Lets start a thread for those of use who preordered through Best Buy (regrettably) and post when we preordered, color, location and when we received our notices that our device is ready for pick up.
PS. I got BB to tell me what position in line I am for my preorder, the customer service rep I spoke with talked with the store that I preordered from and she said I was either #4 or #6, she couldn't remember which one it was.
Obviously I haven't received mine yet but will post on here the second I do.
Oct 3rd
Menomonee Falls, WI
White
I preordered 10/15, black N4, Maryland. TBD when I receive the notification. But I called last night and she said mine is in the system and will be ready in store the 22nd. Although she said most likely it will processed the 22nd and than ready for pickup the next morning. My main concern was since I preorderd so late, would that effect when I could get my phone. Seems it won't be an issue. I did enroll in text message notifications too. I'm ready!
Wow, that is good news for you. Hopefully it is true.
I'm going to call my store this morning when they open and see if they have any new information. I need to ask about my email address I gave them too because I never received a confirmation email from when I ordered my phone which is weird because my wife did get a message.
Yeah I know. I never knew if when you had preordered mattered or not but seems not. I'm going to call again today to verify. Is your wife the primary line? I didn't get the confirmation either but realized my father is still the primary on our family plan so he received it. So that's why I told the women I spoke to to sign up me up for text alerts which will keep me updated on the status of my order.
tu3218 said:
Yeah I know. I never knew if when you had preordered mattered or not but seems not. I'm going to call again today to verify. Is your wife the primary line? I didn't get the confirmation either but realized my father is still the primary on our family plan so he received it. So that's why I told the women I spoke to to sign up me up for text alerts which will keep me updated on the status of my order.
Click to expand...
Click to collapse
No we both actually don't have service with Verizon yet. The plan was, when I received the phone to switch to Verizon.
Still got my fingers crossed that I will have it this week still but who knows....
Oct. 1 Black
Best buy
Westminister, CA
Will let you guys know when I get a notice
Local best buy knows nothing. They say they don't have inventory yet but they receive weekly shipments on thursday and it might (or might not) be on the truck. They have no clue what position I am on the wait list; they have no clue if they have an allotment. They have no clue when they will make the phone available if they do receive it. In fact calling the person I spoke to ... would be a good description.
I called my Best Buy last week and the guy told me I would be able to pick it up on the 24th. When I preordered the lady told me I would get an email the night before it's available. So I'm not expecting to hear anything until Thursday night.
I ordered the black one.
Sent from my DROID RAZR using XDA Free mobile app
jake21 said:
Local best buy knows nothing. They say they don't have inventory yet but they receive weekly shipments on thursday and it might (or might not) be on the truck. They have no clue what position I am on the wait list; they have no clue if they have an allotment. They have no clue when they will make the phone available if they do receive it. In fact calling the person I spoke to ... would be a good description.
Click to expand...
Click to collapse
I'm kicking myself for switching my preorder to Best Buy. They still haven't sent a notification on a Sprint Note 4 a family member ordered.
If I find out I have to wait til 10/31, I'll be livid because I can't switch back to ordering it from Amazon. Also I need to purchase it through preorder to get that rebate--I'm paying full price for the phone.
This really is the worst handled launch of a phone.
I worked for Best Buy on and off over the years in their Mobile dept. The way it works is the district warehouse sends a predetermined number of product to each store based on sales rank for various products - regardless of the number of pre-orders the store may have received. For example, I pre-ordered a Black N4 from my local best buy the other day, and talking to my former co-worker she looked up the number of black N4s assigned to be delivered to our store. RSS showed 11 were ordered for our store, though the system does not say when they will arrive, or if they will all arrive at once. Best Buy employees have no ability to look up pre-order quantities so you cannot tell if of the 11 expected to the store one will be allotted to you. Pre-orders are filled in order of receipt, so the earlier you were to pre-order the more likely it is you'll get one the day/day after they receive them. Best Buy will get a truck on thursday morning (23rd) likely having the first round of N4s on it. So thursday they will process the delivery and you'll get a notification mid to late afternoon that they have your phone (if there were enough delivered to get to your name) You shouldnt get any notifications from best buy until the store you ordered from processes their received stock and your pre-order is filled in store and is awaiting pick-up.
Hope this helps.
Just got off the phone with a sales rep at my local BB where I preordered. He said he doesn't have any new information but they are expecting to receive Verizon note 4s in on Thursday and I should check back with them then. I'm going to keep calling every day to see when they actually get some in. Also, once we know that they are starting to get them in, it wouldn't hurt to call around to the other BBs in the area to see if they maybe got more in than the store you ordered from. It may be a long shot but if a store got like 20 of them in and only had 10 preorders, the remainder will be available to be sold. In that case, you can simply go that location and have your preorder fulfilled through that store. Again, probably a long shot but at this point, I just want the damn phone asap.
I'll keep everyone posted.
Well let see... When I was in store doing my pre-order with Gift Card on my BB credit card, I was promised the 17th as discussed in prior thread(s). I never actually believed this since various Best Buys deceived me so much on my qualified trade in being a Droid X. Even the original rep had got smart with me in the store I pre-ordered and rudely swung her monitor around showing my Droid X was listed in there system as a $0 value. She was correctly corrected by both a co-worker and manager of which I further had them write my trade in model and acceptance of trade upon picking up my pre-order when it arrives on paper.
As the 17th passed with no email or notification that my Note 4 was in store, I called and finally reached a different manager. He right away told me that there was a lawsuit of some sort between Verizon and Samsung or Best Buy - he really didn't give me much information regarding that other than Verizon had just sent them a letter around the 14th demanding they would not receive shipments until the day of the 23rd and be allowed to release them then. The manager also promised me that mine would be available as of that date and that even further, they would likely actually receive the shipment on the 21st or 22nd and start sending folks like me notifications of pickup ready for the 23rd.
That is where things stand at this point with me. Gee, I wonder what to expect next...
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
tu3218 said:
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
Click to expand...
Click to collapse
Only time will tell. Hopefully they will start receiving the devices in the next day or so and have them available to us that preordered relatively early (Oct 3rd, in my case). That would be the best case scenario, worst case scenario is they only receive a couple devices of each color and this goes on for weeks until they fulfill all of the orders.
Fingers crossed, getting pretty anxious here
tu3218 said:
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
Click to expand...
Click to collapse
Basically the Pre-order guarentees the $200 working phone trade in offer, and that if there arn't enough phones on the first truck, on tuesday (usually the next delivery day for bby) you'll have guarenteed product. Verizon store is the same way if you go in and pre-order. It's basically just a hold to prevent someone from walking in and buying the N4 once they have one available. It's supposed to reduce people calling in and coming to store asking alll the time "Do you have this phone now?"
Unfortunately bby gets what Samsung sends them, then from there they send their pre-determined shipments out to the stores based on store sales statistics, not so much on pre-order demand.
Information regarding Verizon Note 4/ Best Buy:
I hope everyone is well. I work for Samsung inside of Best Buy, and I am also awaiting a note 4 via verizon. I can tell you in OUR circumstance, all intial orders tracked through RSS were pre-orders ONLY, and not all preorders will be met. We are currently getting in only 6 (4 black, 2 white) at my location. They are "on order", and are expected in later this afternoon or early tomorrow morning. They are available FOR sale prior to the 23rd, but more than likely, Best Buy will tell you that they are not or you won't know because your e-mail doesn't go out until late tomorrow night.
They are on there way and you should be receiving e-mails no later than tomorrow evening if you were the first couple of pre-orders per color. There will be a VERY limited amount, so for those pre-ordering late, my best wishes are with you.
I just wanted to give you a straight, no bs response unlike some of the things I've read/heard/ seen dished out from BB employees.
Best of luck and I hope you all get your phones soon!
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
coastieET said:
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
Click to expand...
Click to collapse
The interesting part is RSS has the street date listed as 10/17/14, so there is nothing prevent the sale. POS picks up the street date and will not allow sales ahead of the street date based from RSS. The only thing claiming 10/23/14 is a sheet of paper that is often wrong.
Kmclove14 said:
Information regarding Verizon Note 4/ Best Buy:
I hope everyone is well. I work for Samsung inside of Best Buy, and I am also awaiting a note 4 via verizon. I can tell you in OUR circumstance, all intial orders tracked through RSS were pre-orders ONLY, and not all preorders will be met. We are currently getting in only 6 (4 black, 2 white) at my location. They are "on order", and are expected in later this afternoon or early tomorrow morning. They are available FOR sale prior to the 23rd, but more than likely, Best Buy will tell you that they are not or you won't know because your e-mail doesn't go out until late tomorrow night.
They are on there way and you should be receiving e-mails no later than tomorrow evening if you were the first couple of pre-orders per color. There will be a VERY limited amount, so for those pre-ordering late, my best wishes are with you.
I just wanted to give you a straight, no bs response unlike some of the things I've read/heard/ seen dished out from BB employees.
Best of luck and I hope you all get your phones soon!
Click to expand...
Click to collapse
I was told I am number 4 or 6 (the BB rep that called me couldn't remember after contacting the store). You said that your store is only getting 6 in total. Do you think all stores are only going to get 6 in (or about that amount) or do you think that some stores may receive more/less?
I really hope I'm in the first wave of devices they receive.
coastieET said:
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
Click to expand...
Click to collapse
We do work for Samsung, but we have complete access to all numbers for Best Buy as well .
The release date was weeks ago in the system; they are fair game when they arrive and your name is called.
Related
Went to Best Buy today and pre ordered the Incredible. Cant wait for the 29th! upgrading from a G1 running on ATT. So happy to get rid of ATT!
Best Buy turns the $100 mail-in rebate into an instant rebate, so its $199 in store.
Anybody else get theirs on order today??
hoop762 said:
Went to Best Buy today and pre ordered the Incredible. Cant wait for the 29th! upgrading from a G1 running on ATT. So happy to get rid of ATT!
Best Buy turns the $100 mail-in rebate into an instant rebate, so its $199 in store.
Anybody else get theirs on order today??
Click to expand...
Click to collapse
I went to my local best buy store too. They said only 2 ppl had pre-ordered all day. I heard they do not honor the new every two discount so I'm sure alot of ppl will pre-order via vzw online tomorrow. I'm actually really surprised that there has not been any vzw htc incredible commercials. I have seen plenty of vzw moto droid commercials. I would think that they would want to take advantage of the large viewing audeinces watching both the NBA and NHL playoffs, but I guess not. I suspect that Incredible may not be as big to the general public as the moto droid was. Which is fine with me I talked to a CSR @ vzw and she told me that the incredible is shown as in stock and there was no note on the device stating that it would not ship before 4/29. She did say the launch date for all channels (stores/webstores) is 4/29. Best buy told me that pre-ordered phones can be picked up on or after 4/29.
when i went to BB one of the mobile guys asked if he could help me...i asked him about the pre order and he didnt know anything about it. Had to ask his manager what that was, so im guessing they hadnt done any pre orders that day.
I love android and my G1 but cant wait to get some better hardware
I was the first to pre-order at my local store. It only cost $100 to put my name in the hat for two incredibles (..and of course they gave me two $50 dollar gift cards which I will use towards my phones next next week). The girl said the store will receive a greater amount of phones if more people pre-order at that location.
if one person pre-orders, they may get 5 phones
if 15 preorder, the store will get 25 phones (examples, but she has seen other pre-orders use the 15=25 numbers)
going from At&t (no complaints) with a Kaiser (wife has a moto q9 with a broken "a" key) to verizon with two incredibles.
Wait 100$ to preorder? So you have to pay 300$ when you get the phone?
I just got my new homeowners tax refund and once the check clears tomorrow I'll be marching into Best Buy and preordering that beautiful beast of a phone. Cyanogen expects that it will be simple for his roms to work on the Incredible since its very close to N1.
Pre-Ordered mine on Monday. I asked about getting it early and the lady said no. It sucks that some people who ordered through Verizon have gotten theirs today.
polo2883 said:
Pre-Ordered mine on Monday. I asked about getting it early and the lady said no. It sucks that some people who ordered through Verizon have gotten theirs today.
Click to expand...
Click to collapse
where did you hear that some ppl already got theirs?
Yeah I hadn't heard this either.
oneeyejack said:
where did you hear that some ppl already got theirs?
Click to expand...
Click to collapse
There are a couple of videos up on androidfroums that show people who got theirs early
Hmmm, maybe best buy will get theirs early then.
i just got on the list with my local verizon store, they said they should have theirs by the 27th
Hmmm, I may have to cancel my preorder then.
[ strike ]I pre-ordered mine on the 19th but they still haven't charged my card. Should I have been charged? Or are they waiting till it ships to charge me? Has this happened to anyone else? I just want to make sure I'm not the only one. [ /strike ]
Ooooppps just realized that this was for best buy pre-orders, sorry
Last I read in forums was the Best Buy gets their inventory of phones on 4/24
i would leave any preorders that you did online alone, they will have it shipped to you by the 29th. if best buy or local stores get them early, they arent going to be able to give them out until the 29th anyway.
HTC Incredible is a great phone but i want to see it upclose before getting into a contract. I think it might be too plasticky but i will still get it.
There was an error at verizon on phone orders allowing them to get shipped early. They've plugged that mistake. Those lucky enough to have done a phone order on the Monday got them early.
I have mine pre ordered with Best Buy. Between my New Every Two and some BB Reward Zone certificates, I'm getting mine for ridiculous inexpensiveness!
Sorry, but I had to gloat.
Just pre ordered mine today and got Best Buy to price match Verizon on the 529.99 that big red is offering. BB wanted me to pay 599.99 but I'm not doing that.
Just got back from making the rounds to 4 sprint stores.
Two each corp stores/normal outlets.
At the one (corp) store I use they said that even if paying full price....ie, no upgrade no contract, they were only getting 10 each at the stores.
As I traveled to the other stores they told me without me mentioning the 10 per store thing, that they would only be getting 10 units.
My store guy says to go to Best Buy and get one and then come back and he will activate it and throw in a few accessories.
They ALL said that the big box stores would be getting more than the sprint stores would be getting.
I know this might not make those who have an upgrade eligibility available to them, but those like me who will be paying full price might need to know.
That's it.
bubbacs1 said:
Just got back from making the rounds to 4 sprint stores.
Two each corp stores/normal outlets.
At the one (corp) store I use they said that even if paying full price....ie, no upgrade no contract, they were only getting 10 each at the stores.
As I traveled to the other stores they told me without me mentioning the 10 per store thing, that they would only be getting 10 units.
My store guy says to go to Best Buy and get one and then come back and he will activate it and throw in a few accessories.
They ALL said that the big box stores would be getting more than the sprint stores would be getting.
I know this might not make those who have an upgrade eligibility available to them, but those like me who will be paying full price might need to know.
That's it.
Click to expand...
Click to collapse
You must live in the middle of nowhere, because the big sprint stores out my way (Baltimore) are getting way more than 10. The closest one to my house said 200 atleast on launch day.
Where do you live?
I checked at my local Sprint store yesterday. They said that they had no idea how many Evo's they would have. She said it could be 5 or 20. I'm going to another store tomorrow to see what they tell me.
-------------------------------------
Sent via the XDA Tapatalk App
ejqr5 said:
I checked at my local Sprint store yesterday. They said that they had no idea how many Evo's they would have. She said it could be 5 or 20. I'm going to another store tomorrow to see what they tell me.
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
Oh ****, dude. I'm in Greenville right now too. Where did you ask? I'm planning on getting mine from the Haywood Rd store. Let me know your results.
I'm just outside Chicago, NW 'burbs.
1 of the stores is a repair/tech center, they all said the same thing and I didn't say anything about numbers till they did!
But it would be hard to believe that ANY sprint store gets more than 20, that number of 200 sounds just bragish by the store clerk.
Best Buy in Naperville Illinois, states they will have enough for Pre-Orders with a cut off date for guaranteeing them of 28th this month.
I Went in some big sprint dealers in my local area in New Jersey. They all said that they wont know how many they would be getting. But they know whoever pre-order will most deff get theres before those paying full price or upgrade with no pre-order.
Most likly doing pre-orders on phones like this. They send in how many pre orders they got and just order that many. Same with the palm pre. people had to wait 2-3 weeks before they got another shipment in of palm pres.
Like the user said above i think they would just get about 10-20 and half of those or most will be for pre-orders. If those people dont pick they order up with in 2 days. then its just a first come first serve thing
Today I went to a Sprint store that's by my work (scouting a "plan B" store in case the one by my house runs out) and asked the following:
Q: Are you taking pre-orders for the EVO
A: No.
Q: Will you be opening early on the 4th?
A: No. 9AM like usual. (the one by my house IS opening early)
Q: How many phones will be here on the 4th?
A: Not sure but if you get here before noon you will probably get one. Probably not if you wait until 7PM.
Q: Really? Do you anticipate a long line when you open?
A: At the Palm Pre release there were 15 people already in line when I opened.
Q: Any advice?
A: (Laughs)If it ends up being like the Palm Pre release, which had as much buzz before it as the EVO, it will be crazy for a couple of hours and then dead.
If you come here around 11AM or noon there will probably be no wait.
So, it sounds like there's going to be more than 10 phones there on the 4th. This is a small store that's kind of off the beaten path so I imagine the larger stores will have more.
I've also got a guy at a Radio Shack that said he will put one aside for me if I call him in the morning of the 4th. He made it seem like I had nothing to worry about. I think I'm (sort of) covered but I am still worrying and obsessing about it
HTC's next super-phone should have a time machine built in to get me to the next upgrade.
yeah the store b y me pretty much said the same thing. the manager said around 100 phones. they are opening an hour early. he said come around noon and there should be no wait. he said sprint orders phones from numbers from recent launch dates. he said when the palm pre released the store got 90 phones and they were sold out by the end of the day. he said the evo has got a lot more attention so it should be around 100 phones this store will get. oh yeah, no pre orders.
watzone69: I checked 2 stores in the Pflugerville area this weekend with much the same list of questions...same replies. Come before the end of the day, should be ok.
Radioshack where I live said they are getting 10 phones plus the number of preorders they get.
Sprint is anticipated a large order. If you call most of the large stores they will not be taking pre-orders not because of the lack of interest. They are not taking pre-orders because they will most likely have enough to feed the frenzy for the first 4-6 hours.
The Droid Incredible was the same way. There wasn't a long line but more so of a steady pace that last the whole day. It was gone the next. Now nationally backordered.
Just get in a little early or call on June 3rd and make nice with a manager and tell them you would really like one on June 4th. I did that with the Incredible and they held one for me. I just got them to talk about the phone, how business, do you like the phone, etc. Then they said - "Hey look I will hold one for you, give me your name".
Don't spend your wheels worrying about it. You have to remember there are Best Buys, Radio Shacks, Sprint Stores and Independent resellers as well. Lot's of ways to get one.
The Radio Shack I went to said they haven't even had any inquiries about it. After I pre-ordered mine he said he would call the district manager and make sure they had it for me.
sold out in virgina bb
http://www.bestbuy.com/site/olspage.jsp?id=pcat17006&type=page&skuId=9895819&_requestid=133906
So, I know the release date is tomorrow, but what are the odds a retailer would sell them early? Does anybody on here work for a retailer and can confirm whether this is a soft release date or a hard release date?
I'd like to know if a store is selling them today so I can try to get one on my way home from work tonight.
Since it must be activated, they would get caught selling early. I think I might buy my accessories on Amazon. I'm rather pissed that BB isn't getting in screen protectors for a screen so big.
setite said:
Since it must be activated, they would get caught selling early. I think I might buy my accessories on Amazon. I'm rather pissed that BB isn't getting in screen protectors for a screen so big.
Click to expand...
Click to collapse
That's why I'm curious whether it's a soft or hard release date. A hard release date means that they retailer has a contractual agreement to not sell early and may be fined by the manufacturer. With a soft release date it's more about marketing and some of the stores really don't care if they sell early.
i ordered mine online and im still waiting for shipping confirmation. i may go to wirefly here in a bit and talk to customer service. they been pretty helpful so far. Last time when my droid x was suppose to ship, I went to customer service and they moved me up the list and sent it out right away because it was the day they got it.
Jrockttu said:
That's why I'm curious whether it's a soft or hard release date. A hard release date means that they retailer has a contractual agreement to not sell early and may be fined by the manufacturer. With a soft release date it's more about marketing and some of the stores really don't care if they sell early.
Click to expand...
Click to collapse
While doing my pre-order I asked when I could come by and pick mine up, the sales associate wasn't sure and asked another. His response was "They'll definitely by here on the 24th, but maybe the 23rd, so you'll just need to call and ask." So I called just a bit ago, the lady was reading from something you could tell and said something to the effect of "Launch date for the XOOM is the 24th.." *mumble mumble* "do not release to customer until launch date". So if someone gets one today, they can count themselves lucky.
StirCwazy said:
While doing my pre-order I asked when I could come by and pick mine up, the sales associate wasn't sure and asked another. His response was "They'll definitely by here on the 24th, but maybe the 23rd, so you'll just need to call and ask." So I called just a bit ago, the lady was reading from something you could tell and said something to the effect of "Launch date for the XOOM is the 24th.." *mumble mumble* "do not release to customer until launch date". So if someone gets one today, they can count themselves lucky.
Click to expand...
Click to collapse
Good to know, thanks. Was this at Best Buy?
The people I talked to at Costco last night would probably sell them early if their inventory showed them, considering both stores thought I was talking about the Zune, then asked what the Xoom was. Of course, if you got past the Costco sales people, I'd assume the Verizon booth people would probably shoot you down when it came to activation.
I guess I'll jut have to wait 23 hours and take an early lunch tomorrow.
I spoke with the nearest VZ corporate-owned store, and as soon as I informed the rep that I managed a corporate account, she was very forthcoming with information.
The 24th is a 'hard' date, and she confirmed that they would have them in-store available for purchase. She was even kind enough to provide me with her direct number so that I can call ahead and she would have one ready for me.
Not bad, eh? I was going to order it online, but VZ isn't taking pre-orders (only BB it seems), so it won't be 'visible' online to order until tomorrow. Even though VZ has free overnight shipping, I'd rather just walk into a store and pick it up.
I'll compare online pricing with the store price, so I should get a decent deal on the Xoom.
damn looks like Wirefly's twitter misinformed me about processing on the 23rd so it looks like I will be getting a day after everyone picks it up from the store . Oh well at least Im getting it
Twas the day before Xoom and all through the retail chain not even a sale, the employees were told not even for a hundred thouse.
Sent from my DROIDX using XDA App
So Wirefly's twitter says Xoom is shipping today but Wirefly's chat sales rep says nothing is set to ship out today. I hate it when right hand has no ****ing clue what the left hand is doing. No idea who's info is correct.
ashura3 said:
So Wirefly's twitter says Xoom is shipping today but Wirefly's chat sales rep says nothing is set to ship out today. I hate it when right hand has no ****ing clue what the left hand is doing. No idea who's info is correct.
Click to expand...
Click to collapse
i know the feeling. Still glad just to be getting it though
Ehhhh why is everybody talking like they're upset???? Isn't this thread supposed to be "HAPPY XOOM EVE EVERYONE!!!" ??? lol. OMG just 1 more night and i'm picking it up tomorrow First...tablet...ever...excited...iPad...is...dumb...
We need a countdown thread...less then 18 hours for me
bwcorvus said:
We need a countdown thread...less then 18 hours for me
Click to expand...
Click to collapse
http://www.timeanddate.com/counters...day=24&year=2011&hour=09&min=45&sec=00&p0=127
setite said:
http://www.timeanddate.com/counters...day=24&year=2011&hour=09&min=45&sec=00&p0=127
Click to expand...
Click to collapse
Shouldn't it be at 10 o'clock exactly?
Sent from my Nexus One using XDA App
In 12 hours i will be walking into my Costco from the back door
So I go to check my order status at BB to see if it shipped late yesterday or last night and it says "Status - Back Ordered".
WTF!!!
Maybe I should just tell Sammy to go pound sand! I already have some concerns about them and their promises.
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
Click to expand...
Click to collapse
I guess that's the good news, I can run down to the store and check. Or at least call first thing this am.
lucky i have one close to my job that has them available. taking an early lunch to pick it up.
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
Click to expand...
Click to collapse
Just looked and tried to do that and all stores within 50 miles of me here in SE FL say unavailable. I already cancelled my order also, oh well.
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
Click to expand...
Click to collapse
Turns out, if you just call up Customer support and ask nicely, they'll transfer your order to an in-store pickup location, and get priority over people who just ordered it last night/this morning.
Now thats customer service.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
Click to expand...
Click to collapse
Best Buy email just arrived = Shipped! Yay!
UPS does not list a delivery date at their tracking site yet - Boo!
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
OneStepAhead said:
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
Click to expand...
Click to collapse
Interesting enough, when I call the local stores they have the 16G White version. Guess Samsung made lots of those.
Once the status says "Processing" customer service can't do anything. I tried this morning to have them transfer my order to a local store.
Good news is that I just got a confirmation e-mail that it just shipped, but now I have to wait for it to arrive instead of grabbing it from the store.
Thanks to substandard customer service, BB has lost my business. I called another store who also did not have the 32G version in stock but did notify me that they are showing the warehouse has units available if I wanted to do a store pickup. So I asked how could they have it in the warehouse and I get a back ordered status? The store customer service rep stated I should call the 888 number to find out. I did that and was abruptly told that the .com warehouse was different and they are obviously out of stock. So I tried to rationalize with her that why would BB take preorders and then not allocate units that they obviously have available. She states that "Sir I just told you that the .com uses a different warehouse". So I (with some sarcasm at this point) ask her if it is the same company. Well at no time did she offer to find one locally or go ahead and have one shipped to my local store and when I finally asked her if she could do that for me, I said never mind if I have to ask you to do that for me then I will just purchase from another business who values customer service. I assure you that at no time was I rude and only got sarcastic at the end of the conversation.
c'est la vie
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
SR45 said:
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
Click to expand...
Click to collapse
I couldn't find any BB stores in the state of Massachusetts that had the 32gb version, so I went online.
Circuit City claims to have an order today/ship today policy on the 32gb version. I went ahead a tried it - we'll see. I did it from their website, not from Amazon, and had to call them to ask them to process the order now.
I didn't know circuit city even existed anymore.
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
Berner said:
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
Click to expand...
Click to collapse
Good to hear someone had a good experience. I don't feel bad just a little jealous I guess. I'm actually thinking about just getting the Iconia instead. I have had the xoom and transformer but returned them both. The xoom for a charging issue and I just never liked the feel of the transformer, maybe just a little to wide and I have larger than avg hands.
I suffered from the same back-order issue. I pre-ordered one for my wife when I first got the e-mail from Samsung on 6/6/2011. Now you would think with my last name being at the beginning of the alphabet and my order being placed so early that I would be a shoe-in to receive one.
WRONG! I didn't receive an e-mail or anything. I'm a Silver Rewards member because of my continued customer loyalty...yet you can't even let me know what's going on before hand so I can order elsewhere.
I called 3 stores, checked online, did a online chat with Best Buy employee Brenda, and then talked to 4 different people through customer support. I heard different answers each time but the same result. "It shows as back-ordered but that it will ship in 1-2 business days." From the stores I heard "We haven't received our shipments yet but the ones we're getting are for pre-orders." The last statement was obviously a lie because ship-to-store has not been an option for any of the local 10 Best Buy stores.
How does any of this make sense? Yes I could come up with some patchwork logic to calm myself but at the end of the day, it's horrible customer service. I was respectful to each person I talked to. I didn't even complain. I went online to cancel my order and then called back to make sure it was done.
I'll keep it real simple. Worked for Best Buy for roughly 2 1/2 years during my younger days. During high school and then when I was in college in Tucson.
I hate Best Buy. From their "non-commission" approach they have the sales associates present shoppers with to their TERRIBLE phone customer service, the place is nothing but horrible experiences. I have a Rewards Silver account with them as well. I've spent way too much money to care to calculate with them and they continue to suck. I've shifted my purchasing from Best Buy to Amazon and am now a Prime Member with them (have been for over a year).
To stay on point with the OP, I went to Best Buy on Camelback in Phoenix this morning to see if they had any in stock. The PCHO (PC / Home Office) and Mobile Phone in store reps both told me they didn't get any in nor did the rest of the state of AZ. The only way I could get a Galaxy Tab was through Best Buy.com. This was after roaming around both departments for 10-15 minutes waiting for a sales rep to approach me (or even see one that I could approach for help). All immediately after the store had opened. Non-knowledgable, unwilling to help anyone sales reps and terrible supervisor / management that could give two craps less about your experience and care about nothing other than you buying a Geek Squad extended service plans and taking advantage of their financing offers.
I'm not buying a Galaxy Tab at all now nor am I, for any reason, shopping at Best Buy any longer (not like it's a huge deal... their stores have been dwindling in the number of shoppers for the past two years).
At first thought it's nice to see that I am not alone, but it really is kinda of sad. I do hear lots of great things about Amazon and have purchased a couple of times through them, but i am still a little weary about online purchases. Not really rational since Amazon does in all regards appear to be very safe and easy even with respect to returns. So who knows maybe it is Amazon here I come!
Prime Membership is totally worth it if you shop on Amazon frequently. I do ALL of my Christmas shopping each year with them, never any hiccups. As a Prime member, you get FREE Two Day shipping on almost everything you buy along with no tax. It destroys whatever Best Buy offers these days. On new videogame releases, they are not only typically $5-10 cheaper, there is no tax and it arrives on the same day of release at my front door.
**end of gushing**
How many of us pre-ordered with Best Buy and got back ordered? I ordered a 32g White on the 8th.
I pre-ordered from BB as soon as it was available (32GB W). Got an email notice yesterday the device has shipped (from OH). This morning the device is in Buffalo.
Due to arrive on Tuesday, per UPS tracking.
Same thing. Shipped from OH and coming on Wednesday. If my preorder back from the 8th went to back order status I would go find a store that has the model you want and talk to the store manager. That's not right (don't care what or how it happened) thats not good customer service and last time I checked the majority of the US economy is what?.......a service economy.
bummed
Now I am bummed I found them at a Best Buy close to me and I called to have it transferred to store so I can get it now but now it says order being fulfilled now and they cannot transfer now. They said I should get it Thursday or Friday so much for pre-order.
it's ridiculous how pre-order is to be shipped after the retail store have it in stock. i've always thought pre-order is to be shipped out so that the buyer would have it on the same day it's available to consumers.
cancelled pre-order, pick 1 up this morning. i'd be surprise if they sell much @ my local best buy, no ads or any indication they have it in stock. no display unit. most reps don't know they have it other than mobile department reps.
Gosh, that really sucks guys. I pre-ordered mine on Amazon, got annoyed with the delayed shipping (and decided to upgrade to a larger capacity), and ended up walking into my local Best Buy and picking one up.
Why can't these companies do a pre-order right. It shouldn't be that hard. You don't even have to guess at the demand! There is no reason that I should have been able to walk into the store and buy one when you guys are stilling waiting to receive your pre-order.
Yup.
There's just no reason to pre-order these things. You know there won't be a stampede to get them and the pre-orders are always handled in some funky manner.
Either do it the Apple way where pre-orders are literally delivered to peoples' doors the day the product is released or at least make it so that people can pick up their device in-store on that date.
Pre-order actually worked out OK for me. My local BB, while it had >60 of these devices on 17th, 100% of them were 16GB devices - I want a 32GB device. Who know when this BB store will get 32GB in inventory?
I'll have my device on Tuesday - soon enough, I suppose.
At least you had the option / appearance of a preorder... My two closest stores didn't do them. They did tell me they had a 32GB physically in hand today so I drove 35 miles only to find out they won't get them til tuesday... Hopefully.
Spent an hour today getting F'd in the A by BB. Nice letter heading to corporate today after talking with 2 douche managers. Tips? Ideas?
Bukem75 said:
At least you had the option / appearance of a preorder... My two closest stores didn't do them. They did tell me they had a 32GB physically in hand today so I drove 35 miles only to find out they won't get them til tuesday... Hopefully.
Spent an hour today getting F'd in the A by BB. Nice letter heading to corporate today after talking with 2 douche managers. Tips? Ideas?
Click to expand...
Click to collapse
Here are a few that could help them:
-Ship preorders early so they arrive on Launch Day. If not possible due to various reasons, clearly indicate that on the preorder information.
-Allow people that preordered and are on backorder to pickup their preordered model in the store.
-Dont wait until customer opinion surveys reach rock bottom before attempting to fix the problem. High end electronics retailing should equal good customer service. I dont care that you might only have 5-10% margin, to the customer they are still paying on average more than other items.
- Have an equal or slighly smaller quantity of device accessories along with the tablet.
Dang I am so jealous I am still waiting for my pre-order. Thursday is suppose to be my day.
I pre ordered on the 8th. When I found out they wouldn't start shipping them out until the 17th, I canceled my order. I ended up going to my local BestBuy on the 17th to pick one up.
Sent from my GT-P7510 using Tapatalk
I walked in a got one no problems lol cancel it and go in to the store
Sent from my GT-P7510 using XDA Premium App