Database Users

What time did Shack tell you to pick up?

I called around to different Radio shacks asking if I pre order what time can I come to pick it up, one store said they are scheduling appointments for people to come in bc they dont want everyone in the store at once...
3 other stores I called said they will just call me when it gets in but they have no idea when the shipment will even get their but it usually gets in around noon so about then...then they ramble on saying "oh you can get it on the 5th too"
lol yea right..let me wait till the 5th
maybe BB can give me a better answer on how early on the 4th I can get it.

take THAT Shack! BB FTW

My RS asked for a time when I placed my pre-order, and I asked for first thing in the morning... 8AM for this particular shop. YMMV

stretchwookie said:
take THAT Shack! BB FTW
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What time BB telling you?

My appointment time at The Shack is 8:30am.

My Shack opens at 9:30, so that's when I'll be there.
They asked me when I wanted to come in. Said I was the first pre-order they had.

crazyjoezx said:
What time BB telling you?
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the one near me is 9am

"we'll call you Thursday"
They said they may open early but aren't sure. Over 20 ordered there so far.

They told me at 9:30am, gaureented delivery by 9:30am

They asked me Fri or Sat, I said Fri. They asked morning, afternoon, or night, I said maybe afternoon since if they get shipment on Fri, it would be after 12pm. But I will check on Thur and see if they have it, and go in the morning. I don't think they can stop us, if they have it in hand already.

Said come in when the doors open!

The Shack by my house usually opens at 9:00, but the manager said he'll open at 8:00 to get me my phone before I go to work on Friday. He also said his Sprint rep confirmed he'll have the phones in store by then!

the radioshack i preordered mine asked what time i wanted to get it. i don't get off work until around 5, so i'll be getting mine that friday at 7.
pretty excited; this should be a great phone.

The Radio Shack where I pre-ordered opens their doors at 9:00AM.
They said they will be ready to roll when the doors open.
I will sitting on their door step at 8:30AM drueling.
I will call a few days before to make sure they received their EVO shipment.

My RS asked me what time I said 8am, I was the 12th person to preorder as of 3 o'clock today.
As a side not check your receipt and tell me when you preordered and what the pin# at the top is, the manager at my store told me that is the number that tells them how many have sold nationwide.
Mine says 127,768 as of today. I am just curious if that is correct.
I understand if you don't want to give me the exact#, but I am just curious if the early orders have much lower #'s and so on.

Roman G said:
My RS asked me what time I said 8am, I was the 12th person to preorder as of 3 o'clock today.
As a side not check your receipt and tell me when you preordered and what the pin# at the top is, the manager at my store told me that is the number that tells them how many have sold nationwide.
Mine says 127,768 as of today. I am just curious if that is correct.
I understand if you don't want to give me the exact#, but I am just curious if the early orders have much lower #'s and so on.
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I'm in the 14k range. I pre-ordered at 7pm on the 14th, which i believe was the first day pre-orders were available for The Shack.

The manager I talked with told me the appointment thing is not a corporate thing. They are probably just trying to avoid being overrun in the morning. I was at the Pre launch waiting in line in the morning (10 or so people) and within an hour of being open, the store was empty. Did have some nice cookies though
He said all phones will be at the store by the 4th.

Roman G said:
My RS asked me what time I said 8am, I was the 12th person to preorder as of 3 o'clock today.
As a side not check your receipt and tell me when you preordered and what the pin# at the top is, the manager at my store told me that is the number that tells them how many have sold nationwide.
Mine says 127,768 as of today. I am just curious if that is correct.
I understand if you don't want to give me the exact#, but I am just curious if the early orders have much lower #'s and so on.
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5/15 - 34K

Rad Shack / Sprint were very stringent on the Eligibility for upgrade in order to pre-order the phone. You _had_ to be eligible now in order to sign-up.
The only thing I could think of as to why would be they may release to the phone to pre-orders early. Im kinda expecting a call early that week.

I work for Radioshack; our memo instructed us to ask people when they would be available to pick up their preorder, because it would get very hectic with everyone in the store trying to activate all at once. Our stores usually have a max of four registers, and activating and ringing up takes a decent amount of time if it all goes perfect. So it's understandable if some stores took initiative and started setting times instead of asking; a lot of people who've preordered at my store keep saying, "oooohh, I dunno, maybe sometime around noon. I dunno." We only hold the preorders for two days, so it's important to have a date and time in mind so people don't forget.
As for shipments... we honestly have no idea when they're coming in. I hate to be negative, and I'd love to say we'd have it in early (like video stores with new release movies), but... realistically, based on previous history... I'd be surprised if we got the phones on the 4th. We'll see though, hopefully we'll have them early *crosses fingers*
But I will check on Thur and see if they have it, and go in the morning. I don't think they can stop us, if they have it in hand already.
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Wrong. If a store sells a phone before its release date, there are fines involved; not to mention Radioshack as a whole could lose the ability to sell Sprint phones. It's a MASSIVE breach of contract, so I would lose that mentality real fast.
Rad Shack / Sprint were very stringent on the Eligibility for upgrade in order to pre-order the phone. You _had_ to be eligible now in order to sign-up.
The only thing I could think of as to why would be they may release to the phone to pre-orders early. Im kinda expecting a call early that week.
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Also contractual agreements. We can't sell the phone outright or on 1-year upgrades, under any circumstances. I'm sure if you had an upgrade eligibility on June 1st, they'd let it slide, but in the end that'll depend in individual managers, so ask. That said, we are supposed to be getting more than our preorder total... quite a few more... but I can't reveal how many; suffice to say you'd be okay going in day-of, so long as your eligibility date is June 1st.

[Q] Any word on availability through Verizon corporate stores?

Trying to live a life where I don't have to give money to Best Buy. Saw that Verizon updated their Xoom page this weekend, but surprisingly still no order or pre-order information.
I'm assuming if I walk up on Thursday morning they'll have them, but stranger things have happened. Any word on Verizon corporate stores and their expected Xoom inventory?

Just called my local Verizon store, no one there knows if they'll get Xooms to sell on Thursday.

I've heard Verizon stores are only getting 2 or 3 units. This is all rumor at this point, but I do know that BB stores are only getting 5-10 units to sell with most being closer to 5.

alee said:
Trying to live a life where I don't have to give money to Best Buy. Saw that Verizon updated their Xoom page this weekend, but surprisingly still no order or pre-order information.
I'm assuming if I walk up on Thursday morning they'll have them, but stranger things have happened. Any word on Verizon corporate stores and their expected Xoom inventory?
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I was at a Verizon corporate store in North Seattle yesterday. I asked if they were going to have Xooms on Thursday. The guy I ended up talking to would not come out and outright confirm it, but "highly recommended" I visit the store early on Thursday. Take that for what it's worth. I'm buying mine at Costco.

Just saw this on BGR this AM:
(boy genius report url)/2011/02/22/verizon-wireless-to-launch-motorola-xoom-on-february-24th-599-99-on-contract/
Surprised they aren't doing pre-orders.

As a corporate store they r not allowed to disclose that information on stock count even after Thursday but trust me they have plenty
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jaeisber said:
I've heard Verizon stores are only getting 2 or 3 units. This is all rumor at this point, but I do know that BB stores are only getting 5-10 units to sell with most being closer to 5.
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Can you reserve one at a verizon corp store, or is just first come first serve?

parrotheadmjb said:
Can you reserve one at a verizon corp store, or is just first come first serve?
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First come first serve
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adub007 said:
First come first serve
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Looks like I'll be there at 8:45am on thursday lol

Its worth calling. Icalled my local VZW store today and asked if they were doing any presale on the Xoom. She said she would hold one for me and took my name and number. I'll be stopping by Thursday morning (opens at 7:30!) to pick mine up. If they end up not holding one for me, all is well, I have a pre-order in with Best Buy.
But, moral of the story, its worth calling and asking if they will put one on hold for you.

parrotheadmjb said:
Looks like I'll be there at 8:45am on thursday lol
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Looks like an early morning for me as well. There's a non-corporate store near me, so I'll also check in with the owner tonight. The small shops are usually pretty good about cutting deals, but they usually get stock after everyone else.

jaeisber said:
Its worth calling. Icalled my local VZW store today and asked if they were doing any presale on the Xoom. She said she would hold one for me and took my name and number. I'll be stopping by Thursday morning (opens at 7:30!) to pick mine up. If they end up not holding one for me, all is well, I have a pre-order in with Best Buy.
But, moral of the story, its worth calling and asking if they will put one on hold for you.
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does yours always open at 7:30??? Mine doesn't open til 9

parrotheadmjb said:
does yours always open at 7:30??? Mine doesn't open til 9
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Yeah it does. I live downtown chicago, so there are 5ish stores within a couple miles of where I live and work. There is one that opens at 7 as well, but its a bit further a way.

Checked my store this am (Sac Cal) and they seemed to be barely aware of what I was talking about

They're telling me (harlingen, texas) that the 28th is when they'll make theirs available but that the tablets they'll have WILL have flash 10.2. I have no clue why the delay but the wait is gonna suck. He took my name and number and said he'd call me the 27th.

My verizon said they will have them

Arun01 said:
My verizon said they will have them
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Same, but he told me the number was very limited...

alee said:
Trying to live a life where I don't have to give money to Best Buy.
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Can I ask why?
I stay away from walmart.wondering if its the same reasons
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TheAdictsPunk said:
Can I ask why?
I stay away from walmart.wondering if its the same reasons
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Rotten customer service, poorly informed apathetic sales staff and being forced to listen to a sales pitch for product protection plans which is laced with guilt and unfounded fear for most consumers.
Since there is no price advantage at Best Buy, why put up with the aggravation.

Corporate VZ stores will definitely have Xoom's available on the 24th.

[UPDATE] Sprint Waiving Mail in Rebates???? Not for long

Sounds like this may only last until April 16th. O well.
http://www.androidpolice.com/2011/03/25/sprint-announces-mail-in-rebates-coming-to-an-end-on-march-27/

A friend of mine bought his last Friday at Sprint, sans-rebate. He went in there and told the rep he'd just go to Best Buy. The rep waived the mail in and threw in a pouch.
When the phone first came out and supplies were limited they stuck to their guns... but now that the phone is everywhere, I think they're feeling the hurt a little from losing to BB/Radioshack.

Yeah, Sprint is testing out in-store instant rebates instead of mail in starting next week. I've heard it from a couple of Sprint store employees in different areas. There's no information yet on how long the "testing" will go or if it might become permanent. It's certainly a great idea on their part.

We signed up for Sprint around the beginning of February, I sent in my rebate forms about the beginning of March (because I changed from Epic to EVO, so I had to wait to send the forms with receipts in). On the 14th they sent me an email saying that they received it.
I checked the link today to check the status on it (https://www.sprintrebates.com/) and It says that it's been approved, in the final stages of processing, and that my check should be mailed to me within 30 days.
I would have gone to Best Buy had I known better, c'est la vie.

If anyone plans on upgrading until then, I guess its worth it.

sobis1dm said:
A friend of mine bought his last Friday at Sprint, sans-rebate. He went in there and told the rep he'd just go to Best Buy. The rep waived the mail in and threw in a pouch.
When the phone first came out and supplies were limited they stuck to their guns... but now that the phone is everywhere, I think they're feeling the hurt a little from losing to BB/Radioshack.
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you realize sprints not losing anything on this, right? the customer is still signing up to pay a bill to them each month
datajosh said:
Yeah, Sprint is testing out in-store instant rebates instead of mail in starting next week. I've heard it from a couple of Sprint store employees in different areas. There's no information yet on how long the "testing" will go or if it might become permanent. It's certainly a great idea on their part.
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this isnt a trial, it was already trialed in a few markets and now is going nationwide

It's just alot more convenient. I upgraded a few weeks ago and i have to wait for my rebate to come in the mail. In the mean time i have an extra $100.00 i have to pay on my bill, along with the new phone.

This was tested in austin texas and columbus ohio and we saw an average 30% growth in month over month sales. It will be here until the 16th of april and determined after that if it will be made permanent.
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My understanding is that the margins on the devices are razor thin and the carriers really could care less who sells you the device retail. They make all their profits on the service. So I doubt losing retail device sales to Best Buy is their motive for this.
But then again I don't own a sprint store so I have no idea how accurate that is.
Either way it seems like Sprint is making some nice, aggressive moves to sign up new customers.
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matt2053 said:
My understanding is that the margins on the devices are razor thin and the carriers really could care less who sells you the device retail. They make all their profits on the service. So I doubt losing retail device sales to Best Buy is their motive for this.
But then again I don't own a sprint store so I have no idea how accurate that is.
Either way it seems like Sprint is making some nice, aggressive moves to sign up new customers.
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Thats true. Not much markup on the phones retail prices. Not to mention we sell them on contact for almost nothing. Were just selling a subscription service
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Did the rebate get us to buy he Treo? No.

Follow up to this post: http://forum.xda-developers.com/showpost.php?p=12393565&postcount=4
I got my rebate check yesterday. It was $200 exactly as was stated (my wife and I both got phones). Six weeks was about right, then.

The instant rebate has been extended to May 7th.

Order Status -- Back Ordered!!

So I go to check my order status at BB to see if it shipped late yesterday or last night and it says "Status - Back Ordered".
WTF!!!
Maybe I should just tell Sammy to go pound sand! I already have some concerns about them and their promises.

My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.

markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
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I guess that's the good news, I can run down to the store and check. Or at least call first thing this am.

lucky i have one close to my job that has them available. taking an early lunch to pick it up.

I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!

cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
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Just looked and tried to do that and all stores within 50 miles of me here in SE FL say unavailable. I already cancelled my order also, oh well.

cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
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Turns out, if you just call up Customer support and ask nicely, they'll transfer your order to an in-store pickup location, and get priority over people who just ordered it last night/this morning.
Now thats customer service.

markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
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Best Buy email just arrived = Shipped! Yay!
UPS does not list a delivery date at their tracking site yet - Boo!

Looks like our store in Madison only received 16gb models.
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OneStepAhead said:
Looks like our store in Madison only received 16gb models.
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Interesting enough, when I call the local stores they have the 16G White version. Guess Samsung made lots of those.

Once the status says "Processing" customer service can't do anything. I tried this morning to have them transfer my order to a local store.
Good news is that I just got a confirmation e-mail that it just shipped, but now I have to wait for it to arrive instead of grabbing it from the store.

Thanks to substandard customer service, BB has lost my business. I called another store who also did not have the 32G version in stock but did notify me that they are showing the warehouse has units available if I wanted to do a store pickup. So I asked how could they have it in the warehouse and I get a back ordered status? The store customer service rep stated I should call the 888 number to find out. I did that and was abruptly told that the .com warehouse was different and they are obviously out of stock. So I tried to rationalize with her that why would BB take preorders and then not allocate units that they obviously have available. She states that "Sir I just told you that the .com uses a different warehouse". So I (with some sarcasm at this point) ask her if it is the same company. Well at no time did she offer to find one locally or go ahead and have one shipped to my local store and when I finally asked her if she could do that for me, I said never mind if I have to ask you to do that for me then I will just purchase from another business who values customer service. I assure you that at no time was I rude and only got sarcastic at the end of the conversation.
c'est la vie

For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead

SR45 said:
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
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I couldn't find any BB stores in the state of Massachusetts that had the 32gb version, so I went online.
Circuit City claims to have an order today/ship today policy on the 32gb version. I went ahead a tried it - we'll see. I did it from their website, not from Amazon, and had to call them to ask them to process the order now.
I didn't know circuit city even existed anymore.

Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!

Berner said:
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
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Good to hear someone had a good experience. I don't feel bad just a little jealous I guess. I'm actually thinking about just getting the Iconia instead. I have had the xoom and transformer but returned them both. The xoom for a charging issue and I just never liked the feel of the transformer, maybe just a little to wide and I have larger than avg hands.

I suffered from the same back-order issue. I pre-ordered one for my wife when I first got the e-mail from Samsung on 6/6/2011. Now you would think with my last name being at the beginning of the alphabet and my order being placed so early that I would be a shoe-in to receive one.
WRONG! I didn't receive an e-mail or anything. I'm a Silver Rewards member because of my continued customer loyalty...yet you can't even let me know what's going on before hand so I can order elsewhere.
I called 3 stores, checked online, did a online chat with Best Buy employee Brenda, and then talked to 4 different people through customer support. I heard different answers each time but the same result. "It shows as back-ordered but that it will ship in 1-2 business days." From the stores I heard "We haven't received our shipments yet but the ones we're getting are for pre-orders." The last statement was obviously a lie because ship-to-store has not been an option for any of the local 10 Best Buy stores.
How does any of this make sense? Yes I could come up with some patchwork logic to calm myself but at the end of the day, it's horrible customer service. I was respectful to each person I talked to. I didn't even complain. I went online to cancel my order and then called back to make sure it was done.

I'll keep it real simple. Worked for Best Buy for roughly 2 1/2 years during my younger days. During high school and then when I was in college in Tucson.
I hate Best Buy. From their "non-commission" approach they have the sales associates present shoppers with to their TERRIBLE phone customer service, the place is nothing but horrible experiences. I have a Rewards Silver account with them as well. I've spent way too much money to care to calculate with them and they continue to suck. I've shifted my purchasing from Best Buy to Amazon and am now a Prime Member with them (have been for over a year).
To stay on point with the OP, I went to Best Buy on Camelback in Phoenix this morning to see if they had any in stock. The PCHO (PC / Home Office) and Mobile Phone in store reps both told me they didn't get any in nor did the rest of the state of AZ. The only way I could get a Galaxy Tab was through Best Buy.com. This was after roaming around both departments for 10-15 minutes waiting for a sales rep to approach me (or even see one that I could approach for help). All immediately after the store had opened. Non-knowledgable, unwilling to help anyone sales reps and terrible supervisor / management that could give two craps less about your experience and care about nothing other than you buying a Geek Squad extended service plans and taking advantage of their financing offers.
I'm not buying a Galaxy Tab at all now nor am I, for any reason, shopping at Best Buy any longer (not like it's a huge deal... their stores have been dwindling in the number of shoppers for the past two years).

At first thought it's nice to see that I am not alone, but it really is kinda of sad. I do hear lots of great things about Amazon and have purchased a couple of times through them, but i am still a little weary about online purchases. Not really rational since Amazon does in all regards appear to be very safe and easy even with respect to returns. So who knows maybe it is Amazon here I come!

Prime Membership is totally worth it if you shop on Amazon frequently. I do ALL of my Christmas shopping each year with them, never any hiccups. As a Prime member, you get FREE Two Day shipping on almost everything you buy along with no tax. It destroys whatever Best Buy offers these days. On new videogame releases, they are not only typically $5-10 cheaper, there is no tax and it arrives on the same day of release at my front door.
**end of gushing**

Best Buy order arrival notices

Lets start a thread for those of use who preordered through Best Buy (regrettably) and post when we preordered, color, location and when we received our notices that our device is ready for pick up.
PS. I got BB to tell me what position in line I am for my preorder, the customer service rep I spoke with talked with the store that I preordered from and she said I was either #4 or #6, she couldn't remember which one it was.
Obviously I haven't received mine yet but will post on here the second I do.
Oct 3rd
Menomonee Falls, WI
White

I preordered 10/15, black N4, Maryland. TBD when I receive the notification. But I called last night and she said mine is in the system and will be ready in store the 22nd. Although she said most likely it will processed the 22nd and than ready for pickup the next morning. My main concern was since I preorderd so late, would that effect when I could get my phone. Seems it won't be an issue. I did enroll in text message notifications too. I'm ready!

Wow, that is good news for you. Hopefully it is true.
I'm going to call my store this morning when they open and see if they have any new information. I need to ask about my email address I gave them too because I never received a confirmation email from when I ordered my phone which is weird because my wife did get a message.

Yeah I know. I never knew if when you had preordered mattered or not but seems not. I'm going to call again today to verify. Is your wife the primary line? I didn't get the confirmation either but realized my father is still the primary on our family plan so he received it. So that's why I told the women I spoke to to sign up me up for text alerts which will keep me updated on the status of my order.

tu3218 said:
Yeah I know. I never knew if when you had preordered mattered or not but seems not. I'm going to call again today to verify. Is your wife the primary line? I didn't get the confirmation either but realized my father is still the primary on our family plan so he received it. So that's why I told the women I spoke to to sign up me up for text alerts which will keep me updated on the status of my order.
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No we both actually don't have service with Verizon yet. The plan was, when I received the phone to switch to Verizon.
Still got my fingers crossed that I will have it this week still but who knows....

Oct. 1 Black
Best buy
Westminister, CA
Will let you guys know when I get a notice

Local best buy knows nothing. They say they don't have inventory yet but they receive weekly shipments on thursday and it might (or might not) be on the truck. They have no clue what position I am on the wait list; they have no clue if they have an allotment. They have no clue when they will make the phone available if they do receive it. In fact calling the person I spoke to ... would be a good description.

I called my Best Buy last week and the guy told me I would be able to pick it up on the 24th. When I preordered the lady told me I would get an email the night before it's available. So I'm not expecting to hear anything until Thursday night.
I ordered the black one.
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jake21 said:
Local best buy knows nothing. They say they don't have inventory yet but they receive weekly shipments on thursday and it might (or might not) be on the truck. They have no clue what position I am on the wait list; they have no clue if they have an allotment. They have no clue when they will make the phone available if they do receive it. In fact calling the person I spoke to ... would be a good description.
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I'm kicking myself for switching my preorder to Best Buy. They still haven't sent a notification on a Sprint Note 4 a family member ordered.
If I find out I have to wait til 10/31, I'll be livid because I can't switch back to ordering it from Amazon. Also I need to purchase it through preorder to get that rebate--I'm paying full price for the phone.
This really is the worst handled launch of a phone.

I worked for Best Buy on and off over the years in their Mobile dept. The way it works is the district warehouse sends a predetermined number of product to each store based on sales rank for various products - regardless of the number of pre-orders the store may have received. For example, I pre-ordered a Black N4 from my local best buy the other day, and talking to my former co-worker she looked up the number of black N4s assigned to be delivered to our store. RSS showed 11 were ordered for our store, though the system does not say when they will arrive, or if they will all arrive at once. Best Buy employees have no ability to look up pre-order quantities so you cannot tell if of the 11 expected to the store one will be allotted to you. Pre-orders are filled in order of receipt, so the earlier you were to pre-order the more likely it is you'll get one the day/day after they receive them. Best Buy will get a truck on thursday morning (23rd) likely having the first round of N4s on it. So thursday they will process the delivery and you'll get a notification mid to late afternoon that they have your phone (if there were enough delivered to get to your name) You shouldnt get any notifications from best buy until the store you ordered from processes their received stock and your pre-order is filled in store and is awaiting pick-up.
Hope this helps.

Just got off the phone with a sales rep at my local BB where I preordered. He said he doesn't have any new information but they are expecting to receive Verizon note 4s in on Thursday and I should check back with them then. I'm going to keep calling every day to see when they actually get some in. Also, once we know that they are starting to get them in, it wouldn't hurt to call around to the other BBs in the area to see if they maybe got more in than the store you ordered from. It may be a long shot but if a store got like 20 of them in and only had 10 preorders, the remainder will be available to be sold. In that case, you can simply go that location and have your preorder fulfilled through that store. Again, probably a long shot but at this point, I just want the damn phone asap.
I'll keep everyone posted.

Well let see... When I was in store doing my pre-order with Gift Card on my BB credit card, I was promised the 17th as discussed in prior thread(s). I never actually believed this since various Best Buys deceived me so much on my qualified trade in being a Droid X. Even the original rep had got smart with me in the store I pre-ordered and rudely swung her monitor around showing my Droid X was listed in there system as a $0 value. She was correctly corrected by both a co-worker and manager of which I further had them write my trade in model and acceptance of trade upon picking up my pre-order when it arrives on paper.
As the 17th passed with no email or notification that my Note 4 was in store, I called and finally reached a different manager. He right away told me that there was a lawsuit of some sort between Verizon and Samsung or Best Buy - he really didn't give me much information regarding that other than Verizon had just sent them a letter around the 14th demanding they would not receive shipments until the day of the 23rd and be allowed to release them then. The manager also promised me that mine would be available as of that date and that even further, they would likely actually receive the shipment on the 21st or 22nd and start sending folks like me notifications of pickup ready for the 23rd.
That is where things stand at this point with me. Gee, I wonder what to expect next...

A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.

tu3218 said:
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
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Only time will tell. Hopefully they will start receiving the devices in the next day or so and have them available to us that preordered relatively early (Oct 3rd, in my case). That would be the best case scenario, worst case scenario is they only receive a couple devices of each color and this goes on for weeks until they fulfill all of the orders.
Fingers crossed, getting pretty anxious here

tu3218 said:
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
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Basically the Pre-order guarentees the $200 working phone trade in offer, and that if there arn't enough phones on the first truck, on tuesday (usually the next delivery day for bby) you'll have guarenteed product. Verizon store is the same way if you go in and pre-order. It's basically just a hold to prevent someone from walking in and buying the N4 once they have one available. It's supposed to reduce people calling in and coming to store asking alll the time "Do you have this phone now?"
Unfortunately bby gets what Samsung sends them, then from there they send their pre-determined shipments out to the stores based on store sales statistics, not so much on pre-order demand.

Information regarding Verizon Note 4/ Best Buy:
I hope everyone is well. I work for Samsung inside of Best Buy, and I am also awaiting a note 4 via verizon. I can tell you in OUR circumstance, all intial orders tracked through RSS were pre-orders ONLY, and not all preorders will be met. We are currently getting in only 6 (4 black, 2 white) at my location. They are "on order", and are expected in later this afternoon or early tomorrow morning. They are available FOR sale prior to the 23rd, but more than likely, Best Buy will tell you that they are not or you won't know because your e-mail doesn't go out until late tomorrow night.
They are on there way and you should be receiving e-mails no later than tomorrow evening if you were the first couple of pre-orders per color. There will be a VERY limited amount, so for those pre-ordering late, my best wishes are with you.
I just wanted to give you a straight, no bs response unlike some of the things I've read/heard/ seen dished out from BB employees.
Best of luck and I hope you all get your phones soon!

Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc

coastieET said:
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
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The interesting part is RSS has the street date listed as 10/17/14, so there is nothing prevent the sale. POS picks up the street date and will not allow sales ahead of the street date based from RSS. The only thing claiming 10/23/14 is a sheet of paper that is often wrong.

Kmclove14 said:
Information regarding Verizon Note 4/ Best Buy:
I hope everyone is well. I work for Samsung inside of Best Buy, and I am also awaiting a note 4 via verizon. I can tell you in OUR circumstance, all intial orders tracked through RSS were pre-orders ONLY, and not all preorders will be met. We are currently getting in only 6 (4 black, 2 white) at my location. They are "on order", and are expected in later this afternoon or early tomorrow morning. They are available FOR sale prior to the 23rd, but more than likely, Best Buy will tell you that they are not or you won't know because your e-mail doesn't go out until late tomorrow night.
They are on there way and you should be receiving e-mails no later than tomorrow evening if you were the first couple of pre-orders per color. There will be a VERY limited amount, so for those pre-ordering late, my best wishes are with you.
I just wanted to give you a straight, no bs response unlike some of the things I've read/heard/ seen dished out from BB employees.
Best of luck and I hope you all get your phones soon!
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I was told I am number 4 or 6 (the BB rep that called me couldn't remember after contacting the store). You said that your store is only getting 6 in total. Do you think all stores are only going to get 6 in (or about that amount) or do you think that some stores may receive more/less?
I really hope I'm in the first wave of devices they receive.

coastieET said:
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
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We do work for Samsung, but we have complete access to all numbers for Best Buy as well .
The release date was weeks ago in the system; they are fair game when they arrive and your name is called.