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I can preorder from a Sprint store, right?

I just canceled my Best Buy preorder when they told me that they would not price match Sprint if they marked the price up.
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When I called them they said they didn't know and normally don't know anything till the day before.
They were pretty much useless to me. Sprint has already announced the price so the chances are pretty slim they will just all the sudden increase the price.

My Sprint store would not let me pre-order. They said they would be happy to call me when the EVO arrives.
EDIT: Best Buy sold me a $ 50 gift card to use for the purchase of the phone or anything else in the store (or cashed in). In my opinion this is a no lose situation. If Best Buy decides to up the price (which I HIGHLY doubt) then I can just cash in the card and walk over to the Sprint store.
I also just looked at the Best Buy site online and the fine print keeps deferring back to the Sprint website for more details. To me this means the price will be the same, $450 unsubsidized - $150 upgrade - $100 mail-in rebate = $200.
EDIT-2: It's looking more and more like TheBiles is correct. More than one person has reported that BB is going to charge $600.

My Sprint store would not let me pre-order. They said they would be happy to call me when the EVO arrives.
EDIT: Best Buy sold me a $ 50 gift card to use for the purchase of the phone or anything else in the store (or cashed in). In my opinion this is a no lose situation. If Best Buy decides to up the price (which I HIGHLY doubt) then I can just cash in the card and walk over to the Sprint store.
I also just looked at the Best Buy site online and the fine print keeps deferring back to the Sprint website for more details. To me this means the price will be the same, $450 unsubsidized - $150 upgrade - $100 mail-in rebate = $200.
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There has been a lot of talk that Best Buy will charge $600 off contract, which is what I'm ordering. They've done the price gouging in the past as well. Does anyone know the off contract price at Radio Shack?
EDIT: Apparently Radio Shack is only accepting preorders for contracted phones. They told me that they don't yet know what the final price will be. The Sprint store told me to come back in a week and they would probably be taking names for reserves. Though I'm not too worried about them selling out here.
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I went into a Sprint store because Best Buy in Washington state will apparently not ever carry Sprint phones in store (they said they can only carry 3 major carriers and chose AT&T, T-Mobile and Verizon) - I assume this is because T-Mobile US headquarters is in Factoria, WA outside of Seattle?
The Sprint sales manager entered some info into the computer (my Name, Social Security Number, Address, current phone number) and looked like he wrote my name and some sort of confirmation number on a post-it note. He said I have one reserved for the 4th and they will call me the 3rd to schedule an appointment to pick it up after the morning rush has died down. I expressed concern because I wanted to make sure I would have an Evo if they sold out, and he said not to worry, I will definitely get one.

I'll go to a Sprint store in the morning. The dude at BB said "you do know it's gonna be around $700 right?" .. uhhhh no thanks pal..
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BB $599 off contarct.
Sprint: $450 off contract.
I'll get it directly from Sprint.

sgtcody said:
I'll go to a Sprint store in the morning. The dude at BB said "you do know it's gonna be around $700 right?" .. uhhhh no thanks pal..
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Yeah, my Best Buy was totally ****ing clueless. They were all like "Um, we have no idea what the price will be, but we do know that we will not match the price on it." I was like not a chance.

I work at a sprint store in WA, we are officially taking pre orders for the phone. I hear they have a ton in the warehouse, but with the magnitude of interested I'd get to it quick.

byud said:
I work at a sprint store in WA, we are officially taking pre orders for the phone. I hear they have a ton in the warehouse, but with the magnitude of interested I'd get to it quick.
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As a sprint employee, can you tell me if there's any "official" preorder process? I didn't receive a receipt or confirmation number, although the employee seemed to write something down after putting my info into the computer. I did tell him I would be signing up for a new 2yr contract as well.

There should be, I was told there was, but the link to whatever they are working on is broken thusfar. It should be up soon. What our store is doing is taking down names, numbers and emails, and then transfering them to the real pre order list once it becomes available. After that you will get an email with the pre order confirmation.

For anyone wondering if BB will raise the price, they will. Look at their off contract pricing for the Hero and Moment. $599 and $629 respectively. No doubt BB will raise the price. I need to see if Sprint will charge me a deposit to open my own account again instead of my family's account. If I can I pay my $200 etf, plus $199 and it still comes out cheaper than $450.

Sprint corporate stores lying to existing customers - no evos for you

So I starting calling the corporate sprint stores in my area and I noticed they were all asking if I was an existing (EC) or new customer (NC) before telling me if evo's were available. Turns out they are lying about their evo stock to EC. They will sell you one only if you're a NC
So I called a store, and told them I was a tmobile customer.
"We have 5 in stock so if you come in the next 30 minutes you can get one" .
Then, I told them I wanted to buy the phone outright, full retail, no line activation
sprint rep told me they don't have phones in stock for me.
Immediately I called sprint customer service; they called the store. (10 min after original call). Store now says none are available, and there is a waitlist.
I'm not the only one.
http://androidandme.com/2010/06/car...unning-low-but-could-be-higher-than-we-think/
Try it yourself:
Around Sunnyvale, Ca
5 of 6 stores I called asked if i was an existing customer before answering if they had it in stock. 6 store said none.
2 of 2 stores, told me they had stock, then changed tune when they found out i was an existing customer.
I should have just gone to the store, waited for them to present the phone. then reveal I'm an existing customer. If they try to pull it back, then call sprint customer service.

Sprint may be trying to lure new customers to their network. More money on a new customer than an existing one. Shady but it may be true.

Lol this is so true. My wife and I were on vacation in Florida this week. We decide to go to a sprint store to see if any were available. They ask is this for an existing account or new account. I say new account. Mind you at least 5 people were in front of us asking for evos. Bottom line, when we said we were new customers the manager pulls out 2 evos for us and set up our account. Needless to say we got very strange looks at us and probably some middle fingers behind our backs as well. Feeling sorry for the existing customers.

Remember a corporate store does not get paid on the new or upgrade like a third party agent would. So I do not see the incentive outside of perhaps signing new customers. But then again I would hope they want to keep the old ones as well
Sorry to hear that you are having these issues.
A letter to Mr. Hesse would be good to report this [email protected] - don't expect a nice reply from him though It's automated. Email [email protected]
he will like it - no really he would.

No surprise really since they work off commission..
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This happened to me.
I'm an existing Sprint customer. I entered into a 2 year contract in December and got an HTC Hero.
I visited a Sprint corporate store in Culver City, California on launch day at 10:00am. I took my lunch break early (hour lunch). I signed in with the person at the front kiosk and it took 45 minutes before a sales person seen me. I told him I had a Hero, am not eligible for an upgrade, and would like to purchase an Evo outright a full price, and have my account moved over to it. He said he couldn't do this and he could only sell the Evo to customers who were eligible for an upgrade or if I wanted to add a new line. I was pissed and was going to be late coming back from lunch, so I left.
On the way back t work I called Sprint customer service from my phone. I explained what happened and the customer service rep said the store should have been able to sale me the phone at full price as long as I had the phone activate in the store, which I was going to, because I was going to have my account moved over. The customer service rep said she'd call the store to find out what happened on my behalf. I asked her if she could have the store hold a phone for me because they'd probably be sold out by the time I got off of work. She said she couldn't do this because the phone was in high demand.
Later at work I got a voice mail from the customer service rep I talked to earlier. She called the Sprint corporate store that wouldn't sell me the phone and talked to the manager. The manager agreed to hold a phone for me until I got off work for the inconvience.
After work I visited the Sprint store. The manager directed me to the person earlier who wouldn't sell me the phone earlier. The first thing the sales rep told me when I sat down was that they were instructed not to sale the phones to existing customers unless they were eligible for an upgrade or adding a new line. I think it's the store managers instructing their employees to do this to make their numbers look better or something.

Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!

pirokosan said:
Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!
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I'd say, all in all, you paid way too much for your phone (including your tickets) But at least you have two phones now. (sarcasm if you didn't get that)
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.

They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
Jye75 said:
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.
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I HIGHLY concur with this statement... fool.

This is not new. T-Mobile was doing the exact same thing when the HTC HD2 ca me out...mainly due to the low supply.

T mobile was doing the same with the HD2

Reps in stores get more commission off building a brand new accounts and new activations. It's like this on all carriers.

They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
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nope. they are lying. if you read the thread its not sprints policy to separate stocks for existing and new customers. they rater get more commission buy refusing to sell to me rather than another customer. they refuse by telling me they have none when they do. Of course, sprint structures their commission in away as to encourage this behavor.

guess i got lucky
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...

I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.

katastrofik said:
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...
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And you also got an extra phone bill every month for 2 years for a 3rd line.
EDIT:
While telling people only new/upgrade accounts can get the phone is shady and unethical, I have to admit I wouldn't mind being able to restrict it to that at my store. It sucks selling something and making 0 money off it when the next guy would put some $ in your pocket. But alas, I just sell them to whomever. (assuming I have any in stock lol)

ShortBusCandid8 said:
I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.
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they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS

radio shack
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.

torchTheMall said:
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.
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I was investigating where to get mine from on release day. I am a current customer not eligible for an upgrade. I was going to be buying outright. bestbuy wanted 599 for outright, radio shack wanted 499 outright and sprint wanted 450... I talked to someone at a commission based sprint store and he explained that they were not selling outright because the store made no money off of it. I was a little annoyed, but understood why... plus that store only ordered 15 evos. I then went to radio shack. they told me that they had a very large order and that they would be able to sell me one outright... The day of the release, I woke up at 6 in the morning and headed over to the radio shack that said they would sell it outright. When I got there, the sales rep that I had talked to before appologized to me and told me the regional owner of all my areas radio shacks had sent out an e-mail telling them not to sell outright.... I felt defeated.... I decided to just wait till later and get it when I could. I was driving around my home town around 3 p.m. and drove by the corporate sprint store and decided, why not. I went in, walked right up to a rep, no lines at all, and asked if they by chance had any evos left and that I wanted to buy it outright. he sat me down, walked into the back and walked out with an evo. he told me that after this one they only had 3 left. He explained to me that corporate stores don't make more or less on upgrades or outrights. To finish up this long story, I ended up getting it for 450 from the corporate store in my area. Not all of the stores were turning away outrights. Next time there is a new phone release, I am going back to that store. If any of you are in St. George, Utah, It is the only corporate store there...

jblazea50 said:
they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS
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Didn't know USPS does guaranteed delivery? They are the slowest shipping out there.. Yeah, they should've used UPS or FedEx for better tracking..

Received the letter with the Premier changes

I didn't see anyone mention that they had received the dreaded letter documenting the changes to the Premier program on 4/1/11, so I took a picture of the one I just received.

I got mine today also, lucky for me I have been with Sprint for over 10 years so I have the gold status ... kinda a bummer for anybody that doesnt have 10 years or over the $$$ limit.

Yeah I got mine. Sort of sucks I loose the yearly upgrade now. I was with nextel since around 2002 but they don't seem to count that time. I switched to sprint shortly after they merged. Only at the 4 year mark now. Actually what year did they merge? It must have been before 2006?
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Same here. I've been with Nextel for years and they say they won't count it.
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mchlwvr614 said:
Yeah I got mine. Sort of sucks I loose the yearly upgrade now. I was with nextel since around 2002 but they don't seem to count that time. I switched to sprint shortly after they merged. Only at the 4 year mark now. Actually what year did they merge? It must have been before 2006?
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Same here.. With Nextel from like 2000 till the switch.. How can you check how long you've been with them?

Wait..what is this about? I am guessing its about the 10$ extra fee. Can you get out of contract because of this, then?

Well, at least we have the Echo.
Sent from my device.

So there is a benefit of having the unlimited everything plan as opposed to the everything data aside from landline calling. And to thing, I was going to switch plans.
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I called sprint to see what my contract start date once I heard about the new Premier requirements. I knew I've been a customer for over ten years but they had my start date as May 2002. I questions them about it since I knew I've been a customer since early 2000. I ended up finding out that they changes my contract date when I applied a corporate discount back in May of 2002. For some reason in order to receive the discount they had to put me on the same billing cycle as my corporation which messed everything. I had the issue escalated and they were able to research and find my original contract in 2000. Wow something actually when my way! Anyway they have made comments on my file that will allow me to receive the Gold status because of my 10 year tenure. Very happy about this.
I feel bad for the people that had previous accounts with Nextel and are not eligible for the Gold status. I mean 10 years with one celluar carrier is a really long time. Especially when you consider that mainstream cellular phone use wasn't the norm much more than 10 years ago.
I'll have to make sure to follow up in April when the new policy becomes effective. Hopefully they'll stand by their word and give me the Gold Status that they promised me.

Woot, my 10 yrs is April 14th, just talked to confirmed with CS that I'll be golden...
Sorry for the pun...

ifly4vamerica said:
I got mine today also, lucky for me I have been with Sprint for over 10 years so I have the gold status ... kinda a bummer for anybody that doesnt have 10 years or over the $$$ limit.
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Got the same letter, been a customer for over 10 years as well, and agreed on the bummer part.

So the primary doesn't get a yearly upgrade? I got nine years.
Sent From My HTC Evo 4G On The Now Network From Sprint Using Tapatalk Pro!

Only 7 year customer for me :'(

I think all those affected should be writing the BBB and state's attorney's office. This is very indicative of a bait and switch. Please don't say this is a perk and is subject to changes. It's a perk that's used to sell the service/company, then the co does a switch in terms so the customer no longer qualifies. You were baited, and then terms were switched. I think with some pressure, sprint will honor this for one more annual upgrade.

gpz1100 said:
I think all those affected should be writing the BBB and state's attorney's office. This is very indicative of a bait and switch. Please don't say this is a perk and is subject to changes. It's a perk that's used to sell the service/company, then the co does a switch in terms so the customer no longer qualifies. You were baited, and then terms were switched. I think with some pressure, sprint will honor this for one more annual upgrade.
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one of the sprint reps here said if you call into retentions u get it back for this one time.

i wanna know where the gold at.
i got the gold letter. i signed up for sero a few years ago. i'm still using the touch pro (lulz), and i'm only paying $28/month after tax.
you must not need to have 10 years of consecutive service, because i was with verizon for quite a while before coming back with sero.

thenags said:
Same here.. With Nextel from like 2000 till the switch.. How can you check how long you've been with them?
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I think I saw it when I logged into my account online. I am going to call and complain tonight. I will post my outcome.
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April fools? (EOM)
I'm hoping this is one bad joke.

got the letter today. after reading through these forums and ways to end my sprint contract, one of the two listed that a change in plan terms by the company is one condition that will allow waiving of termination fees. do you guys think this would be a "change in contract" with sprint, or considered a "perk" as said above?

kjfrost091 said:
got the letter today. after reading through these forums and ways to end my sprint contract, one of the two listed that a change in plan terms by the company is one condition that will allow waiving of termination fees. do you guys think this would be a "change in contract" with sprint, or considered a "perk" as said above?
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Yeah, that's one way, the other way is to force roam, then wait a few months for them to cancel you, hopefully with ETFs.
I'd actually like to jump sprint at this point...their 3g is suckass lately. Lucky to get 200 down anymore in Idaho; 4G is barely 1 down, when you have signal (we have clear locally, and it gets 5 down)...Sprint is horrible. I wanna go back to att or tmo. ;(
We switched to sprint because they were cheapest/had discounts/yearly perks, but the discounts dropped to 2 lines and now the yearly upgrades are gone, so there's no point to stay with sprint anymore.
ESPECIALLY since ATT just introduced ANY MOBILE UNLIMITED today!

Xoom coming to Sprint tomorrow.

Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
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bsbokc said:
Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
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Xoom wifi is being sold in stores.
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It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.

trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
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Me too! 10 chars

trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
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How do you do that. I would jump on this if I could do that.
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Wouldn't you have to pay it off on the next bill? I don't like charging stuff to my account because I'd rather pay for it in full. I didn't know you can essentially finance equipment.

gqstatus0685 said:
Wouldn't you have to pay it off on the next bill?
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That is the way it has always worked with my account...

Just make sure you dont get caught up dude @ the guy who said he would pay it off at his own pace.
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the xoom was released on sunday. i ordered one and have it now. none of the stores had it in stock.. perhaps tomorrow they will. i sold my 3G version....
and yes you can charge equipment to your account.

I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.

Too bad they don't have a 3/4G version available. Would love to add it to my unlimited plan.

trhonda2000 said:
I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.
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That's the most insane thing I've heard in a while. I've never heard of anyone doing this. So you're going to float your bill and pay fees and other penalties until you can afford to pay it off? If you have even a slightly good credit rating you could get a $600 credit card with 0% for a year probably...

i added a couple of mobile phones several years ago to my account--not at the same time but one was one year and then a year later or so..
anyway, i paid the mobile handset off across 2 billing cycles at least (phone was like 600 ish then) and had no fees or extra costs.
the main thing was paying your wireless bill on time.
home girl's case may be solid and unique to her case so i am inclined to believe her based on my past experience.
you must not have any limits or ASL on your account and be in good standing with no past due balance. im sure you may know this...

From what I was told purchasing "equipment" doesn't incur fees, only your service bill does. I will still pay my service bill on time but the equipment I charged will be paid off in payments. After searching online I too am seeing conflicting information regarding this, so now I'm slightly leary. Worst case scenario I will be sending it back if what I was told was false.

Yeah I've been with Sprint for like 7 years since I was in high school. I don't have a spending limit on my account and pay my bill in full every month and never had one late payment. I don't like to bill to my account but to each is own.
I prefer to just pay it in full just be to be on safe side of things. Good luck with your purchase though but just make sure you call to verify the payment plan options because it's harder to get things fixed when they are screwed up.
I'm only saying to call because every time I call Sprint I get conflicting information and nobody seems to know what they are doing. Also if you want to check your Sprint Credit Worthiness log into your Sprint account then delete the address bar and replace it with this:
javascript:function getYesNo(s){if(s=='Y') {return 'Yes';}else{return 'No';}};alert("Your Hidden Stats:\n\nSprint Financial Value: "+loyaltyAccVal+" of 10 (higher is better)\nCredit Class: "+creditClass+"\nAccount Spending Limit: "+getYesNo(aslFlag)+"\nHotlined Account: "+getYesNo(hotlineFlag));
and hit enter. A box will pop up and that will show you. I believe it would be correlated to the results if they will allow you to bill to your account.
Mines shows:
Sprint Financial Value: 7 out of 10
Credit Class: G1
Account Spending Limit: No
Hotlined: No

Well I've gotten conflicting info when calling. When I speak to sales they have no idea and put me on hold to find out and then tell me it has to be paid in full after speaking with the "collections department", when I spoke to someone in billing I was told that it doesn't have to be paid in full and many customers have "made payments" on purchases billed to their account. I would love to pay for it in full but I can't shell out $600 at once so that's why this option appealed to me, if it turns out that's not the case as I stated before I will give them hell and worst case scenario return the equipment.

Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.

gqstatus0685 said:
Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.
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LOL isn't that the truth! Its going to really piss me off if that's not how it works for my account as I was really looking forward to getting the Xoom and accessories I ordered. I hate calling there because I can never get a straight answer about anything, and the order is already out for delivery so too late to cancel if that's true, I will truly give them hell if I was given false information.

there is no pay plan. they give you about 2 bill cycles which is plenty. if you need more time, make sure you are showing good faith--by paying your wireless bill and also paid a good portion of yourequipment--this gives you good favor with the account rep and they may be more inclined to help.
we all want to pay our balances off at once--however sprint extends this as a courtesy to their good customers. if you know you can afford the device you can maximize your purchasing power in a short time period.

I did call accounting services again to confirm my initial answer towards this. I was told there is no official "payment plan" per say, however they do not "require" you to pay the equipment off the following billing cycle. He did mention as long as you are paying your cell bill and making payments towards the balance there should be no problems, however he recommended that its paid off in a "timely manner". So yep, basically what the poster above me said. We shall see...

Wow tmo customers service is awesome

Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2

jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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What did you say about the bill?

Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.

How the hell did you do that? Lol
Sent from my cm_tenderloin using Tapatalk 2

T-Mobile is is usually pretty good with that stuff. Most of the time the cs is tops.

I had a simalar experience. Had to fight verizon for them to cancel my line. Tmobile has been great!
Sent from my SGH-T999 using Tapatalk 2

jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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Thats noting. I got ATT to drop my bill from $209 to $114. Threaten them to cancel and they will cave in

Ill have 3 lines at 35 each for activation. Verizon only charges 35 on primary maybe I'll use that as an argument
Sent from my MB855 using xda premium

Sango2 said:
Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.
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You have to have the phone on the account for so many days or prove that you paid outright for it. Then they can go through once you meet all the requirements.

Yes, T-Mo Customer Service is outstanding. You don't need to threaten to leave them for them to take action. Sure there are probably a few bad ones scattered around here and there but you can't blame them for that. After all, we're only human.

My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?

jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
Sent from my DROIDX

Sniper_5 said:
I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
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It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.

djsaad1 said:
My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?
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Yes but I was only a few weeks early. 4 months is a long time for a full upgrade so you really can't blame them for that. They will give him an early upgrade but that's about it for now.

Voltage Spike said:
It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.
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I wish the VZW was like that here. All the local stores treat me like I'm wasting their time unless I'm buying something. If I have an issue I just call in now. It really pissed them off when I had the guy on the phone FWD my early upgrade to the store so I could pick it up same day( after the store denied my early upgrade and said it wasn't possible). The guy at the counter threw the phone on the counter and walked away.
Sent from my DROIDX

My personal dealings with Tmobile CSR have been stellar. They work with you like a human instead of a number.
One time I was trying to save dollars on my phone bill so I was looking around their website. I ended up disabling my family plan's text messages. Got a bill a month later for 600+, I freaked out.. and called. The lady explained how it was binding to the contract when making online changes. Long story short she understood, reset my plan like nothing happened and asked me to watch my clicks
Then I moved to an area with less than strong 4G. Reception and data was spotty anywhere in my new home. I was really considering moving to a different company. I called and they sent me a free signal repeater. I've had better service ever since.
Where their service may be rocky they treat us well. In a society where it's all about product we forget that service is part of the product.
Sent from my SGH-T999

Verizon is terrible at CS until you get to the higher ups. I had a EnV Touch before my current X2 andvi went through 8 phones and they refused to offer me something else when 7 of them were software problem's. My X2 is another hyped up ****ty phone unless you run a rom. A mass Exodus happened on this phone starting with release of GNex. Most everyone filed a BBB complaint and after getting good customer support they let me upgrade early in April almost 11 months after phones release. I know now to go to the nice people at their HQ rather then at the store. Complete idiots work their at mine.

My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!

Abbens said:
My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!
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Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app

otariq said:
Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app
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No she told me on the phone that I would have to order it now for $279 then get the $50 back. I said no because there was no ETA on when they would get a new shipmint in