Database Users

[UPDATE] Sprint Waiving Mail in Rebates???? Not for long

Sounds like this may only last until April 16th. O well.
http://www.androidpolice.com/2011/03/25/sprint-announces-mail-in-rebates-coming-to-an-end-on-march-27/

A friend of mine bought his last Friday at Sprint, sans-rebate. He went in there and told the rep he'd just go to Best Buy. The rep waived the mail in and threw in a pouch.
When the phone first came out and supplies were limited they stuck to their guns... but now that the phone is everywhere, I think they're feeling the hurt a little from losing to BB/Radioshack.

Yeah, Sprint is testing out in-store instant rebates instead of mail in starting next week. I've heard it from a couple of Sprint store employees in different areas. There's no information yet on how long the "testing" will go or if it might become permanent. It's certainly a great idea on their part.

We signed up for Sprint around the beginning of February, I sent in my rebate forms about the beginning of March (because I changed from Epic to EVO, so I had to wait to send the forms with receipts in). On the 14th they sent me an email saying that they received it.
I checked the link today to check the status on it (https://www.sprintrebates.com/) and It says that it's been approved, in the final stages of processing, and that my check should be mailed to me within 30 days.
I would have gone to Best Buy had I known better, c'est la vie.

If anyone plans on upgrading until then, I guess its worth it.

sobis1dm said:
A friend of mine bought his last Friday at Sprint, sans-rebate. He went in there and told the rep he'd just go to Best Buy. The rep waived the mail in and threw in a pouch.
When the phone first came out and supplies were limited they stuck to their guns... but now that the phone is everywhere, I think they're feeling the hurt a little from losing to BB/Radioshack.
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you realize sprints not losing anything on this, right? the customer is still signing up to pay a bill to them each month
datajosh said:
Yeah, Sprint is testing out in-store instant rebates instead of mail in starting next week. I've heard it from a couple of Sprint store employees in different areas. There's no information yet on how long the "testing" will go or if it might become permanent. It's certainly a great idea on their part.
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Click to collapse
this isnt a trial, it was already trialed in a few markets and now is going nationwide

It's just alot more convenient. I upgraded a few weeks ago and i have to wait for my rebate to come in the mail. In the mean time i have an extra $100.00 i have to pay on my bill, along with the new phone.

This was tested in austin texas and columbus ohio and we saw an average 30% growth in month over month sales. It will be here until the 16th of april and determined after that if it will be made permanent.
Sent from my PC36100 using Tapatalk

My understanding is that the margins on the devices are razor thin and the carriers really could care less who sells you the device retail. They make all their profits on the service. So I doubt losing retail device sales to Best Buy is their motive for this.
But then again I don't own a sprint store so I have no idea how accurate that is.
Either way it seems like Sprint is making some nice, aggressive moves to sign up new customers.
Sent from my PC36100 using XDA App

matt2053 said:
My understanding is that the margins on the devices are razor thin and the carriers really could care less who sells you the device retail. They make all their profits on the service. So I doubt losing retail device sales to Best Buy is their motive for this.
But then again I don't own a sprint store so I have no idea how accurate that is.
Either way it seems like Sprint is making some nice, aggressive moves to sign up new customers.
Sent from my PC36100 using XDA App
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Thats true. Not much markup on the phones retail prices. Not to mention we sell them on contact for almost nothing. Were just selling a subscription service
Sent from my PC36100 using Tapatalk

Did the rebate get us to buy he Treo? No.

Follow up to this post: http://forum.xda-developers.com/showpost.php?p=12393565&postcount=4
I got my rebate check yesterday. It was $200 exactly as was stated (my wife and I both got phones). Six weeks was about right, then.

The instant rebate has been extended to May 7th.

Sprint Premier Upgrade

I got an email today From: "Sprint" <[email protected]>. I thought the notes were something we all want to see. The bold part is what i find the most interesting.
"May require up to a $36 activation fee/line, credit approval and deposit. Up to $200 early termination fee/line applies. Phone Offer: Offer ends 6/4/11. While supplies last. $299.99 (two-year price) -$100 (instant rebate) = $199.99 (final price). Taxes and service charges excluded.. No cash back. Requires activation at the time of purchase. Upgrade: Existing customers in good standing with service on the same device for more than 22 consecutive months currently activated on a service plan of $39.99 or higher may be eligible. See in-store rebate form or sprint.com/upgrade for details. Sprint Premier Upgrade: Eligible customers with service on the same device for more than 12 consecutive months may be eligible for $150 instant savings with a renewed 2-year Agreement. Valid only on the eligible primary line with a 3-month consecutive average of $69.99 on a single line or $99.99 on a shared line. The upgrade fee is waived using a service credit that applies to the bill within 2 to 3 bill cycles of the upgrade. Other Terms: Coverage not available everywhere. Sprint 4G network reaches over 70 markets and counting, on select devices. Sprint 3G network reaches over 271 million people. See sprint.com for details. Offers not available in all markets/retail locations or for all phones/networks. Pricing, offer terms, fees and features may vary for existing customers not eligible for upgrade. Other restrictions apply. See store or sprint.com for details.
© 2011 Sprint. Sprint and the logo are trademarks of Sprint. Google, the Google logo and Android Market are trademarks of Google, Inc. Other marks are the property of their respective owners. All rights reserved."
If i read this correctly, as soon as our evos turn 1 year old (assuming you bought on release) you will be eligible for an $150 off upgrade. We all pay $69.99 anyway.

This all changed a week ago.
/thread

rushco said:
This all changed a week ago.
/thread
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Under the new plan you have to wait 2 years for 150 off, 75 off after one year. I got this email today.
Sent from my Xoom

bwcorvus said:
Under the new plan you have to wait 2 years for 150 off, 75 off after one year. I got this email today.
Sent from my Xoom
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Depending on the plan... When will people get it that yearly upgrades did not disappear the qualifications just changed.
Sent from my spaceship!

DirtyShroomz said:
Depending on the plan... When will people get it that yearly upgrades did not disappear the qualifications just changed.
Sent from my spaceship!
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I understand this, and the letter sent out said $89.99 and above plans or 10 years with sprint got you yearly upgrades of $150 off. The email i received today says $69.99 and one year with the same device gets you $150 off after only 1 year of service. When will people learn how to read...

bwcorvus said:
I understand this, and the letter sent out said $89.99 and above plans or 10 years with sprint got you yearly upgrades of $150 off. The email i received today says $69.99 and one year with the same device gets you $150 off after only 1 year of service. When will people learn how to read...
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Yes, I did read it and I know it says $69.99. I am saying that the e-mail is wrong and the program changed on April 1.
You can believe that e-mail all you want but it isn't correct.

I think thats his point. Yes the program has changed, but he still got this email.
He wouldn't have made this post otherwise.
I wonder if he could use this to his advantage, probably bit but it would be cool
swyped from my cyanogenized and gingerbreaded EVO

Well, I still have a $150 discount on all 4 lines (3 evos/1 airave), so I'm not going to complain, except about their ****ty ass 3G speeds!

Hrshycro said:
Well, I still have a $150 discount on all 4 lines (3 evos/1 airave), so I'm not going to complain, except about their ****ty ass 3G speeds!
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Can you actually use the airave upgrade though?

They'll just say someone had an incorrect file added to the reply they sent etc. I think you might be able to sweet talk your way into it for this year at least. 2 friends from work went to the local 3rd Party Sprint dealer they like and he was going to reset the upgrade dates for them. I don't know what he does or how he did it, but he did for her cousin/relative earlier that week. I think she said he had a heat ticket created for them both.

mattykinsx said:
Can you actually use the airave upgrade though?
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You're not supposed to be able to, but people ahve done it. A few peeps on Sprintusers changed that to their primary line once it had a year showing on their account and upgraded phones. Then immediately switched the AirRave back to that line when they got home. I don't know of they have closed this loophole or not, it's not supposed to work that way.

KB112 said:
You're not supposed to be able to, but people ahve done it. A few peeps on Sprintusers changed that to their primary line once it had a year showing on their account and upgraded phones. Then immediately switched the AirRave back to that line when they got home. I don't know of they have closed this loophole or not, it's not supposed to work that way.
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Wirefly shows it as eligible for an upgrade haha.. sort of tempting.

Well it's funny because as soon as they added the Airave line to my account it was eligible.

Hmm, if I can use the $150 upgrade discount on the airave, I'm going too! They won't do crap for me about their 3G speeds. They just say: Okay ...to everything I saw. Mindless robots, I think.
Hmm, Amazon Wireless is saying that the airave line is good for a discount...

Like I said it works and people have done it. But it's not normal protocol, I dunno if they would do anything about it though?

I've successfully used the Airave to grab an Epic last year for my wife. Looked on the web page when it was done and saw that I didn't have an upgrade available for the Airave so I knew it worked.
The funny thing was, in the process of reverting the #s back, Sprint accidentally canceled my Airave rather than switch it. When they put the Airave back onto my account, they reset the upgrade status so it said get $150 off the new phone again.
I'm premier gold now anyways so no problems getting the yearly upgrade but now I have three with me, my wife, and the Airave.

best bet is to keep your evo nice and shiny, sell it on ebay and pay retail for your new phone, im assuming evo 3D. worst case it costs your $100 or so but you dont have to sign a new contract.

tricknasty said:
best bet is to keep your evo nice and shiny, sell it on ebay and pay retail for your new phone, im assuming evo 3D. worst case it costs your $100 or so but you dont have to sign a new contract.
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Lol it would be more than 100 after selling your evo...
swyped from my cyanogenized and gingerbreaded EVO

jyan_osu said:
I've successfully used the Airave to grab an Epic last year for my wife. Looked on the web page when it was done and saw that I didn't have an upgrade available for the Airave so I knew it worked.
The funny thing was, in the process of reverting the #s back, Sprint accidentally canceled my Airave rather than switch it. When they put the Airave back onto my account, they reset the upgrade status so it said get $150 off the new phone again.
I'm premier gold now anyways so no problems getting the yearly upgrade but now I have three with me, my wife, and the Airave.
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How did you go about using the upgrade on your airave line?
My mom recently washed hers and the best option is to just pay retail for one, but if I can use the airave $150, I'll do that for her; our 3 lines still have $150 discounts.
So, if I use the airave line/$150, the contract reups and starts at 2 years again, right? Then...when we use the $150 discounts on the 3 evo lines when the evo 3D comes out, the contract will reup and start at 2 years again, right?

Hrshycro said:
How did you go about using the upgrade on your airave line?
My mom recently washed hers and the best option is to just pay retail for one, but if I can use the airave $150, I'll do that for her; our 3 lines still have $150 discounts.
So, if I use the airave line/$150, the contract reups and starts at 2 years again, right? Then...when we use the $150 discounts on the 3 evo lines when the evo 3D comes out, the contract will reup and start at 2 years again, right?
Click to expand...
Click to collapse
I just walked into Best Buy and told them I wanted to use my Airave number. The reason I did this was when I bought the Evo, I heard the workers saying that yes it was possible to some other customers and that they've done it.
Now, I then headed to a third party Sprint store to had them switch #s back on the same day. The crux of the situation was that you had to wait at least 24 hours to switch back. Well, since my wife had work calls, I tried and do it that same day and it kinda sorta worked out. That was when they cancelled my Airave instead of switching it Weird thing was my Airave still worked for the next few weeks. It was when it stopped working and I saw a $150 extra charge that I called and asked why I had this charge and why the Airave didn't work. They said cause I called and cancelled it and I'm like no, I don't want to cancel I want to switch.
Yes, I think it renews the 2 year agreement of the Airave cause when I did it and went to the website, it didn't have the upgrade a phone for $150.. now it does cause of Sprint's little snafu but I don't need to use it for a while since I have 2 other upgrades
Yes all contracts renew to 2 years if you opt for the full discount.

Get out of your Verizon contract

It's possible to break out of your Verizon Wireless contract in the next 60 days without paying an early termination fee because they're increasing the "regulatory fee" they charge customers from $.13 to $.16. This is what is known as a "materially adverse change of contract" and by standard contract law, it renders the contract void if one of the parties doesn't like the change.
More information at Fatwallet and consumerist.com.
Hope this helps

Yes thanks. I read that on phandroid yesterday, have been thinking about it.

mailaliasgar said:
It's possible to break out of your Verizon Wireless contract in the next 60 days without paying an early termination fee because they're increasing the "regulatory fee" they charge customers from $.13 to $.16. This is what is known as a "materially adverse change of contract" and by standard contract law, it renders the contract void if one of the parties doesn't like the change.
More information at Fatwallet and consumerist.com.
Hope this helps
Click to expand...
Click to collapse
So a few questions if anyone has gone this route in the past:
What is the process to follow to do this? Do you just walk in and ask to be let out of your contract?
Are there any negative consequences if you decide in the future to go back to Verizon?
If you break the contract, can you remain with VZW until you purchase another phone/plan from someone else (Sprint)?

Dumb question. but if you do this can you sighn up for another 2 year contract for the discount on a new phone.
Sent from my SCH-I500 using XDA Premium App

Jmatch said:
Dumb question. but if you do this can you sighn up for another 2 year contract for the discount on a new phone.
Sent from my SCH-I500 using XDA Premium App
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Breaking the ETF does not entitle you to an upgrade on your equipment. So basically you would have to start a new line of service if you do not have an upgrade. This means losing your current mobile number, and possibly paying additional activation fees/pro-ration on your next bill. If you do not care about losing your current mobile number, I say go for it.
The primary benefit I see in this is if you are already planning on switching carriers, and are currently under contract.

Monthly bill with verizion is getting too much for me especially since a lot of my family members are wishing to get smartphones.
This will be useful for me as I do not wish to pay 600 dollar to end the contract of 4 phones.

I did this yesterday. It took five minutes and was probably the easiest call I had with Verizon ever. I'm glad I don't have to give them another cent. I was told I wouldn't be able to continue paying month by month on the line but I'm not sure about signing another agreement. I wouldn't be surprised if they denied you.
Anyone want to buy a Fascinate?

Smeed said:
I did this yesterday. It took five minutes and was probably the easiest call I had with Verizon ever. I'm glad I don't have to give them another cent. I was told I wouldn't be able to continue paying month by month on the line but I'm not sure about signing another agreement. I wouldn't be surprised if they denied you.
Anyone want to buy a Fascinate?
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Could you shed some lights on your conversation? eg how you started and what did they say?
Thanks

I called and went straight to retention (I can't remember if I called the usual customer support number or the 1-888 number on the bill but either way it shouldn't matter). A woman picked up and I said I'd like to cancel my cell service because of the increase in the Regulatory Charge. She asked if they were indeed raising the price so I read the "Notice of Change To Regulatory Charge" from my bill. She asked when I received notice of this and I told her it was on my current bill. She asked if there was anyone else I'd rather just transfer the line to, I said no. Somehow I ended up reading her the bold part from the second paragraph below. She asked me if I was planning on taking the number to a different carrier, I said yes. She told me the ETF would show up on my bill with a credit, the line was being disconnected (I assume at the end of the current billing cycle) and that I'd be unable to continue paying month by month on that line because of how I was canceling.
I don't recall her even talking to a supervisor. I had the following copied straight from the user agreement just in case though.
An hour later I left the Sprint store with my number, a $125 credit for leaving verizon and an HTC Evo 3D.
What Charges Are Set by Verizon Wireless?
You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. For Postpay Service, our charges also include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change.
Can Verizon Wireless Change This Agreement or My Service?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change. If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee.

anyone tried this and been able to open a new account with verizon for a new phone?
also, if I do that, any way I can keep my same number for an extra fee?
Sent from my SCH-I500 using XDA App

jordanzink said:
anyone tried this and been able to open a new account with verizon for a new phone?
also, if I do that, any way I can keep my same number for an extra fee?
Sent from my SCH-I500 using XDA App
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I highly doubt you could. Think about it: You're canceling your account completely due to the increase. Then you try to open a new account?
Sent from my SCH-I500 using XDA App

You could do this in a very roundabout way, particularly if you're not the primary line on a family plan.
If it's just you, they will make you wait at least 45 (that's what Sprint does) days (VZ could be 60 or even 75, I can't remember) days before you can sign up with them again.
If you want to save some $ and wait it out (when you come back in, you wouldn't be on unlimited, though), you could port your #(s) off to a prepaid carrier (Net10, TracFone, etc) and let it sit there while the waiting period runs out.
If you're planning on staying with Verizon, it's totally not worth it. If you've been looking to jump to Sprint (cheaper) or AT&T/T-Moble (LAWL), then it's a great time to do so.

Yeah, the only reason you should even consider doing this is if you'd been thinking about switching to Sprint at the end of your contract anyways (for the savings).
'Cause if you think Verizon is bad, just wait until you try AT&T or T-Mobile.

Looks like I am switching to sprint. OK to wait 2 weeks to do this, or will it be too late by then?
Evo 3d or epic 4g... Decisions, decisions...

PhoenixPath said:
Looks like I am switching to sprint. OK to wait 2 weeks to do this, or will it be too late by then?
Evo 3d or epic 4g... Decisions, decisions...
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Click to collapse
I believe you have 60 days, though I don't know the start day of that 60 day period. I think I read July 1st somewhere...
tapatalked from my KangBanged Fascinate

PhoenixPath said:
Evo 3d or epic 4g... Decisions, decisions...
Click to expand...
Click to collapse
No competition there: the Epic 4G was meant to compete with the original Evo 4G and is thoroughly outclassed by the Evo 3D (single-core 1ghz vs. dual-core 1.2ghz, 512mb vs 1gb RAM, etc.).
The Nexus S 4G, while still a 1ghz single-core/512mb RAM device, is much newer, has some extras like NFC, and is a pure Google phone (read: instant updates) so it would be a far better second option.

Does anyone know if this took effect? I know it was scheduled for July 1st, but verizon may have found a way around it does anyone have the facts?

If I could somehow use this to get an upgrade without using my new every two upgrade, that'd be awesome. But I doubt it.
Sent from my SCH-I500 using XDA App

I just got off the phone with Verizon and they said I could not cancel without paying the ETF fee. Any ideas?
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plantroller said:
I just got off the phone with Verizon and they said I could not cancel without paying the ETF fee. Any ideas?
Sent from my SCH-I500 using XDA Premium App
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Did you ask to speak with a manager? Did you read the article from OP? They give plenty of pointers in the consumerist article.....
Sent from my SCH-I500 using XDA App

Sprint fooled me!

Earlier in the year I called sprint to complain about the switch of there premier program. I was told then that since I wouldn't be eligible till September I should wait till closer to then so they could give me my override. Well,I just called and the representative informed me that sprint only handed out overrides during June and july. So for all those who like me was looking forward to some android greatness this fall, better luck next year!

They won't "reset" your account? Because they told me when I returned my EVO 3D they would reset my account again when I was ready for a new phone since I returned within 30 days
Sent from my PC36100 using XDA Premium App

I assure you that Sprint will not try to stop you from buying any Android phones, this fall or ever.
Sent from my Nexus S 4G using Tapatalk

Trunks1030 said:
Earlier in the year I called sprint to complain about the switch of there premier program. I was told then that since I wouldn't be eligible till September I should wait till closer to then so they could give me my override. Well,I just called and the representative informed me that sprint only handed out overrides during June and july. So for all those who like me was looking forward to some android greatness this fall, better luck next year!
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Click to collapse
I think you have a limited amount of time before you accept the "material adverse change" to your contract by default. The change being no more yearly upgrades. Two months sounds right, the reset is kinda like a retention offer so you won't cancel. You could have canceled without etf I think.
Sent from my PC36100 using XDA App

Trunks1030 said:
Earlier in the year I called sprint to complain about the switch of there premier program. I was told then that since I wouldn't be eligible till September I should wait till closer to then so they could give me my override. Well,I just called and the representative informed me that sprint only handed out overrides during June and july. So for all those who like me was looking forward to some android greatness this fall, better luck next year!
Click to expand...
Click to collapse
Sounds to me like you talked to the wrong person. The last thing Sprint wants is a loss of another customer, you could pretty much get just about anything you want, only if it's reasonable.. I'm not saying they will give you a new phone every other month but if it was me & I was in your shoes I'd call back and talk to the person that actually "can" make things happen as opposed to some rep steaming through phone calls so she can go home. My 2cents...

robertsaurus said:
I think you have a limited amount of time before you accept the "material adverse change" to your contract by default. The change being no more yearly upgrades. Two months sounds right, the reset is kinda like a retention offer so you won't cancel. You could have canceled without etf I think.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
That's a perk not part of the contract.
Sent from my Nexus S 4G using XDA Premium App

DirtyShroomz said:
That's a perk not part of the contract.
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
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It's not a perk if its used as a selling point. Sprint used the yearly upgrade as a selling point untill the day before the change happened. ANYONE WHO PURCHASED B4 THE CHANGE DATE SHOULD BE ENTITLED TO A OVERRIDE NO QUESTIONS ASKED. Other carriers like att and verizon grandfather existing customers in so this type of stuff does not happen. Also now sprint is charge extra after sep 9th and its for every customer. Sprint must hate existing customers!!!!!! that would be the only explanation for this....

flight01 said:
It's not a perk if its used as a selling point. Sprint used the yearly upgrade as a selling point untill the day before the change happened. ANYONE WHO PURCHASED B4 THE CHANGE DATE SHOULD BE ENTITLED TO A OVERRIDE NO QUESTIONS ASKED. Other carriers like att and verizon grandfather existing customers in so this type of stuff does not happen. Also now sprint is charge extra after sep 9th and its for every customer. Sprint must hate existing customers!!!!!! that would be the only explanation for this....
Click to expand...
Click to collapse
Wow... Really?
Sent from my Nexus S 4G using XDA Premium App

flight01 said:
It's not a perk if its used as a selling point. Sprint used the yearly upgrade as a selling point untill the day before the change happened. ANYONE WHO PURCHASED B4 THE CHANGE DATE SHOULD BE ENTITLED TO A OVERRIDE NO QUESTIONS ASKED. Other carriers like att and verizon grandfather existing customers in so this type of stuff does not happen. Also now sprint is charge extra after sep 9th and its for every customer. Sprint must hate existing customers!!!!!! that would be the only explanation for this....
Click to expand...
Click to collapse
Caps lock used, point invalidated.
And to answer your questions: No, no, and no.

flight01 said:
It's not a perk if its used as a selling point. Sprint used the yearly upgrade as a selling point untill the day before the change happened. ANYONE WHO PURCHASED B4 THE CHANGE DATE SHOULD BE ENTITLED TO A OVERRIDE NO QUESTIONS ASKED. Other carriers like att and verizon grandfather existing customers in so this type of stuff does not happen. Also now sprint is charge extra after sep 9th and its for every customer. Sprint must hate existing customers!!!!!! that would be the only explanation for this....
Click to expand...
Click to collapse
Here we go again...
PS: It is a perk. We already had this debate before. It does not qualify you to get out ETF-free.

spider2346 said:
Sounds to me like you talked to the wrong person. The last thing Sprint wants is a loss of another customer, you could pretty much get just about anything you want, only if it's reasonable.. I'm not saying they will give you a new phone every other month but if it was me & I was in your shoes I'd call back and talk to the person that actually "can" make things happen as opposed to some rep steaming through phone calls so she can go home. My 2cents...
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Click to collapse
I agree. Especially since Verizon came out with the iphone...I know tons of people that switched over. Sprint does NOT want to lose any more customers. Try calling again. Good luck.

I called in July to see if they'd give me one of those "one time only" upgrade overrides. They told me that they couldn't but what they did do was let me buy an upgrade on one of the lines on my account. It cost me 75.00 but I was able to finally throw my son's crappy Intercept in the garbage and get him a Slide (I tried talking him into the 3d but he's 14 and insisted on a keyboard).
It wasn't the solution that I was hoping for but it was better than nothing.

Trunks1030 said:
Earlier in the year I called sprint to complain about the switch of there premier program. I was told then that since I wouldn't be eligible till September I should wait till closer to then so they could give me my override. Well,I just called and the representative informed me that sprint only handed out overrides during June and july. So for all those who like me was looking forward to some android greatness this fall, better luck next year!
Click to expand...
Click to collapse
trindy said:
I called in July to see if they'd give me one of those "one time only" upgrade overrides. They told me that they couldn't but what they did do was let me buy an upgrade on one of the lines on my account. It cost me 75.00 but I was able to finally throw my son's crappy Intercept in the garbage and get him a Slide (I tried talking him into the 3d but he's 14 and insisted on a keyboard).
It wasn't the solution that I was hoping for but it was better than nothing.
Click to expand...
Click to collapse
I called in early June (bought Evo August 2010) and asked for the upgrade. The rep told me to call back in late July (closer to the 1yr mark) and they would override my upgrade. I did that, and this representative told me that they were no longer offering the deal, that it ended in July. I told him that this made me mad because the yearly upgrade was the *only* reason I switched to sprint (this is partially true). He insisted that there was nothing he could do, so I hung up and went to play basketball.
When I finished, I had a voicemail waiting for me from the same rep, telling me that he went ahead and gave me the upgrade as a "one-time courtesy"
You just gotta get lucky with a nice representative.

I can tell you guys no overrides are being done right now, not even buy ups for $75 or less. Again, too many people took advantage.
Sent from my Nexus S 4G using xda premium

Wow tmo customers service is awesome

Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2

jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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What did you say about the bill?

Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.

How the hell did you do that? Lol
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T-Mobile is is usually pretty good with that stuff. Most of the time the cs is tops.

I had a simalar experience. Had to fight verizon for them to cancel my line. Tmobile has been great!
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jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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Thats noting. I got ATT to drop my bill from $209 to $114. Threaten them to cancel and they will cave in

Ill have 3 lines at 35 each for activation. Verizon only charges 35 on primary maybe I'll use that as an argument
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Sango2 said:
Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.
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You have to have the phone on the account for so many days or prove that you paid outright for it. Then they can go through once you meet all the requirements.

Yes, T-Mo Customer Service is outstanding. You don't need to threaten to leave them for them to take action. Sure there are probably a few bad ones scattered around here and there but you can't blame them for that. After all, we're only human.

My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?

jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
Sent from my DROIDX

Sniper_5 said:
I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
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It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.

djsaad1 said:
My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?
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Yes but I was only a few weeks early. 4 months is a long time for a full upgrade so you really can't blame them for that. They will give him an early upgrade but that's about it for now.

Voltage Spike said:
It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.
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I wish the VZW was like that here. All the local stores treat me like I'm wasting their time unless I'm buying something. If I have an issue I just call in now. It really pissed them off when I had the guy on the phone FWD my early upgrade to the store so I could pick it up same day( after the store denied my early upgrade and said it wasn't possible). The guy at the counter threw the phone on the counter and walked away.
Sent from my DROIDX

My personal dealings with Tmobile CSR have been stellar. They work with you like a human instead of a number.
One time I was trying to save dollars on my phone bill so I was looking around their website. I ended up disabling my family plan's text messages. Got a bill a month later for 600+, I freaked out.. and called. The lady explained how it was binding to the contract when making online changes. Long story short she understood, reset my plan like nothing happened and asked me to watch my clicks
Then I moved to an area with less than strong 4G. Reception and data was spotty anywhere in my new home. I was really considering moving to a different company. I called and they sent me a free signal repeater. I've had better service ever since.
Where their service may be rocky they treat us well. In a society where it's all about product we forget that service is part of the product.
Sent from my SGH-T999

Verizon is terrible at CS until you get to the higher ups. I had a EnV Touch before my current X2 andvi went through 8 phones and they refused to offer me something else when 7 of them were software problem's. My X2 is another hyped up ****ty phone unless you run a rom. A mass Exodus happened on this phone starting with release of GNex. Most everyone filed a BBB complaint and after getting good customer support they let me upgrade early in April almost 11 months after phones release. I know now to go to the nice people at their HQ rather then at the store. Complete idiots work their at mine.

My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!

Abbens said:
My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!
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Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app

otariq said:
Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app
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No she told me on the phone that I would have to order it now for $279 then get the $50 back. I said no because there was no ETA on when they would get a new shipmint in