Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
What did you say about the bill?
Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.
How the hell did you do that? Lol
Sent from my cm_tenderloin using Tapatalk 2
T-Mobile is is usually pretty good with that stuff. Most of the time the cs is tops.
I had a simalar experience. Had to fight verizon for them to cancel my line. Tmobile has been great!
Sent from my SGH-T999 using Tapatalk 2
jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Thats noting. I got ATT to drop my bill from $209 to $114. Threaten them to cancel and they will cave in
Ill have 3 lines at 35 each for activation. Verizon only charges 35 on primary maybe I'll use that as an argument
Sent from my MB855 using xda premium
Sango2 said:
Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.
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Click to collapse
You have to have the phone on the account for so many days or prove that you paid outright for it. Then they can go through once you meet all the requirements.
Yes, T-Mo Customer Service is outstanding. You don't need to threaten to leave them for them to take action. Sure there are probably a few bad ones scattered around here and there but you can't blame them for that. After all, we're only human.
My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?
jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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Click to collapse
I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
Sent from my DROIDX
Sniper_5 said:
I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
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Click to collapse
It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.
djsaad1 said:
My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?
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Yes but I was only a few weeks early. 4 months is a long time for a full upgrade so you really can't blame them for that. They will give him an early upgrade but that's about it for now.
Voltage Spike said:
It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.
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I wish the VZW was like that here. All the local stores treat me like I'm wasting their time unless I'm buying something. If I have an issue I just call in now. It really pissed them off when I had the guy on the phone FWD my early upgrade to the store so I could pick it up same day( after the store denied my early upgrade and said it wasn't possible). The guy at the counter threw the phone on the counter and walked away.
Sent from my DROIDX
My personal dealings with Tmobile CSR have been stellar. They work with you like a human instead of a number.
One time I was trying to save dollars on my phone bill so I was looking around their website. I ended up disabling my family plan's text messages. Got a bill a month later for 600+, I freaked out.. and called. The lady explained how it was binding to the contract when making online changes. Long story short she understood, reset my plan like nothing happened and asked me to watch my clicks
Then I moved to an area with less than strong 4G. Reception and data was spotty anywhere in my new home. I was really considering moving to a different company. I called and they sent me a free signal repeater. I've had better service ever since.
Where their service may be rocky they treat us well. In a society where it's all about product we forget that service is part of the product.
Sent from my SGH-T999
Verizon is terrible at CS until you get to the higher ups. I had a EnV Touch before my current X2 andvi went through 8 phones and they refused to offer me something else when 7 of them were software problem's. My X2 is another hyped up ****ty phone unless you run a rom. A mass Exodus happened on this phone starting with release of GNex. Most everyone filed a BBB complaint and after getting good customer support they let me upgrade early in April almost 11 months after phones release. I know now to go to the nice people at their HQ rather then at the store. Complete idiots work their at mine.
My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!
Abbens said:
My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!
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Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app
otariq said:
Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app
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No she told me on the phone that I would have to order it now for $279 then get the $50 back. I said no because there was no ETA on when they would get a new shipmint in
Related
that is all!
I just switched from AT&T to Sprint 3 months ago. They've done more for me than AT&T has ever done, and I'll just say this: It pays to be with the little guy. If you ever consider switching from Sprint, go to T-Mobile. AT&T and Verizon ridiculously overcharge and give you less because they claim they have better service. The smaller guys seem to be far more lenient in terms of bending the rules and on pricing. If you want similar quality pricing and service with better customer service, go to T-Mobile. DO NOT GO TO VERIZON. They're just as bad as Sprint, if not worse, since they have a larger customer base and give less of a damn about you.
I've heard people complain about Sprint's customer service before, and even I think it's not as good as it was back on AT&T. I mean to say that it didn't feel as professional when I was on the phone with representatives. Back when the Evo was sold out, I did have a woman who worked with me (over the phone) for a few days to get one. You're right though about the stores. Even at the corporate stores, I was lucky enough to have one near my house that got a few shipments of Evos every week even though they were sold out nationwide, but they wouldn't sell me one since I had a SERO account. This was a corporate store too. I called up Sprint and told them I would cancel if I didn't get once since I was still in my 30-day window and eventually they budged and let me trade my ****ty Samsung Intercept for one. I've had reps hang up on me in the middle of a call too before. But on the flipside, they did send me an Airave (microcell) for free with no monthly charges since the signal refuses to penetrate my home, so that's alright.
But here's a tip, when your contract is up, you can upgrade your account to a SERO account. This information is available online publicly:
Go to http://sprint.com/sero
Use [email protected]
Employee Code: 383
Give it a look. You get better pricing and more perks.
Oh shi- I thought you were a teenager the whole time
We are waiting to see of you got your Evo today.... LOL!
rockypr said:
We are waiting to see of you got your Evo today.... LOL!
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+1!!!
Sent from my PC36100 using XDA App
Didn't you hear the news? A 10 year old girl met him at 12am beat him up and took his evo and lollipop.
Crazymike
LOL!!!!!
Sent from my CDMA Hero using XDA App
Guess things aren't going too SMOOTHLY for him...
Sent from my HERO200 using XDA App
Well, he edited the post today and removed the video. They must've done something right OR someone from Sprint saw it and decided to help him.
Sprint Sucks!
Sprint only has 2g in Lake Charles La where I live which sucks, so Sprint sucks for me and if you look at any customer service comparison reviews of all wireless companies Sprint has been last for years and that's a fact not opinion
I didn't see anyone mention that they had received the dreaded letter documenting the changes to the Premier program on 4/1/11, so I took a picture of the one I just received.
I got mine today also, lucky for me I have been with Sprint for over 10 years so I have the gold status ... kinda a bummer for anybody that doesnt have 10 years or over the $$$ limit.
Yeah I got mine. Sort of sucks I loose the yearly upgrade now. I was with nextel since around 2002 but they don't seem to count that time. I switched to sprint shortly after they merged. Only at the 4 year mark now. Actually what year did they merge? It must have been before 2006?
Sent from my PC36100 using XDA App
Same here. I've been with Nextel for years and they say they won't count it.
Sent from my PC36100 using XDA App
mchlwvr614 said:
Yeah I got mine. Sort of sucks I loose the yearly upgrade now. I was with nextel since around 2002 but they don't seem to count that time. I switched to sprint shortly after they merged. Only at the 4 year mark now. Actually what year did they merge? It must have been before 2006?
Sent from my PC36100 using XDA App
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Same here.. With Nextel from like 2000 till the switch.. How can you check how long you've been with them?
Wait..what is this about? I am guessing its about the 10$ extra fee. Can you get out of contract because of this, then?
Well, at least we have the Echo.
Sent from my device.
So there is a benefit of having the unlimited everything plan as opposed to the everything data aside from landline calling. And to thing, I was going to switch plans.
Sent from my PC36100 using XDA App
I called sprint to see what my contract start date once I heard about the new Premier requirements. I knew I've been a customer for over ten years but they had my start date as May 2002. I questions them about it since I knew I've been a customer since early 2000. I ended up finding out that they changes my contract date when I applied a corporate discount back in May of 2002. For some reason in order to receive the discount they had to put me on the same billing cycle as my corporation which messed everything. I had the issue escalated and they were able to research and find my original contract in 2000. Wow something actually when my way! Anyway they have made comments on my file that will allow me to receive the Gold status because of my 10 year tenure. Very happy about this.
I feel bad for the people that had previous accounts with Nextel and are not eligible for the Gold status. I mean 10 years with one celluar carrier is a really long time. Especially when you consider that mainstream cellular phone use wasn't the norm much more than 10 years ago.
I'll have to make sure to follow up in April when the new policy becomes effective. Hopefully they'll stand by their word and give me the Gold Status that they promised me.
Woot, my 10 yrs is April 14th, just talked to confirmed with CS that I'll be golden...
Sorry for the pun...
ifly4vamerica said:
I got mine today also, lucky for me I have been with Sprint for over 10 years so I have the gold status ... kinda a bummer for anybody that doesnt have 10 years or over the $$$ limit.
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Click to collapse
Got the same letter, been a customer for over 10 years as well, and agreed on the bummer part.
So the primary doesn't get a yearly upgrade? I got nine years.
Sent From My HTC Evo 4G On The Now Network From Sprint Using Tapatalk Pro!
Only 7 year customer for me :'(
I think all those affected should be writing the BBB and state's attorney's office. This is very indicative of a bait and switch. Please don't say this is a perk and is subject to changes. It's a perk that's used to sell the service/company, then the co does a switch in terms so the customer no longer qualifies. You were baited, and then terms were switched. I think with some pressure, sprint will honor this for one more annual upgrade.
gpz1100 said:
I think all those affected should be writing the BBB and state's attorney's office. This is very indicative of a bait and switch. Please don't say this is a perk and is subject to changes. It's a perk that's used to sell the service/company, then the co does a switch in terms so the customer no longer qualifies. You were baited, and then terms were switched. I think with some pressure, sprint will honor this for one more annual upgrade.
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one of the sprint reps here said if you call into retentions u get it back for this one time.
i wanna know where the gold at.
i got the gold letter. i signed up for sero a few years ago. i'm still using the touch pro (lulz), and i'm only paying $28/month after tax.
you must not need to have 10 years of consecutive service, because i was with verizon for quite a while before coming back with sero.
thenags said:
Same here.. With Nextel from like 2000 till the switch.. How can you check how long you've been with them?
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I think I saw it when I logged into my account online. I am going to call and complain tonight. I will post my outcome.
Sent from my PC36100 using XDA App
April fools? (EOM)
I'm hoping this is one bad joke.
got the letter today. after reading through these forums and ways to end my sprint contract, one of the two listed that a change in plan terms by the company is one condition that will allow waiving of termination fees. do you guys think this would be a "change in contract" with sprint, or considered a "perk" as said above?
kjfrost091 said:
got the letter today. after reading through these forums and ways to end my sprint contract, one of the two listed that a change in plan terms by the company is one condition that will allow waiving of termination fees. do you guys think this would be a "change in contract" with sprint, or considered a "perk" as said above?
Click to expand...
Click to collapse
Yeah, that's one way, the other way is to force roam, then wait a few months for them to cancel you, hopefully with ETFs.
I'd actually like to jump sprint at this point...their 3g is suckass lately. Lucky to get 200 down anymore in Idaho; 4G is barely 1 down, when you have signal (we have clear locally, and it gets 5 down)...Sprint is horrible. I wanna go back to att or tmo. ;(
We switched to sprint because they were cheapest/had discounts/yearly perks, but the discounts dropped to 2 lines and now the yearly upgrades are gone, so there's no point to stay with sprint anymore.
ESPECIALLY since ATT just introduced ANY MOBILE UNLIMITED today!
Sounds like this may only last until April 16th. O well.
http://www.androidpolice.com/2011/03/25/sprint-announces-mail-in-rebates-coming-to-an-end-on-march-27/
A friend of mine bought his last Friday at Sprint, sans-rebate. He went in there and told the rep he'd just go to Best Buy. The rep waived the mail in and threw in a pouch.
When the phone first came out and supplies were limited they stuck to their guns... but now that the phone is everywhere, I think they're feeling the hurt a little from losing to BB/Radioshack.
Yeah, Sprint is testing out in-store instant rebates instead of mail in starting next week. I've heard it from a couple of Sprint store employees in different areas. There's no information yet on how long the "testing" will go or if it might become permanent. It's certainly a great idea on their part.
We signed up for Sprint around the beginning of February, I sent in my rebate forms about the beginning of March (because I changed from Epic to EVO, so I had to wait to send the forms with receipts in). On the 14th they sent me an email saying that they received it.
I checked the link today to check the status on it (https://www.sprintrebates.com/) and It says that it's been approved, in the final stages of processing, and that my check should be mailed to me within 30 days.
I would have gone to Best Buy had I known better, c'est la vie.
If anyone plans on upgrading until then, I guess its worth it.
sobis1dm said:
A friend of mine bought his last Friday at Sprint, sans-rebate. He went in there and told the rep he'd just go to Best Buy. The rep waived the mail in and threw in a pouch.
When the phone first came out and supplies were limited they stuck to their guns... but now that the phone is everywhere, I think they're feeling the hurt a little from losing to BB/Radioshack.
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Click to collapse
you realize sprints not losing anything on this, right? the customer is still signing up to pay a bill to them each month
datajosh said:
Yeah, Sprint is testing out in-store instant rebates instead of mail in starting next week. I've heard it from a couple of Sprint store employees in different areas. There's no information yet on how long the "testing" will go or if it might become permanent. It's certainly a great idea on their part.
Click to expand...
Click to collapse
this isnt a trial, it was already trialed in a few markets and now is going nationwide
It's just alot more convenient. I upgraded a few weeks ago and i have to wait for my rebate to come in the mail. In the mean time i have an extra $100.00 i have to pay on my bill, along with the new phone.
This was tested in austin texas and columbus ohio and we saw an average 30% growth in month over month sales. It will be here until the 16th of april and determined after that if it will be made permanent.
Sent from my PC36100 using Tapatalk
My understanding is that the margins on the devices are razor thin and the carriers really could care less who sells you the device retail. They make all their profits on the service. So I doubt losing retail device sales to Best Buy is their motive for this.
But then again I don't own a sprint store so I have no idea how accurate that is.
Either way it seems like Sprint is making some nice, aggressive moves to sign up new customers.
Sent from my PC36100 using XDA App
matt2053 said:
My understanding is that the margins on the devices are razor thin and the carriers really could care less who sells you the device retail. They make all their profits on the service. So I doubt losing retail device sales to Best Buy is their motive for this.
But then again I don't own a sprint store so I have no idea how accurate that is.
Either way it seems like Sprint is making some nice, aggressive moves to sign up new customers.
Sent from my PC36100 using XDA App
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Thats true. Not much markup on the phones retail prices. Not to mention we sell them on contact for almost nothing. Were just selling a subscription service
Sent from my PC36100 using Tapatalk
Did the rebate get us to buy he Treo? No.
Follow up to this post: http://forum.xda-developers.com/showpost.php?p=12393565&postcount=4
I got my rebate check yesterday. It was $200 exactly as was stated (my wife and I both got phones). Six weeks was about right, then.
The instant rebate has been extended to May 7th.
So today, I was getting everything straight so we could transfer our number to AT&T. The reason we are switching is bcause Sprint has NO service at my house. I had talked to several reps from Sprint, all of which said that the Early Termination Fee would be waived since we did not have coverage. Well, today I found out that even having been told the ETF would be waived, me and my mother would be required to send our phones into Sprint or we would be charged. WTF?! They are going to charge us if we don't send back phones that WE payed for? One of them over a year ago! I think this is BS. I will fight it as long as I can. What do I need to tell them? I wasn't told this the first times I was told the ETF would be waived.. so I may go on that. Way to go Sprint though, piss u off even as were leaving.
Sent from my SPH-D700 using xda premium
Part of the contract deal is they "absorb" the difference of retail vs. the 2 or 1 year contract phone price. They should technically offer you a proration of that difference for each phone based on the remaining contract time.
Sent from my SPH-D700 using Tapatalk
Just call & ***** for one week. Hears how I got out of cantract last march (becuz of bs gps on froyo & 2.1) I called & *****ed *****ed some more an other day. Then one day I woke up with a hang over in a bad ass mood. I called them & told them I had nothing to do that day & it was raining out. And proceeded to tell them that if they did NOT resolve my problem on this call I would continue to waste there time & call them all day therefore over hours of them paying customer service to listen to my *****ing insted of them helping other customers which would equal more than my early termination fee. Rofl & it works on there 3rd call. Now I did not leave sprint I only wanted off contract cuz the way I see it sprint had there dam name printed on a phone that said it had gps & it did not work & the only reason I was on contract was because they subsidized the price of the phones. A phone with a defective piece of **** gps until gingerbread and custom rom over a year later.
So you could find some thing you don't like about the phone (a software bug) and focus on that. Maybe the sound on the camera in gb there no mute?
If you know how to ***** then you WILL get your way.
Sent from the Drivers Seat of my Suby txting and Driving doing 100MPH+ in a school zone! Ha.
My phone cost over $600 to buy outright when I got it but I only paid $199 and signed a two year contract. So I'm sure someone feels that if I don't complete the contract they ought to get something back. Just sayin...
ETF is one thing to get out of, but part of the contract was that they would give you an expensive phone for cheap if you stay with them. You are leaving so they want their phone back. I say THEIR phone because the you are actually paying for the phone over the time of the contract's length.
Also, why did you wait so long to cancel when you had no coverage at your house? Didnt you check coverage BEFORE signing up with them? After all, it IS a lot of phone and you are getting into a legal contract.
Or... You could work them for a free Airave. Same thing here our house is a deadzone. The thing works great and I npw have full signal at home.
I'm also with sprint on this one. The entire point of the ETF is is to absorb the cost you caused them to incur when giving you the subsidy. Returning the phone seems like the right and reasonable thing to do if you they are going to waive the fee. Our phones are basically minicomputers now and are not cheap to us or the carriers.
OP, were you aware you had no service within the trial period? How about the airave?
Sent from my SPH-D700 using xda premium
Purchased my Epic on Ebay, best purchase I ever made for $200.
Sent from my SPH-D700 using XDA App
Alright sorry I just got back to service. Where we live, there is no high speed internet, so the Airave is out, we actually have one, but no internet. Second, we just moved. We have been wth sprint for 8 1/2 years. Where we moved to doesn't have service. And for the last poster, I bought my Epic off of Craigslist, part of what upsets me about hving to send it in.
Sent from my SPH-D700 using xda premium
nbunn said:
Alright sorry I just got back to service. Where we live, there is no high speed internet, so the Airave is out, we actually have one, but no internet. Second, we just moved. We have been wth sprint for 8 1/2 years. Where we moved to doesn't have service. And for the last poster, I bought my Epic off of Craigslist, part of what upsets me about hving to send it in.
Sent from my SPH-D700 using xda premium
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If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire. As for the Airave you will probably have to send it back unless you were crazy enough to pay them for it (got mine for free) find a sprint retail store or ups it (ground is 5-7bucks most anywhere in the states).
I didn't see all that much about what other phones you have, but the ones bought from sprint at a reduced cost are subject to the etf.. Now if its been bought from eBay/Craigslist/ect. ect. I can only suggest you tell them to die in a fire, if that don't work give the folks at the executive customer service dept. a call 703-433-4401 (Consumerist)
-Ice
thaiceman said:
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire. As for the Airave you will probably have to send it back unless you were crazy enough to pay them for it (got mine for free) find a sprint retail store or ups it (ground is 5-7bucks most anywhere in the states).
I didn't see all that much about what other phones you have, but the ones bought from sprint at a reduced cost are subject to the etf.. Now if its been bought from eBay/Craigslist/ect. ect. I can only suggest you tell them to die in a fire, if that don't work give the folks at the executive customer service dept. a call 703-433-4401 (Consumerist)
-Ice
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Click to collapse
Yeah ill send the Airave in, they are sending a return kit for it. The other Epic was bought less than 6 months ago with the upgrade so ill probably just send it in. At&t would give us $85 for it which would cover the cost of the Captivate Glide which is what she got, but oh well I guess.
Sent from my SPH-D700 using xda premium
nbunn said:
The other Epic was bought less than 6 months ago with the upgrade so ill probably just send it in.
Click to expand...
Click to collapse
I was gonna say you could always sell it and you might make a buck or two off it after the ETF, but then I remembered that they increased the ETF's not too long ago.
If you were lucky enough to get it before the increase you could pay the ETF and sell it on eBay/Craigslist or here on xda & still come out ahead .
-Ice
this whole debacle sounds like a mix up and either the op or sprint is very confused. sprint DOES NOT require you to send in the hard ware if they cancel the etf. who even told you this op? they cant even do anything with the phone besides use it for parts or refurb it. 1 or 2 hundred dollars is less than a drop in the bucket when your last earnings report said you were down 5 bil. (im looking at you sprint)
i think they just want you to send back the airave.
thaiceman said:
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire. As for the Airave you will probably have to send it back unless you were crazy enough to pay them for it (got mine for free) find a sprint retail store or ups it (ground is 5-7bucks most anywhere in the states).
I didn't see all that much about what other phones you have, but the ones bought from sprint at a reduced cost are subject to the etf.. Now if its been bought from eBay/Craigslist/ect. ect. I can only suggest you tell them to die in a fire, if that don't work give the folks at the executive customer service dept. a call 703-433-4401 (Consumerist)
-Ice
Click to expand...
Click to collapse
I love that line. Next time I pissed off I'm going to tell some one to go die in a fire. Makes me chuckle
Sent from my SPH-D700 using xda premium
AOD_Corwin said:
I love that line. Next time I pissed off I'm going to tell some one to go die in a fire. Makes me chuckle
Sent from my SPH-D700 using xda premium
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Me too. Awesome
thaiceman said:
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire.
Click to expand...
Click to collapse
YES! +1 on this. I love that line!
I've been a loyal Tmobile customer for over 10 years, even before they became Tmobile. However, after the terrible customer service experience I've been having with them the past few days over trying to purchasing a GS2 I have decided to brake my contact and move to a different carrier.
They have been giving me the run around and wrong information. I've had enough of their bs!
This is what they have been telling me each time I have called to purchase one. Keep in mind I haven't purchased a Tmobile phone in over 5 years.
(paraphrasing here)
Call #1 They said yes I "qualify for a full upgrade discount" and they have the white GS2 "in stock".
Call #2 , 4 days later, It's my paydays and ready to purchase..."no sorry we don't have any in stock". I said ok nevermind. I'm now thinking I 'll just buy an iphone 4 from craigslist and jailbrake/unlock it. She then puts me on hold. Different rep answers and says "yes we do have some in stock". I order one and again specifically (because I thought they were just trying to keep me happy) say "I want a white samsung galaxy s2". The guys says "no problem, I have that noted."
Call #3, 4 days later they ship me a black GS2. I called and told them the mistake. The rep said I was given the wrong information and that the white GS2 is on "back order". She was very apologetic and said they would ship out a white one asap. I said fine, i'll ship it back and wait out for the white one since I have already been charged $340 for the white one.
Call #4, 5 days later I called to confirm if they received the phone back. They said yes and when I asked when the white would be shipped she said I "don't qualify for a discounted white gs2" and that I could only purchase the black one for the $340 I was charged. I of course was furious because I had been told that I do since I haven't even purchased a phone from them in years. On top of that I haven't found a different price for a white GS2 either from Tmobile.
That was it for me. I asked for a refund and as soon as I get credited back I'm cancelling my service with Tmobile.
I'm moving on to AT&T and getting that sexy Samsung Note!
Awesome story
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Really sucks you went through that man.. I feel your pain..
Just really hope you don't go with an Iphone.. Don't get me wrong, its a decent phone, but a decent phone for a 3-4 year old platform..
There is absolutely no competition anymore, the tiny screens, the none existent 4g, the lack of freedom, the list just goes on.
Good luck with whatever you choose.. If you're really leaving I saw go to Verizon and get the Nexus!
fastfed said:
Really sucks you went through that man.. I feel your pain..
Just really hope you don't go with an Iphone.. Don't get me wrong, its a decent phone, but a decent phone for a 3-4 year old platform..
There is absolutely no competition anymore, the tiny screens, the none existent 4g, the lack of freedom, the list just goes on.
Good luck with whatever you choose.. If you're really leaving I saw go to Verizon and get the Nexus!
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I've been an avid fan of the jailbraking community. It's nice what you can do with a jailbroken iphone. However, since I'm with Tmobile I don't ever get a chance to browse 3g/4g speeds. That's probably the main reason why I'm moving away from the iphone and into android/rooting community.
I was leaning on getting the GS2 but today I went to the AT&T store and was blown away by the Samsung Note. I'm getting one Wednesday.
yup. my wife ordered me one as a surprise/gift and they sent an amaze. two months later i finally got my sgs2, $400 on a 2 year contract... if my wife wasn't making me stay with tmob, i would pay the etf and get a galaxy nexus tomorrow.
Damn y are you guys paying so much with a contact? I was only 14 months into my contract when I called the loyalty department, told em att made me an offer I couldn't refuse which included paying my termination fees and asked what they were willing to do to keep me. I ended up with bogo free gs2's for $249+ tax waived the upgrade fees, shipping cost (express shipped), and activation costs.
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It looks like everyone is facing hardships with Tmobile. I was yelled at by a manager at a retail location and am in the process of writing a letter to corporate, I'll let you guys know how that goes.
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there customer service may not be perfect but when calling in if the reg cs agent says thru can't do anything or basically tells you no...tell em you want to speak with loyalty department. I have yet to get off the phone without getting my way. Also when speaking with em don't ask for something, you tell em this is what is going to happen, they say O we can't do that simply ask, well fine what's my termination costs? That will get ball rolling.
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If you qualified for an upgrade you could get the phone through Amazon or Best Buy. Guess is too late for that.
Sent from my SGH-T989
loyalty/retention department is your best friend
when you call 611 or whatever to call tmobile and the automated system says "what can i help you with today.. you can say etc etc"
SAY: CANCEL or RETENTION
they will transfer you to that department right away. I always talk to the reps there, because they're basically the reps who has been with the company longer and has more power over everything. They are basically supervisors (not really but could be?) to the regular reps, that means their own supervisors even have more power lol.
But anyways, any problems you guys have.. talk to these guys first because they have more access to "the system" than the regular reps, such as discounts and ****.
like bobby said he got a bogo free for $249 free everything.. this is their regular deal.. in fact it's not a deal at all. usually when you're almost 1.5 years into your contract, you're allowed early upgrade.
why is it not a deal? because... the standard upgrade price ranges from free-250 (depends if there are any promotions) so they could've just beautify and you're actually paying the regular upgrade price of $125 per phone (look into it, a lot of people either get the phone free or around $125 when upgrading). Or the phone is $249 and they credit you the $250 "credit" you get when you sign a extension to your contract and that goes into buying your phone.
Anyways! retention! thats who you have to call, I usually jump in and ask the rep whats the best they can do for me. If they say anything lower than $250 credit. that's BS. I have seen people get free phone + $250 credit. you can tell the rep that's what another rep has offered just "30 mins ago" they will try to match it, if not, hang up and call again, talk to another rep.
You know what I ended up getting $250 credit + $10 off every month of my contract. IT is usually one or the other because $10x24 = $240. And yes I have access to $10 2gb plans and $20 5 gb plans as well.
sorry for the ramble but hope this helps people save money on dealing with tmobile reps
iwasblown said:
It looks like everyone is facing hardships with Tmobile. I was yelled at by a manager at a retail location and am in the process of writing a letter to corporate, I'll let you guys know how that goes.
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I'm sorry but, lmao
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13 months into my contract I called and upgraded 2 lines, both got SGS2 for $279 with a $50 mail in rebate. Of course when you deal with t-mobile it's a flip of a coin on getting someone who actually wants to help you. I have hung up and called back several times until I get someone who is helpful and speaks English that i can understand.
As an employee I'm hella disappointed so many people are abusing the retention department in this fashion. And to the op, why didn't u just upgrade in store??? 340 is way more than it is in store so u didn't get a deal...
Sent from my Samsung Galaxy S II... On Juggernaut 5.0
This is way i just do pre-paid and buy all of my phones ....
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funeralthirst said:
yup. my wife ordered me one as a surprise/gift and they sent an amaze. two months later i finally got my sgs2, $400 on a 2 year contract... if my wife wasn't making me stay with tmob, i would pay the etf and get a galaxy nexus tomorrow.
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oh, and all of this was through the loyalty dept and i had been off contract for 4+ years.
TheD_R_E said:
As an employee I'm hella disappointed so many people are abusing the retention department in this fashion.
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Ive been with tmobile before it was ever tmobile and my bill is $325+ tax every month which I don't call abusing anything.
Enough said, Bye.
XPerties said:
Ive been with tmobile before it was ever tmobile and my bill is $325+ tax every month which I don't call abusing anything.
Enough said, Bye.
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Proof now.
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TheD_R_E said:
As an employee I'm hella disappointed so many people are abusing the retention department in this fashion. And to the op, why didn't u just upgrade in store??? 340 is way more than it is in store so u didn't get a deal...
Sent from my Samsung Galaxy S II... On Juggernaut 5.0
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They will bend you over any chance they get, so for anyone to stick it to them for a change its well deserved.
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My two cents......... I've also been with t mobile for over 12 years. Went thru the same thing as the op, with one exception i was just trying to get a sgs2. Didn't care what color it was. i was told i had to order one and that it wouldn't come till April (this was at the beginning of march) at a price of 340 dollars .
long story short, got mad, cancelled my order with t mobile and told them i was talking my business elsewhere. they told me no one in my market had this phone, and going thru them would be the fastest way to put this phone in my hands----WRONG. an hour later and only 160 dollars spent i had the phone. TARGET had 10 in stock at half the price.
bobby3306 said:
They will bend you over any chance they get, so for anyone to stick it to them for a change its well deserved.
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In addition, the reason why i think op didmt buy the phone in the store is because he wanted the white one
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