Related
well after only about 6 months i have had it with Sprint.
I live in Cedar Rapids, Ia and the service here is to the point of almost not even having data.
by that i mean i have been consistantly getting 50-100kbps. day or not.
occassionaly between 6am and 9am i can get 700-1100kbps but this is not a daily routine.
I have been speaking to and met with the Regional Sprint Manager who was a very nice, polite and well spoken woman to work with.
She, unfortunately for sprint, has let loose on some key things such as her getting calls from their business customers that the network is toast and data is gone. and that for years its been known that Sprint in Cedar Rapids has been horrible. although the latter comment was not a blatant statement but more under the table & nonchalant.
we swapped phones and nothing changed, as she admitted probably would happen.
but i am working with her to get out of my contract with no fee's because i am not, and never have gotten actual 3G service. I was blatantly mislead and lied to on several occassions about the service in CR and even told by a store employee "oh yeah, we are going to get 4G by christmas". when the fact of the matter is because of my contacts in the wireless world, Iowa isnt even on the roadmap for 4G in any of the future plans my contacts have seen although they admit it is no doubt coming.
but even if they say i have to pay the early term. fees i dont care i am done with sprint and i will pay my fees in my own due time.
funny thing is.... the minute you leave cedar rapids, ia and start travelling down the highway your data speeds go thru the friggin roof..... but.. i dont live out on the highway in the middle of nowhere, i live in town, where service is not even service.. its 1xRTT at BEST.
I have int he past even been going 75mph down the highway, been tethered to my EVO with my iPad, and been streaming Netflix to my ipad thru my EVO... but the minute you hit Cedar Rapids,,, the network is history. and has been like that for a long time, i doubt sprint will ever fix it, it will take alot... a l o t of T1's to fix their oversold network.
yesterday i went to US Cellular and got hooked up with a Samsung Mesmerize.
Its no EVO but its a nice phone none the less. but the service, even though maxes out at about 1200kbps, is lightyears better than Sprint Service ever will be.
i thought about getting the HTC Desire but its too small. i dont like small screens, but its a Sense phone and as such is a nice phone and has the email and browser i like.
The mesmerize is not, and uses the stock android browser and email which i friggin hate. but... it is what it is.....
good bye sprint, good bye evo.....
look for a couple of evo's in the for sale section of XDA
So, for the first 30 days where you had time to test out the service, were you never home to test out the service? That is why they give you thirty days. If I had crappy service for the first week, I would be at the Sprint store returning the phone.
tgruendler said:
So, for the first 30 days where you had time to test out the service, were you never home to test out the service? That is why they give you thirty days. If I had crappy service for the first week, I would be at the Sprint store returning the phone.
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oh believe me i would have but, i was assured repeatedly that this was not normal Sprint when i reported issues. it wasnt AS bad back in June/July even though it was still far far less than minimal 3G speeds. I was told repeatedly atleast twice a month that trouble tickets were made and the field guys were looking into the issues.
But, obviously they have done nothing, absolutely nothing because not only has it not been fixed it is now worse than it ever has been.
so 30 days what ever... when sprint tells customers its getting looked into and yet absolutely nothing happens, well, what do you expect.
i am going to get fed up and leave, but i wont leave and pay ANY fees, they lied to me to get me to sign up, they lied to me to stay, and i refuse to allow anyone or any company to do that to me.
tgruendler said:
So, for the first 30 days where you had time to test out the service, were you never home to test out the service? That is why they give you thirty days. If I had crappy service for the first week, I would be at the Sprint store returning the phone.
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yeah thirty days would of been more than enough time to figure this out, after that I would understand why Sprint wouldnt let you out of your ETF, especially after sticking through it for 6 months. And some reps arent really lying as much as speaking out of ignorance, 4g is being rolled out every month in different cities, but not on any schedule that I know of. But like you said it was always bad service by you so you didnt just wake up one day and your had nothing to work with. Sprint isnt much to blame for not covering the whole nation with service, all providers have bad spots, Im sorry that you live in one of Sprints. I hope you US Cellular works out better for you.
So I guess we shouldn't go with Sprint if we live in uninhabited backwaters then?
umm bye ?
sounds like some attention whoring going on here
Verizon have service there? Reason is if they do then you can just use roam control to stay on verizons towers in cedar rapids.
Sent from my PC36100 using Tapatalk
I would check VZ
I switched to Sprint from ATT (Iphone) and so far love it.
No dropped calls, better signal and more crisp voice.
Rooted EVO is as much fun as JB Iphone.
I have a 6 bedroom house and signal dies whenever I go inside very far. I use the Airave and I get full bars now everywhere in the house.
You should of just used a Verizon PRL, it would of probably increased your data speeds aslong as verizon had good coverage there. Worse case scenerio would of been Sprint canceling your contract without a ETF for excesive roaming...
sultan.of.swing said:
Verizon have service there? Reason is if they do then you can just use roam control to stay on verizons towers in cedar rapids.
Sent from my PC36100 using Tapatalk
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RoamControl doesnt do anything for DATA roaming. You need to manually load a different PRL with ##775#
Just a recommendation, if your not getting good service I would talk to someone in retention. I did this due to my phone dropping calls constantly inside my house. Anyways when all was said and done, I got a FREE Airave plus service for the Airave for free they just wave it every month. Just something to consider trying before you pay that termination fee, companies are very unlikely to let you go free.
CheesyNutz said:
umm bye ?
sounds like some attention whoring going on here
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LOL.. *sorry* "attention whoring"? Is that what it's called?
I've been disappointed with Sprint and my Evo many times for a variety of different reasons and I don't think I even told my wife--even after she stopped me from slamming my Blackberry 8330 up against the wall. Life's not perfect, that's what makes it cool--creating solutions. Good luck with other carriers.
> Stay in **** hole, for crap service, ditch evo or...
> Move out of **** hole keep EVO, scratch lottery ticket, win millions of dollars.
> Use money and buy your own sprint towers in **** hole
> Profit???
thlinx said:
> Stay in **** hole, for crap service, ditch evo or...
> Move out of **** hole keep EVO, scratch lottery ticket, win millions of dollars.
> Use money and buy your own sprint towers in **** hole
> Profit???
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Click to collapse
swap step 3 and 4 around, step 3 should always be profit
Personally i would suggest moving, just a thought, may make you happier with life in general...
Roam control!
dabezt1 said:
You should of just used a Verizon PRL, it would of probably increased your data speeds aslong as verizon had good coverage there. Worse case scenerio would of been Sprint canceling your contract without a ETF for excesive roaming...
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Any idea how much roaming Sprint would consider, "excessive?" One of the phones on my account roams just about all of the time (He is stationed at an AFB in South Dakota, basically the middle of nowhere) and I'm curious if any one knows how much roaming would cause Sprint to end the contract...
rooster94 said:
Any idea how much roaming Sprint would consider, "excessive?" One of the phones on my account roams just about all of the time (He is stationed at an AFB in South Dakota, basically the middle of nowhere) and I'm curious if any one knows how much roaming would cause Sprint to end the contract...
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There is a certain percentage I think but I was stationed at Vandenburg AFB in California and I roamed there for almost two years straight and received no warning. Still with Sprint today.
Sent from my HTC EVO 4g
psssst....
YOU LIVE IN CEDAR RAPIDS!
Guys,
FCC is looking for the opinions from general people like us on the T-mobile-ATT deal. Checkout the links for more info :
http://www.tmonews.com/2011/04/make-your-voice-heard-tell-the-fcc-how-you-feel/
http://phandroid.com/2011/04/30/fcc-wants-your-input-on-the-t-mobile-buyout/
This is a great opportunity to fight the greedy At&t and stop the GSM monopoly in USA
Thanks for the heads up! Done.
I think its a bunch of bs. Its just them making us think we have a voice in this whole ordeal; in the end
this is big business and it all boils down to dollars. Just a masquerade.
Sent from my "TriggerHappy" Vibrant!
Awh I posted about this before you did lol I guess my title was bad
Sent from my SGH-T959 using XDA App
duboi97 said:
Awh I posted about this before you did lol I guess my title was bad
Sent from my SGH-T959 using XDA App
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I think I posted 56 mins before you did
Let's hope this deal fails
I honestly dont care. I moved to tmobile to get away from the lies, trickery, and robbery. Turns out they are a company just like att with worse service.
I was made many promises before my contract, not one of them were true. Now I'm locked in my contract and they won't even try to make anything right even though all the proof given. They just say, "sorry there is nothing we can do for you, and we are not obligated to fulfill the promises the representatives gave you. We are truly sorry you were lied to."
I've heard that line 8 times from managers! I've given up, I'm finishing up my contract or canceling when the money becomes available and moving to verizon. At least ill have the services I pay for.
So far I've noticed that most companies dont care about right or wrong, only who gets the benefits. Sooner this is learned, the less hard life will be.
Sent from my SGH-T959V using XDA Premium App
Darksurf said:
I honestly dont care. I moved to tmobile to get away from the lies, trickery, and robbery. Turns out they are a company just like att with worse service.
I was made many promises before my contract, not one of them were true. Now I'm locked in my contract and they won't even try to make anything right even though all the proof given. They just say, "sorry there is nothing we can do for you, and we are not obligated to fulfill the promises the representatives gave you. We are truly sorry you were lied to."
I've heard that line 8 times from managers! I've given up, I'm finishing up my contract or canceling when the money becomes available and moving to verizon. At least ill have the services I pay for.
So far I've noticed that most companies dont care about right or wrong, only who gets the benefits. Sooner this is learned, the less hard life will be.
Sent from my SGH-T959V using XDA Premium App
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Made me stop reading right there.
sahil04 said:
Made me stop reading right there.
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AT&T may have bad customer service, but their coverage sure wrecks T-Mobile's.
I borrowed my friend's SIM a few weeks ago when I was going on a trip to Washington DC (from Dallas), and I wanted to have 3G where we went.
My mom's Vibrant, was constantly losing 3G signal.
My Vibrant, running on the 1900 band on AT&T, lost 3G signal ONCE for about 15 seconds, then came back.
Only thing with AT&T is, that their plans are expensive
(funny story, I went to a AT&T store to see how much a plan would be with them, and apparently, their texting plan offers unlimited Mobile to Mobile (who uses land lines except doctors, and offices?), and for 700 minutes, unlimited texting (with basically unlimited minutes), and 2GB data (never go over 1GB anyways, and I save $5!), I would pay $150 for 2 lines. That is $110 off what I pay now with T-Mo, and that's a DAMN good save)
and their customer service is bad.
They aren't that bad, and I am switching to AT&T because of that story.
So today, I was getting everything straight so we could transfer our number to AT&T. The reason we are switching is bcause Sprint has NO service at my house. I had talked to several reps from Sprint, all of which said that the Early Termination Fee would be waived since we did not have coverage. Well, today I found out that even having been told the ETF would be waived, me and my mother would be required to send our phones into Sprint or we would be charged. WTF?! They are going to charge us if we don't send back phones that WE payed for? One of them over a year ago! I think this is BS. I will fight it as long as I can. What do I need to tell them? I wasn't told this the first times I was told the ETF would be waived.. so I may go on that. Way to go Sprint though, piss u off even as were leaving.
Sent from my SPH-D700 using xda premium
Part of the contract deal is they "absorb" the difference of retail vs. the 2 or 1 year contract phone price. They should technically offer you a proration of that difference for each phone based on the remaining contract time.
Sent from my SPH-D700 using Tapatalk
Just call & ***** for one week. Hears how I got out of cantract last march (becuz of bs gps on froyo & 2.1) I called & *****ed *****ed some more an other day. Then one day I woke up with a hang over in a bad ass mood. I called them & told them I had nothing to do that day & it was raining out. And proceeded to tell them that if they did NOT resolve my problem on this call I would continue to waste there time & call them all day therefore over hours of them paying customer service to listen to my *****ing insted of them helping other customers which would equal more than my early termination fee. Rofl & it works on there 3rd call. Now I did not leave sprint I only wanted off contract cuz the way I see it sprint had there dam name printed on a phone that said it had gps & it did not work & the only reason I was on contract was because they subsidized the price of the phones. A phone with a defective piece of **** gps until gingerbread and custom rom over a year later.
So you could find some thing you don't like about the phone (a software bug) and focus on that. Maybe the sound on the camera in gb there no mute?
If you know how to ***** then you WILL get your way.
Sent from the Drivers Seat of my Suby txting and Driving doing 100MPH+ in a school zone! Ha.
My phone cost over $600 to buy outright when I got it but I only paid $199 and signed a two year contract. So I'm sure someone feels that if I don't complete the contract they ought to get something back. Just sayin...
ETF is one thing to get out of, but part of the contract was that they would give you an expensive phone for cheap if you stay with them. You are leaving so they want their phone back. I say THEIR phone because the you are actually paying for the phone over the time of the contract's length.
Also, why did you wait so long to cancel when you had no coverage at your house? Didnt you check coverage BEFORE signing up with them? After all, it IS a lot of phone and you are getting into a legal contract.
Or... You could work them for a free Airave. Same thing here our house is a deadzone. The thing works great and I npw have full signal at home.
I'm also with sprint on this one. The entire point of the ETF is is to absorb the cost you caused them to incur when giving you the subsidy. Returning the phone seems like the right and reasonable thing to do if you they are going to waive the fee. Our phones are basically minicomputers now and are not cheap to us or the carriers.
OP, were you aware you had no service within the trial period? How about the airave?
Sent from my SPH-D700 using xda premium
Purchased my Epic on Ebay, best purchase I ever made for $200.
Sent from my SPH-D700 using XDA App
Alright sorry I just got back to service. Where we live, there is no high speed internet, so the Airave is out, we actually have one, but no internet. Second, we just moved. We have been wth sprint for 8 1/2 years. Where we moved to doesn't have service. And for the last poster, I bought my Epic off of Craigslist, part of what upsets me about hving to send it in.
Sent from my SPH-D700 using xda premium
nbunn said:
Alright sorry I just got back to service. Where we live, there is no high speed internet, so the Airave is out, we actually have one, but no internet. Second, we just moved. We have been wth sprint for 8 1/2 years. Where we moved to doesn't have service. And for the last poster, I bought my Epic off of Craigslist, part of what upsets me about hving to send it in.
Sent from my SPH-D700 using xda premium
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If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire. As for the Airave you will probably have to send it back unless you were crazy enough to pay them for it (got mine for free) find a sprint retail store or ups it (ground is 5-7bucks most anywhere in the states).
I didn't see all that much about what other phones you have, but the ones bought from sprint at a reduced cost are subject to the etf.. Now if its been bought from eBay/Craigslist/ect. ect. I can only suggest you tell them to die in a fire, if that don't work give the folks at the executive customer service dept. a call 703-433-4401 (Consumerist)
-Ice
thaiceman said:
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire. As for the Airave you will probably have to send it back unless you were crazy enough to pay them for it (got mine for free) find a sprint retail store or ups it (ground is 5-7bucks most anywhere in the states).
I didn't see all that much about what other phones you have, but the ones bought from sprint at a reduced cost are subject to the etf.. Now if its been bought from eBay/Craigslist/ect. ect. I can only suggest you tell them to die in a fire, if that don't work give the folks at the executive customer service dept. a call 703-433-4401 (Consumerist)
-Ice
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Yeah ill send the Airave in, they are sending a return kit for it. The other Epic was bought less than 6 months ago with the upgrade so ill probably just send it in. At&t would give us $85 for it which would cover the cost of the Captivate Glide which is what she got, but oh well I guess.
Sent from my SPH-D700 using xda premium
nbunn said:
The other Epic was bought less than 6 months ago with the upgrade so ill probably just send it in.
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I was gonna say you could always sell it and you might make a buck or two off it after the ETF, but then I remembered that they increased the ETF's not too long ago.
If you were lucky enough to get it before the increase you could pay the ETF and sell it on eBay/Craigslist or here on xda & still come out ahead .
-Ice
this whole debacle sounds like a mix up and either the op or sprint is very confused. sprint DOES NOT require you to send in the hard ware if they cancel the etf. who even told you this op? they cant even do anything with the phone besides use it for parts or refurb it. 1 or 2 hundred dollars is less than a drop in the bucket when your last earnings report said you were down 5 bil. (im looking at you sprint)
i think they just want you to send back the airave.
thaiceman said:
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire. As for the Airave you will probably have to send it back unless you were crazy enough to pay them for it (got mine for free) find a sprint retail store or ups it (ground is 5-7bucks most anywhere in the states).
I didn't see all that much about what other phones you have, but the ones bought from sprint at a reduced cost are subject to the etf.. Now if its been bought from eBay/Craigslist/ect. ect. I can only suggest you tell them to die in a fire, if that don't work give the folks at the executive customer service dept. a call 703-433-4401 (Consumerist)
-Ice
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I love that line. Next time I pissed off I'm going to tell some one to go die in a fire. Makes me chuckle
Sent from my SPH-D700 using xda premium
AOD_Corwin said:
I love that line. Next time I pissed off I'm going to tell some one to go die in a fire. Makes me chuckle
Sent from my SPH-D700 using xda premium
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Me too. Awesome
thaiceman said:
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire.
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YES! +1 on this. I love that line!
I've been a loyal Tmobile customer for over 10 years, even before they became Tmobile. However, after the terrible customer service experience I've been having with them the past few days over trying to purchasing a GS2 I have decided to brake my contact and move to a different carrier.
They have been giving me the run around and wrong information. I've had enough of their bs!
This is what they have been telling me each time I have called to purchase one. Keep in mind I haven't purchased a Tmobile phone in over 5 years.
(paraphrasing here)
Call #1 They said yes I "qualify for a full upgrade discount" and they have the white GS2 "in stock".
Call #2 , 4 days later, It's my paydays and ready to purchase..."no sorry we don't have any in stock". I said ok nevermind. I'm now thinking I 'll just buy an iphone 4 from craigslist and jailbrake/unlock it. She then puts me on hold. Different rep answers and says "yes we do have some in stock". I order one and again specifically (because I thought they were just trying to keep me happy) say "I want a white samsung galaxy s2". The guys says "no problem, I have that noted."
Call #3, 4 days later they ship me a black GS2. I called and told them the mistake. The rep said I was given the wrong information and that the white GS2 is on "back order". She was very apologetic and said they would ship out a white one asap. I said fine, i'll ship it back and wait out for the white one since I have already been charged $340 for the white one.
Call #4, 5 days later I called to confirm if they received the phone back. They said yes and when I asked when the white would be shipped she said I "don't qualify for a discounted white gs2" and that I could only purchase the black one for the $340 I was charged. I of course was furious because I had been told that I do since I haven't even purchased a phone from them in years. On top of that I haven't found a different price for a white GS2 either from Tmobile.
That was it for me. I asked for a refund and as soon as I get credited back I'm cancelling my service with Tmobile.
I'm moving on to AT&T and getting that sexy Samsung Note!
Awesome story
Sent from my SGH-T989 using XDA
Really sucks you went through that man.. I feel your pain..
Just really hope you don't go with an Iphone.. Don't get me wrong, its a decent phone, but a decent phone for a 3-4 year old platform..
There is absolutely no competition anymore, the tiny screens, the none existent 4g, the lack of freedom, the list just goes on.
Good luck with whatever you choose.. If you're really leaving I saw go to Verizon and get the Nexus!
fastfed said:
Really sucks you went through that man.. I feel your pain..
Just really hope you don't go with an Iphone.. Don't get me wrong, its a decent phone, but a decent phone for a 3-4 year old platform..
There is absolutely no competition anymore, the tiny screens, the none existent 4g, the lack of freedom, the list just goes on.
Good luck with whatever you choose.. If you're really leaving I saw go to Verizon and get the Nexus!
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I've been an avid fan of the jailbraking community. It's nice what you can do with a jailbroken iphone. However, since I'm with Tmobile I don't ever get a chance to browse 3g/4g speeds. That's probably the main reason why I'm moving away from the iphone and into android/rooting community.
I was leaning on getting the GS2 but today I went to the AT&T store and was blown away by the Samsung Note. I'm getting one Wednesday.
yup. my wife ordered me one as a surprise/gift and they sent an amaze. two months later i finally got my sgs2, $400 on a 2 year contract... if my wife wasn't making me stay with tmob, i would pay the etf and get a galaxy nexus tomorrow.
Damn y are you guys paying so much with a contact? I was only 14 months into my contract when I called the loyalty department, told em att made me an offer I couldn't refuse which included paying my termination fees and asked what they were willing to do to keep me. I ended up with bogo free gs2's for $249+ tax waived the upgrade fees, shipping cost (express shipped), and activation costs.
Sent from my SGH-T989 using XDA
It looks like everyone is facing hardships with Tmobile. I was yelled at by a manager at a retail location and am in the process of writing a letter to corporate, I'll let you guys know how that goes.
Sent from my SGH-T989 using xda premium
there customer service may not be perfect but when calling in if the reg cs agent says thru can't do anything or basically tells you no...tell em you want to speak with loyalty department. I have yet to get off the phone without getting my way. Also when speaking with em don't ask for something, you tell em this is what is going to happen, they say O we can't do that simply ask, well fine what's my termination costs? That will get ball rolling.
Sent from my SGH-T989 using XDA
If you qualified for an upgrade you could get the phone through Amazon or Best Buy. Guess is too late for that.
Sent from my SGH-T989
loyalty/retention department is your best friend
when you call 611 or whatever to call tmobile and the automated system says "what can i help you with today.. you can say etc etc"
SAY: CANCEL or RETENTION
they will transfer you to that department right away. I always talk to the reps there, because they're basically the reps who has been with the company longer and has more power over everything. They are basically supervisors (not really but could be?) to the regular reps, that means their own supervisors even have more power lol.
But anyways, any problems you guys have.. talk to these guys first because they have more access to "the system" than the regular reps, such as discounts and ****.
like bobby said he got a bogo free for $249 free everything.. this is their regular deal.. in fact it's not a deal at all. usually when you're almost 1.5 years into your contract, you're allowed early upgrade.
why is it not a deal? because... the standard upgrade price ranges from free-250 (depends if there are any promotions) so they could've just beautify and you're actually paying the regular upgrade price of $125 per phone (look into it, a lot of people either get the phone free or around $125 when upgrading). Or the phone is $249 and they credit you the $250 "credit" you get when you sign a extension to your contract and that goes into buying your phone.
Anyways! retention! thats who you have to call, I usually jump in and ask the rep whats the best they can do for me. If they say anything lower than $250 credit. that's BS. I have seen people get free phone + $250 credit. you can tell the rep that's what another rep has offered just "30 mins ago" they will try to match it, if not, hang up and call again, talk to another rep.
You know what I ended up getting $250 credit + $10 off every month of my contract. IT is usually one or the other because $10x24 = $240. And yes I have access to $10 2gb plans and $20 5 gb plans as well.
sorry for the ramble but hope this helps people save money on dealing with tmobile reps
iwasblown said:
It looks like everyone is facing hardships with Tmobile. I was yelled at by a manager at a retail location and am in the process of writing a letter to corporate, I'll let you guys know how that goes.
Sent from my SGH-T989 using xda premium
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I'm sorry but, lmao
Sent from my SGH-T989 using xda premium
13 months into my contract I called and upgraded 2 lines, both got SGS2 for $279 with a $50 mail in rebate. Of course when you deal with t-mobile it's a flip of a coin on getting someone who actually wants to help you. I have hung up and called back several times until I get someone who is helpful and speaks English that i can understand.
As an employee I'm hella disappointed so many people are abusing the retention department in this fashion. And to the op, why didn't u just upgrade in store??? 340 is way more than it is in store so u didn't get a deal...
Sent from my Samsung Galaxy S II... On Juggernaut 5.0
This is way i just do pre-paid and buy all of my phones ....
Sent from my SGH-T989 using xda premium
funeralthirst said:
yup. my wife ordered me one as a surprise/gift and they sent an amaze. two months later i finally got my sgs2, $400 on a 2 year contract... if my wife wasn't making me stay with tmob, i would pay the etf and get a galaxy nexus tomorrow.
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oh, and all of this was through the loyalty dept and i had been off contract for 4+ years.
TheD_R_E said:
As an employee I'm hella disappointed so many people are abusing the retention department in this fashion.
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Ive been with tmobile before it was ever tmobile and my bill is $325+ tax every month which I don't call abusing anything.
Enough said, Bye.
XPerties said:
Ive been with tmobile before it was ever tmobile and my bill is $325+ tax every month which I don't call abusing anything.
Enough said, Bye.
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Proof now.
Sent from my SGH-T989 using xda premium
TheD_R_E said:
As an employee I'm hella disappointed so many people are abusing the retention department in this fashion. And to the op, why didn't u just upgrade in store??? 340 is way more than it is in store so u didn't get a deal...
Sent from my Samsung Galaxy S II... On Juggernaut 5.0
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They will bend you over any chance they get, so for anyone to stick it to them for a change its well deserved.
Sent from my SGH-T989 using XDA
My two cents......... I've also been with t mobile for over 12 years. Went thru the same thing as the op, with one exception i was just trying to get a sgs2. Didn't care what color it was. i was told i had to order one and that it wouldn't come till April (this was at the beginning of march) at a price of 340 dollars .
long story short, got mad, cancelled my order with t mobile and told them i was talking my business elsewhere. they told me no one in my market had this phone, and going thru them would be the fastest way to put this phone in my hands----WRONG. an hour later and only 160 dollars spent i had the phone. TARGET had 10 in stock at half the price.
bobby3306 said:
They will bend you over any chance they get, so for anyone to stick it to them for a change its well deserved.
Sent from my SGH-T989 using XDA
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In addition, the reason why i think op didmt buy the phone in the store is because he wanted the white one
Sent from my SGH-T989 using Tapatalk
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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What did you say about the bill?
Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.
How the hell did you do that? Lol
Sent from my cm_tenderloin using Tapatalk 2
T-Mobile is is usually pretty good with that stuff. Most of the time the cs is tops.
I had a simalar experience. Had to fight verizon for them to cancel my line. Tmobile has been great!
Sent from my SGH-T999 using Tapatalk 2
jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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Thats noting. I got ATT to drop my bill from $209 to $114. Threaten them to cancel and they will cave in
Ill have 3 lines at 35 each for activation. Verizon only charges 35 on primary maybe I'll use that as an argument
Sent from my MB855 using xda premium
Sango2 said:
Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.
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You have to have the phone on the account for so many days or prove that you paid outright for it. Then they can go through once you meet all the requirements.
Yes, T-Mo Customer Service is outstanding. You don't need to threaten to leave them for them to take action. Sure there are probably a few bad ones scattered around here and there but you can't blame them for that. After all, we're only human.
My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?
jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
Sent from my DROIDX
Sniper_5 said:
I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
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It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.
djsaad1 said:
My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?
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Yes but I was only a few weeks early. 4 months is a long time for a full upgrade so you really can't blame them for that. They will give him an early upgrade but that's about it for now.
Voltage Spike said:
It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.
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I wish the VZW was like that here. All the local stores treat me like I'm wasting their time unless I'm buying something. If I have an issue I just call in now. It really pissed them off when I had the guy on the phone FWD my early upgrade to the store so I could pick it up same day( after the store denied my early upgrade and said it wasn't possible). The guy at the counter threw the phone on the counter and walked away.
Sent from my DROIDX
My personal dealings with Tmobile CSR have been stellar. They work with you like a human instead of a number.
One time I was trying to save dollars on my phone bill so I was looking around their website. I ended up disabling my family plan's text messages. Got a bill a month later for 600+, I freaked out.. and called. The lady explained how it was binding to the contract when making online changes. Long story short she understood, reset my plan like nothing happened and asked me to watch my clicks
Then I moved to an area with less than strong 4G. Reception and data was spotty anywhere in my new home. I was really considering moving to a different company. I called and they sent me a free signal repeater. I've had better service ever since.
Where their service may be rocky they treat us well. In a society where it's all about product we forget that service is part of the product.
Sent from my SGH-T999
Verizon is terrible at CS until you get to the higher ups. I had a EnV Touch before my current X2 andvi went through 8 phones and they refused to offer me something else when 7 of them were software problem's. My X2 is another hyped up ****ty phone unless you run a rom. A mass Exodus happened on this phone starting with release of GNex. Most everyone filed a BBB complaint and after getting good customer support they let me upgrade early in April almost 11 months after phones release. I know now to go to the nice people at their HQ rather then at the store. Complete idiots work their at mine.
My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!
Abbens said:
My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!
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Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app
otariq said:
Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app
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No she told me on the phone that I would have to order it now for $279 then get the $50 back. I said no because there was no ETA on when they would get a new shipmint in