Heeey guys so I wanted to see if anyone knows if they are selling the rear camera glass for the G6 yet? I dropped it ine and it shattered. I've looked everywhere online and no one seems to have it. Really not trying to pay $150 through insurance just for something that small.
Marimari1234 said:
Heeey guys so I wanted to see if anyone knows if they are selling the rear camera glass for the G6 yet? I dropped it ine and it shattered. I've looked everywhere online and no one seems to have it. Really not trying to pay $150 through insurance just for something that small.
Click to expand...
Click to collapse
Depending on what carrier you have you may be able to take it in and just get it repaired instead of paying a deductible. It'll be tough to find with the phone being so new.
Sent from my LG-LS993 using XDA-Developers Legacy app
I hadn't dropped mine and it somehow cracked as well. Multiple posts about this on reddit AND it was a major problem on the G5 and the V20
Incredibly frustrating as I am outside the 14 day Tmobile return window, and LG has terrible customer service....absolutely horrible. This is my last LG experience....I didn't have this issue with the Samsung S7 edge.
Shame on you #LG......shame.
Rinzler said:
I hadn't dropped mine and it somehow cracked as well. Multiple posts about this on reddit AND it was a major problem on the G5 and the V20
Incredibly frustrating as I am outside the 14 day Tmobile return window, and LG has terrible customer service....absolutely horrible. This is my last LG experience....I didn't have this issue with the Samsung S7 edge.
Shame on you #LG......shame.
Click to expand...
Click to collapse
Here's an idea. Don't put the phone in your pocket and sit on it for the entire duration of your flight and then blame LG for it.
xphyle1971 said:
Here's an idea. Don't put the phone in your pocket and sit on it for the entire duration of your flight and then blame LG for it.
Click to expand...
Click to collapse
Here's an idea, you have no idea what the frock you're talking about.
No one "sat on the phone"......it was in my left front pocket without pressure being applied to it. I've traveled weekly for the last 10 years with other phone brands....never had this problem. Here's another idea, ship a $700 phone with proper engineering.
Rinzler said:
I hadn't dropped mine and it somehow cracked as well. Multiple posts about this on reddit AND it was a major problem on the G5 and the V20
Incredibly frustrating as I am outside the 14 day Tmobile return window, and LG has terrible customer service....absolutely horrible. This is my last LG experience....I didn't have this issue with the Samsung S7 edge.
Shame on you #LG......shame.
Click to expand...
Click to collapse
FYI - I've had my G6 for 13 days, I went to T-Mobile today and they said it was out of warranty? They also said they couldn't return it because it was damaged. I'm trying to find a replacement for the protective cover that goes over both cameras and the flash. I successfully removed the cracked one after heating it up with a blow dryer, not hard at all but I put it back on until I can find the replacement part - If anyone knows where to get the lens cover please post.
Much Thanks - tat
tat2me2 said:
FYI - I've had my G6 for 13 days, I went to T-Mobile today and they said it was out of warranty? They also said they couldn't return it because it was damaged. I'm trying to find a replacement for the protective cover that goes over both cameras and the flash. I successfully removed the cracked one after heating it up with a blow dryer, not hard at all but I put it back on until I can find the replacement part - If anyone knows where to get the lens cover please post.
Much Thanks - tat
Click to expand...
Click to collapse
Wow interesting....many thanks for the info.
I've been scouring the net for the replacement, but have been unsuccessful. Please let us know if you find it.
---------- Post added at 06:17 PM ---------- Previous post was at 05:23 PM ----------
Hmmm I was thinking about the glass repair epoxy that is used to repair windshields....think it will work on this glass cover?
Rinzler said:
Wow interesting....many thanks for the info.
I've been scouring the net for the replacement, but have been unsuccessful. Please let us know if you find it.
---------- Post added at 06:17 PM ---------- Previous post was at 05:23 PM ----------
Hmmm I was thinking about the glass repair epoxy that is used to repair windshields....think it will work on this glass cover?
Click to expand...
Click to collapse
I will keep looking and let the forum know when I find one, since it's a new phone it may take a little while for replacement parts to start appearing. I'm not sure about the glass repair epoxy, since the replacement part shouldn't be more than $15 might be better to just wait. It's up to I guess -
Yeaaa if you find anything please let us know it sucks so bad having a brand new phone break like that
Sane here
I had the phone in my pocket... In a case with a screen protector and somehow managed to shatter the camera lens... Thinking about peeling it off and covering it with one of the clear skins that go over the screen. But cutting it to fit.. I'm worried about the broken glass getting in the camera.. This would be a temporary fix until the replacement partsare available.
Any news on locating a lens replacement?
Thanks.
Has ANYONE truly contacted LG about this? If this happens to me I'll make a nasty remark on every lg page possible. Twitter Facebook, wherever I'll be sure it's hard for them to ignore the fact. Fingers crossed that never happens to me.
It will come time to contact LG
Upon seeing so many cracked lenses, this seems to be more than an isolated issue. There seems to have been some very defective shipments lens covers that went out and LG needs to address these posts. I would suggest creating a petition or something of the sort to send over to LG after being signed off by multiple people experiencing this problem as well as concerned customers. I they do not take the issue seriously then it will be time to write to every media and news outlet possible to spread awareness on this issue until LG concedes and helps locate and fix this issue
TheChuckIII said:
Upon seeing so many cracked lenses, this seems to be more than an isolated issue. There seems to have been some very defective shipments lens covers that went out and LG needs to address these posts. I would suggest creating a petition or something of the sort to send over to LG after being signed off by multiple people experiencing this problem as well as concerned customers. I they do not take the issue seriously then it will be time to write to every media and news outlet possible to spread awareness on this issue until LG concedes and helps locate and fix this issue
Click to expand...
Click to collapse
So many? Out of the thousands of phones how many would you say have cracked lenses?
Sent from my LG-H872 using Tapatalk
Cannot Tell
skyfox99 said:
So many? Out of the thousands of phones how many would you say have cracked lenses?
Sent from my LG-H872 using Tapatalk
Click to expand...
Click to collapse
I can't get an accurate representation of what percentage of the community is experiencing this issue as there are no accurate ways to poll every LG G6 owner and many of them do not have reddits or xda accounts so the polls would be inaugurate. From what i have seen though quite a few people ARE having issues and they say that they weren't being negligent and with so many saying the same, it would be beneficial to see why these issues are occurring. I will poll eventually if this issue continues to arise within these communities and if it gets to the point of being severe then i believe LG needs to be held accountable. Personally, i have a case and don't sling my phone around like a wet t-shirt thus mine hasn't broken but for those who have broken phones, this will be very good for them.
TheChuckIII said:
Upon seeing so many cracked lenses, this seems to be more than an isolated issue. There seems to have been some very defective shipments lens covers that went out and LG needs to address these posts. I would suggest creating a petition or something of the sort to send over to LG after being signed off by multiple people experiencing this problem as well as concerned customers. I they do not take the issue seriously then it will be time to write to every media and news outlet possible to spread awareness on this issue until LG concedes and helps locate and fix this issue
Click to expand...
Click to collapse
I can guarantee you LG isn't worried about news outlets picking up a story about a camera lens breaking. LG is much more worried about the profitable sectors of their business, including Home Appliance and Home Entertainment. The Mobile Communications sector was a top loser of money in the last 2 years.
Well, Googling leads back to this thread, a whole 16 or so posts... And a reddit post with a few people, possibly the same people posting here... Doesn't sound like an epidemic, at least not yet.
If it's a design flaw I would agree. Seems at best to be a Q/C issue or user error at this point.
Time will tell but hopefully this doesn't become a large, repeatable issue.
Sent from my LG-H872 using Tapatalk
LG Screen Cracks due to Lower Quality Glass
tat2me2 said:
FYI - I've had my G6 for 13 days, I went to T-Mobile today and they said it was out of warranty? They also said they couldn't return it because it was damaged. I'm trying to find a replacement for the protective cover that goes over both cameras and the flash. I successfully removed the cracked one after heating it up with a blow dryer, not hard at all but I put it back on until I can find the replacement part - If anyone knows where to get the lens cover please post.
Much Thanks - tat
Click to expand...
Click to collapse
Mine did the same thing and LG would not do anything either will have to blow up their twitter. Me thinks they know about this and hope we go away. NOT!!!!
dcgal said:
Mine did the same thing and LG would not do anything either will have to blow up their twitter. Me thinks they know about this and hope we go away. NOT!!!!
Click to expand...
Click to collapse
I think I'll do the same, blow up the LG Twitter page.
Contacted LG
So I called and talked to LG about this since my lens also cracked and nicely said how there is an increasing number of people that are having this same issue. The phone will be going back to them around Wed. I will see if they actually will do anything about it.
Just frustrating since I didn't drop the phone or have it pressed against anything. Funny that if it is physical damage how it is only the camera lens cover that is shattering.
Related
I've been having problems with the battery cover since day one really and now...after being in use from christmas day i can no longer secure the battery cover so that it doesn't jump off.
I bought my X1 from expansys and as it was a christmas present although it arrived on the 4th december, like i said before i didn't actually use it until the 25th. Xpansys only has a 10 day returns policy so i doubt i can go with that option.
Do you think sony ericsson will repair/replace the phone? I don't really want to send it in for either but i don't see what choice i have...at the moment the battery is way too exposed and that will probably only lead to more problems! I am very disappointed as the rest of the phone is great...and if it gets replaced rather than repaired i stand the chance of developing 'the crack' issue which so far this unit doesn't show any signs of. Please advise me on what i should do. Thanks.
I believe SE has acknowledged this problem so you should be able to take the issue up with them.
do a search on your problem. i think many people might have had the same problem and fixed theirs by slightly bending the sides.
c_legaspi said:
do a search on your problem. i think many people might have had the same problem and fixed theirs by slightly bending the sides.
Click to expand...
Click to collapse
Yes i know this...but no amount of bending can fix my problem.
I rang the xperia support line and they sent me a new back cover out...fixed my problem. Fits so that now its difficult to get it of haha! However it was a little scratched so they are sending me another one out soon. Excellent service! Worth getting a replacement back cover if you have this problem.
I don't know if it's just bad luck on my part but this afternoon after playing around with my N1 for the good part of 24 hours I noticed a spec which at first I thought was dirt on my screen. After a few seconds of rubbing I realized that this spec of dirt, white in nature, was actually under the glass on top of the OLED. I tapped it to try and make it move with no luck. I ended up having to call for an RMA, getting replacement on Monday. Anyone have a similar issue? I hope it isn't a common problem.
didnt you just ask the same exact question
yes (s)he did, in your thread and you told him/her that it was the wrong thread to ask it in so (s)he posted a new one...
I do however believe i saw another thread about this last night, a few poeple had the same problem
but i also answered the question in the same post...
you answered that it was a defect but im sure (s)he really wanted to know if anyone else was having the issue as well.
I used the search button to find the other topics i referred to. simple search of the word dust found it for me.
http://forum.xda-developers.com/showthread.php?t=613115&highlight=dust
http://forum.xda-developers.com/showthread.php?t=612895&highlight=dust
Yeah, that first link is my thread from earlier today. Hopefully a mod will merge them. No one responded to mine, lol...
Anyone else with this issue?
jabreu203 said:
I don't know if it's just bad luck on my part but this afternoon after playing around with my N1 for the good part of 24 hours I noticed a spec which at first I thought was dirt on my screen. After a few seconds of rubbing I realized that this spec of dirt, white in nature, was actually under the glass on top of the OLED. I tapped it to try and make it move with no luck. I ended up having to call for an RMA, getting replacement on Monday. Anyone have a similar issue? I hope it isn't a common problem.
Click to expand...
Click to collapse
it's common with htc's android phones imo, i had G1, mt3g, n1, all had same problem. it could be my bad luck. by the way, who did you contact to replace your phone? htc or t-mobile? i thought about replacing mine.
Call HTC...
Came home today to find that I had received my G2 from the promotion they had last week and turns out this one has a different hinge than my first one.
No biggie, I never thought the first one had that big of an issue but nevertheless I made a video showing the 2 side by side.
http://www.youtube.com/watch?v=MBEp432XiBg
^Reuploaded without the shouting.
Well, anit this about a b......
Sent from my T-Mobile G2 using XDA App
holy sht...I wonder if i can get a replacement if im still under warranty hahah
So you do reckon they have actually resolved the issue now or have you just got one that is tighter than ur 1st one?
Looks like a change in materials!
I still don't see the fuss about the hinge though.
What fusses me more is that I've gone through 3 G2s and each of them had a pixel problem, be it stuck or dead. Had to use a microscopic-ish lens to find them. Lawl.
I am so jealous right now.
poetryrocksalot said:
I am so jealous right now.
Click to expand...
Click to collapse
Don't be. People have mentioned that even over time, the hinge will get loose again (this is inevitable, all springs give way over time). So be content with what you have if you have a bug-free phone!
Orite said:
Came home today to find that I had received my G2 from the promotion they had last week and turns out this one has a different hinge than my first one.
No biggie, I never thought the first one had that big of an issue but nevertheless I made a video showing the 2 side by side.
http://www.youtube.com/watch?v=uhz5JXaJJcg
Click to expand...
Click to collapse
Was it a new upgrade or a replacement, when did you get the first one?
First of all, you may want to get yourself a nice camera that can do HD video recording.
Secondly, your second G2 with the tight hinges is exactly how my G2 was when I first got it. It was super tight, no give, and then after a week of use it become really loose but not quite as loose as your first one. Give it time, and I'm pretty confident that your new G2 will call the loose hinge flu. Let's hope not, though.
My G2 has an intermittent touch screen issue. T-Mobile says it's a known issue. This is unacceptable for me. Aný recommendations? Different model, brand ect. Thanks
Sent from my T-Mobile G2 using XDA App
wbs057 said:
My G2 has an intermittent touch screen issue. T-Mobile says it's a known issue. This is unacceptable for me. Aný recommendations? Different model, brand ect. Thanks
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Are you sure it's not this issue: http://forum.xda-developers.com/showthread.php?t=910624? This is a problem inherent with capacitive touchscreens (though some phones may be more susceptible than others depending on design and tolerances).
If not, you might want to try starting a new thread about it instead of trying to get help through one about the hinge (especially if it really is a known issue, others may be able to provide solutions).
wbs057 said:
My G2 has an intermittent touch screen issue. T-Mobile says it's a known issue. This is unacceptable for me. Aný recommendations? Different model, brand ect. Thanks
Click to expand...
Click to collapse
No it doesn't, you just don't understand the nuances of capacitive touch sensors. YOU NEED TO COMPLETE THE CIRCUIT by having solid contact with the metal ring around the outside of the screen.
I've been playing with couple different dummy units at the stores
Like best buy and radio shack. They got no hinge problem at all. But really my wife got a g2 that has the problem but she doesn't say anything at all. me neither. I don't see why the problem would make me go have a replacement though. Unless theres something else. But so far so good
Sent from my Nexus One using XDA App
wileykat said:
So you do reckon they have actually resolved the issue now or have you just got one that is tighter than ur 1st one?
Click to expand...
Click to collapse
I actually just feel like it's a tighter hinge. If it goes loose or not, I don't know. But according to everyone here , it will loosen with time.
Marquis63 said:
Was it a new upgrade or a replacement, when did you get the first one?
Click to expand...
Click to collapse
I added a new line to my plan last week during the promotion. I got the first one the day it came out.
dustrho said:
First of all, you may want to get yourself a nice camera that can do HD video recording.
Secondly, your second G2 with the tight hinges is exactly how my G2 was when I first got it. It was super tight, no give, and then after a week of use it become really loose but not quite as loose as your first one. Give it time, and I'm pretty confident that your new G2 will call the loose hinge flu. Let's hope not, though.
Click to expand...
Click to collapse
Haha I would have done better recording but I was just recording it through the youtube recording client which is a POS.
And I expect it to loosen but hope it doesn't.
OP just chime in in about a week or so and let us know if anything has changed.
Why do you say that it looks like diffenret materials?
Crey23 said:
OP just chime in in about a week or so and let us know if anything has changed.
Why do you say that it looks like diffenret materials?
Click to expand...
Click to collapse
You know what, after playing around with it. It just made me realize how beat up my phone is compared to the one -_- Please disregard haha.
Reuploaded since I should have reviewed the video before uploading.
It's been 3 months of use and the hinge is as tight as it was on the first day. So I don't believe that it will become loss at least not during my duration of owning it.
If anyone is facing build quality or Frame crack issues, Please report it here. dont post if the phone is dropped or mishandled by you.
If you are able to see any hairline cracks near the frame, or battery covers then post it here, This Samsung india is lying to me that none of the users have reported about this issue. but i can see so many links saying that intial peices which came from korea were of less build quality, starts devleoping cracks all over the frame after 3 to 4 months of usage. I was samsung fan , I had ever samsung gaalxy phone, SIII disappointede me a lot. I wont buy any samsung products from now on.
FYI...I am not talking about joints in the four corners
It isnt cracks. Its where Its forged together.
Sent from my GT-I9300 using xda app-developers app
CountZer0 said:
It isnt cracks. Its where Its forged together.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Really? So I have a forge mark on the right side of my charging port which isn't even straight? XD
I still need to contact Samsung and Vodafone UK about my crack
Sent from my GT-I9300 using xda premium
Nah maybe not. but the four ones in The corners of the frame is.
Sent from my GT-I9300 using xda app-developers app
CountZer0 said:
Nah maybe not. but the four ones in The corners of the frame is.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I am not talking about those ones. Its the real crack near my USB port. I know those four are joints.
Even i am from india i have a crack below the power button
Sent from my GT-I9300 using Tapatalk 2
Its just a tiny crack. The phone isnt gonna fall apart. Big deal.
Sent from my GT-I9300 using xda premium
Even my phone has the very same crack.. no falls at all
Sent from my GT-I9300 using xda app-developers app
For all the ones that say that is a small crack, the phone is not going to fall apart, well, it won´t but for a phone that is expensive, this shouldn´t happen.
It´s the same that if you bougth a Ferrari and the Fascia gots a small crack rigth down the middle, it isn´t acceptable.
Premindia87 said:
If anyone is facing build quality or Frame crack issues, Please report it here. dont post if the phone is dropped or mishandled by you.
If you are able to see any hairline cracks near the frame, or battery covers then post it here, This Samsung india is lying to me that none of the users have reported about this issue. but i can see so many links saying that intial peices which came from korea were of less build quality, starts devleoping cracks all over the frame after 3 to 4 months of usage. I was samsung fan , I had ever samsung gaalxy phone, SIII disappointede me a lot. I wont buy any samsung products from now on.
FYI...I am not talking about joints in the four corners
Click to expand...
Click to collapse
Hi,
There are small cracks at the back of my phone near the headphones jack. It’s been just two weeks since I purchased the phone.
A phone this costly should not have these kinda issues.
I am from India.
All Guys from India who are expeirencing the same issue , please write to Samsung India and post the complaint nos here. This Samsung india is trying to fool me that they havent recieved any complaints regarding frame crack issue, I wanna show them the problem is not just for me.
mpadhu said:
Hi,
There are small cracks at the back of my phone near the headphones jack. It’s been just two weeks since I purchased the phone.
A phone this costly should not have these kinda issues.
I am from India.
Click to expand...
Click to collapse
Premindia87 said:
All Guys from India who are expeirencing the same issue , please write to Samsung India and post the complaint nos here. This Samsung india is trying to fool me that they havent recieved any complaints regarding frame crack issue, I wanna show them the problem is not just for me.
Click to expand...
Click to collapse
Please let me know how to raise the complaint. Can we raise complaint thru online or we have to go to service centre?
Pease raise a complaint through Online. Go to Samsung india site to raise the complaint, or call them in their Helpline no. and raise the complaint, Just use the same mobile no for every complaint you raise. So that they can track the history of complaints.
My suggestion first call them and raise a complaint and then again write to samsung care through their website (You need to open your battery cover and get the serial no imprinted on your phone). also attach the image of your Phone while you write them
website : http://www.samsung.com/in/support/erms1
Contact no: 18002668282
mpadhu said:
Please let me know how to raise the complaint. Can we raise complaint thru online or we have to go to service centre?
Click to expand...
Click to collapse
Dear Mr. Kumar,
We apologize for the inconvenience caused to you with our product and services.
With reference to your e-mail received on 23rd Nov 2012 regarding Samsung Mobile Model GT-I9300, we are forwarding the case to the Escalation Team. You will be contacted accordingly on contact number (9176XXXXXX) given by you. We seek your patience and further solicit your co-operation for the same.
Reference number for your complaint is 8446097595.
Regards,
Technical Support Team
Samsung India Electronics Pvt. Ltd.
I had earlier complained on the frame cracking issue near the USB port, I am doing this again since samsung india is not acknowledging this issue as in warrantable issue, rather charging me 7200 Rs to repalce the Unit, why do i need to pay if the problem is on your side. FYI i bought this pebble blue once it got launched in india, Those initial were found to be defective with less build quality around the frame. to prove this I have attached the pic of my phone with cracked area near the USB port, With lots of reference link to you, to know that this is a known issue,
Please ask samsung india to contact Samsung UK regarding this frame cracking issue, They are taking this as under warranty issue.
http://www.androidauthority.com/gal...rtphone-samsung-repair-affected-units-101957/
http://forum.xda-developers.com/showthread.php?t=1890226
http://www.knowyourmobile.in/news/1...e_cracks_developing_on_galaxy_s_3_frames.html
I kindly request Samsung india to get in touch with Samsung Korea to investigate on affected units , The initial phones were made with less build quality near the frame. Wthout investing dont just close this issue , Possible cause of this crack is known as the material does withstand the heat produced from inside, it starts expanding leading to a crack. failing to take proper resolution will lose a samsung fan . Every product from my home is samsung but i feel cheated after buying SIII, one of the worse proudct samsung ever made. if you fail to resolve my issue. I am not going to buy any samsung products in future. consumer compalint will be raised. also the article will be posted in every techincal forum to highlight the issue for other customers who are facing the same issue
mpadhu said:
Please let me know how to raise the complaint. Can we raise complaint thru online or we have to go to service centre?
Click to expand...
Click to collapse
Premindia87 said:
Pease raise a complaint through Online. Go to Samsung india site to raise the complaint, or call them in their Helpline no. and raise the complaint, Just use the same mobile no for every complaint you raise. So that they can track the history of complaints.
My suggestion first call them and raise a complaint and then again write to samsung care through their website (You need to open your battery cover and get the serial no imprinted on your phone). also attach the image of your Phone while you write them
website : http://www.samsung.com/in/support/erms1
Contact no: 18002668282
Click to expand...
Click to collapse
I have raised a complaint thru the link given by you.
I'm from India..
And I Don't have a single god damn crack on my phone!!
Maybe it was some shipping defect??
supreethms said:
I'm from India..
And I Don't have a single god damn crack on my phone!!
Maybe it was some shipping defect??
Click to expand...
Click to collapse
Hi,
Not all Indian phones are facing this problem
Most of the people are facing. If your phone is fine then you are lucky. Be happy
problem lies with initial pieces which were shipped at time of release date. It was not a shipping defect , i didnt find any crack when i got the phone, It didnt come out of the box, This mysterious crack starts to arise after a few weeks or months, You are lucky you didnt get it yet, It doesnt mean that your peice is defect free. It may arise after some months bcos of poor build quality, As said it arises due to heat from inside of your phone (Metal frame is plastic , Im not sure about the new peices , some people say they are of good quality bit thicker than the early ones). But if its the case then samsung has cheated the people who bought it initially. still if you had bought recently and still see a crack (see the MFG date).
FYI , I play and browse daily for atleast 2 to 3 hours. so a mediocre user , If you are a die hard gamer or browse too much you would have cracked it within weeks,, Thats the reason it took me 4 months for the crack to appear. Depends upon the usablilty.
mpadhu said:
Hi,
Not all Indian phones are facing this problem
Most of the people are facing. If your phone is fine then you are lucky. Be happy
Click to expand...
Click to collapse
when you get a acknowdgement mail from samsung with the complaint no , Please post it here...I need to collect every compalint no and show them im not the only one who is facing the issue . Request everyone who is facing this issue to do the same.
mpadhu said:
I have raised a complaint thru the link given by you.
Click to expand...
Click to collapse
Premindia87 said:
when you get a acknowdgement mail from samsung with the complaint no , Please post it here...I need to collect every compalint no and show them im not the only one who is facing the issue . Request everyone who is facing this issue to do the same.
Click to expand...
Click to collapse
I still didnt get the complaint number. How much time does it take to send a complaint number to my email id?
So I can't find a definitive answer as to wether ghost touches are one of those quirks that I have to deal with on an essential (due to it's crappy panel) or if it's a defect that can (possibly) be addressed with a RMA. Anyone on here have first hand experience on this? Happens to me at least once ever 1 to 2 days.
Sent from my PH-1 using Tapatalk
Brooklyn8807 said:
So I can't find a definitive answer as to wether ghost touches are one of those quirks that I have to deal with on an essential (due to it's crappy panel) or if it's a defect that can (possibly) be addressed with a RMA. Anyone on here have first hand experience on this? Happens to me at least once ever 1 to 2 days.
Click to expand...
Click to collapse
I am dealing with the same issues on my original unit.
It is a manufacturing fault so just do an RMA, contact Essential and they will send you a replacement after you provide some information to them.
Personally I recorded this happening on my PH-1 display with another phone then uploaded the video to my Gdrive and sent them the link when I created my RMA case. After which they contacted me and asked a few questions. Like whether I have a screen protector on or not, it was happening for me in both cases.
To be honest it's been nothing but pleasure for me to deal with their customer service team, they're great and they seem to he aware of the ghost touch issues.
Sent from my PH-1 using XDA Labs
Would I be able to RMA the phone if I bought it from someone else.
Obviously when I bought the phone it seemed perfect, in fact the ghost touches didn't happen for well over a week but not they seem to be happening more often that not.
Never done an RMA so in aware of the whole process, also in UK.
That's a tough one Primey86, I knew this phone had it's faults before I purchased so I made sure to purchase it through Amazon and sold by Amazon for this very scenario. I'm assuming essential is going to ask me for date & proof of purchase before helping me. Good luck to you.
Primey86 said:
Would I be able to RMA the phone if I bought it from someone else.
Obviously when I bought the phone it seemed perfect, in fact the ghost touches didn't happen for well over a week but not they seem to be happening more often that not.
Never done an RMA so in aware of the whole process, also in UK.
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Don't suppose anyone is willing to help a brother out and use their proof of purchase for my phone do they?
Will they having matching IMEI with the receipt?
I really want to keep this phone but the ghost touches drive me insane sometimes lol .
Primey86 said:
Would I be able to RMA the phone if I bought it from someone else.
Obviously when I bought the phone it seemed perfect, in fact the ghost touches didn't happen for well over a week but not they seem to be happening more often that not.
Never done an RMA so in aware of the whole process, also in UK.
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Click to collapse
I bought mine from an eBay seller. It was in a brand new unopened box and the seller bought it from Amazon US, so they provided me with an original purchase receipt.
Yes Essential will request it, so I suggest you contact the person you bought it from to see if they don't mind supplying you with their original purchase receipt. Once you get past that stage you should be all good.
I think even if you can't get the original receipt from the seller it's worth a try to ask Essential if they will replace it since it's confirmed to be a hardware issue.
Sent from my ONE E1003 using XDA Labs
Just an update on the situation.
Doesn't look like essential want anything to do with me despite numerous emails back and forth.
It's a pity that they are well aware of the hardware fault on a batch of essential phones but are not willing to help fix it, shame on them!!
Disappointed would be an understatement as I love the phone, just wish I didn't have these damn ghost touches.
Peace.
I have this issue occasionally. If I just turn the screen off then back on it stops it. I've had my PH-1 for a year now and it happens so infrequently I never bothered to do anything about since I can make it stop just by turning the screen off then on.
Do we know what the manufacturing fault is that causes the ghost touches as I may look to fix this fault myself.
Is it just a dodgy screen panel or something completely different?
Primey86 said:
Do we know what the manufacturing fault is that causes the ghost touches as I may look to fix this fault myself.
Is it just a dodgy screen panel or something completely different?
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I heard someone say somewhere that it's a dodgy ribbon cable that connects the LCD to the motherboard. Although I'm not 100% on that.
It still happens on my grey PH1 but only like 1-2 times a day if I'm using it. As soon as I found out about the issue I contacted Essential and they sent me a replacement after going through RMA.
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CamoGeko said:
I heard someone say somewhere that it's a dodgy ribbon cable that connects the LCD to the motherboard. Although I'm not 100% on that.
It still happens on my grey PH1 but only like 1-2 times a day if I'm using it. As soon as I found out about the issue I contacted Essential and they sent me a replacement after going through RMA.
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So even though they've replaced your handset the ghost touch still occurs?
Do you think replacing my screen will sort the problem?
I really want to keep this phone but it seems to be getting worse.
Primey86 said:
So even though they've replaced your handset the ghost touch still occurs?
Do you think replacing my screen will sort the problem?
I really want to keep this phone but it seems to be getting worse.
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They sent me a white Essential phone as a replacement, but I didn't have to send the faulty Halo grey one back because they messed up on the first replacement they sent me which had a stuck pixel on arrival.
You cant replace the screen afaik because there are no spare parts for this phone, the only 2 things you can do is either open a case with Essential and ask that they RMA it. Or just live with the ghost touch issue, if it's not happening that frequently.
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CamoGeko said:
They sent me a white Essential phone as a replacement, but I didn't have to send the faulty Halo grey one back because they messed up on the first replacement they sent me which had a stuck pixel on arrival.
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Oh wow that was good of them! Wish they were that helpful towards me!
CamoGeko said:
You cant replace the screen afaik because there are no spare parts for this phone, the only 2 things you can do is either open a case with Essential and ask that they RMA it. Or just live with the ghost touch issue, if it's not happening that frequently.
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I've found some replacement screens on eBay but they're quite expensive that's if the screen isn't the problem towards the ghost touches.
I seem to get more ghost touches when the battery is low, not so much when it's fully charged.
Primey86 said:
Oh wow that was good of them! Wish they were that helpful towards me!
I've found some replacement screens on eBay but they're quite expensive that's if the screen isn't the problem towards the ghost touches.
I seem to get more ghost touches when the battery is low, not so much when it's fully charged.
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Well they kinda had to be, I provided the original purchase receipt showing the device was bought directly from Amazon US in the summer (by someone else). Also I said the ghost touch issue seems to be well known and documented across the Internet, plus I supplied a short video of showing touches happen while I wasn't interacting with the screen itself. So I kinda put them in a position where they couldn't say no.
Personally I wouldn't advise to replace the screen yourself, you're likely to do more harm than good, but it's up to you. There's a reason the Essential phone was given a score of 1 on the iFixIt website lol
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