Database Users

Internal Screen Cracking

Overall I have had a great experience with this phone. It is fast, has great hardware, and even had some faith in Samsung for Froyo fixing some of the problems I was having with it. However, when I arrived at school today I pulled my phone out my pocket to check my text messages, and low and behold my screen is shattered internally. My phone does not have 1 scratch on it and has been babied like crazy. This is completely unacceptable for a ~$600 device meant to be transported in pockets and such. I don't have TEP but I will be up at Sprint raising hell until either I walk out of there with a new Epic or Evo.
Has anyone else had this issue happen or have any luck with Sprint fixing it?

Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator

styckx said:
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
Click to expand...
Click to collapse
x2..not to raise any wild hairs, but you obviously bumped it up against something. Sprint will replace your screen, but for $35. And thats only if you purchased the Epic after they changed their insurance rules. If you don't have TEP and you bought the phone before that, I don't think there is anything Sprint will do for you. Someone correct me if I'm wrong.
Also, I worked in wireless sales for a little while..please don't believe you are going to walk into the store and just magically get swapped out for the Evo. You will get what you have, an Epic. The Epic is an overall better phone anyway, minus the amount of dev support.
Be polite when you go into the store, thats the best way to get someone to side with you.

For what's its worth for those who aren't MOD EDIT: LANGUAGE it was an obvious hardware defect as I take extremey good care of my s***. I got it replaced on the spot free of charge.

Flaming quote removed
I've been called worse, thanks for the compliment! ;D
Welcome to the forum, btw..you probably won't be here long!

What an ironic name you sport.
Congrats on your replacement, though, I guess not everyone's a cynic like us.

I think sprint honers the 1yr manufactures warrantee regardless if you have insurance or not. Just have to fall into that category of a defect or something.

I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.

dannyniceboy said:
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
Click to expand...
Click to collapse
I had 3 Moments. Nothing was wrong with the build quality of the Moment..I never had any problem with any of the 3 I owned.

Wow.. what a toolish way to go about things. My screen broke so I'm going to go yell at a sales person till I get a new one. No wonder our economy is so effed up. But cool story bro.
Sent from my SPH-D700 using XDA App

Kind of wish this had happened at my store, especially after the day I had today...
Sent from my SPH-D700 using XDA App

Yes not sitting idle while being sold a substandard piece of hardware designed and manufactured outside of the united states is what's wrong with the economy. I must be a scum bag
Edit:
Also the samsung moment has documented problems with gps, 3g lock ups, faultry graphic drivers etc... I guess I didn't. Drop my phone or d anything to b reak my screen it was in my ocket it was thoroughl lookd over and could not be attributed to negligence you people amaze me

dannyniceboi....
buy american! lol

I have seen this happen with other devices before. It's not always due to negligence.

Even if its not your fault your attitude is still out of line. If you look no one else is like.. oh yeah my screen did the same thing! You really think you should scold a company and a sales rep because they replaced your phone for free?
Sent from my SPH-D700 using XDA App

Who said anything about scloding. I was treated with phenomonal customer service and had no issues with sprint at all.

Major Galaxy S II issue that needs to be brought to light!

Hey everyone, I know this is going to be a lengthy post but do please read on and feel free to post your thoughts.
Here's the story... I have had my Galaxy S II for 4 weeks now and every phone call I have made & received has been problematic. Everybody I spoke to was complaining about poor quality, an echo to be more specific, they reported their own voice was being echoed back but the call is always fine on my end. What this means is the call is almost impossible to hear for the other person and they end up calling me back on another phone, its driving me mad and it really is a big issue so I decided to get it exchanged with the company I got it from (Dial-A-Phone). I only arranged the exchange today so I have to wait 3 - 5 days for the bag to arrive to post it back in.
In the meantime I was looking online to see if anyone else had this problem and I can across a thread on AndroidForums (Can't post a link here because im a new user). So it looks like it's not just me its actually a lot of people and seems like it's most Galaxy S II's! Reading the posts on the thread its clear to see that the problem only exists when a case is on the phone and that is exactly what I have been finding (I have a CaseMate Gelli).
So this is now making me think exchanging it will be pointless as the new unit will most likely be exactly the same... I did some more looking around and was pretty shocked to find how many people have this issue. I simply searched Google for "Samsung Galaxy S2 call echo" and there are a lot of results, they are all the same issue just on different forums and posted by many different people.
So my options are as follows: Not use a case which I don't want to do because I want to protect this expensive phone, take it out of the case everytime I get a phone call but that is not practical in any way! people have also said to turn off Noise Reduction when a call connects but again I don't want to have to hit "Menu" > "NR" everytime I answer or place a call! Other people say that putting tape over the Noise Reduction mic and cutting bigger mic holes in the cases makes the problem better... But once again I should NOT have to do this! I should be able to use the phone with all functions normally with a case as protection, especially as this is one of the best phones of the year, costs about £500 and none of the other brands such as HTC have problems like this!
A friend of mine who also has this issue showed me an Amazon.co.uk case review entitled "The FACTS about the Galaxy S2 echo problem & the Case-Mate Tough Case" (Again; Can't post a link) but another person who has had the issue and Samsung even tried to cover it up by discontinuing their own case because it was uncovering a problem with their flagship phone.
Anyway that's probably enough on the subject but I just thought this needs to be brought to people's attention and I am also stuck on what to do, As I said I should not have to do any silly workarounds or not use a case, and exchanging it is 99% certain to be pointless... All I can think of is get the replacement phone brand new, don't open it and sell it on eBay brand new then buy a different phone like a Galaxy Nexus for example. But it does annoy me because I love the Galaxy S II, it's a great phone in every way, its just this that ruins it.
Finally, what do you guys think I should do?
Thanks for reading this and feel free to contribute, I just think this needs to be brought to light instead of just secluded in various forums, afterall, its a phone and if the phone calls are useless it's not going to be very good for many people.

You really should search the SGS2 threads before posting. This issue is old news and if you search you will find tweaks to solve the problem.
Edit: But if you reply you will get your post count up a bit

I never had this problem since i bought it, but it's a scary thought since i am doing a lot of calling with it.
I just talked to my G.F. she said my voice comes threw like butter, no problems on any end.
But i do use a plastic casing for my Sgs2, maybe the metal case that you use is the problem my friend, why not try the plastic one's?.

Can't speak for anyone else, but I've had absolutely no issues with call quality either on my end or the person I've been speaking to. None of my friends who have a SII have complained about it either.
Now it may seem like a lot of people are complaining on forums, but Samsung have reportedly sold 10 million units according to an article on Cnet in October. How many complaints have been made in comparison to that number? I doubt it will be as high as 0.1%. So to claim that it "seems like it's most Galaxy S II's!" is a bit over dramatic. Have you really seen about 8 million (that to me would roughly equate to most), different users on one forum? Keeping in mind that it probably the same people moaning on the different forums.
Personally I'd say go for the replacement, the SII is by far the best phone I've ever had. Yes like any electronics there's going to be issues, but I'd be willing to bet the call echo issue is for a small minority of handsets.

I use the samsung official case, vented back cover, not the best protection but i never mess with noise reduction, volume on my end is normally set half way (otherwise the whole world can hear both ends of my conversation) and it has worked perfectly fine, clear as crystal since day 1.
After getting a drink spilled on mine, and subsequently replacing the charge port PCB which also houses the microphone and speaker connectors, i can tell you that there are clear variations in hardware, although minor, still significant enough to potentially be a problem.
It may be totally unrelated but if you search general for "charge port problem" you can see the discussion on different hardware revisions.
Failing that, the easy test is to try this without your case on, also try lowering speaker volume during call and try even blocking the NR mix hole, if nothing fixes it, then its clearly a hw problem and so should really be replaced by Dial A Phone or Sammy.
Sent from my GT-I9100 using Tapatalk

ajh94 said:
So it looks like it's not just me its actually a lot of people and seems like it's most Galaxy S II's!
Click to expand...
Click to collapse
Yep, i agree. Quite cleary most GS2s are faulty because some people have mentioned it on a forum. Nevermind the other 10 million people that havent. Lets generalise anyway

As mentionned, old news. Workaround posted on multiple threads. Alot of people just deactivated noise reduction in the dialer... Next caller please!

skimminstones said:
Yep, i agree. Quite cleary most GS2s are faulty because some people have mentioned it on a forum. Nevermind the other 10 million people that havent. Lets generalise anyway
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Click to collapse
^^^^
This.
And I've had my SGS2 since May and also use the Case-Mate Tough Case. But thanks for bringing this major issue to light that appears to effect you and maybe three other people.

BarryH_GEG said:
^^^^
This.
And I've had my SGS2 since May and also use the Case-Mate Tough Case. But thanks for bringing this major issue to light that appears to effect you and maybe three other people.
Click to expand...
Click to collapse
LOL! Yeah dude, I've been using the phone for 7 months now, no issues of this sort at all. Had a hard case, moved to a soft case a few months later (it was a gift) and all my calls have been fine

ajh94,
So you have eliminated the possible issues originated from the network operators?

No problem here, too.

Yeah I have the same problem but seem to have mostly fixed it.
I removed the rubber housing the microphone as it seemed to be blocking the hole and made the microphone hole larger by wedging a small screwdriver in it.
But I agree with some of the other posts, there are ship loads if threads on this topic. I have posted specifics of my fix on one of them.
Sent from my GT-I9100 using xda premium

Wasn't aware of this problem at all.
Had mine since May, been using a Casemate "Barely There" since September, no problems at all here.

OMG.... my SGS-II must be faulty as I didn´t receive any complaints from my callers since I got my SGS-II in May

skimminstones said:
Yep, i agree. Quite cleary most GS2s are faulty because some people have mentioned it on a forum. Nevermind the other 10 million people that havent. Lets generalise anyway
Click to expand...
Click to collapse
not being funny but do you think everyone who owns phone looks at forums reports problems or even notice them. Example nice lady where i work thought her sII was perfect, I looked at it showed her pink spot and yellow tint on screen she hadent noticed and wasent that bothered tbh but point being it was there yes its wrong to generalise but arent you doing the same ?

tonnytech said:
not being funny but do you think everyone who owns phone looks at forums reports problems or even notice them. Example nice lady where i work thought her sII was perfect, I looked at it showed her pink spot and yellow tint on screen she hadent noticed and wasent that bothered tbh but point being it was there yes its wrong to generalise but arent you doing the same ?
Click to expand...
Click to collapse
So a nice lady showed you her new phone to you and your natural reaction was to show her "faults" with the phone that she hadn't even noticed?

Let's make sure we eliminate the network operator before creating such bold statements as "major issue". I know tons of people that own this phone at not any of them have reported this issue. Trust me, I'd here about it if there was one.
Sent from my GT-I9100 using xda premium

So is there a fix for this? Because my phone does the same thing when i receive and make calls. I know someone said to lower to noise.reduction on the dailer. But no clue where to find or how to do that. Thanks.
Sent from my GT-I9100 using XDA App

Solutions:
- Send it to the service center, they should replace the mic with a newer revision.
- Disable Noise Reduction. It's only available during a call and cannot be disabled permanently (Unless phone is rooted, see below), so you have to manually disable on each call.
- You can disable it permanently if your phone is rooted, by using VillianTweaks 1.3.1. There is a fix by LeoMar that supposedly work.
- Use a cover that doesn't cover the top and bottom sides. I've heard that the Case-Mate Barely There cases work, haven't tried it though.
Check this thread for more details.
I have the same problem and my phone is currently at the Samsung service center, though they seemed clueless about the problem so I'm not holding my breath.

tonnytech said:
not being funny but do you think everyone who owns phone looks at forums reports problems or even notice them. Example nice lady where i work thought her sII was perfect, I looked at it showed her pink spot and yellow tint on screen she hadent noticed and wasent that bothered tbh but point being it was there yes its wrong to generalise but arent you doing the same ?
Click to expand...
Click to collapse
Thats my point. Do you think of the 10million GS2s sold that they all have a "major fault" because of a few people mentioning it on a forum?
The vast majority of mobile phone users dont use forums to either report a fault or not to. Using a forum as proof of anything is ridiculous.
If there was a "major issue" do you not think it would be all over the news with 10million units sold? How many of the new nexus phones were sold before the volume bug was reported everywhere?

Defects of HTC One

Hi pals. This is my first post in this forum and hope many will follow. I'll get straight to the point.
I've been away from XDA for quite some time and haven't followed HTC One forums. Today, I looked through few pages but couldn't actually find what I was looking for, a thread of all the defects of the phone. When I first bought HTC One X I did a thorough research on the phone and keeping everything in mind I went for the phone. I knew every single defect the early batches had so I got a right phone back then. The problem is, I don't really know what hardware defects are there in the early batches of the phones being shipped and I'm really in a mood to get one as soon as next week.
Further, the price of HTC One in my area is at $860 and it's something I can't comprehend. The price is $575 so with little alteration it should be around $600 max. One of my friends is in States these days and he'll be back next week. I'm gonna ask him to get One for me on his way back. I need to know are there any defects in the phone? I WILL NOT BE ABLE TO EXCHANGE OR CLAIM FOR WARRANTY ETC so I need something solid. The price of the phone is not going down soon here so I have to get it from the US through my friend. But I don't wanna end up with a defected phone. Please the users of HTC One and everybody else who knows write me here if there's something.
If you still are unable to understand what I mean then have a look HERE. This is what I want.
Regards

mohsinraza said:
Hi pals. This is my first post in this forum and hope many will follow. I'll get straight to the point.
I've been away from XDA for quite some time and haven't followed HTC One forums. Today, I looked through few pages but couldn't actually find what I was looking for, a thread of all the defects of the phone. When I first bought HTC One X I did a thorough research on the phone and keeping everything in mind I went for the phone. I knew every single defect the early batches had so I got a right phone back then. The problem is, I don't really know what hardware defects are there in the early batches of the phones being shipped and I'm really in a mood to get one as soon as next week.
Further, the price of HTC One in my area is at $860 and it's something I can't comprehend. The price is $575 so with little alteration it should be around $600 max. One of my friends is in States these days and he'll be back next week. I'm gonna ask him to get One for me on his way back. I need to know are there any defects in the phone? I WILL NOT BE ABLE TO EXCHANGE OR CLAIM FOR WARRANTY ETC so I need something solid. The price of the phone is not going down soon here so I have to get it from the US through my friend. But I don't wanna end up with a defected phone. Please the users of HTC One and everybody else who knows write me here if there's something.
If you still are unable to understand what I mean then have a look HERE. This is what I want.
Regards
Click to expand...
Click to collapse
Nothing here.. Don't even have the gap issue

Nickslife89 said:
Nothing here.. Don't even have the gap issue
Click to expand...
Click to collapse
1. You obviously can't read . he is asking for a master list of all known defects so he can check for them before the phone leaves the store. He doesn't care what your phones condition is.
2. OP needs to just read thru the forum and compile his own master list instead of relying on others to do the legwork for him... Dont be lazy

clninja said:
1. You obviously can't read . he is asking for a master list of all known defects so he can check for them before the phone leaves the store. He doesn't care what your phones condition is.
2. OP needs to just read thru the forum and compile his own master list instead of relying on others to do the legwork for him... Dont be lazy
Click to expand...
Click to collapse
Ever heard that if you don't have anything positive to say, then don't say anything at all? The OP is only trying to help.
On mine OP, I have 1 dead pixel at the top left (not enough of an annoyance to swap the handset) I've noticed that where I've been pulling out the charger, the plastic seems to have raised up a bit and also when using for a while it gets pretty hot but I think this is just down to the metal casing.
Other things I've heard is the capacative buttons being unresponsive at times, a few camera issues that seem to have been sorted with an update and the gap issue mentioned above.
Other than that I can't say I've got any huge problems.
Sent from my HTC One using xda app-developers app

Almost no problems here, the bottom part of the volume button is ever so slightly raised higher than the top one. Although there is some game lag with games such as doodlejump, temple run, temple run 2, jetpack joyride. Overall this is the best gadget I've ever owned and I've owned lots
Sent from my HTC One using xda app-developers app

As far as the problems concerned,
tiny gap on top or bottom of the phone(about 15 - 20% of the phone)
Unresponsive back button(most of the handset)
dead pixel(5 - 10% of the phone)
Less than a day(12-14hrs) battery life(i think no problem after few cycles)
contrast of the screens are varying on different carriers(not big issue)

there is already one thread that is discussing these issues.
http://forum.xda-developers.com/showthread.php?t=2247601

No gaps, the white plastic bezel around the phone is a good spot to check around, mine has what looks like a crack through it, and a few flaws. Pretty decent light bleed in the bottom right as well.

Comin guys this gap issue is way overblown.
After reading this forum about the gap issue, and the screen is not flush enough issue, I was scared to order one. But I did anyway, and my dev edition came in perfect condition.
If it weren't about reading people complaining about the gap issue, I wouldn't have noticed it or try to look for it. And when I did, I saw this mini tiny minuscule gap only on one corner, you can't see it with the naked eyes, you have to slide you finger in there in order to feel it. I was like noway I am returning the phone because of this.
I didn't even bother to download a pixel tester to see if there are any dead pixel, to my naked eyes I can't see any.
Enjoy the phone , I am sure you will not keep it for more than 2 years before another one comes out and you decide to upgrade.
Sent from my HTC One using Tapatalk 2

I never noticed it before and kinda wish I was still ignorant about it. I did have to pull a small hair out of the gap the other day, but now my skinomi invisible shield covers the gap. I'm also having trouble with is the back and home button not responding all the time, but then I'll push it like 10 times in a row and it will always work. I think it's a software issue because it seems to only happen in certain menues. Has anyone else noticed that? If this continues to annoy me I'm going to have to switch to the s4.
Sent from my HTC One using xda premium

airicd22 said:
I never noticed it before and kinda wish I was still ignorant about it. I did have to pull a small hair out of the gap the other day, but now my skinomi invisible shield covers the gap. I'm also having trouble with is the back and home button not responding all the time, but then I'll push it like 10 times in a row and it will always work. I think it's a software issue because it seems to only happen in certain menues. Has anyone else noticed that? If this continues to annoy me I'm going to have to switch to the s4.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Latest firmware upgrade fixes button sensitivity issues. Certain makes of screen protectors don't help either.
Sent from my HTC One using xda premium

Anyone have light bleed from the capacitive buttons?
Sent from my HTC One using xda premium

I am using 1.29.1540 and I do not have issues with the capacitive button.
Sometimes, I press it and it does not respond. My trick is to use the palm of your thumb not the tip, so that you can cover more area when pressing the button.
Sent from my HTC One using Tapatalk 2

Why do we need two threads about issues with the HTC One? We'll just attract trolls.
By the way, defect means fault that does not meet the original spec. All defective HTC One devices should get replaced under warranty.
Sent from my Nexus 7 using xda premium

I just cut holes in my screen protector and the response problem seems to be completely cured.
My opinion based off what I experienced with this issue is that the screen protector cut off some sensitivity plus touching the back or home button and part of the screen at the same time is what caused this problem.
Sent from my HTC One using xda premium

Common defects have been mentioned in this article. A survey/blog was carried out.
http://androidheadlines.com/2013/05/htc-one-still-not-selling-as-well-as-the-galaxy-s4.html
Sent from my GT-I9100 using xda app-developers app

Thanks friends. I've googled and have read your comments. Looks like I'm going to get one through my friend
Sent from my HTC One X

mohsinraza said:
Hi pals. This is my first post in this forum and hope many will follow. I'll get straight to the point.
I've been away from XDA for quite some time and haven't followed HTC One forums. Today, I looked through few pages but couldn't actually find what I was looking for, a thread of all the defects of the phone. When I first bought HTC One X I did a thorough research on the phone and keeping everything in mind I went for the phone. I knew every single defect the early batches had so I got a right phone back then. The problem is, I don't really know what hardware defects are there in the early batches of the phones being shipped and I'm really in a mood to get one as soon as next week.
Further, the price of HTC One in my area is at $860 and it's something I can't comprehend. The price is $575 so with little alteration it should be around $600 max. One of my friends is in States these days and he'll be back next week. I'm gonna ask him to get One for me on his way back. I need to know are there any defects in the phone? I WILL NOT BE ABLE TO EXCHANGE OR CLAIM FOR WARRANTY ETC so I need something solid. The price of the phone is not going down soon here so I have to get it from the US through my friend. But I don't wanna end up with a defected phone. Please the users of HTC One and everybody else who knows write me here if there's something.
If you still are unable to understand what I mean then have a look HERE. This is what I want.
Regards
Click to expand...
Click to collapse
this thread i will report we already have enough defect/gaps threads
ask in the related threads please

As pointed out several times in the thread. We already have a defects thread. Please continue this discussion there: http://forum.xda-developers.com/showthread.php?t=2247601
Thread closed.
Thank you,
Rwilco12

HTC still cant iron out those build issues.

My misses just got her HTC ONE for her upgrade as she likes mine.
She got the black one and i noticed they still have issues with the speaker grills not sitting right.
Love my phone and its been great ( performance wise and no issues technically ) and she likes hers, but I'd have thought by now they'd have ironed out these silly issues.
She hasn't noticed it and it's gone straight into a case so she isn't bothered, I'm just surprised about this.

They're only issues if you allow them to be issues. Seriously, it's only a issue if the grill is hanging off lol

Quality control is quality control. Don't get me wrong. I love HTC. But they should get their **** together if they want to be world beaters.
Sent from my GT-N7105 using Tapatalk 4

Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<

Theshawty said:
Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<
Click to expand...
Click to collapse
Errare humanum est, perseverare diabolicum. Something like that i think.
Sent from my HTC One using Tapatalk 4

I'm also on my third HTC one. This one seems to be holding up pretty well though. Top speaker problems on the first 2.
Sent from my HTC One using Tapatalk 2

entreh which
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.

I just got my second One and it's in worse shape than the first One. The first was actually pretty good, build wise, I exchanged it for the camera issue. Now I have a phone with a couple of build issues and the camera issue is still there. I shouldn't have returned my first One

TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
There is no such thing as perfection, so it might be quite difficult for HTC to deliver.
Sent from my HTC One using XDA Premium 4 mobile app

TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
Although I do understand where you are coming from, people put these phones together. Unless the people are perfect, there's no way the phone is gonna be perfect.

TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.

Xperia23 said:
TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.
Click to expand...
Click to collapse
The one is designed and manufactured to be as thin as possible. On top of that they also implemented their 'zero gap' design. If you read some of the teardown threads, it's assembled in a way that allows zero room for error. Taking into account the fact that most people who receive a One that they consider to be perfect don't usually post about it at all, I'd say the actual defects of the one are a much smaller percentage than they appear to be on XDA.
Where HTC really impresses me is the fact that they seem to be 100% willing to warranty any device with any build quality issue. Obviously they should, after advertising a premium device with no gap and superior build quality to plastic phones. However, what major companies should do, and what they really do are not always the same. They can not promise you a perfect phone, but they are willing to replace it until you receive on that satisfies you.
Where they fail, is with that replacement device. Any mass produced product is going to have defects, and some will make it past quality control, this is inevitable. But devices going to customers who have already sent in devices due to build quality issues should have added levels of quality control, to ensure no one gets two bad phone. That would save them a lot of negative publicity.
AT&T HTC M7ul
Baad Newz's InsertCoin 3.4-2
Flar2's Bulletproof 6.2

Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app

monkeypaws said:
Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app
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Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
Sent from my HTC One using Tapatalk 4

ridearoundsolo said:
Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
Sent from my HTC One using Tapatalk 4
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That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
Sent from my HTC One using xda app-developers app

monkeypaws said:
That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
Sent from my HTC One using xda app-developers app
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Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
Sent from my HTC One using Tapatalk 4

ridearoundsolo said:
Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
Sent from my HTC One using Tapatalk 4
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Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
Sent from my HTC One using xda app-developers app

monkeypaws said:
Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
Sent from my HTC One using xda app-developers app
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I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
Sent from my HTC One using Tapatalk 4

ridearoundsolo said:
I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
Sent from my HTC One using Tapatalk 4
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Im supposed to get mine today. Hopefully its acceptable enough for me to keep. Yeah I'd hate a different device also. There was a reason I chose this over sgs4.
Sent from my HTC One using xda app-developers app

Update: finally got my replacement in the mail. I'd have to say they really worked on getting me a zero gap device. Everything is aligned. No glue stocking out of the grills. No problems with the buttons. No gaps at all. Software is also running great. I was gonna call right away again if there were issues but I'm actually shocked they came through. Now to see how fast they can get 4.3 out.
Sent from my HTC One using xda app-developers app

Lg G6 Rear Camera Lens Cracked.

Heeey guys so I wanted to see if anyone knows if they are selling the rear camera glass for the G6 yet? I dropped it ine and it shattered. I've looked everywhere online and no one seems to have it. Really not trying to pay $150 through insurance just for something that small.

Marimari1234 said:
Heeey guys so I wanted to see if anyone knows if they are selling the rear camera glass for the G6 yet? I dropped it ine and it shattered. I've looked everywhere online and no one seems to have it. Really not trying to pay $150 through insurance just for something that small.
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Depending on what carrier you have you may be able to take it in and just get it repaired instead of paying a deductible. It'll be tough to find with the phone being so new.
Sent from my LG-LS993 using XDA-Developers Legacy app

I hadn't dropped mine and it somehow cracked as well. Multiple posts about this on reddit AND it was a major problem on the G5 and the V20
Incredibly frustrating as I am outside the 14 day Tmobile return window, and LG has terrible customer service....absolutely horrible. This is my last LG experience....I didn't have this issue with the Samsung S7 edge.
Shame on you #LG......shame.

Rinzler said:
I hadn't dropped mine and it somehow cracked as well. Multiple posts about this on reddit AND it was a major problem on the G5 and the V20
Incredibly frustrating as I am outside the 14 day Tmobile return window, and LG has terrible customer service....absolutely horrible. This is my last LG experience....I didn't have this issue with the Samsung S7 edge.
Shame on you #LG......shame.
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Here's an idea. Don't put the phone in your pocket and sit on it for the entire duration of your flight and then blame LG for it.

xphyle1971 said:
Here's an idea. Don't put the phone in your pocket and sit on it for the entire duration of your flight and then blame LG for it.
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Here's an idea, you have no idea what the frock you're talking about.
No one "sat on the phone"......it was in my left front pocket without pressure being applied to it. I've traveled weekly for the last 10 years with other phone brands....never had this problem. Here's another idea, ship a $700 phone with proper engineering.

Rinzler said:
I hadn't dropped mine and it somehow cracked as well. Multiple posts about this on reddit AND it was a major problem on the G5 and the V20
Incredibly frustrating as I am outside the 14 day Tmobile return window, and LG has terrible customer service....absolutely horrible. This is my last LG experience....I didn't have this issue with the Samsung S7 edge.
Shame on you #LG......shame.
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Click to collapse
FYI - I've had my G6 for 13 days, I went to T-Mobile today and they said it was out of warranty? They also said they couldn't return it because it was damaged. I'm trying to find a replacement for the protective cover that goes over both cameras and the flash. I successfully removed the cracked one after heating it up with a blow dryer, not hard at all but I put it back on until I can find the replacement part - If anyone knows where to get the lens cover please post.
Much Thanks - tat

tat2me2 said:
FYI - I've had my G6 for 13 days, I went to T-Mobile today and they said it was out of warranty? They also said they couldn't return it because it was damaged. I'm trying to find a replacement for the protective cover that goes over both cameras and the flash. I successfully removed the cracked one after heating it up with a blow dryer, not hard at all but I put it back on until I can find the replacement part - If anyone knows where to get the lens cover please post.
Much Thanks - tat
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Wow interesting....many thanks for the info.
I've been scouring the net for the replacement, but have been unsuccessful. Please let us know if you find it.
---------- Post added at 06:17 PM ---------- Previous post was at 05:23 PM ----------
Hmmm I was thinking about the glass repair epoxy that is used to repair windshields....think it will work on this glass cover?

Rinzler said:
Wow interesting....many thanks for the info.
I've been scouring the net for the replacement, but have been unsuccessful. Please let us know if you find it.
---------- Post added at 06:17 PM ---------- Previous post was at 05:23 PM ----------
Hmmm I was thinking about the glass repair epoxy that is used to repair windshields....think it will work on this glass cover?
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I will keep looking and let the forum know when I find one, since it's a new phone it may take a little while for replacement parts to start appearing. I'm not sure about the glass repair epoxy, since the replacement part shouldn't be more than $15 might be better to just wait. It's up to I guess -

Yeaaa if you find anything please let us know it sucks so bad having a brand new phone break like that

Sane here
I had the phone in my pocket... In a case with a screen protector and somehow managed to shatter the camera lens... Thinking about peeling it off and covering it with one of the clear skins that go over the screen. But cutting it to fit.. I'm worried about the broken glass getting in the camera.. This would be a temporary fix until the replacement partsare available.

Any news on locating a lens replacement?
Thanks.

Has ANYONE truly contacted LG about this? If this happens to me I'll make a nasty remark on every lg page possible. Twitter Facebook, wherever I'll be sure it's hard for them to ignore the fact. Fingers crossed that never happens to me.

It will come time to contact LG
Upon seeing so many cracked lenses, this seems to be more than an isolated issue. There seems to have been some very defective shipments lens covers that went out and LG needs to address these posts. I would suggest creating a petition or something of the sort to send over to LG after being signed off by multiple people experiencing this problem as well as concerned customers. I they do not take the issue seriously then it will be time to write to every media and news outlet possible to spread awareness on this issue until LG concedes and helps locate and fix this issue

TheChuckIII said:
Upon seeing so many cracked lenses, this seems to be more than an isolated issue. There seems to have been some very defective shipments lens covers that went out and LG needs to address these posts. I would suggest creating a petition or something of the sort to send over to LG after being signed off by multiple people experiencing this problem as well as concerned customers. I they do not take the issue seriously then it will be time to write to every media and news outlet possible to spread awareness on this issue until LG concedes and helps locate and fix this issue
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So many? Out of the thousands of phones how many would you say have cracked lenses?
Sent from my LG-H872 using Tapatalk

Cannot Tell
skyfox99 said:
So many? Out of the thousands of phones how many would you say have cracked lenses?
Sent from my LG-H872 using Tapatalk
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I can't get an accurate representation of what percentage of the community is experiencing this issue as there are no accurate ways to poll every LG G6 owner and many of them do not have reddits or xda accounts so the polls would be inaugurate. From what i have seen though quite a few people ARE having issues and they say that they weren't being negligent and with so many saying the same, it would be beneficial to see why these issues are occurring. I will poll eventually if this issue continues to arise within these communities and if it gets to the point of being severe then i believe LG needs to be held accountable. Personally, i have a case and don't sling my phone around like a wet t-shirt thus mine hasn't broken but for those who have broken phones, this will be very good for them.

TheChuckIII said:
Upon seeing so many cracked lenses, this seems to be more than an isolated issue. There seems to have been some very defective shipments lens covers that went out and LG needs to address these posts. I would suggest creating a petition or something of the sort to send over to LG after being signed off by multiple people experiencing this problem as well as concerned customers. I they do not take the issue seriously then it will be time to write to every media and news outlet possible to spread awareness on this issue until LG concedes and helps locate and fix this issue
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Click to collapse
I can guarantee you LG isn't worried about news outlets picking up a story about a camera lens breaking. LG is much more worried about the profitable sectors of their business, including Home Appliance and Home Entertainment. The Mobile Communications sector was a top loser of money in the last 2 years.

Well, Googling leads back to this thread, a whole 16 or so posts... And a reddit post with a few people, possibly the same people posting here... Doesn't sound like an epidemic, at least not yet.
If it's a design flaw I would agree. Seems at best to be a Q/C issue or user error at this point.
Time will tell but hopefully this doesn't become a large, repeatable issue.
Sent from my LG-H872 using Tapatalk

LG Screen Cracks due to Lower Quality Glass
tat2me2 said:
FYI - I've had my G6 for 13 days, I went to T-Mobile today and they said it was out of warranty? They also said they couldn't return it because it was damaged. I'm trying to find a replacement for the protective cover that goes over both cameras and the flash. I successfully removed the cracked one after heating it up with a blow dryer, not hard at all but I put it back on until I can find the replacement part - If anyone knows where to get the lens cover please post.
Much Thanks - tat
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Click to collapse
Mine did the same thing and LG would not do anything either will have to blow up their twitter. Me thinks they know about this and hope we go away. NOT!!!!

dcgal said:
Mine did the same thing and LG would not do anything either will have to blow up their twitter. Me thinks they know about this and hope we go away. NOT!!!!
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I think I'll do the same, blow up the LG Twitter page.

Contacted LG
So I called and talked to LG about this since my lens also cracked and nicely said how there is an increasing number of people that are having this same issue. The phone will be going back to them around Wed. I will see if they actually will do anything about it.
Just frustrating since I didn't drop the phone or have it pressed against anything. Funny that if it is physical damage how it is only the camera lens cover that is shattering.