Related
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.
i was told 14.
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
*nevermind*
read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...
Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore
cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
Click to expand...
Click to collapse
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Click to expand...
Click to collapse
Because Samsung phones have constant issues....
The Bird is the Word
Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
Click to expand...
Click to collapse
Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Click to expand...
Click to collapse
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Click to expand...
Click to collapse
Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
Click to expand...
Click to collapse
I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
timinator94 said:
i was told 14.
Click to expand...
Click to collapse
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
Click to expand...
Click to collapse
Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.
A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
Click to expand...
Click to collapse
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
Click to expand...
Click to collapse
i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
Click to expand...
Click to collapse
and that's been in effect for a couple months now actually :/ it sucks
Ok so I ordered the Nexus 4 about two weeks ago. I have been so excited to get it and I literally just got it about an hour ago. Now something crazy has happened. About 30 mins after UPS dropped off my phone UPS came back with another package. The package looked exactly the same as the first package he dropped off and I was like WTF??
I opened the box and behold it was another Nexus 4. At this point I am all like WTF google better not have charged me twice. I ran to my computer and checked my bank account. They only charged me for one phone. I went to the google play store to check my transaction history and it also said that I only purchased one. I opened the package and looked at the invoice. Both packing slips have the same order number on them. I think Google actually messed up and sent me two Nexus 4s for the price of one.
Has this happened to anyone else? Should I be worried? Should I do the honest thing and send it back or just accept this as a Christmas Gift from Google? I would love to give this second phone to my sister for Christmas. What do you guys think?
jedinegotiator said:
Ok so I ordered the Nexus 4 about two weeks ago. I have been so excited to get it and I literally just got it about an hour ago. Now something crazy has happened. About 30 mins after UPS dropped off my phone UPS came back with another package. The package looked exactly the same as the first package he dropped off and I was like WTF??
I opened the box and behold it was another Nexus 4. At this point I am all like WTF google better not have charged me twice. I ran to my computer and checked my bank account. They only charged me for one phone. I went to the google play store to check my transaction history and it also said that I only purchased one. I opened the package and looked at the invoice. Both packing slips have the same order number on them. I think Google actually messed up and sent me two Nexus 4s for the price of one.
Has this happened to anyone else? Should I be worried? Should I do the honest thing and send it back or just accept this as a Christmas Gift from Google? I would love to give this second phone to my sister for Christmas. What do you guys think?
Click to expand...
Click to collapse
Do the right thing and send it back. I personally don't condone theft and neither does xda.
Sent from my Nexus 4 using xda premium
nbeebe24 said:
Do the right thing and send it back. I personally don't condone theft and neither does xda.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
jedinegotiator said:
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
Click to expand...
Click to collapse
You're LEGALLY entitled to keep it since Google shipped it to you.
Morally and ethically, you should return it.
---------- Post added at 02:09 PM ---------- Previous post was at 02:08 PM ----------
Having said that...I'm not sure what I would do, heh.
Shouldn't have posted that here, people will be jealous and "the good folk" will bug you to return it asap. Personally I prefer if you give it to me as an xmas gift! haha
jedinegotiator said:
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
Click to expand...
Click to collapse
Yes. If they charged you for one phone and mistakenly sent you two it's theft. I would contact them and let then know if I was you. They may give you some sort of a deal for being an honest person... Even if they don't, you can offer to pay for it and won't have to wait for shipping. Just my 2 cents
Sent from my Nexus 4 using xda premium
jedinegotiator said:
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
Click to expand...
Click to collapse
It certainly is theft. You are in possession of property that you didn't pay for and was clearly shipped to you in error. nbebbe42 is correct, contact Google and have it returned... just make sure they pay for the shipping.
There's an FTC rule that essentially deems all unrequested merchandise a gift and therefore an individual or company who ships something to someone by mistake has no recourse in recovering said merchandise.
Like I said, legally right, ethically wrong.
I was all ready to tell you to keep it but after reading these posts I thought how I would feel and I've always returned stuff that wasn't mine. I certainly wouldn't think of it as stealing though, I guess you just have to decide.
What if google charged you for 2 nexus and you only get one/? Would you call google theft??? You would be crying abd calling thrm thefts... Do the right thing and phone them
Sent from my Nexus 4 using xda app-developers app
Keep it as a ransom for my bumper!
Sent from my Nexus 4 using Tapatalk 2
Legally speaking you are a %100 to do with it what you will, AS long as your name is on both shipping receipts. Ethically speaking by returning it you would put people through the hassle of getting it shipped back putting it back in the system and also risk the employment of whoever made the error.
If you think about it the amount of man hours to deal with these slip ups usually out cost the actual product being returned. I'd say make someone you love have an even better Christmas/Hanukkah or whatever you celebrate
Sent from my SCH-I535 using xda app-developers app
You should do the right thing and call Google about it. See if they hook you up, give you a nice discount or something. At the end of day if you don't call you will be a thief. You should also consider giving it to a Dev at retail if Google will you let keep it. Development is slow.
I voided my warranty.
I wouldn't call it stealing. If you found the phone on the street and kept it is that stealing?
Someone lost it and you happen to stumble upon by accident.
Now you could turn the phone in to the authorities like a good man and maybe Santa will have something bigger in store for you this Christmas.
Or you could keep it like any normal person would do.
If you keep it however, they could trace it back to you (your signature receiving the order)
Likely scenario, someone messed up the order and the phone was sent to you. Whoever was supposed to receive the phone will not receive it, and will file a "lost/stolen" with Google and they will ship another one to them as an apology.
It isn't stealing because you didn't take it, it shipped to you
Sent from my SGH-T999 using xda app-developers app
jedinegotiator said:
What do you guys think?
Click to expand...
Click to collapse
http://consumerist.com/2012/12/05/when-we-ordered-one-ipad-and-best-buy-sent-five/
Here's one way to handle it... and a company (Best Buy - I'm shocked) that also handled it the right way.
chronos7 said:
It isn't stealing because you didn't take it, it shipped to you
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Just like being given extra $50 change at the register isn't stealing? Legally it may not be stealing but ethically it wrong and stealing. Some of us answer to the Big G, not Google, and don't have a disposable conscience as some of the logic being thrown around is implying.
I voided my warranty.
netsyd said:
http://consumerist.com/2012/12/05/when-we-ordered-one-ipad-and-best-buy-sent-five/
Here's one way to handle it... and a company (Best Buy - I'm shocked) that also handled it the right way.
Click to expand...
Click to collapse
Thanks, that helped a lot.
Legally, anything that is shipped to your home is yours to keep. This is in order to prevent companies from shipping you merchandise that you never asked for, then hounding you for the money.
danielvc said:
Legally, anything that is shipped to your home is yours to keep. This is in order to prevent companies from shipping you merchandise that you never asked for, then hounding you for the money.
Click to expand...
Click to collapse
If I were you, I'd make sure the one I opened doesn't have the hardware problem where the earpiece constantly makes static/electronic noise even when the screen is off. cause that affected many phones. If it does have that problem, I'd send THAT one back to goog
http://www.motorola.com/us/home
What do you guys think? It says you try for 2 weeks then I'm pretty sure you gotta buy the phone on its actual price. Lol just thought it was interesting 0.01 off contract.
I wonder what the marketing team is playing at here. This is a unique way of selling phones.
so what if i get one for 2 weeks and then decide i dont want it? do i just send back a customized Moto X with no other charges? seems a little sketchy to me
savini72 said:
so what if i get one for 2 weeks and then decide i dont want it? do i just send back a customized Moto X with no other charges? seems a little sketchy to me
Click to expand...
Click to collapse
It's possible they would require you to ship it back to them on your dime. IMO, this is completely fair. The penny puts your CC on their account. If people decide to take advantage of this for fraudulent reasons, Moto has your CC on their database and can easily charge you the full amount. This also moves units as well and gains exposure for the phone(sounds like their 500M marketing budget was cut). Some people may be convinced to keep the phone because spending the effort to ship back the phone may be too dissuading.
For our benefit, we get to test-run a phone at no risk for 2 weeks and we just have to send it back if we're done. That sounds good to me. Of course if they provide pre-paid labels to send back, then it really is no-risk for us.
alpha-niner64 said:
It's possible they would require you to ship it back to them on your dime. IMO, this is completely fair. The penny puts your CC on their account. If people decide to take advantage of this for fraudulent reasons, Moto has your CC on their database and can easily charge you the full amount. This also moves units as well and gains exposure for the phone(sounds like their 500M marketing budget was cut). Some people may be convinced to keep the phone because spending the effort to ship back the phone may be too dissuading.
For our benefit, we get to test-run a phone at no risk for 2 weeks and we just have to send it back if we're done. That sounds good to me. Of course if they provide pre-paid labels to send back, then it really is no-risk for us.
Click to expand...
Click to collapse
Thats what im thinking. i want to try out a Wooden back before i use my code! if i cant get one, try it out and send it back for $.01, thats a no brainer. or even let my girlfriend try it out for 2 weeks and not use her GS3 that she always complains about...(Dont want her to get a iph*ne)
There is no charge to send it back from what i have heard.
No charge for shipping or the return either (you contact FedEx and they send the return packaging and can pick it up as well).
Motorola knows people will attempt to scam them for phones with this, if you read the FAQ for this Try Before You Buy offer they make it clear they can and will remotely brick the phones if you attempt to rip 'em off (not sure there's any actual way to stop that, even with using custom ROMs, etc, I have no idea).
If you do decide to keep one they'll attempt to charge the credit card the full price, and if that doesn't go through they'll then push lawyers on you so, I'm pretty sure they're covered.
Worse comes to worse they can simply push the IMEI to the national blacklist and the phone is dead regardless.
I mean, for a penny, if they're willing to ship me one I'd love to try one out for a time, can just slide my T-Mobile SIM in it and I'm good to go.
<least till this Sprint/T-Mobile and now SoftBank crap gets resolved 'cause if it happens you can be damned sure they're going to kill the $30/month plan so many of us love...>
Got my promo code I'd like my wife to try it out
Sent from my HTC One_M8 using XDA Free mobile app
---------- Post added at 10:20 PM ---------- Previous post was at 10:14 PM ----------
She currently has a gs3 I hope it's faster
Sent from my HTC One_M8 using XDA Free mobile app
They are all out now.
Although if you're willing to put the full price on a credit card (instead of only "paying a penny") you can still try one out for 14 days and return it free if you want.
Restola said:
They are all out now.
Although if you're willing to put the full price on a credit card (instead of only "paying a penny") you can still try one out for 14 days and return it free if you want.
Click to expand...
Click to collapse
I don't think you can return it if you buy it full price I think you can only exchange it for a different color option.
But anyway I was looking forward for this promotion as I can't stand my note 3 anymore because it's so laggy but when I woke up this morning all the codes were gone
If anyone has a spare one and willing to give it away for free I will gladly take it
Got a Royal Blue, White Front and Metallic accent ordered. I'm 50/50 right now on keeping it past 14 days once it gets here.
Just seems for the $400+ price it's a little steep
Got one to try out and possibly keep. White/Bamboo/Silver Accents & 64gb. Always liked the X and wanted one since last Fall.
lisek99 said:
I don't think you can return it if you buy it full price I think you can only exchange it for a different color option.
Click to expand...
Click to collapse
I was able to return the X I bought during the black Friday promotion within 30 days (CA resident) with no penalty and free shipping. Maybe they've changed their policy since January.
Anyways, I ordered a blue/white/bamboo 32gb to try out. If the screen and camera are better than the one I had in December, I'll seriously consider keeping it. My nexus 4 has been struggling lately and I don't know if it'll make it to the X+1/Nexus 6(?) release in September.
Sent from my Nexus 4 using Tapatalk
Delete
Sent from my HTC One_M8 using XDA Premium 4 mobile app
lil bit late...
damn.....
So for some reason Motorola sent me another code that expires today. Here it is:
TESTDRIVE-GIYB-NYR2-BKW3-DBPX
Expiration:**11:59pm ET, June 10, 2014
Is it worth getting a moto x so close to the release of the x+1?
Anybody have their device shipped yet?
illogic6 said:
Anybody have their device shipped yet?
Click to expand...
Click to collapse
My order was put on hold for some reason and Motorola doesn't know why. Said they have a HUGE influx of orders on hold some special department is plowing through to process. Odd.
quailallstar said:
My order was put on hold for some reason and Motorola doesn't know why. Said they have a HUGE influx of orders on hold some special department is plowing through to process. Odd.
Click to expand...
Click to collapse
Did you get an email saying it was on hold or did you proactively have to contact CS to learn this? You'd think they'd be capable of handling a huge influx of orders at this point.
Everything went smooth, got my loaner which was the crappy J7 and pre-ordered that other phone (cough) But when I checked my account I see they tried to play me! She removed my Jump 1.0 and put me on Jump 2.0 so I called 611 ASAP and got that changed back. Why the heck would I want to have to pay half of the device off before I can jump? The way it's setup now I get 2 upgrades a year. I always get one in May and then another in August which is only 3 months so I only make 3 payments on my phone and then I get to jump again. Got the HTC 10 in May, jumped to the Note 7 in August and T-Mobile pays off the $594 I owed on the HTC 10. I remember when I first got with T-Mobile I waited 9 months before my first jump so I'm guessing that's why I get a jump at 9 months, then again after 3 months but I like it like that.
I refuse to accept a crappy J7 phone as a substitute for the most expensive phone they had in their stores. I've spent the past six days either at the store, on the phone or on Twitter and have absolutely nothing to show for my effort.
Sunday, the store said they couldn't do anything, to call customer service. Monday I called and requested an S7 Edge. They ordered an S7 instead which was supposed to be shipped overnight. Tuesday when I didn't get the confirmation email, I went on Twitter. I told them I wanted an S7 Edge, and they told me that once the EIP is signed, it's a done deal. When the phone didn't show shipped Wednesday morning, back on Twitter. I again told them I wanted an S7 Edge. I finally got someone who said OK, we'll get you an S7 Edge, we'll stop UPS from delivering the S7 and we'll overnight it. Thursday came with no tracking information on the S7 Edge. Back on Twitter. I was told that the Edge would ship Thursday overnight. Today, no Edge. Come to find out they're out of them. One representative said to turn the Note 7 in at the store and pick any phone they have. The other wanted me to call a phone number to arrange for a loaner.
This has been the most focked up customer service experience in my life. I want to flame T-Mobile on every venue that I can.
when i did the same they literally called the 800# and handed me one of their personal cell phones and had me set up the exchange with corporate. I have my Note 7 until they send me both an S7 edge and the replacement Note 7. Once the replacement note 7 shows i have to return my old note 7. Really just means i have 2 phones for a while
------- Edit ------------------------
this is what they did in store
http://forum.xda-developers.com/tmobile-note-7/how-to/how-s7-edge-temp-phone-till-note7s-t3462542
mallman said:
when i did the same they literally called the 800# and handed me one of their personal cell phones and had me set up the exchange with corporate. I have my Note 7 until they send me both an S7 edge and the replacement Note 7. Once the replacement note 7 shows i have to return my old note 7. Really just means i have 2 phones for a while
------- Edit ------------------------
this is what they did in store
http://forum.xda-developers.com/tmobile-note-7/how-to/how-s7-edge-temp-phone-till-note7s-t3462542
Click to expand...
Click to collapse
She had a email with all the steps they were supposed to follow so I didn't argue but the J7 does suck lol. They have my account all screwed up now, and I have a balance of -$488 some how so I ain't gonna complain lol. But I would like to know how each T-Mobile store in my area (4 within a few miles of each other) only got 1-3 regular iphones each while the lines were around the building lol. This was the absolute dumbest launch for a phone I have ever seen.
Lancerz said:
She had a email with all the steps they were supposed to follow so I didn't argue but the J7 does suck lol. They have my account all screwed up now, and I have a balance of -$488 some how so I ain't gonna complain lol. But I would like to know how each T-Mobile store in my area (4 within a few miles of each other) only got 1-3 regular iphones each while the lines were around the building lol. This was the absolute dumbest launch for a phone I have ever seen.
Click to expand...
Click to collapse
If you had held out for the S7 or S7 Edge you would have been eligible for either a VR or a 256 gig SD card. You have a receipt and a ESIN because you essentially bought the loaner they're supposed to credit back when the replacements come in.
I already got the card with the Note 7. I want the VR.
My account is also all screwed up! I have a balance of almost $1000. not sure how that is, when my normal bill is around $240 and paid in full long before the due date.
With this fiasco tmobile ****ed up my bill somehow... Someway... So won't be putting my hands in any loaner. I got a note 7...it is a note 7 I will return. The funny part is I did a normal jump 1...first and last time I do that over the phone.
---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------
Chr0nicDreamz said:
My account is also all screwed up! I have a balance of almost $1000. not sure how that is, when my normal bill is around $240 and paid in full long before the due date.
Click to expand...
Click to collapse
Call them... What I did they fixed that up and some screw up. Cause I was being billed for the note 5 still as well as the iPhone 6 I paid off... My bill went from 271 to 190 somehow
mgbotoe said:
With this fiasco tmobile ****ed up my bill somehow... Someway... So won't be putting my hands in any loaner. I got a note 7...it is a note 7 I will return. The funny part is I did a normal jump 1...first and last time I do that over the phone.
---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------
Call them... What I did they fixed that up and some screw up. Cause I was being billed for the note 5 still as well as the iPhone 6 I paid off... My bill went from 271 to 190 somehow
Click to expand...
Click to collapse
I have a negative balance of 1300 bucks.. also odd
pcriz said:
I have a negative balance of 1300 bucks.. also odd
Click to expand...
Click to collapse
Mines the same way, but -649 instead of -1300. Called and they said it was the EIP refund for the n7 for when I got the s7e and it'll clear up on the next bill. If you had 2 n7's that makes sense, as it's double what mine is.
Sent from my SM-G935T using Tapatalk
toastido said:
Mines the same way, but -649 instead of -1300. Called and they said it was the EIP refund for the n7 for when I got the s7e and it'll clear up on the next bill. If you had 2 n7's that makes sense, as it's double what mine is.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I had 2 note 7s and my bill is sitting at $921. I told them they better fix it fast or I'll return all my equipment.
Sent from my SM-G930T using XDA-Developers mobile app
Went to exchange my Note 7 with the s7 edge (loaner) at my t mobile store. Before I went up there I called and asked if they have silver Note 7 for exchange and the girl said yes. Short story is I wait inline for 45 minutes just to hear that samsung never sent any silver phones. I called 3 other stores near me and NO ONE has silver, I also cannot exchange my silver for a black. WTF
My store would exchange my silver for blue (which I didn't want) but i decided to get it anyway. sat there my entire lunch hour and still didn't get to the desk. another store just hasn't got any yet. the third has them locked in the safe and won't sell/exchange them until they hear from "upper management" tried twitter and calling for support and was told that exchanges can only be done in store. oh and the other store I called said that I could exchange it, but i'd have to bring in the box, which i don't have, so that's nice. they sent me a survey for my call, that was a mistake.
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
Not threatened but i had to go back and get it from home
apatcas said:
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
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According to Twitter TmobileHelp A box is preferred but they should still be able to help you. Ask for twitter public confirmation a box is needed in the store.
Confirmed. You are not required to have the box but the would prefer it.
T-Mobile Help @TMobileHelp
@JohnLegere If you still have the original packaging, that's awesome. If not, we will accept the return of the device... 1/2
T-Mobile Help @TMobileHelp
@JohnLegere ...regardless. *DanKing 2/2
They are very interested in knowing what store that was in Atlanta. lol
apatcas said:
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
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You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
DeadPhoenix said:
According to Twitter TmobileHelp A box is preferred but they should still be able to help you. Ask for twitter public confirmation a box is needed in the store.
Confirmed. You are not required to have the box but the would prefer it.
T-Mobile Help @TMobileHelp
@JohnLegere If you still have the original packaging, that's awesome. If not, we will accept the return of the device... 1/2
T-Mobile Help @TMobileHelp
@JohnLegere ...regardless. *DanKing 2/2
They are very interested in knowing what store that was in Atlanta. lol
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I don't personally keep the boxes if I don't plan to return the phone
---------- Post added at 04:12 PM ---------- Previous post was at 04:03 PM ----------
chipworkz said:
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
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I did. Actually don't know if he got fired because the franchise store owner said that from what he was told by the guy trying to be my friend there, I was a threat to the other employees. He wanted to put a restraining order on me after I called the cops.
apatcas said:
I don't personally keep the boxes if I don't plan to return the phone
---------- Post added at 04:12 PM ---------- Previous post was at 04:03 PM ----------
I did. Actually don't know if he got fired because the franchise store owner said that from what he was told by the guy trying to be my friend there, I was a threat to the other employees. He wanted to put a restraining order on me after I called the cops.
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There is your problem. Franchise owner shop. You should go to a corporate store.
chipworkz said:
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
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Soon as he approached me it would have been game over. Another typical kiddie. I'd make sure he lost his job and even threaten to post it online if he didn't. Then I'd do it anyway and post it as many places as I could. Ruin his punk ass life for good. Did I mention I'd also get my law partner in my firm to file whatever criminal and civil charges we could just to make sure he ****s in every single pair of pants he owns?
**** man, at the very least send that into the local news crew. Goddamn I hate kids.
... Of course that's assuming the begining part of that altercation wasn't some wild all out attack on him by you . Glad you got the phone man.
Sent from my SM-N930T using XDA-Developers mobile app
NXLTrauma25 said:
Soon as he approached me it would have been game over. Another typical kiddie. I'd make sure he lost his job and even threaten to post it online if he didn't. Then I'd do it anyway and post it as many places as I could. Ruin his punk ass life for good. Did I mention I'd also get my law partner in my firm to file whatever criminal and civil charges we could just to make sure he ****s in every single pair of pants he owns?
**** man, at the very least send that into the local news crew. Goddamn I hate kids.
... Of course that's assuming the begining part of that altercation wasn't some wild all out attack on him by you . Glad you got the phone man.
Sent from my SM-N930T using XDA-Developers mobile app
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As bad as it sounds I didn't pursue to much on this because I couldn't miss to much of work. But the whole store is full of **** heads. That guy and the manager who i think has been trying to find me on social media.
I do have a police report. I think he got fired bit it'll be OK since apparently his mom is an undercover CIA agent.
I preordered 32gb Black pixel XL the minute it was announced on the 4th.
Everything went through fine and I got a confirmation email of the order.
Then I notice that there are no funds on hold in my account .
I think nothing of it and figure they will hold funds when it ships .
Fast forward to Monday the 17th .
I call customer service to inquire when I should receive my phone and why there isn't a hold on my bank account for the funds.
They tell me that I should receive the phone between the 26-28 of October .
And that I will be charged when it ships.
That my order is processing and every is fine .
Last night I get an email from Google saying that my order has been cancelled.
It states to reason as to why ....
So I call customer service , they tell me its a billing issue and transfer me to google wallet .
We verify that my billing and mailing addresses match and they do .
Next we get on a 3 way call with my bank to see if their were any declines from their end .
Once again nothing , the bank has no record of google ever making any attempt to charge it hold funds.
The customer service representative from wallet says " well everything looks fine , so you should go ahead and place an order again "
I said to them it's sold out , how do you want me to do that .
They had no answer for that .
Then she transfered me to the ordering department .
I went back and forth with them about what took place , they escalated it to a tier 2 person , in which they told me to join the waiting list .
This is complete bull**** , they canceled my order for no reason and now I have to get on a waiting list for a phone that i ordered and got confirmation was shipping next week .
What can I do at this point ?
Thanks
Sent from my Nexus 6P using XDA Premium HD app
That sucks. One thing to try is pleading on twitter. Many companies hate when you make something public on social media so you may get a better response.
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Mickle187 said:
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
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I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
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sitnlow4life said:
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
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So far it doesn't seem like it. All I have been told is that I need to get on the wait list. That is unacceptable as it looks like it will push the order out 1-2months and we would be screwed out of the VR headset. I just called back myself to try talking to someone else or a manager if needed. They said they had to check on something and they would call me back in 5 minutes (we shall see if they do).
The only acceptable resolution for me is for them to reinstate the order and get it shipped out soon as well as still providing the codes for the headsets . After committing to spend over $1600 with Google for two phones I think that is fair on my part.
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
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I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
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You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
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Ya, you think they would just force an order in, even if they have to add it to the next batch, just put it in reserve.
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
bazofia said:
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
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Yes you will, that is the only down side, so make sure you have no problem with your credit being affected by that.
Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
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I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
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That's where they left off with me last night.
Escalated and awaiting an email ... Meanwhile the phone launches at best buy and Verizon tomorrow.
Really weighing out my options at the moment to make sure I don't left in the dark.
Sent from my Nexus 6P using XDA Premium HD app
yeah, really blows. I don't want any other phone but really need a new one. I really don't want to buy from VZW or anyone else with their fingers in things. Worst case I wait until they are available again but I am still going to be very bitter about being screwed out of 2 VR headsets.
google pre order system works backwards.
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Reely said:
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
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Does your order show cancelled in the order history on Google store website?
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thafngame24 said:
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
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Yes, it does. :/
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
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just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
jjayzx said:
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
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It definitely isn't everyone. I have a buddy who ordered one the same day and he also financed with Google. His order has not been cancelled as of now. Granted he did get the regular Pixel so maybe it is related to the XL only?
They claimed to me on the phone that two nights ago at 3am something happened and the orders had issues/got cancelled and that it happened to many orders.
---------- Post added at 01:21 PM ---------- Previous post was at 01:16 PM ----------
madmaverickmatt said:
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
Click to expand...
Click to collapse
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
Hum, I do not see it listed anymore either.
My spider sense tells me i was lied to yesterday.
Damn.
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
OK , Update:
I just got off a chat with Google and this is what they said:
Raul D10:44 AM
Thanks for contacting Google Support. My name is Raul D.
Matthew 10:44 AM
Hi, Im matthew
Raul D10:44 AM
Hello Matthew!
Matthew 10:45 AM
Good morning, I called yesterday and expressed that I was interested in taking part in teh preorder promo, but that I didnt think that I would be able to make teh cut seeing as teh 128gb version is sold out.
Matthew 10:46 AM
The Rep told me that It didnt matter when I ordered teh phone that I would get a free headset as long as I was on teh waitlist. Can you please verify this for me?
Matthew 10:46 AM
Please forgive my spelling.
Raul D10:47 AM
I'd really like to see if I can assist.
Matthew 10:47 AM
Thank you
Raul D10:47 AM
You're welcome.
Raul D10:47 AM
Please let me've a look in to it.
Raul D10:48 AM
US customers who pre order a Pixel or Pixel XL from Google Store or Project Fi will receive a promotional code for a Daydream View at no cost.
Raul D10:48 AM
This promotional code is only redeemable through the Google Store.
Raul D10:49 AM
Daydream View will NOT ship with the Pixel device.
Raul D10:49 AM
A separate email with the subject "Your Daydream View VR headset" will be sent to you after your order confirmation email which will include more details in regards to the promotion [EXAMPLE].
Matthew 10:49 AM
OK , That works, but how about if you missed the preorder because your on the wait list?
Raul D10:50 AM
This outlines that you should receive your promotional code approximately four weeks after your device ships.
Raul D10:50 AM
The promotion has no definitive end date and is only valid while supplies last. Codes will expire 12/31/2016.
Matthew 10:52 AM
ok, cool, so even if I do not place the order by yesterday 10/19/2016, as long as I order and have my device before the coupon code expires on 12/31/2016 than I should still receive the promo code for a free vr headset. Correct.
Raul D10:53 AM
I'm sorry, this is only valid while supplies last.
Matthew 10:54 AM
OK, so as long as I order my device when it becomes available, and while supplies last I should still get a promo code e-mailed to me? Is that accurate?
Raul D10:54 AM
Yes.
Matthew 10:55 AM
Wonderful, thank you, so it doesn't technically need to be a pre-order, its just a while supplies last promo effectively then. Thank you, That makes me feel better.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
I'm glad I could assist.
Matthew 10:56 AM
Thank you for your time this morning.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
It looks like you're all set.
So yes it looks liek were all set as long as we get teh device before they run out of headsets lol.