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Folks,
After complaining to T-mobile UK about the gap at the top of my G2's screen and a couple of dead pixels (see thread: http://forum.xda-developers.com/showthread.php?t=542534) they kindly sent me another within 3 days. Unfortunately though this one has no gap (thanks) there are now 3 noticable dead pixels on the screen (most noticable on startup at t-mobile splash screen).
I just want to know if anyone else has had this problem and get a bead on what others are doing about it. Problem is now I have already had a swap out these guys are now saying the policy is to bring the phone into a t-mobile store and have it sent off to be checked which to me is TOTALLY unreasonable as the handset is supposed to be brand new.. ARRRGGGHH!!! Am I just being REALLY over the top? Should I just have to put up with the dead pixels??
i suppose it really does just depend on how bad they are.
I know you would just be on the edge of HTC's policy on pixels...they usually won't touch anything under four unless they're really obvious
Hmm.. Well there is one which is REALLY noticable during the startup and less so during operation. The other two are not quite as obvious during startup and practically invisible during normal ops. Thing I really want to know is whether or not this is common among users of this phone and they are just living with it as it doesn't really affect the use of the phone or is it just me that this is happening with?
People. If any of you are out there especially if you are on a UK t-mobile contract could you please try switching off your phone then switching it on and check you screen while the splash screen loads and see if you notice any dead pixels or see if you can get a black background and check.
I would be reluctant but prepared to put up with this if it were something which was the norm for the majority of new G2 handsets and really dont want to keep swapping my phone only for the dead pixels to be more noticable on the replacement. I guess it's just a peace of mind in numbers thing.
with current LCD technology, the odd dead pixel here and there is fairly normal, but thankfully not as wide spread as it used to be.
I've not seen any on the ones i have seen, and never had a dead pixel on the HTC built devices i have personally owned (going back to 2003/4), although my one and only PSP, which i bought the day it was released, had a crap load of them and was sold very soon afterwards!
I don't think it is particularly widespread to be honest, but there will always be one or two devices in a run that get a dodgy pixel or two.
have you checked the market to see if there is a pixel conditioning app? I'm sure i saw one somewhere. They don't always work, but it cant hurt to try...sometimes they come unstuck after a while.
oh, and i also have a t-mobile one. None on mine.
Dude.. Fortunately the only guy responding to this post is a guy who is being as helpful as you I can;t say I am even aware that pixel conditioning apps exist.. I'll have a look.
be lucky, i'm actually in a good mood at the moment! i guess it's the prescription painkillers i'm on (legitimately i might add...i'm not some sort of addict) overriding my natural hatred and grumpiness of being at work on a weekend....god bless opiates!
i've already pissed someone here off this morning before they kicked in!!
I bought a sim free Hero from Mobilefun. I'm now on my THIRD Hero due to replacing the last 2. The current one and first didn't have any screen issues but the second one did. As soon as i swithced it on, big bright spots. Sent it back straight away of course, as this is unacceptable.
The current one has a minor cosmetic flaw but I'm keeping it this time
Don't worry about being OTT about this. You pay a lot of money, you want something top notch.
Edit: Incidentally, Mobilefun customer service is the best I've experienced. Both handsets were replaced and in the palm of my hand again within 48 hours!
kingtendo said:
People. If any of you are out there especially if you are on a UK t-mobile contract could you please try switching off your phone then switching it on and check you screen while the splash screen loads and see if you notice any dead pixels or see if you can get a black background and check.
I would be reluctant but prepared to put up with this if it were something which was the norm for the majority of new G2 handsets and really dont want to keep swapping my phone only for the dead pixels to be more noticable on the replacement. I guess it's just a peace of mind in numbers thing.
Click to expand...
Click to collapse
I have a t-mobile contract hero, I can't see any dead pixels on the splash screen.
There is a tiny gap at the top (ie you can see some copper if you hold it at the right angle to a bright light, but It seems to be the same as all around the rest of the screen and so it doesn't really worry me.
Dude.. As far as the gap in the screen goes there SHOULDN'T be one. I had one on the last handset and changed mine. As I explained this one has some dead pixels but the gap is gone. I repeat it should NOT be there. All manner of dust and debri will eventually get stuck in there and on the underside of the display I am sure. If you can change it I certainly would. I think I will be attempting to change mine again (sigh)
definitely should not be a gap.
my first one does not have one, i'm waiting to see what the state of the second one is when i get home this afternoon. i hope it's ok.
I have a dead pixel as well in the top left corner but it's only noticeable on the startup screen so I don't mind. It's actually quite common with LCDs, my girlfriends iPhone has a couple and I've had phones in the past with some. You can google nearly any phone and find people dead pixels..palm pre, iphone 3gs, blackberry etc. You can return it but then you run the risk of getting a phone with other issues or more dead pixels.
my HTC Hero has 3 dead pixels but they dont bother me at all .
rhedgehog said:
be lucky, i'm actually in a good mood at the moment! i guess it's the prescription painkillers i'm on (legitimately i might add...i'm not some sort of addict) overriding my natural hatred and grumpiness of being at work on a weekend....god bless opiates!
i've already pissed someone here off this morning before they kicked in!!
Click to expand...
Click to collapse
Don't worry rhedgehog, I've already forgiven your faux pas this morning.
Sorry, post completely irrelevant to your issue!
kingtendo said:
Hmm.. Well there is one which is REALLY noticable during the startup and less so during operation. The other two are not quite as obvious during startup and practically invisible during normal ops. Thing I really want to know is whether or not this is common among users of this phone and they are just living with it as it doesn't really affect the use of the phone or is it just me that this is happening with?
Click to expand...
Click to collapse
You know i thought i had dead pixels at startup under the hero word, but when i loaded a pixel fixer app to check the dead pixes by cycleing different colours on the screen nothing showed im convinced the start up animation is glitched and makes it look like dead pixels!! get the app and check!!
I have a dead pixel too and mailed to the company from where i bought it. I mean, did pay a lot of money for it, 440€, so i expect a device wich has no dead pixels or gaps at all!! .
Let you know how things go.
cheers
I have 3 dead pixels on the startup screen one in the very top right. I don't notice them when the phone is in normal operation. if I get anymore I will be tempted to send. it back.
yrreP said:
Don't worry rhedgehog, I've already forgiven your faux pas this morning.
Click to expand...
Click to collapse
shut up Yrrep, or im snapping your SIM again!!! see you at work in the morning
Sorry, now back to the topic....
second g2 arrived and no gap or dead pixels on that one either.
Right, I've decided to ring T mobile about replacing my Hero due to the gap. Will it be an issue that it's more than 7 days since I recieved my phone?
T-Mobile will usually try and be funny with anyone requesting the return of a handset after 7 days but just stick to your guns.. The item is faulty but not instantly noticable. If you catch the rigt person you will be ok.. Just try calling back a few times if necessary. I think half the time I get stuff from them I because i hassle them so much.
By the way.. Can anyone recommend a good pixel testing/fixing app??
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?
Nope, haven't got that circle on mine at all.
Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!
Defo a faulty phone
Sent from my GT-I9100 using XDA App
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though
This is why I don't import anymore
RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
Click to expand...
Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).
RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol
Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.
-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App
last night i was surfing some pages, when i noticed a yellow stain/spot at the right side, near to the top of my screen.
this morning when i looked at it again, i frist thought it was gone, but after some usage, it came back.
taking a closer look, i saw, that the slcd foil(?) under the glass has bend a little bit, what seems to be the reason for this yellow stain. i think it might be a heat problem, since it was gone this morning, but came back after some usage.
i also think it might have to do with using navigation, since my nexus really gets hot while using that.
anyway i will bring it to the shop, but i'd like to know if there were others experiencing this..
here two pics attached (the stain can't be seen that good on a picture).
You sure it wasn't dropped?
Sent from my Nexus S 4G using xda premium
Rem3Dy said:
You sure it wasn't dropped?
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
yeah, in all those 6 months, that i have it, i never dropped it.
I've also 2 yellow stains,on the left and the right of the lcd on my slcd i9023.I guess it has something to do with heat,because in winter when I've bought it ,it was ok,now in summer the yellow stains appeared.Next week I;ll send the phone to Vodafone service in my country,and I hope it will be exchanged.
Best Regards
eGozelle said:
yeah, in all those 6 months, that i have it, i never dropped it.
Click to expand...
Click to collapse
That sucks. I hate dealing with hardware issues. Good luck getting it fixed.
After 1 week in service,today I've received back my Nexus S i9023 with a new slcd fitted.No more yellow staints,I hope it will remain the same a few month at least.
Cheers
hello, I am also having the same problem, the same yellow stain has appeared on my right side but i don't have the "warped" lcd as in the first photo... It is definitively a heat problem because i noticed the "stain" when i was downloading on wifi while plugged in and that part of the screen was far hotter then the rest of the screen...maybe some chip under it running hot.
The thing is i got the phone new 6 months ago from ebay so no warranty and my concern is, what guarantee do i have that after i change the screen, that the problem won't appear again? Does anybody know if there is a fix eighter for the screen now or something to prevent it from happening again to my new screen? Could it be a manufacturing problem of the screen itself?
It doesn't seem that this issue is common..Also does the spot spread?
Thanks for taking the patience to read and for any answers.
Today I noticed the exact same problem in the same part of the screen, and I also noticed the foil being bent at that part of the screen. Its perfectly visible under a certain light angle. Being on the exact same spot as your problem, I suppose that it is some chip under that part of the screen causing the problem. I think I also has to do with the fact that the screen is curved... anyway, I cannot return mine for a new one, I hope people in the local service shops will be able to provide me with a fix. Too bad that such a cool phone like the Nexus S suffers from so much problems (I also had the proximity sensor problem that caused screen to remain black sometimes when the phone rings without a way to see who is calling). I will go for one of the new nokia handsets.
Another one here with the same problem on the upper right corner...
I have the phone 8 months now and I am sure that yellow stain wasn't there from the beggining but now it's quite visible especially with white font for ex. when browsing... Also in a specific angle the foil of the screen in that place is visible too...
Same problem on the right corner on top. If its in guarantee they will fix it for free?
Sent from my Nexus S
now after having my display fixed last october for free, since it's a known issue, i actually got a new stain after a couple of months..
but this time, it's on the left side and much bigger.. time to send it in again, warranty till next february..
I have the same issue, I am planning on getting it fixed as well. Good to know that it's a known issue and it's covered.
Same here, upper left corner...
Disappointed to read replacement parts are defective too...
exactly the same issue on right top corner, I sent my phone to warranty repair currently...
Top left corner here. Just hope i can find my warranty or else Im screwed..
Sent from my Nexus S using xda app-developers app
Unfortunately i have just seen the same thing that's happened on our nexus s on my friends galaxy nexus.. i was planning to get one after my nexus s developed the spot but now i'm not so sure anymore..
Center left... the same problem!
upper right corner here. Noticed it in some very hot days that are passing now in my country. should I send it to warranty?
My worries, I got the phone in a promotion (huge discount) afraid that if I returned it they will give my money back and I can't get any similar phone for the same money (I really like/need this device)... in the other hand, it might get worse than it is and unusable
Are you guys running custom kernels?
Nope
Hey guys. I got my Nexus6P exactly on the 1st of this month through a local retailer here called Poorvika mobiles. Pretty awesome and I've had no problems until today when I found the paint on the right corner edge of my phone seems to have peeled off. I'm pretty sure it's not a scratch as I've had a Spigen rugged armor case since day 10 and I check my phone occasionally for issues. I want to know if this would come under warranty as this is pretty soon for a phone of this cost to have paint come off. Picture attached to post.
Couldn't attach picture to first post for some reason. Posting here.
And will they accept if I return it?
Maybe, call them and report your results.
They might, but you'll need to contact them...
It's rudimentary...
Sent from my Nexus 6P using Tapatalk
UPDATE: So I remove my case today for the first time after taking that picture and holy f**k. It's chipped on the top. It's been in the case the whole time. Right now, I'm at home most of the time and the phone is either with me or on a table. It hasn't fallen even once to date. I have no clue as to what is happening
You could try to change the phone but maybe you might get a replacement with eg. faulty pixels. If you use a case, I would not bother about this problem. Just for the fun of it, when was your phone manufactured ? Mine was built in 11/13.
What about when you're sleeping can you fully account for the devices whereabouts
Sent from my Nexus 6P using Tapatalk
Gorgtech said:
You could try to change the phone but maybe you might get a replacement with eg. faulty pixels. If you use a case, I would not bother about this problem. Just for the fun of it, when was your phone manufactured ? Mine was built in 11/13.
Click to expand...
Click to collapse
Mine was manufactured on 11/11. And I think I'll head over to the store now and show it to them. The problem right now is I have no real proof of anything. Anyway, I guess it'll be worth the ask. One of the reasons, I purchased this phone apart from it's awesome performance is the looks. It sucks to see this happening to a great phone like this so early.
bipoler said:
What about when you're sleeping can you fully account for the devices whereabouts
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yeah. I live with my parents who hate android so they never touch my phone. Apart from that, I sleep the last at night so there's no way anyone could've taken it. Also it's in its case all the time.
According to what I have read online, this seems to be a normal behavior for AMOLED screens. But coming from a NEXUS 5 with LCD screen, the tint shifting with changing angles is really jarring at times. I've asked for a replacement and it is coming next week. Has anyone gotten a replacement recently and still seeing this issue with their screen? Perhaps the latest batch has solved this issue or at least made it better? My current 6p has a manufacturing date of 10/29. If the replacement refurbished phone is even worse, can I tell Google to take it back instead of sending the phone I have now and start another RMA? Thanks in advance for your input.
Do you have a screen protector installed? It would cause this issue also in Android N you can adjust the screen RGB to satisfy to your likings. I bet the phone you get will be the same you just are not used to amoled and need to adjust it to resemble LCD.
matt1515 said:
Do you have a screen protector installed? It would cause this issue also in Android N you can adjust the screen RGB to satisfy to your likings. I bet the phone you get will be the same you just are not used to amoled and need to adjust it to resemble LCD.
Click to expand...
Click to collapse
I do have a plastic screen protector on the screen. I dont know how Android N will solve the tint shifting from blueish to pinkish when moving the phone slightly in any direction. I'm hoping the replacement phone will solve this issue or at least make it less noticeable. My brother's Note 4 isn't as extreme as my 6p when it comes to the tint shifting issue.
triplettt said:
I do have a plastic screen protector on the screen. I dont know how Android N will solve the tint shifting from blueish to pinkish when moving the phone slightly in any direction. I'm hoping the replacement phone will solve this issue or at least make it less noticeable. My brother's Note 4 isn't as extreme as my 6p when it comes to the tint shifting issue.
Click to expand...
Click to collapse
I'm willing to bet it's the screen protector causing that issue that's what they do. Try pulling it off and check then. I use a glass screen protector it does this slightly I guess but it's because I put a piece of glass over my screen. It's an amazing phone once you adjust RGB to your liking I'm sure you'll be happy and higher end screen protector's may limit this issue almost obsolete but you'll always get slight reflection issues.
I've raised an RMA request today as the top two thirds of my screen have a pink hue and the bottom third doesn't, and also seems noticeably brighter.
I noticed this issue straight away before I was aware of the numerous threads on the internet discussing it.
I have had many phones with amoled screens before and have never experienced this.
I love the phone though and if my RMA phone is worse, I'll send it back and keep this one. When I asked the Google guy about this, he just said to email him and let him know I was doing it and he would instruct what to do so they knew which phone to expect back.
My current phone is also an October 2015 handset.
Sent from my Nexus 6P using Tapatalk
matt1515 said:
I'm willing to bet it's the screen protector causing that issue that's what they do. Try pulling it off and check then. I use a glass screen protector it does this slightly I guess but it's because I put a piece of glass over my screen. It's an amazing phone once you adjust RGB to your liking I'm sure you'll be happy and higher end screen protector's may limit this issue almost obsolete but you'll always get slight reflection issues.
Click to expand...
Click to collapse
Are you sure because there are numerous threads online regarding this issue with or without any sort of screen protector. But I will peel off the plastic screen protector and compare it side by side with the replacement once it's arrived.
crash_194 said:
I've raised an RMA request today as the top two thirds of my screen have a pink hue and the bottom third doesn't, and also seems noticeably brighter.
I noticed this issue straight away before I was aware of the numerous threads on the internet discussing it.
I have had many phones with amoled screens before and have never experienced this.
I love the phone though and if my RMA phone is worse, I'll send it back and keep this one. When I asked the Google guy about this, he just said to email him and let him know I was doing it and he would instruct what to do so they knew which phone to expect back.
My current phone is also an October 2015 handset.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Thanks for the info. Are you getting a brand new replacement phone or a refurbished one? Funny, how the rep told me that I must send back my current phone once I'd received the replacement because that is how the return/refund system is set up which doesn't make sense. I mean why would I want to return a phone that is better than a replacement phone? I wonder if anyone here has gotten a latest batch with a recent built date and still have this issue with his screen?
triplettt said:
Are you sure because there are numerous threads online regarding this issue with or without any sort of screen protector. But I will peel off the plastic screen protector and compare it side by side with the replacement once it's arrived.
Thanks for the info. Are you getting a brand new replacement phone or a refurbished one? Funny, how the rep told me that I must send back my current phone once I'd received the replacement because that is how the return/refund system is set up which doesn't make sense. I mean why would I want to return a phone that is better than a replacement phone? I wonder if anyone here has gotten a latest batch with a recent built date and still have this issue with his screen?
Click to expand...
Click to collapse
The guy I spoke to was brilliant. I explained the issue and I could tell it wasn't the first time he'd heard it.
He offered a possible explanation that there could be glue which hadn't cured fully due to it being a new device. I then said I would hope there want still wet glue on a phone that was build in October 2015! Lol
I asked what would happen if I should get a replacement and God forbid it is worse and he said to just drop him an email and he would arrange for me to send the newer device back. Anything seemed possible and nothing was an issue.
Slightly off topic but I'm a firm believer that 100% perfection doesn't exist and to be honest this slight screen issue isn't a deal breaker for me as I do really like the phone. I've had a OnePlus 2 and a Nexus 5x in the last two months and both were nowhere near on par with the 6P.
Sent from my Nexus 6P using Tapatalk
crash_194 said:
The guy I spoke to was brilliant. I explained the issue and I could tell it wasn't the first time he'd heard it.
He offered a possible explanation that there could be glue which hadn't cured fully due to it being a new device. I then said I would hope there want still wet glue on a phone that was build in October 2015! Lol
I asked what would happen if I should get a replacement and God forbid it is worse and he said to just drop him an email and he would arrange for me to send the newer device back. Anything seemed possible and nothing was an issue.
Slightly off topic but I'm a firm believer that 100% perfection doesn't exist and to be honest this slight screen issue isn't a deal breaker for me as I do really like the phone. I've had a OnePlus 2 and a Nexus 5x in the last two months and both were nowhere near on par with the 6P.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I agree with you on the 6p. I really like it as well. Let's hope we both will get a replacement that is even better than the one we have right now! I'll keep you updated once I received the replacement. BTW, are they sending you a brand new one or a refurbished? I've read that refurbished are often better than new ones because they have been tested even more and often look like a new phone.
I've no idea mate to be honest? I may even cancel the RMA or just refuse the new one. I'm either getting used to the hue or it is sorting itself out the more I use the phone (if that is even possible?!)
My speakers on the phone are great and I have no other issues. I'd hate to get another phone that wasn't as good as the one I have!
How would you tell if a unit was a refurbished...?
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crash_194 said:
I've no idea mate to be honest? I may even cancel the RMA or just refuse the new one. I'm either getting used to the hue or it is sorting itself out the more I use the phone (if that is even possible?!)
My speakers on the phone are great and I have no other issues. I'd hate to get another phone that wasn't as good as the one I have!
How would you tell if a unit was a refurbished...?
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The refurbished units come in plain carbon boxes while the new ones come in retailed packaging. Also, on your RMA order confirmation, it would say if the unit is refurbished or not. I'm curious and hopeful that my replacement will be an even better unit so for that reason I will accept the delivery. You can always send it back if you dont like it at no cost to you.
crash_194 said:
I've no idea mate to be honest? I may even cancel the RMA or just refuse the new one. I'm either getting used to the hue or it is sorting itself out the more I use the phone (if that is even possible?!)
My speakers on the phone are great and I have no other issues. I'd hate to get another phone that wasn't as good as the one I have!
How would you tell if a unit was a refurbished...?
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Hi mate...did you get your replacement phone yet? I got mine today. It has a manufacturing date of 10/25 which is a few days before my current phone. The screen is brighter and the hue is more of a blueish white. It is definitely "cooler" than my current device which has a yellowish tint to it. The replacement phone shows white background better and more realistic. Most importantly, the shifting tint is less noticeable when I move the phone. Unfortunately, the speakers seem not as loud as my current phone. But I will keep the replacement and will be sending the current phone back to Google. I hope you got a good replacement device as I did!
I cancelled my RMA in the end and stuck with the original device. The pink hue has seemingly rapidly dissipated the more I've used the phone and had the screen on. I'm not sure if this is possible but I have read about people advising to give the screen a week or two of use to "settle"?
I can't really see what I was originally seeing, and that is when deliberately trying to reproduce the effect using a screen testing app, as opposed to me getting used to the effect in general use and not noticing it.
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