Does anyone have any more information on what the manufacturer's warranty is going to be like for this? I had read some random sites a week ago saying something to the effect of S Guard which would provide an extra year of warranty as well as include 1 free screen replacement (I suppose kind of how I have on my current Droid Turbo from Motorola). With such a big screen, I'm surprised this hasn't been asked yet. It also would help me make a decision on whether or not to go with a thrid party insurance such as squaretrade, etc. Any thoughts appreciated!
In the US you get 1 month of Samsung Premium Care for free, after that it is $12/mo.
http://www.samsung.com/us/support/premium-care/
There is a $99 deductible for damaged devices, warranty replacements are free.
There is no such option in Canada except if u get one through ur carrier
Sent from my SM-G930W8 using Tapatalk
kinda disappointing considering the original rumors.
Related
Edit-D'oh. I failed searching. I somehow missed the 3 existing posts about square trade warranties for the nexus one. *sigh* I blame sleep dep and the 15 hour shift at work I just finished. Well, hey, it's more confirmation that square trade covers it, even if it apparently is MUCH cheaper to go with your existing home insurance company.
So, I'm almost certainly getting a nexus one in a month. However, I was very worried about possibly not having a warranty for it, due to the 'warranty void if phone unlocked' thing. I know some people have gotten HTC to fix manufacturing defects, but it worried me. I buy warranties for most of my portable electronics from Square Trade, so I emailed them to ask if their warranty covers unlocked Nexus Ones, and it does! I priced the warranty on their website, and it's $115 for a 2 year warranty that also covers accidental damage (tho with a $50 deductible for accident claims). And, if they can't fix any problems within 5 days, they refund you the purchase price of the phone! You've got 90 days from date of purchase to get a warranty from square trade.
So, for those of us who want to root our nexus ones, but want to still be covered by a warranty, this seems like an awesome option! I've included the text of the email exchange with Square Trade below!
Hel
Edit-If you've got another insurance policy/warranty for your nexus one, post the details here! What it cost, what it covers, how they handle claims, whatever info you've got!
Hello *****,
Thank you for contacting SquareTrade.
We offer coverage for unlocked cell phones, regardless of condition (New, Used, or Refurbished).
This offer of coverage is specific to software unlocked phones. We do not offer coverage for hardware unlocked cell phones (that is, any phone where the hardware has been modified by an unauthorized 3rd party to unlock the phone).
Hope that answers your question! You can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
JP
SquareTrade Care Specialist
re: Ticket [**********]
Your comment:
If I were to purchase a square trade warranty for a nexus one phone, and unlocked the nexus one, which voids the manufacturer warranty (except sometimes the manufacturer will still honor the warranty for hardware defects, according to online forums), would the square trade warranty still cover any hardware defects or physical accidental damage to the phone? Thanks!
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well, thats way more expensive than my 0 deductible, $60 policy from state farm for two years....
Red MacGregor said:
well, thats way more expensive than my 0 deductible, $60 policy from state farm for two years....
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ooo, that's inexpensive! I like inexpensive! What's the state farm policy cover? Accidental Damage? Normal wear? battery? Can anyone get one, or do you have to already be a state farm policy holder? Do they give a full price refund, or just replace/repair?
i was already with state farm for other stuff so i'm not sure about that... any major insurance agency will have a similar policy, so if you're with farmers, geico, progressive, whatever for your homeowners/car/renters/whatever policy, I'd call them first for the multiline discount.
they just cut you a check for whatever you make the insurance for... i made mine for $600 to cover the phone & MicroSD card. if something, ANYTHING, including flashing a bad radio and bricking it happens, you call 'em, they send you a check. even if you used the phone to shim the jack when changing a tire, it's covered.
Interesting! I have "progressive" renter's insurance, tho it's actually from a company called homesite. I know we pay an extra $12 a year for computer coverage. I'll have to call them and find out if we've got cell phone coverage, and if not, how much it'd be. Thanks for the info!
I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer
If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty. So if you buy it in the UK and have it shipped to the U.S. it'll be covered as you'll have a receipt from the UK in GBP. Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there. Now that the phone's being sold in the U.S. there's a good chance you could get a UK phone under warranty repaired here. Samsung's very strict and requires a receipt and/or a credit card statement before they repair a phone under warranty. They also have a DB of serial numbers that show which phones were sent to which resellers. Their warranty system is hard to scam.
SquareTrade does cover gray market phones. This is from their T&C:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
And yes, assuming you get your phone from the UK or from Expansys-USA, SquareTrade only covers what the manufacturer doesn't. But if you crack the screen or cause damage to the phone that Samsung woudn't cover it's still good to have SquareTrade as a back-up.
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.
BarryH_GEG said:
If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty.
Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there.
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So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
BarryH_GEG said:
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.
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Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away
ap3604 said:
So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
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In essence, Expansys is your warranty. I'm guessing they act as middle-man for the life of the Samsung warranty which, internationally, is two years. You really need to check with them.
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
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E-mail their sales group and ask them to send you an e-mail confirming their policy. If you want to buy the phone in the UK, Handtec, Clove, and CleverBoxes all ship to the U.S.
Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away
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The U.S. carriers are their bread and butter. They'd rather funnel all their sales through them rather than compete by selling unlocked phones direct.
Easy...
ap3604 said:
I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer
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Simple, throw it into the toiled before claiming the insurance.
I live in the U.S, I'm looking for the best price, and I'm hoping for an included manufacturer/seller warranty of some sort that stays valid even though I'm in the U.S. I also want to know about restocking fees.
But even if you don't have all that information, I want I hear about your U.S. buying experience, and where you bought from.
I searched high and low for mine but found the best deal surprisingly on amazon.com. It is a pity you just asked cause about a week ago they were going for $637 (without warranty gurantee) on amazon, though the now $645 isn't too bad compared to ebay prices which never seemed to go before $660 at the end of bidding. As for the warranty bit I believe those are going for about $680 ish when last I checked but don't know if the insurance is through the seller and/or samsung.
I too am in the U.S so I understand your concern but as long as the device is brand new Samsung will likely honour the warranty even if out of market area as has been my experience with the Samsung Omnia HD in the past-well at least they offered to service it but it got stolen on route to their U.K service centre.
Anazon seems to be selling a version and claimed US warrenty in the title, but there are some discussion in the review on it.
www.amazon.com/Samsung-GT-N7000-Unlocked-Cellphone--US-Warranty/dp/B0067HQL30/
NewEgg is another source as well. They have a 30 day exchange policy - there might be an additional warranty option too. I definitely recommend getting some kind of protection on this phone,
Sent from my GT-N7000 using Tapatalk
Hello! Has anyone in the US had to do a warranty claim with anyone they've purchased an International Note from, or specifically Expansys-USA? I'm thinking about ordering one from them but am having a difficult time getting them to respond to questions about warranty coverage.
Couple of guys said there is a two-year warranty with it. Can't find it through their website.
See this about the warranty from other buyers.
Awesome! Thanks so much! I've been waffling back and forth with the International vs. AT&T versions, back and forth for weeks. I wanted to make sure there wouldn't be any future issues with apps from the Market not behaving because of where I am, etc. I'm mostly going to be using it for music, digital sketching, maybe some movies. I'm hoping Sketchbook Pro gets going soon with it.
legender said:
Couple of guys said there is a two-year warranty with it. Can't find it through their website.
See this about the warranty from other buyers.
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there's no warranty with any international note from any online retailers.
No matter which site you choose, you have to send it to Samsung out of the country. Expanysys does not offer warranty but helps a little if you need to send it on
Sent from my Galaxy Note using xda premium
Now I'm waffling again. *Laughs* I'm also reading up on LTE, trying to figure out if it's worth it or not. (I'm in Seattle.) I've got a 75$ amazon credit that I can use from Expansys (Through Amazon payments), plus I believe there's a 20 dollar off coupon, so that's nearly 100 bucks off. I don't know what price the AT&T out-of-contract Note will be, but...
My Verizon 10 has formed a yellow band on the right side of the screen. I would like to send it in for repair, but I bought the phone second hand and am not using it on the verizon network.
1) Would Verizon accept my warranty claim without a receipt or VZW account?
2) Would HTC repair it under warranty as if I bought it from them?
3) if the answer to 2) is no, would HTC repair it at a cost, and does anyone know how much a screen replacement costs?
Getting in touch with the original owner is not possible either. Any help would be appreciated!
Update: Just finished speaking with htc, they will accept my warranty claim directly! Hope they don't surprise me with a cost quote now!
Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."
pastorbennett said:
Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."
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Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.
Tarima said:
Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.
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That's good to hear. I'd wager it's because the date of manufacture is well within the 12 months, since I don't think the HTC 10 has even been out a year. It says a lot about a company that they're honoring their warranty when, technically, the don't have to.
That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.
LakesideWiseman said:
That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.
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True, I was also impressed when I had my m7 and they offered to fix my purple-tinted camera for free way after the warranty was over (I didn't go for it because they said I would absolutely have to pay to fix my screen at the same time even though I didn't want to). But I've also heard bad things about their customer service (for example at the launch of the 10). This is my first time dealing with a warranty claim with HTC so I'll cross my fingers it goes well.
Update for anyone in a similar situation: HTC replaced the screen and shipped the phone back to me from Texas to Montreal, Canada overnight at no charge. The whole process including my own shipping took only 8 days, pretty impressive. And not a single dent/scratch or other trace of the repair. Very impressed with this service.
Only downside is having to pay 40$ shipping with insurance for a faulty device, but considering I didn't have a receipt I won't complain too much here!