I got an update yesterday which was pretty small in size, around ~40 - 50 MB. The Android version was not updated to 7.1.2 so I presumed it was the monthly security patch and not the OTA beta. I'm on Project Fi and experienced my phone dying with 20 - 30% battery remaining with the Nougat update a couple of months ago. But today my phone died with more than 50% of battery remaining in the middle of the day. Is anyone else experiencing the same problem after the recent update?
So I just finished chatting with Google support person and asked them to raise a bug for this but they insist that I keep my phone in safe mode for at least a day and do a factory data reset before escalating this issue.
Here's the email that I got:
Hi sleekstrike,
Thank you for contacting Google Support Team.
As per our chat conversation, I'm sending you this followup email. Most phone and tablet batteries will drain quickly as the device is used more often or more intensively. If you feel your battery is draining too quickly, we need to determine if this is due to normal usage or due to a faulty battery. Below are some steps and tips that may help determine and resolve the issue.
You can also check out our Tips for making your battery last YouTube video.
Step 1: Restart your device.
Restarting your phone will clear temporary files and may resolve any app-related issues.
Hold the Power button until a menu appears prompting you to power down the device. When the device powers off completely, press and hold the Power button until your device powers on again. Step 2: Check for system updates for your device.
Downloading and installing system updates for your device can help prevent and resolve issues with your device.
Go to "Settings" > scroll down to "System" > touch About phone (or tablet) > touch System updates. If a system update is available, download it. Step 3: Check for apps updates on the Play Store.
Downloading and installing available app updates will ensure that the app is working as intended, which includes fixes for bugs and issues on previous versions.
Open the Google Play Store app. Touch the Play Store icon > touch My Apps to view your downloaded apps. Apps with available updates are labeled "Update." It's recommended that you select Update All, but you can individually choose which apps you want to update. Step 4: Settings adjustments and other actions.
a) Use the Recent Apps button to close unused apps that may still be running.
The Recent Apps button is the third touch button at the bottom of your device that looks like two rectangles on top of each other. When you touch the Recent Apps button, you can swipe left or right on an app to dismiss it. Some Android users are not aware that apps on the Recent Apps list are running in the background and may be contributing to memory and battery consumption. b) Temporarily turn off features not in use.
Location services and GPS: Settings > Location access > Turn off access to your location. Bluetooth: Settings > Wireless & networks > Slide the Bluetooth switch to Off. c) Use Airplane mode in low/no coverage areas if you cannot use or don't plan to use data over your mobile network.
Settings > Wireless & networks > More… > select Airplane mode. Although mobile network connection is disabled in airplane mode, Wi-Fi can be re-enabled: Settings > Wireless & networks > Slide the Wi-Fi switch to On. d) Enable auto brightness.
Settings > Display > Brightness > select Auto e) Reduce the delay before the screen goes to sleep. The screen is often the biggest drain on the battery, and this step will reduce drain when the screen is not in use.
Settings > Display > Sleep > Set small time frame (such as 1 min or less) f) Minimize use of graphic or memory intensive apps when you need to conserve battery. This could include video streaming, gaming, or camera use.
g) If you know you are going to use intensive features more than usual, such as when traveling, plan in advance.
Plug in your charge cable while using GPS navigation in your car, if able. Carry around your USB cable and plug into USB ports to charge, if able. Bring a backup battery for your device when taking many photos and videos, if possible. h) Disable application notifications from apps that are giving you unwanted or too many notifications.
Settings > Apps > touch the specific app > uncheck Show notifications Touch the Back button (curved arrow toward the bottom left of the screen) and repeat as necessary for other apps. i) If you're using a tablet and have multiple user profiles, switch to unused profiles and (similar to step a) use the Recent Apps button to close all the apps open on that profile.
Alternatively, you can delete unused tablet user profiles: Settings > Users > touch the trash can to the right of the profile you wish to delete. The main user profile can't be deleted. If your battery still drains unusually fast after going through all the above basic steps, try Steps 5-7 below.
Step 5: Use the Battery settings.
Visit our Manage battery life help article. Check battery level & usage details of your device to determine if any unused features or third-party installed apps are draining the battery quickly. Step 6: Enable safe mode on your device.
In safe mode, all third-party applications will be disabled. This can help pinpoint issues caused by third-party installed apps. To restart your device in safe mode:
Ensure your device's screen is on, then press & hold the Power button. Touch & hold the Power off option in the dialog box. Touch OK in the following dialog to start safe mode. To exit safe mode, turn your device off and on again. It's recommended that you try safe mode for a few hours or up to a full day, if able. If your battery continues to drain abnormally quickly while in safe mode, try Step 7 below.
Step 7: Reset your device to factory settings.
If your device continues to drain quickly, resetting the device to factory settings may resolve the issue. Resetting your device to factory settings will erase all local data on your device. Backup of your personal local data (pictures, music and video files) is recommended.
To backup personal data on your device To reset your device to factory settings After resetting your device to factory settings, continue to use your device normally to determine if your battery issue is resolved.
If your battery issue was resolved during these steps, great! You can help other customers with similar battery issues if you reply to this email to let us know which step best resolved your battery issue.
If your issue was not resolved and your battery still drains abnormally fast, call us or reply to this email and reference that you already went through all of our Battery Drain troubleshooting steps.
If you have any more questions, please reply to this email. I'm happy to help!
Thanks! Kiara S The Google Support Team
This is their initial steps they want you to try before they do anything. If you bought the phone through the google store they will replace it even if it's out of warranty. At least they did for me. All I had to do was call them back and tell them I followed these steps and the issue was still happening.
It's Not The Update
sleekstrike said:
I got an update yesterday which was pretty small in size, around ~40 - 50 MB. The Android version was not updated to 7.1.2 so I presumed it was the monthly security patch and not the OTA beta. I'm on Project Fi and experienced my phone dying with 20 - 30% battery remaining with the Nougat update a couple of months ago. But today my phone died with more than 50% of battery remaining in the middle of the day. Is anyone else experiencing the same problem after the recent update?
Click to expand...
Click to collapse
It's not the update- It's your battery getting worse. Keep working with Google until they send you a replacement, back up all your data, and transfer it to your replacement phone when it arrives. In order to simplify restoring to the new phone disable password/pin/fingerprint first before making a backup on your current phone. Good luck.
Related
I'm starting this thread because it's obvious these problems exist, but they don't seem to have been addressed, or at least not in depth.
I upgraded to the Alltel 3.35.671.9 Rom, and have regretted it ever since.
Problems so far:
1. Phone locks for no reason. At first I had not set a password at all, but still got locked out. Removing the battery got around this. So I set a password and phone still locks randomly for no reason. Now the password I set worked for the first 2-3 times, but today it did not work, and i was forced to remove the battery again.
2. Memory Leak coming from nowhere. Occasionally I will bring the phone out of sleep mode, only to find the screen at 10% brightness. When I check memory, there are NO running programs, yet there is a memory allocation bar that shows 0% allocated for storage, and -122 Megs available for running programs. Only a soft-reset fixes this issue. I have disabled X-button completely (as I have heard there is a memory issue with 2.0) but since it came native to this Rom, i cannot Uninstall it.
3. Activesync keeps coming back on, draining my battery. Now I know there used to be a trick to this, but for some reason nothing I have found so far keeps activesync from restarting.
Loaded programs since Clean Upgrade:
1. Magic Button ( don't leave home without it )
2. HTC Home Plugin 2.10
3. HTC Home Customizer
4. Advance Configuration Tool
5. Sprite Backup (need that one)
6. PocketCM
7. Google maps
8. GooSync
blah blah blah..
Anyone have any ideas I'm all ears.
alltel
I have updated mine to the new rom and works perfect
i got it all working including the GPS.
I have had no lock ups, no issues at all.
Screen stays at 100%, sync works fine both in cradle and over the air
Sound is great, alarms work fine
Cant see any issues
I will be updating my daughters tomorrow and will report back if any issues but i have a ton stuff loaded on mine and all is good and she is a basic user so I am sure it iwll all be good on hers to
Ectropian said:
3. Activesync keeps coming back on, draining my battery. Now I know there used to be a trick to this, but for some reason nothing I have found so far keeps activesync from restarting.
Click to expand...
Click to collapse
Start > Settings > Phone > Services Tab > Select Time Synchro... > Get Settings... > Uncheck "Time synchro..." > OK
therabbi said:
Start > Settings > Phone > Services Tab > Select Time Synchro... > Get Settings... > Uncheck "Time synchro..." > OK
Click to expand...
Click to collapse
Thanks. Althought that doesn't "Seem" to have ANYTHING to do with activesync, I'll take your word for it. I remember with the old rom Activesync would come on after a soft-reset, but close it once and it stayed closed.
As for some of the other issues, I did find out i was using a "hermes" version of HTC Home. After installing the correct version my phone runs MUCH better.
Issues Still Present:
1. I got locked out of my phone TWICE today. I have NOT set a password (Start > Settings > Lock ... "prompt if device is unused for... " is UNchecked.)
2. I have not yet been able to get GPS working with google maps.
--Start > Settings > Phone > Services > Location Settings is set to ON.
What other software can I test GPS with.. I rarely use anything else anyway.
Thanks for the info.
Today's Report:
My phone only locked up on me (by "locked up" I mean 10% screen brightness, unresponsive app apctivation... start menu still works, but no buttons launch. After a few minutes I can activate memory usage only to find out -122Mb allocated with non left for any apps).
I thought it odd tho.. 1st lockup was at 2:15pm 2nd Lockup was at 5:15pm (3 hour coincidence).. I expected the next at 8:15 but it didn't show till 9:00 (or there abouts because I wasn't paying attention.
I DID however notice that it happened today while the phone was charging, but it HAS done this directly out of my holster, so I don't think this is a clue. This seems to be a timing issue with an application somewhere.
Good news! I only got locked out of my phone once!! So I set a password and set it to 24 hours, something that will probably NEVER happen. If I get locked out again.... I'm going to looking for a Kitchen Rom. Can't be much worse.
Anyone else noticed their battery life seriously degrade from 2.3 to 2.3.3? Wish I hadn't upgraded now :O(
Just me then.
I got the opposite effect, battery life increased...you checked HTC sense for anything syncing that you don't need, email and gmail apps for any duplicate accounts or maybe WiFi is on full power?
Sent from my Desire HD using XDA App
kujoswrath said:
I got the opposite effect, battery life increased...you checked HTC sense for anything syncing that you don't need, email and gmail apps for any duplicate accounts or maybe WiFi is on full power?
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Ah..checked some of the settings and backed off or disabled syncing. I normally disable syncing when I dont need anyway and even then I seem to be getting poor battery performance (compared to how it was).
Wifi I hardly use, its off.
I've tweaked some settings and I guess I can see how I go.
Thanks for the input.
I noticed a dip in battery life as well when I updated. After disabling HTC SENCE under accounts and sync, my battery usage went back to usable levels. I have to say, it never did come back to the pre-update usage.
I too had battery problems after the update as well as wifi issues ffs! Anyway, an update sorted the wifi but not the battery.
I was looking through the sticky and found a post by "Skullnubian" from December 2010 regarding battery problems relating to Issues After OTA Update 2.2.1. It works a treat. My battery is performing much much better today! I also have debugging "on" as apparently this shuts down a process that is constantly on in the background and also have auto brightness on....
Hi
I have found a solution for this issue that so far seems to work. After noticing that not even after resetting to factory defaults, Android System (process) persisted in misbehaving, I decided to take a different approach. The procedure involves resetting the phone to factory defaults but this time via the bootloader and recovery menu. To note that my device is not and has not yet been rooted so all options mentioned should be available in your ROM (I guess).
Procedure:
1st - Make sure that all your data is backed up(I use Mybackup pro)
2nd - Turn fast boot off: Settings>Applications>(uncheck)Fastboot
3rd - Now turn the phone Off (Power button and select power Off)
4th - Pressing the volume down button (don't release) then tap the Power button once and with the volume down key still pressed, a white (hBoot) screen should appear.
5th - First using the volume up/down to navigate through the options and power button to select: you select RECOVERY
#The phone should restart in Recovery mode: a picture of the phone with an exclamation mark is presented.
6th - Pressing VOLUME UP and POWER BUTTON should give you different option, scroll down and select Wipe data/factory reset. This should reset the Android side of things and wipe the Cache folder also.
7th - After that is done, you want to reboot the system back into the white (hBoot) screen, so select the first option and whilst rebooting keep the VOLUME DOWN button pressed. Once in the recovery menu you select FACTORY RESET.
At this point the phone should start up as normal and you set everything up again and it should be back to normal. I Would advise to wait a few minutes before restoring your backed up data, the apps should be fine to be restored.
This method worked well for me, the device has been of the charge at around 3 am [GMT] and remains with 30% at 17:45h after restoration and with normal use after about 10am.
Hope this works for you.
http://forum.xda-developers.com/showpost.php?p=10196741&postcount=81
I am on my 5th charge, and Google Play services is my number one battery sucker.
I have location services, BT, on 24/7. I only connect to BT when in my car though, so 5% of the day maybe.
If I let me phone sit idle for about 4 hours, Google Play services will be the only thing that consumed battery.
Any advice on troubleshooting it? So far i've tried disabling NFC, google hang outs, ambient screen. I am trying things one at a time to see what's causing it.
There are no wakelocks, because I click the graph and I show it's only awake when I am actually using it. GPS is rarely, if ever on. WIFI is never on, as I have green signal everywhere + unlimited data via tmobile. I also do not have any other always connected apps like facebook, or facebook IM, twitter, or whatsapp, etc.
vivithemage said:
I am on my 5th charge, and Google Play services is my number one battery sucker.
I have location services, BT, on 24/7. I only connect to BT when in my car though, so 5% of the day maybe.
If I let me phone sit idle for about 4 hours, Google Play services will be the only thing that consumed battery.
Any advice on troubleshooting it? So far i've tried disabling NFC, google hang outs, ambient screen. I am trying things one at a time to see what's causing it.
There are no wakelocks, because I click the graph and I show it's only awake when I am actually using it. GPS is rarely, if ever on. WIFI is never on, as I have green signal everywhere + unlimited data via tmobile. I also do not have any other always connected apps like facebook, or facebook IM, twitter, or whatsapp, etc.
Click to expand...
Click to collapse
I am getting the same thing right now. I didn't yesterday.
I know it shows Google Play Services if you have Google Photos backing up your photos and videos. It is defaulted to do it whenever you are on wifi I believe. I have mine set to only backup while charging. I still see the Google Play Services drain though even with it not backing up, so I think my drain is coming from some other place.
Yeah, I am going to turn off background data, and if that's the culprit. I will play with each of the back up options. I only have a few enabled. I do have google photo's set to sync when on cell network or wifi, because I have unlimited data I do not care when they go up.
I noticed an odd bug when I unchecked google+ and google+ uploads as OFF/not sync, my google photo option to sync was gone. I enabled it, and it showed up. I have since rebooted a few times, and disabled those (did this an hour or so ago), and it will still sync, so maybe that was it? Will report back.
Currently enabled sync options:
app data
calendar
chrome
contacts
gmail
google opinion rewards
google photos
google photos backup
vivithemage said:
Yeah, I am going to turn off background data, and if that's the culprit. I will play with each of the back up options. I only have a few enabled. I do have google photo's set to sync when on cell network or wifi, because I have unlimited data I do not care when they go up.
I noticed an odd bug when I unchecked google+ and google+ uploads as OFF/not sync, my google photo option to sync was gone. I enabled it, and it showed up. I have since rebooted a few times, and disabled those (did this an hour or so ago), and it will still sync, so maybe that was it? Will report back.
Currently enabled sync options:
app data
calendar
chrome
contacts
gmail
google opinion rewards
google photos
google photos backup
Click to expand...
Click to collapse
I saw this after upgrading to the newest factory image. let things settle and it was back to normal on the next day. Also updated to play services 8.3.0.1
I actually tried to do a reinstall the other day, and it brought me up to 8.3.01 (2385995-440) ... which was what it previously had.
Are you saying you just wiped your phone and started from scratch again?
vivithemage said:
I actually tried to do a reinstall the other day, and it brought me up to 8.3.01 (2385995-440) ... which was what it previously had.
Are you saying you just wiped your phone and started from scratch again?
Click to expand...
Click to collapse
I didnt wipe anything. I flashed the system.img and vendor.img from the Nov. update and i then noticed that play services was eating up about 22% of battery on a normal cycle. Updated to 8.3.0.1 and after charging and watching on the second go around, it seems to be returning to normal. Down to 44% and play services has only eaten 4%.
elreydenj said:
I didnt wipe anything. I flashed the system.img and vendor.img from the Nov. update and i then noticed that play services was eating up about 22% of battery on a normal cycle. Updated to 8.3.0.1 and after charging and watching on the second go around, it seems to be returning to normal. Down to 44% and play services has only eaten 4%.
Click to expand...
Click to collapse
4% seems solid for 66% bat used... i'll try that if this doesn't work. Does flashing just system.img and vendor.img muck with any data?
maybe try wiping the cache partition -
Nexus 6P Wipe Cache Partition
Power Down the Nexus 6P
Boot the Nexus 6P into Fastboot Mode
Boot the Nexus 6P into Recovery Mode
Press the Volume Down Button to Control the Highlighter
Highlight the ‘Wipe Cache Partition’ Option in Recovery Mode
Then Press the Power Button to Select This Option
Make Sure the ‘Yes’ Option is Highlighted
Then Press the Power Button to Select This Option and Confirm the Wipe
Wait Until the Nexus 6P Wipes the Entire Cache Partition
Make Sure the ‘Reboot System Now’ Option is Highlighted
Then Press the Power Button to Reboot the Nexus 6P
http://www.androidexplained.com/nexus-6p-wipe-the-cache-partition/
What does wiping cache do again?
I disable.any Google apps I don't use ,which most if them,I have Google now always listening and I don't use chrome which seems to hit the battery,and play services is hardly ever in my battery list,but today a new play service update and reading reviews it's sucking battery by all accounts ,not seen it yet myself
I have wiped cache and I will report back.
After reboots it still is eating up battery like nobody's business. Bone stock not rooted too.
Wifi and bluetooth on, location set to device only. Google Now on, "okay google" detection from anywhere.
tluley51 said:
I have wiped cache and I will report back.
After reboots it still is eating up battery like nobody's business. Bone stock not rooted too.
Wifi and bluetooth on, location set to device only. Google Now on, "okay google" detection from anywhere.
Click to expand...
Click to collapse
i suffer no hardships doing this -
Battery Tips for Android
1. Toggle off High Accuracy GPS Mode, Bluetooth, NFC,
Hotspot/Tethering. Toggle on only as needed. (Set GPS Mode to "Battery
Saving" Mode).
2. Display Brightness - Turn off Auto Brightness and Reduce Setting
Bar to Minimum Acceptable to you.
3. Sign out of any unused Google Services like G+, Google Now, Hangouts, etc.
4. Disable Location Reporting and Location History.
5. Beware of constantly syncing in background Apps and Bloatware like
Facebook, Twitter, Weather Channel, Games, Google News/Weather,
Non-Push Email, etc. Set Sync interval for every 1 hour or more and
change settings to stop the syncing of data you don't need. Delete
their Apps and use their Web Page if acceptable.
6. Turn Off Hot Word "Hotword Detection" Always Listening Mode in
Google Search if you don't use it.
7. Turn Off Auto Camera/Photo Upload or at least set it for Upload on WIFI Only.
8. Turn Off Vibrate on Touch for Display, Keyboard, etc.
9. Turn Off Touch Sounds and Unlock Sounds.
10. Turn Off Ambient Display/Active Display Notifications if you don't need it.
11. Don't use a Live Wallpaper. Use a dark wallpaper if possible.
12. Set Display Sleep Setting to 2 Minutes or Less.
13. WIFI Settings - Advanced -
a. Network Notification - Set as OFF.
b. Keep WIFI on during Sleep - Set as ALWAYS if you regularly use
WIFI. OK to keep WIFI on if you regularly use it.
14. Scanning Always Available - Set as OFF - Wifi scans for networks
(location assist) in the background by default. Go to Settings >
Location > Overflow (three dots at top right) > Scanning and change
the setting for Wifi and Bluetooth.
15. Turn Off Always Vibrate in Gmail/Email.
16. Be careful of using too many Live Widgets and what/how often they sync.
17. Set MS Exchange Sync at 30 Days or Less if you use it.
18. Do NOT use a Task Killer App or Battery Saver App.
19. Uninstall ALL Apps that you never use. If you haven't used an
App in one month, uninstall it.
20. Reboot your phone at least once a month.
21. Wipe Cache Partition at least once a quarter or after every OS Update.
22. Consider a Factory Data Reset with a manual re-sync, manual
reinstall of all data and Apps after every major OS Letter Update.
Make sure that all of your data is first backed up to Google and
Dropbox, etc.
"I SUFFER NO HARDSHIPS DOING THIS" - this means that i personally am
giving up NOTHING with these tips. i'm not giving up any features.
there are no tradeoffs for me. a tradeoff or a hardship would be to
turn off PUSH email or use AIRPLANE mode during the day etc.
you have to find your own balance and the tips list is a start but you
must come to your own conclusion as to what's important. it's personal
preference but these are not a big deal to me at all as they do not
affect the function or operation of my phone. these tips do not
deteriorate my experience.
you don't HAVE TO do anything. the point is you if you want to
MAXIMIZE battery life you can turn things off that you aren't using.
it only makes sense. there is a FINITE amount of juice in ANY
battery. you choose how you want to spend that juice. by default most
of these devices have every feature set as ON whether you use them or
not. i prefer to change the settings in my phone to only use those
features that i personally use and need so i can maximize battery
life. i don't leave all the lights and TVs on in my house 24/7 - i
turn them on when i need them. i'm not giving anything up. my phone
does everything exactly like i want it to. i'm not missing out on
anything. it's no hardship for me. it's life. life is a delicate
balance. it's up to you to find that balance.
11-5-15
I am doing 70% of what you listed out, and google play services is currently at 3% of battery with 81% remaining, it's my highest user under screen with an hour. Don't get me wrong, great battery, but why is it using so much?
I wiped cache and it seemed to help a ton. Almost 3 hrs screen on time, 24 hours off charge, 35% battery remaining and Google Play Services is only at 3%. Much better.
its "Ok Google" "Always Listening"
I lost 12% in 7 hours overnight with it on and 1% with it off (On 4g)
Let me try wiping my cache then. Also, OK Google is not always listening, I never really use it anyway. I only use voice for texts sometimes.
tluley51 said:
I have wiped cache and I will report back.
After reboots it still is eating up battery like nobody's business. Bone stock not rooted too.
Wifi and bluetooth on, location set to device only. Google Now on, "okay google" detection from anywhere.
Click to expand...
Click to collapse
Bluetooth is your problem. I turned mine off and immediately my phone starting to sleep again.
I leave my BT on all the time, it only connects in the car though (40 minutes per day). I do not see bat drain for that. I also left it disabled for a day, same google services % usage.
vivithemage said:
I leave my BT on all the time, it only connects in the car though (40 minutes per day). I do not see bat drain for that. I also left it disabled for a day, same google services % usage.
Click to expand...
Click to collapse
what about Bluetooth Scanning? off or on? see #14 above on my list.
Gekko2 said:
what about Bluetooth Scanning? off or on? see #14 above on my list.
Click to expand...
Click to collapse
This has always been off, why would anyone even want it on. BTW, solid list, like I said, I do about 70% of it already.
Hi guys, I've been using my Redmi Pro for around a week now, and it has a few issues which stops me from considering the phone to be an awesome one. They are:
- Whenever I let an app draw over other apps, it gets reset after a while. In practice this means that e.g. Facebook chat heads will work for some time but after a while chat heads is deactivated and needs to be deactivated again. This is an even bigger problem with Drupe, which becomes nearly useless without drawing over other apps.
- When an app needs me to allow various functions, e.g. letting an app use contacts, photos et.c., the "Allow" option doesn't work. I see "Deny" and "Allow" next to each other, but when I tap "Allow", nothing happens. Interestingly enough, "Deny" does work. I haven't found out why, but after trying a few times, it does work.
- The back button has temporarily stopped working 2-3 times. Again, it has started working again and I have no idea why.
Do you guys have the same problems? Any suggestion if there's anything I can do? THanks in advance! :fingers-crossed:
How's the battery backup?
I haven't had any of these problems. Which ROM are you using?
Might be a bit late, but I just got my phone and noticed Viber app being stopped all the time when i put my phone on table to sip some tea.
What happens is battery saver just turns off "unnecessary" services. In order to turn it off go to Security app on screen > battery > battery saver > Off.
Battery saver screen can also be reached by going to settings> battery > energy.
Hi all,
from yesterday on I encounter an abnormal battery drain (15% in about 30 min) while doing nothing with the screen turned off. The Phone gets very warm. Rebooting doesn't help. Does anybody know this problem or can help me with a solution?
Best regards
sporc10 said:
Hi all,
from yesterday on I encounter an abnormal battery drain (15% in about 30 min) while doing nothing with the screen turned off. The Phone gets very warm. Rebooting doesn't help. Does anybody know this problem or can help me with a solution?
Best regards
Click to expand...
Click to collapse
did it happen after you updated/installed an app? Then it's probably a bug in app.
Have a look at settings
check "battery usage" (tap 3dots to incl system apps)
check "memory used by apps"
crack "running services"
any app stand out an using more resources than normal?
I checked the battery usage, but there wasn't any strange entries.
Where do I check the running services?
I ended up with a factory reset and charged the phone to 100% in the evening, the next morning(today) it was totally empty and turned off.
sporc10 said:
I checked the battery usage, but there wasn't any strange entries.
Where do I check the running services?
I ended up with a factory reset and charged the phone to 100% in the evening, the next morning(today) it was totally empty and turned off.
Click to expand...
Click to collapse
you need to turn on developer options, go to settings> about phone and then tap build number until you are a dev. Then back out to settings then system> advanced> developer options and you should see the running services & also check memory. Is there anything that looks out of place? I used to use cpu monitoring app eg Trepn which could show how much cpu was bring used, but they just seem to work with Android Pie
if nothing stands out boot into safe mode so your downloaded apps don't run & see if battery drains. If not then you have a bad app.
IronRoo said:
you need to turn on developer options, go to settings> about phone and then tap build number until you are a dev. Then back out to settings then system> advanced> developer options and you should see the running services & also check memory. Is there anything that looks out of place? I used to use cpu monitoring app eg Trepn which could show how much cpu was bring used, but they just seem to work with Android Pie
if nothing stands out boot into safe mode so your downloaded apps don't run & see if battery drains. If not then you have a bad app.
Click to expand...
Click to collapse
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
sporc10 said:
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
Click to expand...
Click to collapse
I've had battery drain issues in the past on many devices including the PH-1. I recently was noticing a larger than normal drain on my battery while my phone was idle. One of the tricks I've done to resolve my battery drain issue was to open Settings -> Apps & Notifications -> See all [insert number] apps. Click the vertical ellipsis in the upper right corner and click the option "Show system".
First I clicked on Google Play Store. I clicked Force stop, then clicked on Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Click back to go back to the list of apps and select Google Play services. I did not have a force stop option so I clicked Storage, Clear cache. Next I selected Google Play Framework. I clicked Force stop, then went to Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Once this was complete I rebooted my phone and let it idle. I observed how much drain per hour I was getting and it was back to draining around 1% per hour.
If that doesn't help, sometimes it can be Google running the backup procedure in the background. You can try to temporarily disable it in Settings -> System -> Advanced -> Backup. Depending on your preferences you can decide if turning it off permanently is best for you, otherwise don't forget to turn it back on after observing your battery drain.
sporc10 said:
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
Click to expand...
Click to collapse
Looks good. Btux I right, try his suggestions
btux81 said:
I've had battery drain issues in the past on many devices including the PH-1. I recently was noticing a larger than normal drain on my battery while my phone was idle. One of the tricks I've done to resolve my battery drain issue was to open Settings -> Apps & Notifications -> See all [insert number] apps. Click the vertical ellipsis in the upper right corner and click the option "Show system".
First I clicked on Google Play Store. I clicked Force stop, then clicked on Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Click back to go back to the list of apps and select Google Play services. I did not have a force stop option so I clicked Storage, Clear cache. Next I selected Google Play Framework. I clicked Force stop, then went to Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Once this was complete I rebooted my phone and let it idle. I observed how much drain per hour I was getting and it was back to draining around 1% per hour.
If that doesn't help, sometimes it can be Google running the backup procedure in the background. You can try to temporarily disable it in Settings -> System -> Advanced -> Backup. Depending on your preferences you can decide if turning it off permanently is best for you, otherwise don't forget to turn it back on after observing your battery drain.
Click to expand...
Click to collapse
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
sporc10 said:
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
Click to expand...
Click to collapse
i have same issue on a different phone...no bad app nothing or weird wake lock...im think it radio issue...because i took my sim out and airplane mode and it didn't lost a single percent over night.
sporc10 said:
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
Click to expand...
Click to collapse
Did you clear storage as suggested also? I'd take it a step further and clear all apps (have to do it individually on android 9).
Another good suggestion by techsavvy that it might be radio, try reset all radio option ie reset wifi, mobile & BT as well as his suggestion.
Hi, I´am experiencing the same issue. I´m using the phone for little more than two weeks. I received Unlocked one form Ebay, Installed the last update (Pie, and the security update few days later) It behaved really well until this saturday (15.10). Abnormal drain, gets really hot (around the fingerprint sensor) when using or charging. Now I discovered that the battery drain happens even when completely switched off. (?!)
I did a factory reset, cleared the cache of Google Play Store services, etc.
I found few threads with similar issues: https://forum.xda-developers.com/essential-phone/help/ph-1-losing-30-40-battery-powered-off-t3857667
https://forum.xda-developers.com/essential-phone/help/idle-battery-drain-t3707037/page2
So far no real help. Some users report the issue going away after while ? Some returned the phone.
Returning is a bad option for me as I bought it from e-bay and imported it to Eu which cost me around 170USD (Cutoms + shipping).
Do you guys have another suggestion?
Not much help, but just wanted to chime in and say that I'm also having the same issue with excessive battery drain even when switched off, so it appears this may be an issue with the last update. In addition to all the steps above, I also tried flashing the November security patch and even back to the final (July) Oreo version, but to no avail (it may be that this didn't work properly or something).
If anyone has any insight would be great to know, but I guess we might just have to wait to see if it is fixed!
Same issue, had the phone for about a month. This just popped about a day ago.
Since Saturday (15.12) I have the same problem. I removed the Simcard and did a factory reset but it did not help.
Hawk79 said:
Since Saturday (15.12) I have the same problem. I removed the Simcard and did a factory reset but it did not help.
Click to expand...
Click to collapse
This was going to be my next step to try and get this under control. This is not what I wanted to hear
I'm getting about 6 hours of battery life right now. Last week I was getting 30+ with about 4 hours of SoT. This is frustrating.
I have the same problem. I've done countless resets and back to stock flashes and no luck, so I'm pretty sure it's a hardware issue. I'm gonna send it to Essential for warranty, hope they're gonna help. Do you think I should relock the bootloader before sending it?
So after few days and more than few tries to repair it with factory reset, charging and discharging without starting the phone, factory reset in the fast boot mode I´m losing hope. Do you guys also have the Halo Gray?
edit: Not saying it is related, but could it be something like bad batch of phones? It seems strange to see multiple people with the same issue almost at the same time.
cammaris said:
Do you guys also have the Halo Gray?
Click to expand...
Click to collapse
I have Halo Gray.
Surely, that's not related....
Right?
YTHero said:
I have Halo Gray.
Surely, that's not related....
Right?
Click to expand...
Click to collapse
Not related. I have the halo gray, on the latest stock and I'm not having that issue. Slightly higher drain when idle with pie than Oreo, but not crazy bad, maybe and additional 1% an hour. It doesn't spend as much time in deep sleep on pie.
xXxNobodyxXx said:
I'm pretty sure it's a hardware issue. I'm gonna send it to Essential for warranty, hope they're gonna help.
Click to expand...
Click to collapse
cammaris said:
Do you guys also have the Halo Gray?
edit: Not saying it is related, but could it be something like bad batch of phones? It seems strange to see multiple people with the same issue almost at the same time.
Click to expand...
Click to collapse
YTHero said:
I have Halo Gray.
Surely, that's not related....
Right?
Click to expand...
Click to collapse
several of you have mentioned you have just got your phones, so possibly yes a new batch (I have an old halo grey, which is OK), though my money would be on a possible software bug that is only showing on the new batch maybe due to an alternative chip being specked or an updated chip or something like that, so they may be able to update software.