Database Users

Damn phone keeps turning itself on

Upgraded to the new 1.60 ROM hoping to cure this annoying problem but if anything its worse.
I turn the phone off and within 5 minutes its turned itself back on for no apparent reason. No notifications or anything. Cant be doing my battery life any good if it keeps switching on
Any ideas?

That may be something to do with the way that ActiveSync is set up.
I've had this kind of problem in the past and found that by killing activesync by using a task manager of some variety and changing my 'network' settings that the problem goes away

Please excuse me, im quite a newbie at this xda malarky. My xda also turns its self on randomly since installing 2003. you said change your network settings. How and what do you change them to? I made sure that activsync is turned off, but it doesnt make much difference either way.
cheers

I have experienced the same...
And, I've been on multiple ROM's with no avail.
I'm not sure anyone has ever found a solution.

My activesync is turned off, but the damned thing keeps turning on. Its sitting in the cradle at present and it turns on every 3-4 minutes!!!

It is Active Sync
I had this problem with my charger in the car. It is not sufficient to kill the Activesync. You would have to go to the options in the Activesyn menu, go to the new options button in the PC tab (the first one) and there disable the box with the name "Enable PC sync using this connection". This you will have to enable each time you want to sync via the cradle. I don't have the problem in the original cradle, it is only with the thirdparty car charger. I sync via IR or bluetooth and that is always available via the menu in Active Sync.
Good luck!
Johan

ActiveSync i can understand when its in the cradle but currently its sitting on my desk and still turning on at random intervals sometimes 30 secs after i switch it off!!!

Signal strength maybe?
I have same problem, happens mostly in car but not exclusively.
I get the feeling that it's related to the cellular signal strength and the device loosing or regaining the GSM connection.
San Francisco has several zero or almost zero coverage areas so it's not unusual for a phone to loose and then regain a connection while driving or walking.
I would love this device if it worked as expected but at this moment it is the source of endless frustration.

im also having these problems they are head doing never used to turn itself on as soon as i hard reset it just started to do this now and its annoying me so much

Im also having these problems . I find a solution using registry cleaner of pocket mechanic.
Bye

Guys, Check the setting of the ActivSync, most probably you will find a schedule for synchronization is set every certain time. So, you have to switch it to Manual Sync.
I think this should soulve your problem.

Sprite Backup
I too had this problem. For some reason the enabling Sprite Backup battery monitoring and Scheduled Backups caused this. try turning these features off if you have it installed.

I have same problem, its really anoying, have not found a way to stop auto connection even after changing some setting on my computer Activesync & XDAii activesync. I'm guessing theres no way to stop it.
Is there an active sync update available? I'm using 3.7 (build 3083)

For those whose unit turns on by itself, please check:
From your PPC:
Start > ActiveSync > Tools> Options > Mobile Schedule
Make sure all 3 options are set to "Manually".
From your Desktop PC ActiveSync:
Tools > Options > Schedule
Make sure every active options are set to "Manually" as well.

You can manually sync but Activesync still keeps "looking for changes"

I need for help plsssss
if some body plsssss attch the last eddition of xda2nbftools because I am living in Saudi Arabia, and the web site to can download this file is BLOCKED here in Saudi Arabia, they are blocking web sites here then u can't open it at all and no way to can download it unless if it attached here in this forum

Here is it:

Same for me too,
Mine can turn itself on almost as soon as i turn it off, its a running battle to get it to turn off and i very rarely win, I have accepted the fact that mine will stay on most of the time now and have a second battery to help me through the day,
I checked all my settings and all mobile schedule settings were on manual and all the active options are set to manual too, so it wasnt those settings causing the problem,
I cant believe the lack of support that O2 are providing, if this was an HP handheld there would have been a fix for each problem as it cropped up within a week as they have done with each of their handhelds

do the people experiancing turn ons have a card in the Sd slot? i do but i notice when the device is off...... put a sd card in and the device turns itself on i only started to notice it turning on when i got my SD card i might take it out tonight and try then?

Yup, i have a card in the slot all the time, took it out for a few hours this morning and it was no different, still kept turning itself on,
I looked a bit deeper into it this morning too,
It seems that i use it, turn it off and it turns back on 13 seconds later, i turn it off again and it turns itself back on again 13 seconds later, so i try to turn it off and the power button has no effect, i have to press it twice to turn it off, then it seems to stay off for at least 30 minutes before going through the exact same sequence again,
I will list all my installed programs a bit later when i have more time, hopefully everone else can do the same (whether you have the problem or not) then we can see if there's a common program that is on all the XDA2's that might be making them turn on and see if its absent from the XDA2's that are fine

Peep not picking up tweets?

The twitter app on my latest Hero (no.4) doesn't seem to be picking up tweets? Have I accidentally changed a setting somewhere?

check to make sure that you haven't turned off wifi and/or mobile data.
obvisouly if there is no connection to the internet, it won't pick them up. I believe it also suspends until you manually update and then it begins auto checking again
open Peep and press menu > settings
select send receive
make sure that it's not on manual.

tatwamasi said:
The twitter app on my latest Hero (no.4) doesn't seem to be picking up tweets? Have I accidentally changed a setting somewhere?
Click to expand...
Click to collapse
I was abroad this weekend and noticed that while on WiFi only (without mobile data) my twitter feed would not update.

Thanks for the replies guys, the Wifi thing might have something to do with it, I set the incidence of replies to every half hour but it didn't make a difference. For some reason the backlight on my screen kept going dim when bringing the phone out of a locked state so I'm going to do a reset and see what happens then.

Are you using a task killer? If so and you kill Peep this will stop the Peep service as well as the application and stop background checking.

if you are only using wifi, you do know that wifi turns off when in standby unless you have changed the advanced wifi settings.....? if you haven't, and your device is in standby, then it won't update!
settings > wireless controlls > wifi settings > menu > advanced > wifi sleep mode
make sure that this is set to stay on when in standby

I think rhedgehog has it.
I should've waited before doing that reset!
EDIT: It does seem silly that if it's switching off the wireless that it doesn't note when it last checked for updates and then update accordingly. Peep was set to check every hour but it hadn't updated for four hours, I guess because the phone had gone into standby after being active for less than an hour.

I didn't like peep looks nice but that's about it. I have been using twidroid its not a hundred 100% perfect but its allot better than peep.

HD2 switching off automatically

Hi, does anyone experience the same thing? HD2 turns off and can't be turned on again. Have to remove the battery for it to be able to turn on, it looks like its stuck in power saving mode.

it is also known as the 'sleep of death' by the xda-people.
just go find a better ROM or radio or check which app is causing the issue.
or do a search. Im sure youll come up with lots of solutions since its quite a common problem.
It shouldn't be hard
good luck

erosennin said:
Hi, does anyone experience the same thing? HD2 turns off and can't be turned on again. Have to remove the battery for it to be able to turn on, it looks like its stuck in power saving mode.
Click to expand...
Click to collapse
Could it be the below setting that is the cause.
http://forum.xda-developers.com/showthread.php?t=585289Start > Settings > Menu > All Settings > Today > Items
The setting "Today timeout", at the bottom left hand corner,
should not be selected/enabled.

Hi, thanks for that little info. Yes it was enabled, will see if it does it again. Had it since November and never had any issues, but to turn on the phone I had to remove the battery.
Will see thanks.

My phone switches off almost every day now and sometimes several times in one day. I've used about 6 different Artemis roms (I don't think it's rom related) and various radios and also tried MemMaid but still no success. Have just switched back to 8GB from my 16GB card in case that is the problem. Update:switched from 16GB to 8GB card and phone has not switched itself off.

New update brought back the battery problem

I got an update yesterday which was pretty small in size, around ~40 - 50 MB. The Android version was not updated to 7.1.2 so I presumed it was the monthly security patch and not the OTA beta. I'm on Project Fi and experienced my phone dying with 20 - 30% battery remaining with the Nougat update a couple of months ago. But today my phone died with more than 50% of battery remaining in the middle of the day. Is anyone else experiencing the same problem after the recent update?

So I just finished chatting with Google support person and asked them to raise a bug for this but they insist that I keep my phone in safe mode for at least a day and do a factory data reset before escalating this issue.
Here's the email that I got:
Hi sleekstrike,
Thank you for contacting Google Support Team.
As per our chat conversation, I'm sending you this followup email. Most phone and tablet batteries will drain quickly as the device is used more often or more intensively. If you feel your battery is draining too quickly, we need to determine if this is due to normal usage or due to a faulty battery. Below are some steps and tips that may help determine and resolve the issue.
You can also check out our Tips for making your battery last YouTube video.
Step 1: Restart your device.
Restarting your phone will clear temporary files and may resolve any app-related issues.
Hold the Power button until a menu appears prompting you to power down the device. When the device powers off completely, press and hold the Power button until your device powers on again. Step 2: Check for system updates for your device.
Downloading and installing system updates for your device can help prevent and resolve issues with your device.
Go to "Settings" > scroll down to "System" > touch About phone (or tablet) > touch System updates. If a system update is available, download it. Step 3: Check for apps updates on the Play Store.
Downloading and installing available app updates will ensure that the app is working as intended, which includes fixes for bugs and issues on previous versions.
Open the Google Play Store app. Touch the Play Store icon > touch My Apps to view your downloaded apps. Apps with available updates are labeled "Update." It's recommended that you select Update All, but you can individually choose which apps you want to update. Step 4: Settings adjustments and other actions.
a) Use the Recent Apps button to close unused apps that may still be running.
The Recent Apps button is the third touch button at the bottom of your device that looks like two rectangles on top of each other. When you touch the Recent Apps button, you can swipe left or right on an app to dismiss it. Some Android users are not aware that apps on the Recent Apps list are running in the background and may be contributing to memory and battery consumption. b) Temporarily turn off features not in use.
Location services and GPS: Settings > Location access > Turn off access to your location. Bluetooth: Settings > Wireless & networks > Slide the Bluetooth switch to Off. c) Use Airplane mode in low/no coverage areas if you cannot use or don't plan to use data over your mobile network.
Settings > Wireless & networks > More… > select Airplane mode. Although mobile network connection is disabled in airplane mode, Wi-Fi can be re-enabled: Settings > Wireless & networks > Slide the Wi-Fi switch to On. d) Enable auto brightness.
Settings > Display > Brightness > select Auto e) Reduce the delay before the screen goes to sleep. The screen is often the biggest drain on the battery, and this step will reduce drain when the screen is not in use.
Settings > Display > Sleep > Set small time frame (such as 1 min or less) f) Minimize use of graphic or memory intensive apps when you need to conserve battery. This could include video streaming, gaming, or camera use.
g) If you know you are going to use intensive features more than usual, such as when traveling, plan in advance.
Plug in your charge cable while using GPS navigation in your car, if able. Carry around your USB cable and plug into USB ports to charge, if able. Bring a backup battery for your device when taking many photos and videos, if possible. h) Disable application notifications from apps that are giving you unwanted or too many notifications.
Settings > Apps > touch the specific app > uncheck Show notifications Touch the Back button (curved arrow toward the bottom left of the screen) and repeat as necessary for other apps. i) If you're using a tablet and have multiple user profiles, switch to unused profiles and (similar to step a) use the Recent Apps button to close all the apps open on that profile.
Alternatively, you can delete unused tablet user profiles: Settings > Users > touch the trash can to the right of the profile you wish to delete. The main user profile can't be deleted. If your battery still drains unusually fast after going through all the above basic steps, try Steps 5-7 below.
Step 5: Use the Battery settings.
Visit our Manage battery life help article. Check battery level & usage details of your device to determine if any unused features or third-party installed apps are draining the battery quickly. Step 6: Enable safe mode on your device.
In safe mode, all third-party applications will be disabled. This can help pinpoint issues caused by third-party installed apps. To restart your device in safe mode:
Ensure your device's screen is on, then press & hold the Power button. Touch & hold the Power off option in the dialog box. Touch OK in the following dialog to start safe mode. To exit safe mode, turn your device off and on again. It's recommended that you try safe mode for a few hours or up to a full day, if able. If your battery continues to drain abnormally quickly while in safe mode, try Step 7 below.
Step 7: Reset your device to factory settings.
If your device continues to drain quickly, resetting the device to factory settings may resolve the issue. Resetting your device to factory settings will erase all local data on your device. Backup of your personal local data (pictures, music and video files) is recommended.
To backup personal data on your device To reset your device to factory settings After resetting your device to factory settings, continue to use your device normally to determine if your battery issue is resolved.
If your battery issue was resolved during these steps, great! You can help other customers with similar battery issues if you reply to this email to let us know which step best resolved your battery issue.
If your issue was not resolved and your battery still drains abnormally fast, call us or reply to this email and reference that you already went through all of our Battery Drain troubleshooting steps.
If you have any more questions, please reply to this email. I'm happy to help!
Thanks! Kiara S The Google Support Team

This is their initial steps they want you to try before they do anything. If you bought the phone through the google store they will replace it even if it's out of warranty. At least they did for me. All I had to do was call them back and tell them I followed these steps and the issue was still happening.

It's Not The Update
sleekstrike said:
I got an update yesterday which was pretty small in size, around ~40 - 50 MB. The Android version was not updated to 7.1.2 so I presumed it was the monthly security patch and not the OTA beta. I'm on Project Fi and experienced my phone dying with 20 - 30% battery remaining with the Nougat update a couple of months ago. But today my phone died with more than 50% of battery remaining in the middle of the day. Is anyone else experiencing the same problem after the recent update?
Click to expand...
Click to collapse
It's not the update- It's your battery getting worse. Keep working with Google until they send you a replacement, back up all your data, and transfer it to your replacement phone when it arrives. In order to simplify restoring to the new phone disable password/pin/fingerprint first before making a backup on your current phone. Good luck.

Suddenly abnormal battery drain

Hi all,
from yesterday on I encounter an abnormal battery drain (15% in about 30 min) while doing nothing with the screen turned off. The Phone gets very warm. Rebooting doesn't help. Does anybody know this problem or can help me with a solution?
Best regards

sporc10 said:
Hi all,
from yesterday on I encounter an abnormal battery drain (15% in about 30 min) while doing nothing with the screen turned off. The Phone gets very warm. Rebooting doesn't help. Does anybody know this problem or can help me with a solution?
Best regards
Click to expand...
Click to collapse
did it happen after you updated/installed an app? Then it's probably a bug in app.
Have a look at settings
check "battery usage" (tap 3dots to incl system apps)
check "memory used by apps"
crack "running services"
any app stand out an using more resources than normal?

I checked the battery usage, but there wasn't any strange entries.
Where do I check the running services?
I ended up with a factory reset and charged the phone to 100% in the evening, the next morning(today) it was totally empty and turned off.

sporc10 said:
I checked the battery usage, but there wasn't any strange entries.
Where do I check the running services?
I ended up with a factory reset and charged the phone to 100% in the evening, the next morning(today) it was totally empty and turned off.
Click to expand...
Click to collapse
you need to turn on developer options, go to settings> about phone and then tap build number until you are a dev. Then back out to settings then system> advanced> developer options and you should see the running services & also check memory. Is there anything that looks out of place? I used to use cpu monitoring app eg Trepn which could show how much cpu was bring used, but they just seem to work with Android Pie
if nothing stands out boot into safe mode so your downloaded apps don't run & see if battery drains. If not then you have a bad app.

IronRoo said:
you need to turn on developer options, go to settings> about phone and then tap build number until you are a dev. Then back out to settings then system> advanced> developer options and you should see the running services & also check memory. Is there anything that looks out of place? I used to use cpu monitoring app eg Trepn which could show how much cpu was bring used, but they just seem to work with Android Pie
if nothing stands out boot into safe mode so your downloaded apps don't run & see if battery drains. If not then you have a bad app.
Click to expand...
Click to collapse
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099

sporc10 said:
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
Click to expand...
Click to collapse
I've had battery drain issues in the past on many devices including the PH-1. I recently was noticing a larger than normal drain on my battery while my phone was idle. One of the tricks I've done to resolve my battery drain issue was to open Settings -> Apps & Notifications -> See all [insert number] apps. Click the vertical ellipsis in the upper right corner and click the option "Show system".
First I clicked on Google Play Store. I clicked Force stop, then clicked on Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Click back to go back to the list of apps and select Google Play services. I did not have a force stop option so I clicked Storage, Clear cache. Next I selected Google Play Framework. I clicked Force stop, then went to Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Once this was complete I rebooted my phone and let it idle. I observed how much drain per hour I was getting and it was back to draining around 1% per hour.
If that doesn't help, sometimes it can be Google running the backup procedure in the background. You can try to temporarily disable it in Settings -> System -> Advanced -> Backup. Depending on your preferences you can decide if turning it off permanently is best for you, otherwise don't forget to turn it back on after observing your battery drain.

sporc10 said:
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
Click to expand...
Click to collapse
Looks good. Btux I right, try his suggestions

btux81 said:
I've had battery drain issues in the past on many devices including the PH-1. I recently was noticing a larger than normal drain on my battery while my phone was idle. One of the tricks I've done to resolve my battery drain issue was to open Settings -> Apps & Notifications -> See all [insert number] apps. Click the vertical ellipsis in the upper right corner and click the option "Show system".
First I clicked on Google Play Store. I clicked Force stop, then clicked on Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Click back to go back to the list of apps and select Google Play services. I did not have a force stop option so I clicked Storage, Clear cache. Next I selected Google Play Framework. I clicked Force stop, then went to Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Once this was complete I rebooted my phone and let it idle. I observed how much drain per hour I was getting and it was back to draining around 1% per hour.
If that doesn't help, sometimes it can be Google running the backup procedure in the background. You can try to temporarily disable it in Settings -> System -> Advanced -> Backup. Depending on your preferences you can decide if turning it off permanently is best for you, otherwise don't forget to turn it back on after observing your battery drain.
Click to expand...
Click to collapse
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.

sporc10 said:
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
Click to expand...
Click to collapse
i have same issue on a different phone...no bad app nothing or weird wake lock...im think it radio issue...because i took my sim out and airplane mode and it didn't lost a single percent over night.

sporc10 said:
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
Click to expand...
Click to collapse
Did you clear storage as suggested also? I'd take it a step further and clear all apps (have to do it individually on android 9).
Another good suggestion by techsavvy that it might be radio, try reset all radio option ie reset wifi, mobile & BT as well as his suggestion.

Hi, I´am experiencing the same issue. I´m using the phone for little more than two weeks. I received Unlocked one form Ebay, Installed the last update (Pie, and the security update few days later) It behaved really well until this saturday (15.10). Abnormal drain, gets really hot (around the fingerprint sensor) when using or charging. Now I discovered that the battery drain happens even when completely switched off. (?!)
I did a factory reset, cleared the cache of Google Play Store services, etc.
I found few threads with similar issues: https://forum.xda-developers.com/essential-phone/help/ph-1-losing-30-40-battery-powered-off-t3857667
https://forum.xda-developers.com/essential-phone/help/idle-battery-drain-t3707037/page2
So far no real help. Some users report the issue going away after while ? Some returned the phone.
Returning is a bad option for me as I bought it from e-bay and imported it to Eu which cost me around 170USD (Cutoms + shipping).
Do you guys have another suggestion?

Not much help, but just wanted to chime in and say that I'm also having the same issue with excessive battery drain even when switched off, so it appears this may be an issue with the last update. In addition to all the steps above, I also tried flashing the November security patch and even back to the final (July) Oreo version, but to no avail (it may be that this didn't work properly or something).
If anyone has any insight would be great to know, but I guess we might just have to wait to see if it is fixed!

Same issue, had the phone for about a month. This just popped about a day ago.

Since Saturday (15.12) I have the same problem. I removed the Simcard and did a factory reset but it did not help.

Hawk79 said:
Since Saturday (15.12) I have the same problem. I removed the Simcard and did a factory reset but it did not help.
Click to expand...
Click to collapse
This was going to be my next step to try and get this under control. This is not what I wanted to hear
I'm getting about 6 hours of battery life right now. Last week I was getting 30+ with about 4 hours of SoT. This is frustrating.

I have the same problem. I've done countless resets and back to stock flashes and no luck, so I'm pretty sure it's a hardware issue. I'm gonna send it to Essential for warranty, hope they're gonna help. Do you think I should relock the bootloader before sending it?

So after few days and more than few tries to repair it with factory reset, charging and discharging without starting the phone, factory reset in the fast boot mode I´m losing hope. Do you guys also have the Halo Gray?
edit: Not saying it is related, but could it be something like bad batch of phones? It seems strange to see multiple people with the same issue almost at the same time.

cammaris said:
Do you guys also have the Halo Gray?
Click to expand...
Click to collapse
I have Halo Gray.
Surely, that's not related....
Right?

YTHero said:
I have Halo Gray.
Surely, that's not related....
Right?
Click to expand...
Click to collapse
Not related. I have the halo gray, on the latest stock and I'm not having that issue. Slightly higher drain when idle with pie than Oreo, but not crazy bad, maybe and additional 1% an hour. It doesn't spend as much time in deep sleep on pie.

xXxNobodyxXx said:
I'm pretty sure it's a hardware issue. I'm gonna send it to Essential for warranty, hope they're gonna help.
Click to expand...
Click to collapse
cammaris said:
Do you guys also have the Halo Gray?
edit: Not saying it is related, but could it be something like bad batch of phones? It seems strange to see multiple people with the same issue almost at the same time.
Click to expand...
Click to collapse
YTHero said:
I have Halo Gray.
Surely, that's not related....
Right?
Click to expand...
Click to collapse
several of you have mentioned you have just got your phones, so possibly yes a new batch (I have an old halo grey, which is OK), though my money would be on a possible software bug that is only showing on the new batch maybe due to an alternative chip being specked or an updated chip or something like that, so they may be able to update software.