Verizon Pixel Warranty - How It Works - Google Pixel Guides, News, & Discussion

My Verizon Pixel has the dreaded audio defect so I learned a lot today about how Google and Verizon are handling the manufacturer warranty. I think it warrants a post because I always wondered how that would be handled and now I (unfortunately) know.
1) If Verizon has the replacement in stock, they will replace it once they know Google has said it's okay to do so. This happens in store, so you walk out with a new phone. Verizon must process it through their system, though.
2) If Verizon does NOT have a replacement available (more than likely what I'll face when I go in), then Google will send you a replacement but it's their "standard replacement", meaning they won't ship until they get your old one (meaning you're out of a phone for two weeks).
This is pretty crappy in my opinion. They basically treat Verizon as just a "third party" as if you bought it ANYWHERE online. I'd think they would have a better agreement for their "exclusive carrier" in the US. They told me that some places will give you a loaner phone while you wait but didn't know if Verizon would. I'll find out and report back.
Worth noting: the lady I dealt with emailed me for evidence that I could show Verizon that they approved a replacement. It literally took 5 minutes on the phone with her, so she must have been VERY aware of the issue. I told her a factory reset was no good and that's about all it took.
EDIT: Sorry, wrong section. I don't know this happened. Mods, could you please move this to the discussion section? I'm having difficulty deleting this.

I know with Google you put down a deposit and they send you a replacement right away. Then get the money back later when you send your defective device.
Sent from my Pixel using Tapatalk

PsiPhiDan said:
My Verizon Pixel has the dreaded audio defect so I learned a lot today about how Google and Verizon are handling the manufacturer warranty. I think it warrants a post because I always wondered how that would be handled and now I (unfortunately) know.
1) If Verizon has the replacement in stock, they will replace it once they know Google has said it's okay to do so. This happens in store, so you walk out with a new phone. Verizon must process it through their system, though.
2) If Verizon does NOT have a replacement available (more than likely what I'll face when I go in), then Google will send you a replacement but it's their "standard replacement", meaning they won't ship until they get your old one (meaning you're out of a phone for two weeks).
This is pretty crappy in my opinion. They basically treat Verizon as just a "third party" as if you bought it ANYWHERE online. I'd think they would have a better agreement for their "exclusive carrier" in the US. They told me that some places will give you a loaner phone while you wait but didn't know if Verizon would. I'll find out and report back.
Worth noting: the lady I dealt with emailed me for evidence that I could show Verizon that they approved a replacement. It literally took 5 minutes on the phone with her, so she must have been VERY aware of the issue. I told her a factory reset was no good and that's about all it took.
EDIT: Sorry, wrong section. I don't know this happened. Mods, could you please move this to the discussion section? I'm having difficulty deleting this.
Click to expand...
Click to collapse
With the "standard replacement", Google ships the replacement as soon as the tracking becomes active on your return. They don't tell you this, but it has been my experience and others. So if you send the phone back immediately, you are only out a phone a couple days.
My bosses phone died, took it to VZW and they mailed him a refurb replacement (maybe because they didn't have new ones in stock?). The refurb had a broken head phone jack... took it up with Google who offered to send him NEW in box replacement with the "standard replacement" terms. He got the shipping notification the same day he dropped the replacement in the mail.
Still a crappy experience, but it's all very YMMV and depends on the CSR you get at VZW or Google.

milan187 said:
I know with Google you put down a deposit and they send you a replacement right away. Then get the money back later when you send your defective device.
Click to expand...
Click to collapse
I will definitely ask them to do this if they don't have any at my local Verizon stores. Thanks!

PsiPhiDan said:
EDIT: Sorry, wrong section. I don't know this happened. Mods, could you please move this to the discussion section? I'm having difficulty deleting this.
Click to expand...
Click to collapse
Just report your own thread to the moderators by clicking the exclamation point in the triangle /!\ in the lower left corner of the first post of this thread, and ask them to move it to the Discussion section.

So Google was so wrong. Verizon will SHIP you a phone from their warehouse if it passes their inspection (mine did). So they are overnighting me one. Sounds great! But there's a huge "BUT" here...
Apparently they send you refurbished phones through Verizon. So I have no idea if I can unlock the bootloader but I highly doubt it. I'm probably not going to keep it then.
Even Google said they send refurbished ones after 14 days are up. But if I get a replacement through Google, will it be unlockable even if it's updated to 7.1.1? Since it's from Google and not Verizon? Or do they send me a "Verizon Pixel", basically?

I sent my Verizon pixel to Google today and just got an email saying they sent my replacement out to me with 2 day shipping as soon as tracking went live.

Confirmed I have sent my Verizon 32 GB to google for a warranty claim (charging port was charging but couldn't transfer files to computer), and I received a Google Store Edition of the Pixel. Unlocked bootloader. Go through Google for your warranty claims.

You are not out a phone for 2 weeks. I just submitted an RMA to Google for a Pixel I got from Best Buy, and my replacement will be here in 2 days. They send you the replacement as soon as your tracking goes live on the old device.
And if you're using Project Fi with it, then you can still receive/make calls and texts with Hangouts on your PC while the phone is gone.
jnewberry1 said:
Confirmed I have sent my Verizon 32 GB to google for a warranty claim (charging port was charging but couldn't transfer files to computer), and I received a Google Store Edition of the Pixel. Unlocked bootloader. Go through Google for your warranty claims.
Click to expand...
Click to collapse
I'm so happy to hear that. Did your RMA shipping confirmation say you're still getting something like a "Pixel Phone Silver 32 GB (Verizon)" though?
That's what my confirmation email says and the phone won't come in until tomorrow, so I'm worried I'll end up with a Verizon version again.

---------- Post added at 07:56 AM ---------- Previous post was at 07:55 AM ----------
[/COLOR]
iPwn_ said:
You are not out a phone for 2 weeks. I just submitted an RMA to Google for a Pixel I got from Best Buy, and my replacement will be here in 2 days. They send you the replacement as soon as your tracking goes live on the old device.
And if you're using Project Fi with it, then you can still receive/make calls and texts with Hangouts on your PC while the phone is gone.
I'm so happy to hear that. Did your RMA shipping confirmation say you're still getting something like a "Pixel Phone Silver 32 GB (Verizon)" though?
That's what my confirmation email says and the phone won't come in until tomorrow, so I'm worried I'll end up with a Verizon version again.
Click to expand...
Click to collapse
Yes, exactly what it said. When speaking with the rep, they just mean the phone will work with your Verizon carrier. It was unlocked though. And she said if it wasn't, that they would actually create another RMA to make sure it was because I said I was having radio problems on 7.1.1 and wanted to go back down to 7.0 but couldn't with Verizon. So either way you are taken care of. Good luck. :good:

And the February security releases, NOF26V or NOF26W for Rogers, reportedly fixes the audio bug so if you haven't given up on your Pixel yet hold out!!!

farfromovin said:
And the February security releases, NOF26V or NOF26W for Rogers, reportedly fixes the audio bug so if you haven't given up on your Pixel yet hold out!!!
Click to expand...
Click to collapse
Well this is VERY interesting! I will try that before returning. My replacement arrived today so I can try this update first.
I'm on PureNexus. How do I go about updating to this new version?

Well it seems the update fixed the external speaker and helped my headphone jack issue a LITTLE but the audio quality is still bad through headphones. There's a low hissing no matter what. You even hear it after you turn off the music for about 3 seconds.
Now I have to decide what I want to do... Deal with it, hope Verizon shipped me a non-7.1.1 refurbished phone, or go through Google and go phoneless for days... Ugh.

PsiPhiDan said:
Well it seems the update fixed the external speaker and helped my headphone jack issue a LITTLE but the audio quality is still bad through headphones. There's a low hissing no matter what. You even hear it after you turn off the music for about 3 seconds.
Now I have to decide what I want to do... Deal with it, hope Verizon shipped me a non-7.1.1 refurbished phone, or go through Google and go phoneless for days... Ugh.
Click to expand...
Click to collapse
Go phoneless if you want a Play Store Edition

jnewberry1 said:
Go phoneless if you want a Play Store Edition
Click to expand...
Click to collapse
So 100% for sure Google would send me a Play Store edition and not the Verizon version? So even if they sent me a refurbished one, I could unlock it?

iPwn_ said:
You are not out a phone for 2 weeks. I just submitted an RMA to Google for a Pixel I got from Best Buy, and my replacement will be here in 2 days. They send you the replacement as soon as your tracking goes live on the old device.
And if you're using Project Fi with it, then you can still receive/make calls and texts with Hangouts on your PC while the phone is gone.
I'm so happy to hear that. Did your RMA shipping confirmation say you're still getting something like a "Pixel Phone Silver 32 GB (Verizon)" though?
That's what my confirmation email says and the phone won't come in until tomorrow, so I'm worried I'll end up with a Verizon version again.
Click to expand...
Click to collapse
Please confirm tomorrow if you get a Verizon version or the Google Play Version! I'm very anxious to hear your experience as I may do the same!

jnewberry1 said:
Go phoneless if you want a Play Store Edition
Click to expand...
Click to collapse
Yeah I agree. If you want root then you might as well do it the right way. And you're sure the phone is at fault right? Have you tried it on another Pixel?
Sent from my Pixel using XDA-Developers Legacy app

bobby janow said:
Yeah I agree. If you want root then you might as well do it the right way. And you're sure the phone is at fault right? Have you tried it on another Pixel?
Click to expand...
Click to collapse
I mean, I've tried many different cables/headphones and I've used the same cables and headphones on all my previous phones. So I'm positive the audio is incredibly awful. Even the Verizon person immediately could verify with their headphones. It's bad.

PsiPhiDan said:
So 100% for sure Google would send me a Play Store edition and not the Verizon version? So even if they sent me a refurbished one, I could unlock it?
Click to expand...
Click to collapse
I am 100% for sure. I confirmed with them several times as well. They don't carry brand new Verizon phones. You'll be getting a brand new in the box Play Store Edition Pixel. I promise, the lady was making fun of Verizon even for locking them. She said if for some reason Verizon locked it, just do another RMA and they will take care of it.
---------- Post added at 02:26 PM ---------- Previous post was at 02:22 PM ----------
bobby janow said:
Yeah I agree. If you want root then you might as well do it the right way. And you're sure the phone is at fault right? Have you tried it on another Pixel?
Click to expand...
Click to collapse
They don't even test it. They shipped mine out before they even received my defective one. 2 different locations. If its coming from Carol Stream Illinois or whatever, its a brand new Play Store Edition Pixel.
---------- Post added at 02:28 PM ---------- Previous post was at 02:26 PM ----------
PsiPhiDan said:
Please confirm tomorrow if you get a Verizon version or the Google Play Version! I'm very anxious to hear your experience as I may do the same!
Click to expand...
Click to collapse
My email said the same thing about the Verizon Pixel as well. Trust me. You'll see. :laugh:

I'm wondering if with all this locking / unlocking / returning the device so we can unlock, if Verizon will eventually unblock the IMEI of their devices so that we can unlock as in the Google store version. That's assuming that the imei is what is locking the device. Anyone know exactly why the vzw can't be unlocked on 7.1.1 and the Google version can? I mean they are the same exact phone, same bootloader, same everything even the same updates.

Related

What to do with an S4

Okay so basically this is a question of what to do with a S4 that was shipped to my business. We received a S4 through fedex about a month ago that an old employee was suppose to receive at their home(now living out of state). We have had the phone for a month now and have asked fedex to take the phone back b/c they were suppose to pick it up and they always say they can not take it back without being told to do so by main office. The old employee did receive the phone he was suppose after calling at&t and telling them they sent the phone to the wrong address. Again this all happened a month ago and we now still have the phone. I was wondering how long(if there is a time length) before at&t forgets about the phone. Are we able to take the phone and use it as our own at this point.
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
Sent from my SAMSUNG-SGH-I337 using Tapatalk
HORiZUN said:
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
I am not sure what firmware, it is at the office at the moment.
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
HORiZUN said:
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
Well it is refurbished. It was sent with a new sim card as well. Yes, it was signed for by someone in the office.
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
HORiZUN said:
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
Well the owner had called at&t to tell them the phone was shipped to the wrong address and they overnighted him another one. At that point they said fedex would pickup the one sent to us(again this was a month ago). Another worker does already have an S4 and we put his sim in it yesterday and it worked.
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
Sent from my SAMSUNG-SGH-I337 using Tapatalk
HORiZUN said:
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
Yes, I do not want to sell it though and then have at&t charge him for it once they see it being used in their system.
Have you called AT&T about it?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
HORiZUN said:
Have you called AT&T about it?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
No, I was thinking of bringing it to the store and seeing what they say about it.
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
Russ77 said:
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
Click to expand...
Click to collapse
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
wkw89 said:
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
Click to expand...
Click to collapse
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
scott14719 said:
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
Click to expand...
Click to collapse
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337
wkw89 said:
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
Click to expand...
Click to collapse
I am also wondering if I were to use it on my at&t account(currently using XT860) would I be seen as stealing it or anything to that effect by at&t.
DevilDog512 said:
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337
Click to expand...
Click to collapse
I figured as much. It is just going to sit in the filing cabinet for now then.

Another reason to avoid Sprint

So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Puzzlegal said:
Next phone won't be with Sprint.
Click to expand...
Click to collapse
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Solutions Etcetera said:
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Click to expand...
Click to collapse
Thanks. I will give them a chance to unlock the phone by following the last set of instructions they gave me (dig up all my email from motorola and fax it to them) but if that doesn't work, I will try that. Maybe I'll write anyway to complain about the unfriendly customer service, but it seems premature to write in the middle of a request.
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
mulhiny said:
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks! That looks like a good next step, if this doesn't work. I found my correspondence from Motorola, and as I remembered, a lot of it is vague "we have mailed your new phone", rather than "we have mailed your warranty replacement", but one of their letters did say
Thanks for contacting Motorola. Our goal is to get a customized, working phone in your hands, making it as easy as possible for you.
Here's the first step in the return of your broken phone - the Return Authorization Number (RMA): 140114-011410. This is necessary to process your return so hold onto it.
Click to expand...
Click to collapse
I'm hopeful that will be good enough. Of course, there's nothing to prove that I didn't compose that email myself ("fax us the email" really seems dumb, as a form of "proof") but I also have the letter saying "it's been shipped and the cost was $0" and the FedEx mailing label. Hopefully, that will convince them.
They claim they sent me email when they first denied the unlock request. I never got that email, but I suppose some computer may have thought it was spam and deleted it before I saw it. These things do sometimes happen.
After faxing them a letter detailing the issue, along with 30 pages of correspondence from Motorola, I got a call that they had decided to unlock the phone, eventually followed up with an email stating the phone is now unlocked.
Thank you for your advice and support. It improved my sanity.
Puzzlegal said:
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Click to expand...
Click to collapse
My parents had Sprint in the early 2000s and even back then they had horrible customer service. I stick with Verizon their CS is pretty spot on.
Sent from my SCH-I535 using Tapatalk

Unable to Activate Motorola Purchased Device on Sprint

Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
decke003 said:
Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
Click to expand...
Click to collapse
Yeah, we already know that sprint white listed the phones and only activates one from GPS and their, but seeing that motorola its a manufacturer and not a carrier they should let you activate it. Keep us informed, hopefully they let you.
I received my 64GB blue version this morning from Moto. Ran into the same thing, even took it to a Sprint Corporate store. They told me I have to call motorola, I'm on the phone with Moto now.
Wow, how awful!
According to my dealing with customer service, Google Play devices and those purchased directly through Sprint are the only ones that will be eligible for activation.
I really try to stick up for Sprint most of the time.... but this is just brain dead stupid.
are you guys serious?? wow that means Verizon is going to give hell to activate these nexus 6. im on verizon.. still trying to order a 64gb from Moto.
Ok, so I have someone at Moto that is going to be reaching out to Sprint, he'll call me when he gets any updates.
seezar said:
Ok, so I have someone at Moto that is going to be reaching out to Sprint, he'll call me when he gets any updates.
Click to expand...
Click to collapse
Crap. This BS needs to stop. I'm wondering how on Earth it can even be legal.
I remember last year it took a while for sprint to add the GPS 32gb nexus 5 IMEIs to their system. This might be a similar issue
Skripka said:
Crap. This BS needs to stop. I'm wondering how on Earth it can even be legal.
Click to expand...
Click to collapse
Because corporations run our country.
Luxferro said:
Because corporations run our country.
Click to expand...
Click to collapse
If Motorola doesn't get Sprint to about face on this fast, I'm demanding that they cancel my order whether they claim to be able to or not.
Claiming their phone can be purchased through them and activated anywhere only for it not to be is false advertising.
Yeah it is very frustrating. But I did finally speak to someone at Moto that understood so I'm hopeful it'll get straightened out. Though it sucks that it really in Sprint's hands to get resolved and I hope they don't take very long.
edd247 said:
I remember last year it took a while for sprint to add the GPS 32gb nexus 5 IMEIs to their system. This might be a similar issue
Click to expand...
Click to collapse
Yes. This is hopefully the same issue. If this was a big restriction then I'm not sure why they were willing to send all of us SIM cards for the device.
decke003 said:
Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
Click to expand...
Click to collapse
Are you trying to activate the phone with new service on Sprint or are you just not getting your current SIM to work?
With the Nexus 7 LTE, this happened last year at Verizon if you tried to add a new line. They didn't have the IMEIs in their system. But if you just slapped in a Verizon SIM, it worked just fine.
decke003 said:
According to my dealing with customer service, Google Play devices and those purchased directly through Sprint are the only ones that will be eligible for activation.
I really try to stick up for Sprint most of the time.... but this is just brain dead stupid.
Click to expand...
Click to collapse
Have you tried contacting moto?
kellex said:
Are you trying to activate the phone with new service on Sprint or are you just not getting your current SIM to work?
With the Nexus 7 LTE, this happened last year at Verizon if you tried to add a new line. They didn't have the IMEIs in their system. But if you just slapped in a Verizon SIM, it worked just fine.
Click to expand...
Click to collapse
It is an existing line, but a new SIM (Old phone took a Micro SIM). It is my understanding that Sprint's system does not work that way, but I could be wrong.
seezar said:
Have you tried contacting moto?
Click to expand...
Click to collapse
I have not, though I will do so shortly.
So it sounds like the same problem we saw last year at Verizon. Sprint doesn't have the IMEIs yet. I bet if you chopped down your micro to a nano SIM size, stuck it in, it would work.
there is a VZW customer that recieved his order from Moto today and it worked... so VZW customers are okay it seems.
Skripka said:
If Motorola doesn't get Sprint to about face on this fast, I'm demanding that they cancel my order whether they claim to be able to or not.
Claiming their phone can be purchased through them and activated anywhere only for it not to be is false advertising.
Click to expand...
Click to collapse
um, what? this is a crappy carrier issue, not a manufacturer issue. it's not false advertising, it's Sprint being a sh*tty company. if anything, you should look at cancelling your sprint service.
decke003 said:
It is an existing line, but a new SIM (Old phone took a Micro SIM). It is my understanding that Sprint's system does not work that way, but I could be wrong.
I have not, though I will do so shortly.
Click to expand...
Click to collapse
So it sounds like the same problem we saw last year at Verizon. Sprint doesn't have the IMEIs yet so they can't activate the phone with a new SIM. I bet if you chopped down your micro to a nano SIM size, stuck it in, it would work. Might be worth a try since you are going to lose that SIM anyway.

Nexus 6 released on Verizon February 26th ?

obviously take this with a huge grain of salt, but just had a live chat with VZW rep to ask about the N6. I do this randomly just to see what kind of (non) answers I get.
However, this dude fired back with an exact date of February 26th. That date is on a Thursday, which is traditionally the day that Verizon launches new phones. Just struck me odd that he had such a specific answer, and went on to say that he had just recently been given the information.
Of course I've tried to live chat again three times since then, and each one of the reps said that they have no information about the N6 lol.
Take it for what it's worth.
https://www.dropbox.com/s/7ck2umbvxavggzk/PicsArt_1420293163355.jpg?dl=0
Edit:
trying to upload my screenshot of the conversation, but the forum is being difficult :/
Mod Edit: Attached the pic for you. I don't think embedding a https location works.
Lol only 4 months after every other provider. Just enough time to load it up with bloat and bugs.
on a sidenote, anyone know why I can't upload an image?
very frustrating.
Similar Response
I was also informed today and "assured" by a verizon rep (via chat) that they would be getting the Nexus 6 on February 26. They also said that the Samsung Note Edge would be coming out January 8th. I guess that will be the first test of this reps information.
My money is on April 1st.
Verizon sales
solzy1.0 said:
I was also informed today and "assured" by a verizon rep (via chat) that they would be getting the Nexus 6 on February 26. They also said that the Samsung Note Edge would be coming out January 8th. I guess that will be the first test of this reps information.
Click to expand...
Click to collapse
I can tell you with 100% certainty that the note edge will be released on january 8th for verizon...no word on the nexus 6 for sure but i have also heard february 26th
Eh, i am not going to believe any rep. As far as this goes, i worked for Tmobile and ATT customer support and we where never really told anything ahead of time from everyone else. We where told to keep customers either happy or holding on with the company. It has been a few years ago from that though, so i dont know if that policy has changed. :good:
I got tired of waiting for Verizon and bought directly from Motorola using their finance program. Received my phone in 3 days Cut down my Sim card and I'm good to go.
Sent from my Nexus 6 using XDA Free mobile app
jett2314 said:
I got tired of waiting for Verizon and bought directly from Motorola using their finance program. Received my phone in 3 days Cut down my Sim card and I'm good to go.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Same here. Works like a champ
TeeX2.0 said:
obviously take this with a huge grain of salt, but just had a live chat with VZW rep to ask about the N6. I do this randomly just to see what kind of (non) answers I get.
However, this dude fired back with an exact date of February 26th. That date is on a Thursday, which is traditionally the day that Verizon launches new phones. Just struck me odd that he had such a specific answer, and went on to say that he had just recently been given the information.
Of course I've tried to live chat again three times since then, and each one of the reps said that they have no information about the N6 lol.
Take it for what it's worth.
https://www.dropbox.com/s/7ck2umbvxavggzk/PicsArt_1420293163355.jpg?dl=0
Edit:
trying to upload my screenshot of the conversation, but the forum is being difficult :/
Mod Edit: Attached the pic for you. I don't think embedding a https location works.
Click to expand...
Click to collapse
A poster on Reddit said he was told at a corporate store the same thing. The rep, after looking it up, said the computer was showing February 26th availability.
and i just asked and was told there is no scheduled release. thats pretty far ahead for a release date anyway.
i just asked two reps and i got nothing out of either one of them
I just want VoLTE already on my Nexus. No voice and data simultaneously is a bit annoying and per usual is probably because of Waiting for Verizon release their version.
Nexus 6 currently on Verizon Network
I recently bought the Nexus 6 and is currently running on the Verizon Network. Originally, the local Verizon dealer refused to add the Nexus 6 phone to the network since it was not a "Verizon Phone". My philosophy is, "Never let a multi multi multi billion dollar tech company tell what they cant do". By saying this, I called the Verizon Tier 2 support and they were able to activate the phone from their location bought using the same simcard number that was used from my Note 2 phone. Now, after two days, I was booted off the Verizon network and was told via message that I need to sign back on the Verizon network. After a few days corresponding with tier 2 tech support, the reason for the booting off the system was i was using a new "nano simcard" which resulted in a new simcard number. Originally, they recommended that i find someone with a new Motorola phone and activate my simcard through their phone ( long story) and then re-transfer back to the new simcard for the Nexus 6 to work but that greatly avoided. As a result, my Nexus 6 is currently working without any problems . Lastly, they will have to submit a "DMD Form" to "register" your non-Verizon phone. Hope this helps.
princehtml said:
I recently bought the Nexus 6 and is currently running on the Verizon Network. Originally, the local Verizon dealer refused to add the Nexus 6 phone to the network since it was not a "Verizon Phone". My philosophy is, "Never let a multi multi multi billion dollar tech company tell what they cant do". By saying this, I called the Verizon Tier 2 support and they were able to activate the phone from their location bought using the same simcard number that was used from my Note 2 phone. Now, after two days, I was booted off the Verizon network and was told via message that I need to sign back on the Verizon network. After a few days corresponding with tier 2 tech support, the reason for the booting off the system was i was using a new "nano simcard" which resulted in a new simcard number. Originally, they recommended that i find someone with a new Motorola phone and activate my simcard through their phone ( long story) and then re-transfer back to the new simcard for the Nexus 6 to work but that greatly avoided. As a result, my Nexus 6 is currently working without any problems . Lastly, they will have to submit a "DMD Form" to "register" your non-Verizon phone. Hope this helps.
Click to expand...
Click to collapse
That sounds like too much work and a big hassle just to stay with a carrier. Its reminiscent of when I had Verizon a few year ago.
I wonder if VZW will try to lock down the Nexus and if Google will let them.
Sorry for the newbie question.
When you said you cut the (VZW) Sim card and inserted it, the phone booted up and you started using it as simple as that?
Sent from my SM-T320 using Tapatalk
I think China may get the phone before Verizon.
http://www.droid-life.com/2015/01/0...he-moto-x-pro-like-the-nexus-6-but-for-china/
Benjamin1966 said:
Sorry for the newbie question.
When you said you cut the (VZW) Sim card and inserted it, the phone booted up and you started using it as simple as that?
Sent from my SM-T320 using Tapatalk
Click to expand...
Click to collapse
Yes, that simple. I am with VZW. I had a Galaxy S3 with a Micro SIM. I picked up a punch on Amazon (I didn't trust trying to use scissors but many people have success with them) ( http://www.amazon.com/gp/product/B00FW70ZF6/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1 ).
I got my N6, unlocked it, decrypted it, rooted it, transferred apps via Titanium Backup, and then punched the SIM and moved it from the GS3 to the N6. Booted up and it worked. Have not had any problems at all. *knock* *knock*
A Verizon nexus is NOT a nexus. Is just another fully OEM Verizon locked device.
---------- Post added at 10:09 PM ---------- Previous post was at 10:03 PM ----------
Pilz said:
That sounds like too much work and a big hassle just to stay with a carrier. Its reminiscent of when I had Verizon a few year ago.
I wonder if VZW will try to lock down the Nexus and if Google will let them.
Click to expand...
Click to collapse
If bought directly from Verizon.. Yes locked boot loader with modified software/firmware tampered trip counter and of course Verizon proprietary bloatware.
The online chat reps are the worst... If it is really true that VZW will carry it on 2/26 add another one to two months cause of supply issues + VZW tramp stamp time.

HTC Champions is offering carrier employees a m9 at $299 off contract

HTC has a program called Champions for employees of carrier retail stores. They are offering them a M9 at $299 off contract. Furthermore if they buy a M9 from the discount program they can trade it in for the next One at no extra charge with their "One for Life" program. I posted the screen shot from the email on my G+ page: https://plus.google.com/+PatrickHill/posts/Mr462GhpLbw
So if you work in a carrier store go sign up for Champions and get your M9 for only $299
is this us only?
My store wasn't listed, but it's a small mom and pop shop that IS an authorized T-Mo dealer. Hope I'm able to be considered and that it isn't closed to only those who work at the retail stores.
I wish I was working at a carrier retail store. Ugh maybe next time... Wondering if a friend who works there can do the favor for none workers?
These deals are generally restricted to corporate retail stores by the phone manufacturers as they do actually verify that you're eligible before allowing you to make the purchase. Could be different for this deal but I'm assuming it's not.
I am a member of HTC champions. there is a strict verification policy to ensure that you are a corporate retailer employee. The community is meant to help dealers learn about HTC and interact with other corporate employees.
Is it a U.S. only offering?
Dog-G said:
Is it a U.S. only offering?
Click to expand...
Click to collapse
yup
I wonder if this is offered through Best Buy Mobile ))
mccorkendale said:
I wonder if this is offered through Best Buy Mobile ))
Click to expand...
Click to collapse
Yes it is and I already ordered mine as a Best Buy Mobile employee.
max53389 said:
Yes it is and I already ordered mine as a Best Buy Mobile employee.
Click to expand...
Click to collapse
Did you use your work email if you have one? Just wanted to make sure cuz I just used my personal email to sign up but I dont know if they use the corporate email to verify or anything (I have one if they need it). And would you mind saying how long it took for you to get verified?
I went to the Montclair, New Jersey HTC event on 4-9 to pick up mine.
I should really get a part time job at a store so I can get these kind of perks. I sell enough phones usually just by talking to people about phones and helping them decide then some of these sales reps I usually school any of the young sales reps that try to help me when I'm in a store.. I actually cut into one guy's sale at AT&T because he was telling this customer sh** that just was false and set him straight real fast.. haha
Are we sure this is US only? I really hope not. I'm Canadian and my store was listed when I signed up... It even allows Canadian addresses (listing provinces and allowing postal codes, etc). I'd be deeply disappointed if we're left out of this. Does anyone know?
kusso92 said:
Did you use your work email if you have one? Just wanted to make sure cuz I just used my personal email to sign up but I dont know if they use the corporate email to verify or anything (I have one if they need it). And would you mind saying how long it took for you to get verified?
Click to expand...
Click to collapse
Sorry for the long response time.
I pretty sure that you have to set it up through your work email. You just find your store in the list and I think you also get verified with your work email.
I'm not too sure how long it took to verify but on the discount page it mentioned that if you recently created an account, it could take up to 2-3 days to process if you just started as it's a different website that you buy from and separate from HTC Champions.
I set up HTC champions well over a year ago and kind of fuzzy on the exact details but use your work email for everything HTC and you will be fine.
Edit: Found this on the promo page
Please allow for up to 48 hours if you are newly registered to Champions.
Click to expand...
Click to collapse
So that's the time you might have to wait and I honestly don't see this selling out quickly as it's not a very popular phone.
Did anybody get a shipping notification?
samven582 said:
Did anybody get a shipping notification?
Click to expand...
Click to collapse
Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts.. for example.. asking if the GS5's all had yellow screens or if it was just yours.. if you had worked in a carrier store you could have compared it to many others in stock or that you sold) then I hope you do get busted and the order doesn't ship. I didn't post this for people to take advantage.. I posted it for legit carrier employees who might not even know about the program... Again.. If I'm wrong I apologize.
graffixnyc said:
Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts.. for example.. asking if the GS5's all had yellow screens or if it was just yours.. if you had worked in a carrier store you could have compared it to many others in stock or that you sold) then I hope you do get busted and the order doesn't ship. I didn't post this for people to take advantage.. I posted it for legit carrier employees who might not even know about the program... Again.. If I'm wrong I apologize.
Click to expand...
Click to collapse
Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts
Click to expand...
Click to collapse
Bad day at work? Or you had a case of the Mondays? What ever it maybe and judging for your post and tone it looks like you're taking out your frustion on me. If you have a problem with I said you should PM me instead of trying to publicly humiliating me on XDA.
Now the reason why I ask is because I know someone who works at a ATT and was able to convice him to order one for me since he is part of HTC champion. Since you made this thread for people who work in retail carrier stores, I figured I would ask
for example.. asking if the GS5's all had yellow screens or if it was just yours..
Click to expand...
Click to collapse
Going through your post history you answered a similar question on how your HTC m9 screen was "green" and it was the resullt of glue? How did you know this? What is your evidence?
samven582 said:
Did anybody get a shipping notification?
Click to expand...
Click to collapse
Ordered mine yesterday morning... got a shipping notification last night .
Bought a M9 from a ATT employee today. $495. Great deal. Since they make a $200 profit
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app

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