They're sending free daydream views for our wait. Call them back if you missed the call. Seems legit as I didn't have to give any info and he knew the activation date. Gonna return the one I got from BB.
I never got a call from but i have been waiting a long while to get my XL in and they went ahead and processed me a Daydream anyways! Thanks for the tip!
They called this morning and I couldn't answer the phone, but they left a VM. I called back and they are giving me the daydream as well.
Mine arrives on Tuesday!
Sent from my Pixel XL using Tapatalk
I missed the call this afternoon. No voicemail, but I'll call back tomorrow. Thanks for posting that number, I just thought it was a random telemarketer.
I'm waiting on a Pixel XL from Verizon (ordered in November, newest ship date is in a couple weeks). I see that I actually missed a call from this number 4 days ago, but I did not receive a voice mail. Can I just call this number back to get my Daydream view?
Yep just call back. Verizon will know who you are when you call by your number.
Sent from my Nexus 6P using XDA-Developers Legacy app
DroidForLife33 said:
Yep just call back. Verizon will know who you are when you call by your number.
Sent from my Nexus 6P using XDA-Developers Legacy app
Click to expand...
Click to collapse
+1. Worked for me. Thanks OP
I just called back this morning and without even saying a thing the rep thanked me for calling back and offered me the Daydream View. I didn't have a voicemail, but I did see that phone number on my missed call list. Thanks again, OP, for the notification.
I didn't need a Daydream (I already have one). I asked if there was anything else that they could offer. They told me since I asked they could give me a $50 credit. So, even if you don't need a daydream, ask for the credit.
I got my XL on the 24th, any guesses on how they are deciding who to give Daydream units to?
zelch said:
I got my XL on the 24th (two months since Black Friday order), any guesses on how they are deciding who to give Daydream units to?
Click to expand...
Click to collapse
I received mine on the 24th as well (two actually) and I am receiving two daydreams tomorrow.
I just called them without them calling me. I had ordered two Pixel XL 128gb back in November and got my phones in January. They confirmed that I had purchased two phones, and said they would send out two free Daydream VR units in the next couple of days.
I received this call three days ago. They asked for my pin but I wouldn't give it to them. Then they asked for the last 4 of my SSN and I wouldn't give it to them. They told about the Daydream and that I would need to give them one of those numbers. I told them just to send me the Daydream but I wouldn't verify info (as you can see, I don't trust calls from unknown numbers). I received my Daydream today.
jbio said:
I received this call three days ago. They asked for my pin but I wouldn't give it to them. Then they asked for the last 4 of my SSN and I wouldn't give it to them. They told about the Daydream and that I would need to give them one of those numbers. I told them just to send me the Daydream but I wouldn't verify info (as you can see, I don't trust calls from unknown numbers). I received my Daydream today.
Click to expand...
Click to collapse
Damn, they didn't ask for anything from me other than my name and whether I wanted the free daydream.
Apparently the option of a $50 account credit ended yesterday so its the daydream or nothing I had bought 3 from verizon but since 2 of the 3 are not activated on my account right now they would only give me one. Crazy when I have the order numbers and they are clearly on my account but woman says shes not verizon cs so she cant verify that I bought 3 lol. Easy excuse not to honor
i received a call from this number a few days ago but didn't answer it, since it was unknown number. i called back today and now i'm down for a free daydream. they said it would ship after my phone ships, so i still gotta wait.
Just had 2 Daydream Views show up at my house (ordered two phones that were delayed). I never got a phone call or even knew they were coming. I figured I wouldn't get anything since I got a bill credit after they said I was delayed from 1/6 to 3/3.
I preordered from Google store and i still never got one wtf
oneandroidnut said:
I preordered from Google store and i still never got one wtf
Click to expand...
Click to collapse
Verizon is sending these out, not Google.
Related
Just a question for all of those people who pre-ordered online at Rogers.com. When you finish pre-ordering, you should have gotten a confirmation email. Did you get any other emails like a shipping with a tracking number?
I got the confirmation email and that's it. I was just wondering if others is the same as me.
Thanks
Yeah I preordered on april 6. Got a confirmation number in an email right away. I called today and so far no tracking numbers are available. I am waiting till dinner time and Im going to try again. I just want this phone so bad
How did you order it? Every time I try to port my number from Fido it gives me an error. Rogers gives me some BS on the phone and I give up. I think they are goign to show up in the stores on Friday but noone knows. Total bloody incompetence with Rogers once again.
forzanerazzurri said:
How did you order it? Every time I try to port my number from Fido it gives me an error. Rogers gives me some BS on the phone and I give up. I think they are goign to show up in the stores on Friday but noone knows. Total bloody incompetence with Rogers once again.
Click to expand...
Click to collapse
Im adding a line instead of porting over (and keeping the second line to shorten the time between upgrades) but a rep told me you could preorder now and finish up the port after you get the phone. BUT beware Rogers reps are full of bs and you will get different answers everytime you call.
Yea, the rep told me to pre-order with a new number and when I get the phone, phone them and do the port over then.
It just bothers me that there is a possibility of getting the phone AFTER it launches (April 15, 2010). If so, then what's the point of me pre-ordering other than getting the bt headset for free.
Tri3Dent said:
Yea, the rep told me to pre-order with a new number and when I get the phone, phone them and do the port over then.
It just bothers me that there is a possibility of getting the phone AFTER it launches (April 15, 2010). If so, then what's the point of me pre-ordering other than getting the bt headset for free.
Click to expand...
Click to collapse
What?? If I get it after the 15th I am going to s**t bricks. And people are dissappointed with SE's delays. Its seems like a match made in heaven SE and Rogers lol.
PS: did you see the fine print? Your going to have to wait an additional 2-4 weeks for delivery of the headset.
Sou you get the bluetooth only if you preorder?
And only before April 15?
Yea well HOPEFULLY we all get it ON or BEFORE the 15th. Anyday after that would be stupid. The Rogers stores will probably have it on the 15th since I read some article stating that the phone is shipping to stores. If that's the case, that means even though we preordered, we won't be the first ones to get it =(
Hopefully we get the tracking number soon....
Well, at least you will get the bluetooth for free which means around 70$ saved
I talked to a store today in Calgary here that had a rep in at the time and they said the phones were in shipment right now to the stores for Friday (as stated before). I would rather order it online for the headset but am worried about a delay. You would think you would get it SOONER that way, especially considering they said order it by the 9th for delivery on the 12th LOL. Oh Rogers.
I talked to one of the rep at rogers and they told me they are getting it next month O_O
lol that's totally wrong..
But yea.. I guess the idea of pre-ordering is so that you WILL get it on launch day at least.
WunKrazyAzn said:
I talked to one of the rep at rogers and they told me they are getting it next month O_O
Click to expand...
Click to collapse
Haha, this is good ... for me at least ... i'll have time to decide if is worth to pay 550 + tax to get it.
So I just spoke with a supervisor and he said that he promised me it would be in my hands by this friday. I asked him why I would preorder just so I could get it after everyone else. He responded that for preordering we are getting a $10 activation credit and the headset for free and locking in a "supposedly" better price. And they also said I would get emailed a tracking number as soon as its available. Got my fingers crossed it comes this week!
nice! thanks gavriel18 for the update!
Got a question for you guys again. When you preordered, it asks how you want to ship. It gives you 3 options:
Canada Post
UPS
Saturday service
Which one did you pick? I chose UPS.
lucky for you guys , i dont think i can preorder cause im doing hardware upgrade( only able to do hardware after april 15 ) o_o.. Hmm i should try calling and see what they can do
No prob Tri3dent, I think we're all squirming to get this phone.
And azn youre the lucky one because youre probably going to get your phone first even though I ordered mine within 24 hours of the preorder site going up.
Hey guys, just called into Rogers and they already have the tracking number in their systems. I still haven't received my tracking EMAIL but I do have the tracking number. I will be getting it tomorrow!
Nice what day did you place the order? I didnt get the email yet but Im calling now. Thank you for the update!!
Hey gavriel18, I placed my order on the same day as you. Your phone should be on your way now!
I placed an order for the Incredible last week with Verizon. Expecting to receive it the NEXT day, I waited 2 days, the weekend, and all of Monday for this thing since you have to sign for the package. I finally call Verizon...
"Thank you for calling Verizon wireless, home of the HTC Incredible, how can I help you?"
Come to find out they are all on back order until June. Not once did they communicate this to me and I found it to be quite annoying. How are you going to put up advertisements all over and even answer your phone "home of the Incredible," but not even have the damn phone available?
Sucks to Verizon!
I will wait, but I've been having wet dreams about this phone for days, now I have to wait another 3 weeks!
Again, Sucks to Verizon!
Its not Verizon's fault HTC cant manufacture enough because of the limited about of amoled displays coming from samsung. This phone is sold out everywhere.
I tried Verizon, they were out. I tried online, they were all backordered. I tried Best Buy...found one 35 minutes away that had 4 in stock. I got it through them for $200, same as it would have been through Verizon but the rebate was instant. I am not usually a fan of BB but this time I was happy to purchase from them!
htc_woe_is_me said:
I placed an order for the Incredible last week with Verizon. Expecting to receive it the NEXT day, I waited 2 days, the weekend, and all of Monday for this thing since you have to sign for the package. I finally call Verizon...
"Thank you for calling Verizon wireless, home of the HTC Incredible, how can I help you?"
Come to find out they are all on back order until June. Not once did they communicate this to me and I found it to be quite annoying. How are you going to put up advertisements all over and even answer your phone "home of the Incredible," but not even have the damn phone available?
Sucks to Verizon!
I will wait, but I've been having wet dreams about this phone for days, now I have to wait another 3 weeks!
Again, Sucks to Verizon!
Click to expand...
Click to collapse
I find it hard to believe you ordered it last week and never saw/received a warning about being backordered, as it's been on backorder for a while now.
There are component shortages, believe me, Verizon would love to have them in stock because they're making less money with people not wanting to backorder, which increases the chance they'll buy the EVO or wait for iPhone4.
regardless of what you think, the same thing happened to me. i was assured by customer service that the phone was only out of stock in the store. they said they had plenty in the 'warehouse' but it was only when I ordered the phone with overnight shipping that I found out it truly was on backorder when it didn't show up the next day
seanmcd72 said:
I find it hard to believe you ordered it last week and never saw/received a warning about being backordered, as it's been on backorder for a while now.
Click to expand...
Click to collapse
Have you tried other retailers? I just friday bought two from best buy.
Sent from my ADR6300 using Tapatalk
cant bc Verizon is doing me a favor by letting me upgrade early. I was havin issues with my tp2
i pre-ordered mine on 4/25, thank god i got it on 29th ^^
I bought mine on May 10th and at the time all of the Verizon Dealers were already sold out, I found three Best Buy in my local area that had at least one. The one I went to had 3 in stock.
I believe they have been on backorder for sometime now. People seem to hear what they wanna hear when purchasing a new toy
Have a friend who bought one at Wal*Mart last night for $149.
I bought mine at bestbuy last night
-------------------------------------
Sent via the XDA Tapatalk App
I think his main gripe is getting it from Verizon directly. All I'm simply saying is that phone has said its on back order since a few days after it was released
I got lucky, their website said shipping out 5/29, well.. I have had this phone about a week now.. just be patient and it will come early.
UgXvibe said:
I got lucky, their website said shipping out 5/29, well.. I have had this phone about a week now.. just be patient and it will come early.
Click to expand...
Click to collapse
That's what the site said when I ordered mine on the 9th. I hope I get mine before then. They already billed me!
[/jealous]
I ordered mine online on 5/1 wasn't suppose to ship until 5/14, received it 5/5.
anything changing for people with when you're getting your phones? Anyone order thier phone on the 13th and have any specific information? All Verizon's CSR's keep saying is "6/1 blah blah blah"
I ordered mine on the 14th and its supposed to get here around 6/1 to, so i wouldn't expect it any sooner, but be happy if it comes early
I just opened an email that said mine has shipped. When I checked the tracking number on FedEx, I read they sent it Priority Overnight... but it's not expected to be here until Monday.
I hope it somehow shows up tomorrow so I'll have time to play with it before the work week starts. And wouldn't ya know it, I have a staff meeting on Monday and can't be here to sign for it. haha
Anybody get a shipping notification for their white N4 that are supposed to be shipping "by 10/31"?
Yes. Mine was to ship by 10/31 but the order status now says it has been shipped and I have a tracking number. I ordered a Note 4 White on Oct 18th. This change in status happened in the last few hours.
pete3423 said:
Anybody get a shipping notification for their white N4 that are supposed to be shipping "by 10/31"?
Click to expand...
Click to collapse
I would love to know any updates on this as Best Buy has literally no information and I pre-ordered on the 11th...
No word yet but I found a way to look up more information
Found this on Reddit in the iPhone sub... I have no idea what I am doing so I will spare you any technical explanation...
Search: Did you preorder through Verizon? Here's a way to get extra/internal information about your preorder (I am a noob and can't post links yet)
It was all jibberish until I got to the first comment, beginning with "Pro tip," which provided the URL to use instead.
Replace YOUR_PRE_ORDER_CONF_NUMBER with your preorder number (found in the email confirmation they sent you). As far as I know, it only works with the preorder number (more digits, provided for online orders), not the order number. I placed my order over the phone via the retention department and it appears their method still generates an online preorder number. I can not attest to what order number type is provided for orders placed in store.
Then, replace YOUR_LAST_NAME with, well, your last name, as it appears on the order. Once the page loads, you'll get some valuable data that you may or may not be able to interpret. Order status, tracking information
According to the provided information, my order is in processing but no shipping label created yet. I have been scouring the web for more information to confirm whether or not Verizon uses overnight or two day shipping, with Saturday delivery selected. From what I have found:
* there seems to be conflicting data on the ship method, though Verizon confirmed in forum replies that it is indeed overnight
* most of the recipients designated for the 10/23 expected ship date (earlier pre-orders), received their phones on 10/23...this gives validity to iconicExpShipDate = expected DELIVERY date, as you will see in the key on the reddit post.
* the same designees that received their phone a few days late seemed to either have incorrect shipping addresses, unsuccessful delivery attempts or were otherwise subjected to force majeure
* there appear to 10/23 designees whose date was pushed to 10/31, most originated from Best Buy and Amazon, and at least one Verizon customer who used the aforementioned link and generated an error code indicating a problem with the payment
* if your card has been charged, you can expect a shipping notification within 24 to 48 hours
* there are still people out there who pre-ordered on opening day and still have not received their phone!
In summation, I am expecting to receive my order on Friday, 10/31. If the link comes back clean under item details as of Thursday night, I will be devastated. I am really hoping I have the N4 in hand to distract [me] from the fact that I am an almost-thirty yo... female... waiting in line at midnight on Sunday, for a video game.
I'm glad i ordered the white quick i was lucky and got it in the 23rd. I figured the black ones would have had more people waiting for stock.
Sent from my SM-N910V using Tapatalk
Yes 10/31 for white note4 for me too!
Im growing nervous... no updates to the Iconic site and no emails from Verizon. Out of curiosity, when did you pre-order and what is your projected delivery date per tracking information?
pete3423 said:
Anybody get a shipping notification for their white N4 that are supposed to be shipping "by 10/31"?
Click to expand...
Click to collapse
Got mine on the 23rd.
Best Buy really Sucks.. no one knows anything...
I ordered mine from Verizon, over the phone, on 10/23 and just received mine.
Sent from my SM-N910V using XDA Free mobile app
When I check my order status I see the order number, not the preorder number, a row for the tracking number but the field is blank. This happened yesterday afternoon; it had previously said in process and gave me an estimated ship date. Now there is no date.
I checked the Iconic status I previously posted about. The status changed from 'C (we have received your order and is in process),' to 'S(per the key, we have sent you order for processing).' The expected ship date has been deleted, and a shipping message was added, "your order will ship on 10/31."
I called Verizon again this morning. I was told that my order had been shipped, but there was no tracking information yet. The rep said that the order was placed for two day shipping. I confirmed with Verizon on three separate phone calls that it would be for overnight shipping... each time the rep originally said two-day, I said it was incorrect, and after a brief hold was told it was indeed overnight.
I have read of too many people on various sites having their orders mysteriously cancel, I am concerned about having no order information (with an order date change to boot). I am certain the tracking number would be in their system when the label is created, so I find it hard to believe that my order has been shipped. I did read of one gent on reddit who suffered a similar experience. He called Verizon to inquire and within minutes the FedEx driver arrived at his door.
I could sure use a morale boost. If you are reading this, I'd love to hear that you received tracking information or better, your devices! For the BBY customers, my heart goes out to you. I hope you got the $200 gift card at least.
Godspeed, little phone.
'
Just received a notification from VZW with tracking number and my White Note 4 will be here tomorrow 10/31 just like they promised.
I did mine in store on Sunday. My ship date was 10/31. I got a tracking number today that it's being sent 2 day and will be here Monday. Meh.
bbeelzebub said:
I did mine in store on Sunday. My ship date was 10/31. I got a tracking number today that it's being sent 2 day and will be here Monday. Meh.
Click to expand...
Click to collapse
Ditto, just picked up 20 minutes ago apparently. Tears.
meowzasaurus Rex said:
Ditto, just picked up 20 minutes ago apparently. Tears.
Click to expand...
Click to collapse
Come again
Sent from my SM-N910V using XDA Free mobile app
My local store had one white one last night. I went with black...
shpotik said:
Come again
Sent from my SM-N910V using XDA Free mobile app
Click to expand...
Click to collapse
Sorry, Ditto, [FedEx] just picked [my phone] up [from Verizon] 20 minutes ago apparently [according to the tracking information, two day shipping with Monday delivery]. Tears [of sadness].
I preordered at the store on 10/23 and I got my tracking number yesterday showing it will be delivered tomorrow
Pre-ordered mine on VZW's site and got it today via FedEx. Came way before it was anticipated to reach my door.
Everyone who pre-ordered it should be getting some kind of notification soon via e-mail.
shpotik said:
Come again
Sent from my SM-N910V using XDA Free mobile app
Click to expand...
Click to collapse
ty7uh said:
Pre-ordered mine on VZW's site and got it today via FedEx. Came way before it was anticipated to reach my door.
Everyone who pre-ordered it should be getting some kind of notification soon via e-mail.
Click to expand...
Click to collapse
Did FedEx tracking say 10/31?
I preordered 32gb Black pixel XL the minute it was announced on the 4th.
Everything went through fine and I got a confirmation email of the order.
Then I notice that there are no funds on hold in my account .
I think nothing of it and figure they will hold funds when it ships .
Fast forward to Monday the 17th .
I call customer service to inquire when I should receive my phone and why there isn't a hold on my bank account for the funds.
They tell me that I should receive the phone between the 26-28 of October .
And that I will be charged when it ships.
That my order is processing and every is fine .
Last night I get an email from Google saying that my order has been cancelled.
It states to reason as to why ....
So I call customer service , they tell me its a billing issue and transfer me to google wallet .
We verify that my billing and mailing addresses match and they do .
Next we get on a 3 way call with my bank to see if their were any declines from their end .
Once again nothing , the bank has no record of google ever making any attempt to charge it hold funds.
The customer service representative from wallet says " well everything looks fine , so you should go ahead and place an order again "
I said to them it's sold out , how do you want me to do that .
They had no answer for that .
Then she transfered me to the ordering department .
I went back and forth with them about what took place , they escalated it to a tier 2 person , in which they told me to join the waiting list .
This is complete bull**** , they canceled my order for no reason and now I have to get on a waiting list for a phone that i ordered and got confirmation was shipping next week .
What can I do at this point ?
Thanks
Sent from my Nexus 6P using XDA Premium HD app
That sucks. One thing to try is pleading on twitter. Many companies hate when you make something public on social media so you may get a better response.
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Mickle187 said:
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Click to expand...
Click to collapse
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
So far it doesn't seem like it. All I have been told is that I need to get on the wait list. That is unacceptable as it looks like it will push the order out 1-2months and we would be screwed out of the VR headset. I just called back myself to try talking to someone else or a manager if needed. They said they had to check on something and they would call me back in 5 minutes (we shall see if they do).
The only acceptable resolution for me is for them to reinstate the order and get it shipped out soon as well as still providing the codes for the headsets . After committing to spend over $1600 with Google for two phones I think that is fair on my part.
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
Ya, you think they would just force an order in, even if they have to add it to the next batch, just put it in reserve.
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
bazofia said:
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
Yes you will, that is the only down side, so make sure you have no problem with your credit being affected by that.
Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
That's where they left off with me last night.
Escalated and awaiting an email ... Meanwhile the phone launches at best buy and Verizon tomorrow.
Really weighing out my options at the moment to make sure I don't left in the dark.
Sent from my Nexus 6P using XDA Premium HD app
yeah, really blows. I don't want any other phone but really need a new one. I really don't want to buy from VZW or anyone else with their fingers in things. Worst case I wait until they are available again but I am still going to be very bitter about being screwed out of 2 VR headsets.
google pre order system works backwards.
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Reely said:
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
Click to expand...
Click to collapse
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
thafngame24 said:
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yes, it does. :/
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
jjayzx said:
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
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It definitely isn't everyone. I have a buddy who ordered one the same day and he also financed with Google. His order has not been cancelled as of now. Granted he did get the regular Pixel so maybe it is related to the XL only?
They claimed to me on the phone that two nights ago at 3am something happened and the orders had issues/got cancelled and that it happened to many orders.
---------- Post added at 01:21 PM ---------- Previous post was at 01:16 PM ----------
madmaverickmatt said:
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
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Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
Hum, I do not see it listed anymore either.
My spider sense tells me i was lied to yesterday.
Damn.
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
OK , Update:
I just got off a chat with Google and this is what they said:
Raul D10:44 AM
Thanks for contacting Google Support. My name is Raul D.
Matthew 10:44 AM
Hi, Im matthew
Raul D10:44 AM
Hello Matthew!
Matthew 10:45 AM
Good morning, I called yesterday and expressed that I was interested in taking part in teh preorder promo, but that I didnt think that I would be able to make teh cut seeing as teh 128gb version is sold out.
Matthew 10:46 AM
The Rep told me that It didnt matter when I ordered teh phone that I would get a free headset as long as I was on teh waitlist. Can you please verify this for me?
Matthew 10:46 AM
Please forgive my spelling.
Raul D10:47 AM
I'd really like to see if I can assist.
Matthew 10:47 AM
Thank you
Raul D10:47 AM
You're welcome.
Raul D10:47 AM
Please let me've a look in to it.
Raul D10:48 AM
US customers who pre order a Pixel or Pixel XL from Google Store or Project Fi will receive a promotional code for a Daydream View at no cost.
Raul D10:48 AM
This promotional code is only redeemable through the Google Store.
Raul D10:49 AM
Daydream View will NOT ship with the Pixel device.
Raul D10:49 AM
A separate email with the subject "Your Daydream View VR headset" will be sent to you after your order confirmation email which will include more details in regards to the promotion [EXAMPLE].
Matthew 10:49 AM
OK , That works, but how about if you missed the preorder because your on the wait list?
Raul D10:50 AM
This outlines that you should receive your promotional code approximately four weeks after your device ships.
Raul D10:50 AM
The promotion has no definitive end date and is only valid while supplies last. Codes will expire 12/31/2016.
Matthew 10:52 AM
ok, cool, so even if I do not place the order by yesterday 10/19/2016, as long as I order and have my device before the coupon code expires on 12/31/2016 than I should still receive the promo code for a free vr headset. Correct.
Raul D10:53 AM
I'm sorry, this is only valid while supplies last.
Matthew 10:54 AM
OK, so as long as I order my device when it becomes available, and while supplies last I should still get a promo code e-mailed to me? Is that accurate?
Raul D10:54 AM
Yes.
Matthew 10:55 AM
Wonderful, thank you, so it doesn't technically need to be a pre-order, its just a while supplies last promo effectively then. Thank you, That makes me feel better.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
I'm glad I could assist.
Matthew 10:56 AM
Thank you for your time this morning.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
It looks like you're all set.
So yes it looks liek were all set as long as we get teh device before they run out of headsets lol.
Created this post to keep track of all trade ins submitted. Please post any updates, problems, value and type of trade in you submitted so we can help each other.
I sent in a pixel xl 32 Verizon with a vibrating issue should be received by them this week ill post as soon as it get approved.
Can we use the box that was used to deliver the pixel XL 2? And should I remove the drband skin and screen protector from my trade in device, pixel XL 32gb..
They've had my trade in for approximately 9 business days. Not a word from them!! I'll be calling to find out what's the wonderful process and how long it takes. I'm tired of checking daily! They suck at releasing phones now adding trade in phones to orders. Ugh, what was I thinking. I'll report back.
Atticustrd said:
Can we use the box that was used to deliver the pixel XL 2? And should I remove the drband skin and screen protector from my trade in device, pixel XL 32gb..
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I think it has a prepaid for that envelope so i would just sent it in that and just take pictures of phone before you send it and i would leave everything in it i don't think it matters.
droidrev71 said:
They've had my trade in for approximately 9 business days. Not a word from them!! I'll be calling to find out what's the wonderful process and how long it takes. I'm tired of checking daily! They suck at releasing phones now adding trade in phones to orders. Ugh, what was I thinking. I'll report back.
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Please report back they have had mine for a couple of days and nothing yet, one question do you have your phone already it your still waiting?
cheapshot789 said:
Please report back they have had mine for a couple of days and nothing yet, one question do you have your phone already it your still waiting?
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Still waiting on my new phone.
droidrev71 said:
Still waiting on my new phone.
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Im thinking maybe there not going to post anything until phone gets shipped and charged i hope someone that already got phone and sent in trade in can post status
Got my 2 xl on the 19th and sent my original xl on the 20th. They should have it on the 23rd.
JagXK8 said:
Got my 2 xl on the 19th and sent my original xl on the 20th. They should have it on the 23rd.
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Cool please keep us updated
Atticustrd said:
Can we use the box that was used to deliver the pixel XL 2? And should I remove the drband skin and screen protector from my trade in device, pixel XL 32gb..
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I was told you could use a box, but to put the phone in the included envelope inside the box.
put the label on the box.
they seem adamant about using the padded envelope for some reason.
myself, I cut two pieces of cardboard to fit inside the envelope, then sandwiched the phone inside of those, put the label on, and wrapped that with clear packing tape.
just dropped off at post office today, will report as it progresses.
I made a copy of the shipping label and taped onto their padded envelope. Used the original label on the outside of a small box I put envelope in. Not sure why they gave us such shoddy envelopes to ship the phones back in?
I received my 2 XL on Thursday (10/19), but was out of town until Friday. I setup my 2 XL on Friday night and sent in my XL on Saturday. According to the tracking number, my XL will be delivered to Google on Monday (10/23). I'm interested to see how they will determine my trade-in value; being that my XL was a replacement refurbished unit from Google (my original XL just died on me one day). I'll keep everyone posted here.
sag7392 said:
I received my 2 XL on Thursday (10/19), but was out of town until Friday. I setup my 2 XL on Friday night and sent in my XL on Saturday. According to the tracking number, my XL will be delivered to Google on Monday (10/23). I'm interested to see how they will determine my trade-in value; being that my XL was a replacement refurbished unit from Google (my original XL just died on me one day). I'll keep everyone posted here.
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Mine hasn't shipped yet but I'm in the same boat. My original XL died less than a month ago and I received a refurb too. That wasn't one of the trade in questions asked, so I hope that won't be a problem for either of us.
I have not received my Pixel 2 XL yet but I already sent my original Pixel XL back. It was not my primary phone. I added extra bubble wrap before packing it in the envelope. I also did a video with the time/date on my monitor to prove when I did it. I showed every angle and that the screen is perfect. I also shut it down and booted it up on camera so they can't give me any s*it it is gets cracked in that flimsy envelope they sent.
Cover your a** folks. That envelope will not protect the phone if it takes a hard drop from 4'. They may want that envelope used but mine was huge due to all the extra bubble wrap I covered the phone in.
Trade-In Approved
I ended up trading in a Nexus 6p 64GB which they received on 10/13 per the tracking. No status changes on their site until my Pixel 2 XL shipped today (10/23). I got the email that my Pixel 2 XL had shipped and 5 minutes later received another email stating my trade in was received and how much I would receive back. The amount they approved was the same they quoted, so I can live with that.
The 2nd email I received had the subject "We received your phone for Trade In".
Body started off with: "Great news! We have examined the device you submitted for Trade In, and its value either matches or is more than the estimate."
Note: The only reason I traded in the 6p instead of selling it was that it developed the boot loop due to the 2nd core. It was not purchased from Google (Sprint store) and was out of warranty. I couldn't get Google or LG to replace it and I wouldn't sell it to an individual in that state. I had flashed the alternate kernel that made it run off 4 cores, so it was usable.
stroths said:
I ended up trading in a Nexus 6p 64GB which they received on 10/13 per the tracking. No status changes on their site until my Pixel 2 XL shipped today (10/23). I got the email that my Pixel 2 XL had shipped and 5 minutes later received another email stating my trade in was received and how much I would receive back. The amount they approved was the same they quoted, so I can live with that.
The 2nd email I received had the subject "We received your phone for Trade In".
Body started off with: "Great news! We have examined the device you submitted for Trade In, and its value either matches or is more than the estimate."
Note: The only reason I traded in the 6p instead of selling it was that it developed the boot loop due to the 2nd core. It was not purchased from Google (Sprint store) and was out of warranty. I couldn't get Google or LG to replace it and I wouldn't sell it to an individual in that state. I had flashed the alternate kernel that made it run off 4 cores, so it was usable.
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Thanks for the update so i guess we wont get any updates untill they ship the 2xl even if they have or trade in for a month which is stupid what if we decide to cancel the order what then for us that have to wait for another month or more
Just received confirmation that my phone has been received and inspected. A credit of $410 will appear on my account soon. They've had my phone for two weeks. My new phone is on the truck for delivery. Finally!!
I've also received an email stating I got the full 410.00 credit. I received my Pixel 2 XL this past Thursday on Oct 19th. Despite all the gripes going around, I'm truly loving this phone and haven't had any of the issues people are complaining about except for the slight blue tint at angles. But, it's hardly an issue that would cause problems with using the phone daily. The muted colors will be fixed either with a software update from Google, or with a custom kernel like Elemental or others.
So....I'm wondering how does this credit work for people who did Google Financing? Are they lowering the finance amount resulting in a lower monthly payment over the full 24 month term or applying the credit as full one time payment resulting in less payments?