So my girlfriends s7 screen is completely black now. She has a password set on the phone and developer options are turned off. The guy at Verizon says they won't be able to get data off it. Smart switch says the device needs to be changed to MTP but I can't see what I am doing.
Any ideas?
Thanks!
-Jake
ACCUSED24 said:
So my girlfriends s7 screen is completely black now. She has a password set on the phone and developer options are turned off. The guy at Verizon says they won't be able to get data off it. Smart switch says the device needs to be changed to MTP but I can't see what I am doing.
Any ideas?
Thanks!
-Jake
Click to expand...
Click to collapse
Is the LCD dead? Have you tried hard resetting it? I had one in for a repair that just needed a hard reset. Otherwise, as long as the information is important enough, get the LCD repaired and you will be set.
What happened prior to the screen not working? Do the back and menu backlit buttons light up? I had a S5 that did that a while back and turns out it just needed a charge. For some reason the charger had stopped working and I didn't know it. I know its a dumb question but have you tried that? Do any LEDs come on when the phone is charging?
Related
Hi everyone, I got my desireZ back in November and it has been working perfect ever since, i have it rooted using VISIONary and everything was perfect until today. The phone was in my pocket and i was lsning to music, i looked at my phone and all i saw was a white line going from the top of the screen to the bottom, i pressed the power button to turn of the screen, then i pressed it again and now all I see is a black screen with the back light on.
I have tried to soft reset the phone, took out the battery sim card and left the phone for a while, came back turned it on and still the same thing black screen with the back light on... The touch screen works fine i still hear the phone receiving txt msges and emails, i can even receive phone calls, and answer them by sliding my finger across the screen like usual.
I am trying to do a hard reset of the phone but i can't do that cause even when i turn on the phone while holding the volume down key i still dont see anything on the screen
any help would be appreciated.
EDIT - after trying to open the keyboard a couple of times, now the screen turns on white... when i press the power button to turn of the screen and turn it back i see a fading effect where the screen slowly turn on from left to right (fades from black to white) and then stays white till i press the power button again....
Since i have rooted my phone, i dont belive i can take it to bell to fix it the way it is... and since i can't see the screen to perform a hard reset to remove the root (i dont have s-off) ... does anyone know of another method for doing this? maybe with connecting to a computer?
awsrasool said:
Since i have rooted my phone, i dont belive i can take it to bell to fix it the way it is... and since i can't see the screen to perform a hard reset to remove the root (i dont have s-off) ... does anyone know of another method for doing this? maybe with connecting to a computer?
Click to expand...
Click to collapse
There is another thread on the forums about someone having the same issue. I believe there is a solution using adb on your PC to connect to the phone.
Not sure how 'tight' your service provider is, but if the screen is dead, and you are still under your warranty period, they may simply swap the device for you after doing some 'basic' tests and dump it into the bucket that goes back to the factory for refurb. The fact that it is rooted won't be discovered until much later, if ever, so it may not be an issue.
Good luck!
gbarayah said:
There is another thread on the forums about someone having the same issue. I believe there is a solution using adb on your PC to connect to the phone.
Click to expand...
Click to collapse
Any idea on the location of this thread, can't find it anywhere.
I am suffering the exact symptoms as the OP with my Desire Z which is rooted with visionary rom flashed - I would really like to know how to use adb to resolve this !
Cheers,
Ste
http://forum.xda-developers.com/showthread.php?t=898486&highlight=blank+screen
http://forum.xda-developers.com/showthread.php?t=864948&highlight=blank+screen
http://forum.xda-developers.com/showthread.php?t=843578&highlight=blank+screen
http://forum.xda-developers.com/showthread.php?t=844795&highlight=blank+screen
http://forum.xda-developers.com/showthread.php?t=821229&highlight=blank+screen
..... Aint read none of em myself,.... Good luck. If you find some to be of use, report back for the others. Peace
Cheers mate, will have a good look tonight
my focus has gone crazy. it keeps beeping like i received a text message. i try to lock the screen and it goes black for 5 seconds, then immediately lights up and dings like i have a text message. from there it dings constantly. there are no pauses, just ding, ding, ding, ding. you get the picture.
battery drains within an hour due to this. i've reseated the battery, restarted, even did the full reset. nothing has changed. i did the nodo update manually before it became available via the xda update about 6 weeks ago.
does anyone know what's going on....has this ever happened to anyone before? i bought the phone in november...can i warranty it or go to att and switch out?
First thing, you have a couple of options. Any product that you buy in an att store has a warranty on it for a year: phones, cases, chargers, anything. Second thing, I can't say that I have or have heard many instances of whats going on with your phone. The easiest way to deal with this is to go to att tell them whats happeneing and tell them you would like a new phone. The other option is to do another full recovery but do it with the diagnosis app; the diagnosis codes are located in the thread in the general section of the focus forum. Another option is to use one of the official roms from the development section and reflash the rom. So, all in all I think you might of had a faulty update manually updating to nodo. Also, I would try updating through zune the official att/micorsoft nodo. The last thing I assume your focus was unlocked. If you flash the official rom from the development section it flashes, I think, to 7004 version and you can unlock your phone again, prevent the unlock to nodo, so on and so on. Good luck
tuffluck said:
my focus has gone crazy. it keeps beeping like i received a text message. i try to lock the screen and it goes black for 5 seconds, then immediately lights up and dings like i have a text message. from there it dings constantly. there are no pauses, just ding, ding, ding, ding. you get the picture.
battery drains within an hour due to this. i've reseated the battery, restarted, even did the full reset. nothing has changed. i did the nodo update manually before it became available via the xda update about 6 weeks ago.
does anyone know what's going on....has this ever happened to anyone before? i bought the phone in november...can i warranty it or go to att and switch out?
Click to expand...
Click to collapse
okay so the problem now is that the device is not being recognized via the usb port. it reads "one of the devices connected via usb has malfunctioned and is not recognized." does anyone know what is going on???
i think before i did a full reset on the phone, it was programmed to tether. when i reset it, would it revert back to tethering or sync with zune? either way it has never been showing as malfunctioning in windows, so something is definitely wrong. should i do a complete reset using the diagnosis app? i don't know how to do that, but might it help?
does anyone know why i am getting "device has malfunctioned" warning?
tuffluck said:
does anyone know why i am getting "device has malfunctioned" warning?
Click to expand...
Click to collapse
Your going to need to put it in download mode and reflash the original firmware you can do that and download all the tools in this thread.
bsbokc said:
Your going to need to put it in download mode and reflash the original firmware you can do that and download all the tools in this thread.
Click to expand...
Click to collapse
And if that doesn't work (might not, considering the USB issue) you will have to go warranty...
okay thanks for the help. i decided to go back to ATT and they replaced it for no charge. it was an easy fix, BUT i tried to buy a new micro sd card from microcenter, and the phone will not recognize it at all. is this pretty normal to happen?
ATT put the memory card from the old phone into the new phone without my permission. obviously it did not work, but i'm wondering if them putting it in the new phone at all might cause the memory slot to go awry and not read any new card?
You have to do a hard reset to initialize the sd card. Once you do this, it's not removable
Sent from my SGH-i917 using XDA Windows Phone 7 App
so i turn the phone off, put the card in, turn the phone on and go into settings and do a hard reset, and then it should be good to go?
tuffluck said:
so i turn the phone off, put the card in, turn the phone on and go into settings and do a hard reset, and then it should be good to go?
Click to expand...
Click to collapse
No, turn on the phone with the 3 buttons method, or read here about all the methods:
With the phone off, hold down the Power button, volume down button, and camera button and when the screen turns on, release power button, then the other 2.
You will be asked to press Win to continue, twice (hard reset).
Hi Guys,
After I "replaced" the screen,it was blank, yet booting and visible to computer,
I decided to recheck - and switched to the old screen. It didn't work either!
So now I have two sceens but non is functional
Any ideas?
Btw, i found this topic
http://forum.xda-developers.com/showthread.php?t=2529791
but there is no solution
ilgeor said:
Hi Guys,
After I "replaced" the screen,it was blank, yet booting and visible to computer,
I decided to recheck - and switched to the old screen. It didn't work either!
So now I have two sceens but non
Any ideas?
Btw, i found this topic
http://forum.xda-developers.com/showthread.php?t=2529791
but there is no solution
Click to expand...
Click to collapse
Got the same problem right now, trying to solve it. Was about to post new topic but saw yours. Can you boot your device into bootloader? Mine seems to be able to do that and I see everything but once it shows the Google logo during normal boot or recovery, the screen goes dark and blank.
Very mysterious indeed, never seen this issue before...
Hoping someone can shed some light on this...
deltatux
Can you remind me of how you did it?
Cause vol up+power\vol down+power won't work for me
What screen have you bought?
Cause I was super anxious about getting original Hydis, now chungwa they now sell everywhere
at first, I would think that I somehow messed uo the cable - but if you are saying, that you are able to boot
mystery!
I guess, we need some experienced service man here
ilgeor said:
Can you remind me of how you did it?
Cause vol up+power\vol down+power won't work for me
What screen have you bought?
Cause I was super anxious about getting original Hydis, now chungwa they now sell everywhere
at first, I would think that I somehow messed uo the cable - but if you are saying, that you are able to boot
mystery!
I guess, we need some experienced service man here
Click to expand...
Click to collapse
Vol down + power. Though upon further reassembly, it seemed to get worse. Now my screen won't even light up or show anything. Try shining a flashlight on the LCD panel. Do you see anything? If you do, it's likely a bad data cable. In which case, you should find one on eBay.
deltatux
It isn't working at all(
But I can't be 100% sure, cause I've so many change cycles
Buying things on ebay means +1 month of waiting, so I'd prefer to know exactly, will the new cable heal me tablet
Anyway, have you decided, what happened to your screen?
ilgeor said:
It isn't working at all(
But I can't be 100% sure, cause I've so many change cycles
Buying things on ebay means +1 month of waiting, so I'd prefer to know exactly, will the new cable heal me tablet
Anyway, have you decided, what happened to your screen?
Click to expand...
Click to collapse
For me since I shone a light and there is something showing underneath and I know that the panel should work since I did see a Google logo and fastboot did properly show up before I reassembled it again 2 times before it completely disappeared, It's likely the data cable, so I repurchased a data cable from eBay.
Have you tried shining a light on to the LCD panel to see if you see anything? If not, it's likely a faulty LCD panel.
deltatux
Okay so about a week ago I was showing my friend a picture off a GroupMe and all of a sudden my screen shaded green. After that the keyboard moves everywhere and all of the graphics move. I can barely text or do anything on my phone. I contacted Samsung and they had me do a factory reset and run in SafeMode but the problem still occurred. if I lock the phone then the screen stays black until I take the battery out and put it back in. I don't know if this is related but my Bluetooth and Wi-Fi refuse to turn on. Do y'all know what this might be and if so how do I fix it?
Thanks!
blubscrub said:
Okay so about a week ago I was showing my friend a picture off a GroupMe and all of a sudden my screen shaded green. After that the keyboard moves everywhere and all of the graphics move. I can barely text or do anything on my phone. I contacted Samsung and they had me do a factory reset and run in SafeMode but the problem still occurred. if I lock the phone then the screen stays black until I take the battery out and put it back in. I don't know if this is related but my Bluetooth and Wi-Fi refuse to turn on. Do y'all know what this might be and if so how do I fix it?
Thanks!
Click to expand...
Click to collapse
It sounds like a hardware problem, to be honest. You might want to send it in.
Phone screen is black, but phone still "works".. Cannot get screen to come back on!
I have no idea what happened, 5 minutes after being in my pocket I pulled it out and the screen was un-responsive.
The notification light is still on, power light, etc. The power button works, I can push and hold and reboot and the two bottom buttons on the phone light up. I was able to "swipe" my password and it vibrated and accepted it, I am getting vibrate notifications too. I just have a black screen and I can't figure out what to do!
I am rooted, but I haven't had any changes to the phone in a few weeks since I had rooted. I tried using http://forum.xda-developers.com/showthread.php?t=2786395 but I cannot figure out how to get the device to show up in the program to use.
I am at a loss on what to do...
No Samsung logo if you remove the battery for 30 seconds, replace it and power on normally?
*Detection* said:
No Samsung logo if you remove the battery for 30 seconds, replace it and power on normally?
Click to expand...
Click to collapse
Nope, no nothing. No logos, no screen flicker, no colors of any sort - just black. The LED goes blue as it boots up, etc, so I know it does power up.. and once it is done I can even swipe my password and it gives the feedback vibrate..
Just in case this was an issue with the root and whatnot I flashed the stock with Odin and I still am getting black screened.
I contacted VZW support last night, and the chat rep told me they would have to just replace the phone. I am guessing this may be a hardware issue.
Yea if there is no logo whatsoever when you first turn it on, it sounds like a hardware issue, not a ROM issue
I forget exactly which logo shows first (S5 I think) that isn't part of the ROM afaik, the Samsung animated logo is the ROM, so if you don't even get the one before the Samsung animation, doesn't sound good
Is it the G900F? If yes, the only thing I can think that might possibly work, is this
http://forum.xda-developers.com/galaxy-s5/general/g900f-debrick-img-lollipop-t3240626
Don't use unless it's the G900F
*Detection* said:
Yea if there is no logo whatsoever when you first turn it on, it sounds like a hardware issue, not a ROM issue
I forget exactly which logo shows first (S5 I think) that isn't part of the ROM afaik, the Samsung animated logo is the ROM, so if you don't even get the one before the Samsung animation, doesn't sound good
Is it the G900F? If yes, the only thing I can think that might possibly work, is this
http://forum.xda-developers.com/galaxy-s5/general/g900f-debrick-img-lollipop-t3240626
Don't use unless it's the G900F
Click to expand...
Click to collapse
I don't believe it's G9000F... and I am fairly certain now that it isn't a software issue since everything else 'loads', just not my damn screen.. lol.
Thanks for your help though
The reason I posted that link, is, if the bootloader has corrupted, it is possible you won't get any logo at all, and that debrick image basically tricks the phone into using the MicroSD card to boot into download mode from, where you can recover the main storage
It should tell you under the battery which model S5 it is
If the screen doesn't even light up, then it sounds more like hardware
See if this gives you access
http://forum.xda-developers.com/showthread.php?t=2786395
It is connector issue.
Either connector is slight loose or if not then need to Change the connector.
My one has same problem.
Solved for less than 10$.
Sent from my SM-G900I using XDA-Developers mobile app