Related
At the time I purchased my phone, most of the carrier stores were sold out of the HTC one. However I found someone local who was selling a brand new unit that they had won in a raffle.. so I purchased it from them.. The unit was brand new in a sealed box.
Fast forward to today, I have been had the purple camera issue for a long time now, and decided I would finally send the unit in for warranty repair.. I logged onto the HTC support chat a started speaking a rep.. I explained the issue I was having with the camera. After confirming that I was still having the issue after upgrading to version 4.3 he said he could proceed with a repair order for the phone.. Great I thought, this will be easy. He asked for my shipping address, he then stated that for canadian customers, they ask that we first go to our carrier stores to try and process a warrenty exchange. If the vendor could not do that then HTC could move forward with the repair order.
I explained to him that I had not purchased the phone from a vendor, but it was purchased brand new and sealed in a private sale.
At that point he stated that it would not be covered under warranty because it wasn't purchased by a validated vendor..
What the hell??
I argued the fact that the phone was brand new and the repair was for a well known flaw, but he refused to budge.. stating that purchasing from a third party vendor, the warranty would not switch over because the vendor was not an actual HTC vendor.
Frustrated I ased him if my phone has now been flagged to be out of warranty.. His response was "I would not be able to process this as a repair in warranty as you have provided that it has been purchased through third party vendor."
SO the moral of the story is to LIE…. If I had just lied and said the carrier would not exchange the phone I would have been fine..
Anyone have any suggestions on how to escalate this?
chrisyng said:
At the time I purchased my phone, most of the carrier stores were sold out of the HTC one. However I found someone local who was selling a brand new unit that they had won in a raffle.. so I purchased it from them.. The unit was brand new in a sealed box.
Fast forward to today, I have been had the purple camera issue for a long time now, and decided I would finally send the unit in for warranty repair.. I logged onto the HTC support chat a started speaking a rep.. I explained the issue I was having with the camera. After confirming that I was still having the issue after upgrading to version 4.3 he said he could proceed with a repair order for the phone.. Great I thought, this will be easy. He asked for my shipping address, he then stated that for canadian customers, they ask that we first go to our carrier stores to try and process a warrenty exchange. If the vendor could not do that then HTC could move forward with the repair order.
I explained to him that I had not purchased the phone from a vendor, but it was purchased brand new and sealed in a private sale.
At that point he stated that it would not be covered under warranty because it wasn't purchased by a validated vendor..
What the hell??
I argued the fact that the phone was brand new and the repair was for a well known flaw, but he refused to budge.. stating that purchasing from a third party vendor, the warranty would not switch over because the vendor was not an actual HTC vendor.
Frustrated I ased him if my phone has now been flagged to be out of warranty.. His response was "I would not be able to process this as a repair in warranty as you have provided that it has been purchased through third party vendor."
SO the moral of the story is to LIE…. If I had just lied and said the carrier would not exchange the phone I would have been fine..
Anyone have any suggestions on how to escalate this?
Click to expand...
Click to collapse
Call again and hope you don't get the same rep. If they pull up that you already claimed it was purchased privately, say it was a misunderstanding and blame it on something else (line was breaking up and rep heard parts of what you were saying and misunderstood). Go crazy. Best imagination wins HTC repairing their phone.
why don't you say : mr. this is an htc product. is not important my vendor, is htc and i have warranty.
Thread closed,
These type of threads can be come OT threads very quickly. Also please check for exsiting threads before creating new one. An example of were this could have been posted is:
What you personally like/dislike about your HTC one
Or
HTC One camera purple tint possible fix
Ghost
Keep hearing conflicting reports regarding this. I purchased MotoCare for my 2015 MXPE and am itching to unlock the bootloader for root.
If I drop my phone and crack the screen, will MotoCare still replace it if I unlock my bootloader?
I've heard that unlocking the bootloader voids all MotoCare but I'd appreciate some extra feedback on this before I jump the gun. Much obliged!
I've been reading the same thing. I would like to know for sure one way or the other before unlocking mine.
Here is a transcript of my conversation with Motorola regarding this question:
[04:19:06 PM] Me: I would like to unlock my bootloader.
[04:19:25 PM] Me: I understand this voids the mechanical defect warranty
[04:19:54 PM] Me: I have also purchased MotoCare Plus. I want to confirm that accidental damage would still be covered if I unlock my bootloader.
[04:20:08 PM] Francis: I will do my best to help you.
[04:20:40 PM] Francis: Yes, you are correct, it will void the warranty and the Moto Care plan will also be terminated if you will unlock the boot loader of your phone.
[04:21:12 PM] Me: That does not make sense; if I crack my screen that has nothing to do with the bootloader
[04:21:55 PM] Francis: Yes, my apologies but it is the policy that if you have a Moto Care and your phone doesn't have an unlockable boot loader, it will also be void.
judolphin said:
Here is a transcript of my conversation with Motorola regarding this question:
[04:19:06 PM] Me: I would like to unlock my bootloader.
[04:19:25 PM] Me: I understand this voids the mechanical defect warranty
[04:19:54 PM] Me: I have also purchased MotoCare Plus. I want to confirm that accidental damage would still be covered if I unlock my bootloader.
[04:20:08 PM] Francis: I will do my best to help you.
[04:20:40 PM] Francis: Yes, you are correct, it will void the warranty and the Moto Care plan will also be terminated if you will unlock the boot loader of your phone.
[04:21:12 PM] Me: That does not make sense; if I crack my screen that has nothing to do with the bootloader
[04:21:55 PM] Francis: Yes, my apologies but it is the policy that if you have a Moto Care and your phone doesn't have an unlockable boot loader, it will also be void.
Click to expand...
Click to collapse
I have a saved chat transcript where the rep told me the opposite. She said it voids warranty but moto care would still cover any physical damage.
I'm rolling the dice and I'll use the chat transcript if I need to use the motocare and they try to deny it.
You might try chatting again, you'll likely get another answer. I can't imagine a software modification could void an accidental damage policy...
samwathegreat said:
I have a saved chat transcript where the rep told me the opposite. She said it voids warranty but moto care would still cover any physical damage.
I'm rolling the dice and I'll use the chat transcript if I need to use the motocare and they try to deny it.
You might try chatting again, you'll likely get another answer. I can't imagine a software modification could void an accidental damage policy...
Click to expand...
Click to collapse
Did anyone notice that the rep said "it is the policy that if you have a Moto Care and your phone doesn't have an unlockable boot loader, it will also be void."
Interesting choice of words...
I hate how vague they are. I have chatted with two different reps also, both gave opposite answers. If you read the terms here: https://motorola-global-portal.cust...85047216/redirect/1/filename/Boot_revised.pdf
It does sound like it voids ALL warranties.
14. This agreement supersedes all others. This agreement supersedes any conflicting terms or conditions including a) those originally provided with this device; b) any terms of sale; and c) any wireless service terms and conditions, and is binding on you and your successors.
USER ACKNOWLEDGES AND AGREES THAT ALL SUCH WARRANTIES ARE HEREBY EXCLUDED AND THAT ALL UNLOCKED DEVICES ARE PROVIDED "AS IS," WITH NO WARRANTY OF ANY KIND
Click to expand...
Click to collapse
Moto care isn't a warranty though. If it says somewhere in the agreement that it is than it would be void if unlocked. I had an issue with the 14 x . the screen broke. They knew I was rooted so wouldn't replace it for free but they let me use moto care for a replacement.
This question seems to come up every couple of weeks. At least in the US, Moto has stated that they will not (or are not supposed to) deny warranty coverage for HARDWARE issues regardless of the bootloader status.
Refer to this thread from the Moto official forums: https://forums.motorola.com/comment/982820
I've been reading on this for about a month since I got my Moto X Pure, and I'm a little confused on the subject because no one seems to give a clear answer.
Some have said that if I unlock bootloader, I'll lose my warranty in whole. Others have said that if I unlock, then only damages related to software are not covered but physical damages are.
Can someone clarify for me which is the truth? I would at least like to keep my physical damage warranty if possible. It's all I really care about. I don't plan on flashing custom ROMs.
BlueNeonPinkie said:
I've been reading on this for about a month since I got my Moto X Pure, and I'm a little confused on the subject because no one seems to give a clear answer.
Some have said that if I unlock bootloader, I'll lose my warranty in whole. Others have said that if I unlock, then only damages related to software are not covered but physical damages are.
Can someone clarify for me which is the truth? I would at least like to keep my physical damage warranty if possible. It's all I really care about. I don't plan on flashing custom ROMs.
Click to expand...
Click to collapse
The Motorola Forum Manager said that hardware related incidents are still covered as long as it cant be traced back to software. I'd take that with a grain of salt but that's the best clarification anyone from Motorola has given.
My cpu is faulty, and can't run the Marshmallow update. It can't stream music, and scrolls very choppy and laggy. Im unlocked and rooted, and MM ROMS work fine, just not stock MM. I've returned to lollipop half a dozen times and taken the update. I've even tried flashing the flashable MM zip. Always with the same result. So I contacted them to see if they'd let me send it in due to the CPU not functioning like everyone else's. I haven't heard back yet - but I guess I'm about to find out what they think of an unlocked bootloader!!! Samsung never cared about Knox being tripped. I'm hoping Motorola doesn't care either and just chucks it in the junk pile.
brholt6 said:
The Motorola Forum Manager said that hardware related incidents are still covered as long as it cant be traced back to software. I'd take that with a grain of salt but that's the best clarification anyone from Motorola has given.
Click to expand...
Click to collapse
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy xxxxxxx xxxxxxx xxxxx) 02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA Axxxxxxx Gxxxx Axxxxxxx) 02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team
mdkathon said:
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy Amilcar Barrera Ayala)02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA ALEJANDRA GOMEZ ARRIOLA)02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team
Click to expand...
Click to collapse
I would take this over to the Motorola Owners forum and quote Matt the forum moderator in the unlocked bootloader thread (don't have a link on me at the moment, sorry). He may be able to help you out. Also, did you have Moto Care by chance?
Hopefully my 2 years of Moto Care won't be a waste then..
Sent from my XT1575 using Tapatalk
mdkathon said:
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy xxxxxxx xxxxxxx xxxxx)02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA Axxxxxxx Gxxxx Axxxxxxx)02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team
Click to expand...
Click to collapse
Were you able to speak to someone else about getting the repair done?
I put in a warranty request today due to a probable faulty camera sensor causing blurry photos. I am going to lock the bootloader before I send it back but why even offer a warranty with a phone where 90% of the people bought one to have an unlocked phone? Seems really silly.
My 1 year old son got ahold of my Axon and dropped it in the toilet. Phone was completely dead with water draining out of the ports. I contacted ZTE, paid the deductable along with a $399 hold on my credit card for them to send a replacement.
I have received the replacement and tried to boot the damaged phone. While plugged in the red notification light blinks. Unplugged while holding the power button the red light blinks.
Will ZTE be able to tell the damaged phone was rooted with bootloader unlocked? Will ZTE still honor my warranty and refund my card $399 after they receive the damaged phone?
Cionflipp. If they can't boot your device then i don't think they can see that your divice is rooted and unlocked.
JKSurf said:
My 1 year old son got ahold of my Axon and dropped it in the toilet. Phone was completely dead with water draining out of the ports. I contacted ZTE, paid the deductable along with a $399 hold on my credit card for them to send a replacement.
I have received the replacement and tried to boot the damaged phone. While plugged in the red notification light blinks. Unplugged while holding the power button the red light blinks.
Will ZTE be able to tell the damaged phone was rooted with bootloader unlocked? Will ZTE still honor my warranty and refund my card $399 after they receive the damaged phone?
Click to expand...
Click to collapse
Does the warranty cover accidental damage? The water damage is what you should be concerned with. I doubt they would care if the bootloader was unlocked. If you live in the US they can't legally deny you warranty coverage for software modifications. Besides if the phone doesn't power I don't see how they'd find out. They're not going to forensically examine the eMMC storage.
Yeah they cover water Damage for 1 year in the US.
Doc Ames said:
Does the warranty cover accidental damage? The water damage is what you should be concerned with. I doubt they would care if the bootloader was unlocked. If you live in the US they can't legally deny you warranty coverage for software modifications. Besides if the phone doesn't power I don't see how they'd find out. They're not going to forensically examine the eMMC storage.
Click to expand...
Click to collapse
Hello, Doc . We're sorry to hear your device has been damaged. We can help with that! We cover accidental damages on Axon devices for 2 years, as listed in the US 2.0 Passport Warranty. If you can not find it on our website, you can call our VIP Axon Support line at 1-800-617-5065 to get an overview of the warranty, and submit a claim. If it has been rooted, bootloader unlocked, or accidentally damaged, we can still repair or replace your unit for a small fee. Once your device has been repaired/replaced, your device will be back "in-warranty", and it will be restored from the original date of purchase. There are certain things we can "tell" during the evaluation process, and we're very open to what we find once receiving the device. If you have questions or concerns, we encourage you to give us a call, contact our chat support, email support, or social media support on Twitter or, Facebook.
ZTEUSA Support
ZTEUSA Support said:
Hello, Doc . We're sorry to hear your device has been damaged. We can help with that! We cover accidental damages on Axon devices for 2 years, as listed in the US 2.0 Passport Warranty. If you can not find it on our website, you can call our VIP Axon Support line at 1-800-617-5065 to get an overview of the warranty, and submit a claim. If it has been rooted, bootloader unlocked, or accidentally damaged, we can still repair or replace your unit for a small fee. Once your device has been repaired/replaced, your device will be back "in-warranty", and it will be restored from the original date of purchase. There are certain things we can "tell" during the evaluation process, and we're very open to what we find once receiving the device. If you have questions or concerns, we encourage you to give us a call, contact our chat support, email support, or social media support on Twitter or, Facebook.
ZTEUSA Support
Click to expand...
Click to collapse
Thank you for your prompt response. My phone is undamaged. It's the OP who's son dropped his phone in the toilet.
Having a fee for accidental damage is fair. Assessing that fee on customers who unlocked their bootloaders or installed the su binary makes no sense. If you wanted salvage all or part of a phone with the intent of putting it back into your supply chain then you're going to reflash the phone anyways. If the bootloader is unlocked then reboot fastboot > [fastboot oem lock] > job's done.
https://www.law.cornell.edu/uscode/text/15/2301
---------- Post added at 07:00 PM ---------- Previous post was at 06:45 PM ----------
JKSurf said:
Yeah they cover water Damage for 1 year in the US.
Click to expand...
Click to collapse
Whoops! Looks like they do care if your bootloader is unlocked. However, based on what ZTE support said I guess your stuck paying the "small fee" because of the accidental damage anyways. Unless I misunderstood them. They said that accidental damage is covered but later said that warranty service for phones subjected to accidental damage requires a "small fee." If it's supposed to be no charge for the water damage but they want to charge you a fee because you modified the software I'd raise holy hell. I'm not sure they are allowed to in the US. See the link to the Magnuson-Moss Warranty Act which I accidentally pasted in the reply to ZTE support. I'm not trying to argue with them but I think that's BS. Even if that is the case just don't say anything. If the phone is screwed they shouldn't be able to tell. Doesn't affect their bottom line anyways.
Doc Ames said:
Does the warranty cover accidental damage? The water damage is what you should be concerned with. I doubt they would care if the bootloader was unlocked. If you live in the US they can't legally deny you warranty coverage for software modifications. Besides if the phone doesn't power I don't see how they'd find out. They're not going to forensically examine the eMMC storage.
Click to expand...
Click to collapse
Hopefully the fee is the $80 deductable. I just don't want to pay $400 for a Axon 7 currently in the state LOS is in. I'm using my backup Honor 5X and AOKP runs perfect.
JKSurf said:
Hopefully the fee is the $80 deductable. I just don't want to pay $400 for a Axon 7 currently in the state LOS is in. I'm using my backup Honor 5X and AOKP runs perfect.
Click to expand...
Click to collapse
Good luck. I think it will shake out just fine. Yeah, I wish I would have done more research into the state of custom ROMs before I bought the phone. I figured that a year old phone with an unlockable bootloader would have everything working on custom ROMs. Not to sound like an ingrate. It's my fault for not looking further into it. I'm back to using my OnePlus One. The Axon 7 is back in the box.
Doc Ames said:
Good luck. I think it will shake out just fine. Yeah, I wish I would have done more research into the state of custom ROMs before I bought the phone. I figured that a year old phone with an unlockable bootloader would have everything working on custom ROMs. Not to sound like an ingrate. It's my fault for not looking further into it. I'm back to using my OnePlus One. The Axon 7 is back in the box.
Click to expand...
Click to collapse
My OPO went swimming in my pool.
JKSurf said:
My OPO went swimming in my pool.
Click to expand...
Click to collapse
Probably because you unlocked the bootloader.
JKSurf said:
My 1 year old son got ahold of my Axon and dropped it in the toilet. Phone was completely dead with water draining out of the ports. I contacted ZTE, paid the deductable along with a $399 hold on my credit card for them to send a replacement.
I have received the replacement and tried to boot the damaged phone. While plugged in the red notification light blinks. Unplugged while holding the power button the red light blinks.
Will ZTE be able to tell the damaged phone was rooted with bootloader unlocked? Will ZTE still honor my warranty and refund my card $399 after they receive the damaged phone?
Click to expand...
Click to collapse
Oh, perfect! I'm happy to hear you've received the replacement device. The deductible that you paid covers "any" "out of warranty" conditions. We are able to tell if the bootloader has been unlocked if it was registered with us to be unlocked or if it's not able to be powered on and, is unlocked when it arrives. In the event that you unlock your replacement device, and a manufacturing defect occurs, as long as the device has the original software on it, when it arrives at our facility it is considered "in-warranty". In your current case, "if" our techs are able to determine that the damaged device has been unlocked, you've paid your deductible so there are no additional charges to you. The hold we've placed on your card for the $399 will automatically be returned to you, as long as you send us your defective device within 25 days.
ZTE USA Support
Doc Ames said:
Thank you for your prompt response. My phone is undamaged. It's the OP who's son dropped his phone in the toilet.
Having a fee for accidental damage is fair. Assessing that fee on customers who unlocked their bootloaders or installed the su binary makes no sense. If you wanted salvage all or part of a phone with the intent of putting it back into your supply chain then you're going to reflash the phone anyways. If the bootloader is unlocked then reboot fastboot > [fastboot oem lock] > job's done.
https://www.law.cornell.edu/uscode/text/15/2301
---------- Post added at 07:00 PM ---------- Previous post was at 06:45 PM ----------
Whoops! Looks like they do care if your bootloader is unlocked. However, based on what ZTE support said I guess your stuck paying the "small fee" because of the accidental damage anyways. Unless I misunderstood them. They said that accidental damage is covered but later said that warranty service for phones subjected to accidental damage requires a "small fee." If it's supposed to be no charge for the water damage but they want to charge you a fee because you modified the software I'd raise holy hell. I'm not sure they are allowed to in the US. See the link to the Magnuson-Moss Warranty Act which I accidentally pasted in the reply to ZTE support. I'm not trying to argue with them but I think that's BS. Even if that is the case just don't say anything. If the phone is screwed they shouldn't be able to tell. Doesn't affect their bottom line anyways.
Click to expand...
Click to collapse
I'm sorry. I'll explain. The Passport warranty covers manufacturing defect, just like any other standard warranty; it does not cover physical or liquid damages. HOWEVER, our Axon devices have a "Protection Plan" included in the Passport 2.0 Warranty that covers "accidental" or "out of warranty" conditions, in which we will repair the device for a small fee to get the device back "in warranty" condition. If we are unable to repair the unit, we replace it. Once it is either repaired or replaced, the warranty is restored starting from the original purchase date. Instead of, being out of luck having to purchase a new phone. Unlocked devices generally are not able to placed on insurance with a carrier, so we've essentially built in a "clause" that allows us to replace or repair damaged phones for a much smaller fee than insurances companies offer (less than $80). Our Passport Warranty is "the best" out there, as a direct comparison for our Non-Axon consumers, that have a standard 12-month warranty that does not cover any damages, or advanced replacement options.
ZTEUSA Support
ZTEUSA Support said:
I'm sorry. I'll explain. The Passport warranty covers manufacturing defect, just like any other standard warranty; it does not cover physical or liquid damages. HOWEVER, our Axon devices have a "Protection Plan" included in the Passport 2.0 Warranty that covers "accidental" or "out of warranty" conditions, in which we will repair the device for a small fee to get the device back "in warranty" condition. If we are unable to repair the unit, we replace it. Once it is either repaired or replaced, the warranty is restored starting from the original purchase date. Instead of, being out of luck having to purchase a new phone. Unlocked devices generally are not able to placed on insurance with a carrier, so we've essentially built in a "clause" that allows us to replace or repair damaged phones for a much smaller fee than insurances companies offer (less than $80). Our Passport Warranty is "the best" out there, as a direct comparison for our Non-Axon consumers, that have a standard 12-month warranty that does not cover any damages, or advanced replacement options.
ZTEUSA Support
Click to expand...
Click to collapse
Thanks for the clarification on accidental damage. It is a good warranty. It was one of the major points I considered prior to purchase. I wasn't trying to beat you up. I just can't agree that having an unlocked bootloader should result in the device be considered out of warranty. Oh well. The phone bootloader can be locked and the stock firmware can be flashed easily. If I were to send the phone in for warranty service I would send it back locked and stocked anyways.
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
So you are basically asking us how to defraud Google?
fiffan86 said:
So you are basically asking us how to defraud Google?
Click to expand...
Click to collapse
And is not it necessary for Verizon to ask for an unlock? I'm also interested in this
Should have bought a unlocked version to start with.
godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
Click to expand...
Click to collapse
A warranty replacement will most likely end up giving you the same device but refurbished as the purpose of warranties is to fix your device/item with the exact one but without the defect.
To me it looks like your asking if google can give you a non-verizon one in exchange for your Verizon edition. That's not how a warranty exchange works. As much as I would like to change the color of my 2 XL, I'm stuck with what I CHOSE.
Why not try calling Google themselves and ask them so you can speak with them directly?
Travisdroidx2 said:
Should have bought a unlocked version to start with.
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Click to collapse
I hate this answer bro. No offense. Not everyone can afford $900 upfront. And their finance option isn't that easy to get approval.
slogar25 said:
I hate this answer bro. No offense. Not everyone can afford $900 upfront. And their finance option isn't that easy to get approval.
Click to expand...
Click to collapse
You can get an unlocked one for the same price as the Verizon model.
It doesn't make it okay to buy a red car through a private seller and then ask the dealer to give you a blue one because you don't like the blue, although the red one is perfectly fine. He chose the Verizon one, he's stuck with it.
richii0207 said:
You can get an unlocked one for the same price as the Verizon model.
It doesn't make it okay to buy a red car through a private seller and then ask the dealer to give you a blue one because you don't like the blue, although the red one is perfectly fine. He chose the Verizon one, he's stuck with it.
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Click to collapse
Point taken. Your previous statement had nothing to do with his situation. He bought it off of Craigslist because I'm assuming didn't want to pay out right for it from Google. And Verizon doesn't sell unlocked ones. Like I said I have good credit and still couldn't get approved through Google financing but because I'm a Verizon customer in good standing all it took for me was to walk in the door
godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
Click to expand...
Click to collapse
The warranty on the device is valid only for the person who originally bought it. Since you are not the original buyer, the warranty is null and void. Requesting an exchange because of the bootloader being locked would not be honored even if you were the original purchaser of the device; bootloader locking is not a defect.
You're not going to be able to convince Google to swap devices. So, you either deal with what you have, or sell it on Swappa and get something else.
What have we learned from this boys and girls? Never to buy smartphones off Craigslist. Because if you get lucky, you just end up not being able to unlock a bootloader. If you get really lucky, the IMEI is blacklisted and the police confiscate the device because it was stolen, leaving you out of pocket the amount you spent, with nothing to show for it.
I very much made this mistake in Australia with getting a nexus 6P... It had the horrendous battery issue and the person I bought it off would NOT give me a receipt... So even though the phone was under warranty... It was null and void. I made numous calls to google... To the place the device was bought from... But they couldn't do anything. I bought myself a pixel xl 2 and I got the guy to give me the receipt and proof of purchase. You will not be able to swap the device for an unlocked model... If you have the receipt and it needed to be replaced, they would give you the exact same model/locked to Verizon. Even if it would not a new device... Sorry mate, you are out of luck indefinitely
nevermind....
godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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Strephon Alkhalikoi said:
The warranty on the device is valid only for the person who originally bought it. Since you are not the original buyer, the warranty is null and void. Requesting an exchange because of the bootloader being locked would not be honored even if you were the original purchaser of the device; bootloader locking is not a defect.
You're not going to be able to convince Google to swap devices. So, you either deal with what you have, or sell it on Swappa and get something else.
What have we learned from this boys and girls? Never to buy smartphones off Craigslist. Because if you get lucky, you just end up not being able to unlock a bootloader. If you get really lucky, the IMEI is blacklisted and the police confiscate the device because it was stolen, leaving you out of pocket the amount you spent, with nothing to show for it.
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Warranty on pixel 2 does not even go by the owner. It goes by the imei. So long as that number is not out of warranty from the original date of purchase and the phone has not been blacklisted by verizon or google the warranty is not void. They will only ask your name and address and such if they are going to send a replacement. They will ask for a first name when tou are first begin to conversate with them, but will not ask full name unless they are going to replace phone.
They will not do it just to unlock your bootloader. There needs to be a legitimate problem with the phone.
@smartymcfly: Google makes a copy of the device warranty available on their support pages. The Pixel 2 XL warranty reads, in part...
This Limited Warranty is only valid and enforceable in locations the Phone is sold and will apply only if you purchased your Phone from Google or its authorized resellers.
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The OP did not buy the phone from Google, Best Buy, Verizon, or any other authorized reseller and thus the warranty is null and void. The only value the IMEI has is determining the phone's date of manufacture. The warranty however starts on the date of purchase, which could be months later.
Strephon Alkhalikoi said:
@smartymcfly: Google makes a copy of the device warranty available on their support pages. The Pixel 2 XL warranty reads, in part...
The OP did not buy the phone from Google, Best Buy, Verizon, or any other authorized reseller and thus the warranty is null and void. The only value the IMEI has is determining the phone's date of manufacture. The warranty however starts on the date of purchase, which could be months later.
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This is not true because many phones are purchased by one person and given or purchased by another. I know this because I purchased a phone for my sister with my credit card and then she paid me for it, so she bought it from me and she had to send it in for an RMA.
When you call google they want imei number. That is what detirmines if a phone is under warranty or not. Google uses imei to verify the phones end of warranty date.
Think about the process if younhave ever RMAd a device that was google nexus or pixel. They want the imei number and then only ask for your full name when they ask for a mailing address.
While what you say is true, the truth is not always black and white.
smartymcfly said:
While what you say is true, the truth is not always black and white.
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In your case you bought direct from Google and gave the device as a gift, even if you did get paid back, which is why the warranty still applied to your phone. The OP bought his secondhand, off Craigslist. The moment money exchanged hands the warranty became null and void. The OP pointed out the warranty did not transfer over in his opening post. He therefore must have contacted Google, who then told him the warranty was invalid.
Google being liberal with the warranty does not invalidate its existence. We are all bound by its terms and conditions.
Strephon Alkhalikoi said:
In your case you bought direct from Google and gave the device as a gift, even if you did get paid back, which is why the warranty still applied to your phone. The OP bought his secondhand, off Craigslist. The moment money exchanged hands the warranty became null and void. The OP pointed out the warranty did not transfer over in his opening post. He therefore must have contacted Google, who then told him the warranty was invalid.
Google being liberal with the warranty does not invalidate its existence. We are all bound by its terms and conditions.
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Which means whoever the seller on Craigslist was probably wasn't the orinal owner with original receipt of sale. Or more than likely the imei isn't clear
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
Strephon Alkhalikoi said:
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
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Craigslist isn't a seller... As much as it sells stuff... If OP had got a receipt and signed into there name..legally the device is owned by them. But because they didnt. It's not even technically there's as no receipt was made or anything. If they wanted to they could report the device as stolen and there would be nothing you could do about it.
Which leads back to my life lesson about Craigslist in my first post in this thread.
Strephon Alkhalikoi said:
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
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I got my P2XL from eBay... When i called Google about the AA issue, i even told them i got it from eBay, even emailed them the purchase receipt...
They still were going to RMA my phone and told me the warranty was still good. So I'm not totally sure if the see an eBay seller as an authorized dealer, but they surely treated it as such