My 1 year old son got ahold of my Axon and dropped it in the toilet. Phone was completely dead with water draining out of the ports. I contacted ZTE, paid the deductable along with a $399 hold on my credit card for them to send a replacement.
I have received the replacement and tried to boot the damaged phone. While plugged in the red notification light blinks. Unplugged while holding the power button the red light blinks.
Will ZTE be able to tell the damaged phone was rooted with bootloader unlocked? Will ZTE still honor my warranty and refund my card $399 after they receive the damaged phone?
Cionflipp. If they can't boot your device then i don't think they can see that your divice is rooted and unlocked.
JKSurf said:
My 1 year old son got ahold of my Axon and dropped it in the toilet. Phone was completely dead with water draining out of the ports. I contacted ZTE, paid the deductable along with a $399 hold on my credit card for them to send a replacement.
I have received the replacement and tried to boot the damaged phone. While plugged in the red notification light blinks. Unplugged while holding the power button the red light blinks.
Will ZTE be able to tell the damaged phone was rooted with bootloader unlocked? Will ZTE still honor my warranty and refund my card $399 after they receive the damaged phone?
Click to expand...
Click to collapse
Does the warranty cover accidental damage? The water damage is what you should be concerned with. I doubt they would care if the bootloader was unlocked. If you live in the US they can't legally deny you warranty coverage for software modifications. Besides if the phone doesn't power I don't see how they'd find out. They're not going to forensically examine the eMMC storage.
Yeah they cover water Damage for 1 year in the US.
Doc Ames said:
Does the warranty cover accidental damage? The water damage is what you should be concerned with. I doubt they would care if the bootloader was unlocked. If you live in the US they can't legally deny you warranty coverage for software modifications. Besides if the phone doesn't power I don't see how they'd find out. They're not going to forensically examine the eMMC storage.
Click to expand...
Click to collapse
Hello, Doc . We're sorry to hear your device has been damaged. We can help with that! We cover accidental damages on Axon devices for 2 years, as listed in the US 2.0 Passport Warranty. If you can not find it on our website, you can call our VIP Axon Support line at 1-800-617-5065 to get an overview of the warranty, and submit a claim. If it has been rooted, bootloader unlocked, or accidentally damaged, we can still repair or replace your unit for a small fee. Once your device has been repaired/replaced, your device will be back "in-warranty", and it will be restored from the original date of purchase. There are certain things we can "tell" during the evaluation process, and we're very open to what we find once receiving the device. If you have questions or concerns, we encourage you to give us a call, contact our chat support, email support, or social media support on Twitter or, Facebook.
ZTEUSA Support
ZTEUSA Support said:
Hello, Doc . We're sorry to hear your device has been damaged. We can help with that! We cover accidental damages on Axon devices for 2 years, as listed in the US 2.0 Passport Warranty. If you can not find it on our website, you can call our VIP Axon Support line at 1-800-617-5065 to get an overview of the warranty, and submit a claim. If it has been rooted, bootloader unlocked, or accidentally damaged, we can still repair or replace your unit for a small fee. Once your device has been repaired/replaced, your device will be back "in-warranty", and it will be restored from the original date of purchase. There are certain things we can "tell" during the evaluation process, and we're very open to what we find once receiving the device. If you have questions or concerns, we encourage you to give us a call, contact our chat support, email support, or social media support on Twitter or, Facebook.
ZTEUSA Support
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Click to collapse
Thank you for your prompt response. My phone is undamaged. It's the OP who's son dropped his phone in the toilet.
Having a fee for accidental damage is fair. Assessing that fee on customers who unlocked their bootloaders or installed the su binary makes no sense. If you wanted salvage all or part of a phone with the intent of putting it back into your supply chain then you're going to reflash the phone anyways. If the bootloader is unlocked then reboot fastboot > [fastboot oem lock] > job's done.
https://www.law.cornell.edu/uscode/text/15/2301
---------- Post added at 07:00 PM ---------- Previous post was at 06:45 PM ----------
JKSurf said:
Yeah they cover water Damage for 1 year in the US.
Click to expand...
Click to collapse
Whoops! Looks like they do care if your bootloader is unlocked. However, based on what ZTE support said I guess your stuck paying the "small fee" because of the accidental damage anyways. Unless I misunderstood them. They said that accidental damage is covered but later said that warranty service for phones subjected to accidental damage requires a "small fee." If it's supposed to be no charge for the water damage but they want to charge you a fee because you modified the software I'd raise holy hell. I'm not sure they are allowed to in the US. See the link to the Magnuson-Moss Warranty Act which I accidentally pasted in the reply to ZTE support. I'm not trying to argue with them but I think that's BS. Even if that is the case just don't say anything. If the phone is screwed they shouldn't be able to tell. Doesn't affect their bottom line anyways.
Doc Ames said:
Does the warranty cover accidental damage? The water damage is what you should be concerned with. I doubt they would care if the bootloader was unlocked. If you live in the US they can't legally deny you warranty coverage for software modifications. Besides if the phone doesn't power I don't see how they'd find out. They're not going to forensically examine the eMMC storage.
Click to expand...
Click to collapse
Hopefully the fee is the $80 deductable. I just don't want to pay $400 for a Axon 7 currently in the state LOS is in. I'm using my backup Honor 5X and AOKP runs perfect.
JKSurf said:
Hopefully the fee is the $80 deductable. I just don't want to pay $400 for a Axon 7 currently in the state LOS is in. I'm using my backup Honor 5X and AOKP runs perfect.
Click to expand...
Click to collapse
Good luck. I think it will shake out just fine. Yeah, I wish I would have done more research into the state of custom ROMs before I bought the phone. I figured that a year old phone with an unlockable bootloader would have everything working on custom ROMs. Not to sound like an ingrate. It's my fault for not looking further into it. I'm back to using my OnePlus One. The Axon 7 is back in the box.
Doc Ames said:
Good luck. I think it will shake out just fine. Yeah, I wish I would have done more research into the state of custom ROMs before I bought the phone. I figured that a year old phone with an unlockable bootloader would have everything working on custom ROMs. Not to sound like an ingrate. It's my fault for not looking further into it. I'm back to using my OnePlus One. The Axon 7 is back in the box.
Click to expand...
Click to collapse
My OPO went swimming in my pool.
JKSurf said:
My OPO went swimming in my pool.
Click to expand...
Click to collapse
Probably because you unlocked the bootloader.
JKSurf said:
My 1 year old son got ahold of my Axon and dropped it in the toilet. Phone was completely dead with water draining out of the ports. I contacted ZTE, paid the deductable along with a $399 hold on my credit card for them to send a replacement.
I have received the replacement and tried to boot the damaged phone. While plugged in the red notification light blinks. Unplugged while holding the power button the red light blinks.
Will ZTE be able to tell the damaged phone was rooted with bootloader unlocked? Will ZTE still honor my warranty and refund my card $399 after they receive the damaged phone?
Click to expand...
Click to collapse
Oh, perfect! I'm happy to hear you've received the replacement device. The deductible that you paid covers "any" "out of warranty" conditions. We are able to tell if the bootloader has been unlocked if it was registered with us to be unlocked or if it's not able to be powered on and, is unlocked when it arrives. In the event that you unlock your replacement device, and a manufacturing defect occurs, as long as the device has the original software on it, when it arrives at our facility it is considered "in-warranty". In your current case, "if" our techs are able to determine that the damaged device has been unlocked, you've paid your deductible so there are no additional charges to you. The hold we've placed on your card for the $399 will automatically be returned to you, as long as you send us your defective device within 25 days.
ZTE USA Support
Doc Ames said:
Thank you for your prompt response. My phone is undamaged. It's the OP who's son dropped his phone in the toilet.
Having a fee for accidental damage is fair. Assessing that fee on customers who unlocked their bootloaders or installed the su binary makes no sense. If you wanted salvage all or part of a phone with the intent of putting it back into your supply chain then you're going to reflash the phone anyways. If the bootloader is unlocked then reboot fastboot > [fastboot oem lock] > job's done.
https://www.law.cornell.edu/uscode/text/15/2301
---------- Post added at 07:00 PM ---------- Previous post was at 06:45 PM ----------
Whoops! Looks like they do care if your bootloader is unlocked. However, based on what ZTE support said I guess your stuck paying the "small fee" because of the accidental damage anyways. Unless I misunderstood them. They said that accidental damage is covered but later said that warranty service for phones subjected to accidental damage requires a "small fee." If it's supposed to be no charge for the water damage but they want to charge you a fee because you modified the software I'd raise holy hell. I'm not sure they are allowed to in the US. See the link to the Magnuson-Moss Warranty Act which I accidentally pasted in the reply to ZTE support. I'm not trying to argue with them but I think that's BS. Even if that is the case just don't say anything. If the phone is screwed they shouldn't be able to tell. Doesn't affect their bottom line anyways.
Click to expand...
Click to collapse
I'm sorry. I'll explain. The Passport warranty covers manufacturing defect, just like any other standard warranty; it does not cover physical or liquid damages. HOWEVER, our Axon devices have a "Protection Plan" included in the Passport 2.0 Warranty that covers "accidental" or "out of warranty" conditions, in which we will repair the device for a small fee to get the device back "in warranty" condition. If we are unable to repair the unit, we replace it. Once it is either repaired or replaced, the warranty is restored starting from the original purchase date. Instead of, being out of luck having to purchase a new phone. Unlocked devices generally are not able to placed on insurance with a carrier, so we've essentially built in a "clause" that allows us to replace or repair damaged phones for a much smaller fee than insurances companies offer (less than $80). Our Passport Warranty is "the best" out there, as a direct comparison for our Non-Axon consumers, that have a standard 12-month warranty that does not cover any damages, or advanced replacement options.
ZTEUSA Support
ZTEUSA Support said:
I'm sorry. I'll explain. The Passport warranty covers manufacturing defect, just like any other standard warranty; it does not cover physical or liquid damages. HOWEVER, our Axon devices have a "Protection Plan" included in the Passport 2.0 Warranty that covers "accidental" or "out of warranty" conditions, in which we will repair the device for a small fee to get the device back "in warranty" condition. If we are unable to repair the unit, we replace it. Once it is either repaired or replaced, the warranty is restored starting from the original purchase date. Instead of, being out of luck having to purchase a new phone. Unlocked devices generally are not able to placed on insurance with a carrier, so we've essentially built in a "clause" that allows us to replace or repair damaged phones for a much smaller fee than insurances companies offer (less than $80). Our Passport Warranty is "the best" out there, as a direct comparison for our Non-Axon consumers, that have a standard 12-month warranty that does not cover any damages, or advanced replacement options.
ZTEUSA Support
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Click to collapse
Thanks for the clarification on accidental damage. It is a good warranty. It was one of the major points I considered prior to purchase. I wasn't trying to beat you up. I just can't agree that having an unlocked bootloader should result in the device be considered out of warranty. Oh well. The phone bootloader can be locked and the stock firmware can be flashed easily. If I were to send the phone in for warranty service I would send it back locked and stocked anyways.
Related
It seems quite a few people have had questions about getting a replacement phone due to a dust issue on an original rooted phone. Here is my experience:
I called HTC and began the replacement process, but did not mention my phone was rooted. Three days later I received another Nexus One with no battery and no battery cover. My observations on the differences between the old phone and the new phone can be found here: http://forum.xda-developers.com/showthread.php?t=655966
I removed the battery cover and battery from my original phone and shipped it to HTC in Texas with the packaging and shipping label they supplied.
Approximately 5 days later (today), I received an email from HTC saying "We have completed our diagnostic tests. To review the results and confirm this quotation please visit our service site." I went to the site and there was an option to pay a $196 service fee or to pay $28 for the return shipment of my original phone (without any servicing).
I called up HTC to find out more information. The service representative pulled up my file and immediately asked me if my phone had been rooted. I had little choice at this point so I said my phone had indeed been rooted. The representative told me my options are to:
a) Pay the $196 to replace the motherboard in the phone (does this mean Goolge/HTC also do not know how to relock the bootloader?), keep the replacement phone they sent, and not receive back my original phone. This is the worst case scenario where I pay $196 to get a brand new replacement N1 with no dust issue.
b) Pay the $28 shipping charge to return my old phone, and return the replacement phone. This would bring me back to square one, with having my original rooted phone with the same dust issue.
c) Pay the $28 shipping charge to return my old phone with the same dust issue. Now I would own two full priced N1s, one that is brand new, and a second that still has a dust issue.
Most importantly, and my only hope really for coming out on top, the representative mentioned that I should call back tomorrow before 5PM EST and speak to a supervisor that has the ability to declare that rooting the phone has no impact on the dust manufacturing issue, and I could keep the replacement phone at no charge. The representative said that there is a 50/50 chance the supervisor would do this.
If the supervisor will not honor the warranty and let me keep the replacement phone for no charge, I will just return the replacement phone, get my old phone back, disassemble the phone, clean the dust out and reseal the phone with RTV or something similar.
I will call them up again tomorrow and report back what happens.
It has been difficult to resist rooting the replacement phone.
UPDATE: Through the help of a google employee, I was pointed towards this form: http://google.com/support/android/bin/request.py?contact_type=refund
If you start a ticket with this form, the Google sales team will work to help resolve voided warranty issues from an unlocked bootloader when exchanging or servicing the N1 due to a manufacturing defect.
I called HTC today and they said I was no longer going to be charged $196 because of my unlocked bootloader, and my warranty would be honored. The representative on the phone seemed to have no idea why the ticket status had changed.
I am very pleased with the outcome, and give many thanks to the Google employees that go out of their way to support their loyal customers. It is nice to know that the passion we have for Android is acknowledged and supported by the Google team.
Time to root the new N1.
I wonder if they make a distinction between rooting and an unlocked bootloader?
Because it is possible to un-root. So for other people returning phones, they could un-root, and if they ask if it's rooted, they could say no.
Paul22000 said:
I wonder if they make a distinction between rooting and an unlocked bootloader?
Because it is possible to un-root. So for other people returning phones, they could un-root, and if they ask if it's rooted, they could say no.
Click to expand...
Click to collapse
Valid point, but I think the issue is voiding the warranty by unlocking the bootloader.
How do you expect HTC to honor a warranty which you clearly and willingly voided?
JD914 said:
How do you expect HTC to honor a warranty which you clearly voided willingly?
Click to expand...
Click to collapse
Welcome to XDA.
I don't necessarily expect HTC to honor my voided warranty, but I am optimistic that HTC will fix my $580 defective phone from a manufacturing defect that is in no way related to rooting.
Like the representative I spoke with said, there's about a 50/50 chance it will work out. No harm in trying.
Interesting.
I think it's kind of crappy that unlocking the bootloader voids your hardware warranty too. I mean, if your phone has an obvious physical defect like this, completely unrelated to the firmware, then they should honor the warranty.
Comon, HTC, be reasonable! There is dust under the screen and nothing else is bad! That is obviously not related to rooting in any way. $196 to replace the motherboard? Yeah right! More like press a button on the computer and relock it.
i don't know if he is still around here anymore, but swetland works for google, and when the n1 came out, he was going to be an advocate for us, and if you were having obvious manufacturing defects (such as dust under the screen), he could pull strings to get it fixed for you.
i say pm him, and see if you get a response.
GldRush98 said:
Interesting.
I think it's kind of crappy that unlocking the bootloader voids your hardware warranty too. I mean, if your phone has an obvious physical defect like this, completely unrelated to the firmware, then they should honor the warranty.
Click to expand...
Click to collapse
They should but in the real world they don't have to and more than likely wont. Most people don't, but if you read the literature that comes with electronic devices you'll see why they do what they do as far as warranties go.
And this is why I keep saying repeatedly, stop sending your device back people. A few specs of dust isn't worth the hassle. Just sent it back at 364 days. THEN it's worth it.
Paul22000 said:
And this is why I keep saying repeatedly, stop sending your device back people. A few specs of dust isn't worth the hassle. Just sent it back at 364 days. THEN it's worth it.
Click to expand...
Click to collapse
I had excessive dust, more than 30 specs.
irishrally said:
I had excessive dust, more than 30 specs.
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Click to collapse
30 specs?
The only way it'd be worth it to send it back is when you have so much dust you can't even COUNT the specs.
Paul22000 said:
30 specs?
The only way it'd be worth it to send it back is when you have so much dust you can't even COUNT the specs.
Click to expand...
Click to collapse
No, dust is really annoying and is frustrating to have considering the price we paid for this thing. The more HTC has to refurbish, the more they learn their lesson and make sure that no dust gets in.
OP, get back to us and let us know what happens
Good news - this issue has been resolved and will be charged nothing for my rooted phone with dust defect exchange. See OP for details.
Many thanks to the dedicated Google team that supports their loyal customers.
irishrally said:
Good news - this issue has been resolved and will be charged nothing for my rooted phone with dust defect exchange. See OP for details.
Many thanks to the dedicated Google team that supports their loyal customers.
Click to expand...
Click to collapse
Congrats!
Any chance you can update the link in the OP?
It's linked as "google.com/support/android/bi...ct_type=refund" with the dots, which leads to a dead page of course
Paul22000 said:
Congrats!
Any chance you can update the link in the OP?
It's linked as "google.com/support/android/bi...ct_type=refund" with the dots, which leads to a dead page of course
Click to expand...
Click to collapse
Thanks. OP updated.
JD914 said:
How do you expect HTC to honor a warranty which you clearly and willingly voided?
Click to expand...
Click to collapse
Here in the US, a warranty termination because of a any fine print violation will not stand up in court unless the warranty violation had a direct impact on a defect in question. Automakers have tried that kind of bologna with aftermarket parts, and they've failed. They can't refuse to honor a warranty just because a car was serviced by others, and they can't refuse to warranty an alternator because someone put on an aftermarket exhaust system, unless they can prove that those actions had a direct impact on the defect.
This does not mean HTC is obligated to bail someone out who has bricked their phone, but hardware issues like dust under the digitizer or faulty microphones or the like clearly can't be tied to unlocking the bootloader. I expect HTC or any other company to honor the laws wherever their products are marketed, and it seems that's exactly what they are doing.
I hope this ends your confusion, and really wish more slack was allowed by some for people who unlock the boot loader and then end up with hardware issues requiring service.
attn1 said:
I hope this ends your confusion, and really wish more slack was allowed by some for people who unlock the boot loader and then end up with hardware issues requiring service.
Click to expand...
Click to collapse
I hope someone figures out how to re-lock the bootloader.
I'm really suspicious about the rooting voiding your warranty. I mean you paid damn near 577 for the device..well i know I Did... Why can't you root your own ****..its known as a google dev phone if I'm wrong correct me..But isn't android open source? why can't we try and help it be a better Operating system? They want us to sit on 2.1 until google puts something out? Why not dev with our phones and help google help itself? I mean damn... I could see if you were under a contract with tmobile..but I bought my phone brand new unlocked for the full price give me some damn use of my phone..
Edit-D'oh. I failed searching. I somehow missed the 3 existing posts about square trade warranties for the nexus one. *sigh* I blame sleep dep and the 15 hour shift at work I just finished. Well, hey, it's more confirmation that square trade covers it, even if it apparently is MUCH cheaper to go with your existing home insurance company.
So, I'm almost certainly getting a nexus one in a month. However, I was very worried about possibly not having a warranty for it, due to the 'warranty void if phone unlocked' thing. I know some people have gotten HTC to fix manufacturing defects, but it worried me. I buy warranties for most of my portable electronics from Square Trade, so I emailed them to ask if their warranty covers unlocked Nexus Ones, and it does! I priced the warranty on their website, and it's $115 for a 2 year warranty that also covers accidental damage (tho with a $50 deductible for accident claims). And, if they can't fix any problems within 5 days, they refund you the purchase price of the phone! You've got 90 days from date of purchase to get a warranty from square trade.
So, for those of us who want to root our nexus ones, but want to still be covered by a warranty, this seems like an awesome option! I've included the text of the email exchange with Square Trade below!
Hel
Edit-If you've got another insurance policy/warranty for your nexus one, post the details here! What it cost, what it covers, how they handle claims, whatever info you've got!
Hello *****,
Thank you for contacting SquareTrade.
We offer coverage for unlocked cell phones, regardless of condition (New, Used, or Refurbished).
This offer of coverage is specific to software unlocked phones. We do not offer coverage for hardware unlocked cell phones (that is, any phone where the hardware has been modified by an unauthorized 3rd party to unlock the phone).
Hope that answers your question! You can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
JP
SquareTrade Care Specialist
re: Ticket [**********]
Your comment:
If I were to purchase a square trade warranty for a nexus one phone, and unlocked the nexus one, which voids the manufacturer warranty (except sometimes the manufacturer will still honor the warranty for hardware defects, according to online forums), would the square trade warranty still cover any hardware defects or physical accidental damage to the phone? Thanks!
Click to expand...
Click to collapse
well, thats way more expensive than my 0 deductible, $60 policy from state farm for two years....
Red MacGregor said:
well, thats way more expensive than my 0 deductible, $60 policy from state farm for two years....
Click to expand...
Click to collapse
ooo, that's inexpensive! I like inexpensive! What's the state farm policy cover? Accidental Damage? Normal wear? battery? Can anyone get one, or do you have to already be a state farm policy holder? Do they give a full price refund, or just replace/repair?
i was already with state farm for other stuff so i'm not sure about that... any major insurance agency will have a similar policy, so if you're with farmers, geico, progressive, whatever for your homeowners/car/renters/whatever policy, I'd call them first for the multiline discount.
they just cut you a check for whatever you make the insurance for... i made mine for $600 to cover the phone & MicroSD card. if something, ANYTHING, including flashing a bad radio and bricking it happens, you call 'em, they send you a check. even if you used the phone to shim the jack when changing a tire, it's covered.
Interesting! I have "progressive" renter's insurance, tho it's actually from a company called homesite. I know we pay an extra $12 a year for computer coverage. I'll have to call them and find out if we've got cell phone coverage, and if not, how much it'd be. Thanks for the info!
what's up
My Note 3 won't power on. LED indicator won't even come on when I plug it in. The things basically a paper weight.
I was wondering if anyone had expirience with verizon manufacturer warranty replacements. I was told that if physical damage or is modified that I'll have to pay a 300$ fee.
I have no way of flashing back to stock because I can't power on the device. I read somewhere that they do a lousy job or they don't really check at all to see if the phone is rooted. You guys think I should take the chance with the refurb or should I call up and cancel?
ProtoDroid said:
what's up
My Note 3 won't power on. LED indicator won't even come on when I plug it in. The things basically a paper weight.
I was wondering if anyone had expirience with verizon manufacturer warranty replacements. I was told that if physical damage or is modified that I'll have to pay a 300$ fee. My ph the phone is damaged or modified that it will cost 300$
I have no way of flashing back to stock because I can't power on the device. I read somewhere that they do a lousy job or they don't really check at all to see if the phone is rooted. You guys think I should take the chance with the refurb or should I call up and cancel?
Click to expand...
Click to collapse
If you can't get it turned on, or get it to be recognized by a computer; how are they going to check it? Claim your warranty. I turned in busted, rooted devices to them in the past with no repercussions.
I had a bricked phone and the vzw rep allowed a warranty replacement. They put in an order for vzw to send me a replacement. I paid extra to have it overnighted... $14. They do tell you that if they find out you've misused the phone, you have to pay full price. But like the previous poster said, how can they tell if the phone won't turn on?
That's so true
There's is a thread in here somewhere to help recover from a hard brick. I just used it and it worked. Hence the username. I now have tripped knox but my phone is back up and running. Sorry i don't have link to the thread. It's here though and works!!
Sent from my SM-N900V using XDA Free mobile app
Dropped the phone today from about knee height onto a fairly forgiving wood laminate floor, nothing I would ever expect to cause damage. I've had the phone less than 3 weeks. Upon picking it up, the display no longer works. I can tell it still turns on, it will vibrate with a bad fingerprint, and seems to be able to unlock with a correct one. I'm still sending and receiving messages through pushbullet. I've restarted it by holding the power button a couple times.
Anyone have any ideas? I feel like it has to be some connector that just popped off, but I'm hesitant to open it up since it would void the warranty. Bought it from bestbuy, so no warranty from them, will I just have to go through ZTE and pay all the fees and be without the phone?
Edit: Good god my signature is old, haven't been around here in forever
I don't know how it is in the USA. Here in germany we can set up a repair online. So if there is no visual damage, I would sent it in and access warranty.
Sent from A2017G
marcus.linkenbach said:
I don't know how it is in the USA. Here in germany we can set up a repair online. So if there is no visual damage, I would sent it in and access warranty.
Sent from A2017G
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Click to collapse
doesn't look like they have an online service request form. I will contact them via phone or live chat when they open at 8:00AM CST. I'd just much rather fix this myself than deal with not having a phone while it's being repaired
I would call ZTE support and get a replacement shipped out under warranty, overnight if possible. It will be $80 deductible I believe.
huntnyc said:
I would call ZTE support and get a replacement shipped out under warranty, overnight if possible. It will be $80 deductible I believe.
Click to expand...
Click to collapse
They are sending me a replacement. Couldn't do overnight for some reason, and no one there seemed to understand their own policies, but It should be covered under warranty and be free. At worst I'll owe the $80.
Hi. I want to ask you if the warranty still exists for hardware parts like screen and charging port I m rooted. Has anyone any on warranty repair experience? My screen has a big yellow shadow on the upper right side and in every corner. Also charging port doesn't support fast charge anymore. Phone charges slower than a turtle. Also after Nougat update I have some WiFi losses. I m on stock Nougat.
Thanks in advanced.
Moto can and will refuse to work on any device that has the bootloader unlocked.
It depends on where you live, in my country repair shops generally don't check bootloader status because they're getting money from repairs. Few years before I was playing with my unlocked xperia and I killed bootloader - repair shop changed my mootherboard for free no quesion asked.
iks8 said:
It depends on where you live, in my country repair shops generally don't check bootloader status because they're getting money from repairs. Few years before I was playing with my unlocked xperia and I killed bootloader - repair shop changed my mootherboard for free no quesion asked.
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Click to collapse
No legit shop that does regular business with Moto will do this repair... because when they submit for reimbursement for the work to Moto and the SN or IMEI is checked, it will come back flagged as unlocked and the shop doesn't get paid.
Moto is SUPER strict on this policy, it is all over their documents and things you have to agree to when you unlock your device... Once the code is issue, you are voluntarily agreeing to forfeiting your warranty. The ONLY time this doesn't apply is in some EU countries to do local laws specifically about this.
Psadim said:
Hi. I want to ask you if the warranty still exists for hardware parts like screen and charging port I m rooted. Has anyone any on warranty repair experience? My screen has a big yellow shadow on the upper right side and in every corner. Also charging port doesn't support fast charge anymore. Phone charges slower than a turtle. Also after Nougat update I have some WiFi losses. I m on stock Nougat.
Thanks in advanced.
Click to expand...
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Technically no. All the stuff you agreed to when you requested the unlock token voided the warranty. When the device was new a Moto forum admin posted a slightly friendlier interpretation: https://forums.lenovo.com/t5/Moto-X-Pure-Moto-X-Style/Bootloader-Policy-re-Warranty-for-Pure-Style/m-p/3202233#M5570.
However, most experiences I've heard people relay on here involve Moto outright refusing to touch devices with an unlocked bootloader, even when customers were willing to pay for repair and not trying to collect on a warranty claim. Elevating the issue in their forums might get you some traction with a knowledgeable employee instead of front-line customer support drones, but I wouldn't get your hopes up. By most accounts Lenovo's customer service is #%[email protected]
Thank you all for your replies. Seems like I m gonna sell it for a carrot.
I 'm back again.
I downgrade from nougat to MM, and then i did an update for MM.
While the phone was updating suddenly it crashed and never turned on again.
Computer recognize it with a mysterious code.
It's rooted. I called motorola and i asked for help.
They told me its in a 2 years EU warranty when they checked my IMEI, and that i ve got 1 month left.
After that, i asked them in which cases my smartphone isn't covered from that warranty and they told me only if the screen or motherboard are broken. Which are not.
They are sending me a courier tomorrow to receive it.
Any ideas? Should i send it or should i wait for a blank file to restore it on my own? They may charge me or they may repair it in warranty?
Thanks for your help!
In EU you should send it for warranty repair.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html @Psadim
dzidexx said:
In EU you should send it for warranty repair.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html @Psadim
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Thank you very much, if they tell me anything about root, i ll send them this.