As many of you, I jumped on the Newegg.ca Pre-order which gave me the Axon 7, 64GB Quartz Gray with "North American Warranty" as well as the famous "Passport 2.0"
Here's the deal...
They don't ship to Canada. Basically making that process worthless. I got a dead pixel after a month and a half. Discoloured on the right side of the screen. So Naturally I thought, no problem, let's get an RMA. This is what happened:
Started a Chat with ZTE USA > Not a problem he says. Does some troubleshooting. Says to call a number to get the RMA completed.
I call the number, ZTE USA > Not a problem he says. Processes everything. Asks for my address; "Oh sorry, we don't ship to Canada. Please contact the Canadian ZTE."
I call the Canadian Number and redirects me to ZTE USA again > I explain my situation, he understands. Tells me he still can't ship it to a Canadian Address. I escalate to a Manager.
Manager speaks for 2 minutes then disconnects the call.
Call once more. Average hold time is about 10 to 15 minutes btw. Get transferred back to the Manager.
Says he doesn't know why it says "North American Warranty" as it's only for the US. BUT THE ****ING CANADIAN WEBSITE SAYS PASSPORT SUPPORT TOO!!!
He gives me a link to some ZTE Authorized Center for Canada. They charge me $650 CAD and are shipping out a replacement. I'll get it soon. Then once I return my device, I'll be refunded the $650.
This is by far the ****tiest support I've gotten on a device that boasts having an amazing warranty. I might sell it once I have the replacement. **** this noise, I've never had an issue with OnePlus. Should've stuck with them. OPO was excellent. The OnePlus Two was good and the Three would be too.
****.
???????
Sent from my ZTE A2017U using XDA-Developers mobile app
Ok bye,
There are way to many whiners on the A7 board, everything from phone sucks because.... to I want CM now but don't want to contribute to its development. There was not nearly this level of whiners and reactionaries over on the GS3 board.... Ok done venting....
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
AllAboutAndroids said:
This is by far the ****tiest support I've gotten on a device that boasts having an amazing warranty. I might sell it once I have the replacement. **** this noise, I've never had an issue with OnePlus. Should've stuck with them. OPO was excellent. The OnePlus Two was good and the Three would be too.
****.
Click to expand...
Click to collapse
Can you please share your experience with other manufactures? How did OnePlus take care of your issue? Seems to me you got what you wanted from ZTE, you're getting your phone replace. What's the problem?
Looks like they went out of their way to honor a Canadian warranty when the phone was purchased at a US retailer.
Sent from my iPhone using Tapatalk
choadtron11 said:
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
Click to expand...
Click to collapse
B.S. newegg.ca is a Canadian distributor, charging local currency and tax and even have a local warehouse. It's not B&H or Jet.com.
choadtron11 said:
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
Click to expand...
Click to collapse
Yea, that's BS. Newegg.ca is a Canadian distributor. Lets use a little brain power before replying to posts.
shook187 said:
Looks like they went out of their way to honor a Canadian warranty when the phone was purchased at a US retailer.
Click to expand...
Click to collapse
Newegg.ca is not a US retailer...
Bye, we don't care. At this price point deal with the service or go buy a Pixel or Iphone. They have problems too but you may get them resolved sooner.
I live in Oz (Australia), this phone isn't even available here... Had to get it from o'seas.
Will be interesting if I ever have a problem, which thankfully I haven't...
Comments are unfairly passing blame on the OP. Let's put ourselves in his shoes: if your Axon had a warranty issue and the support number doesn't help you until you're escalated/transferred three times, with agents contradicting advertised warranty guarantees, you'd be upset.
Newegg.ca charges in Canadian dollars, charges Canadian tax, and advertised the Passport 2.0 program on the product page with all the details. There's absolutely no reason why we shouldn't get the same warranty service when the same Passport 2.0 program is advertised on the Canadian retailer.
To those saying "we don't care", we don't care that you don't care. It's important for Canadians to know this is what they'll be facing if they try to use ZTE's warranty, it was very useful that the OP posted this.
Even though it's terrible to charge as insurance for the advanced replacment, and it's deplorably poor service compared to what they're advertising, at least it's some warranty. That's more than Samsung Canada can say. My brand new Galaxy Nexus barely used for a few days got dead/stuck pixels and after 3 months of back and forth with Samsung Canada their "managers" told me that essentially they have no policy on dead pixels for phone screens, only TVs, so I can go **** myself they won't exchange it. This is after they had me send in the phone twice, and both times it was returned with the firmware downgraded to the oldest version possible.
choadtron11 said:
Ok bye,
There are way to many whiners on the A7 board, everything from phone sucks because.... to I want CM now but don't want to contribute to its development. There was not nearly this level of whiners and reactionaries over on the GS3 board.... Ok done venting....
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
Click to expand...
Click to collapse
Are you serious right now fam? I have the full right to express my frustration as I purchased this from Newegg.ca (That's the Canadian Website if you can't tell). On the item page it states it's a North American Warranty. It states I have a Passport 2.0 Support. On the Official ZTE Page in Canada, it states I have those support options such as "Advanced RMA" yet they can't ship to Canada? They want me to drive to the border to pick out the replacement? Even though they are confirming in several places that the support is readily available.
Don't be sorry about me living in Canada. Be sorry about ZTE blatantly LYING to us stating they offer something they don't.
Just out of curiosity, what is passport 2.0? Is Newegg selling from US to Canada and that is where the confusion is? Maybe you can just return the phone and move on. If I couldn't get the support promised, I probably would too. It's tough because these midranges now have killer specs but crap customer service.
I just returned the Honor 8 because of loose and card holder. CS kept telling me I needed to hard reset the phone despite having done that and trying different cards. I just couldn't live with 32gb of storage and no SD card. It sucks because I like the size of the Honor 8.
To those speaking ignorantly, please note that Newegg, in Canada, is Axon 7's official retailer, and ZTE says so themselves. OP got all this trouble because of misleading advertising, not by his supposed carelessness.
Bull*** buddy.
ZTE has full passport warranty in Canada. I just got a phone of newegg.ca the bootloader on it went wonky on a OTA update.
I went to ZTE support, opened a chat and 10mis later I had all the info to get a free new phone shipped to me from Canada.
ZTE's warranty is done by dfComputers in toronto and they are quite helpful.
http://zte.dfcomputer.ca/create_service.php?warranty=in
They currently don't have stock of the phones but they will replace a broken phone for free with a new one or you can send your phone it to be repaired instead.
I didn't need to struggle for hours to get the info about the warranty, it was given to me right away.
compare ZTE's support to Oneplus for example and ZTE is 10x better.
I've had pretty good support from ZTE sofar, othe than a stock issue they've been very helpful.
AllAboutAndroids said:
Are you serious right now fam? I have the full right to express my frustration as I purchased this from Newegg.ca (That's the Canadian Website if you can't tell). On the item page it states it's a North American Warranty. It states I have a Passport 2.0 Support. On the Official ZTE Page in Canada, it states I have those support options such as "Advanced RMA" yet they can't ship to Canada? They want me to drive to the border to pick out the replacement? Even though they are confirming in several places that the support is readily available.
Don't be sorry about me living in Canada. Be sorry about ZTE blatantly LYING to us stating they offer something they don't.
Click to expand...
Click to collapse
I would blame newegg.ca before I blamed ZTE
Related
where to buy HTC dream? i came thru few online stores but the rate differs a lot between these stores. is it really trust worthy to buy from these stores? please help
$459.99
http://www.expansys-usa.com/d.aspx?i=175897
$409.95 USD
http://www.timtechs.com/htc_g1_unlocked_phone_prd621.html
$409.95 USD
http://www.plemix.com/phone-htc-g1-phone
$385.50
http://www.negrielectronics.com/tmobile-unlocked-black-p-1767.html
$379.50
http://www.negrielectronics.com/p4550-kaiser-tytn-unlocked-p-103.html
$384.99
http://www.wiredia.com/htc-g1-black.html
$459.99
http://www.importgsm.com/product.php?productid=515&cat=0&page=1
$429.98
http://www.selectgsm.com/htc-g1-google-unlocked-phone-mobile-phone-pr-16822.html
$449.99
http://www.mobilecityonline.com/wireless/store/basket.asp
www.criagslist.org
http://developer.android.com/guide/developing/device.html
Look under "Android Dev Phone 1". This IS an HTC Dream, and it ships with the engineering bootloader and a root-enabled system image. It also comes from a reputable source, AND Google is itself on-the-line for it.
Or you could always order the android dev phone from google/brightstar.
lbcoder said:
AND Google is itself on-the-line for it.
Click to expand...
Click to collapse
Technically Brightstar. I would actually be a little more worried about a return or repair with Brightstar as compared to T-Mobile, as T-Mo probably has the better repair infrastructure in place, given its volume.
By the way, for purchasers outside the United States, you should also consider the possibility that your country's customs office may levy an additional import tariff, because Brightstar will mark the package as a billed/sold good. IIRC i've read some anecdotal reports of this being as high as a few hundred bucks. Check with your customs office.
If you are planning on using it in the US AND you want to have 3G access, might as well just sign up with T-Mo for a new plan. Subsidized phone prices are under $100 now, I believe. Or if you look around you can find ways to get a 1-year contract. Alternately, you can probably also find G1s being unloaded on eBay in the coming weeks as some owners upgrade to the myTouch.
Just some thoughts.
No, NOT technically brightstar. Technically GOOGLE, since YOUR contract is with google. They've just contracted it off to brightstar, but they are still on the line.
lbcoder said:
No, NOT technically brightstar. Technically GOOGLE, since YOUR contract is with google. They've just contracted it off to brightstar, but they are still on the line.
Click to expand...
Click to collapse
Your contract may be with Google (or it may not be, I have no idea since I have not bought an ADP1) but when it comes down to the actual nitty gritty of return and rma work, it seems to be all Brightstar:
What is your return policy and process?
Android Dev Phone 1 devices are NOT returnable unless the product is damaged or defective, "dead on arrival" or otherwise has a hardware issue not related to software you may have manipulated. If you believe your Android Dev Phone 1 device has arrived damaged or defective, please contact Brightstar support to set up a return or exchange. Contact us:
By Email: [email protected]
By Phone: +1-877-727-9789 (from USA) or +1-847-573-5171 (outside the USA)
Our call center is available from 9am - 5pm CST, Monday through Friday excluding major US holidays.
If your device is determined to be in warranty and returnable, our processing center will provide you with an RMA tracking number, return instructions and an address for you to return the device. DO NOT return your device without obtaining an RMA number. Items returned without prior authorization via an assigned RMA number may not be accepted.
Contact Information
If you have a question related to your order or return, please contact us:
By Email: [email protected]
By Phone: +1-877-727-9789 (from USA) or +1-847-573-5171 (outside the USA)
Our call center is available from 9am - 5pm CST, Monday through Friday excluding major US holidays.
Click to expand...
Click to collapse
hi friends, any other link... coz i cannot find purchase option in none of your links. what i need is a unlocked g1 and i live in us. One more question, is the GPS in G1 is a real gps or will it work only with google maps?
The link I gave you is the correct one. It has instructions on it, you should go back and read it.
You will not get a G1 (which is a nonsense name given for a LOCKED tmobile branded HTC DREAM), you will get an ADP1 HTC Dream with engineering bootloader (and therefore can't be OS-locked) and free of simlocks.
You are required to register for a google developer's account ($25), from which you will be given an order link for the ADP1.
Hey so I have been searching for the best place to buy a HD2 T9193 so I can use it on AT&T US 3G network. Everywhere I look, there seems to a consensus of anywhere from $800-1000. Then I find this guy, who's hotmail email address is cherryda78, who is selling them for $299 plus shipping. After emailing him he says would be $30. Here are some of the ads he has up online.
**So apparently I cannot post links because I am a new user. I copied the links to a .txt and attached it to this post. How I do I go about getting verified btw?**
I emailed him and he responded the next day with this. Below is our email thread:
Mr. Cherry Da,
I am interested in purchasing the HTC HD2 phone you have listed here and here (these were links). I have been dreaming of this phone for about 4 months now, and to get it would be just amazing. I know you can unlock the radio and run it on US 3G with AT&T. I do have some questions though. You have the phone listed for $299 USD. Is that correct? It seems much lower than most other sites right now, so I am pleasantly surprised but cautiously skeptical. Could you please provide some more information for me? How come you are offering it at such a great price?
Thank you so much!
YES.
HTC TOUCH HD2 T9193 LEO 3G Unlocked USD$299
shipping cost USD$30 for 1 pcs by EMS,DHL,UPS,FedEx
Total USD$329 for 1 pcs including shipping and insurance
we are receive your payment within 1 days arrange shipping your order
and tell you tracking no
within 3-4 days arrive your door.
Paypal:we can not accept paypal,because we can not draw out the money here
only accept Via bank Transfer or western union in our here
We DO NOT accept payments via Credit Cards and cheque.
WE DON'T OFFER CASH ON DELIVERY.
As below is my business record:
Online Tracking EE247528524CN
Your item was delivered(COMMENWEALTH OF AUSTRALIA 810) at 2010-03-03 14:48:00
Signed for by：J KING
Timing Site Status
2010-02-25 19:14:00 SHENZHEN Posting
Seems very shady to me, but for $300, I almost want to take the gamble. My question is if anyone has bought a HD2 from this guy, or would buy. Also, what has everyone paid for your phone? And where did you get it?
Thanks!
Telstra doesn't even sell it that cheap... so fishy...
it is either fake or stolen.
Hahaha Western Union or Bank Transfer - so you have absolutely NO recourse when (not if) this transaction goes south.
"Commenwealth" of Australia? Really?
If you want to throw out $330, send it to me instead!
The same guy is selling the Supersonic for €236! Does HTC have a massive leak in their supplychain that they are totally unaware of?
Please don't send this guy your money. The price is huge red flag and the Western Union or bank transfer only is an even larger red flag. If you send this guy your money you'll never see it again and you'll never receive the phone. This is a scam.
Hmm, poor broken english + only accepts western union or bank wire transfer + rediculous low price = SCAM to me. If it sounds to good to be true.....
don't, just ..... don't
Of course it is a scam.
scam.... Run, run very far.
chinese copy, gotta be, put the phrase
HTC TOUCH HD2 T9193 LEO 3G Unlocked USD$299
into google and there are dozens of hits, dollars, euros, and in one the company info is a pda manufacturer in china.
HD2 9193 is the best phone
Telstra charges AU$829.00 outright or AU$80/month for 24 months (but the call rate of Telstra is extremely high).
so $329 is fake or scam
Don't even think about it.
I work for Telstra, and there is no way that anyone can sell a Telstra Branded HD2 for that price. As mentioned earlier, if you buy it outright from a Telstra Shop it costs over A$800. You may be able to find a slightly used one for around A$700 on eBay.
As someone else pointed out,
Commenwealth of Australia, that should of been your first giveaway.
I tell ya, I know you want the phone...We all do but, be careful.
Any one that will not take a credit card for a high dollar purchase
is someone you need to avoid.
Ebay is the best or Amazon. At least you can track your
order by purchase.
Buy it and give us some feedback
buy it,I pay you $350.
Don't do it! My brother did the same thing on a weight machine set that was for $400 n normally it goes for $1200 n he send a money order n never got the weight machine n he couldn't do anything about it. Its a scam!! Don't do it!!
Scam
This definitely sounds like a scam, it will either not arrive and you can say goodbye to your cash, or it will be a cheap imitation. I know someone who bought a iPhone (idiot!) through ebay and it turned out to be some other type of handset with an 'iPhone looking' case. Didn't even look like an iPhone next to a real one.... avoid!
Scam, scam... If you want to get one cheaper, look in XDA's own marketplace (I picked one up for £310, maybe $550)
Thanks everyone
smeddy said:
Scam, scam... If you want to get one cheaper, look in XDA's own marketplace (I picked one up for £310, maybe $550)
Click to expand...
Click to collapse
Thanks for the thoughts. I thought it was a scam too, but I figured I would use the power of XDA to be sure.
Thanks for the Marketplace tip. I'm a noob to the smartphone world (but rapidly learning). This site is AWESOME!
bigredtalon said:
Thanks for the thoughts. I thought it was a scam too, but I figured I would use the power of XDA to be sure.
Thanks for the Marketplace tip. I'm a noob to the smartphone world (but rapidly learning). This site is AWESOME!
Click to expand...
Click to collapse
Cool! hope you found the Marketplace okay. If not, click xda-developers at the top-left of this page, and the fourth or so forum down should be the one
Last updated: July 16, 9:50PM MST
First and foremost, my invites are already spoken for if and when I get them (none issued yet). I feel for those that didn't get one, but then again after my experience it may be worthwhile to wait for a newer batch or even avoid the OPO all together.
Also, I don't post very often so I apologize if this is in the wrong forum for whatever reason.
Alright, so I was pretty excited to see that I won an invite to purchase a OnePlus One through the Storm of Invites contest. I had been looking forward to this phone since I'd been between the Nexus 5, Moto X, and Note 3 for the past 6 months without really loving any of them.
Here's the story so far (some emails are condensed to stay relevant and on topic).
June 26, 7:32AM
I get the email with the invite. Words of interest in the email:
This invite indicates that there is a One ready and waiting for you in our warehouse so it will ship within three days of purchase.
Click to expand...
Click to collapse
June 26, 7:58AM
I create an account and purchase the phone. $349.99 USD + $27.99 USD Express Shipping = $377.98 USD = $415 CAD after conversion (I'm in Canada).
July 1, 11:52AM
I get this email from OnePlus, as I'm sure many others did:
Thank you for your recent order of the OnePlus One. You're probably aware that your package has not yet shipped. We wanted to let you know that though your order has been processed, your device will likely ship on the 9th of July.
We apologize for the delay in your shipment as we work to optimize our logistics processes and will continue to refine our operations to ensure a seamless process in the future. As a show of gratitude for your patience, we'll be adding two invites to the three you're already receiving so you can share them with your friends and family. All five of these invites will be placed in your account in July.
Click to expand...
Click to collapse
So much for having a OnePlus in their warehouse waiting for me... Sure am happy I paid that $30 express shipping charge. And more invites eh? Big f'in deal, I just want my phone!
July 2, 7:36PM
I receive this email from OnePlus:
High five! Your order has been shipped. Please check the status of your package by checking your store account
Software updates moving forward will be handled via an Over-the-Air (OTA) update. Future updates will bring additional features and general improvements to the software.
Your shipping confirmation is below. Please note that it may take up to 24 hours for your tracking number to become active, so don't worry if you cannot track it just yet. Thank you again for your business.
Click to expand...
Click to collapse
July 3, 7:00AM
I pull up the tracking info and it's still just "Shipping details submitted electronically."
July 3, 6:22PM
Shipment picked up from Los Angeles, California. Alright, some movement!
July 4, 6:57PM
DHL is at my door, fantastic! Definitely the fastest shipping I've had to date - crazy... Wait, what's this?! A $32 CAD customs charge at the door? Wow. The phone that was once $349 USD is now worth $447 CAD (roughly $420 USD). Oh well, it's in my hands! Awesome!
July 4, 7:05PM
After taking the phone out of the box, I notice it requires a micro SIM, I've been using a nano SIM for a while in my Moto X so I head to my local carrier and grab a new SIM for $5 (grand total $452 CAD). Power on phone, get an OTA update immediately. Reboot, and then once I open the browser (primarily white screen) I notice the infamous "yellow band" along the bottom. Whatever, not a big deal.
July 4, 7:30PM
After playing with the phone for a while I notice that the rear-facing camera (you know, the primary one) isn't recognized by the phone at all. No apps at all have the "switch camera" button and a hardware information app doesn't even know it exists. I open a support ticket.
July 5 - July 6
Blah blah in the support ticket - I did basic troubleshooting to prove the issue (factory reset, check for updates), and then I ask the following 3 questions:
1) Are replacement units in stock and when could I expect to receive one?
2) I was charged $30 in customs fees when receiving the phone, is that going to happen again with the replacement? Am I on the hook for any shopping costs as well?
3) Would the replacement unit be refurbished, brand new, or are you simply planning on repairing mine and shipping it back to me?
Click to expand...
Click to collapse
I get the following response:
1. Yes, we do have stock reserved for replacements.
2. There are no shipping costs for replacements, but I do have to check about the issue of Canadian customs fees – please let me get back to you on that.
3. Your replacement unit will be brand new!
Click to expand...
Click to collapse
Alright, not bad!
July 7, 6:21AM
Receive email asking me to now open an RMA ticket instead of a support ticket... Alright, kinda figured they'd just do that for me, but sure. I can do that. Also provide them with the IMEI at their request which, for some reason, they don't have on file.
July 8, 12:16AM
Follow up on my last unanswered email, asking again about whether or not I'm going to be charged for customs.
July 8, 3:28AM
Fast response! "Approved. Let's ship from HK and pay for customs ourselves." was all I got. Sounds good, let's do this!
July 8, 3:48AM
Receive an email with the following:
We just approved your RMA. Please could you give me your IMEI number? I'll look into it for you.
Click to expand...
Click to collapse
Wait, what? I already gave you that information, and why would you approve an RMA without the IMEI in the first place anyway? So confused...
July 8, 6:46AM
Receive the RMA instructions:
We will send someone to pick up your package - let us know when would be a good time for you by leaving a comment in the RMA.
Click to expand...
Click to collapse
Weird, alright. I wipe the phone, box it up and get it ready then put a comment in the RMA with the following info:
Please pick up from <My Address> on Tuesday, July 8th, 2014 at 5:00PM MST. If this date/time cannot be made, please try the same address on Wednesday, July 9th, 2014 at 8:00AM.
Click to expand...
Click to collapse
I really didn't expect them to be able to make it on such short notice, but it's worth a shot. I've never really shipped anything this way before, so I'm not sure what's realistic and the instructions weren't exactly detailed.
July 8, 6:11PM
No one came, not at 8AM and not at 5PM. Hrm. Ok, update the ticket with the following:
I updated the RMA asking for them to pick it up today at 5PM MST but no one came. What now?
Can they come at 8AM MST tomorrow morning as I had also requested as a backup? Getting tired of chasing you guys around...
Click to expand...
Click to collapse
July 8, 8:15PM
Receive the following email:
Could you please give us a time slot for pick up, like after 5 p.m. from Monday to Friday etc. Thanks so much, we will arrange courier to pick up your phone as soon as possible. Hope for your understanding.
Click to expand...
Click to collapse
Couldn't you have disclosed that information a little sooner? Also, expecting consumers to sit around after 5PM from Monday-Friday is a bit ridiculous... I don't have my own shipping/receiving department at home, so I can't exactly guarantee I'll be there every day after 5PM indefinitely.
July 8, 8:19PM
My response:
What courier is it? Can I drop it off somewhere instead? If not, between 5-7PM MST Mon-Fri.
On another note, will the version of OnePlus One from China be any different from the one I received from North America?
Please provide an estimated ETA for the courier to come and pick up the faulty unit. Please also provide an estimated ETA for when I can expect my replacement unit to ship from China and when it should arrive at my house. Right now it's seeming like I won't have a phone in my hands again for weeks, possibly longer...
Click to expand...
Click to collapse
July 9, 2:30AM
I receive an email from them clarifying the difference between Chinese and global versions:
China version and global version could support different bands.
The OnePlus One global supports these bands:
GSM: 850, 900, 1800, 1900MHz
WCDMA: Bands: 1/2/4/5/8
LTE: Bands: 1/3/4/7/17/38/40
The Chinese version OnePlus One supports below bands:
GSM：850 / 900 / 1800 / 1900
TD-SCDMA：1800-1920 / 2010-2025
WCDMA*：2100 / 1900 / 850 / 900
TD-LTE：2570-2620 / 1880-1920 / 2300-2400
FDD-LTE*：2100 / 1800 / 2600
* WCDMA and FDD-LTE only available during international roaming.
Click to expand...
Click to collapse
So they could potentially ship me a different model that wouldn't have working LTE in my country... yikes.
We could not control the courier company, ask for the convenience time slot because we want to save your time and pick up your phone as soon as possible.
Click to expand...
Click to collapse
The intent was to save me time, but I don't think it's working. I've since requested that they cancel all of the Hong Kong/China RMA, and just RMA it normally through the USA. At least then I'll get a phone that works, even if I have to fight over the customs to get it here.
July 15, 4:00PM
Alright, so I spent most of last week arguing and dealing with OnePlus over shipping details and such for the replacement. To sum it up, I was told that it would be the international version, that it would ship from China to avoid customs fees, and that I wouldn't be paying a dime.
Fast forward to July 14 - the phone ships! Tracking information! Hoorah!
Wait, DHL?!?! From California??
Thanks for listening OnePlus. I called DHL today once it cleared customs and was told that the fees I would be responsible for at the door would be $34.71. Again. DHL mentioned that OnePlus did not mark ANYWHERE on the package that it was a warranty replacement, and that if they had the fees would have only been $10 for processing. So screw you OnePlus, and screw you DHL for trying to charge me processing for nothing.
I argued with them about it for quite some time, but it sounds like I'm pretty much screwed.
July 16, 9:50PM
Alright, so finally some good news!
To my extreme surprise, I received a call from Andy at OnePlus this morning. I had actually requested a phone call during the initial RMA request, so after several weeks without a call I definitely wasn't expecting one now. This is the only response I have had since informing OnePlus that there were customs charges on the second shipment a few days ago, so I was impressed to see that they were concerned enough to actually call about it. That, and I left some pretty heated words in the support ticket that may have forced the call. I'm not sure, but either way I was definitely happy to receive the call.
Anyhow, Andy assured me that if I did indeed get charged a second set of customs charges that OnePlus would have no problem reimbursing them for me. He sent a follow up email so that I knew where to send the invoice/receipt to, and so that's where things are sitting now.
On a side note, I managed to negotiate the charges down with DHL from $35 to $15, but not without providing them every single piece of proof I had (export paperwork with TNT, commercial invoice, copies of RMA info from 1+ website, etc.) that I had shipped the other unit back to them. Even still, I am hoping that they hold up their offer and reimburse the remaining amount.
Summary
The $350 "Flagship Killer" phone turned into a $450 "D.O.A." phone really fast.
OnePlus has had my money for nearly 2 weeks.
I have a OnePlus One with a faulty camera in a box that I can't use.
I have no idea when a courier is going to come pick it up.
I'm really hoping I'm lucky enough to be at home when they show up.
My new phone won't even ship from OnePlus until they receive the faulty one....
In China.
And then it has to ship back to Canada...
From China.
Joke's on me! It's DHL again...
And another $35 in customs fees, yay!
Updated Below:
Managed to negotiate DHL brokerage fees down from $35 to $15
Andy from OnePlus called me directly, offering to reimburse the second set of customs charges if applicable
Submitted invoice/receipt to 1+, just waiting now.
I'm aware that there is a chance the camera issue could be related to a bad flash or something software-related, but I'm not bothering with any of that in the off chance that it's actually a hardware issue. Better safe than sorry.
Presumably you already paid upon importing the phone so tax/duty doesn't apply for warranty repaired items. As long as the shipping label clearly states "warranty repair" you shouldn't get a problem.
FWIW I had a weird update too but fastboot oem unlock and reset cleared it up.
CrashTestDroid said:
Presumably you already paid upon importing the phone so tax/duty doesn't apply for warranty repaired items. As long as the shipping label clearly states "warranty repair" you shouldn't get a problem.
FWIW I had a weird update too but fastboot oem unlock and reset cleared it up.
Click to expand...
Click to collapse
I completely agree, there's no way I should be hit with customs charges a second time on something I've already purchased by they couldn't promise it.
DHL is the only company that has consistently hit me with customs charges.
^ Good luck! Please keep us up to date with how the whole situation develops.
Updated...
July 9, 2:30AM
I receive an email from them clarifying the difference between Chinese and global versions:
China version and global version could support different bands.
The OnePlus One global supports these bands:
GSM: 850, 900, 1800, 1900MHz
WCDMA: Bands: 1/2/4/5/8
LTE: Bands: 1/3/4/7/17/38/40
The Chinese version OnePlus One supports below bands:
GSM：850 / 900 / 1800 / 1900
TD-SCDMA：1800-1920 / 2010-2025
WCDMA*：2100 / 1900 / 850 / 900
TD-LTE：2570-2620 / 1880-1920 / 2300-2400
FDD-LTE*：2100 / 1800 / 2600
* WCDMA and FDD-LTE only available during international roaming.
Click to expand...
Click to collapse
So they were actually planning on shipping me a different model that wouldn't have working LTE in my country!
We could not control the courier company, ask for the convenience time slot because we want to save your time and pick up your phone as soon as possible.
Click to expand...
Click to collapse
The intent was to save me time, but I don't think it's working. I've since requested that they cancel all of the Hong Kong/China RMA, and just RMA it normally through the USA. At least then I'll get a phone that works, even if I have to fight over the customs to get it here.
I think there is just some confusion regarding the "Chinese" phone. I doubt they were every planning on shipping you a Chinese version of the phone. Both versions are produced in China, so just because your phone was going to be shipped directly from China, it doesn't mean it wasn't going to be the international version. By shipping directly from Hong Kong, they could pay for the custom fee in one shot. If they sent it from the North America distribution center, it adds another layer of complexity that they didn't want to deal with. Their comments didn't say anything about shipping you a Chinese version - I think you read too much into their comments.
sic0048 said:
I think there is just some confusion regarding the "Chinese" phone. I doubt they were every planning on shipping you a Chinese version of the phone. Both versions are produced in China, so just because your phone was going to be shipped directly from China, it doesn't mean it wasn't going to be the international version. I think you read too much into their comment honestly.....
Click to expand...
Click to collapse
I would have thought that too, but they didn't refute it at all.
Instead of saying they were shipping me the same model, they told me the models were different and she couldn't guarantee it would work properly here.
Damn Really sorry to hear that!
Friends ordered 2 from china, the LTE bands don't matter since we live in Europe i hope for them that they don't get a faulty one.
So the hardware from the international one and the Chinese one are really different? I thought it was just software, kernel related or whatever. So there is no way to mod the modem to work exactly like the international one.
I hope for you that this gets resolved!
Heads-up to OP: I read a couple other ppl have reported camera not detected on an earlier build of CM-11s, upgrade fixed it. Have you tried factory wipe & install CM11 M8?
caseyc said:
I would have thought that too, but they didn't refute it at all.
Instead of saying they were shipping me the same model, they told me the models were different and she couldn't guarantee it would work properly here.
Click to expand...
Click to collapse
Well I think she misunderstood your question too. I think she was simply stating how the two versions were different. I wouldn't take her response as a confirmation that they were sending out a Chinese version.
You have to remember that English may not be the native language of the people you are getting support from......
All in all, I think there has just been a misunderstanding in the communication. I really doubt they were sending you a Chinese version to replace an International version unless you specifically asked for it.
wacky.ddw said:
Damn Really sorry to hear that!
Friends ordered 2 from china, the LTE bands don't matter since we live in Europe i hope for them that they don't get a faulty one.
So the hardware from the international one and the Chinese one are really different? I thought it was just software, kernel related or whatever. So there is no way to mod the modem to work exactly like the international one.
I hope for you that this gets resolved!
Click to expand...
Click to collapse
Thanks, and I believe the hardware is more or less the same but in order to use North American bands you need to flash a radio and I'm a bit nervous to do anything like that with this phone in case it's an actual hardware problem. I'm worried that OnePlus may try to refuse warranty support because of it.
CrashTestDroid said:
Heads-up to OP: I read a couple other ppl have reported camera not detected on an earlier build of CM-11s, upgrade fixed it. Have you tried factory wipe & install CM11 M8?
Click to expand...
Click to collapse
I tried, and no it didn't work. Wiped everything including system, flashed M8, and still only front-facing camera. Looks like it might actually be hardware-related.
Can you please send me a invite then? i wanna join you so bad!!!!! pm me at least =(
jobankler said:
Can you please send me a invite then? i wanna join you so bad!!!!! pm me at least =(
Click to expand...
Click to collapse
You obviously didn't read any of my post.
Since you probably still won't, the answer is no.
sic0048 said:
Well I think she misunderstood your question too. I think she was simply stating how the two versions were different. I wouldn't take her response as a confirmation that they were sending out a Chinese version.
You have to remember that English may not be the native language of the people you are getting support from......
All in all, I think there has just been a misunderstanding in the communication. I really doubt they were sending you a Chinese version to replace an International version unless you specifically asked for it.
Click to expand...
Click to collapse
I'm not mad at her, I'm not sure why you're so adamantly defending her. It's not her fault at all, she just works there.
"All in all," I think you're voicing your opinion much like I've voiced mine, and I'm not sure why we're still arguing about it... You're allowed to interpret that conversation however you like, just like I did.
In my opinion, when I ask if the model I'll be receiving from China is different from the one I purchased in North America and they come back to me with "China version and global version could support different bands" that tells me that they are likely sending me a different model that "could support different bands."
If it makes you happy, technically speaking neither of us are right since it hasn't happened yet.
Yeesh.
caseyc said:
I'm not mad at her, I'm not sure why you're so adamantly defending her. It's not her fault at all, she just works there.
"All in all," I think you're voicing your opinion much like I've voiced mine, and I'm not sure why we're still arguing about it... You're allowed to interpret that conversation however you like, just like I did.
In my opinion, when I ask if the model I'll be receiving from China is different from the one I purchased in North America and they come back to me with "China version and global version could support different bands" that tells me that they are likely sending me a different model that "could support different bands."
If it makes you happy, technically speaking neither of us are right since it hasn't happened yet.
Yeesh.
Click to expand...
Click to collapse
We're not gonna replace it with a Chinese version, that was just a bit of lost in translation action.
E-nr said:
We're not gonna replace it with a Chinese version, that was just a bit of lost in translation action.
Click to expand...
Click to collapse
Excellent, yes I had just confirmed that with the customer service rep this morning.
For future reference, TNT shipping is possibly the worst courier for returns from a consumer.
They only pick up from 8AM-5PM Mon-Fri (which is when I and most people work), you cannot drop it off anywhere for them, I need to provide (create) a commercial invoice with my signature, provide customs information (ie: export license, some sort of harmonized code?), all of which I don't have since I'm just a consumer, and provide them with 4 copies of all of this, signed and dated.
Here begins the hour of paperwork and printing required to return my defective product. There has got to be an easier way.
Oh right, and a lithium battery form too....
caseyc said:
Excellent, yes I had just confirmed that with the customer service rep this morning.
For future reference, TNT shipping is possibly the worst courier for returns from a consumer.
They only pick up from 8AM-5PM Mon-Fri (which is when I and most people work), you cannot drop it off anywhere for them, I need to provide (create) a commercial invoice with my signature, provide customs information (ie: export license, some sort of harmonized code?), all of which I don't have since I'm just a consumer, and provide them with 4 copies of all of this, signed and dated.
Here begins the hour of paperwork and printing required to return my defective product. There has got to be an easier way.
Click to expand...
Click to collapse
Oh dude, I know. I've been wondering for so long why there isn't a startup delivery service that ONLY hires people willing to work when the rest of us are at home. Oh well. We're not happy either about how this is turning out, so keep us updated (via your customer support contact) and we'll evaluate the procedure. In non-business speak - we're looking for a better provider, but I'm aware that doesn't help you at this point.
Wow I am really sorry to read that, I like must of us had to wait a week or 2 to actually get the phone (express shipping dont do any difference) but thank God my phone is flawless (knock on wood), I hope that was an isolated issue.
Good luck.
Hi all,
I switched to the G4 a couple of months ago after growing tied of the Samsung empire.
I did some reading and discovered that only the European G4variant was unlockable. After some searching, I found value basket selling what they claimed yup be EU G4's at a very competitive price.
The phone was delivered and I began preparing to unlock the bootloader using the LG website. Imagine muy surprise when LG told me out was an Asian model and not unlockable.....
I approached value basket for an exchange and they said they'd get the imie reassigned to a European carrier. As you may have guessed, this didn't happen, I again asked for an exchange.... Still more excuses.... Please let us investigate e-mails... A few days ago I received an email telling me I'd had the phone too long to request an exchange....
The G4 is a great phone.... But I love to mod, tinker and install custom firmware.... So if you want a phone you can't mod, appalling customer service and to be lied to.... Try value basket.... Otherwise steer well clear.
sell it back on ebay...its like new anyway...but defenitely not a good idea to buy EU model in asia...its best to look for such in EU to get them.
killswitx said:
sell it back on ebay...its like new anyway...but defenitely not a good idea to buy EU model in asia...its best to look for such in EU to get them.
Click to expand...
Click to collapse
The fact is I live in the UK and bought it online and it was advertised as a EU variant... pure dishonesty from Valuebasket......
This Bootloader Unlock announcement just for USA users has annoyed me to the maximum now.
Why are the USA users getting a premium service compared to EU/UK users when we are paying £360/€450 for the phone?
All problems:
> No Stock ROM/Theme
> USA have up to date ROM (B02 Released for Europe)
> Buggy OS on EU version (B02 Released for Europe)
> Passport 2.0 for US (Confirmed 3 year warranty)
> Screen Protector for US
> Regular Software Updates for US (B02 Released for Europe)
> Great support forums for USA
> BOOTLOADER UNLOCK only for USA
There are a few more to add to the list im sure, but i cannot remember them at time of posting.
Anyone have suggestions to what us EU/UK users can do to get the same level of service/support as the USA
I am hearing minimal from ZTE about anything and have to result to the USA forums but they are not much help there.
Post suggestions below
After a lot of effort and messaging to EKEYUK we have had some success!
Update 16/08/16
A2017G B02 Update Released!
http://www.ztedevice.com/support/detail?Id={E68B5101-20E9-4955-A8D6-FFF274776F46}
Discussion topic:
http://forum.xda-developers.com/axon-7/how-to/a2017g-b02-update-released-europe-t3440619
Update 11/08/16 - Warranty email from EKEYUK
Thanks for your purhcase and thanks for taking your precious time to read about this email.
We are a reliable seller and as we are the first officail oline store EKEYUK STORE to sell ZTE AXON 7 -gold color phone on Amazon, we do all care about the Warranty Period as much as you guys do.\(^o^)/
And we have double confirmed with our ZTE supplier for this , and here is what they promised every customer who purchased the ZTE AXON 7 from EKEYKUK STORE ,
---Please be noted -----
ZTE provides VIP service for Axon7 customers in UK/Germany/Spain/France/Italy/Russia. you can benefit from the Axon VIP service as follow:
1.ZTE provide an additional one-year warranty for your product after the expiration of the standard warranty； Europe countries increased from 2 years to 3 years, Russia from 1 year to two years.
2.ZTE provide one free screen replacement for the accidental screen damage within 6 months from the date of the first purchase；
3.ZTE provide one free liquid damage repair within the manufacturer warranty period；
If necessary,please send mail to: [e-mail address removed] to know the details.
4. Web services and after-sales
The country official website hotline
Spain http://zte.es/
Germany www.ztemobile.de 03722/69665491
France www.ztefrance.com
United Kingdom www.zteuk.co.uk +44 2034508722
Russia www.zte.ru
The hotline service time: local time From Monday to Friday 9 AM to 5:00 PM
The ZTE local website has support module, customers can be found in the above the corresponding service support, including local after-sales maintenance station, if you have any questions, you can directly send an email to [e-mail address removed].
And we also updated the Warranty period message on our product page, as you could glacen through : https://www.amazon.co.uk/dp/B01HGBVGPS
Product Description
As ZTE's latest flagship model-AXON 7, it feels good in the hand thanks to a slightly curved back. For 359GBP you get a premium metal design, a top-of-the-line processor, a Quad HD display. There is no other phone on the market that brings together this array of features at this price.
Cutomers who bought Axon 7 from our store also enjoy following VIP treatments:
1. Local after-sales service
2. Additional one year warranty, the smartphone get 3 years warranty
3. A free repair service for screen within 6 month for one time
4. A free repair service for problem which caused by water for one time
Click to expand...
Click to collapse
Don't expect anything at the moment from ZTE in Europe.
Don't get me wrong, i like the device (preordered, will see how it goes) and i'm happy to see ZTE working with the customers in North America (to a certain extent) but ZTE just isn't implemented in Europe. They sell a dozen of differents devices and that's it.
To change things, i would say contact ZTE via official forms but they aren't responding...
djona12 said:
Don't expect anything at the moment from ZTE in Europe.
Don't get me wrong, i like the device (preordered, will see how it goes) and i'm happy to see ZTE working with the customers in North America (to a certain extent) but ZTE just isn't implemented in Europe. They sell a dozen of differents devices and that's it.
To change things, i would say contact ZTE via official forms but they aren't responding...
Click to expand...
Click to collapse
Dont get me wrong either, i love the device but the support is just terrible.
The bootloader unlock isnt a big deal to me now, im sure someone later on will release an easy way to unlock and install custom roms.
The main issue is that ZTE are giving USA users such a premium service and a better OS which is way less buggy.
They promise Nougat when it comes out but will us in EU ever see that, we havent even got one OS update yet.
Don't buy it - this is the only way to say "change something".
I really like the Axon 7, it's almost perfect, just few more mAh but I will not pay more than the US (450€ = +500$ / OnePlus is 399€ and US 399$) and get less (no case, no screen protector, no updates, no support, no passport...)
Maybe I will order one by Amazon, open it and send it back. Really start hate ZTE.
Klanac89 said:
Don't buy it - this is the only way to say "change something".
I really like the Axon 7, it's almost perfect, just few more mAh but I will not pay more than the US (450€ = +500$ / OnePlus is 399€ and US 399$) and get less (no case, no screen protector, no updates, no support, no passport...)
Maybe I will order one by Amazon, open it and send it back. Really start hate ZTE.
Click to expand...
Click to collapse
To be fair, there is a case, and we are getting passport 2.0 now after the weeks of complaints to ZTE.
Forbid ext4 devices, the ext4 is not recommended by the Grand RedHat Linux.
This is why buggy os on mobiles,
The ext4 is not recommendable in pc, and worst more for sdc emmc disks
Sent from my XT687 using xda premium
I knew we shouldn't have stalled on that reactor deal...
3mel said:
I knew we shouldn't have stalled on that reactor deal...
Click to expand...
Click to collapse
lmao
Klanac89 said:
Don't buy it - this is the only way to say "change something".
I really like the Axon 7, it's almost perfect, just few more mAh but I will not pay more than the US (450€ = +500$ / OnePlus is 399€ and US 399$) and get less (no case, no screen protector, no updates, no support, no passport...)
Maybe I will order one by Amazon, open it and send it back. Really start hate ZTE.
Click to expand...
Click to collapse
To be fair, you don't pay more for the Axon 7 than the US (well, 13$ more but that's negligeable). You have take taxes into account, inluded in Europe, excluded in the US.
Not buying isn't gonna change things since they obviously don't really care for the European market at the moment. But i have to admit it's just too much hastle to go and rant about Europe to ZTE on every communication channel they have...
rikin93 said:
To be fair, there is a case, and we are getting passport 2.0 now after the weeks of complaints to ZTE.
Click to expand...
Click to collapse
Actually i just saw that the give one more year plus, so its 3 years in total.. that makes me feel a bit better because i am also a bit upset for not have the same privileges as the US version
Thats from amazon.co.uk
"Customers who bought Axon 7 from our store also enjoy following VIP treatments:
1. Local after-sales service
2. Additional one year warranty, the smartphone get 3 years warranty
3. A free repair service for screen within 6 month for one time
4. A free repair service for problem which caused by water for one time "
rikin93 said:
To be fair, there is a case, and we are getting passport 2.0 now after the weeks of complaints to ZTE.
Click to expand...
Click to collapse
ZTE Germany (Facebook) sad "no case and no screen protector" they even don't know, what passport means.
djona12 said:
To be fair, you don't pay more for the Axon 7 than the US (well, 13$ more but that's negligeable). You have take taxes into account, inluded in Europe, excluded in the US.
Not buying isn't gonna change things since they obviously don't really care for the European market at the moment. But i have to admit it's just too much hastle to go and rant about Europe to ZTE on every communication channel they have...
Click to expand...
Click to collapse
Not buying is the only way. It's all about the €$¥! Check the last thing with bootloader. Canncel pre-orders and few days later "ok, bootloader unlock next week". Samsung remove sd card slot and after so much hate it's back. They only care about money, like any other company.
U pay 399$, what is about 350€. Look how simple this is: 3,5€ are 1%, 10% are 35€, 20% are 70€... so you need to pay about 30% taxes to get the EU price. We even don't got a forum. The ZTE Axon 7 is not on the homepage of ZTE
http://www.ztemobile.de/
Klanac89 said:
ZTE Germany (Facebook) sad "no case and no screen protector" they even don't know, what passport means.
Not buying is the only way. It's all about the €$¥! Check the last thing with bootloader. Canncel pre-orders and few days later "ok, bootloader unlock next week". Samsung remove sd card slot and after so much hate it's back. They only care about money, like any other company.
U pay 399$, what is about 350€. Look how simple this is: 3,5€ are 1%, 10% are 35€, 20% are 70€... so you need to pay about 30% taxes to get the EU price. We even don't got a forum. The ZTE Axon 7 is not on the homepage of ZTE
http://www.ztemobile.de/
Click to expand...
Click to collapse
ZTE Europe reps are just idiots... Just look at the release date announced at ZTE UK twitter (announced end 2016 while it was 27 july). I wouldn't take their word for it.
I agree, it sure is all about the money. But since they didn't invest any king of "big" money for the european market, they won't ccare about relatively bad sales, that's the irony of it...
On the other end, for the prices, you are not entirely wrong but it's more like 25.7% taxes to get to the same price point. Since average VAT is 21.5%, we aren't too far from those 25.7% (give or take 15€ more for the European price).
I really don't care about the price, when the service is good but this is just unfair. They pi** on EU and take more for less service. This is what makes pain to order Axon 7.
After flop release maybe no updates and with looked bootloader you just get f...d by ZTE. The last flagship they sell for 211€ after few months.
klanac8901 said:
I really don't care about the price, when the service is good but this is just unfair. They pi** on EU and take more for less service. This is what makes pain to order Axon 7.
After flop release maybe no updates and with looked bootloader you just get f...d by ZTE. The last flagship they sell for 211€ after few months.
Click to expand...
Click to collapse
Everything you say is true. How can they release the phone for US and UK markets at the same time, yet give US users a more premium quality operating system than EU!!! like wtf haha Shouldnt it be the same rolled out for all and wouldnt it make it easier for them too
Does the US version not work in the UK ?
US users get shafted plenty. Most of our devices are riddled with carrier bloat that cripples resources. We also almost never get headphones that are included in other models.
Often we have to resort to International models which don't always have all the required bands.
Using the Axon 7 reminds me of a Samsung phone from three or four years ago. I don't mean the UI—MiFavor 4.0 doesn't look bad. It's just overloaded with buggy features that probably don't need to exist. It feels cluttered. At the same time, features that I do want like lock screen notifications and Do Not Disturb mode are made less accessible.
http://www.androidpolice.com/2016/08/10/zte-axon-7-review/
So, this is the reason why we need open bootloader. The Axon 7 is a beast but no updates, bugs and bloatware.
rikin93 said:
This Bootloader Unlock announcement just for USA users has annoyed me to the maximum now.
Why are the USA users getting a premium service compared to EU/UK users when we are paying £360/€450 for the phone?
All problems:
> No Stock ROM/Theme
> USA have up to date ROM
> Buggy OS on EU version
> Passport 2.0 for US (Rumours this is available for EU now)
> Screen Protector for US
> Regular Software Updates for US
> Great support forums for USA
> BOOTLOADER UNLOCK only for USA
There are a few more to add to the list im sure, but i cannot remember them at time of posting.
Anyone have suggestions to what us EU/UK users can do to get the same level of service/support as the USA
I am hearing minimal from ZTE about anything and have to result to the USA forums but they are not much help there.
Post suggestions below
Click to expand...
Click to collapse
Try sucking eggs, none of these phones, ZTE, Asus, oneplus even get released in Aussie, I have to buy U.S. version through post forwarding service an God knows what will happen if I need warranty claim. Call them global devices but it's a limited world view blinkered by market size, share and $ values... Ahh but I'm still smiling
Sent from my A0001 using Tapatalk
Klanac89 said:
The ZTE Axon 7 is not on the homepage of ZTE
http://www.ztemobile.de/
Click to expand...
Click to collapse
Actually it is on their homepage: www.ztemobile.de/product/axon-7 , but yeah, cripppled features, no forums, no responses and delayed release.. it is a desaster
I've just received an official public email from EKEYUK stating that axon 7 users in Europe will receive 3year warranty this includes UK.
Sent from my ONE A2003 using XDA-Developers mobile app