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I live in Taiwan, and despite HTC making the Leo here, it still seems impossible to buy one in English without going to either Hong Kong or Singapore, or having one shipped in (which carries a reasonably hefty import tax).
This is the most stupid situation i have ever come across!! Especially as there are HTC shops all over the place. Even they can't get me one in English! Nevertheless, that is what we have to deal with.
This has never been a problem in the past with my X1 for example, because i have always purchased a chinese model and re-flashed. As there is no hardSPl available yet for the leo, is it possible to re-flash or convert to English any other way? I am happy to have a retail ROM, but i don't want to shell out for a Chinese model, to find there is no way to convert it to English until hardSPL comes out.
If you can get your hands on a demo in the shops, perhaps you can work out if you can change the language en WWE?
Else, wait until the HardSPL gets released and buy one cheaper then.
English HTC HD2 in Taiwan
Last week HTC and Taiwan Mobile announced that Taiwan Mobile would be selling the HD2 in Taiwan. In the past I have gone into Taiwan Mobile's Myfone shops and asked if they could procure an English version of several of HTC's PDA phones. They assured me it was possible. If you are a Taiwan Mobile subscriber you might check this out as you could get the HD2 at a subsidized price. Also I read once on the Forumosa website that one fellow called HTC's headquarters in Taoyuan and through persistence talked them into selling him an English version of the phone he wanted, and had it delivered to him by the next day! Hope this helps.
rlydiard said:
Last week HTC and Taiwan Mobile announced that Taiwan Mobile would be selling the HD2 in Taiwan. In the past I have gone into Taiwan Mobile's Myfone shops and asked if they could procure an English version of several of HTC's PDA phones. They assured me it was possible. If you are a Taiwan Mobile subscriber you might check this out as you could get the HD2 at a subsidized price. Also I read once on the Forumosa website that one fellow called HTC's headquarters in Taoyuan and through persistence talked them into selling him an English version of the phone he wanted, and had it delivered to him by the next day! Hope this helps.
Click to expand...
Click to collapse
I checked a MyFone shop yesterday, and they didnt even realise it was out!! Though I may try calling HTC in Taoyuan and see what they can do! Hopefully HardSPL will be out soon, and i can just buy a chinese one and reflash.
ddevey said:
I checked a MyFone shop yesterday, and they didnt even realise it was out!! Though I may try calling HTC in Taoyuan and see what they can do! Hopefully HardSPL will be out soon, and i can just buy a chinese one and reflash.
Click to expand...
Click to collapse
Good luck with the headquarters in Taoyuan. Let us know how it goes. Also, next time you go to a Myfone shop, just print out the HTC Chinese press release (http://www.htc.com/tw/press.aspx?id=115674&lang=1028) and show it to them. Launch date with Taiwan Mobile is set for mid November, so that is still a few days to go.
No joy with HTC in Taoyuan. Spent a while on the phone and talked to a couple of people who both said (from what i understand - my chinese sucks!!) that microsoft only licences windows in chinese for taiwan, and therefore i would have to purchase one from a different country!!!
Sounds really stupid to me, but i guess i am left with either trying to import one (expensive) or i'll have to wait for HardSPL. Lets hope its not too long! I'm almost tempted to buy one in chinese and manage with it till HSPL is available. But if i do that i run the risk of it not coming out for months and months. Decisions decisions.......
ddevey said:
No joy with HTC in Taoyuan. Spent a while on the phone and talked to a couple of people who both said (from what i understand - my chinese sucks!!) that microsoft only licences windows in chinese for taiwan, and therefore i would have to purchase one from a different country!!!
Sounds really stupid to me, but i guess i am left with either trying to import one (expensive) or i'll have to wait for HardSPL. Lets hope its not too long! I'm almost tempted to buy one in chinese and manage with it till HSPL is available. But if i do that i run the risk of it not coming out for months and months. Decisions decisions.......
Click to expand...
Click to collapse
Ya, it sounds really stupid. As far as I know the license fee for Windows Mobile is a charge per phone to use the OS on that phone. I wonder why several Myfone shops before told me they could get an HTC PDA phone in English. I have a feeling that the reason it is hard to get an English phone here is not really licensing, but the after service for an English phone! Years ago I inquired about importing an HTC phone, when it was still called Dopod, and the disadvantage to that is that it would have to be sent back to the country of purchase for servicing.
Well, now you have my interest piqued on this. I work part time with a PR company that handles Microsoft accounts, including Windows Mobile. On Monday I will make inquiries about the actual licensing situation. Nothing like going straight to the horse's mouth for an answer.
Last night I got an advertising email from HTC, and it very clearly showed the HTC HD2 as being carried by Taiwan Mobile. If you have any interest in that, I could arrange to forward that email to you. I think you could manage quite well using a Chinese phone until the XDA guys come up with the tools needed to flash into English. The disadvantage in that is of course you would have to flash back to Chinese if you had a need to use your warranty.
I am in a similar situation, as I am a (more or less) English speaking person living and working in Japan.
In the past, I ordered my HTC devices from UK or NL and brought them over to Japan on business trips.
But then, if a hardware problem occurs (which seems to get standard for HTC launches, as I experienced on my TP, and now read in other threads about the LEO), I have to send it back for warranty to the place I bought it from, or pay HTC global repair in Taiwan an unbelieveable hight amount to repair it.
Not only does HTC global repair ask 30USD just for handling charge of pverseas purchased phones, but also du they make you to pay both way shipping, which is my case was 12USD from Japan to Taiwan by Japanese post, and then (you better sit down now) 109USD for Taiwan to Japan by DHL (which HTC chose, and I had no influnce on). This 109USD is only shipping, not import tax or such sort of things. The bill for that came two weeks later, which I of course refused to pay, as I already own the device, so it has no commercial value anymore.
Well, I am still undecided when and where to get my HD2.
I was thinking to order it from UK or NL again to coworkers in Germany, and then bring it over to Japan in December, but I am scared of getting the volume up button hardware problem and having to send it back to UK or NL for replacement, for which I have to wait until my next business trip to pick it up.
Why is HTC always making it so difficult for us. I mean we just want to spend our money on their products, should they make this easy for us!?
aro said:
But then, if a hardware problem occurs (which seems to get standard for HTC launches, as I experienced on my TP, and now read in other threads about the LEO), I have to send it back for warranty to the place I bought it from, or pay HTC global repair in Taiwan an unbelieveable hight amount to repair it.
Not only does HTC global repair ask 30USD just for handling charge of pverseas purchased phones, but also du they make you to pay both way shipping, which is my case was 12USD from Japan to Taiwan by Japanese post, and then (you better sit down now) 109USD for Taiwan to Japan by DHL (which HTC chose, and I had no influnce on). This 109USD is only shipping, not import tax or such sort of things. The bill for that came two weeks later, which I of course refused to pay, as I already own the device, so it has no commercial value anymore.
Click to expand...
Click to collapse
I had the same problem with my old HTC C500 when i first got here. I had a blad flash and bricked it, and when i went into the HTC shop here, they told me i had to send it back to HTC Europe, or Orange UK to get the thing fixed! Stupid Stupid policy!!!
On the flip side, i went into a shop on Bade Lu last week to ask about an english Leo, and they told me if i waited till wednesday next week they would be able to change it to english for me. Dont know if that means they know something about HardSPL coming out that people here dont, or whether they are talking rubbish but then i'm not hopefull. Like the MyFone shops also saying they can get them in english - that turned out to be complete bull when i was trying to get an X1.
Though on a side note, not ever having purchased a HTC phone as early as this, it is starting to worry me hearing some of the faults that seem to be developing and hearing that the first batches of HTC devices seem to be problematic in various ways. Should i wait for the later batches?
ddevey said:
I had the same problem with my old HTC C500 when i first got here. I had a blad flash and bricked it, and when i went into the HTC shop here, they told me i had to send it back to HTC Europe, or Orange UK to get the thing fixed! Stupid Stupid policy!!!
On the flip side, i went into a shop on Bade Lu last week to ask about an english Leo, and they told me if i waited till wednesday next week they would be able to change it to english for me. Dont know if that means they know something about HardSPL coming out that people here dont, or whether they are talking rubbish but then i'm not hopefull. Like the MyFone shops also saying they can get them in english - that turned out to be complete bull when i was trying to get an X1.
Though on a side note, not ever having purchased a HTC phone as early as this, it is starting to worry me hearing some of the faults that seem to be developing and hearing that the first batches of HTC devices seem to be problematic in various ways. Should i wait for the later batches?
Click to expand...
Click to collapse
Probably the Bade Road people were telling you the truth, but I do not think they have any esoteric knowledge of HardSPL. I was given an old O2 branded Himalaya with the Chinese version of Windows Mobile 20003 on it. The original owner had it on contract with CHT. It was originally sold CID unlocked so I was able to flash it into Windows Mobile 6.1, then 6.5. I also know a fellow here who has a CHT HTC Touch that came with Windows Mobile 6.1. Neither CHT nor HTC issued an official update, but he was able to flash it to 6.5, and as far as I know, he did not use HardSPL. It is my understanding that many of the phones sold here come CID unlocked, and that is more than likely what you would get from the Bade Road people, especially if you are not buying it on contract with any of the cell phone carriers here.
Waiting for a later batch certainly would not hurt. Did you ask about the exchange policy of the store on Bade Road in the event that you got a defective model?
So basically you are saying that if it is CID unlocked you can flash with custom roms without hardSPL or more likely, i can flash with official HTC english rom without hardSPL or it saying "this phones IMEI is not registered for this upgrade....bla bla"
I'm probably gonna head down to the shop on wednesday after work when they said they could sell me an english one and see if i can actually get one first!! They said 1 hour to change, so if they can indeed do that, that that would be great. I didnt ask about returns, as i would like to be sure they can get me one in english first. If they said i had to return it to HTC instead of them, then i think that would probably be a deal breaker given previous experience.......
ddevey said:
So basically you are saying that if it is CID unlocked you can flash with custom roms without hardSPL or more likely, i can flash with official HTC english rom without hardSPL or it saying "this phones IMEI is not registered for this upgrade....bla bla"
I'm probably gonna head down to the shop on wednesday after work when they said they could sell me an english one and see if i can actually get one first!! They said 1 hour to change, so if they can indeed do that, that that would be great. I didnt ask about returns, as i would like to be sure they can get me one in english first. If they said i had to return it to HTC instead of them, then i think that would probably be a deal breaker given previous experience.......
Click to expand...
Click to collapse
As far as my experience goes, with a CID unlocked phone, you should encounter no problems such as IMEI, etc., unless some new protection scheme has been inaugurated in the HD2. (If I am wrong here, I hope someone will correct me.) For returns, or repairs, of course the phone would have to be flashed back first to the original Chinese ROM, but that sure is better than sending it overseas to be repaired or replaced! HTC's local service is not really that bad.
Keep us updated on what you find. Since I am a Taiwan Mobile subscriber I am thinking of getting the phone through them. The cost going through TWN is 新台幣25,900元.
WWE Rom
You would be after something like this?
RUU_Leo_HTC_WWE_1.43.405.1_Radio_Signed_15.26.50.07U_2.04.50_22_2_Ship.exe
ddevey said:
I live in Taiwan, and despite HTC making the Leo here, it still seems impossible to buy one in English without going to either Hong Kong or Singapore, or having one shipped in (which carries a reasonably hefty import tax).
This is the most stupid situation i have ever come across!! Especially as there are HTC shops all over the place. Even they can't get me one in English! Nevertheless, that is what we have to deal with.
This has never been a problem in the past with my X1 for example, because i have always purchased a chinese model and re-flashed. As there is no hardSPl available yet for the leo, is it possible to re-flash or convert to English any other way? I am happy to have a retail ROM, but i don't want to shell out for a Chinese model, to find there is no way to convert it to English until hardSPL comes out.
Click to expand...
Click to collapse
Freakin'awsome. If i can do that, i may head down tomorrow and see if i can get one!
I never understand these taiwan service providers charges for phones. 25k is what they cost to buy outright. They were like that with the x1. MyFone were asking more with a 12 month contract, than buying it outright from a store less than 30 feet away round the corner. Where's the insentive?
To save yourself from frustration, make sure that the phone you get is actually a CID unlocked version! I think the only incentives for buying with a carrier here is that the payments are spread over time and it usually comes with an unlimited data plan at minimal monthly costs, but is also requires a two year contract. (No problem for me, I have been with TWN since the late 1990's.)
I look forward to hearing if you do decide to buy, and how the flashing goes. Good luck!
HD2 in TW
Good luck.
Let me know if you have trouble locating the rom and I'll upload it somewhere.
I believe HTC are a bit annoyed about it being posted.
ddevey said:
Freakin'awsome. If i can do that, i may head down tomorrow and see if i can get one!
I never understand these taiwan service providers charges for phones. 25k is what they cost to buy outright. They were like that with the x1. MyFone were asking more with a 12 month contract, than buying it outright from a store less than 30 feet away round the corner. Where's the insentive?
Click to expand...
Click to collapse
No dice.....cant even buy a chinese one yet! 1 guy says next week, another says next month. Bummer. How can europe get these things first, and taiwan: the place that designs and manufactures them doesnt get them till after. Go figure!
ddevey said:
No dice.....cant even buy a chinese one yet! 1 guy says next week, another says next month. Bummer. How can europe get these things first, and taiwan: the place that designs and manufactures them doesnt get them till after. Go figure!
Click to expand...
Click to collapse
Actually there is a reason for that. HTC was at one time strictly an OEM supplier, and their major customers (such as 02) were in Europe. I suspect delivery first to Europe stems from this history. It was not until later they started to develop a brand name, and at first that name was Dopod (a name that was ridiculed in some western quarters). HTC later absorbed Dopod (that was not difficult as it was essentially a family affair). For sure you must have been noticing their efforts in the last couple of years to develop brand awareness in the NA market.
Now, what you will find is that in Taiwan marketing it is the designated distributors (in this case, Taiwan Mobile) who will get the first batches of phones on the local market. Time varies from one to two weeks all the way to a month before the shops can get their hands on the new models. Taiwan Mobile now is showing the HTC HD2 on their website.
It is just the way it is that things work in Taiwan. But, at least that time delay increases your chances of getting a phone that comes from a batch that does not have defects that have been surfacing.
Sorry if I bored you with all of the above. I used to work with the Taipei Computer Association and my job was pretty much reporting new Taiwan IT products to the world through a website (connected to Computex Taipei) and an email newsletter, so I carry around in my head a lot of rather trivial information on the history of Taiwan's IT industry.
When you do get the phone, let us know how the flashing goes. As I recall there are two types of flash programs, and one allows you to easily flash a phone to another language, the other results in not being able to flash due to language incompatibilities. If you search the XDA archives I think you can find the information on that if you run into that problem. I am too tired tonight to re-research that for you.
rlydiard said:
But, at least that time delay increases your chances of getting a phone that comes from a batch that does not have defects that have been surfacing.
Click to expand...
Click to collapse
Lets just hope its not like the launch of the Xperia X1 with the cracked cases for week 44 models.
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Taiwan IT
I am sure your knowledge of the history of IT mfg in Taiwan is very interesting. I have a huge admiration for Taiwans It industry.
They have given the world high quality low cost technology that is truly astonishing. I have been building my own pc' for 13 years and thanks to TW IT, I, (we all) get amazing bangs for bucks. I am a huge fan of HTC for this reason.
rlydiard said:
Actually there is a reason for that. HTC was at one time strictly an OEM supplier, and their major customers (such as 02) were in Europe. I suspect delivery first to Europe stems from this history. It was not until later they started to develop a brand name, and at first that name was Dopod (a name that was ridiculed in some western quarters). HTC later absorbed Dopod (that was not difficult as it was essentially a family affair). For sure you must have been noticing their efforts in the last couple of years to develop brand awareness in the NA market.
Now, what you will find is that in Taiwan marketing it is the designated distributors (in this case, Taiwan Mobile) who will get the first batches of phones on the local market. Time varies from one to two weeks all the way to a month before the shops can get their hands on the new models. Taiwan Mobile now is showing the HTC HD2 on their website.
It is just the way it is that things work in Taiwan. But, at least that time delay increases your chances of getting a phone that comes from a batch that does not have defects that have been surfacing.
Sorry if I bored you with all of the above. I used to work with the Taipei Computer Association and my job was pretty much reporting new Taiwan IT products to the world through a website (connected to Computex Taipei) and an email newsletter, so I carry around in my head a lot of rather trivial information on the history of Taiwan's IT industry.
When you do get the phone, let us know how the flashing goes. As I recall there are two types of flash programs, and one allows you to easily flash a phone to another language, the other results in not being able to flash due to language incompatibilities. If you search the XDA archives I think you can find the information on that if you run into that problem. I am too tired tonight to re-research that for you.
Click to expand...
Click to collapse
-closed-
*couldn't find the phone, its out of stock..
ouval10 said:
hi all,
i'm sorry for disturbing you all..
i live outside USA, and i want to buy a Tmobile HD 2 in USA.
is there anybody knows how can i buy the Tmobile HD 2 without plans? how much is it without plan? because i have a cousin that can ship the phone in a few days, so i will need the info about the price..
(please don't give me a price on ebay, because i need to buy the phone at the Tmobile store)
Thanks in advance..
Click to expand...
Click to collapse
The price is $449 plus tax through tmobile.
addicus said:
The price is $449 plus tax through tmobile.
Click to expand...
Click to collapse
is it still available now? i heard that they're all out of stock..
I'm unsure. You have to order online or call.
out of stock online and stores. hv to wait for one week.
OMG then its finished for me..
my last chance is monday..
cause my cousin will be leaving at tuesday..
do tou guys think it is still possible?
my cousin is in seattle, and i havent heard from him since yesterday..
gosh i am so curious
I've been dying to get it, but it is out of stock..
I went today to T-mobile store in Pleat Hill (SF Bay Area), and it's still out of stock.
the rep said maybe by Monday, but he's not sure
thanks for the info duke911
my cousin is in seattle right now, but tomorrow he will leave and go to portland, and going back to seattle at monday.. maybe i'll try to contact him later, just hope that there will be new stock in monday..
also, i have a simple question.. i have to unlock the phone cause i will use it in asia, and i am wondering how is the unlock process? is it gonna tke a longtime? can i ask the retail store to unlock it for me without have to call and send a fax?
It sounds like u need the European/Asian version. It is much easier to get on Ebay and such.
yeah i think so, but my cousin just moved to USA, and he never had any experiences with ebay or anything like that.
so as far as i know, the only way is to ask him to go to the retail store and try to find one (or is there any other store that sell the phone without contract at the same price?)
i tried to ask, and finally had come to a conclusion that they will restock on monday, so i hope that i can still make it, cause that is my last hope..
thanks in advance
Some Radio Shacks carry them and still have a few in stock, so tell him to call around.
hi amb9800
thanks a lot for the info, it is very useful
the problem is i dont know if the radio shacks sells them without contract or not, cause i want to buy the non contract one, and ask them to unlock it
thx for the info anyway..
ouval10 said:
yeah i think so, but my cousin just moved to USA, and he never had any experiences with ebay or anything like that.
so as far as i know, the only way is to ask him to go to the retail store and try to find one (or is there any other store that sell the phone without contract at the same price?)
i tried to ask, and finally had come to a conclusion that they will restock on monday, so i hope that i can still make it, cause that is my last hope..
thanks in advance
Click to expand...
Click to collapse
The reason why is the TMo US version will not give you 3G network in Asia or Europe. They make a version that does and it is highly available in Europe and Asia. The great thing is it works in both places so you should be covered. Truth is it would be a better phone for you from the information you've given us.
yeah i know that..
but anyway, i still prefer the Tmo US version, it comes with a bigger ROM size than the asian & european version, and it also comes with 16GB micro sd.. the Asian only comes with 8GB micro sd..
well, just called my cousin and turn out that he lives in Lynnwood seattle, and the nearest mall is alderwood mall, that has Tmobile retail shop there.. hope they have a new stock in monday..
Ebay?
Why don't you try ebay? You'll pay a little more of course, but at least HD2s are available for purchase.
as i already mentioned above, my cousin is just moved to US for 3 weeks, he doesn't know how to purchase something online (yet). so the only clue that i can give to him is to visit Tmo retail store. is there any news regarding the new stock?
Walmart
All Walmart stores sell the phone without contract for 500.00 outright plus sales tax if applicable.
thx polera257 for the info, but unfortunately my cousin is completely blind about the road maps and the only place that he can go to is the alderwood mall, lynnwood..
he is on his way to the mall to see if there's any HD2 spotted yet..
wish me luck guys.. i am so dying to have it..
I called T-mobile store today, and they said they did not receive any HD2s today
the lady said they received a bunch of different phones, but no HD2
she said that I should be notified when the device arrives since I'm on the waiting list
Man! I kinda feel like someone waiting for a heart transplant , this really sucks!
@ duke911
wow it really hurt me
until now, i cannot contact my cousin, we wouldn't reply my bbms.. so i don't know whether he got the phone (hopefully) or not..
hey, i don't want to wait for the release in europe so i wanna buy one on ebay.com. I found pretty much of the devices on ebay.com. there is often said that the devices has bad esn's and can't not be activated in the verizon network. what is this about?
they say the phone is unlocked but only outside the us. can i buy such a phone or not?
I purchased a Droid Pro two weeks ago on Ebay which just arrived last Friday and I am already very much in love with this phone.
I guess the best option is to get in touch with the seller directly. The best case scenario you can go for is to buy it from a private seller who has a good standing with Verizon. My seller helped out a lot to activate the device, and then call up Verizon to get an official unlock code for me that I just had to enter after popping in my sim card and which worked perfectly! Bad ESN means that it can not be activated on the Verizon network. However, in order to do the unlock the usual way, the device needs to be activated once and that MUST be on the Verizon US network, it is not possible anywhere else. If you do a google search you will find a way to get around the activation by a simple "touch all the corners of the screen trick".. but I am not sure how reliable that is and what happens after you do an update. In case you can not get an official Verizon unlock code, they are available on the internet. However, if you check the other forums, increasingly more online unlock codes have no effect as Verizon is starting to change the databases OTA (over-the-air) on the devices.. and I am not sure whether the developers have caught up with it yet.
Also something you want to be careful about, try to find out how the device performs on your network. Because there are also reports that some users are not able to use their phones with their home 3G networks, even after manually putting in the APN infos. I am sure that will sort itself out as soon as the Motorola Pro officially hits Europe...
Also just to give you a figure of what price you can expect.. I paid $300 for mine activated and supplied with an official Verizon unlock code, oh the seller was so kind to include a 16GB microSD card... I have the feeling this device is getting more and more popular in Europe which might have an impact on the prices on Ebay..
If theres anything else I can help you with, please feel free. I know of at least a handful users from Europe and Asia that have imported Droid Pros so the combined knowledge should be sufficient to help you out Where are you based?
thank you for this great reply. ok i tried out to find some private seller on ebay.com. when this doesn't work i think i will buy such a bad esn phone and give it a try. when you have contact to your seller please let me know. then i can contact him if he sell some more of the devices.
best regards from germany
There is an update of unlock code by Verizon over OTA in end of Jan or begin of Feb for sure, and the unlock code has been changed. But it seems new unlock code provider (not from verizon) pop on web site/ebay.
I just bid one bad esn droid pro from ebay and waiting happily
Hi @vivid i sent a PM to you. Please reply.
This Bootloader Unlock announcement just for USA users has annoyed me to the maximum now.
Why are the USA users getting a premium service compared to EU/UK users when we are paying £360/€450 for the phone?
All problems:
> No Stock ROM/Theme
> USA have up to date ROM (B02 Released for Europe)
> Buggy OS on EU version (B02 Released for Europe)
> Passport 2.0 for US (Confirmed 3 year warranty)
> Screen Protector for US
> Regular Software Updates for US (B02 Released for Europe)
> Great support forums for USA
> BOOTLOADER UNLOCK only for USA
There are a few more to add to the list im sure, but i cannot remember them at time of posting.
Anyone have suggestions to what us EU/UK users can do to get the same level of service/support as the USA
I am hearing minimal from ZTE about anything and have to result to the USA forums but they are not much help there.
Post suggestions below
After a lot of effort and messaging to EKEYUK we have had some success!
Update 16/08/16
A2017G B02 Update Released!
http://www.ztedevice.com/support/detail?Id={E68B5101-20E9-4955-A8D6-FFF274776F46}
Discussion topic:
http://forum.xda-developers.com/axon-7/how-to/a2017g-b02-update-released-europe-t3440619
Update 11/08/16 - Warranty email from EKEYUK
Thanks for your purhcase and thanks for taking your precious time to read about this email.
We are a reliable seller and as we are the first officail oline store EKEYUK STORE to sell ZTE AXON 7 -gold color phone on Amazon, we do all care about the Warranty Period as much as you guys do.\(^o^)/
And we have double confirmed with our ZTE supplier for this , and here is what they promised every customer who purchased the ZTE AXON 7 from EKEYKUK STORE ,
---Please be noted -----
ZTE provides VIP service for Axon7 customers in UK/Germany/Spain/France/Italy/Russia. you can benefit from the Axon VIP service as follow:
1.ZTE provide an additional one-year warranty for your product after the expiration of the standard warranty； Europe countries increased from 2 years to 3 years, Russia from 1 year to two years.
2.ZTE provide one free screen replacement for the accidental screen damage within 6 months from the date of the first purchase；
3.ZTE provide one free liquid damage repair within the manufacturer warranty period；
If necessary,please send mail to: [e-mail address removed] to know the details.
4. Web services and after-sales
The country official website hotline
Spain http://zte.es/
Germany www.ztemobile.de 03722/69665491
France www.ztefrance.com
United Kingdom www.zteuk.co.uk +44 2034508722
Russia www.zte.ru
The hotline service time: local time From Monday to Friday 9 AM to 5:00 PM
The ZTE local website has support module, customers can be found in the above the corresponding service support, including local after-sales maintenance station, if you have any questions, you can directly send an email to [e-mail address removed].
And we also updated the Warranty period message on our product page, as you could glacen through : https://www.amazon.co.uk/dp/B01HGBVGPS
Product Description
As ZTE's latest flagship model-AXON 7, it feels good in the hand thanks to a slightly curved back. For 359GBP you get a premium metal design, a top-of-the-line processor, a Quad HD display. There is no other phone on the market that brings together this array of features at this price.
Cutomers who bought Axon 7 from our store also enjoy following VIP treatments:
1. Local after-sales service
2. Additional one year warranty, the smartphone get 3 years warranty
3. A free repair service for screen within 6 month for one time
4. A free repair service for problem which caused by water for one time
Click to expand...
Click to collapse
Don't expect anything at the moment from ZTE in Europe.
Don't get me wrong, i like the device (preordered, will see how it goes) and i'm happy to see ZTE working with the customers in North America (to a certain extent) but ZTE just isn't implemented in Europe. They sell a dozen of differents devices and that's it.
To change things, i would say contact ZTE via official forms but they aren't responding...
djona12 said:
Don't expect anything at the moment from ZTE in Europe.
Don't get me wrong, i like the device (preordered, will see how it goes) and i'm happy to see ZTE working with the customers in North America (to a certain extent) but ZTE just isn't implemented in Europe. They sell a dozen of differents devices and that's it.
To change things, i would say contact ZTE via official forms but they aren't responding...
Click to expand...
Click to collapse
Dont get me wrong either, i love the device but the support is just terrible.
The bootloader unlock isnt a big deal to me now, im sure someone later on will release an easy way to unlock and install custom roms.
The main issue is that ZTE are giving USA users such a premium service and a better OS which is way less buggy.
They promise Nougat when it comes out but will us in EU ever see that, we havent even got one OS update yet.
Don't buy it - this is the only way to say "change something".
I really like the Axon 7, it's almost perfect, just few more mAh but I will not pay more than the US (450€ = +500$ / OnePlus is 399€ and US 399$) and get less (no case, no screen protector, no updates, no support, no passport...)
Maybe I will order one by Amazon, open it and send it back. Really start hate ZTE.
Klanac89 said:
Don't buy it - this is the only way to say "change something".
I really like the Axon 7, it's almost perfect, just few more mAh but I will not pay more than the US (450€ = +500$ / OnePlus is 399€ and US 399$) and get less (no case, no screen protector, no updates, no support, no passport...)
Maybe I will order one by Amazon, open it and send it back. Really start hate ZTE.
Click to expand...
Click to collapse
To be fair, there is a case, and we are getting passport 2.0 now after the weeks of complaints to ZTE.
Forbid ext4 devices, the ext4 is not recommended by the Grand RedHat Linux.
This is why buggy os on mobiles,
The ext4 is not recommendable in pc, and worst more for sdc emmc disks
Sent from my XT687 using xda premium
I knew we shouldn't have stalled on that reactor deal...
3mel said:
I knew we shouldn't have stalled on that reactor deal...
Click to expand...
Click to collapse
lmao
Klanac89 said:
Don't buy it - this is the only way to say "change something".
I really like the Axon 7, it's almost perfect, just few more mAh but I will not pay more than the US (450€ = +500$ / OnePlus is 399€ and US 399$) and get less (no case, no screen protector, no updates, no support, no passport...)
Maybe I will order one by Amazon, open it and send it back. Really start hate ZTE.
Click to expand...
Click to collapse
To be fair, you don't pay more for the Axon 7 than the US (well, 13$ more but that's negligeable). You have take taxes into account, inluded in Europe, excluded in the US.
Not buying isn't gonna change things since they obviously don't really care for the European market at the moment. But i have to admit it's just too much hastle to go and rant about Europe to ZTE on every communication channel they have...
rikin93 said:
To be fair, there is a case, and we are getting passport 2.0 now after the weeks of complaints to ZTE.
Click to expand...
Click to collapse
Actually i just saw that the give one more year plus, so its 3 years in total.. that makes me feel a bit better because i am also a bit upset for not have the same privileges as the US version
Thats from amazon.co.uk
"Customers who bought Axon 7 from our store also enjoy following VIP treatments:
1. Local after-sales service
2. Additional one year warranty, the smartphone get 3 years warranty
3. A free repair service for screen within 6 month for one time
4. A free repair service for problem which caused by water for one time "
rikin93 said:
To be fair, there is a case, and we are getting passport 2.0 now after the weeks of complaints to ZTE.
Click to expand...
Click to collapse
ZTE Germany (Facebook) sad "no case and no screen protector" they even don't know, what passport means.
djona12 said:
To be fair, you don't pay more for the Axon 7 than the US (well, 13$ more but that's negligeable). You have take taxes into account, inluded in Europe, excluded in the US.
Not buying isn't gonna change things since they obviously don't really care for the European market at the moment. But i have to admit it's just too much hastle to go and rant about Europe to ZTE on every communication channel they have...
Click to expand...
Click to collapse
Not buying is the only way. It's all about the €$¥! Check the last thing with bootloader. Canncel pre-orders and few days later "ok, bootloader unlock next week". Samsung remove sd card slot and after so much hate it's back. They only care about money, like any other company.
U pay 399$, what is about 350€. Look how simple this is: 3,5€ are 1%, 10% are 35€, 20% are 70€... so you need to pay about 30% taxes to get the EU price. We even don't got a forum. The ZTE Axon 7 is not on the homepage of ZTE
http://www.ztemobile.de/
Klanac89 said:
ZTE Germany (Facebook) sad "no case and no screen protector" they even don't know, what passport means.
Not buying is the only way. It's all about the €$¥! Check the last thing with bootloader. Canncel pre-orders and few days later "ok, bootloader unlock next week". Samsung remove sd card slot and after so much hate it's back. They only care about money, like any other company.
U pay 399$, what is about 350€. Look how simple this is: 3,5€ are 1%, 10% are 35€, 20% are 70€... so you need to pay about 30% taxes to get the EU price. We even don't got a forum. The ZTE Axon 7 is not on the homepage of ZTE
http://www.ztemobile.de/
Click to expand...
Click to collapse
ZTE Europe reps are just idiots... Just look at the release date announced at ZTE UK twitter (announced end 2016 while it was 27 july). I wouldn't take their word for it.
I agree, it sure is all about the money. But since they didn't invest any king of "big" money for the european market, they won't ccare about relatively bad sales, that's the irony of it...
On the other end, for the prices, you are not entirely wrong but it's more like 25.7% taxes to get to the same price point. Since average VAT is 21.5%, we aren't too far from those 25.7% (give or take 15€ more for the European price).
I really don't care about the price, when the service is good but this is just unfair. They pi** on EU and take more for less service. This is what makes pain to order Axon 7.
After flop release maybe no updates and with looked bootloader you just get f...d by ZTE. The last flagship they sell for 211€ after few months.
klanac8901 said:
I really don't care about the price, when the service is good but this is just unfair. They pi** on EU and take more for less service. This is what makes pain to order Axon 7.
After flop release maybe no updates and with looked bootloader you just get f...d by ZTE. The last flagship they sell for 211€ after few months.
Click to expand...
Click to collapse
Everything you say is true. How can they release the phone for US and UK markets at the same time, yet give US users a more premium quality operating system than EU!!! like wtf haha Shouldnt it be the same rolled out for all and wouldnt it make it easier for them too
Does the US version not work in the UK ?
US users get shafted plenty. Most of our devices are riddled with carrier bloat that cripples resources. We also almost never get headphones that are included in other models.
Often we have to resort to International models which don't always have all the required bands.
Using the Axon 7 reminds me of a Samsung phone from three or four years ago. I don't mean the UI—MiFavor 4.0 doesn't look bad. It's just overloaded with buggy features that probably don't need to exist. It feels cluttered. At the same time, features that I do want like lock screen notifications and Do Not Disturb mode are made less accessible.
http://www.androidpolice.com/2016/08/10/zte-axon-7-review/
So, this is the reason why we need open bootloader. The Axon 7 is a beast but no updates, bugs and bloatware.
rikin93 said:
This Bootloader Unlock announcement just for USA users has annoyed me to the maximum now.
Why are the USA users getting a premium service compared to EU/UK users when we are paying £360/€450 for the phone?
All problems:
> No Stock ROM/Theme
> USA have up to date ROM
> Buggy OS on EU version
> Passport 2.0 for US (Rumours this is available for EU now)
> Screen Protector for US
> Regular Software Updates for US
> Great support forums for USA
> BOOTLOADER UNLOCK only for USA
There are a few more to add to the list im sure, but i cannot remember them at time of posting.
Anyone have suggestions to what us EU/UK users can do to get the same level of service/support as the USA
I am hearing minimal from ZTE about anything and have to result to the USA forums but they are not much help there.
Post suggestions below
Click to expand...
Click to collapse
Try sucking eggs, none of these phones, ZTE, Asus, oneplus even get released in Aussie, I have to buy U.S. version through post forwarding service an God knows what will happen if I need warranty claim. Call them global devices but it's a limited world view blinkered by market size, share and $ values... Ahh but I'm still smiling
Sent from my A0001 using Tapatalk
Klanac89 said:
The ZTE Axon 7 is not on the homepage of ZTE
http://www.ztemobile.de/
Click to expand...
Click to collapse
Actually it is on their homepage: www.ztemobile.de/product/axon-7 , but yeah, cripppled features, no forums, no responses and delayed release.. it is a desaster
I've just received an official public email from EKEYUK stating that axon 7 users in Europe will receive 3year warranty this includes UK.
Sent from my ONE A2003 using XDA-Developers mobile app
As many of you, I jumped on the Newegg.ca Pre-order which gave me the Axon 7, 64GB Quartz Gray with "North American Warranty" as well as the famous "Passport 2.0"
Here's the deal...
They don't ship to Canada. Basically making that process worthless. I got a dead pixel after a month and a half. Discoloured on the right side of the screen. So Naturally I thought, no problem, let's get an RMA. This is what happened:
Started a Chat with ZTE USA > Not a problem he says. Does some troubleshooting. Says to call a number to get the RMA completed.
I call the number, ZTE USA > Not a problem he says. Processes everything. Asks for my address; "Oh sorry, we don't ship to Canada. Please contact the Canadian ZTE."
I call the Canadian Number and redirects me to ZTE USA again > I explain my situation, he understands. Tells me he still can't ship it to a Canadian Address. I escalate to a Manager.
Manager speaks for 2 minutes then disconnects the call.
Call once more. Average hold time is about 10 to 15 minutes btw. Get transferred back to the Manager.
Says he doesn't know why it says "North American Warranty" as it's only for the US. BUT THE ****ING CANADIAN WEBSITE SAYS PASSPORT SUPPORT TOO!!!
He gives me a link to some ZTE Authorized Center for Canada. They charge me $650 CAD and are shipping out a replacement. I'll get it soon. Then once I return my device, I'll be refunded the $650.
This is by far the ****tiest support I've gotten on a device that boasts having an amazing warranty. I might sell it once I have the replacement. **** this noise, I've never had an issue with OnePlus. Should've stuck with them. OPO was excellent. The OnePlus Two was good and the Three would be too.
****.
???????
Sent from my ZTE A2017U using XDA-Developers mobile app
Ok bye,
There are way to many whiners on the A7 board, everything from phone sucks because.... to I want CM now but don't want to contribute to its development. There was not nearly this level of whiners and reactionaries over on the GS3 board.... Ok done venting....
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
AllAboutAndroids said:
This is by far the ****tiest support I've gotten on a device that boasts having an amazing warranty. I might sell it once I have the replacement. **** this noise, I've never had an issue with OnePlus. Should've stuck with them. OPO was excellent. The OnePlus Two was good and the Three would be too.
****.
Click to expand...
Click to collapse
Can you please share your experience with other manufactures? How did OnePlus take care of your issue? Seems to me you got what you wanted from ZTE, you're getting your phone replace. What's the problem?
Looks like they went out of their way to honor a Canadian warranty when the phone was purchased at a US retailer.
Sent from my iPhone using Tapatalk
choadtron11 said:
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
Click to expand...
Click to collapse
B.S. newegg.ca is a Canadian distributor, charging local currency and tax and even have a local warehouse. It's not B&H or Jet.com.
choadtron11 said:
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
Click to expand...
Click to collapse
Yea, that's BS. Newegg.ca is a Canadian distributor. Lets use a little brain power before replying to posts.
shook187 said:
Looks like they went out of their way to honor a Canadian warranty when the phone was purchased at a US retailer.
Click to expand...
Click to collapse
Newegg.ca is not a US retailer...
Bye, we don't care. At this price point deal with the service or go buy a Pixel or Iphone. They have problems too but you may get them resolved sooner.
I live in Oz (Australia), this phone isn't even available here... Had to get it from o'seas.
Will be interesting if I ever have a problem, which thankfully I haven't...
Comments are unfairly passing blame on the OP. Let's put ourselves in his shoes: if your Axon had a warranty issue and the support number doesn't help you until you're escalated/transferred three times, with agents contradicting advertised warranty guarantees, you'd be upset.
Newegg.ca charges in Canadian dollars, charges Canadian tax, and advertised the Passport 2.0 program on the product page with all the details. There's absolutely no reason why we shouldn't get the same warranty service when the same Passport 2.0 program is advertised on the Canadian retailer.
To those saying "we don't care", we don't care that you don't care. It's important for Canadians to know this is what they'll be facing if they try to use ZTE's warranty, it was very useful that the OP posted this.
Even though it's terrible to charge as insurance for the advanced replacment, and it's deplorably poor service compared to what they're advertising, at least it's some warranty. That's more than Samsung Canada can say. My brand new Galaxy Nexus barely used for a few days got dead/stuck pixels and after 3 months of back and forth with Samsung Canada their "managers" told me that essentially they have no policy on dead pixels for phone screens, only TVs, so I can go **** myself they won't exchange it. This is after they had me send in the phone twice, and both times it was returned with the firmware downgraded to the oldest version possible.
choadtron11 said:
Ok bye,
There are way to many whiners on the A7 board, everything from phone sucks because.... to I want CM now but don't want to contribute to its development. There was not nearly this level of whiners and reactionaries over on the GS3 board.... Ok done venting....
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
Click to expand...
Click to collapse
Are you serious right now fam? I have the full right to express my frustration as I purchased this from Newegg.ca (That's the Canadian Website if you can't tell). On the item page it states it's a North American Warranty. It states I have a Passport 2.0 Support. On the Official ZTE Page in Canada, it states I have those support options such as "Advanced RMA" yet they can't ship to Canada? They want me to drive to the border to pick out the replacement? Even though they are confirming in several places that the support is readily available.
Don't be sorry about me living in Canada. Be sorry about ZTE blatantly LYING to us stating they offer something they don't.
Just out of curiosity, what is passport 2.0? Is Newegg selling from US to Canada and that is where the confusion is? Maybe you can just return the phone and move on. If I couldn't get the support promised, I probably would too. It's tough because these midranges now have killer specs but crap customer service.
I just returned the Honor 8 because of loose and card holder. CS kept telling me I needed to hard reset the phone despite having done that and trying different cards. I just couldn't live with 32gb of storage and no SD card. It sucks because I like the size of the Honor 8.
To those speaking ignorantly, please note that Newegg, in Canada, is Axon 7's official retailer, and ZTE says so themselves. OP got all this trouble because of misleading advertising, not by his supposed carelessness.
Bull*** buddy.
ZTE has full passport warranty in Canada. I just got a phone of newegg.ca the bootloader on it went wonky on a OTA update.
I went to ZTE support, opened a chat and 10mis later I had all the info to get a free new phone shipped to me from Canada.
ZTE's warranty is done by dfComputers in toronto and they are quite helpful.
http://zte.dfcomputer.ca/create_service.php?warranty=in
They currently don't have stock of the phones but they will replace a broken phone for free with a new one or you can send your phone it to be repaired instead.
I didn't need to struggle for hours to get the info about the warranty, it was given to me right away.
compare ZTE's support to Oneplus for example and ZTE is 10x better.
I've had pretty good support from ZTE sofar, othe than a stock issue they've been very helpful.
AllAboutAndroids said:
Are you serious right now fam? I have the full right to express my frustration as I purchased this from Newegg.ca (That's the Canadian Website if you can't tell). On the item page it states it's a North American Warranty. It states I have a Passport 2.0 Support. On the Official ZTE Page in Canada, it states I have those support options such as "Advanced RMA" yet they can't ship to Canada? They want me to drive to the border to pick out the replacement? Even though they are confirming in several places that the support is readily available.
Don't be sorry about me living in Canada. Be sorry about ZTE blatantly LYING to us stating they offer something they don't.
Click to expand...
Click to collapse
I would blame newegg.ca before I blamed ZTE