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Ok So I sent my HC H2 off under warranty to HC as I had lots of white marks on the screen display when surfing the net. They didn't repair it and said it would cost £198 to fix even though apart from seeing the spots mainly only a white back ground the phone was actaully in perfect working order and it cost me £20 to get it back. Now the ouchscreen has gone just suddenly and am debating on sending it back again. Now the postive thoughts from me is that if it is under warranty then they surely have to fix me phone for free. But my negative thoughts are they will just try to charge me for the repair or charge me £20 just to get my phone back. What would you do?
I get get the unit to turn on I can take calls using the buttons on the bottom but cannot use the touchscreen so can#t unlock it or do anything else with it. The phone is perfect never been near water and never been dropped.
Did you forget to remove hspl and return it to stock before you sent it to them? That voids warranty and makes the repair chargeable.
Yes sorry forgot to mention that I had indeed removed it and put the stock raido rom and removed HSPL. I assumed that the white marks were deemed as cosmetic but i will never know as I didn't get a report just an email with a link saying pay £198 for a repair or £20 to have it sent back unrepaired. I think if they don't fix it this time under warranty I will take them to the small claims court if needed.
hmm, could be water marks? is the water damage indicator red or white? if its even slightly pink, they wont cover it. Best of luck arguing your case.
water damage indicator red or white? It's never been near water opened the back can see a white circle looking sticker near top left if thats it?
There are 2 water markers i understand, and regardless of how close the phone may have been, it they says its water damage there is no movement from HTC on this
Sadly your best bet would have been to get full details of the issue before it was sent back. I suspect that it wil;l cost you the £200 to get it repaired.
You could replace it yourself for much less - if you have the skills as it not easy to do imho, or try the repair company's that advertise in the Sunday papers.
If it was mine, I'd have paid the first time
If you are good at following instructions, then you could probably replace the touchscreen and get it working. There's several disassembly videos on YouTube. Beware, the HD2 is a beast to take apart. There's several fragile ribbon cables that are extremely easy to tear, and many XDA users have made their phones worst off trying this. I mean, you could almost get a good condition HD2 for the 200 pounds HTC is trying to charge you.
Well it's good news, After 10 days of not hearing anything had a call to sall repair is being done under warranty and as a good will gesture of the delay they are going to email a link for all the accessories available for the phone that they sell and I can have anything up to the value of £50! I am well happy and this has restored my faith in HTC
Thats good news :0
The delays in UK HTC repairs have been up to 6 weeks and have been reported by the bbc
Hey guys,
it seems that every smartphone i own breaks after ~18 months... Now my Z3 is finally gone, i guess.
Problems:
Blurry Pictures, i guess a coating of the lens went off?
One "system UIDs inconsistent" error, since then, whatsapp had "damaged databases" for at least 20 times - factory resettet twice, no difference
REAL bad touchscreen response from time to time. It either doesn't detect inputs at all or thinks you already lifted your finger. Super annoying, especially when typing.
Glas on front AND back is getting loose. The adhesive doesn't hold the phone together anymore
I can shrug off the first two problems (that's something i could have lived with), but not with the bad adhesive tape (??) that doesn't hold the phone together properly. You can look under the screen, it's not that far out (yet!) on the backside of the phone. Has anyone had that problem before? The phone was looked after well, i haven't dropped it, it was ALWAYS in a case. It had a glass screen protector until the touchscreen response got too bad (it didn't get any better after i removed it though).
As for my bad luck, i dropped the phone for the first time ever about an hour ago, since then the power button can't be pushed in properly anymore. The screen survived it miraculously, even though it sticks out quite a bit. I wanted to send it in for repairs next week.
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
I had the same issue with the glass not glued to the chasis anymore. It wasn't sticking out so badly as urs but I took it to repair centre and they repaired it for me. I had also USB charger burn marks on my LCD, so they changed my screen to a new one. I'd recommend you to take it to repair centre. I tried to heat up the adhessive but it didn't work out quite as planed. After the repair it was ok. But then another story happened. WHich isn't connected to this one.
When the glass is lose, you lose the waterproof ability too. The phone can easily take damage from any kind of moisture.
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
CentaXx said:
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
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Yeah, there are quite a lot broken Sony phones, especially in this area(Screen). I completely agree with you about the magnetic charging cable. I had an issue with that also. I've never reached 9hrs of SOT, I've got this phone for like 6 months or so. Never had it more than 6 hours.
About the updates- yeah. As i've heard, it has decreased by every update. The best battery was with KK, but when I bought it, I already had 5.1.1 preinstalled. It is a good phone, serves all my needs for sure. Doesn't lagg and so on. THere are few things I dislike about it, the camera is underperforming for such a lense and specs. But not terribly underperforming. Think my recent phone (LG G3 ) was taking better shots. It eventually breaks. I had my phone taken to warranty repair twice. Once for screen getting lose, and the LCD burn marks. And then I took it to warranty repair because my camera became blurry and the focus didn't work at all. I tought it was just a piece of dirt behind the lens. but as it turned out, they repaired the LCD again, the upper firing speaker, the camera module, the magnetic charging module and so on. I may have got a bad unit, but the problems are surreal. I paid so much for this phone, but I have never had so much problems with any phone than with this one... Quite dissapointing to be honest. And I'm thinking about the same as you are... Switching away from Sony. This experience is quite terrifying... :crying:
oSandmaNo said:
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
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Would you have to pay?
XxCyberHackerxX said:
Would you have to pay?
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I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
Madzix said:
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
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I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
XxCyberHackerxX said:
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
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Yeah, As I've heard, they don't act the same in any place. They mostly are very mean. And don't want to help at all. Either they say that you will have to pay for it or just live with the problem. I guess not everyone has like 200$ for a new LCD swap and so on.
Just to be fair, i'd only want to switch back to my One M7 because i loved that phone so much. Also because it still feels too big. The One M7 was even worse, quality-wise.
The Moto RAZR i i had before the HTC worked for a year, only the AUX port was broken and after sending it in, it was ruined (scratched, logo damaged) and i got my money back. Before the Moto, i had an Desire HD that held together pretty well, until the radio went bad. SIM wasn't recognized very often, battery was absolutely DEAD (jumped from 60% to 0% more than once).
What i think is so sad about it, is that you pay ~500€ for a piece of .... that doesn't even hold together for two years. I knew why i didn't sell the "repaired" One M7, you NEED a backup phone these days. Now it's in use for the second time after the Moto G of my girlfriend broke. Probably if they would spend just a LITTLE more on quality than on new features for the next high-end smartphone that has to be released after 6 months i'd be more exited to get a new phone.
I only bought the Z3 because of the battery life (gone with updates) and because i had several friends with Xperias of which none had a problem.
XxCyberHackerxX said:
Would you have to pay?
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Its out if it's warranty period. So yes they are charging me. But since they need 15 days, I'm not giving it to them
Sent from my D6653 using Tapatalk
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
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I'm in Florida so anytime I have a problem I have to call customer service and they keep saying they don't do out of warranty repairs anymore. I wish I had a repair center nearby
Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
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Damn you are lucky. No repair for me here as garanty period is over, but I have the exact same issues, forward facing glass is getting undone and I have at least 5-6 bright spots on my screen. Really, really annoying when reading. Any idea if I could get it fixed in some no-name shop?
Surprise... After sending in my Z3 on 18.08., i just got it back and i'm in a moral conflict. They sent me a new unit plus new screen protectors. Service-wise, i'm really stunned. It makes me consider buying a Sony again, just for the service... Unfortunately they don't sell a phone i'd want to have right now.
However, my mobile phone contract runs out in 2 months and i got used to my old HTC One m7 again... So i don't know whether i should (and also want to) use the Z3 again for a longer period of time or sell it in it's new condition and get a new phone in 1.5 months. I'd want to have an S7 or Note 7 - especially the S7 would be plain cheap if i'd get it with a contract. If i sold the Z3, the additional costs of getting the S7 would be covered for 18 months of a 24 months contract period. Hypothetical: If I'd use the Z3 for another two years (won't happen) i'd only save 60€ compared to getting an S7...
Well, i guess those are first world problems. Anyway, i'm really stunned by the service - worst experience yet was motorola when i got back a damaged phone, closely followed by HTC, they repaired half of what was broken on the phone...
Sell the Z3, especially if it's brand new, you could get a good price for it. Then invest that money into something new.
I had this problem too, service replaced my phone's screen and metal case for free because this is Sony's fault.
How are any of you guys out of warranty? Mine came with a 2 year warranty in the UK, and it hasn't even been out 2 years yet.
I had to send it to service centre twice. First time digitizer broke, second time replacement screen was peeling away and screen was getting discoloured. Both times also got the magnetic dock port fixed, but I think that was damaged because I was using the wrong insert in the magnetic dock (you need to use the tightest one). I'm a bit disappointed that such an expensive phone breaks this easily, but the service has been excellent.
Who here has sent in their phone to LG or have had to exchange their phone due to build quality issues? I am expecting mine back from LG soon. I had GPS issues, charging port issues, and the paint finish was bubbling along the bottom module.
So, here are a few things I feel are important things to look at when receiving your device. If you have sent in your phone and received it already could you share some info based off these questions?
What differences do you notice build quality wise?
Any HW differences?
How does the phone's battery life differ from before?
Did they repair the specific issue or does the device appear to have been replaced entirely?
Turn around time?
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
Here is what my device looks like after receiving it back from LG. Luckily(unlucky) they didn't actually fix the original issues I had and sent it back. I don't have a picture of the yellowing LCD yet. The reflective finish kind of makes the bubbling hard to see, but in person its pretty noticable.
I just replaced my G5 through AT&T, and it seems to be fine so far. My old G5 had camera issues after the last software update, it also had some screen burn in already. The "new" G5 seems to have similar battery life, and it took the update with no issues. I didn't have build issues with the old G5 and the new one seems even better built. I am.satisfied so far.
I had to send mine off for repair as the OIS was broken.
They decided to replace it as it was going to take longer than 7 days to fix it.. Funny thing is it took them more than 7 days to get a new one to me as they had no stock! I gave it to O2 on Monday 5th September, I just got the replacement this afternoon.
What differences do you notice build quality wise?
Better. The chin fits better on this replacement.
Any HW differences?
Not that I have noticed
How does the phone's battery life differ from before?
Not had it long enough to say
Did they repair the specific issue or does the device appear to have been replaced entirely?
Replaced
Turn around time?
9 Days
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
I cant find any numbers or marks that indicate manufacture date. Maybe Its in software?
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Mine, purchased at bestbuy, att, (2 months old) wifi and bluetooth stopped working. sent in to LG. came back with work order stating "gps test fail" Solution "update software"
Same phone came back with couple nicks in same places as before. i thought maybe they would send a new one or fix the parts chipped, but nooooooo. Thanks for NOTHING.
SOLD THE PHONE after i made sure it worked correctly.
Went with wife to att and got a new G5 for free when i finally talked her onto switching off samsungs boat
So far new phones are great. ill report back if this changes
My g5 had gps issues, sent it to LG for warranty repair. The phone returned scratched and couldnt detect sim card. I returned it to repair, they replaced screen because light leak, the back cover, and fixed the sim tray... LG in israel has a policy of not giving new devices , only do warranty repairs. At least its been 2 month and everything ok.
I have olso to mention that in israel LG has repair service that the repair guy will come to your house to fix your phone for free..
I just received my phone. They did not fix the issues I had sent it in for.
EDIT:
Sim tray ejection hole looks like they just shoved a big paper clip in there and damaged the hole, and my battery eject button now feels funny. The LCD is yellowing along the top right as well... This is seriously ****ty. I will upload pictures soon.
Pics are up. So disappointed with LG right now.
You sent your phone in service via courier service? Have you tried to take your "repaired" phone in an LG service center and try to have it replaced? I have never sent my previous phones in service with a courier so i have no experience with this situation but those few times I took my phone to service center for a repair, after it was fixed, i carefully check it for bad handling before taking it back. Was there no way you could refuse the "repaired" device on the "bad handling" reason?
Here in the US LG requires cell phone warranty repairs to be shipped in. We can't open packages to check if the decice is okay or not either because we have to accept them first. Don't get me started on calling in customer support... Luckily they have a web portal to generate ship in warranty requests and they give you a label.
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
~~Tito~~ said:
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
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Hopefully,semms like you've been through hell with it.
Surprise surprise it came back with the same issues. I've attached a more recent shot of the bubbling. My phone now has minor scuff marks on the back of the frame too. Sim tray hole looks like trash. The LCD does not yellow anymore, but the physical issues remain.
Edit: I am just going to buy the rear frame. I am wasting too much time with this crap. One thing is for certain, I can never count on LG having good build quality ever again.
Looks like my G5 is debloated. That's the one good thing I got out of this ordeal lol.
Edit: Build version screenshot uploaded. It also does not boot with the sprint logo. It looks and runs like an unlocked device. Once I get the new housing I guess this will be fine. GPS seems to be fixed, LCD looks normal.
EDIT2: The bloatware loads upon activation... GREAT. lol
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
Polaf69 said:
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
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Waranty or remove the cloth cover inside the chin
Had my phone sent 4 times to LG to fix because burning screen, after 4 times I got my phone e with same problem bad signal reception and my screen keep shadowing ... I just gave up and they didn't don't replace the device me... I'm trying check with them for the last time. If they didn't fix it then this is my last LG phone. By the way I used to have LG G3 and had the black screen issue too
TheMadScientist420 said:
Waranty or remove the cloth cover inside the chin
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Do you have a picture of what cloth cover do you remove i dont see what you talking about
Polaf69 said:
Do you have a picture of what cloth cover do you remove i dont see what you talking about
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I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
TheMadScientist420 said:
I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
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You remove that by the hole or?
I left my phone on charge over night like I have done for the last year+ and woke up to a pink line down the screen just left to the battery sign. I've googled it and everyone says it's s common fault and needs a new lcd. Seeming as I press down on the front camera the line either gets pinker or disappears depending how hard I press. Theirs no physical damage to the screen not even a slightest scratch, the back on the other hand is a complete mess lol.
Is it a fault with the LCD or can I rip it apart and just reconnect the LCD? I've had the pink line for over a month.
If anyone else has this issue, has anyone else noticed the battery life is a lot less with the pink line...?
Thankyou
My phone has the same problem. It is a known issue. I am on Verizon and they are willing to CLNR replace it out of warranty. It must be affecting a lot of phones. The problem is, they a being very sketchy about the water indicator in the sim card slot. I am hesitant to send it in for fear it will incur a damaged device fee.
Edit: I am also having greatly reduced battery life...
nopick said:
My phone has the same problem. It is a known issue. I am on Verizon and they are willing to CLNR replace it out of warranty. It must be affecting a lot of phones. The problem is, they a being very sketchy about the water indicator in the sim card slot. I am hesitant to send it in for fear it will incur a damaged device fee.
Edit: I am also having greatly reduced battery life...
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Oh, thank got I'm not the only one with battery drain... what colour is the water indicator meant to be? I've jumped in swimming pools, ran it under water to clean it, spent like 10 mins in the sea then realized it was in my shorts along with my tobacco products and wallet. None of that never effected the phone.
The water indicator is supposed to be pink x on white background. After 5 or 6 phone calls, one trip to a Verizon store and one trip to the Samsung desk at Best Buy, It was determined my water indicator was not damaged and the pink line screen defect is covered under the $9/month Verizon insurance with no deductible. The new phone will be here today. Hopefully the battery issue is also resolved with the new phone.
After much hassle, my phone was replaced under insurance with no deductible since it was a defect and not due to damage. The pink line is gone and battery life is much improved.
nopick said:
After much hassle, my phone was replaced under insurance with no deductible since it was a defect and not due to damage. The pink line is gone and battery life is much improved.
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No wonder...
In Austria Samsung Service Center has the order that they have to replace the battery when they replace a display.
Try the flashing colour solutions
Try some pressure at Samsung logo
Try to get warranty fix by Samsung if your phone isn't damaged
Here is a video on how I permanently fixed mine
youtube.com/watch?v=dacCTRU6snY
I tried the *#0*# thing and the line gradually disappears from the left moving to the right
It has now changed position to the battery indicator
So a while back I started hearing a noise near the rear camera module that sounded like something was loose. I ended calling One Plus and they told me to send in my device for a replacement. A little while later they told me the noise was normal operation from the OIS camera. But I just got a charge about a month after the case was closed saying they charged my card for phsycial damage/ water??? Anyone ever dispute their charge or had anything like this happen?
Nitro1max1 said:
So a while back I started hearing a noise near the rear camera module that sounded like something was loose. I ended calling One Plus and they told me to send in my device for a replacement. A little while later they told me the noise was normal operation from the OIS camera. But I just got a charge about a month after the case was closed saying they charged my card for phsycial damage/ water??? Anyone ever dispute their charge or had anything like this happen?
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Firstly, any type of optical camera with movement in the lens is going to make that sound. It's quite normal.
In regards to the charge, what was it? Significant or cheap?
Seeing as it's a phone with an IP rating I would certainly be disputing it.
Have you submerged your phone? Have you noticed any issues if so?
I've washed my phone and I do so quite often, only under the cold tap, have done this with all of my IP rated phones, never had an issue.
Lastly it's worth noting that the water damage indicators can turn red in humid rooms, so if you've been in a humid place for any extended periods of time then that could be the cause, Macs have been known to do this for years, kind of an old trick Apple plays on it's prized loyal customers into buying a new £2,000 liability.
Difficult to prove either way but I would dispute it all the same.
The charge was $1,060!!! That's why I'm very upset. I pre-ordered the phone from One Plus the day it came out. I maybe got the phone wet a few times, but honestly I don't think I ever sermergd it in water. I didn't know about the noise, but I did call their tech support and they said it shouldn't be there so I got a replacement
Nitro1max1 said:
The charge was $1,060!!! That's why I'm very upset. I pre-ordered the phone from One Plus the day it came out. I maybe got the phone wet a few times, but honestly I don't think I ever sermergd it in water. I didn't know about the noise, but I did call their tech support and they said it shouldn't be there so I got a replacement
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No that is wrong. They've charged for a new phone? That's obviously not right.
When you sent the phone back? This doesn't make sense to me.
You sent it back because it had a click sound?
They receive it and say it's got water damage, that'll a grand please.
Why didn't you just say no it was working when I sent you it, please send it back I'll pay for shipping.
??
I'm failing to see how they've charged for this or why you let them if the phone was functional.
dladz said:
No that is wrong. They've charged for a new phone? That's obviously not right.
When you sent the phone back? This doesn't make sense to me.
You sent it back because it had a click sound?
They receive it and say it's got water damage, that'll a grand please.
Why didn't you just say no it was working when I sent you it, please send it back I'll pay for shipping.
??
I'm failing to see how they've charged for this or why you let them if the phone was functional.
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I didn't realize the sound was normal, after some research I found out it was the OIS sensor which kinda is disappointing but it's okay. Yes there warranty department will ship out a new device to you, they put a charge of a grand on your credit card. Then you send in the original device.
I did send them an email saying I will just take my original phone back if that's the case. I also asked how they made the determination, it was a generic email because it also mentioned that the charge could be caused because they didn't receive the device. But I got an email saying they received the device then 2 weeks later they sent me the email saying they charged my card.