Very Upset with Samsung.....and Sprint - Sprint Note 7 Guides, News, & Discussion

I've owned a new Samsung device every year since the Galaxy S3. I've never been disappointed with Samsung like I was when HTC sold me their "greatest smartphone ever" in the Evo 3d. I've been left wanting more like with the Note 4, but never disappointed.
That all changed today. For those not aware, the Samsung Galaxy Note 7 has a major hardware issue. If you touch your phone at certain places on the bottom part of the device, it causes Bluetooth audio to skip like that Outkast cd you played way too often. You also can't use a magnetic car mount unless you put the plate as far up towards the top as possible.
I discovered this within 24 hours of having this phone. I know 8 people with the Note 7. 100% of them have the same problem. Everyone that they know with a Note 7 has the same issue. Just to be clear, I am a business owner who knows a decent amount about phones. I'm pretty tech savvy. If I went on an interview at Samsung for a Hardware Engineer position, I'd be laughed out the door in less than 60 seconds.
My point is that if I could catch this problem, Samsung certainly can and did. Which brings me to why I'm upset with Samsung. These devices were recalled. While not ideal for Samsung, what a great opportunity to fix the Bluetooth module while you make sure I'm not carrying around a time bomb. I got my replacement Note 7 two days ago (more on that later) and sure enough, it has the same Bluetooth issue!
Samsung, this is absolute neglect. If you tell me nobody was aware of this problem, you're lying. You rushed devices to a market in order to beat Apple, and you cut corners. Any real world testing would've quickly shown you these issues. You didn't have someone holding their phone while steaming audio over Bluetooth? I pray that you at least own up to this mistake and make it right.
Oh, I almost forgot about Sprint. They are supposed to make the inconvenience of swapping your recalled Note 7 for the one that won't explode, right? Wrong! I walked into Best Buy at 7pm was helped immediately, and didn't walk out until 10:30pm. Oh, and they close at 9pm. Why? Because Best Buy has to call Sprint to initiate the switch. Sprint kept this poor Best Buy rep on hold for 3 hours! When a Sprint rep finally answered, they said they initiated the transfer but they didn't actually do it. After another 15 minutes on hold, a Sprint rep had the nerve to cop an attitude with this very patient Best Buy employee who is now at work 90 minutes late because of Sprint!
This is how Sprint handles a 20 year customer with 4 lines. My friend went to 3 Sprint stores today to swap his recalled Note 7. Two of the stores had the phone but wouldn't give it to him because, "we need to sell these to paying customers. We can order you one and let you know when it comes in." This is complete garbage and I'm pretty sure illegal to refuse to swap a recalled device.
Bad look for Sprint and Samsung.

Yes I agree, Sprint poor customer service and handling of the Note 7 recall

Ive had horrible customer support from sprint as well. I went to the sprint store where i purchased my note 7 and they asked me to wait 5 days until new ones came in. I did as i was told and came back only to be told they cant give me a phone from their inventory, it needed to be ordered. They ordered it, i come back 3 days later to be told i have to go to the corporate store 30 miles from my home to pick up a new one and pay a second down payment of close to 300. Ive never had worse customer service. Especially for being with the company for 9 years.
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I'm with you 100%. I've been with Sprint for 14 years and still find myself puzzled when I hit the poor customer service experience. I think this applies here. Insanity: doing the same thing over and over again and expecting different results. We are all insane

Odd....
I went to the corporate store and they cancelled my previous installment plan, refunded me what I spent, and then reprocessed it. No money ever left my card/hand. It was all cash based. I also ordered my wife's phone over the phone and they sent it out no problem.
Guess it's hit and miss with some.

The problem is there is no standard, each and every store is doing what they want, which equates to a poor customer experience for sprint

Glad someone created a thread like this lol. I ended up doing a phone replacement order for my note 7 over the phone with Sprint sales back on 9/11. Still til this day, no email updates. Called them this past Saturday and their still claiming 3-4 weeks backorder. Doesn't make sense why new customers who are ordering the note 7 online or by phone are receiving theirs in the mail already but us waiting on replacements due to the recall haven't. The way Sprint is handling this recall is ridiculous.
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Where exactly is this mystery spot? I stream Pandora everyday when working out literally everyday and haven't had this issue. Im actually right streaming Pandora touching my phone all over like a perv trying to duplicate what you are experiencing. Im also using Beats Powerbeats 2 and i cant create any sort of Bluetooth skip. Ive touched, cupped, hell ive even layed on top of it and still streams flawlessly. If i get any closer with it i think we will be dating or at least produce the first cyborg........lol
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bignibb said:
Where exactly is this mystery spot? I stream Pandora everyday when working out literally everyday and haven't had this issue. Im actually right streaming Pandora touching my phone all over like a perv trying to duplicate what you are experiencing. Im also using Beats Powerbeats 2 and i cant create any sort of Bluetooth skip. Ive touched, cupped, hell ive even layed on top of it and still streams flawlessly. If i get any closer with it i think we will be dating or at least produce the first cyborg........lol
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I also stream Pandora daily and haven't seen any skipping. Please clarify with a picture or video or something.
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xbmoyx said:
I also stream Pandora daily and haven't seen any skipping. Please clarify with a picture or video or something.
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I have to say, I haven't had this issue either.

I had some skipping issues with my Jam Transit headset. Rebooting fixed.
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xbmoyx said:
I also stream Pandora daily and haven't seen any skipping. Please clarify with a picture or video or something.
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http://www.youtube.com/watch?v=iMD87xbHb3k

hotspace said:
http://www.youtube.com/watch?v=iMD87xbHb3k
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Are you sure it's not your Bluetooth device? And where exactly on the phone do you touch and it skips? I tried to recreate this problem and was mashing the bottom of my phone and nothing happens.
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xbmoyx said:
Are you sure it's not your Bluetooth device? And where exactly on the phone do you touch and it skips? I tried to recreate this problem and was mashing the bottom of my phone and nothing happens.
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Yup...it's not the Bose Speaker, or my Bose Headphones, or my Truck Sync or my Bose bluetooth adapter. They are all working perfectly with all of my other Bluetooth devices. It's the Note 7.
In safe mode, I can only test streaming audio from Google Music. As that is the only streaming service that I have music on that is available in Safe mode.
Frustrating for sure!!

I have the issue only in my ford taurus with sync. Not when using phone not when streaming. And not when touching the device specifically. Just playijg my downloaded music. I figured its the damn car it works well with my other bluetooth devices. As far as Sprint customer service. I would say most people who go in pissed off go in with an attitude and are rude as f*** to the rep like they broke the damn device or messed up the bill. Sure let me help you out while you hold this ???
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Ive had my 7 for A week and I love it. Battery is slightly better then my 4. No issues...
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Having issues here too. I have been on a "waiting list" in store for 3 weeks now. Called sprint a week ago and they assured me a replacement phone will be sent directly to me within 1-2 weeks, still no email that it has been shipped. I'm going to the store soon to complain in person. My phone has the same bluetooth issues you describe. The Note 7 is a beautiful phone but it lacks various features my old HTC M8 had. Considering going with an HTC 10. The only reasons I might keep the Note 7 is because of the 4k screen and S Pen, using it way more than I thought I would.

Same here. I was told by the store right after Samsung issued the official recall that I'd have one with 3-4 days and I am still on a store "waiting list" from the store I purchased this from. I have gotten a different answer from every corporate store I have called, and different answers from the customer reps online at sprint.com. The store told me I would be called once it was my turn to get my Note 7 replacement, yet I am STILL waiting. Sprint has done a horrendous job of having every corporate store being on the same page.
Also, I am having that bluetooth issue with choppy sound - my Note 4 did not do this at all. I am HOPING this new Note 7 will fix it or Samsung releases a fix for this.

mnhertz26 said:
I've owned a new Samsung device every year since the Galaxy S3. I've never been disappointed with Samsung like I was when HTC sold me their "greatest smartphone ever" in the Evo 3d. I've been left wanting more like with the Note 4, but never disappointed.
That all changed today. For those not aware, the Samsung Galaxy Note 7 has a major hardware issue. If you touch your phone at certain places on the bottom part of the device, it causes Bluetooth audio to skip like that Outkast cd you played way too often. You also can't use a magnetic car mount unless you put the plate as far up towards the top as possible.
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This Bluetooth issue was the main reason why I returned my Note 7 and got the S7 Edge. Have you noticed when you search Google about this problem there's barely anything on it, at least nothing officially from Samsung anyway.
I was not aware of the magnetic car mount issue when using this accessory. What is the problem when using this accessory? Just wondering because my wife still has her Note 7 and she's been asking me about this particular accessory for her car..

Got my replacement note and Bluetooth still cuts out

Related

G2 trackball (??) unstability

Hi, I have a problem with the G2.
I have in my possession 2 of them, and they appear to be freaking out, the trackball is malfunctioning on both phone, at least that's my 1st impression.
I'd like to know if one of you faces the same issue and/or if there ways to get it fixed.
so to give you an example, when I use the phone it will push randomly all directions (up, down, right, left) and make it a pain in the ass to use the phone.
or when writing commands in the terminal emulator, the phone will randomly write: ^[[A^[[C^[[ ... etc etc and on and on.
do you guys think this is a hardware issue? cause it started 2 days ago, and I bought these 2 phones at the same time basically when the phone was released. (so I guess they are part of the 1st shipments and maybe faulty???)
let me know.
Since they're optical, there was probably some sort of lighting that was interfering with it. Happens to me from time to time...
Sent from my HTC Vision using Tapatalk
Happened randomly to me too when I got this flawled phone and had to exchanged it(luckily was within first two weeks of tmobile phone trial). Now I'm dealing with flimsy structure, this craptastic Z slide feels like two magnets with same polarities facing each other it just won't shut anymore! I'm gonna send it in to htc and ebay this p.o.s.
No offense to htc and htc fan boys but I have learned my lesson, its sad tho because this is my first ever smart phone. I was previously on a samsung highlight with no internet or even email because I was a broke a$$ collage student freezing my fingers off with roommates in the winter saving money on utilities. Not even a month after I renew my contract the nexus s comes out which I wouldn't mind right now if only tmobile mandated their manufacters announce their phones so I can plan my purchase like i had been when I almost got a nexus one.
Carriers don't seam to care whose phone you have--but if it sucks you're options most certainly include leaving the carrier altogether to try something new...at least the iphone band wagon includes most if not all your friends or friends to-be whome you might like to game with. Businesses these days...
Now I'm ready to swing back the other way in the spectrum and go for iphone when it goes out on verizon. Who cares tho right? We're only the exclusive bunch that are stuck with g2 in a g2 only section of xda where no one will hear our plight? Wrong--we're a young generation with money in our hands. I'm 24 years old, i plan to get married now that i'm working and done with school, you better believe my future wife and children will own iphones or whatever else isn't a consumer's nightmare
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Daffydukc said:
I don't care whose phone you have--if it sucks you're options include leaving the carrier altogether to try something new...at least the iphone band wagon includes most if not all your friends or friends to-be whome you might like to game with.
Now I'm ready to swing back the other way in the spectrum and go for iphone when it goes out on verizon. Who cares tho right? We're only the exclusive bunch that are stuck with g2 right? Wrong--I'm 24 years old and getting married next year so you better believe my wife and children will own iphones or whatever else isn't a consumer's nightmare
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You're a fool if you think the iPhone has no flaws ir defective units. My wife's 3GS gets no GPS reception (turns out this is a fairly common issue), a friend had the radio crap out (was dropping all calls and data connections) and had to exchange, and another friend is having major battery issues (and of course the battery is not meant to be accessed on the iPhone). That's about a 30% failure rate in iPhone owners amongst my close friends.
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gentlemen please behave! LOL
yes I'm very disappointed by this, and I'm thinking about offloading the device when I get this fixed. the motorola milestone milestone never let me down, dunno why I didnt get the second version over this one (I think it might because of the release date)
anyway, if more of you guys have any explanation to this situation please feel free to comment ^_^
N
redpoint73 said:
You're a fool if you think the iPhone has no flaws. My wife's 3GS gets no GPS reception (turns out this is a fairly common issue), a friend had the radio crap out (was dropping all calls and data connections) and had to exchange, and another friend is having major battery issues (and of course the battery is not meant to be accessed on the iPhone). That's about a 30% failure rate in iPhone owners amongst my close friends.
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And you're a fool for including coverage of at&t along with battery problems with mine and dude who started thread's hardware issues.
I'm sorry you had a hard time with your iphone, I myself think at&t fail hard so I really don't know where you thought I was saying iphone is the best, but get with the program you're comparing iphone 3gs with my supposed iphone4 contender the g2... maybe if you said something about the iphone4 I would care.
As I stated before at least iphone has a huge customer base to be among other things, scared of. on the other hand we get pissed on by android os phone manufacturers in the horse races playing catchup with apple to try and get consumers using droid phones. So I get duped into buying this g2 and nobody gives a damn. Btw this phone went down in price very quickly which goes to say it sucks.
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Daffydukc said:
N
And you're a fool for including coverage of at&t along with battery problems with mine and dude who started thread's hardware issues.
I'm sorry you had a hard time with your iphone
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You misread, I don't own, and will never own an iPhone.
My friends iPhone radio issue has nothing to do with ATT coverage, which you are again completely misreading (and ATT is actually excellent in my market). Her iPhone worked fine for almost a year, then either the radio software or hardware failed. The issue was completely repeatable at the ATT store. The ATT rep then put her SIM in a different iPhone, and it worked fine. So it was obviously a issue with the phone, not the network.
If you think the iPhone 4 is so much more awesome than the 3GS, you must have slept though Apple's antenna design fail. You should also research the instances of cracks in the supposedly unbreakable (or at least very difficult to break) Gorilla Glass. And the iPhone 4 also has proximity sensor issues.
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Who forced anyone to buy X product? Don't forget that you have a choice. These things are like food. A delicacy to one, is the most unappetizing thing to another. Aren't you glad you can choose which one to buy?
....a little research into what you are buying goes a LONG way
^^Nice first post^^
OP, have you called TMo customer service and asked about the problems your having? I've had nothing but excellent service from them with one small exception that was resolved very quickly. If your still in the buyers remorse (14 day) period they will send out new in the box units or allow you to exchange the phones for something different. If not, they still have a one year warranty, so you can get them replaced....
Hope you get things settled soon....
digital_exhaust said:
^^Nice first post^^
OP, have you called TMo customer service and asked about the problems your having? I've had nothing but excellent service from them with one small exception that was resolved very quickly. If your still in the buyers remorse (14 day) period they will send out new in the box units or allow you to exchange the phones for something different. If not, they still have a one year warranty, so you can get them replaced....
Hope you get things settled soon....
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yeah I think when I get back home next week I will try that, the thing is I don't know how long it might take for them to repair the phones
if they do repair them I will try the milestone II instead.
Raioneru said:
yeah I think when I get back home next week I will try that, the thing is I don't know how long it might take for them to repair the phones
if they do repair them I will try the milestone II instead.
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If your out of the remorse period, they will send out replacement units, bare bones so to speak (no battery, SD card, back cover or charger)... In my case they sent them out priority and I had the replacement in three days. You don't return the defective units until the replacement arrives, so no down time.
Raioneru said:
yeah I think when I get back home next week I will try that, the thing is I don't know how long it might take for them to repair the phones
if they do repair them I will try the milestone II instead.
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T-Mobile will send you replacements before you send the defective units back. Basically they send you replacements, then you send the old ones back in the same box(es) they delivered them in.
Hope you get your issue resolved....
digital_exhaust said:
If your out of the remorse period, they will send out replacement units, bare bones so to speak (no battery, SD card, back cover or charger)... In my case they sent them out priority and I had the replacement in three days. You don't return the defective units until the replacement arrives, so no down time.
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oh! so should I go to a local store and do that, or should I do it online?
Raioneru said:
oh! so should I go to a local store and do that, or should I do it online?
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Dial 611 from your phone and ask for technical support. They'll walk you through it from there.
More importantly, how did you get a g2 with a track ball?
Sent from my CyanogenMod powered G2.
Daffydukc said:
And you're a fool for including coverage of at&t along with battery problems with mine and dude who started thread's hardware issues.
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Since the battery is built into the phone and cannot be removed, I'd say that counts as a "hardware issue".
Which isn't really the point here.
The point is that faulty devices will always exist, and the more complex the device, the higher the number of faults.
Yes, the iPhone wouldn't have had the issues that you had.
Because the iPhone doesn't have a slide-out keyboard.
Or an optical trackpad.
See?
Follow that line of thinking through, and you're back in featurephone land.
Fact is, smartphones are complex. Manufacturing faults are inevitable. You just got unlucky. Twice. How unlucky? Well, so unlucky that I've never heard of a single other case of this "inverse-polarity-like sliding mechanism".
Doesn't make it a bad phone tho.

Talked to Tmobile today regarding what to do

I talked to tmobile on their twitter help page and then called them. The rep told me on the phone I can keep the device if I like and when they get replacements in they will ship the replacement FIRST and then I can send them back my original Note 7. I ordered mine via the store so I have to deal with corporate. Tmobile help page told me the same thing I can keep my Note and simply swap it out but said I can have it shipped to the store too.
I hope this is the case and I can have it shipped to my house and simply send the old one back. The only store near me is always busy and their staff is a PITA to deal with.
I do have an S7 to use as a backup but hate the small screen and I don't want to get a refund then have to wait for that to be put back on the card.
I am watching the V20 too. I might be out next week BUT we know how the G5 has issues and turned into a major flop. I'd hate leaving the Note and it ends up the V20 is a POS phone and stuck with a worse phone.
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
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barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
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You mean the reps? I think Tmobile is being pretty straight forward, so far compared to the other carriers who are not even really sure what to do yet. Overall though I hate the reps especially the ones in the stores. Most are clueless. The store basically says if you ordered it you have to go through Tmobile and the store won't issue a refund.
What problems did the G5 have?
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
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vibrantliker said:
What problems did the G5 have?
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I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
stlbluesfan said:
I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
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The V20 is gonna be a monster. I actually owned the V10 and it was a power house. Very durable. V20 would be the only reason for me leaving Note 7
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
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From a business perspective, this is not the result of incompetence. They know that trial lawyers are waiting around for the first Note 7 from T-Mobile to burn so they can hit them (and Samsung) with a class-action lawsuit. If that happens, the cost to T-Mobile will be huge, so they are trying to get the Note 7s back ASAP, even though they aren't ready for it. This is a totally unexpected event. They didn't stockpile alternate phones in the last few weeks in preparation for a bunch of people trading back their brand-new Note 7s.
They should allow a pre order replacement so not everyone is calling them or everyone going to the store at once when the new phones are available. It's gonna get chaotic.
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Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
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dirtymindedx said:
Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
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Thing is there is no official time line of events. Who knows how the failure works and when, not saying most will be affected but saying it hasnt happened yet isnt really concrete proof it wont ever happen.
Like the ring of death on the Xbox 360.
Also no phone should explode if you are using a different charger. Thats again a failure of the manufacturer
Note 7 replacement
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
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I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
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rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
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Probably the same with mine, but I'd rather be safe than sorry, the rep I spoke with that was a supervisor said we have until the 30th to decide
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lildoggs said:
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app
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Got the same email. I had already filled out the form to be notified when they had a replacement in stock prior to getting the email.
Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
I'm not having any issues with mine either but just for safety proposes I'm going to get the replacement. Just in case. Lol
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im good
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rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
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I posted a similar post yesterday, I've seen it with HTC and Samsung where a few months into sales of a phone they seem to silently switch manufacturing to another vendor or use cheaper parts I guess to improve profits.....so my thought is now with this whole recall and it's cost to the bottom line will Samsung (A) Keep everything quality wise the same and take the full hit? or (B) Save every penny they can short of the battery pack? (i.e cheaper made camera parts from cheaper vendor etc)
You know someone on the boards the other day brought up a good point.
If the CPSC gets involved with this (as of now they are NOT) it will be illegal to sell a note 7 that has been recalled. So if you were going to sell your faulty Note 7 on ebay or something
it would be illegal.
So i would def get a replacement if you are planning to sell down the road.
My wife and I will trade ours in when they get the replacements in stock. We're not going to trade it in just quite yet.
its my understanding that T Mobile US might not be affected by the recall at all, and we all might not wind up needing new phones.

Note 7 v2 being investigated for a possible recall on the new V2 Note7

This is so sad as soon as T-mobile let me take this this back I'm going to return my (Replaced v2 Note7) for my money back and maybe buy a used s7 edge til the Note8.
Sprint and AT&T already is letting customers return the newly replaced v2 Note7 for a full refund.
http://www.theverge.com/2016/10/7/13196456/sprint-galaxy-note-7-replacement-exchange
http://bgr.com/2016/10/07/galaxy-note-7-exchange-refund-sprint-t-mobile-att-verizon/
Sprint
Sprint was the first carrier to announce unconditional replacements for any customers with a Note 7. “If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” a Sprint representative told Recode.
The return policy will presumably get customers the full retail price of the phone towards another device, and given the big sticker price on a Note 7, customers should be able to pick up just about any other smartphone.
T-Mobile
While T-Mobile doesn’t have a specific policy in place for Note 7 devices, the company also told Recode that customers with a Note 7 can use T-Mobile’s standard 14-day “remorse” policy to return or exchange their phone. The 14-day period starts from when customers picked up their replacement Note 7 devices, so most people should still be covered under that window.
AT&T
AT&T followed Sprint’s lead, telling The Verge that customers with a Note 7 can bring their phones into a store and exchange them for any other smartphone. There’s no specified window on how long you have to bring your device in, but given the ongoing investigation by the US Consumer Product Safety Commission, it’s not likely to end any time soon.
Verizon
Verizon hasn’t fully outlined its exchange program, but it has committed to exchanging devices. In a statement, a Verizon spokesperson told BGR “for any Verizon customer concerned about the safety of their replacement Note7 smartphone, they will be able to exchange it for an alternate smartphone. We will provide additional details later today.”
T-Mobile is allowing it too.
charlieb620 said:
T-Mobile is allowing it too.
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Cool thx, I'm going to return then.
I'm going to wait and see if turns out to be a second recall. Looks like the carrier are getting jump on it maybe they know already there's going to be another recall. If they do recall it again you can forget about software updates from the carriers. Now I have to decide if I want to get the LG V20 or go back to the iPhone SE if they do a 2nd recall. Battery life on that little phone was awesome. Only phone I managed to get 1 1/2 days of usage before having to charge it. What a ride from the anticipation of receiving the device to this now. At least I got 2 256gb memory cards out of this ordeal.
ATT may stop selling the Note 7
http://www.technobuffalo.com/2016/1...-in-unprecedented-move-following-latest-fire/
keeps getting worse for the Note 7. If that happens most likely the rest of the carriers will follow through.
Wow this sucks, theres no other phone that I like out there right now either. Pixel looks nice but no sd cards kills it for me, the 4k will eat up the sd card, even with unlimited cloud storage. v20 is eh.... and iphone 7... well its an iphone...
Wow I just got my replacement today lol. I'm hoping it's just a one off that exploded I really like this phone and I don't want an official recall on V2.
The Pixel is the only other choice for me too but I don't think the camera on the Pixel will produce the depth that the note 7 does and I love those deep looking shots.
Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.
Welp, time to return my V2, and get another replacement Note 7, and do the 256GB SD Card trick again :'D. Then return that for a $50 restocking fee and get the Pixel.... /sarcasm
or was it?
I got mine the other. Everything is perfect, which I'm quite surprised lol. Did a back up restore and I thought it would get hot and it didn't. It wasn't even laggy while downloading and installing my apps. I seriously hope there is no recall. This phone just rocks at least for now.
Sent from my SM-N930T using XDA-Developers mobile app
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
kdoweb said:
Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.
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Click to collapse
What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7
TechBSwift said:
What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7
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Click to collapse
To each his own. I do hope your note 7 wont overheat, I rather be safe then sorry.
Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
Click to expand...
Click to collapse
Yeah there is another V2 in Taiwan that started smoking. Getting interesting
pcriz said:
Yeah there is another V2 in Taiwan that started smoking. Getting interesting
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If all the US carriers are letting us return with no questions ask, that alone is reason enough for me to return.
I might buy this phone:
http://www.bestbuy.com/site/samsung...5ac&ksprof_id=10&ksaffcode=1943582&ksdevice=c
Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
Click to expand...
Click to collapse
http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.
Intub8 said:
http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.
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Click to collapse
It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
Sent from my SM-N930T using XDA-Developers mobile app
NXLTrauma25 said:
It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
I agree. I wish I could go back to August and just not buy the phone. I traded in my s7 edge and paid $180 to upgrade early. Not to mention the deposit for 2 notes. I will never see that money again. So I can get another s7 edge and be out the cash I paid to upgrade early and have to start back at payment number 1 out of 24. Feel like a rape victim from law and order.
Sent from my SM-N930T using XDA Premium HD app
https://imgur.com/gallery/BGWPK
Sent from my SM-T810 using Tapatalk
barfingmonkey said:
https://imgur.com/gallery/BGWPK
Sent from my SM-T810 using Tapatalk
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Click to collapse
That video was somewhat disheartening. And only 2 hours old?
All I need is for that to hit the news then my daughter and my mother will both have a tizzy all over again and start worrying about Samsung melting my face off.
This has been a pretty rough ride. I feel like I bought a Ford Pinto.
Sent from my SM-N930T using XDA-Developers mobile app

Who's gonna keep using their Note 7?

There's absolutely no other phone I want, so I'm seriously considering not turning my phone in and continuing to use it. Plus I'm not at all happy with the compensation of a $25 credit. What I would deem fair is allowing me to "use" an S7e or ANY phone I want until a suitable replacement phone (S8, Note 8, etc.) becomes available and then turning in the loaner for the better phone. Anyway... anyone else going to chance it and just keep on using their Note 7?
Sent from my SM-N930P using Tapatalk
I really like the phone. But, it's not worth risking my life and property for.
Just got my replacement in the mail last Thursday. It's been working just fine. Doesn't get hot or anything with heavy use. I'm going to continue using my revised note 7 till they try to force me to deactivate it
Ive had a rough time getting a replacement, so ive been looking into the pixel xl or just snag a nexus 6p for cheap. Its not worth risking to me.
Sent from my SM-N930P using XDA-Developers mobile app
I'm going to keep mine because I have not had any issues and do not want to get a new phone. This mostly due to how terrible the corporate sprint store near me is. I had to go into the store 3 times to get a replacement.
The only problem (aside from the whole catching fire thing) is I doubt they'll be working on any software updates for the Note 7 now. No Nougut for the Note 7?
Sent from my SM-N930P using Tapatalk
I really wish there were better options out right now I would switch in a heart beat. Unfortunately there's nothing even close out right now or coming out in the next few weeks. If they force us to move on I'll probably go with the v20 or 7 edge.
Sent from my SM-N930P using Tapatalk
I upgraded from a Note 3 to a Note 7. I need a Note with Micro SD card slot. I went on Ebay today and bought the best Note 4 I saw as a backup plan. I still have the original recalled Note 7 and plan to keep it for now. But like kstephens98 said, it won't get updates. And who's gonna wanna continue development here? I think I'll probably use the Note 4 until (hopefully) the Note 8 comes out. I just hope I can still get a full refund if it comes down to that. There's no other new phone out there that I would be interested in.
there is no competition.
i'll hold it until they have another fixed batch or until the Note 8.
Keeping mine
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Absolutely keeping mine. It's the best phone I've had, it's the phone I want to have, and I have absolutely no issues with it. No overheating. Doesn't even get warm.
T4eTurtleC1ub said:
Absolutely keeping mine. It's the best phone I've had, it's the phone I want to have, and I have absolutely no issues with it. No overheating. Doesn't even get warm.
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Click to collapse
As much as this comment exactly describes how i feel i have to return the phone. This is the hsrdest decision. Even harder than returning the first one cause last tine i knew it would be conning back. But it is now giing to be gone forever.
The main reasons are these
1) the phone cost $900. If i keep it i cannot get a new one probably ever.
2) development Will be non existent.
3) no resale value at all in the rare chance i could afford another one.
4) my husband will refuse to let me keep it even if i wanted to ignore 1-3
I was hoping for a new batch but from what I've read Samsung has officially dropped the note 7 all together.
Out the money for my case and have a gear vr which i cannot use. THIS SUCKS
Sent from my SM-N930P using Xparent Purple Tapatalk 2
Just an FYI just got this tidbit from Sprint Chat:
"Daniel M:*You can check the availability of the Samsung Galaxy Note 5 with our Telesales team as the device is not available online and we are trying to get it back soon but any date is not confirmed."
was also confirmed by Telesales
If they get the note 5 back, I'd take that. I honestly don't think PHYSICALLY the note 7 is that different. On top of that, the Note 5 is honestly the best alternative. As sad as it is to say that a year old phone is the best alternative...it really, honestly is. I can deal without the USB-C, I can even deal with the lack of SD Card support(I haven't used an SD card in ages as long as there's a 64gb version). The water resistance would be nice...but after owning the S5, it was more.....convenient than anything. The "IF it drops in the water I don't have anything the worry about" feeling. I took underwater pics once just to say I did and could but....not like I'm gonna go swimming with that bad boy in my pocket lol.
Lastly, and most importantly for me, is the S-Pen. Unlike a good number of people, I actually use my....a lot. Which I find either people use it A LOT, or never lol. Anyway, if/when the Note 5 becomes available again, then I'll go back to that. But this Note 7 really was the PERFECT phone.
Water Resistance
S-Pen
AMAZIN screen to body ratio
iris scanner is way more functional than I anticipated
just the right about of edge on the screen
THE SCREEN PERIOD lol
the camera was near flawless in my opinion
everything about this phone......
If only Samsung wouldn't have rushed things. I think this phone would have beat out the iPhone anyway. Thing is, people who buy iPhones, buy iPhones. Getting them to switch is difficult because they're usually invested in apple products. iPads, Macbooks, lightning adapters, etc. People who buy Android phones are usually invested in it. Samsung people usually have Samsung Tablets, enjoy the gmail/google apps integration, enjoy the mass amount of free apps from the app store lol. This makes me want to cry lol
Went ahead and exchanged mine for an S7 Edge. It's a very nice phone too. Plus I didn't use the S-Pen like I thought I would.
In addition, Got two free gifts for my first note and my replacement note and now I've been approved for my S7 Edge. Three gifts, one purchase.
Anyone thinking of trading it in and doing the gift thing, sorry, it ended Oct 9th I believe.
fgr said:
Went ahead and exchanged mine for an S7 Edge. It's a very nice phone too. Plus I didn't use the S-Pen like I thought I would.
In addition, Got two free gifts for my first note and my replacement note and now I've been approved for my S7 Edge. Three gifts, one purchase.
Anyone thinking of trading it in and doing the gift thing, sorry, it ended Oct 9th I believe.
Click to expand...
Click to collapse
They would end it just before they got destroyed with people switching and double dipping lol
I am going to keep mine. I still have my old Note 5, 4 and 3 so I have options.
Just got a text from sprint giving me 15 days to return my note to avoid a non return fee
jionny said:
Just got a text from sprint giving me 15 days to return my note to avoid a non return fee
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Click to collapse
ugh. I am going to call the corp guys tomorrow when I have time to ask what they are going to let me get away with. I am leaning like some others to the LG V20, but since it doesn't come out until the 28th it's outside a 15 day window. Would go without phone/phone payments and a Note 4 I pick up used for now if it meant using my upgrade later.
already sent my old phone back to them, as required to not get charged. So can't go back to that. After thinking about it, the S7 or S7E is a horrible choice since they will be replaced soon and then I'll be pissed I just got an old model.
blacjac30 said:
Keeping mine
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Click to collapse
Ditto....like most of you I'm paying the extra few bucks a month to upgrade with each new release so I'll hang on to my 7 til Sammy drops a new flagship.
Me!!
kstephens98 said:
There's absolutely no other phone I want, so I'm seriously considering not turning my phone in and continuing to use it. Plus I'm not at all happy with the compensation of a $25 credit. What I would deem fair is allowing me to "use" an S7e or ANY phone I want until a suitable replacement phone (S8, Note 8, etc.) becomes available and then turning in the loaner for the better phone. Anyway... anyone else going to chance it and just keep on using their Note 7?
Sent from my SM-N930P using Tapatalk
Click to expand...
Click to collapse
I am going to keep using mine. There is NOTHING else that is even close to the Note 7. All of us who own the phone knows it is the sweetest one out there. I had considered the LG V20, but I would feel as though I had an inferior phone; judging by the reviews.
The reason I am here today is to root the phone to prevent Samsung from sending some type of kill update.

Stay, Leave or Give it a try?

Sooooo, with the news of a potential 2nd recall on the Note 7.
I created a poll to determine if we either Stay: with our current replacement phone, Leave: our current beloved phone for IPhone or other Android device, OR Give it a try: Wait for a new "Replacement"
I'm staying with mine
Sent from my SM-N930P using XDA-Developers mobile app
Staying with replacement note 7
staying
I'm so glad I got rid of this epic failure of a phone! Unfortunately I decided to keep my wife's Note 7 so I now have to go through the whole [email protected] return process all over again..
I'm jumping ship. I can't keep going from device to device. I tinker way too damn much.
I need a device that I can root, hack hotspot and live with. I'll find it somewhere.
Sprint choices are slim.
Still have my original Note 7 (not replaced). Staying with it for now til I figure out what I want. Going to press Sprint hard to allow me to upgrade once a comperable phone comes out. Been with them for 17 years, so if they wont let me upgrade theyre losing a long time customer. Probably going to get an S7e, just really pissed about it.
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kstephens98 said:
Still have my original Note 7 (not replaced). Staying with it for now til I figure out what I want. Going to press Sprint hard to allow me to upgrade once a comperable phone comes out. Been with them for 17 years, so if they wont let me upgrade theyre losing a long time customer. Probably going to get an S7e, just really pissed about it.
Sent from my SM-N930P using Tapatalk
Click to expand...
Click to collapse
wait until Oct 20 when the Google Pixel is out. I saw rumors it might work on Sprint network :good:
Went back to my Note 5. Returned Note 7 at corporate store already. The return actually went pretty smooth.
From what I hear there won't be a replacement. If there was I would keep my replacement one till they fixed the problem even if it was 2-3 months down the road. If I thought they wouldn't send a kill switch down and would actually support the phone with software upgrades I wouldn't even care and keep this one, but I have no use for a phone I can't get accessories or support for.
'my phone is running fine'.......I'm sure the one's that caught fire were running fine up to that point too. Just something to think about.
stay.
if there is no replacement. i'll wait until the Note 8 releases then walk in like "this is on recall, right?" and hand them my 7.
SILVERGOOSE said:
wait until Oct 20 when the Google Pixel is out. I saw rumors it might work on Sprint network :good:
Click to expand...
Click to collapse
I have a pixel c and after playing with it for a while I don't know if I would go the pixel route for a phone or not. Spec wise it's great and it works fairly well but it's just boring. It's neat but it isn't even in the same league as the N7. The phone could be better or it could be the same. Who knows?
I did see the pixel was being built by hTC though and I decided a long time ago that I didn't like the direction HTC was headed as a company and stopped buying their products.
faceless said:
stay.
if there is no replacement. i'll wait until the Note 8 releases then walk in like "this is on recall, right?" and hand them my 7.
Click to expand...
Click to collapse
I called sprint. You can replace the phone if want
SILVERGOOSE said:
I called sprint. You can replace the phone if want
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Click to collapse
So I had the first note 7 that got recalled I bought offline from someone, not directly thru sprint. Not one Sprint store would exchange it for the revised version before so I had to call telesales with sprint and they mailed me a replacement. Well now after 4 days of having it, they made the 2nd recall. Will a Corp sprint store take my replacement phone back for a refund or exchange for another phone? Or am I stuck with the revised note 7? I'm not having any problems with mine but I'm sure this phone isn't going to get anymore software updates or support since the recall
powerstroke said:
So I had the first note 7 that got recalled I bought offline from someone, not directly thru sprint. Not one Sprint store would exchange it for the revised version before so I had to call telesales with sprint and they mailed me a replacement. Well now after 4 days of having it, they made the 2nd recall. Will a Corp sprint store take my replacement phone back for a refund or exchange for another phone? Or am I stuck with the revised note 7? I'm not having any problems with mine but I'm sure this phone isn't going to get anymore software updates or support since the recall
Click to expand...
Click to collapse
They should exchange your phone or refund.
To those of you who choose to keep the phone, realize that you'll be the only one liable for any damages now that the phone has been recalled - even if it causes your house to burn down with your family inside.
Even worse, if you ignore the warnings and your phone burns someone else's house down, they'll also have nobody to blame (and sue) but you.
SILVERGOOSE said:
They should exchange your phone or refund.
Click to expand...
Click to collapse
What refund amount would I be getting? I got a old phone I could use. I don't need another expensive phone at the moment.
FreddyFredFred said:
'my phone is running fine'.......I'm sure the one's that caught fire were running fine up to that point too. Just something to think about.
Click to expand...
Click to collapse
have you heard any new cases? because there is no way everyone has turned in their phones.
I just returned mine. Do you suppose to see the credit in your account right away or suppose to take 2-3 billing cycles?
FreddyFredFred said:
Went back to my Note 5. Returned Note 7 at corporate store already. The return actually went pretty smooth.
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Click to collapse

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