Who's gonna keep using their Note 7? - Sprint Note 7 Guides, News, & Discussion

There's absolutely no other phone I want, so I'm seriously considering not turning my phone in and continuing to use it. Plus I'm not at all happy with the compensation of a $25 credit. What I would deem fair is allowing me to "use" an S7e or ANY phone I want until a suitable replacement phone (S8, Note 8, etc.) becomes available and then turning in the loaner for the better phone. Anyway... anyone else going to chance it and just keep on using their Note 7?
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I really like the phone. But, it's not worth risking my life and property for.

Just got my replacement in the mail last Thursday. It's been working just fine. Doesn't get hot or anything with heavy use. I'm going to continue using my revised note 7 till they try to force me to deactivate it

Ive had a rough time getting a replacement, so ive been looking into the pixel xl or just snag a nexus 6p for cheap. Its not worth risking to me.
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I'm going to keep mine because I have not had any issues and do not want to get a new phone. This mostly due to how terrible the corporate sprint store near me is. I had to go into the store 3 times to get a replacement.

The only problem (aside from the whole catching fire thing) is I doubt they'll be working on any software updates for the Note 7 now. No Nougut for the Note 7?
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I really wish there were better options out right now I would switch in a heart beat. Unfortunately there's nothing even close out right now or coming out in the next few weeks. If they force us to move on I'll probably go with the v20 or 7 edge.
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I upgraded from a Note 3 to a Note 7. I need a Note with Micro SD card slot. I went on Ebay today and bought the best Note 4 I saw as a backup plan. I still have the original recalled Note 7 and plan to keep it for now. But like kstephens98 said, it won't get updates. And who's gonna wanna continue development here? I think I'll probably use the Note 4 until (hopefully) the Note 8 comes out. I just hope I can still get a full refund if it comes down to that. There's no other new phone out there that I would be interested in.

there is no competition.
i'll hold it until they have another fixed batch or until the Note 8.

Keeping mine
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Absolutely keeping mine. It's the best phone I've had, it's the phone I want to have, and I have absolutely no issues with it. No overheating. Doesn't even get warm.

T4eTurtleC1ub said:
Absolutely keeping mine. It's the best phone I've had, it's the phone I want to have, and I have absolutely no issues with it. No overheating. Doesn't even get warm.
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As much as this comment exactly describes how i feel i have to return the phone. This is the hsrdest decision. Even harder than returning the first one cause last tine i knew it would be conning back. But it is now giing to be gone forever.
The main reasons are these
1) the phone cost $900. If i keep it i cannot get a new one probably ever.
2) development Will be non existent.
3) no resale value at all in the rare chance i could afford another one.
4) my husband will refuse to let me keep it even if i wanted to ignore 1-3
I was hoping for a new batch but from what I've read Samsung has officially dropped the note 7 all together.
Out the money for my case and have a gear vr which i cannot use. THIS SUCKS
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Just an FYI just got this tidbit from Sprint Chat:
"Daniel M:*You can check the availability of the Samsung Galaxy Note 5 with our Telesales team as the device is not available online and we are trying to get it back soon but any date is not confirmed."
was also confirmed by Telesales
If they get the note 5 back, I'd take that. I honestly don't think PHYSICALLY the note 7 is that different. On top of that, the Note 5 is honestly the best alternative. As sad as it is to say that a year old phone is the best alternative...it really, honestly is. I can deal without the USB-C, I can even deal with the lack of SD Card support(I haven't used an SD card in ages as long as there's a 64gb version). The water resistance would be nice...but after owning the S5, it was more.....convenient than anything. The "IF it drops in the water I don't have anything the worry about" feeling. I took underwater pics once just to say I did and could but....not like I'm gonna go swimming with that bad boy in my pocket lol.
Lastly, and most importantly for me, is the S-Pen. Unlike a good number of people, I actually use my....a lot. Which I find either people use it A LOT, or never lol. Anyway, if/when the Note 5 becomes available again, then I'll go back to that. But this Note 7 really was the PERFECT phone.
Water Resistance
S-Pen
AMAZIN screen to body ratio
iris scanner is way more functional than I anticipated
just the right about of edge on the screen
THE SCREEN PERIOD lol
the camera was near flawless in my opinion
everything about this phone......
If only Samsung wouldn't have rushed things. I think this phone would have beat out the iPhone anyway. Thing is, people who buy iPhones, buy iPhones. Getting them to switch is difficult because they're usually invested in apple products. iPads, Macbooks, lightning adapters, etc. People who buy Android phones are usually invested in it. Samsung people usually have Samsung Tablets, enjoy the gmail/google apps integration, enjoy the mass amount of free apps from the app store lol. This makes me want to cry lol

Went ahead and exchanged mine for an S7 Edge. It's a very nice phone too. Plus I didn't use the S-Pen like I thought I would.
In addition, Got two free gifts for my first note and my replacement note and now I've been approved for my S7 Edge. Three gifts, one purchase.
Anyone thinking of trading it in and doing the gift thing, sorry, it ended Oct 9th I believe.

fgr said:
Went ahead and exchanged mine for an S7 Edge. It's a very nice phone too. Plus I didn't use the S-Pen like I thought I would.
In addition, Got two free gifts for my first note and my replacement note and now I've been approved for my S7 Edge. Three gifts, one purchase.
Anyone thinking of trading it in and doing the gift thing, sorry, it ended Oct 9th I believe.
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They would end it just before they got destroyed with people switching and double dipping lol

I am going to keep mine. I still have my old Note 5, 4 and 3 so I have options.

Just got a text from sprint giving me 15 days to return my note to avoid a non return fee

jionny said:
Just got a text from sprint giving me 15 days to return my note to avoid a non return fee
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ugh. I am going to call the corp guys tomorrow when I have time to ask what they are going to let me get away with. I am leaning like some others to the LG V20, but since it doesn't come out until the 28th it's outside a 15 day window. Would go without phone/phone payments and a Note 4 I pick up used for now if it meant using my upgrade later.
already sent my old phone back to them, as required to not get charged. So can't go back to that. After thinking about it, the S7 or S7E is a horrible choice since they will be replaced soon and then I'll be pissed I just got an old model.

blacjac30 said:
Keeping mine
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Ditto....like most of you I'm paying the extra few bucks a month to upgrade with each new release so I'll hang on to my 7 til Sammy drops a new flagship.

Me!!
kstephens98 said:
There's absolutely no other phone I want, so I'm seriously considering not turning my phone in and continuing to use it. Plus I'm not at all happy with the compensation of a $25 credit. What I would deem fair is allowing me to "use" an S7e or ANY phone I want until a suitable replacement phone (S8, Note 8, etc.) becomes available and then turning in the loaner for the better phone. Anyway... anyone else going to chance it and just keep on using their Note 7?
Sent from my SM-N930P using Tapatalk
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I am going to keep using mine. There is NOTHING else that is even close to the Note 7. All of us who own the phone knows it is the sweetest one out there. I had considered the LG V20, but I would feel as though I had an inferior phone; judging by the reviews.
The reason I am here today is to root the phone to prevent Samsung from sending some type of kill update.

Related

Note 5, s7 Edge or Note 7?

So, I'm due an upgrade. A certain electronics dealer (not sure if it would be against the rules to name them) is running 2 promos: 1) Get a Note 5: get a $250 gift card at time of purchase. 2) Get any of the s7devices (Edge/Note too) and get a free 32" Sammy Smart TV. I don't really need the tv but the mother in law could use it. So, I literally cannot decide which to get. They have pros and cons all around. I'm a trucker, so my concern about the Edge's display is whether the glare along that curve would be annoying or distracting. My wife's s7 hasn't lagged yet, but reviews of both Notes mention lag (precious few reviews of Note 5 after MM update). Most reviews can't call a clear-cut "pick this one." And so, the freebies enter the equation. What do you guys think? I'm sure some of you had the 5. Do you think the 7 is significantly better? That it performs better?
Depends, I have been a note fan for along time. I use the s pen a bunch, and love the 5.7 inch screen size. I would say if you ate a note fan , and use the s pen a lot then go with the note 7. If you don't use the pen the the s7(or edge) would be good. I had the note 5 as my daily phone for a year, it's a solid phone, but the note 7 is better. The IP68 rating is awesome and I take the note 7 everywhere without worry about the weather. The battery performance is soo much better than the note 5 as well. I also was able to get the 256gb SD card for the Note 7 and its been great to be able to have all my music in my phone again. Hope this helps.
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Sorry for lateness of reply. I've been testing an s7 Edge and an iPhone 6s+ to see if either is a suitable "upgrade." Can't do the iPhone. It's just too limiting. BUT since the Note 7 is officially done for, is the Note 5 "just as good?" I use the S Pen semi-regularly, but it isn't essential. I can do what I do without it. So I'm down to these 3 phones: s7 Edge which is ok but I'm UNimpressed with its performance. Seriously. I expected better, for some reason. LG v20 which is costly and even the AT&T rep was telling me "I've had literally 10 LG V10s returned in 6 months for manufacturing flaws." I asked her to elaborate and she said "Screen issues. Lines and such." Or the Note 5. If the s7 isn't flawless IMO, then how can a half generation older device be any better? Any input is appreciated.
keithfrombm said:
is the Note 5 "just as good?"
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I think it depends who you ask, and of course what you want to use it for. It isn't a bad device, but to give you an idea, I skipped the Note 5 in favor of my Note 4 at the time because of the removable battery and no SD card. The Note 7 however, was new enough to get me over to the other side and give the "no removable battery" a go (one of the added reasons was also the 256 GB SD card lol).
Right now, my personal options for a new phone are Pixel, V20, S7 Edge or back to my old Note 4 for the time being. And in all honesty, unless I like how the S7 Edge feels within a cover, I'll likely end up with my Note 4 again. I need the space an SD slot can provide me, and well, I'm still kind of hooked to the idea of being able to remove a battery and put a new one in
svache said:
I think it depends who you ask, and of course what you want to use it for. It isn't a bad device, but to give you an idea, I skipped the Note 5 in favor of my Note 4 at the time because of the removable battery and no SD card. The Note 7 however, was new enough to get me over to the other side and give the "no removable battery" a go (one of the added reasons was also the 256 GB SD card lol).
Right now, my personal options for a new phone are Pixel, V20, S7 Edge or back to my old Note 4 for the time being. And in all honesty, unless I like how the S7 Edge feels within a cover, I'll likely end up with my Note 4 again. I need the space an SD slot can provide me, and well, I'm still kind of hooked to the idea of being able to remove a battery and put a new one in
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Like you, I held off on the 5 because of those issues. But I'm not a huge fan of the edges/curves. There's not a case on the market that provides decent protection for it simply due to the design. To make matters worse, Zagg pulled its tempered glass protectors because they weren't staying on. Haven't found one yet that does. Functionally, it's an awful design. It's easily broken. The v20 is an option, but it's really expensive, and I just can't justify that for an LG. They don't deserve it. I've never had luck with LG devices lasting. I'm not even remotely interested in the Pixel, but my Note 4 screen has burn-in. The s7 Edge isn't awful, but I was hoping for more in terms of performance. I may just return this one and get a regular s7.
The closest thing to the note 7 is the note 5.. I'm actually using both of them till I return my note 7..lol
I got the N5 when it came out, i was hesitant about the battery and memory (reason i got the 64gb) but i have had no issues. Im glad i didn't sell it. Its in perfect condition.
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keithfrombm said:
The v20 is an option, but it's really expensive, and I just can't justify that for an LG. They don't deserve it. I've never had luck with LG devices lasting.
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Hmm, I think that's a bit the thing. While I have read others saying similar things, I never had any issues with LG Prada that I had when it first came out. I loved that phone at the time.. but granted, it's also the only LG I ever owned so I don't really know for sure how the brand holds up with other models.
I bought an LG TV & Sound plate, and have owned a G2 & Tab 7.0. only the Tab 7 still works. Also, WAAAAY back in the day I had an LG Vu (in the pre-smart phone era). The $200 rebate helps lean me towards it.
keithfrombm said:
I bought an LG TV & Sound plate, and have owned a G2 & Tab 7.0. only the Tab 7 still works. Also, WAAAAY back in the day I had an LG Vu (in the pre-smart phone era). The $200 rebate helps lean me towards it.
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There's a rebate on the V20 with ATT? If so, that may just be it for me to get pulled into it.
svache said:
There's a rebate on the V20 with ATT? If so, that may just be it for me to get pulled into it.
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You have to trade in a paid off smartphone with a minimum value of $5. LOL I'm serious.
keithfrombm said:
You have to trade in a paid off smartphone with a minimum value of $5. LOL I'm serious.
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Hmm... darnit, I wish I didn't destroy a bunch of old smartphones a few months ago. Unsure if there's anything left besides my trusty Note 4... not really feeling like giving that phone up (plus it will get as much if not more when I sell it second hand).. imagine something like the Note 7 debacle happens again lol
---------- Post added at 10:47 ---------- Previous post was at 10:44 ----------
Hmm just quickly checked.. still have to Galaxy S's (the first one)... guess I could get rid of those lol
---------- Post added at 10:55 ---------- Previous post was at 10:47 ----------
Hmm it seems I have a few more old phones, but they're all older than the S and unsure if they are all qualified to them as "smartphone", I even still have the LG Prada lol
Att charges 830 for the v20 and T-Mobile charges 750. Att is a rip off.
borijess said:
Att charges 830 for the v20 and T-Mobile charges 750. Att is a rip off.
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I agree, ATT is a lot more expensive, not just phones but also with the plans. Sadly it's also the only one (together with Verizon, but I want GSM for my trips to Europe so no chance I go to them) that has decent coverage in my state. T-mobile really lacks when it comes to coverage, their customer service isn't that great either in all honesty. The price is right, I agree, if only they had decent coverage then I could live with it I guess.
This might be good for us.
http://www.sammobile.com/2016/10/23...tedly-let-customers-get-a-galaxy-s8-for-free/
borijess said:
This might be good for us.
http://www.sammobile.com/2016/10/23...tedly-let-customers-get-a-galaxy-s8-for-free/
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What about those that just stayed with their old Note 5. This is interesting. No point in me going to a s7 when i still have a perfect N5. Hope im not screwed for not jumping to the s7
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mayonesa01 said:
What about those that just stayed with their old Note 5. This is interesting. No point in me going to a s7 when i still have a perfect N5. Hope im not screwed for not jumping to the s7
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I am thinking of holding on to the note 7 shut it off and use my one plus 3 until the s8 arrives. Then I will exchange for a s7 edge.
I wanted to hold out with my N7 but when they banned them on flights I figured just switch and deal with it...I went with the s7 edge because it was the closest to the N7...I've had it a few weeks now and it's okay. does most of the things the N7 did...I am unhappy with the screen size and do wish I had the stylus...Battery life is similar..But I do feel like I have gone backwards...
I have been calling ATT cust service and my local store trying to convince them to let me get the upgrade when the N8/S8 comes out but they wont...so I'm unhappy I'm locked into this Next contract with a year old phone..
I read Samsung may be doing upgrade offers to the N8 for N7 owners so there is still hope....
This S7 edge is an okay replacement to get us thru but its not a N7....
roninep said:
I wanted to hold out with my N7 but when they banned them on flights I figured just switch and deal with it...I went with the s7 edge because it was the closest to the N7...I've had it a few weeks now and it's okay. does most of the things the N7 did...I am unhappy with the screen size and do wish I had the stylus...Battery life is similar..But I do feel like I have gone backwards...
I have been calling ATT cust service and my local store trying to convince them to let me get the upgrade when the N8/S8 comes out but they wont...so I'm unhappy I'm locked into this Next contract with a year old phone..
I read Samsung may be doing upgrade offers to the N8 for N7 owners so there is still hope....
This S7 edge is an okay replacement to get us thru but its not a N7....
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You're not necessarily locked into it though.. if you have the Next 12, and if you still have several months to go until the 12 months, you could pay forward to get the upgrade. The rules are pretty much saying that it needs to be paid for 12 months, not that you cannot upgrade for 12 months. Meaning, you pay a few months extra (let's say it comes out in august, you would have to pay 2-3 months extra probably). It isn't a favorable option since the phone you're essentially renting from them becomes more expensive to rent, but I have had it confirmed by an ATT rep that this is indeed possible to do.
svache said:
You're not necessarily locked into it though.. if you have the Next 12, and if you still have several months to go until the 12 months, you could pay forward to get the upgrade. The rules are pretty much saying that it needs to be paid for 12 months, not that you cannot upgrade for 12 months. Meaning, you pay a few months extra (let's say it comes out in august, you would have to pay 2-3 months extra probably). It isn't a favorable option since the phone you're essentially renting from them becomes more expensive to rent, but I have had it confirmed by an ATT rep that this is indeed possible to do.
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I'm on the Next 30....I'll call ATT tomorrow and see if I can switch to the 12...ur right it's a better option altho i guess a little more expensive...

AT&T Will Let Customers With Replacement Galaxy Note 7s Swap Out Their Devices

Bad news for Samsung keeps on coming
AT&T will allow any of its customers with replacement Samsung Galaxy Note 7 devices to swap them out for a different smartphone, the company tells The Verge. The move follows Sprint's decision to let its customers return replacement Note 7s for a device from a different manufacturer on the heels of a replacement Note 7 catching fire on a plane earlier this week. The US Consumer Product Safety Commission has opened an investigation into the fire.
At this rate it's likely that Verizon and T-Mobile won't be too far behind in offering to swap out replacement Note 7 devices. With the uncertainty around the safety of the Note 7, offering a full exchange is the easiest way to ease the worries of consumers until the CPSC completes its investigation. If you're an AT&T or Sprint customer, you can take your replacement Note 7 back to the carriers' respective retail stores and exchange the devices for another smartphone of your choosing.
http://www.theverge.com/circuitbrea...tt-samsung-galaxy-note-7-replacement-exchange
Interesting. Not sure what i would do. So far i am enjoying my replacement note 7. If it comes to it i guess i will have to make a decision but i need more info before making that move. Its a shame, Samsung makes good stuff, its unfortunate they are having these issues. We shall see
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If the pixel lured me more I would be all over this but it's just meh. Only reason would be for the software and to be honest. touchwiz isn't as bad as I remember it...this is coming from a nexus guy.
I just called AT&T and none of the Reps seem to know anything about this so called return hmmm.
sugaman said:
I just called AT&T and none of the Reps seem to know anything about this so called return hmmm.
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Yeah I also called. The rep put me on hold to do some research on it and read it . It's something all reps doesn't know about yet. You have to the end of the month to do so. I have the option to switch it out to another device or just return it for a free refund. He made sure that was stated on my account for me to not have problems.
sugaman said:
I just called AT&T and none of the Reps seem to know anything about this so called return hmmm.
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Yep, it's probably craziness in the near future for us, all over again. All four carriers are allowing an exchange now, Ihttps://www.google.com/amp/www.theverge.com/platform/amp/circuitbreaker/2016/10/7/13202250/att-samsung-galaxy-note-7-replacement-exchange
I don't see a future with note 7 in hand. I do love the phone., hope it's not recalled again but its not looking good.
At leaset in the next few weeks we will have a few more phone choices...... unlike last month. I am thinking of.jumping to the V20 if a 2nd recall happens
This really sucks because I've fallen in love with my Note 7. There's not even any other phone on AT&T that I would get with the exception of the S7 edge. I'm really hoping this guy turns out to be a scam artist.
dooku77 said:
This really sucks because I've fallen in love with my Note 7. There's not even any other phone on AT&T that I would get with the exception of the S7 edge. I'm really hoping this guy turns out to be a scam artist.
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Carriers must know something we don't... I think if there was any chance of this being fake they wouldn't have reacted this way so quickly. I think they know something we don't.
Chadly said:
Carriers must know something we don't... I think if there was any chance of this being fake they wouldn't have reacted this way so quickly. I think they know something we don't.
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I know. I might jump ship. The carrier's have to know something. Since when does AT&T reach out to Android Central to tell them they are also on board with the device turn in.
I feel there is little choice but to change. It's only a matter of time before the next report of a burning replacement and good luck selling this second hand in the future . I will try the v20. I wish I had kept my Note5 and not lost $350 on selling it.
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Chadly said:
Carriers must know something we don't... I think if there was any chance of this being fake they wouldn't have reacted this way so quickly. I think they know something we don't.
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I've been thinking the same thing all day. A CSPC official said in an article that if the phone was a replacement one that there will more than likely be another recall.
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and here i am completely unable to even buy a note 7. AT&T keeps telling me no since i opted for the refund instead of a loaner phone. I fumed so much over that.
Not even sure which phone to go with. The Note 7 was the only phone that checked all the boxes. I sold my S7 Edge to get it, and I am not going to go buy another one.
-big screen
-water resistance
-expandable storage
-fast charging
-no on screen buttons
Not necessarily guys, relax. They may be doing this just to cover their own ass. I would like to believe that if anything real serious was known an announcement would be made my Samsung.
We shall see i the days to come. Samsung reacted quickly the 1st time, lets see what happens
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I just hope the v20 has a good screen.
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Mayonesa said:
Not necessarily guys, relax. They may be doing this just to cover their own ass. I would like to believe that if anything real serious was known an announcement would be made my Samsung.
We shall see i the days to come. Samsung reacted quickly the 1st time, lets see what happens
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I just feel this phone will be at the bottom.of the pile like a non flagship budget. For cases, accessories, updates ect... . Not many people are on board with the note 7, if there is no recall not many will be on board with all the bad press. So why would anyone put any effort or invest money/more products into the note 7. Speaking. Of, we will surely not see a functional.curved glass SP. In my line of work tempered sp is a must. One reason why I may go v20, same.screen real estate as the note 7 but not curved so SP will actually stay on.
The note 7 and bogo deal was the only reason I upgraded and added a phone to my plan. Samsung had no other device I want so now I may get screwed out of the bogo and have to pay more each month than I had originally planned and I can't take back my note 5 now, which I gave to our functioning disabled son
Its absolutely tragic that this is happening. I really wanted this device to be my go to for the next couple of years. Its my first phone since the Note 4 was released and its a beast! I guess in the race to create a flagship like this Samsung has finally cut too many corners. It seems to me that the inherent design of the battery and the chassis just aren't optimal. They should have spent a bit more time on the battery enclosure and possibly reduced the battery capacity slightly to compensate for the tight tolerances. Im not even really sure that would have done anything to help. But anyhow, I think the rest of the community will probably feel the pain. I have already started looking at other devices, leaning (for the first time in 8 years) towards another iPhone. Or I can go to the Pixel xl. Everything other than the Note 7 released this year has been such a let down though.
tazbo28 said:
Its absolutely tragic that this is happening. I really wanted this device to be my go to for the next couple of years. Its my first phone since the Note 4 was released and its a beast! I guess in the race to create a flagship like this Samsung has finally cut too many corners. It seems to me that the inherent design of the battery and the chassis just aren't optimal. They should have spent a bit more time on the battery enclosure and possibly reduced the battery capacity slightly to compensate for the tight tolerances. Im not even really sure that would have done anything to help. But anyhow, I think the rest of the community will probably feel the pain. I have already started looking at other devices, leaning (for the first time in 8 years) towards another iPhone. Or I can go to the Pixel xl. Everything other than the Note 7 released this year has been such a let down though.
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I'm in the exact position bro. Wow off topic but I just took my phone in the shower with me and obviously it got soaked and now the loud speaker sounds all distorted...
Chadly said:
I'm in the exact position bro. Wow off topic but I just took my phone in the shower with me and obviously it got soaked and now the loud speaker sounds all distorted...
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For sure! Yikes, I believe that steam and heat actually causes the rubber seals to loosen a bit. Its one of the only ways that you can actually get water damage on these devices other than taking them too deep in the water. Sorry bud, Im sure you can still give it back though when/if you decide too. lol
So it's not normal for the loudspeaker to sound like crap after? It seems like it's back to normal now.
Chadly said:
So it's not normal for the loudspeaker to sound like crap after? It seems like it's back to normal now.
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Yes it is normal until it dries out.

Note 7 v2 being investigated for a possible recall on the new V2 Note7

This is so sad as soon as T-mobile let me take this this back I'm going to return my (Replaced v2 Note7) for my money back and maybe buy a used s7 edge til the Note8.
Sprint and AT&T already is letting customers return the newly replaced v2 Note7 for a full refund.
http://www.theverge.com/2016/10/7/13196456/sprint-galaxy-note-7-replacement-exchange
http://bgr.com/2016/10/07/galaxy-note-7-exchange-refund-sprint-t-mobile-att-verizon/
Sprint
Sprint was the first carrier to announce unconditional replacements for any customers with a Note 7. “If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” a Sprint representative told Recode.
The return policy will presumably get customers the full retail price of the phone towards another device, and given the big sticker price on a Note 7, customers should be able to pick up just about any other smartphone.
T-Mobile
While T-Mobile doesn’t have a specific policy in place for Note 7 devices, the company also told Recode that customers with a Note 7 can use T-Mobile’s standard 14-day “remorse” policy to return or exchange their phone. The 14-day period starts from when customers picked up their replacement Note 7 devices, so most people should still be covered under that window.
AT&T
AT&T followed Sprint’s lead, telling The Verge that customers with a Note 7 can bring their phones into a store and exchange them for any other smartphone. There’s no specified window on how long you have to bring your device in, but given the ongoing investigation by the US Consumer Product Safety Commission, it’s not likely to end any time soon.
Verizon
Verizon hasn’t fully outlined its exchange program, but it has committed to exchanging devices. In a statement, a Verizon spokesperson told BGR “for any Verizon customer concerned about the safety of their replacement Note7 smartphone, they will be able to exchange it for an alternate smartphone. We will provide additional details later today.”
T-Mobile is allowing it too.
charlieb620 said:
T-Mobile is allowing it too.
Click to expand...
Click to collapse
Cool thx, I'm going to return then.
I'm going to wait and see if turns out to be a second recall. Looks like the carrier are getting jump on it maybe they know already there's going to be another recall. If they do recall it again you can forget about software updates from the carriers. Now I have to decide if I want to get the LG V20 or go back to the iPhone SE if they do a 2nd recall. Battery life on that little phone was awesome. Only phone I managed to get 1 1/2 days of usage before having to charge it. What a ride from the anticipation of receiving the device to this now. At least I got 2 256gb memory cards out of this ordeal.
ATT may stop selling the Note 7
http://www.technobuffalo.com/2016/1...-in-unprecedented-move-following-latest-fire/
keeps getting worse for the Note 7. If that happens most likely the rest of the carriers will follow through.
Wow this sucks, theres no other phone that I like out there right now either. Pixel looks nice but no sd cards kills it for me, the 4k will eat up the sd card, even with unlimited cloud storage. v20 is eh.... and iphone 7... well its an iphone...
Wow I just got my replacement today lol. I'm hoping it's just a one off that exploded I really like this phone and I don't want an official recall on V2.
The Pixel is the only other choice for me too but I don't think the camera on the Pixel will produce the depth that the note 7 does and I love those deep looking shots.
Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.
Welp, time to return my V2, and get another replacement Note 7, and do the 256GB SD Card trick again :'D. Then return that for a $50 restocking fee and get the Pixel.... /sarcasm
or was it?
I got mine the other. Everything is perfect, which I'm quite surprised lol. Did a back up restore and I thought it would get hot and it didn't. It wasn't even laggy while downloading and installing my apps. I seriously hope there is no recall. This phone just rocks at least for now.
Sent from my SM-N930T using XDA-Developers mobile app
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
kdoweb said:
Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.
Click to expand...
Click to collapse
What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7
TechBSwift said:
What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7
Click to expand...
Click to collapse
To each his own. I do hope your note 7 wont overheat, I rather be safe then sorry.
Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
Click to expand...
Click to collapse
Yeah there is another V2 in Taiwan that started smoking. Getting interesting
pcriz said:
Yeah there is another V2 in Taiwan that started smoking. Getting interesting
Click to expand...
Click to collapse
If all the US carriers are letting us return with no questions ask, that alone is reason enough for me to return.
I might buy this phone:
http://www.bestbuy.com/site/samsung...5ac&ksprof_id=10&ksaffcode=1943582&ksdevice=c
Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
Click to expand...
Click to collapse
http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.
Intub8 said:
http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.
Click to expand...
Click to collapse
It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
Sent from my SM-N930T using XDA-Developers mobile app
NXLTrauma25 said:
It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
I agree. I wish I could go back to August and just not buy the phone. I traded in my s7 edge and paid $180 to upgrade early. Not to mention the deposit for 2 notes. I will never see that money again. So I can get another s7 edge and be out the cash I paid to upgrade early and have to start back at payment number 1 out of 24. Feel like a rape victim from law and order.
Sent from my SM-N930T using XDA Premium HD app
https://imgur.com/gallery/BGWPK
Sent from my SM-T810 using Tapatalk
barfingmonkey said:
https://imgur.com/gallery/BGWPK
Sent from my SM-T810 using Tapatalk
Click to expand...
Click to collapse
That video was somewhat disheartening. And only 2 hours old?
All I need is for that to hit the news then my daughter and my mother will both have a tizzy all over again and start worrying about Samsung melting my face off.
This has been a pretty rough ride. I feel like I bought a Ford Pinto.
Sent from my SM-N930T using XDA-Developers mobile app

Verizon just told me to keep my note 7

He said they just got more info from Samsung again saying the recall is just voluntary. He said Samsung is investigating whether or not those were new or old devices that caught fire and after their investigation is complete they could say all the new note 7s are fine... He said my upgrade isn't going anywhere and I should hold onto it and wait for it to be complete. What do you think?
I think regardless at this point with my wife and I both having notes in our home it's not worth it to keep them. Coming from a rooted Note 3 on Sprint I am not impressed with this $800 purchase in the slightest and these issues are not helping their cause. At this point I'm just ready to give it back put it behind us and wait till the next greatest thing. My Note 3 still runs great and I really miss my root options.
Sent from my SM-N930V using XDA-Developers mobile app
I just spoke with Samsung and they said this info from Verizon is totally false, the Note 7's are NOT safe, even the new batch with the black square on the box, and they want us to send them back for a refund.
mysmartone said:
I just spoke with Samsung and they said this info from Verizon is totally false, the Note 7's are NOT safe, even the new batch with the black square on the box, and they want us to send them back for a refund.
Click to expand...
Click to collapse
I think they are just trained to say that. Samsung has to cover their asses IN CASE the new ones really do have a widespread issue.
mysmartone said:
I just spoke with Samsung and they said this info from Verizon is totally false, the Note 7's are NOT safe, even the new batch with the black square on the box, and they want us to send them back for a refund.
Click to expand...
Click to collapse
If they knew for sure it was an issue that affected all devices I think they'd issue a mandatory recall and that agency would get involved(forgot the name).
DeMi-GoD said:
If they knew for sure it was an issue that affected all devices I think they'd issue a mandatory recall and that agency would get involved(forgot the name).
Click to expand...
Click to collapse
View attachment 3902087
Just received this from Verizon a few minutes ago.
I love how they conveniently leave out the $20 upgrade fee still being charged online, having to pay the taxes on the replacement up front even though we've already paid that or more for the Note 7 (which will EVENTUALLY be refunded to the account, maybe), and then being locked into another 2 year upgrade cycle even though it's more than possible that the Note 7's replacement will come out in the next 8 months and we'll then be stuck with whatever replacement we choose to get now, as a kneejerk reaction to not being able to keep the phone we (well, I, at least) absolutely love more than any smartphone I've owned since the DroidX. I'll have to buy another case for the new phone, and yet ANOTHER screen protector (5th one now since I went through 2 ****ty glass ones on the first Note before settling on a film one and then having to get another one for the replacement Note).
**** this whole situation. I love the Note 7 and hate that I'm going to end up settling on the S7E (To keep in the Samsung family for my GearVR and Fit2) and being stuck with it till well after the Note7's replacement hits the market. If the Pixel XL had removable storage I'd just jump over to that, get a refund on the GearVR, sell the Fit2 and just stew in it for the next 2 years. 32gb without removable storage, on a "flagship" with VR support? Has Google never seen the file sizes of high res 3D Movies and VR porn? Daydream is gonna flop if Pixel is its driving force in the market.
This. ****. Sucks.
JinxtPhoto said:
I love how they conveniently leave out the $20 upgrade fee still being charged online, having to pay the taxes on the replacement up front even though we've already paid that or more for the Note 7 (which will EVENTUALLY be refunded to the account, maybe), and then being locked into another 2 year upgrade cycle even though it's more than possible that the Note 7's replacement will come out in the next 8 months and we'll then be stuck with whatever replacement we choose to get now, as a kneejerk reaction to not being able to keep the phone we (well, I, at least) absolutely love more than any smartphone I've owned since the DroidX. I'll have to buy another case for the new phone, and yet ANOTHER screen protector (5th one now since I went through 2 ****ty glass ones on the first Note before settling on a film one and then having to get another one for the replacement Note).
**** this whole situation. I love the Note 7 and hate that I'm going to end up settling on the S7E (To keep in the Samsung family for my GearVR and Fit2) and being stuck with it till well after the Note7's replacement hits the market. If the Pixel XL had removable storage I'd just jump over to that, get a refund on the GearVR, sell the Fit2 and just stew in it for the next 2 years. 32gb without removable storage, on a "flagship" with VR support? Has Google never seen the file sizes of high res 3D Movies and VR porn? Daydream is gonna flop if Pixel is its driving force in the market.
This. ****. Sucks.
Click to expand...
Click to collapse
I did a swap and they never charged me a $20 upgrade fee or any taxes on the replacement.
mysmartone said:
I did a swap and they never charged me a $20 upgrade fee or any taxes on the replacement.
Click to expand...
Click to collapse
Did you do this at the store or online?
ikarma said:
Did you do this at the store or online?
Click to expand...
Click to collapse
I called 611 and did it with a rep over the phone.
mysmartone said:
I called 611 and did it with a rep over the phone.
Click to expand...
Click to collapse
Ah nice. I had called 611 earlier and they told me I wouldn't be charged the $20 but would be charged tax.... I told them I would do it Friday since I am broke. I know when I bought my Note 7 I didn't pay tax nor an activation fee.
Samsung finally posted something on their facebook page. Their wording makes me feel better... This is all precautionary...
mysmartone said:
Just received this from Verizon a few minutes ago.
Click to expand...
Click to collapse
This f.... Always trying to pull some sleek sh.. I can't exchange my phone online because I have unlimited data and it's not giving me that option after I pick a new device...
DeMi-GoD said:
Samsung finally posted something on their facebook page. Their wording makes me feel better... This is all precautionary...
Click to expand...
Click to collapse
Read what you want and skip over that everything for the Note 7 is halted and they're looking for alternative solution, meaning something other than note 7. It's dead, get over it.
JinxtPhoto said:
I love how they conveniently leave out the $20 upgrade fee still being charged online, having to pay the taxes on the replacement up front even though we've already paid that or more for the Note 7 (which will EVENTUALLY be refunded to the account, maybe), and then being locked into another 2 year upgrade cycle even though it's more than possible that the Note 7's replacement will come out in the next 8 months and we'll then be stuck with whatever replacement we choose to get now, as a kneejerk reaction to not being able to keep the phone we (well, I, at least) absolutely love more than any smartphone I've owned since the DroidX. I'll have to buy another case for the new phone, and yet ANOTHER screen protector (5th one now since I went through 2 ****ty glass ones on the first Note before settling on a film one and then having to get another one for the replacement Note).
**** this whole situation. I love the Note 7 and hate that I'm going to end up settling on the S7E (To keep in the Samsung family for my GearVR and Fit2) and being stuck with it till well after the Note7's replacement hits the market. If the Pixel XL had removable storage I'd just jump over to that, get a refund on the GearVR, sell the Fit2 and just stew in it for the next 2 years. 32gb without removable storage, on a "flagship" with VR support? Has Google never seen the file sizes of high res 3D Movies and VR porn? Daydream is gonna flop if Pixel is its driving force in the market.
This. ****. Sucks.
Click to expand...
Click to collapse
I'm switching over to the Pixel XL also and was concerned about not having storage but they do offer a 128GB option. That's what I'm getting.
https://www.google.com/amp/s/www.cn...-makes-it-official/?client=ms-android-verizon
Samsung still can't reproduce the problem. They lost in the court of public opinion which matters more. No way are they going to stick me with an older s7 on a payment plan. They should offer an even better deal at least.
I no longer feel unsafe using the Note, could be incredibly dumb, but I'm not convinced by the new reports. Verizon sending me out of the store with this "dangerous" item and just cutting the cord was surreal too.
i just swapped my Note 7 for an iPhone Plus . I didn't go to a store, I called the 611 support line and ordered through a Verizon rep. They sent me the new iPhone, but didn't include anything pertaining to how I send the Note back. Are they reporting all swaps to Samsung so that Samsung will automatically send me a mailing box? I highly doubt it. So for now, I've activated the iPhone, and I'm still using the Note 7 as strictly a wifi device, so I can do everything with it other than take phone calls and send texts. I think I have the best of both worlds. BTW, the battery life on the iPhone is phenomenal, the first day when I was setting everything up, I got SOT of almost 8 hours. It's also very fast and smooth.
Welp as of Saturday at noon it will be illegal to take a note 7 on a plane. This might change some folks minds on keeping that "free" phone.
Sent from my HTC6545LVW using Tapatalk
dottat said:
Welp as of Saturday at noon it will be illegal to take a note 7 on a plane. This might change some folks minds on keeping that "free" phone.
Click to expand...
Click to collapse
Yeah but, how are they going to know you have a note 7? They gonna start closely looking at everyone's phones from now on or what?

Anyone upgrading to the S8+?

Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
I'll wait for the N8 and I think I heard people say the N8 would be out at the end of the year. Don't quote me on that.
If they are re releasing the N7. As long as it is still a beast of a phone like it was on original release. I will be happy with that. At a cheaper price of course. The pen spoiled me that's for sure
Sent from my Nexus 9 using Tapatalk
That is kind of what is holding me back, the lack of the S-Pen, but if you were to ask me how often do I use it, I'd say about 5 times since I got the phone in my hand haha
I like the luxury of having it if I need/want to use it, but do not find myself using it that much unfortunately.
elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
Click to expand...
Click to collapse
They told me I'll get credit for everything I paid so far if I return it. I called an hour ago and I'm still deciding off I should get the s8
Sent from my SM-N930T using Tapatalk
zbms said:
They told me I'll get credit for everything I paid so far if I return it. I called an hour ago and I'm still deciding off I should get the s8
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I will head to the store today to see if I like the s8+ or not. the only thing really holding me back would be the fact that i wont be able to jump to the N8 when it comes out since it will be less than a year or 50% of the phone, so thats really the one and only thing. S8 is technically better in terms of specs I think. It is a bit more narrow but bigger screen, but no s-pen.
Eh, decisions, decisions lol
You'll get your credit, only thing is if you were in Jump on Demand then it gets voided and you have to start a different jump program.
It sucks, I didn't wanna have to get rid of JOD. I'm debating if I want to or not now.
Sent from my SM-N930T using XDA-Developers Legacy app
ThC23 said:
You'll get your credit, only thing is if you were in Jump on Demand then it gets voided and you have to start a different jump program.
It sucks, I didn't wanna have to get rid of JOD. I'm debating if I want to or not now.
Sent from my SM-N930T using XDA-Developers Legacy app
Click to expand...
Click to collapse
Yep, I was thinking of that too, but I was originally on Jump 2.0 and did not want to switch to JoD. I dont remember the reasoning why I DIDNT want to switch, but i'm fine with J2.0 because I only jump ones a year either way to the next best samsung lol
Note 7 to Galaxy S8+ Jump on Demand
I've been a lurker on XDA until now; I will describe my time with the Note 7 and switch to the (pre-ordered) S8+.
I obtained my Note 7 shortly after it was released a second time. Confident that the batteries were fine despite allegations of a second round of explosions, I decided to keep my device. I downloaded (and pointedly resisted updating) EZ Disabler Pro, and promptly disabled updates as users on this forum warned of upcoming updates that would limit battery life, and functionality. The app and update restrictions have been in place since November 2016; therefore I still possess a Note 7 device which charges to 100% and more or less performs the way it was intended to at the time of release.
I use my S-Pen constantly. Smart Select is a tool I use multiple times, every day, and I will be quite sad to let it go as I upgrade to the Galaxy S8+. However, having a supported device which will receive updates and is not banned on commercial aircraft is worth the trade in until the Note 8 pops in October of this year.
T-Mobile has made the transition difficult. Any time I call about billing issues or service agreements, representatives ask me about the Note 7 and seem to be unable to process requests on my line because of the phone's status as a recalled device. The first time I called into to pre-order the Galaxy S8+ and trade in my Note 7 through Jump on Demand, I was refused. The representative informed me that I would be unable to complete this trade in due to the Note 7's status, and that I must continue through a standard Jump upgrade, which would put me on an Equipment Installment Plan (EIP). I firmly believe in technology leasing due to the financially unfeasible process of owning the latest devices, and was not willing to take the EIP route. Instead, I ended my call with T-Mobile and decided to do some research on the JoD lease.
In my research I found that as a lessee, I do not own my Note 7. The Note 7 belongs to T-Mobile, and they must take it back and continue my program with a new phoneas long as the trade in device meets the physical requirements for return. (My phone is in mint condition) I also found that pre-orders are covered under JoD, and then was confused as to why I was being refused.
After learning this, I called T-Mobile again, in the early morning hours (I'm in EST US) at about 2am. Turns out that standard customer service representative in the US are just lazy and unwilling to do research. My rep was based in the Philippines and while she initially had responses very similar to earlier reps I had spoken to, upon being asked direct questions about my JoD lease, she took the time (spent about 75 mins on the phone with her) to look through documentation, click through menus on her employee terminal and find the option of continuing my JoD lease, and pre-ordering the S8+ through that portal.
TLDR;
If you're being told that you can't continue JoD because you have a Note 7 and would like to trade in for the S8(+), ask direct questions about your lease until the reps stop being bums and actually go through the documentation. IT IS POSSIBLE TO PRE-ORDER THE S8+ ON JoD COMING FROM A NOTE 7. They will take the first opportunity to hand you off to another rep or force you through the method that they are most familiar with. Keep in mind, newer reps may not know anything about JoD since the program has long been unavailable to new customers. Foreign reps in my experience (whether it be for billing issues, accidental charges, line adjustments, etc) seem to care more your situation/satisfaction than the average US rep.
P.S:
Be warned, JoD is no longer available to new or existing customers. If you leave JoD now, it will not be possible to get back on such a lease. JoD lessees are grandfathered to the program.
elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
Click to expand...
Click to collapse
I own my Note 7 outright, paid in full. I have no intentions of getting the S8, I'll wait for the next Note. I do, however, intend to return my Note 7 for a full refund and get the Note 8 without having to pay too much more. I'd love to have somebody at Magenta try to tell me the recall is over. Fact is, it is not! There is no expiration date and they can't invent one!
RaymondPJR said:
I own my Note 7 outright, paid in full. I have no intentions of getting the S8, I'll wait for the next Note. I do, however, intend to return my Note 7 for a full refund and get the Note 8 without having to pay too much more. I'd love to have somebody at Magenta try to tell me the recall is over. Fact is, it is not! There is no expiration date and they can't invent one!
Click to expand...
Click to collapse
I recently took the plunge and finally returned my note 7. No T-Mobile stores I went to would accept it saying the recall had expired, smh. I eventually ended up doing the return through Samsung and got a better deal. Phone and 2 cases plus the extra $25 from Samsung netted me back $999. I'll gladly take that in a check than credits from T-Mobile.
89dynasty said:
I recently took the plunge and finally returned my note 7. No T-Mobile stores I went to would accept it saying the recall had expired, smh. I eventually ended up doing the return through Samsung and got a better deal. Phone and 2 cases plus the extra $25 from Samsung netted me back $999. I'll gladly take that in a check than credits from T-Mobile.
Click to expand...
Click to collapse
Like the other carriers they were compensated by Samsung for all Note 7's. That's money they intend to keep, Magenta can be scandalous! Since mine is paid in full it won't go down that way when I return mind, I'll make sure if it!
Auvenell said:
I've been a lurker on XDA until now; I will describe my time with the Note 7 and switch to the (pre-ordered) S8+.
I obtained my Note 7 shortly after it was released a second time. Confident that the batteries were fine despite allegations of a second round of explosions, I decided to keep my device. I downloaded (and pointedly resisted updating) EZ Disabler Pro, and promptly disabled updates as users on this forum warned of upcoming updates that would limit battery life, and functionality. The app and update restrictions have been in place since November 2016; therefore I still possess a Note 7 device which charges to 100% and more or less performs the way it was intended to at the time of release.
I use my S-Pen constantly. Smart Select is a tool I use multiple times, every day, and I will be quite sad to let it go as I upgrade to the Galaxy S8+. However, having a supported device which will receive updates and is not banned on commercial aircraft is worth the trade in until the Note 8 pops in October of this year.
T-Mobile has made the transition difficult. Any time I call about billing issues or service agreements, representatives ask me about the Note 7 and seem to be unable to process requests on my line because of the phone's status as a recalled device. The first time I called into to pre-order the Galaxy S8+ and trade in my Note 7 through Jump on Demand, I was refused. The representative informed me that I would be unable to complete this trade in due to the Note 7's status, and that I must continue through a standard Jump upgrade, which would put me on an Equipment Installment Plan (EIP). I firmly believe in technology leasing due to the financially unfeasible process of owning the latest devices, and was not willing to take the EIP route. Instead, I ended my call with T-Mobile and decided to do some research on the JoD lease.
In my research I found that as a lessee, I do not own my Note 7. The Note 7 belongs to T-Mobile, and they must take it back and continue my program with a new phoneas long as the trade in device meets the physical requirements for return. (My phone is in mint condition) I also found that pre-orders are covered under JoD, and then was confused as to why I was being refused.
After learning this, I called T-Mobile again, in the early morning hours (I'm in EST US) at about 2am. Turns out that standard customer service representative in the US are just lazy and unwilling to do research. My rep was based in the Philippines and while she initially had responses very similar to earlier reps I had spoken to, upon being asked direct questions about my JoD lease, she took the time (spent about 75 mins on the phone with her) to look through documentation, click through menus on her employee terminal and find the option of continuing my JoD lease, and pre-ordering the S8+ through that portal.
TLDR;
If you're being told that you can't continue JoD because you have a Note 7 and would like to trade in for the S8(+), ask direct questions about your lease until the reps stop being bums and actually go through the documentation. IT IS POSSIBLE TO PRE-ORDER THE S8+ ON JoD COMING FROM A NOTE 7. They will take the first opportunity to hand you off to another rep or force you through the method that they are most familiar with. Keep in mind, newer reps may not know anything about JoD since the program has long been unavailable to new customers. Foreign reps in my experience (whether it be for billing issues, accidental charges, line adjustments, etc) seem to care more your situation/satisfaction than the average US rep.
P.S:
Be warned, JoD is no longer available to new or existing customers. If you leave JoD now, it will not be possible to get back on such a lease. JoD lessees are grandfathered to the program.
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Click to collapse
So are they mailing you something for the Note 7 or are you returning it to the store?
I'm want to get the S8, but I keep getting mixed answer from store and phone reps.
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I've been instructed to return my Note7 at a store within two weeks of receiving my new device. I just got the S8+ some 12-13 hours ago. I have not yet returned the Note7.
I'm currently in possession of both the S8+ and the Note7. They're quite similar actually; I think the upgrade is far more dramatic from the S7 or even the S7 edge.
Auvenell said:
I've been instructed to return my Note7 at a store within two weeks of receiving my new device. I just got the S8+ some 12-13 hours ago. I have not yet returned the Note7.
I'm currently in possession of both the S8+ and the Note7. They're quite similar actually; I think the upgrade is far more dramatic from the S7 or even the S7 edge.
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Thanks for the info, I went to Tmo store and did it there. I kept my JOD so I'll be able to get the Note 8 when it comes out. I'm a happy camper lol. But I went with the regular S8, same screen size as the Note 7, just less bezel.
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elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
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I'm using both phones(N7 & s8+). Let me make it a short and sweet. S8+ is pretty much like the N7. Both phones pretty much has same software and exterior, except s8+ is a bit taller(more screen real estate). You obviously missing out the mighty s-pen from N7. Look at the pic below, the N7 sits almost perfectly inside the s8+'s wallet case. For those whom still has the N7, IMO just keep it and wait until the N8.
PapaWangsta said:
I'm using both phones(N7 & s8+). Let me make it a short and sweet. S8+ is pretty much like the N7. Both phones pretty much has same software and exterior, except s8+ is a bit taller(more screen real estate). You obviously missing out the mighty s-pen from N7. Look at the pic below, the N7 sits almost perfectly inside the s8+'s wallet case. For those whom still has the N7, IMO just keep it and wait until the N8.
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Lol, I would of kept mine but my battery was getting ****tier and my charging port was so loose that by the slightest touch it would come off. It was getting annoying.
But you're right, S8 is pretty much a N7 without the pen. Which I miss lol
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