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So my sg2 broke not long ago so I had no choice but to send it to Samsung for a repair which I was hesitant at first after reading a few bad reviews and was concerned with how long the repair would take however I was pleasantly surprised. Samsung received my phone on the 25th and on the 26th they had completed the repair and sent it back to me and I received the phone the next day
So just getting it out there for anyone hesitant to send their phone to Samsung because they provided me a great service!!
Glad that ur phone's back
Sent from my HTC Nexus One using XDA
AC DC said:
Glad that ur phone's back
Sent from my HTC Nexus One using XDA
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Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.
It's great that they sent it back so fast. What was the issue with your phone?
Good to know! <3 Sammy
Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble
Imperiale said:
It's great that they sent it back so fast. What was the issue with your phone?
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It just randomly died, couldnt get it into recovery mode even with a jig and tried different batteries so it was obviously a hardware error.
jonny_ftm said:
Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble
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Sorry to hear that, maybe the engineers were just lazy and didnt actually check if the SD card was getting corrupted but rather just saw the phone detected the card and assumed the phone was fine, but if you have a blatant hardware issue like your phone is just completely dead then they will repair your phone in a day and have it back to you asap
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
diehard2222 said:
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
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This is based on my experience here in germany:
I went to the samsung homepage and entered some kind of a live chat with a service engineer which was very helpful and quick as well cause i didnt have to call anyone or wait in a stupid queue. she then sent me all the relevant forms to fill out and send back.
I never sent it to SC though cause the fault was only temporary. Batteryindication was totally messed and phone stuck while charging and overheating etc. Looked like a hardware fault but never came back after taking out battery for a night.
Gesendet von meinem GT-I9100 mit Tapatalk
dw9999 said:
Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.
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I'm currently struggling with a Vodafone V725 while mines away having the earpiece replaced
diehard2222 said:
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
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Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process
dw9999 said:
Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process
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What if you don't have the original box?
Sent from my GT-I9100 using Tapatalk 2
diehard2222 said:
What if you don't have the original box?
Sent from my GT-I9100 using Tapatalk 2
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You only send them your phone, no box, charger or battery etc is required. They get all the information they need from the serial number and IMEI.
Well in my case Samsung service is one of the worst I've ever seen
Obviously everyone's experience is going to be different and affected by what country they are in, the particular service center, or even the actual person handling your warranty claim. Which is why I am skeptical when hearing a bad (or good) experience with service centers.
Never had to use Samsung service but its not every day you read posts like this...hear a lot of negatives.
Sent from my GT-I9100 using XDA
wow, great to hear that samsung is so quick to take care of their customers.
not all samsung service centre are that awesome . malaysia samsung service center seems to be very slow
My local Samsung Mobile Service (Ho Chi Minh City, Vietnam) repaired my Galaxy S2 (change Mobo as it broken wifi) in only 1 hour. When waiting, i can use some mobile phone outside 4 fun (game, surf web).
Great service!
hey guys i came here before because i bricked my nexus 4 while flashing the correct stock rom , it tried to flash bootloader and then it just died , i sent it in to the fine folks at mobiletechvideos.com and they tried reviving my phone like 4 times using jtag , one out of those times it sucessfully flashed , but it had no imei whats so ever so they contacted me and told me i have a bad emmc or atleast the blocks or whatever for the bootloader area of the memory are bad/damaged, :crying: i never heard of emmc problems on nexus 4's but i purchased a motherboard on ebay , supposedly it has a clean imei and it was pulled from a working nexus that had a cracked screen.
will i run into any problems during the mobo swap ?
also can someone lead me to a educational purpose only guide of how to change imei on a fine device like mine ?? :good: :fingers-crossed:
I've done it to my Nexus, you wont run into any problems at all. Just make sure everything's connected properly.
Sent from my Nexus 7 using xda premium
SneakyGuyDavid said:
hey guys i came here before because i bricked my nexus 4 while flashing the correct stock rom , it tried to flash bootloader and then it just died , i sent it in to the fine folks at mobiletechvideos.com and they tried reviving my phone like 4 times using jtag , one out of those times it sucessfully flashed , but it had no imei whats so ever so they contacted me and told me i have a bad emmc or atleast the blocks or whatever for the bootloader area of the memory are bad/damaged, :crying: i never heard of emmc problems on nexus 4's but i purchased a motherboard on ebay , supposedly it has a clean imei and it was pulled from a working nexus that had a cracked screen.
will i run into any problems during the mobo swap ?
also can someone lead me to a educational purpose only guide of how to change imei on a fine device like mine ?? :good: :fingers-crossed:
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Changing IMEI numbers is illegal and may not be discussed here on XDA. Besides that an IMEI number is linked to a specific device and can not be transfered to another device.
ok well i hit the thanks button for you guys , just wanted to know
I have a water dmanaged nexus 4 wchich need a mainboard replacement.
I cant seem to find it on ebay or wherever.
Where could i find a mainboard with a clean imei? ramu
I sent my unit to a LG service center as it had similar issues to yours, and they had replaced the entire mobo without any issues. The IMEI is different as it no longer matches with the IMEI written behind the rear housing / sim tray.
Calex93 said:
I sent my unit to a LG service center as it had similar issues to yours, and they had replaced the entire mobo without any issues. The IMEI is different as it no longer matches with the IMEI written behind the rear housing / sim tray.
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Yeah its weird , maybe they have a batch of defective n4's ? Anyways I already bought a new mobo and swapped , its a bit late lol
Sent from my Nexus 4
SneakyGuyDavid said:
Yeah its weird , maybe they have a batch of defective n4's ? Anyways I already bought a new mobo and swapped , its a bit late lol
Sent from my Nexus 4
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What is cost of motherboard , which you got from ebay?
vsreddy said:
What is cost of motherboard , which you got from ebay?
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They're usually like $100 to $150 , I got lucky on a bid and got mine for $45
Sent from my Nexus 4
SneakyGuyDavid said:
They're usually like $100 to $150 , I got lucky on a bid and got mine for $45
Sent from my Nexus 4
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I have same issue like you , while flashing the bootloader phone got bricked, can it be repaired using Jtag?
And if repaired using Jtag , do i get any problems after like bad IMEI ?
Can anyone tell me where to buy one ? Cause I can't find a website that sells it... thanks.
OrbitalDroid said:
Can anyone tell me where to buy one ? Cause I can't find a website that sells it... thanks.
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Your best bet is probably on eBay. Just confirm with the seller that it has a clean IMEI before you buy it.
Sent from my Nexus 4 using xda premium
That pushes me away from rooting.. so it got bricked because the battery died? Or because it just did
Sent from my Nexus 4 using xda premium
Beerad875 said:
That pushes me away from rooting.. so it got bricked because the battery died? Or because it just did
Sent from my Nexus 4 using xda premium
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This.
Beerad875 said:
That pushes me away from rooting.. so it got bricked because the battery died? Or because it just did
Sent from my Nexus 4 using xda premium
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It just did , my model was probably faulty , so no worries , root away :thumbup:
Sent from my Nexus 4
Water damaged Nexus 4 requires motherboard swap
SneakyGuyDavid said:
It just did , my model was probably faulty , so no worries , root away :thumbup:
Sent from my Nexus 4
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Hi @SneakyGuyDavid,
My Nexus 4 sank in water today, when I showed it to a repair shop nearby, He asked me to change the motherboard and PCB.
When he plugged my motherboard into another Nexus 4, the phone started and it was showing the Kitkat animation boot screen ( I had upgraded mine). it stayed on the animation screen for a while but didn't proceed further. After waiting for 2 mins. or so, he switched it off.
Now, I am not able to understand if the motherboard really needs to be changed
I thought if the motherboard was faulty, it wouldn't even start the phone, but it surely did.
Can you help me out here? What should I do?
I am planning to buy a used Nexus 4 online and will try to replace the motherboard with this one's. Will it create any issue?
Doubt it the mainboard prob screen on yours gone.
Sent from my Nexus 4 using XDA Premium 4 mobile app
arihant0073 said:
Hi @SneakyGuyDavid,
My Nexus 4 sank in water today, when I showed it to a repair shop nearby, He asked me to change the motherboard and PCB.
When he plugged my motherboard into another Nexus 4, the phone started and it was showing the Kitkat animation boot screen ( I had upgraded mine). it stayed on the animation screen for a while but didn't proceed further. After waiting for 2 mins. or so, he switched it off.
Now, I am not able to understand if the motherboard really needs to be changed
I thought if the motherboard was faulty, it wouldn't even start the phone, but it surely did.
Can you help me out here? What should I do?
I am planning to buy a used Nexus 4 online and will try to replace the motherboard with this one's. Will it create any issue?
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aslong as your motherboard fully works, no it should make any issues. I switched my motherboard before on my phone, and when my phone broke i put the motherboard into ANOTHER nexus 4 and it worked perfectly fine
I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?
P.S I have one year warranty.
Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.
Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.
Sent from my SM-P600 using Tapatalk
Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.
Sent from my SCH-I545 running Hyperdrive RLS14 using XDA Premium app.
Serinety said:
Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.
Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.
Sent from my SM-P600 using Tapatalk
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I bought it from souq.com. I've already passed the return window (2 weeks) but still have 11 months in warranty.
mattyp92 said:
Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.
Sent from my SCH-I545 running Hyperdrive RLS14 using XDA Premium app.
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So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
Kimo377 said:
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
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You can search how to contact samsung on samsung website, it depend on your country, for US this is the link to find service location http://www.samsung.com/us/support/service/location
Then is up to samsung decide if you need a replacement or a repair.
serial number is on the back if it isn't worn off. you may need a magnifying glass to read it.
This does not sound legit.
Via my Note 3
So they have a 14 day return policy, after 30 days you want to return it, they won't let you and you want to know if they have the right to refuse replacement?
Yes they do, even if you had the original box. You are outside the return period. Now it is up to Samsung to repair or replace under warranty.
Sent via Tapatalk and my thumbs.
Kimo377 said:
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
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How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.
Sent from my SM-P600 using Tapatalk
Serinety said:
How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.
Sent from my SM-P600 using Tapatalk
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Looks like the OP is from Ismailia, Egypt. Most likely a language issue.
Kimo377 said:
I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?
P.S I have one year warranty.
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Have you tried to contact someone through the Samsung Ismailia Facebook page They maybe able to help you.
Looks like I need to make some clarifications here:
1- I don't want to return the device, I want to have it replaced (repaired at least). I've already edited the OP but failed to edit the title.
2- I bought the device from UAE via souq uae, and it has Souq.com Guarantee for one year
3- When I contacted souq.com they said they need the box because it has the serial number of the device. The box is lost.
Now I'm at a loss about what to do next.
I hope I made myself clear this time
Kimo377 said:
Looks like I need to make some clarifications here:
1- I don't want to return the device, I want to have it replaced (repaired at least). I've already edited the OP but failed to edit the title.
2- I bought the device from UAE via souq uae, and it has Souq.com Guarantee for one year
3- When I contacted souq.com they said they need the box because it has the serial number of the device. The box is lost.
Now I'm at a loss about what to do next.
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Is the serial number on the back of the device?
Have you registered the device with Samsung?
kkretch said:
Is the serial number on the back of the device?
Have you registered the device with Samsung?
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The device has no serial number on its back. but you can get the serial from settings > about phone > status .. or calling *#60#
I don't know what you mean by registering the device.
Good guys afternoon, someone has any idea where I can purchase or buy a replacement camera for g935F since that I have now received a sharp blow and now does not work autofocus on purpose in view is root warranty does not cover me
ebay is were I get my parts from.
Sent from my SM-G935F using XDA-Developers mobile app
I found on ebay only generic cameras and I guess they do not have picture quality as the original one knows someone with some original parts supplier?
i would say try your luck if your rooted then you can fake system status.... buy your self some time maybe... or hope that the employer working there doesnt know about root they do an on the spot replacement if they turn you down goto another store located els where and keep trying.....
im not even joking the place i went to my phone wasn't even checked for root before being replaced but i wasnt rooted to begin with they just replaced it and put old on in a box to ship back so yea....
Hey guys!
my battery is about to die complitelly and i want to buy a new one. how can i spot fake battery when arives?
i want to order this one... www.ebay.com/itm/191964643447
thank you for time guys
So soon ur battery is dying? Since its sealed one would get it replaced via service centre.
Sent from my SM-G930FD using Taptalk
mehtamitul said:
So soon ur battery is dying? Since its sealed one would get it replaced via service centre.
Sent from my SM-G930FD using Taptalk
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yeah ... thats the problem. if i do that way i wont have phone for more than mounth.
Guess battery replacement should be done ASAP. I would recommend checking with service centre prior making third party purchase.
Sent from my SM-G930FD using Taptalk
I can understand why you don't want to send it in. It took them 3 months to get me a replacement phone when mine broke.