Related
The title almost says it all.
Anybody out there with the Google edition running on AT&T have LTE speeds working?
Here in the Atlanta metro area, we are supposed to have LTE on AT&T, but the phone HSPA connects with only about 1Mb down and 0.1Mb up speed tests
How do we make sure the phone is ready to work on AT&T LTE? AT&T rep says "check settings" ..... ummmmmmm she probably has an iPhone.
Does your current data plan actually support LTE? Have you had an LTE phone previously?
It usually only comes down to 2 things.
1) APN settings. You can verify by going to Settings (she was right, sort of), More (under Wireless & Networks), then Mobile Networks and APNs. You should be using one named AT&T LTE with an APN name of just "phone".
2) Make sure your data plan specifically says 4G LTE for Smartphones. If it doesn't say LTE, you need to get AT&T to change it.
I've used this app in the past on AOSP roms and such, and it works great.
https://play.google.com/store/apps/details?id=com.tweakker
ack154 said:
Does your current data plan actually support LTE? Have you had an LTE phone previously?
It usually only comes down to 2 things.
1) APN settings. You can verify by going to Settings (she was right, sort of), More (under Wireless & Networks), then Mobile Networks and APNs. You should be using one named AT&T LTE with an APN name of just "phone".
2) Make sure your data plan specifically says 4G LTE for Smartphones. If it doesn't say LTE, you need to get AT&T to change it.
Click to expand...
Click to collapse
AT&T is telling me they can not add me to the LTE plan b/c the device is unlocked.
readonlyaccess said:
AT&T is telling me they can not add me to the LTE plan b/c the device is unlocked.
Click to expand...
Click to collapse
That's a load of ****. Did you call or go to a store? I suggest going to a store. And if you can, make sure its a proper corporate store (and not a random reseller or something).
Mine works fine on T-Mobile LTE. As understand at&t and T-Mobile use the same AWS technology for LTE, just different spectrum.
Sent from my GT-I9505G using xda app-developers app
Sorry, not in Atlanta. But, here in Hawaii I've got LTE on AT&T. It even shows the LTE next to the signal bars.
jodvova said:
Mine works fine on T-Mobile LTE. As understand at&t and T-Mobile use the same AWS technology for LTE, just different spectrum.
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
Did you just swap your sim from one phone to another?
I am curious because on another forum LTE is not working.
Your phone has the LTE icon in the status bar?
thanks
Had the same issue yesterday when I received the phone. Spent an hour at the att store swapping Sim cards, changing imei numbers and trying different apns. Finally did a factory reset and it worked. We felt stupid. Not sure if thats the case with yours but give it a try.
EDIT
Also came across another thread with the same issue and another person said they had to change the IMEI on the account to a demo model. We also did the same with mine just before the reset. Here's the quoted text.
Solved. I went to the ATT store copied down the IMEI of a demo LTE phone. Called support, gave them the IMEI and that allowed them to add an LTE plan.
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Click to collapse
spridell said:
Did you just swap your sim from one phone to another?
I am curious because on another forum LTE is not working.
Your phone has the LTE icon in the status bar?
thanks
Click to expand...
Click to collapse
Yes I just swapped the sim and it works.
I do have LTE sign in the right top of the screen.
I have $60 prepaid plan (no contract) with T-Mobile.
Sent from my GT-I9505G using xda app-developers app
jodvova said:
Yes I just swapped the sim and it works.
I do have LTE sign in the right top screen.
I do have $60 prepaid plan with T-Mobile.
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
Thanks for the response
I have the same plan and want to do the same thing. Just wanted to make sure that it works.
gruuvin said:
The title almost says it all.
Anybody out there with the Google edition running on AT&T have LTE speeds working?
Here in the Atlanta metro area, we are supposed to have LTE on AT&T, but the phone HSPA connects with only about 1Mb down and 0.1Mb up speed tests
How do we make sure the phone is ready to work on AT&T LTE? AT&T rep says "check settings" ..... ummmmmmm she probably has an iPhone.
Click to expand...
Click to collapse
Go to this thread and try this method to get LTE back.
http://forum.xda-developers.com/showthread.php?t=2356483
Cheers
ack154 said:
Does your current data plan actually support LTE? Have you had an LTE phone previously?
It usually only comes down to 2 things.
1) APN settings. You can verify by going to Settings (she was right, sort of), More (under Wireless & Networks), then Mobile Networks and APNs. You should be using one named AT&T LTE with an APN name of just "phone".
2) Make sure your data plan specifically says 4G LTE for Smartphones. If it doesn't say LTE, you need to get AT&T to change it.
Click to expand...
Click to collapse
Thanks everybody for the replies.
We tried all sorts of APN settings, but there seems to be a larger issue here causing problems on many or all Google Edition S4 phones on AT&T's network, and that is the IMEI numbers of these Google Edition phones register with AT&T as not supporting LTE and therefore AT&T's data plan doesn't have LTE enabled for those devices. Many owners of Google Edition phones are having this issue, and are solving it by getting the IMEI number in the system to register as a demo with slightly different numbers. Not all people with Google Edition phones are having this issue, because they are just using a SIM card from a previous AT&T phone that was already properly registered with LTE capabilities.
Seems like AT&T just isn't ready for these new Google Edition phones, and the customer service reps are not usually tech. savvy enough to figure this out.
I might add that I myself am on the T-Mobile network (this post was for my friend on AT&T), and I generally get LTE speeds in excess of 30Mb down and 20Mb up here at work where I get 3 out of 4 bars of signal. In the AT&T store nearby, I got 2/4 bars signal and my speed tests still beat the pants off the demo model AT&T had, which got 3/4 bars signal. I say this because I am paying only $100/month for unlimited everything on TWO 4GLTE phones with T-Mobile, while my wife was paying $120/month for the same with AT&T for only ONE phone. The way AT&T garners exclusive deals on phone model variants that we should all be able to purchase and jacks up the prices of service to double that of the competitors, it's time for people to jump ship and force them to become more competitive.
gruuvin said:
Many owners of Google Edition phones are having this issue, and are solving it by getting the IMEI number in the system to register as a demo with slightly different numbers. Not all people with Google Edition phones are having this issue, because they are just using a SIM card from a previous AT&T phone that was already properly registered with LTE capabilities.
Seems like AT&T just isn't ready for these new Google Edition phones, and the customer service reps are not usually tech. savvy enough to figure this out.
Click to expand...
Click to collapse
I'm in the same boat. My previous phone (Galaxy Nexus) was not LTE-capable, so after getting a new SIM card for my new i9505g, it's only connecting at HSPA speed. Online chat with AT&T rep wasn't very fruitful. They are saying that the phone is showing up as "unrecognized device" and is causing the issue, and there's nothing they can do about that.
I am about to take a trip to an actual store to see if they have more knowledgeable staff there. Any tips or tricks (or super-secret handshakes) I should know about while talking to them?
Chahk said:
I'm in the same boat. My previous phone (Galaxy Nexus) was not LTE-capable, so after getting a new SIM card for my new i9505g, it's only connecting at HSPA speed. Online chat with AT&T rep wasn't very fruitful. They are saying that the phone is showing up as "unrecognized device" and is causing the issue, and there's nothing they can do about that.
I am about to take a trip to an actual store to see if they have more knowledgeable staff there. Any tips or tricks (or super-secret handshakes) I should know about while talking to them?
Click to expand...
Click to collapse
Yeah put your sim in an LTE capable att device, have them add the imei and you'll get the LTE plan. You should be good after that. Othwerwise, have them add a dummy imei or one from a display phone. Good luck at the store as this will probably blow their mind.:good:
cdd543 said:
Yeah put your sim in an LTE capable att device, have them add the imei and you'll get the LTE plan. You should be good after that. Othwerwise, have them add a dummy imei or one from a display phone. Good luck at the store as this will probably blow their mind.:good:
Click to expand...
Click to collapse
Thanks for the tips!
It went surprisingly well. The rep knew exactly what the problem was (he figured it was a phone shipped from overseas) and went the dummy IMEI route. Within 10 minutes I had LTE.
Nice one. Glad you got someone that knew what's up!
Sent from my GT-I9505G using Tapatalk 2
finally got LTE on AT&T
Hey all! I have been scouring the internet trying to get my LTE to work for the past two days I have used every APN I could find as well as downloaded ther notification toggle app to try to enable LTE.
at one point I did have a LTE data plan but I guess not anymore...
anyways I went on the my att.com account and I somehow got to two different technical support chat windows. The first time I gave him my real IMEI# from my I9505G and he couldn't add the LTE plan because it was not recognized as an ATT phone. I then got a friends ATT phone she is no longer using that has/had LTE on it and after telling me it didn't work, then finally on the third time using 'technical support' she didn't ask for any IMEI number at all just told me it worked.
(I think it was the live chat I found on the support section of my AT&T or something) I am only mentioning this because of the three times I was on live chat I got one texct survey this morning (I was on live chat last night 3x)
I gave all 1's out of 10 (worst possible) but mentioned the chat person was friendly and that I was just unhappy with AT&T.
AT&T then called me this afternoon about the survey and asked if I wanted them to fix the issue..... Was this a real question?
I said yes and now I have LTE working great using the default phone APN that was on the phone from the factory.
Hope this helps some ATT users!!!
Nice minimalistic home screen you have.
Sent from my GT-I9505G using xda app-developers app
jodvova said:
Nice minimalistic home screen you have.
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
haha I just went to a screen that was empty
Do you regret getting a spark phone? I really hate the idea of losing simu voice and data. To those of you that used to multi tasking-do you miss that? Enough to want to switch back to a 2 band phone?
Sprints coverage map says I live in a perfect spark area, but they say that about 4g too and I get speeds of .55u, .65d 80p (last speed test). So I am nervous about trusting that-starting not to trust anything from Sprint. It just seems ridiculous to be the only us carrier not to support simu v/d. From what I have found voLte is not a priority. On Sprint community some reps are saying that they are "working on fixing spark to allow v/d" but is that like saying we are working to pay down the national debt (to quote another frustrated user). V/d on Wi-Fi is pointless to me- if I am at home I can use my house phone or my computer so I don't need both, but away from home is when I need simu v/d.
Not enough to switch back to my s4.
Yup I hate that u can't simultaneously talk and data on network
dvtmg704 said:
Yup I hate that u can't simultaneously talk and data on network
Click to expand...
Click to collapse
That is what I am really afraid of. I have a bed feeling I will regret it.
Ya it really sucks sprint made all new phones with sparks without even having it deployed all over the country wish these crappy sparks phone tech would have waited jnyell they could have figured out how to get volte working properly. The note4 easliy could have waited and not forced that crap sparks on us
Sent from my SM-N910P using Tapatalk
---------- Post added at 09:58 PM ---------- Previous post was at 09:58 PM ----------
sliverr7x said:
Ya it really sucks sprint made all new phones with sparks without even having it deployed all over the country wish these crappy sparks phone tech would have waited intel they could have figured out how to get volte working properly. The note4 easliy could have waited and not forced that crap sparks on us
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Sent from my SM-N910P using Tapatalk
Nope not at all. Very rarely do I find the non-simultaneous voice/data thing a problem. Besides this is a temporary thing until they get VoLTE going by 2016. Having spark and getting LTE in interior of buildings is well worth the trade-off.
Sent from my SM-N910P using Tapatalk
slickdaddy96 said:
Besides this is a temporary thing until they get VoLTE going by 2016.
Click to expand...
Click to collapse
The problem I see with that is-this is Sprint we are talking about here. More than likely they will have some backward 3rd world engineered system that gets delayed 2 years then when it gets half deployed they will realize they forgot to include an on switch or something, and end up scrapping the entire idea. I hate to plan on them doing anything when they say they will. Better off planning that it will always take them an entire contact period longer than what they expect.
I love the idea of better penetration I am just afraid of the wrong kind since we are dealing with Sprint lol.
slickdaddy96 said:
Nope not at all. Very rarely do I find the non-simultaneous voice/data thing a problem. Besides this is a temporary thing until they get VoLTE going by 2016. Having spark and getting LTE in interior of buildings is well worth the trade-off.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Do have a link verifying that information?
Sent from my SM-N910T
http://s4gru.com/index.php?/blog/1/...th-domestic-and-international-volte-carriers/
w7excursion said:
http://s4gru.com/index.php?/blog/1/...th-domestic-and-international-volte-carriers/
Click to expand...
Click to collapse
That is a really old article that has no backing from Sprint. Especially since Sprint has said it is not planning to do volte. Not to mention that according to the article we should expect it now and not in 2016. Sorry but that is just speculation. Granted even if it was an official Sprint release I would not hold my breath. I would love to see it, but I highly doubt it will happen in the next 2 years.
Where is your link proving somebody still in charge has said that? Anybody from Softbank? I don't think so. I'm sure you can get a s3 for cheap still these days lol. Then you can rid yourself of your distrust from your best frienemy sprint lol. Not that serious to me. http://telecoms.com/304831/sprint-to-take-its-time-over-volte/
w7excursion said:
http://s4gru.com/index.php?/blog/1/...th-domestic-and-international-volte-carriers/
Click to expand...
Click to collapse
Old and dated information
Sent from my SM-N910T
w7excursion said:
Where is your link proving somebody still in charge has said that? Anybody from Softbank? I don't think so. I'm sure you can get a s3 for cheap still these days lol. Then you can rid yourself of your distrust from your best frienemy sprint lol. Not that serious to me. http://telecoms.com/304831/sprint-to-take-its-time-over-volte/
Click to expand...
Click to collapse
I am not trying to be argumentative here I am just trying to have realistic expectations. You are correct Sprint has not said that it will not ever do VoLte, but they have said it is not a priority, so it is more a matter of when. According to the second article “The reason you don’t see us rushing to VoLTE is because we’ve already got a strong HD Voice programme, and we’re rolling out a VoWifi product offering too. Over time, we’ll be evolving to VoLTE, but less aggressively because we’ve got a successful technology.” I take that to mean not anytime in the near future- maybe our 3-5year plan, no where do they say 2016 either.
They hopefully have figured out that this is much more of a big deal than they initially thought. Personally I take Sprints lack of talk about VoLTE to mean they are not worried about it much. They have to be worried about it but that does not mean that they will take action any time soon. Hey maybe they are planning a surprise gift for us and will boom one day have Volte ready for us overnight- but like I said I want to be realistic. Historically speaking Sprint has been the king of technical blunders.
It is not that I dis like Sprint or that I distrust them. I think that they are trying but they are such a organizational mess and never seem to actually have thought out their plans before they implement them. I have been with Sprint long enough to know that whatever the project or upgrade- it will inevitably take longer than they announce- without fail. I know enough to not plan my future on what Sprint says is coming- that will only lead to disappointment and anger.
Most people seem to complain about connection service or customer service. I love the voice coverage, data coverage and speeds have always been (and still are to be desired) they are much better than historically but in comparison the other networks do data much better. Customer service has never been a problem for me- phone reps are A+ in my books but then again I have always contacted employee care and not regular overseas CS. My CS experience w VZW was horrendous in comparison to Sprint. In store it is hit and miss- but since I rarely ever go to a store that is not an issue for me. They do need to work on consistency.
I already have a dual band s4 so I can do SVD, but I am trying to figure out if the idea of potentially "faster" data is worth losing SVD. Most phone calls end up with some SVD right now, so what I am going to try to do is resist doing it and see how pisd I get.
My biggest worry is GPS and SVD as well as streaming and calls. I know back in the day that I would stream hockey games and sometimes I would end that and have VMs piled up, other times using a hotspot my dad would get upset because he would get kicked off his connection when the phone rang. I never figured out why sometimes a call would interrupt the data connection and others it would not. It always seemed that if it was a nonstop stream - that the voice call would not interrupt the data call.
Heres the thing....when I first got the note 4 I was upset because I felt mislead due to the fact that nobody informed me of the no V/D situation but I can say that VOLTE is coming I work on cell towers building the infrastructure for sprint AT&T and Tmobile when I had my S2 I never really had true 4g. But then I got my s4 and it was worth the wait....be patient young grass hopper good things come to those who wait....and remember the sprint customer service will tell you.... if you really need voice and data at the same time just use wifi....I mean vome on its 2015 doesnt everyone have wifi enabled cars? Lmfao
speedee12 said:
I am not trying to be argumentative here I am just trying to have realistic expectations. You are correct Sprint has not said that it will not ever do VoLte, but they have said it is not a priority, so it is more a matter of when. According to the second article “The reason you don’t see us rushing to VoLTE is because we’ve already got a strong HD Voice programme, and we’re rolling out a VoWifi product offering too. Over time, we’ll be evolving to VoLTE, but less aggressively because we’ve got a successful technology.” I take that to mean not anytime in the near future- maybe our 3-5year plan, no where do they say 2016 either.
They hopefully have figured out that this is much more of a big deal than they initially thought. Personally I take Sprints lack of talk about VoLTE to mean they are not worried about it much. They have to be worried about it but that does not mean that they will take action any time soon. Hey maybe they are planning a surprise gift for us and will boom one day have Volte ready for us overnight- but like I said I want to be realistic. Historically speaking Sprint has been the king of technical blunders.
It is not that I dis like Sprint or that I distrust them. I think that they are trying but they are such a organizational mess and never seem to actually have thought out their plans before they implement them. I have been with Sprint long enough to know that whatever the project or upgrade- it will inevitably take longer than they announce- without fail. I know enough to not plan my future on what Sprint says is coming- that will only lead to disappointment and anger.
Most people seem to complain about connection service or customer service. I love the voice coverage, data coverage and speeds have always been (and still are to be desired) they are much better than historically but in comparison the other networks do data much better. Customer service has never been a problem for me- phone reps are A+ in my books but then again I have always contacted employee care and not regular overseas CS. My CS experience w VZW was horrendous in comparison to Sprint. In store it is hit and miss- but since I rarely ever go to a store that is not an issue for me. They do need to work on consistency.
I already have a dual band s4 so I can do SVD, but I am trying to figure out if the idea of potentially "faster" data is worth losing SVD. Most phone calls end up with some SVD right now, so what I am going to try to do is resist doing it and see how pisd I get.
My biggest worry is GPS and SVD as well as streaming and calls. I know back in the day that I would stream hockey games and sometimes I would end that and have VMs piled up, other times using a hotspot my dad would get upset because he would get kicked off his connection when the phone rang. I never figured out why sometimes a call would interrupt the data connection and others it would not. It always seemed that if it was a nonstop stream - that the voice call would not interrupt the data call.
Click to expand...
Click to collapse
I can tell you being I build sprints infrastructure that they are keeping it hush hush but we are building the 65 mhz. System right now and when we get that done they will roll out an update and flip the switch on VOLTE. Its classic sprint to not give any ETA. Hold tight VOLTE is on its way.....I six more months tops
Sherbon26 said:
I can tell you being I build sprints infrastructure that they are keeping it hush hush but we are building the 65 mhz. System right now and when we get that done they will roll out an update and flip the switch on VOLTE. Its classic sprint to not give any ETA. Hold tight VOLTE is on its way.....I six more months tops
Click to expand...
Click to collapse
Will it require new phones?
Sent from my SM-N910T
No we will have Volte on the note 4 we have now
Sherbon26 said:
No we will have Volte on the note 4 we have now
Click to expand...
Click to collapse
Anyway to verify what your saying?
Glad to hear we might eventually have VoLTE. Even though at home and work I have WiFi and it's rare for me to be browsing the Web while on a call anyways. And just an FYI anyone experiencing alow data look up the classic tutorial about zeroing out sprints proxys. Using ##3283# the ones you zero out are under Multimedia and DSS. You need your MSL which you can get from Sprint. They tried to screw me around but the first rep I had was a moron and said that I was trying to SIM unlock my phone when really I wasn't and even I was that isn't the code I need. Just tell them you're having data issues and you want to reset your profile using ##786#(I think that's the one) and it's asking for your MSL and if the rep isn't a complete idiot they'll just give it to you. Zero out proxys, reboot, profit. Another FYI if you update PRL or profile after this mod it will put them back so you'll have to repeat. My speeds went up about 20%~ after on my note 4.
ubigred said:
Anyway to verify what your saying?
Click to expand...
Click to collapse
We have multiple bands and I believe our Note 4 has the one needed for VoLTE I just don't think it's used just yet. I could be wrong though I'm just taking a shot in the dark going off the fact that this phone supports sprint spark.
Invisibility said:
Glad to hear we might eventually have VoLTE. Even though at home and work I have WiFi and it's rare for me to be browsing the Web while on a call anyways. And just an FYI anyone experiencing alow data look up the classic tutorial about zeroing out sprints proxys. Using ##3283# the ones you zero out are under Multimedia and DSS. You need your MSL which you can get from Sprint. They tried to screw me around but the first rep I had was a moron and said that I was trying to SIM unlock my phone when really I wasn't and even I was that isn't the code I need. Just tell them you're having data issues and you want to reset your profile using ##786#(I think that's the one) and it's asking for your MSL and if the rep isn't a complete idiot they'll just give it to you. Zero out proxys, reboot, profit. Another FYI if you update PRL or profile after this mod it will put them back so you'll have to repeat. My speeds went up about 20%~ after on my note 4.
We have multiple bands and I believe our Note 4 has the one needed for VoLTE I just don't think it's used just yet. I could be wrong though I'm just taking a shot in the dark going off the fact that this phone supports sprint spark.
Click to expand...
Click to collapse
Wrong.
It has nothing to do with bands.
Don't get me wrong, I love this phone despite the bugs. Software bugs.
However I've a serious issue regarding the 3G/LTE module. 3G/LTE performances are not consistent at all.
Sometimes it goes well (chatting, sending pictures, even testing the speed with a speed test) but other times the connection "hangs" and I'm not able to do anything for seconds or minutes (download pictures from whatsapp, sending text with telegram or open web pages). After that time, the connection seems to work again. When this Is happening, phone is at full signal.
Please note that I never had these issues with all my previous phones (Nexux 5, Nexus 5X, OnePlus 3T) with the same SIM card and under the same conditions (places, time of the day). I've performed all the updates available (software version 4.5.4) and cleaned the cache many times using the recovery.
I'm asking your help: is there some debug feature I can activate in order to see what is happening and understand the problem? Many thanks.
What carrier do you have?
ATT had to load my phone into there system. I'm in Seattle, WA USA
After they did that LTE has been perfect!
Sent from my ONEPLUS A5000 using XDA-Developers Legacy app
Nick James said:
What carrier do you have?
ATT had to load my phone into there system. I'm in Seattle, WA USA
After they did that LTE has been perfect!
Sent from my ONEPLUS A5000 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
atistang said:
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
Click to expand...
Click to collapse
Basically you'd call in and ask to register your phone. It's not actually necessary but they do this anyway when you ask for a replacement sim. All they do is get your IMEI off your phone and add it to your account. Though with the 3 it already showed up during use. I don't think it matters much at all. Haven't had an issue with the 5 in Wisconsin, Minnesota or Nevada. I've simply plugged in the sim to this phone and went on my way since day 1.
atistang said:
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
Click to expand...
Click to collapse
Just to give you the big picture, I'll include everything that happened when I got my OP5 in terms of registering the phone on AT&T's network...
I got the OP5 and I came from a OPO, so I needed a new nano SIM card. I went to AT&T and they gave me a new sim but they were not able to get LTE signal at all. I was impatient and really didn't want to wait around so the rep and myself came up with excuses on why it wasn't working so I could get out of there. HSPA+ was the best I could get and it was about ~5Mbps up/down and I was happy with that for now.
I got home and decided to call in. Usual phone tree hell with AT&T began but I eventually got a level 2 Android technician. I will note the default values within the phone tree took me to iPhone support. Anyhow, the level two technician verified that my phone was not getting LTE. Furthermore, the device was not registered in the system at all. He gave me two options (which from the sounds of things, he wasn't supposed to do) 1.) I could just deal with the HSPA+ connection and it could take up to 5 days to fully load the phone but my phone would work perfect in terms of service/coverage/data rates (HSPA+) or 2.) He could load a Samsung S7 mock profile to my phone and it would more than likely work fine but don't hold him accountable for it. He said if it were him, he'd go for the S7 mock profile so I went with it.
Immediately I got an LTE signal and he had me reboot my phone. I've zero issues as he figured would happen and everything has been perfect. I got a confirmation text message from AT&T saying my phone will be loaded by July 6th and originally the technician told me around July 14th.
Anyhow, that was just my experience and a good experience at that. Of course, popping a sim out and back into a new phone would be ideal but a non-contracted AT&T device has to get loaded at some point and time I guess, right?
Cheers!
Nick James said:
Just to give you the big picture, I'll include everything that happened when I got my OP5 in terms of registering the phone on AT&T's network...
I got the OP5 and I came from a OPO, so I needed a new nano SIM card. I went to AT&T and they gave me a new sim but they were not able to get LTE signal at all. I was impatient and really didn't want to wait around so the rep and myself came up with excuses on why it wasn't working so I could get out of there. HSPA+ was the best I could get and it was about ~5Mbps up/down and I was happy with that for now.
I got home and decided to call in. Usual phone tree hell with AT&T began but I eventually got a level 2 Android technician. I will note the default values within the phone tree took me to iPhone support. Anyhow, the level two technician verified that my phone was not getting LTE. Furthermore, the device was not registered in the system at all. He gave me two options (which from the sounds of things, he wasn't supposed to do) 1.) I could just deal with the HSPA+ connection and it could take up to 5 days to fully load the phone but my phone would work perfect in terms of service/coverage/data rates (HSPA+) or 2.) He could load a Samsung S7 mock profile to my phone and it would more than likely work fine but don't hold him accountable for it. He said if it were him, he'd go for the S7 mock profile so I went with it.
Immediately I got an LTE signal and he had me reboot my phone. I've zero issues as he figured would happen and everything has been perfect. I got a confirmation text message from AT&T saying my phone will be loaded by July 6th and originally the technician told me around July 14th.
Anyhow, that was just my experience and a good experience at that. Of course, popping a sim out and back into a new phone would be ideal but a non-contracted AT&T device has to get loaded at some point and time I guess, right?
Cheers!
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Did you try rebooting the phone before calling? That is what happened with my Moto X Pure and no one knew what to do at the store. The manager came out and rebooted it and it got LTE and worked fine after that.
atistang said:
Did you try rebooting the phone before calling? That is what happened with my Moto X Pure and no one knew what to do at the store. The manager came out and rebooted it and it got LTE and worked fine after that.
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You mean, did I remember to turn it off and back on again? Yes, we tried that. Haha
It wasn't until the AT&T tech adding the profile to the network that it works. It was instant too.
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Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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Click to collapse
i have the exect same issue with s10e..i thought it was only s10e because its a cheaper model..what do we do..plus also my wifi is pritty bad..only on this device
My wifi works fine but I have very limited if any data signal and I can hardly send or receive text messages....
No one has a fix?
I called the sprint store and the guy said lots of these new S10 series phones have connectivity issues.
He said their tech has a fix for it but it may not be effective. He said Samsung needs to release an update to fix it.
I've got the S10+
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Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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Click to collapse
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
dannieboiz said:
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
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Click to collapse
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
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johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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Click to collapse
johnwayne27 said:
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk
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Click to collapse
I'm in the US
and yes the program can be uninstalled, but it was only installed because I need to troubleshoot this issue, so it's not the program that's causing the problem. It's just telling me what band I'm on and the signal.
dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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Click to collapse
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
winb83 said:
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
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They had me reset network settings which I did and it didn't help. They're sending me a replacement phone... Once I get it I'll prevent the Samsung update and see if that helps. Idk I really wanted to like this phone.
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Sadly this is a known issue:
https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678
https://www.reddit.com/r/Sprint/comments/b1hxkp/galaxy_s10_data_failure/
Strange I get signal better than I did on my note 9
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
dannieboiz said:
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
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I have the sprint version purchased from S
Spent an hour with samsung to no resolution. Took my verizon sim and dropped it on the S10 and the phone was getting good signal and speed then dropped for a couple minutes then back to good speeds. But as it's doing this, the phone started to get very warm. Sprint tech support doesn't know crap, just make me repeat their written process multiple times and the guys at the sprint stores are just salesman.
Since the verizon seems shows intermitten connections as well, i'm going to see if samsung can send me a replacement.
I figured by now Verizon had more experience with the op6t on their Network, wrong! After 9 calls into tech support and 4 trips to the store we managed to get data, and calls working but messages are a different story. I can send messages and MMS but cannot receive either. Does any one experience something similar and got it to work?
FYI my op6t was purchased from T-Mobile but it's fully unlocked and converted. Running beta 16
I suspect their... Ahem... Malwares are required. Verizon use certain apps like omadm.apk for instance. They wants 100% control of the network services. I am confused now that the same thing also have happened to certain Nexus 6 Shamu users a few years back, and I thought they would have fixed it by now.
Verizon isn't as top on the network game as they'd led you to believe, and both non-Verizon Nexus 6 and T-Mobile OnePlus 6T have proven that to be their Achilles heel.
Did you also check Verizon APN? There are a few and it's definitely headache-inducing. Verify that with the official Verizon APN lists you can find by googling around. I can link the APN if you want.
Sent from my OnePlus 6T using Tapatalk
Dr. Mario said:
I suspect their... Ahem... Malwares are required. Verizon use certain apps like omadm.apk for instance. They wants 100% control of the network services. I am confused now that the same thing also have happened to certain Nexus 6 Shamu users a few years back, and I thought they would have fixed it by now.
Verizon isn't as top on the network game as they'd led you to believe, and both non-Verizon Nexus 6 and T-Mobile OnePlus 6T have proven that to be their Achilles heel.
Did you also check Verizon APN? There are a few and it's definitely headache-inducing. Verify that with the official Verizon APN lists you can find by googling around. I can link the APN if you want.
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Totally forgot about the apn ? will definitely do, thanks!
Dr8ven said:
Totally forgot about the apn ? will definitely do, thanks!
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you need cdma-less provisioning in order to get sms/mms retrieve. they should be able to do that for you on chat.
Right... That's why.
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aer0zer0 said:
you need cdma-less provisioning in order to get sms/mms retrieve. they should be able to do that for you on chat.
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Click to collapse
The cdma-less feature was already added to my account. I ended up calling tech support once more since I could not edit my apn (greyed out) ? they had me go to the store and activate my sim on a dummy phone to get all the features and then pop it onto this phone... That didn't work ? . I did try using Verizon messages and ran into the same issue..
Dr8ven said:
The cdma-less feature was already added to my account. I ended up calling tech support once more since I could not edit my apn (greyed out) ? they had me go to the store and activate my sim on a dummy phone to get all the features and then pop it onto this phone... That didn't work ? . I did try using Verizon messages and ran into the same issue..
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Click to collapse
You don't need any Verizon apps or configure apn. You need to talk to level 2 tech support. They need to classify line as cdma less (LTE only) . When I finally got ahold of a level two tech, he had fixed right away. Just a heads up, since there's no cdma, texting and, obviously, calls are unreliable and downright terrible in poor signal areas. I'm seriously considering moving on to something else just for this reason.
Handy article:
https://www.androidauthority.com/verizon-oneplus-6t-how-to-922365/
I think the key is the network and billing accounts have to be synced....
ffejy462 said:
You don't need any Verizon apps or configure apn. You need to talk to level 2 tech support. They need to classify line as cdma less (LTE only) . When I finally got ahold of a level two tech, he had fixed right away. Just a heads up, since there's no cdma, texting and, obviously, calls are unreliable and downright terrible in poor signal areas. I'm seriously considering moving on to something else just for this reason.
Handy article:
https://www.androidauthority.com/verizon-oneplus-6t-how-to-922365/
I think the key is the network and billing accounts have to be synced....
Click to expand...
Click to collapse
Maybe it's just me but man they have no clue at Verizon ... I like how I told them I called before and I need to get back to level 2 tech support and his response was let me see if I can help you before I transfer you any further? once I got past that guy and talk to level 2 tech support I told them about network and billing accounts need to be synced and all they wanna do is basically ignore me and go through their protocol of trying to help me. I will keep trying though, thanks!
Dr8ven said:
Maybe it's just me but man they have no clue at Verizon ... I like how I told them I called before and I need to get back to level 2 tech support and his response was let me see if I can help you before I transfer you any further? once I got past that guy and talk to level 2 tech support I told them about network and billing accounts need to be synced and all they wanna do is basically ignore me and go through their protocol of trying to help me. I will keep trying though, thanks!
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Click to collapse
Yeah. My experience was the same. Remain patient and make them fix it properly. Don't bother with the store unless you like wasting time. I used the chat function on their website and sent them that link. Total bs time was around a half hour.
Forget the store, CSRs are basically clueless about literally everything. I'd try Verizon's Tweet account, Facebook account and finally their live chat function on their website. You will have even better shot at it over there.
(My opinion is that some carriers may have intentionally made their representative agents ignorant - I wouldn't say dumb - or shoot in the dark, just so they can "provide the best customer experience" which usually means they can stab your back and presumably their employees without you guys knowing what's coming. Refusing to help is not going to help Verizon and AT&T in the long run. Oh yeah, and I am rather unhappy about how Verizon handle customers' rights, like permanently locking the phone down which is technically illegal.)
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