So my phone has a loose USB port and I want to RMA it because I keep losing my android auto connection because of it. So now the question is if I RMA my phone with a few drops and a cracked screen will I be charged for it? Then if that's the case then would i just be better off replacing my phone through the Nexus plan I bought? Just wondering your guys take from your experiences. Thanks!
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They are probably going to say that the drops caused the loose connection.
dratsablive said:
They are probably going to say that the drops caused the loose connection.
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Really...They look for petty stuff like that to blame there owner? Have you gone through something like this already?
Sent from my Nexus 6P using XDA Free mobile app
cables2590 said:
Really...They look for petty stuff like that to blame there owner? Have you gone through something like this already?
Sent from my Nexus 6P using XDA Free mobile app
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1. I had a 6P replaced on RMA because the auto rotate was sticking, but it was in pristine condition.
2. If you have a cracked screen due to a few drops, yes they will say it could have caused the loose connection, and you can't say it didn't.
dratsablive said:
1. I had a 6P replaced on RMA because the auto rotate was sticking, but it was in pristine condition.
2. If you have a cracked screen due to a few drops, yes they will say it could have caused the loose connection, and you can't say it didn't.
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Damn well maybe I'm better off paying the 80 bucks through the insurance than to have Google send me a new phone
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cables2590 said:
Really...They look for petty stuff like that to blame there owner? Have you gone through something like this already?
Sent from my Nexus 6P using XDA Free mobile app
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I wouldn't say that's petty at all. It's entirely likely that you dropping the phone numerous times has actually caused the fault you're talking about.
Heisenberg said:
I wouldn't say that's petty at all. It's entirely likely that you dropping the phone numerous times has actually caused the fault you're talking about.
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I guess having wear because my phone is constantly connected to my car for Android auto wouldn't cause this issue either huh? It's not in horrible condition just a few scuff marks on the corners of the phone and a crack screen. It's whatever though I'll just return the reconditioned phone if that's how they want to be.
Sent from my Nexus 6P using XDA Free mobile app
cables2590 said:
I guess having wear because my phone is constantly connected to my car for Android auto wouldn't cause this issue either huh? It's not in horrible condition just a few scuff marks on the corners of the phone and a crack screen. It's whatever though I'll just return the reconditioned phone if that's how they want to be.
Sent from my Nexus 6P using XDA Free mobile app
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I'm not saying it's definitely what caused it, it's more likely to have caused it than plugging/unplugging or being connected though, which makes a warranty refusal justified.
Related
Every time I shake my phone I can hear a sound like something is loose inside. I haven't drop it or anything. Had a case since day one. Is there anyway I can send this to Google for replacement. Is it cover by my insure and if yes how do it send it in
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peconaut said:
Every time I shake my phone I can hear a sound like something is loose inside. I haven't drop it or anything. Had a case since day one. Is there anyway I can send this to Google for replacement. Is it cover by my insure and if yes how do it send it in
Sent from my Nexus 4 using xda app-developers app
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I have the same, and I've read that it's completely normal. From what I read it's got something to do with the camera lens.
jonoxda said:
I have the same, and I've read that it's completely normal. From what I read it's got something to do with the camera lens.
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I see do you think there anyway I can send it for a replacement before my 1 year Google warranty ends
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peconaut said:
Every time I shake my phone I can hear a sound like something is loose inside. I haven't drop it or anything. Had a case since day one. Is there anyway I can send this to Google for replacement. Is it cover by my insure and if yes how do it send it in
Sent from my Nexus 4 using xda app-developers app
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If its in the area of the camera it is the auto focus and completely normal. I have got the same noise with mine
I have it too.
Sent from my Nexus 4 using Tapatalk 2
So my wife dropped her Nexus 4 in the toilet bowl and then proceeded to try and call someone to see if it worked. When it shut off, she tried charging it. Things that people say you should not do. I took off the back, disconnected the battery, and tried the rice treatment for 72 hours. Tried charging it and get the red LED. Does not look good and have pretty much accepted that it is bricked. My questions is, what can I do with it? Does Google have a buyback program for broken devices? Does anyone else? Or is it just a paper-weight? Thanks.
Edit..nvm ignore, I didn't read your post properly.
Worst case, you could probably sell some replacement parts off it... since she did call someone, obviously screen is OK...
Sent from my Nexus 4 using xda app-developers app
Try disconnecting and reconnecting the battery maybe that will help, you can try to get a free phone from Google, I did that with my galaxy s 2. Just say you don't know what happened you tried turn on the phone and it didn't work. I am sure they would exchange and usually they are too lazy to open up the phone to see if anything is wrong inside.
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aanonymoushuman said:
Try disconnecting and reconnecting the battery maybe that will help, you can try to get a free phone from Google, I did that with my galaxy s 2. Just say you don't know what happened you tried turn on the phone and it didn't work. I am sure they would exchange and usually they are too lazy to open up the phone to see if anything is wrong inside.
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This is fraud and illegal and I'm sure not encourage on xda
Sent from my Nexus 4 using xda premium
parts !!
Call up google, tell them the truth and see if they would be willing to repair. When this happened to me with apple they just charged me $100 to get a new one, not bad considering the screw up was completely my fault.
Call and see what you can do. If you can't do anything buy a nexus 4 that needs a new screen and use yours to repair it. Could find one cheap with a busted screen. Is the back or any part damaged?
Sent from my Nexus 4 using Tapatalk 2
Sell the parts that are still functional on eBay, I'm sure somebody could find some use for them.
Sent from my ZTE BLADE III using xda app-developers app
Next time do the rice treatment from the start. Turning the phone on immediately will most likely cause permanent damage
Sent from my Nexus 4 using xda premium
just kidding.. but RMA your wife and buy a new N4:laugh:
Fully take it apart and wipe each part down with alcohol I read where it worked for some guy
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
Here in Pakistan. I'm going to buy a 2nd hand/used Nexus 4. obviously the display, screen etc won't be NEW. But what do I have to look out the MOST for getting it. How to check :-
If the Screen is not replaced? (Touch responsiveness etc)
Battery ingenuine or heavily tampered
If the display is bad or put to bad use?
What you should do is get the cheapest one you can find and make sure it is covered under warranty. Then call google, tell them you got your nexus as a gift and it is not working right, and they will send you a new one. My friend did this and it worked flawlessly.
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xZip- said:
What you should do is get the cheapest one you can find and make sure it is covered under warranty. Then call google, tell them you got your nexus as a gift and it is not working right, and they will send you a new one. My friend did this and it worked flawlessly.
Sent from my Nexus 4 using xda app-developers app
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Advising someone to commit fraud isn't the best idea.
Sent from my iPad 4
Not really fraud if there is something wrong with it...
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xZip- said:
Not really fraud if there is something wrong with it...
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I don't see where you said your friend had a problem with his.
Sent from my iPad 4
Oops. Well he had an overheating battery.
Sent from my Nexus 4 using xda app-developers app
The first thing you should look out for is whether the device is legit or not. You can do this by looking at the model number on the box. You can also check the kernel, model number, baseband, android version, etc via the phone's settings. All current nexus 4s should run android 4.2.2. To check the internal hardware, I would run a benchmark. If the benchmark score is close or higher than the one listed, then the device should be legitimate. As for the screen, look around the bezel for imperfections and signs of damage. The screen should be black when off, not gray or greenish. However, not as black as the actually bezels and chins. Play around with it, if its genuine it should be responsive.
Lastly, for the battery, you should try charging the device and if the device becomes warm or too hot the battery may have been changed with the wrong MaH and can be aftermarket, possibly able to do damage to your device. If it isn't hot during charging, ask to try out the phone and play games. If the battery life is acceptable, go for it.
Keep in mind that the nexus 4 tends to get hot when running intensive apps. This is normal. Try out the call quality and reception the device could have a damaged radio or speaker and such. Hope this helps.
NexusF
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Yep. Ordered 7/10 got it today 7/12. Opened it. Plugged it in. Nothing. Did the steps that googled emailed me. Nothing. Screen just flickers when trying to turn it on. Awesome. Don't you love when you pay for something, it comes and doesn't work at all??? Guess it has to happen to somebody! So at least I won that... Will update on how long Google takes to send another one.
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showbo said:
Yep. Ordered 7/10 got it today 7/12. Opened it. Plugged it in. Nothing. Did the steps that googled emailed me. Nothing. Screen just flickers when trying to turn it on. Awesome. Don't you love when you pay for something, it comes and doesn't work at all??? Guess it has to happen to somebody! So at least I won that... Will update on how long Google takes to send another one.
Sent from my Nexus 4 using xda app-developers app
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Many people have the same manufacturing issue... It just didn't usually kick in this early.
There's two things this could be... Assuming you haven't already sent it in.
If the screen is kind of like an antrace and noisy, then it has zero charge and needs desperately, a few hours electricity.
If it only flashes like you say. There is a common issue with nexus 7 issue where the cable hooking the battery to the device becomes detached.
The easy fix I would do in your position would be to slip it open and reconnect the cord, as it is in the front. The case is also very easy to get off with a flathead screwdriver, or from dropping it... Not the best design. I did alot of research when mine was bootlooped and very certain that is your problem. Hope this helps if you didn't send it in xD
Don't mess with it....send it in. Better to wait and start with a fully functional device, not one you had to fix to make work!!
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kj2112 said:
Don't mess with it....send it in. Better to wait and start with a fully functional device, not one you had to fix to make work!!
Sent from my SGH-T989D using xda app-developers app
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Amen to that! My level of fixing tablets and phones is pretty high. Just got done replacing my Nexus 4 screen. Anyways, point I'm trying to make is... Open box and DOA? I don't think so. Already have the RMA process started. Hopefully this one will work. Should get it on Wednesday.
Crappy part is, this was a birthday gift that came in just in time. Too bad it doesn't work!
Sent from my Nexus 4 using xda app-developers app
I guess I was lucky my only came with the loose screen. It has play in it when you tap the screen.
showbo said:
Amen to that! My level of fixing tablets and phones is pretty high. Just got done replacing my Nexus 4 screen. Anyways, point I'm trying to make is... Open box and DOA? I don't think so. Already have the RMA process started. Hopefully this one will work. Should get it on Wednesday.
Crappy part is, this was a birthday gift that came in just in time. Too bad it doesn't work!
Sent from my Nexus 4 using xda app-developers app
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Hello.
I'm having issues with my knock on not working. After researching some on the forum, I realized it was because I have a dead spot near the top of my screen. Today, my phone was doing some phantom touches.
Immediately, I initiated an RMA. I read that LG repair has a really negative review. Has anyone else sent in their phones for warranty repair?
Also: phone has never been dropped or scraped, and is in perfect condition otherwise.
Sent from my Nexus 4, while driving in my Evo9.
I'm pretty surprised to know that no one has done an RMA with LG.
Sent from my Nexus 4, while driving in my Evo9.
If anyone cares, I've sent in my phone, and it has been received by LG in Fort Worth.
Sent from my Nexus 4, while driving in my Evo9.
Sfkn2 said:
If anyone cares, I've sent in my phone, and it has been received by LG in Fort Worth.
Sent from my Nexus 4, while driving in my Evo9.
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Let me know how it goes.
Today is the fifth day since they have received my phone. I called to get an update, and was told that the technician is still working on it, but has not provided any updates. I was advised that they have a five to seven business day turnaround. I think they may be missing that turnaround time at this point.
Will update when they provide any info. At this point, they are still unsure whether warranty will cover my screen issues (dead spot, phantom touches, knock on is dead). Stock phone, nothing modified.
Sent from my Nexus 4, while driving in my Evo9.
LG tracking shows that unit is being sent back to me.
I'm not quite sure if the phone is going to be in working order yet.
Wish me luck, because I have read a lot of reviews saying that the phones were never actually repaired m
Sent from my Nexus 4, while driving in my Evo9.
Sfkn2 said:
LG tracking shows that unit is being sent back to me.
I'm not quite sure if the phone is going to be in working order yet.
Wish me luck, because I have read a lot of reviews saying that the phones were never actually repaired m
Sent from my Nexus 4, while driving in my Evo9.
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Let us know whether they fixed it or not.
Finally received my phone today, on a Saturday with FedEx Home Delivery service.
Took the phone out of the box it came out, and immediately noticed additional IMEI stickers on the back of the device. The device came very dirty on the back, with stickers around the case. I thought they had sent me a refurb, especially when the scratches that I had on the main screen were not there.
I matched the IMEI with the one that came with the original box, and it seems to match.
They replaced the proximity sensor and 'updated software'. I still don't have knock code, however.
Customer service has been horrible, especially since they have absolutely no contact with the service people. CS knew absolutely nothing about the repairs.
Edit: Functions of the phone have returned to normal.
I developed the same issues with mine a couple days ago. Always in a case, never dropped. Dead spots near the top, no knock on. Gonna try to get it replaced by ATT first, otherwise will have to do rma through LG.
Basically, that whole bar is a dead spot.
Sent from my LG-D800
btm fdr said:
I developed the same issues with mine a couple days ago. Always in a case, never dropped. Dead spots near the top, no knock on. Gonna try to get it replaced by ATT first, otherwise will have to do rma through LG.
Basically, that whole bar is a dead spot.
Sent from my LG-D800
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Good luck.
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My phone has exact same issue. Same location as you have shown. I should be getting another unit from T-Mobile today. Any idea if this a software issue or hardware?
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sureshhc said:
My phone has exact same issue. Same location as you have shown. I should be getting another unit from T-Mobile today. Any idea if this a software issue or hardware?
Sent from my LG-D801 using XDA Premium 4 mobile app
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It is the prox sensor.
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Sfkn2 said:
It is the prox sensor.
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Any idea how to prevent it from happening or what causes it to nit function properly?
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sureshhc said:
Any idea how to prevent it from happening or what causes it to nit function properly?
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There is another thread about this issue, which basically said it's heat that caused the sensor to break.
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