Database Users

Carphonewarehouse pre order - Free Tab

Placed my order from carphonewarehouse to get the free Galaxy Tab 10.1 but still not got confirmation email.
Has anyone else ordered from carphonewarehouse got emails from them?

I ordered from them early this morning and the confirmation email took 4 hours or so to arrive.
No mention of the free tab in the confirmation though.
They have changed the deal now to a memory card, however when you buy it didn't add the tab and it doesn't add the memory card to the basket so hard to determine how it works.

thanks, just have to wait then i guess

I pre-ordered about 9.50pm last night, got confirmation of pre-order at 10.01 this morning - no confirmation on pre-order. Managed to get through on the phone and they said they didn't know if it was an order that qualified. Crazy! Would be interested to hear if anyone gets confirmation of the free Tab from CPW.
Dear Customer
Thank you for ordering from Carphone Warehouse.
Your transaction number:
Your item has been pre-ordered.
If a payment was required, this has been taken to secure your order.
Your delivery includes the following free gifts:
A Zagg InvisibleSHIELD and a Carphone Warehouse in-car mobile charger with Micro USB connector.
If you’re one of our first 1,000 customers to make a pre order, you’re entitled to a FREE Samsung Galaxy tablet! For terms and conditions, click here.
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I have the same:
If you have ordered a new contract, your delivery includes the following free gifts:
A Zagg InvisibleSHIELD and a Carphone Warehouse in-car mobile charger with Micro USB connector.
If you’re one of our first 1,000 customers to make a pre order, you’re entitled to a FREE Samsung Galaxy tablet! For terms and conditions, click here.
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I ordered around 9.50pm last night and only got 2nd confirmation email this morning around 11am.
There was mention on both Facebook and Twitter that if you ordered last night then it's more than likely you've gotten the free tab.
Apparently, there will be a separate confirmation email that you got a tab being sent out but according to different sources they range from sometime today to within the next 7 days.
Also, there are conflicting reports but some people over at HUKD ordered this morning around 9-10am said they have had some sort of confirmation over the phone...

Presumably this is for new orders rather than upgrades?
Sent from my GT-I9100 using XDA

CPW just called to offer me the SGS 3 for £499.95 on pre-order and will be able to pick it up in store on release. I've not sprung for it yet as I'm waiting to see if O2 will do a smashing deal like they did with the SGS 2 on PayG for £399.00. Maybe I'll call CPW back later and pre-order, just need to think about this a bit.
The Sony Hayabusa is looking tempting but I need a phone with MicroSD slot and so far only the SGS 3 offers this option.

clarkgable said:
Presumably this is for new orders rather than upgrades?
Sent from my GT-I9100 using XDA
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yeah, there wasn't any mention about upgrades unfortunately.
---------- Post added at 03:20 PM ---------- Previous post was at 03:18 PM ----------
Intratech said:
CPW just called to offer me the SGS 3 for £499.95 on pre-order and will be able to pick it up in store on release. I've not sprung for it yet as I'm waiting to see if O2 will do a smashing deal like they did with the SGS 2 on PayG for £399.00. Maybe I'll call CPW back later and pre-order, just need to think about this a bit.
The Sony Hayabusa is looking tempting but I need a phone with MicroSD slot and so far only the SGS 3 offers this option.
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Clove are selling it for 549.99 but Amazon and Play are advertising it for £499.99

5p saving would be great! I would need it the way Dave "We are all in this together" Cameron is going about raping the working class so his rich pals can get richer.

Intratech said:
Dave "We are all in this together" Cameron is going about raping the working class so his rich pals can get richer.
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yeah, I totally agree with you there!!
Also, if O2 did offer the S3 for 399 like they did with the S2 last year I would be all over it!!
I just noticed this, if you phone CPW on 0870 0870870 and select option 2, the automated message says that if you had ordered a S3 with the free Samsung Tab offer before 10:30am today then you do not need to speak to an advisor and we will be contacting you shortly...

I ordered it last night, woke up to an email saying my order was cancelled. No idea why, they couldn't even tell me when I phoned up.
So I assumed it might be something to do with the credit check even though there is no reason it should have failed, I got my dad to place the order for me instead, got an email just through now saying it has been cancelled.
Haven't got a clue what is going on but the Tablet is out of the question now for me even though both those orders were before 10:30 this morning. I did speak to an advisor though who read out what they have been told which was that they will get in touch with you if you are getting the tablet, but couldn't say when as they don't even know themselves.

Just got this SMS:
Congratulations, you are one of the lucky 1,000 who will receive a FREE Samsung Galaxy Tab tablet and accessory bundle just for pre-ordering your Samsung Galaxy S III smartphone at Carphone Warehouse! Stay tuned for updates on your delivery. To stop MSGS text stop to 80091

Just got a text too, got a free tab
Bazarly the second order I placed through Phones4u had "problems" and was cancelled!
Sent from my HTC Sensation Z710e using xda premium

Just got my text so very happy about that. Ordered my S3 just before midnight yesterday. I only checked the CW site to see what deals they were doing. Never knew about the tab offer until then. Contract on my original Galaxy S comes to an end next month so it was a no brainer to sign for a new contract and the chance to get a tab thrown in. Will cancel my old contract next month.

Mad at cpw right now. No text yet. Order placed at 9.50 last night, confirmed at 10.01 this morning. Such a rubbish website too.. no order tracking (that I can see) and no easy way to make contact by email and difficult to get through to a human on the phone. Rubbish.

Tomorrow I call Abbey at CPW and will be reserving the S3.

Mark up another confirmation text here

prawnballs said:
Mad at cpw right now. No text yet. Order placed at 9.50 last night, confirmed at 10.01 this morning. Such a rubbish website too.. no order tracking (that I can see) and no easy way to make contact by email and difficult to get through to a human on the phone. Rubbish.
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Pretty sure if you ordered at 9.50 last night and got the order confirmed email at 10.01 this morning that you will get a tab. I assume you got the email that said "If you’re one of our first 1,000 customers to make a pre order, you’re entitled to a FREE Samsung Galaxy tablet!" ?
I think it's just taking time for the texts to get out to everyone.
Hope you get your tab

ordered mine online at 11:00am today. then called CPW to ask if i had got a free tab, the guy i spoke to said if the advert was still up when i finished the order then i would get one as the website was set to auto revert to the sd card deal as soon as all the tabs had gone. i think i must have got in just in time.
2 hrs later i got the sms confirmation

Possible free nexus 7??

Hi all
I cancelled my Google order last week before shipment due to getting one of the emails saying it was delayed. I bought from pc world here in the UK in the end.
On Sunday I got an email saying my tablet has been shipped. I checked the tnt ref today and apprantly my Gardner has signed for it today while I was at work. I dont have a Gardner!
At the time of canceling my order i removed my c/card details from wallet to ensure the order was not shipped. I checked my balance as of last night and they have not debited the money. I checked with my bank and they have pre authorised the funds but not taken it.
How quick was your money taken compared to delivery?
Just wondering if somehow I have managed to get a free nexus 7 from Google?

Palmermj0 said:
Just wondering if somehow I have managed to get a free nexus 7 from Google?
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Nope .. your Gardener has :laugh:

compact_bijou said:
Nope .. your Gardener has :laugh:
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Lol. Good point. Would like to know who has signed for it.
Sent from my HTC One X using Tapatalk 2

Palmermj0 said:
Lol. Good point. Would like to know who has signed for it.
Sent from my HTC One X using Tapatalk 2
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Once you click GO on a purchase a contract is formed between the card issuer and the retailer.
The funds are booked and the item is then shipped. Once the item is shipped the funds are released to the retailer.
If the gardener has signed for it they have a free Nexus and you have to prove you're not a gardener and don't employ one.
if you can prove that then liability is with the carrier and your card issuer is responsible for the refund.

Neighbor with the last name gardener? Call Sherlock
In the US they have typically been charging on shipping day, mistakes aside...

Promo free vr

Did anyone get screwed over the free vr promo. I preordered 2 s8+ on the 15th and found out that I missed it.
Anyone get that?
Sent from my SM-G955U using XDA Premium HD app

countryg1rl said:
Did anyone get screwed over the free vr promo. I preordered 2 s8+ on the 15th and found out that I missed it.
Anyone get that?
Sent from my SM-G955U using XDA Premium HD app
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I think most people got screwed out of the fully immersive bundle (Gear VR + 256GB sdcard and wireless headphones for $99). All that Samsung will do is tell you that you can still get the Gear VR for free. That was the part of the deal that I could've done without. I wanted the memory card and headphones...
Sent from my SM-G955U using Tapatalk

https://forum.xda-developers.com/galaxy-s8+/help/successful-purchasing-immersive-gear-vr-t3592160
https://forum.xda-developers.com/galaxy-s8+/how-to/note-7-mess-samsung-promotions-debacle-t3593735

countryg1rl said:
Did anyone get screwed over the free vr promo. I preordered 2 s8+ on the 15th and found out that I missed it.
Anyone get that?
Sent from my SM-G955U using XDA Premium HD app
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are you talking about the fully immersive? if so yes, lots of people got screwed unless you got your phone pre Apr 21.

The fully immersive was never intended for those of us whom purchased with a service provider. As I understood it, if you purchased at the samsung site, you would be granted instant entry to either the free vr promo or the $100 upgrade to the full immersion pack simply for using their online store. I knew after reading the fine, fine, finest print that anyone buying with att, ver, tm would miss out on the FI bundle. I was lucky to have gotten my Gear S2 with my S7 and knew I would have been even luckier if had gotten into the $100 bundle this time. Since my luck didn't go into a new set of amazing headphones and one HUGE msd card, I bought a lotto ticket. Fingers crossed.

Found out u can still do the free. Hopefully they approved. I preordered it on thec15th but receipt said processed 21st.
Sent from my SM-G955U using XDA Premium HD app

countryg1rl said:
Found out u can still do the free. Hopefully they approved. I preordered it on thec15th but receipt said processed 21st.
Sent from my SM-G955U using XDA Premium HD app
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DO NOT send the receipt that you got when you picked up your device, send the confirmation receipt or email that you got when you preordered the device. They will decline your submission if the date on the receipt is after 04/20/2017. That's what happened to me, luckily they sent me an email saying I could submit another receipt and I wouldn't have any other opportunity but that. Apparently, the promo is automated software checks the receipt that you send and checks that the date it finds falls between 03/30/2017 to 04/20/2017. If it doesn't it's automatically declined. If the date is approved from there it gets sent to an actual person to send out the gift and make sure everything is in order.

mike26301 said:
DO NOT send the receipt that you got when you picked up your device, send the confirmation receipt or email that you got when you preordered the device. They will decline your submission if the date on the receipt is after 04/20/2017. That's what happened to me, luckily they sent me an email saying I could submit another receipt and I wouldn't have any other opportunity but that. Apparently, the promo is automated software checks the receipt that you send and checks that the date it finds falls between 03/30/2017 to 04/20/2017. If it doesn't it's automatically declined. If the date is approved from there it gets sent to an actual person to send out the gift and make sure everything is in order.
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Its done. Where can I find that. I ordered it online through vzw
Sent from my SM-G955U using XDA Premium HD app

Should I contact them and tell them I submitted wrong receipt or wait. I don't want it to be too late.
Sent from my SM-G955U using XDA Premium HD app

I got screwed out of the $99 fully immersive VR experience part of the promo by Verizon. I pre ordered my s8 plus April 3rd. Verizon sent me an email on April 15th saying there was a problem with my order I had to resubmit my payment information. So I did. Then April 17th they cancelled my order completely. Their excuse was "you credit card had to be maxed out." Total Bull. So by the time I finally got the phone Samsung was sold out of the $99 fully immersive VR experience. I was and am pretty upset with Verizon about that. But at least I did still get the free VR Headset.

Gandor said:
I got screwed out of the $99 fully immersive VR experience part of the promo by Verizon. I pre ordered my s8 plus April 3rd. Verizon sent me an email on April 15th saying there was a problem with my order I had to resubmit my payment information. So I did. Then April 17th they cancelled my order completely. Their excuse was "you credit card had to be maxed out." Total Bull. So by the time I finally got the phone Samsung was sold out of the $99 fully immersive VR experience. I was and am pretty upset with Verizon about that. But at least I did still get the free VR Headset.
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Thats,bull and I'd be pissed
Sent from my SM-G955U using XDA Premium HD app

I went on vzw to get actual receipt for that order! All it says is preorder date 4/20/2017 and has been delivered. Only receipt that has the phone mei number etc but process date is,4/21.
Sent from my SM-G955U using XDA Premium HD app

I preordered through Verizon. Samsung accepted my application for the promo and I was able to pay for the fully immersive promo as well.

countryg1rl said:
I went on vzw to get actual receipt for that order! All it says is preorder date 4/20/2017 and has been delivered. Only receipt that has the phone mei number etc but process date is,4/21.
Sent from my SM-G955U using XDA Premium HD app
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The receipt you need is in your my verizon account. Look under My Billing then Documents and Receipts. What you are looking for is the document called Equipment Purchase it should have the same date you preordered. Download that file and upload it to Samsung
your get the imei number in phone. its in settings under "ABOUT PHONE" then "Status" you'll see the IMEI number you need there

I registered for the $99 promo right when I got the phone on the 20th and was approved according to the status on the samsung website but never received the email to make the payment. Checked spam and everything. Anyone else have that happen?

chase7545 said:
I registered for the $99 promo right when I got the phone on the 20th and was approved according to the status on the samsung website but never received the email to make the payment. Checked spam and everything. Anyone else have that happen?
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Same here.

I am getting the immersive vr bundle on tues by 8 pm via Fed ex....received my tracking # a few hours ago...I pre-ordered through verizon(I switched from sprint)...rrceived phone on April 20th...registered for immersive vr bundle on the 20th...it shipped today

Well my email got approved for promo but my husband's was denied twice. Total b's. Been trying to talk to Samsung.
Sent from my SM-G955U using XDA Premium HD app

I pre-ordered Mar 31. Phone arrived Apr 19 with my neighbor signing for it. At the time, and for rest of the week, I was back and forth from hospital as my daughter delivered my first grandchild and suffered complications during birth. Long week, both mother and child now home and doing fine. I didn't actually activate phone until Apr 27 (I'm probably only person on planet to have S8+ for over a week and hadn't turned it on). After activation, was able to register for Gear VR but unable to pay for $99 promo.
So......while I lost out on the promo, I got a healthy granddaughter. I'm good with that.

That is good news @Knarled. I'm still waiting for mine to ship the status says it has been approved and that is where I'm at.

$100 Google Credit with Pixel 2 purchase

Cyber Monday deal from Google Store.
Going to have to give them.a call and see if they will give me the credit since I only received a week ago.

*Update*
I called Google and they won't just give me the credit. I have to return this Pixel and reorder. I guess it's no big deal for $100. Just seems silly on their part to now have a used phone.
Anyone else try and not have to return phone?

i'm waiting to get on chat with them. i just bought the phone yesterday so i'd hope they'd be willing to include me in the promo

I bought it Sunday, called Monday. I was told no. They can't refund or even adjust purchased phones after an hour from time of purchase. I now have a second pixel 2 coming and I'll be sending the first one back.

At least I know next time. Next Pixel release I'm not going to buy it until several months later. I could still return mine, however; I'm not going to b/c I'll be stuck with a lot of credit until next year.
I traded in my Pixel 1, so if I return the product the refund will probably not happen for a week in which they will refund the cash portion and re-apply my store credit from my trade in. If I were to re-buy it, I'd be out the immediate cost right now as the refund won't process for awhile so no prior store credit will be able to be used.
Next time I know. The trade in process was a disaster and you'd get more selling it independently. If I bought cash only then I'd do it, but the store credit complicates things.
Plus my Pixel 2 doesn't actually have problems so I feel like I won the lottery as it is LOL

unsungzero1027 said:
I bought it Sunday, called Monday. I was told no. They can't refund or even adjust purchased phones after an hour from time of purchase. I now have a second pixel 2 coming and I'll be sending the first one back.
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i chatted and they gave it to me no problem. bought it on the 16th november. just got off chat about 10 min ago giving me 100$ credit after 30 days of use. (project fi).. and sending me an email for the google home mini. logistically thats just dumb. lets send a new phone out. pay for shipping pay for return shipping and still giving out the credit. makes no sense.

mine shipped on Cyber Monday, made.me mad as fk*. Bet they won't give me the credit. Seems like bad business, never saw it even advertised
Sent from my Nexus 6 using Tapatalk

I bought one Monday. Still no status update on the order though, and no shipping info.
Sent from my SM-G955U using Tapatalk

buschris said:
mine shipped on Cyber Monday, made.me mad as fk*. Bet they won't give me the credit. Seems like bad business, never saw it even advertised
Sent from my Nexus 6 using Tapatalk
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They pulled this stunt last year, said there were going to be no BF/CM deals and then had something. I decided to hold off on my purchase for just that reason to see what they would throw out for cyber monday.

JasonJoel said:
I bought one Monday. Still no status update on the order though, and no shipping info.
Sent from my SM-G955U using Tapatalk
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Same here. Ordered Tues.

BaronInkjet said:
Same here. Ordered Tues.
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Glad I paid extra for expedited shipping (not). lol
And now the status is changed to your Shipment has been delayed... Jerks.
Sent from my Samsung Chromebook Pro using Tapatalk

Mine is showing shipped now, and has tracking #.

Yah, mine went from shipped Nov 28, delivery Nov 30-Dec 1 to Shipped Nov 30, Delivery Dec 4-5. Wtf Google.

I just got a tracking number too. Looks like it is shipping overnight, arriving tomorrow. So I guess that isn't too bad - even if it is 2 days later than they originally said.
Sent from my SM-G955U using Tapatalk

JasonJoel said:
I just got a tracking number too. Looks like it is shipping overnight, arriving tomorrow. So I guess that isn't too bad - even if it is 2 days later than they originally said.
Sent from my SM-G955U using Tapatalk
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At least your getting overnight (granted you paid extra).
They should be doing it for free since they are now 4 days after my original delivery date.

Ordered it on cyber Monday night and checked status today that it was delayed. They didn't provide a new delivery date, just that they it was delayed and I would receive an email when it's shipped.
Does anyone know if it's because they are trying to process all the orders they received on cyber Monday or is it an issue with limited stock?
I would prefer the former explanation rather then limited stock, since it could be quite some time before it actually ships if that's the case.

I don't know for certain, but strongly suspect it is because of cyber Monday orders.
Sent from my SM-G955U using Tapatalk

Did they really get hit with more orders than they could handle? I just have such a hard time imaging that this phone is selling so hot they can't keep up with stock.

I don't think it is a stock issue, rather a fulfillment issue. And yes, I think they got enough orders Monday that it slowed down getting them all out the door.
Sent from my SM-G955U using Tapatalk

i have ordered the 11/28 an pixel 2 in the Us Store because of google discount (100$ and coupoun for google home mini).
i am Importing this device from US to france.
and today in europe 200€ discount on the public EU price
Seen on "dealabs"
Google can offer a bit more than 100$ credits... really !!

redeem$150 promotions

Anybody had any trouble with redeem promotion after you received phone. I didn't choose at checkout because I wasn't sure what I wanted. Now when I go to redeem page it checks my phones imei number and says its not eligible.

finch0812 said:
Anybody had any trouble with redeem promotion after you received phone. I didn't choose at checkout because I wasn't sure what I wanted. Now when I go to redeem page it checks my phones imei number and says its not eligible.
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Nope. I just redeemed mine about 1hr ago. Used it to get the bud live. It's already processed and I should receive it by the 27th.
Sent from my LG-H872 using XDA-Developers Legacy app

Because I went through att I had to submit proof of purchase. Currently waiting on approval for 2 phones.
Sent from my [device_name] using XDA-Developers Legacy app

I am curious about the $200 promo, Tmob said they were not aware of it, but I have 15 different emails from the Samsung.com pre order sign up that talk about a $200 promotion..... maybe it was only if you actually placed the order through Samsung.com which is shady..... but oh well.

im having trouble, im having out of normal issues. it may of got lost in the ether. used it at check out. fedex delivered my goodie somewhere else, got the item refunded, hoping the credit is refunded as well. tryin to explain it and get and answer if ill get ther credit back from customer support is impossible, they dont seem to understand the question

finch0812 said:
Anybody had any trouble with redeem promotion after you received phone. I didn't choose at checkout because I wasn't sure what I wanted. Now when I go to redeem page it checks my phones imei number and says its not eligible.
Click to expand...
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I'm having the exact same problem. They have escalated my issue to a higher tier of Samsung support. Pretty crazy that it's this difficult to get them to give you the credit they promised.

billku said:
I'm having the exact same problem. They have escalated my issue to a higher tier of Samsung support. Pretty crazy that it's this difficult to get them to give you the credit they promised.
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I guess im going to need to call

Haven't decided what to get yet either.

finch0812 said:
I guess im going to need to call
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I did a chat with them on the Samsung Shop app as there are bad waiting times on the phone these days, but yeah, you need to make them aware of the issue

Hmmm....checked this morning and I noticed I have another $100 to spend. I probably will get two uv sanitizer

After chatting with support, I uninstalled then reinstalled the app, then it showed my IMEI as eligible.

Support ended up telling me that I would be receiving an email within 14 days of delivery.

SuperSHO said:
After chatting with support, I uninstalled then reinstalled the app, then it showed my IMEI as eligible.
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Tried this with same results. Still says not eligible

finch0812 said:
Tried this with same results. Still says not eligible
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Copy the IMEI by long pressing in the phones about info screen. Paste that into the submission form. You might have a similar character messed up.

I ordered mine on the 21st of August. Has anyone tried to get promo after the preorders?

Redeemed my Buds Live on the 21s when my Pre-Order arrived, zero issues. I did see (repeatedly) that it's only the first 15,000 people that get the promo, though.

how fast do you get the $150 credit? i seen some say you just use the store app and buy products and it takes from the $150 credit. Mine doesn't look like like i got any credit yet if thats the case. Samsung sent me an email saying i was approved for the promotion, but i haven't seen the credit yet or notice that i got one.

Im not sure how to use my 150 credit, i already have the Buds Plus, is it worth getting the Buds Live as well? I'm thinking of using the Plus for working out and the Live for traveling or commuting.

I just talked to one of the representative said it could take up to 2 weeks to get your $150 credit

Took 2 days to get approved. Then took about 2 days to receive the email. Was the same for 2 phone redeemed from 2 different Samsung accounts.
Sent from my SM-N986U using XDA-Developers Legacy app