Sm-n910c screen problem after marshmallow 6 update - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi everybody
I have Galaxy note 4 Sm-n910c .. after updating to marshmallow 6 via ota ...
The phone started working normally.. but when the screen is off it cannot work again unless i remove the battery and restart the phone again
Please somebody help me

gomaaarafa said:
Hi everybody
I have Galaxy note 4 Sm-n910c .. after updating to marshmallow 6 via ota ...
The phone started working normally.. but when the screen is off it cannot work again unless i remove the battery and restart the phone again
Please somebody help me
Click to expand...
Click to collapse
Help me please

gomaaarafa said:
Hi everybody
I have Galaxy note 4 Sm-n910c .. after updating to marshmallow 6 via ota ...
The phone started working normally.. but when the screen is off it cannot work again unless i remove the battery and restart the phone again
Please somebody help me
Click to expand...
Click to collapse
I have the same problem with my sister's note 4 snapdragon... updated to marshmallow and now if you reboot, it goes black screen and does not respond to long pressing power or anything... you have to pull out the batter for a few minutes then restart.
What gives? Did you find a solution?

fredphoesh said:
I have the same problem with my sister's note 4 snapdragon... updated to marshmallow and now if you reboot, it goes black screen and does not respond to long pressing power or anything... you have to pull out the batter for a few minutes then restart.
What gives? Did you find a solution?
Click to expand...
Click to collapse
have you tried wiping your cache?
Press Power, Volume Up and Home simultaneously.
Wait until the phone vibrates and then release Power and Home.
You should now see the recovery screen. ...
Press the Power button to confirm.
Select Reboot System Now and again, hit Power to confirm.

Hi, thanks, but yes, I've done cache and factory resetting several times. I'm trying custom ROMs now...
Sent from my Pixel XL using Tapatalk

fredphoesh said:
Hi, thanks, but yes, I've done cache and factory resetting several times. I'm trying custom ROMs now...
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Try this one!
https://www.youtube.com/watch?v=ud9QcZVRJZQ

Yes, that works once, next time I try to shut down, it doesn't shut down properly and goes black screen with no response to power/home/volume long presses. I have to pull the battery for 10-20 mins first.
Sent from my Pixel XL using Tapatalk

fredphoesh said:
Yes, that works once, next time I try to shut down, it doesn't shut down properly and goes black screen with no response to power/home/volume long presses. I have to pull the battery for 10-20 mins first.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Take a look over here all signs of the ddi : mm_read fail error more info https://forum.xda-developers.com/note-4/help/note-4-freezing-restarting-t3348821
If device is still in warranty go to Samsung Service Centre to get motherboard replaced.

Nyssa1104 said:
Take a look over here all signs of the ddi : mm_read fail error more info https://forum.xda-developers.com/note-4/help/note-4-freezing-restarting-t3348821
If device is still in warranty go to Samsung Service Centre to get motherboard replaced.
Click to expand...
Click to collapse
Hi
Thanks, nope, it isnt under warranty.
Odin fails
Kies stats downloading emergency fix but then says it lost connection with the phone
The phone will not boot at all now, probably due to flashing stock rom with PIT file.
Dang!

gomaaarafa said:
Hi everybody
I have Galaxy note 4 Sm-n910c .. after updating to marshmallow 6 via ota ...
The phone started working normally.. but when the screen is off it cannot work again unless i remove the battery and restart the phone again
Please somebody help me
Click to expand...
Click to collapse
A Korean Note4 kernel developer found that problem and solved it
I would just say Prime kernel

Nintol said:
A Korean Note4 kernel developer found that problem and solved it
I would just say Prime kernel
Click to expand...
Click to collapse
can we apply it on a non-root marshmallow via odin?

Related

GT-I9505 HELP! Samsung Galaxy S4 Vibrates but doesnt turn on!

COULD SOME ONE PLEASE HELP ME!!!
My SGS4 ealier started to lose signal so i cannot send messages
So i restarted it then now it wont boot
trevourlance27 said:
COULD SOME ONE PLEASE HELP ME!!!
My SGS4 ealier started to lose signal so i cannot send messages
So i restarted it then now it wont boot
Click to expand...
Click to collapse
What did u do last did u flash and rom or any recovery root etc ?
I did not flash anything. ....
im using stock firmware from samsung i9505xxuamdm. . . even recovery is stock android recovery. . i dont even have rpot permissions
i managed to turn on my phone but i see the problem when i rurn it off or when i restart. . .
now its still not booting. . .
its like when i turn it on. . . the phone responds via vibrating but doesnt boot even the i9505 logo doesnt show up (the white samsung galaxy s4 logo before the bootanimation)
trevourlance27 said:
I did not flash anything. ....
im using stock firmware from samsung i9505xxuamdm. . . even recovery is stock android recovery
i managed to turn on my phone but i see the problem when i rurn it off or when i restart. . .
now its still not booting. . .
Click to expand...
Click to collapse
Any recent application installs which might have caused this?
Sent from my GT-I9505 using xda app-developers app
if i remember correctly the last thing i installed is quadrant benchmark
is it possible that something on the root/data/app got missing or uninstalled?
this is the first time i encountered this problem. , havent seen it before in devices that ive handled
It sounds a little like the cache is corrupted (can happen if it doesnt shut down cleanly).
I had similar behaviour on my galaxy note.
The first time I did a factory reset and that fixed it (remember this wipes all data).
The second time I tried formatting the cache partition first and that fixed it.
When I did those I was using CWM recovery. I cant recall the stock recovery options.
If all is the same between phone versions, to enter recovery you hold down home-power-volume_up til it boots.
Sent from my GT-I9100 using xda app-developers app
from other posts from orher devices i have read they say its cache but the problem is when i turn it on it doesnt even boot the iniitial logo (samsung galaxy s4 gt-i9505)
it doesnt show up anything. . . screen doesnt lit up so also a problem how do i go now to recovery if the screen doesnt even turn on (the phone vibrates as a respond but the LED and the Screen doesnt lit up)
i know how to enter recovery mode. . . thats the only problem (softbricked)? this phone was bought on the official day of release
I'm having the same problem... Did you find a solution?
Anyone Solve this?
Getting quite anxious about not being power it on
Alex
Was anyone able to solve this? I'm experiencing the same problem. I can switch it on after removing the battery for a long time, but I can't seem to be able to get to recovery, or reboot proprely. Please help... thanks!
Do we have a fix?
Did anyone fix this? Same problem here
jamhot said:
Did anyone fix this? Same problem here
Click to expand...
Click to collapse
Can you get to download mode?
nop
daraj said:
Can you get to download mode?
Click to expand...
Click to collapse
I'm having the same problem here, Cant go to download or recovery mode just vibrates when press power button but no imagem at all...
but the led turns RED when I plug the charger and now its green because its full charged I guess but still no reboot
Gh0s7_Hun73r said:
I'm having the same problem here, Cant go to download or recovery mode just vibrates when press power button but no imagem at all...
but the led turns RED when I plug the charger and now its green because its full charged I guess but still no reboot
Click to expand...
Click to collapse
having the same problem too
1. you still CAN go to the download mode even if screen is off (I flashed full stock but this did not resolve a problem)
2. I was able to turn on my phone after many attempts: (press power, after vibration release) - I did it about 30-50(maybe more) times and my phone boots up. But after rebooting it again doesnt turn on (again many attempts helps me).
3. I have observed - in my phone vibration turns on after 6s after power button is pressed, in a correctly working one - after 4s.
(sorry for my english)
Was anyone able to resolve this?
same problem here too !! but seem to have found a solution
My galaxy s4 was acting all weird one day, randomly it switched off and wont turn on but keeps on vibrating it was only 3months old I thought it had some serious hardware issues because I tried all the means to resetthe phone but nothing gave me a solution even tried another battery no effect it wont turn on even if it did turn on it would randomly shut itself up within notmorethan 15min I stay in india where i9505 is not sold so Samsung officials would not take my phone for service as they feel its different from i9500 in all means I got fed up and brought myself a new phone a 5s .
A few days before I badly wanted my galaxy so sat whole day searching the internet for fixes couldnt find one . I got angry and smashed the phone hard on the table .to my surprise it gurned on (was connected to the charger ) turns out some phones have a problem with there power button and mine was one of them
I didnt get my button fixed yet but after turning on not using the power button helps . Have been working for 4 days in a row now no problem what so ever . But if I lock my phone using the power button then it tends to get the same problem again ! So guys get your power button checked
Try to fix the button with WD40, worked for me.
trevourlance27 said:
if i remember correctly the last thing i installed is quadrant benchmark
is it possible that something on the root/data/app got missing or uninstalled?
this is the first time i encountered this problem. , havent seen it before in devices that ive handled
Click to expand...
Click to collapse
this is a hard bricked .its mean JTAG issue.contact with a repairing shop keeper...i have also same problem and solved in JTAG

[Q] Galaxy S4 i9500 stuck on home screen for no reason

Hi guys,
I did a research regarding my problem, found a couple of threads but none of them helped and I noticed my situation is a bit different from most users having this problem.
I live in Brazil, went on a trip to USA for 15 days, kept my SIM card and SD into the phone, just used it to access WiFi, watch videos, make a couple of Viber calls, send messages via WhatsApp, etc. Everything was fine, no problem at all.
Today, when I landed in Brazil, I turned on the phone, entered my pattern and since then my phone just displays that initial screen "Samsung Galaxy S4" and keeps rebooting like crazy. In these last 15 days, I didn't make a single change on the phone. Absolutely nothing. It just decided not to work anymore
My phone is not rooted, runs the latest updates.
I tried initializing in safe mode (power+home+volume up), it shows the android green robot at a glance and then reboots again. I can't even read what is written on the screen, so fast the reboot takes place. I also tried pressing the menu button repeatedly, but no luck as well. Tried removing the battery, turning on without SIM & SD, nothing. When I connect it to a power source, the red led doesn't even light. My computer doesn't recognize it either.
Any suggestions on what to do? Returning it to the shop is not an option as well, cause I bought it out of Brazil...
Thanks a lot, colleagues!
VIDEO: http://www.youtube.com/watch?v=_0A_D5Od9LM
maykonsantini said:
Hi guys,
I did a research regarding my problem, found a couple of threads but none of them helped and I noticed my situation is a bit different from most users having this problem.
I live in Brazil, went on a trip to USA for 15 days, kept my SIM card and SD into the phone, just used it to access WiFi, watch videos, make a couple of Viber calls, send messages via WhatsApp, etc. Everything was fine, no problem at all.
Today, when I landed in Brazil, I turned on the phone, entered my pattern and since then my phone just displays that initial screen "Samsung Galaxy S4" and keeps rebooting like crazy. In these last 15 days, I didn't make a single change on the phone. Absolutely nothing. It just decided not to work anymore
My phone is not rooted, runs the latest updates.
I tried initializing in safe mode (power+home+volume up), it shows the android green robot at a glance and then reboots again. I can't even read what is written on the screen, so fast the reboot takes place. I also tried pressing the menu button repeatedly, but no luck as well. Tried removing the battery, turning on without SIM & SD, nothing. When I connect it to a power source, the red led doesn't even light. My computer doesn't recognize it either.
Any suggestions on what to do? Returning it to the shop is not an option as well, cause I bought it out of Brazil...
Thanks a lot, colleagues!
Click to expand...
Click to collapse
You could try this take the battery out for at least 12 hours , I read somewhere that can work for your kind of problem
I had this with Note 2.
No other option but to factory reset and flash official samsung firmware from sammobile.com
After that we were back to normal. Try that.
sounds not that bad..
try booting on download mode then flash some official firmware from sammobile.com
NOTE: don't flash XXUMH8 or any MH firmware for it contains new bootloaders with the samsung KNOX crap.
I really wish I could solve that without having to install everything again... but anyway
I'm sorry for this newbie question, but how can I flash a new firmware if my computer doesn't recognize my phone?
And what software do I need in order to do that?
Thanks a lot!
Just one more question...
if I really have to install a firmware, isn't it better to flash one from another country?
It seems like Brazil is always one of the latest to get the updates
Which country would you recommend?
Thanks a lot again, colleagues.
maykonsantini said:
I really wish I could solve that without having to install everything again... but anyway
I'm sorry for this newbie question, but how can I flash a new firmware if my computer doesn't recognize my phone?
And what software do I need in order to do that?
Thanks a lot!
Click to expand...
Click to collapse
This is how you flash official firmware on your phone.
http://forum.xda-developers.com/showthread.php?t=2265477
This topic also has some troubleshooting guide.
maykonsantini said:
Just one more question...
if I really have to install a firmware, isn't it better to flash one from another country?
It seems like Brazil is always one of the latest to get the updates
Which country would you recommend?
Thanks a lot again, colleagues.
Click to expand...
Click to collapse
Well... just tried to access download mode here, but no sucess.
Phone reboots after the warning. =( I can't get the message "Downloading… Do not turn off target" after I press volume up, it reboots.
Any suggestions?
maykonsantini said:
Well... just tried to access download mode here, but no sucess.
Phone reboots after the warning. =( I can't get the message "Downloading… Do not turn off target" after I press volume up, it reboots.
Any suggestions?
Click to expand...
Click to collapse
Well if u are able to boot the device u should surely be able to go to download mode
Can u try multiple times if possible
Power off device unplug it
Press -> volume down+Home+power button all together till it shoes option there volume up and u should be at download mode and then try flashing A firmware using Odin and once its done Reset the device from the phone back up and reset option all should be fine :fingers-crossed:
try avoiding any backup restore as there myte be some issue with some bad file also
123hiten said:
Well if u are able to boot the device u should surely be able to go to download mode
Can u try multiple times if possible
Power off device unplug it
Press -> volume down+Home+power button all together till it shoes option there volume up and u should be at download mode and then try flashing A firmware using Odin and once its done Reset the device from the phone back up and reset option all should be fine :fingers-crossed:
try avoiding any backup restore as there myte be some issue with some bad file also
Click to expand...
Click to collapse
Hi,
download mode doesn't work indeed. It reboots before I'm able to press volume up...
I have tried several times.
Any ideas?
maykonsantini said:
Hi,
download mode doesn't work indeed. It reboots before I'm able to press volume up...
I have tried several times.
Any ideas?
Click to expand...
Click to collapse
Sorry this is little weird but can u you try and see of you have original Samsung s4 as there are some clones available
Just search on this forum there are some example how to find out or Google it
Sent from my SM-N900 using XDA Premium 4 mobile app
123hiten said:
Sorry this is little weird but can u you try and see of you have original Samsung s4 as there are some clones available
Just search on this forum there are some example how to find out or Google it
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm totally sure it is genuine.
I mean, I can go to download mode.
When I press power+home+volume down, it works.
But when I click volume up in order to continue to download mode, the phone reboots.
It can't stay stable for more than 3 seconds, let's say.
maykonsantini said:
I'm totally sure it is genuine.
I mean, I can go to download mode.
When I press power+home+volume down, it works.
But when I click volume up in order to continue to download mode, the phone reboots.
It can't stay stable for more than 3 seconds, let's say.
Click to expand...
Click to collapse
I m too little confuse actually may be try doing reset hard reset and also factory reset going to stock recovery see what option can work else service centre myte be the option
Sent from my SM-N900 using XDA Premium 4 mobile app
123hiten said:
I m too little confuse actually may be try doing reset hard reset and also factory reset going to stock recovery see what option can work else service centre myte be the option
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Ok, but in order to perform a hard reset, I need to press power+home+volume up at the same time, right?
That doesn't work either.
When the small green android robot is shown, the phone immediately reboots. I can't even read if there's something written, so fast it reboots.
Are there any options left or just sending to Samsung?
maykonsantini said:
Ok, but in order to perform a hard reset, I need to press power+home+volume up at the same time, right?
That doesn't work either.
When the small green android robot is shown, the phone immediately reboots. I can't even read if there's something written, so fast it reboots.
Are there any options left or just sending to Samsung?
Click to expand...
Click to collapse
B4 giving the phone to service just go to link stock firmware in my signature and ask there his user I'd is samersh72 he myte be able to help you
Sent from my SM-N900 using XDA Premium 4 mobile app
123hiten said:
B4 giving the phone to service just go to link stock firmware in my signature and ask there his user I'd is samersh72 he myte be able to help you
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Ok! Thanks a lot for your help
Try removing your sd card before going to download mode, maybe it's trying to finish a failed update. Try using someone else's empty sd card
Sent from my GT-N7100 using xda app-developers app
Rebooting issues are battery related sometimes. Try another S4 battery and see if it helps
Sent from my GT-I9505 using XDA Premium HD app
Thanks MaryAnna and Obagleyfreer. I've already tried what you just suggested.
No luck
I tried to give it to Samsung, and look what I've got:
They told me to look for support in the country I bought the phone.
This is ridiculous. It's a shame.
That's when I regret changing my iPhone for a Galaxy.

SEMI-BRICKED S4 i9500

Hello folks, I was using my S4 flawlessly for about 8 months, last week I was sitting with friends and the phone wasn't even in my hand, suddenly I saw it rebooted on its own, and was stuck on Samsung i9500 logo and it bootlooped there. I tried getting into recovery mode, however it's kicking me out of there as soon as it goes. Then I tried to go into Odin mode, it gets stuck at the place where it asks you to push VOLUME DOWN button to continue, and restarts again.
How can I solve this??
Anybody guys??
Try this...
try factory reset from recovery.. if that fails then you'll have to flash the official rom via Odin again...
DanialYaqub said:
try factory reset from recovery.. if that fails then you'll have to flash the official rom via Odin again...
Click to expand...
Click to collapse
The phone is unable to get into recovery mode, it reboots, and same goes for Odin
chaingang_100 said:
The phone is unable to get into recovery mode, it reboots, and same goes for Odin
Click to expand...
Click to collapse
I think its time to change the battery :fingers-crossed:
Joku1981 said:
I think its time to change the battery :fingers-crossed:
Click to expand...
Click to collapse
Just tried it, nothing changed.
Take out the Battery for 5 minutes,
when putting it back in,
make sure to hold
--- Volume Down
--- Home
Battery in,
--- and last Power
in that order
If you get in tell me please.
Mizpah said:
Take out the Battery for 5 minutes,
when putting it back in,
make sure to hold
--- Volume Down
--- Home
Battery in,
--- and last Power
in that order
If you get in tell me please.
Click to expand...
Click to collapse
thanks for the advice but i didnt have the chance to try it because it just decided to turn on normally by itself

S7 Edge "Bootloader Exception" bug

Hi all,
I've received my S7 Edge today(Exynos), yay.
All was working flawlessly until few moments ago, I was running 3Dmark, and before I even start to bench, while i was downloading the first scene The screen goes all black, then after 10 seconds, there's a message on top (in the same way a rooted phone would display "kernel is not seandroid enforced..."):
Bootloader Exception
[RST_START = 0x100000000 ]
[...]
Exception: do_handler_serror: SERROR(esr: 0xbf00000000)
[...]
I didn't install any rom, root or else, it's pure stock untouched. I tried to reboot phone using volume down+power, it reboots I think (screen goes all black) but quickly the same message appears...
I'm surely going to call phone operator to tell them that phone is KO, but if one of you guys has any idea that would avoid me to send back phone to warranty, it would be nice
Thanks !
@mods : Sorry for posting in wrong section
Try this...
https://www.youtube.com/watch?v=UV0Zp7F1LHs
I'd suggest a factory reset if the above fails.
Hold Power + Volume Up + Menu
Then use the volume keys to scroll to factory reset and select using menu or power buttons.
Hi guys,
Thanks very much for you answers,
Unfortunately any key combination is not working can't get into recovery nor download mode ...
I don't want to try Odin, scared about potential warranty issues ... but it kills me to have to send the phone back to sammy and wait ..
Mr_PoPoP said:
Hi guys,
Thanks very much for you answers,
Unfortunately any key combination is not working can't get into recovery nor download mode ...
I don't want to try Odin, scared about potential warranty issues ... but it kills me to have to send the phone back to sammy and wait ..
Click to expand...
Click to collapse
The phone must be off for the Volume Up + Power + Home button combination to work. Keep those pressed for like 10 seconds, even after the phone powers on. I just tried it on my S7 Edge (which drops every call) and could restore to factory settings (but didn't solve the issue).
Cst79 said:
The phone must be off for the Volume Up + Power + Home button combination to work. Keep those pressed for like 10 seconds, even after the phone powers on. I just tried it on my S7 Edge (which drops every call) and could restore to factory settings (but didn't solve the issue).
Click to expand...
Click to collapse
Thanks for your advices !
Unfortunately, even with this combination and a lot of patience I cannot manage to "bypass" this Bootloader error ...
I'm mad because it will take one month to get a new phone from my operator(just called them ...)
So maybe i'm going to try Odin ... but if I cannot put my phone into download mode, i'm f*ckued, right ?
Here's a photo of the error message :
https://drive.google.com/open?id=0B_3xOO1wyNGMVWl1RUFybTZoM3c
Mr_PoPoP said:
Thanks for your advices !
Unfortunately, even with this combination and a lot of patience I cannot manage to "bypass" this Bootloader error ...
I'm mad because it will take one month to get a new phone from my operator(just called them ...)
So maybe i'm going to try Odin ... but if I cannot put my phone into download mode, i'm f*ckued, right ?
Here's a photo of the error message :
https://drive.google.com/open?id=0B_3xOO1wyNGMVWl1RUFybTZoM3c
Click to expand...
Click to collapse
I'm stumped. I've never seen that before
From where did you order your phone?
thunderroid said:
From where did you order your phone?
Click to expand...
Click to collapse
A french mobile operator , Bouygues Telecom.
Can you do a factory reset from the Settings menu?
thunderroid said:
Can you do a factory reset from the Settings menu?
Click to expand...
Click to collapse
Nope, the phone doesn't boot anymore... it only displays the bootloader error message...
And no possibility to access reboot or recovery...
Maybe I can try to check with ADB, but my problem is that i would need to active USB debugging in settings ... but i can't do that
Return it. Nand flash died.
Sent from my iPad using Tapatalk
Yap, I think you have to return it.
hiepgia said:
Return it. Nand flash died.
Click to expand...
Click to collapse
Yep, I wanted to avoid it, but I don't see other reasonnable option. The phone didn't last more than 24h ... ok, it happens, I know ...
My previous (Still actual (sic)) Phone was a Note 3 and I installed so much roms, soft bricked the device so many times, but I could always restore it ... But not the S7 EDGE ... And I didn't spot any other user with same bootloader issue...
I've just sent back the phone for replacement, Thanks for all who replied to me in this thread
Oh and by the way : don't download 3DMark from play store , it will Hard brick your phone !!! (haha just kidding , i know it's not what caused my phone to die, I'm sure of it , however I won't try to install it anymore i think^^ )
Cheers XDA crew !!
Mine has done just the same. went to bed, woke up this morning and the same message as yourself.
Borgella said:
Mine has done just the same. went to bed, woke up this morning and the same message as yourself.
Click to expand...
Click to collapse
Sorry to hear that bro
Try things to troubleshoot if you wanna, but my advice : don't lose one day of trying to fix it, send it back directly to warranty...
I tried lot of things, key combination to reboot phone in recovery or download, I tried Kies, Odin, ADB....
I believe it's a real samsung bug that will happen to many people, So send it now before sammy is drowned under hard bricked S7 phones and start to have issues to provide replacement devices....
the S7 edge is getting a "urgent" update on approx 3mb..maybe this is a fix of some sort.
johanbiff said:
the S7 edge is getting a "urgent" update on approx 3mb..maybe this is a fix of some sort.
Click to expand...
Click to collapse
That is to correct the Screen Edge sensitivity
For anyone else who runs into this issue, I managed to fix my phone.
Holding the power and VOL down buttons for about 5-10 seconds will reboot the phone; if you hold home at the same time you can get into download mode (might take a couple tries).
From there, you can flash a new bootloader (BL option in odin) and then get back into recovery to do whatever you need to do.
Went from soft-brick to full restore in about ten minutes--not even a factory reset necessary.
Hope this helps!

Phone turns off after screen turns off.

Hi Guys,
I need help, I have a Note 4 SM-N910P (Sprint unlocked), For past few days I'm having a problem with my phone that when the screen turns off the phone turns off too and I can't turn it back on by pressing the power button or any other button. I have to take out the battery and then turn it back on.
I was using Custom ROM, so I thought that it may be causing issues. So I flashed my phone with the stock ROM, I made sure I wiped out all the caches and system files... but it the same issue.. The phone works perfectly fine till the screen is on. But the moment it turns off the phone just won't open.
Currently using Stock Marshmallow 6.0.1
Please help..
Thanks,
Asim
Asim Waqar said:
Hi Guys,
I need help, I have a Note 4 SM-N910P (Sprint unlocked), For past few days I'm having a problem with my phone that when the screen turns off the phone turns off too and I can't turn it back on by pressing the power button or any other button. I have to take out the battery and then turn it back on.
I was using Custom ROM, so I thought that it may be causing issues. So I flashed my phone with the stock ROM, I made sure I wiped out all the caches and system files... but it the same issue.. The phone works perfectly fine till the screen is on. But the moment it turns off the phone just won't open.
Currently using Stock Marshmallow 6.0.1
Please help..
Thanks,
Asim
Click to expand...
Click to collapse
Battery?
Sent from this galaxy
Does it work fine in Safe mode? If yes then some present software might be the cause
pr1jker said:
Battery?
Sent from this galaxy
Click to expand...
Click to collapse
Nope.. I have two different batteries, tried both of them and still the same issue.
Even when i restart my phone it does not restart. I have to take the battery out and then wait for few minutes and then I reinstall the battery and turn it on.. Sometimes, it goes in download mode and i see a message that says "normal boot failed".

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