S7 Edge "Bootloader Exception" bug - Samsung Galaxy S7 Edge Questions and Answers

Hi all,
I've received my S7 Edge today(Exynos), yay.
All was working flawlessly until few moments ago, I was running 3Dmark, and before I even start to bench, while i was downloading the first scene The screen goes all black, then after 10 seconds, there's a message on top (in the same way a rooted phone would display "kernel is not seandroid enforced..."):
Bootloader Exception
[RST_START = 0x100000000 ]
[...]
Exception: do_handler_serror: SERROR(esr: 0xbf00000000)
[...]
I didn't install any rom, root or else, it's pure stock untouched. I tried to reboot phone using volume down+power, it reboots I think (screen goes all black) but quickly the same message appears...
I'm surely going to call phone operator to tell them that phone is KO, but if one of you guys has any idea that would avoid me to send back phone to warranty, it would be nice
Thanks !

@mods : Sorry for posting in wrong section

Try this...
https://www.youtube.com/watch?v=UV0Zp7F1LHs

I'd suggest a factory reset if the above fails.
Hold Power + Volume Up + Menu
Then use the volume keys to scroll to factory reset and select using menu or power buttons.

Hi guys,
Thanks very much for you answers,
Unfortunately any key combination is not working can't get into recovery nor download mode ...
I don't want to try Odin, scared about potential warranty issues ... but it kills me to have to send the phone back to sammy and wait ..

Mr_PoPoP said:
Hi guys,
Thanks very much for you answers,
Unfortunately any key combination is not working can't get into recovery nor download mode ...
I don't want to try Odin, scared about potential warranty issues ... but it kills me to have to send the phone back to sammy and wait ..
Click to expand...
Click to collapse
The phone must be off for the Volume Up + Power + Home button combination to work. Keep those pressed for like 10 seconds, even after the phone powers on. I just tried it on my S7 Edge (which drops every call) and could restore to factory settings (but didn't solve the issue).

Cst79 said:
The phone must be off for the Volume Up + Power + Home button combination to work. Keep those pressed for like 10 seconds, even after the phone powers on. I just tried it on my S7 Edge (which drops every call) and could restore to factory settings (but didn't solve the issue).
Click to expand...
Click to collapse
Thanks for your advices !
Unfortunately, even with this combination and a lot of patience I cannot manage to "bypass" this Bootloader error ...
I'm mad because it will take one month to get a new phone from my operator(just called them ...)
So maybe i'm going to try Odin ... but if I cannot put my phone into download mode, i'm f*ckued, right ?
Here's a photo of the error message :
https://drive.google.com/open?id=0B_3xOO1wyNGMVWl1RUFybTZoM3c

Mr_PoPoP said:
Thanks for your advices !
Unfortunately, even with this combination and a lot of patience I cannot manage to "bypass" this Bootloader error ...
I'm mad because it will take one month to get a new phone from my operator(just called them ...)
So maybe i'm going to try Odin ... but if I cannot put my phone into download mode, i'm f*ckued, right ?
Here's a photo of the error message :
https://drive.google.com/open?id=0B_3xOO1wyNGMVWl1RUFybTZoM3c
Click to expand...
Click to collapse
I'm stumped. I've never seen that before

From where did you order your phone?

thunderroid said:
From where did you order your phone?
Click to expand...
Click to collapse
A french mobile operator , Bouygues Telecom.

Can you do a factory reset from the Settings menu?

thunderroid said:
Can you do a factory reset from the Settings menu?
Click to expand...
Click to collapse
Nope, the phone doesn't boot anymore... it only displays the bootloader error message...
And no possibility to access reboot or recovery...
Maybe I can try to check with ADB, but my problem is that i would need to active USB debugging in settings ... but i can't do that

Return it. Nand flash died.
Sent from my iPad using Tapatalk

Yap, I think you have to return it.

hiepgia said:
Return it. Nand flash died.
Click to expand...
Click to collapse
Yep, I wanted to avoid it, but I don't see other reasonnable option. The phone didn't last more than 24h ... ok, it happens, I know ...
My previous (Still actual (sic)) Phone was a Note 3 and I installed so much roms, soft bricked the device so many times, but I could always restore it ... But not the S7 EDGE ... And I didn't spot any other user with same bootloader issue...
I've just sent back the phone for replacement, Thanks for all who replied to me in this thread
Oh and by the way : don't download 3DMark from play store , it will Hard brick your phone !!! (haha just kidding , i know it's not what caused my phone to die, I'm sure of it , however I won't try to install it anymore i think^^ )
Cheers XDA crew !!

Mine has done just the same. went to bed, woke up this morning and the same message as yourself.

Borgella said:
Mine has done just the same. went to bed, woke up this morning and the same message as yourself.
Click to expand...
Click to collapse
Sorry to hear that bro
Try things to troubleshoot if you wanna, but my advice : don't lose one day of trying to fix it, send it back directly to warranty...
I tried lot of things, key combination to reboot phone in recovery or download, I tried Kies, Odin, ADB....
I believe it's a real samsung bug that will happen to many people, So send it now before sammy is drowned under hard bricked S7 phones and start to have issues to provide replacement devices....

the S7 edge is getting a "urgent" update on approx 3mb..maybe this is a fix of some sort.

johanbiff said:
the S7 edge is getting a "urgent" update on approx 3mb..maybe this is a fix of some sort.
Click to expand...
Click to collapse
That is to correct the Screen Edge sensitivity

For anyone else who runs into this issue, I managed to fix my phone.
Holding the power and VOL down buttons for about 5-10 seconds will reboot the phone; if you hold home at the same time you can get into download mode (might take a couple tries).
From there, you can flash a new bootloader (BL option in odin) and then get back into recovery to do whatever you need to do.
Went from soft-brick to full restore in about ten minutes--not even a factory reset necessary.
Hope this helps!

Related

HTC Universal ( Imate Jasjar ) Not entering Bootloader mode, Or powering on.

Hello again,
I was having problems with my old battery and i tried to hard reset my phone when the power was almost half but the batter suddenly hanged my fone in the middle of formatting and now i brought a new battery and its not entering BOOTLOADER MODE when i press the Bulb+Power+Reset button
When i place the phone on charging the indicator on the Phone glows Red and it wont turn on the phone or wont go to bootloader mode...if only you guys can explain me how to enter bootloader mode then i can do the rest.
Thanks.
P.S : Despite all the problems i face using a WM i still love it the most.
Common guys...this forum is my only hope....as i dont have any HTC service centre near my place.
Hoping for some usefull adivces.
ZODI said:
Hello again,
I was having problems with my old battery and i tried to hard reset my phone when the power was almost half but the batter suddenly hanged my fone in the middle of formatting and now i brought a new battery and its not entering BOOTLOADER MODE when i press the Bulb+Power+Reset button
When i place the phone on charging the indicator on the Phone glows Red and it wont turn on the phone or wont go to bootloader mode...if only you guys can explain me how to enter bootloader mode then i can do the rest.
Thanks.
P.S : Despite all the problems i face using a WM i still love it the most.
Click to expand...
Click to collapse
Bootloader mode:
1) Press the Light Button
2) Press the power button
(silver thing at the bottom)
3) Press something into the reset button and hold for 2-5 seconds
If this does not work READ the Wiki
Good luck,
orb3000 said:
Bootloader mode:
1) Press the Light Button
2) Press the power button
(silver thing at the bottom)
3) Press something into the reset button and hold for 2-5 seconds
If this does not work READ the Wiki
Good luck,
Click to expand...
Click to collapse
Thanks for the reply but i already tried it....
My phone doesn't go into BOOTLOADER mode.
I have previously installed many roms and tested them but this time it doesnt seem to go to bootloader mode itself...
When i place the phone on charger it shows RED light that its charging but after few mins it turns off....i brought a new Battery as well just incase but i am still unable to go to bootloader mode.
If only i can go into bootloader mode i can do the rest,
Any smallest help is appreciated guys.
~ZODI.
Just incase if anyone wanted to know how i.....
How i screwed up my HTC Universal ?
I tried to Hard Reset it when the battery was running on low power and while the process of hard resetting was going on it suddenly shut down due to low power and now it wont even enter bootloader mode....Any help guys ? i purchased it from dubai and i dont even have any HTC repair centre in my city...not that i know off.
Right now i removed the battery of my Phone and i placed it on charging just hoping that there is an internal battery in the device and when it gets charged i should be able to go into bootloader mode but im not sure if what i think is right .
Still unable to find any solutions guys....help me out please.
Most common repair trick you have tried.
Can u take a look at this ?
http://www.mikechannon.net/PDF Manuals/HTC Universal_Service-Manual.pdf
subratamm said:
Most common repair trick you have tried.
Can u take a look at this ?
http://www.mikechannon.net/PDF Manuals/HTC Universal_Service-Manual.pdf
Click to expand...
Click to collapse
I dont think i am willing to open my phone like that....unless there is someone who can help me out constantly on the forum ( some technician )
As i dont want to completly screw it up.
are you sure its not in bootloader - look closer its very dim as no backlight
colinc57 said:
are you sure its not in bootloader - look closer its very dim as no backlight
Click to expand...
Click to collapse
Yes i am very sure, As i have previously installed many ROMS on it but this time its not even going into bootloader mode.
I doubt that the bootloader mode itself is currupted or something is there a way to install a fresh bootloader mode ?
Kindly help me out its been a month i havnt used my phone now.,using a Motorola W220 ,from jasjar to w220 is not a very good feeling guys. please sort my problem i dont have anyone to guide me here.
Funny thing is i found a HTC repair center and the guys over their said they only repair HTC products not Imate and imate service centre in whole aisa = 5 or 6 :| checked it on club imate site.
subratamm said:
Most common repair trick you have tried.
Can u take a look at this ?
http://www.mikechannon.net/PDF Manuals/HTC Universal_Service-Manual.pdf
Click to expand...
Click to collapse
Thanks for your help. I've tried the remedies outlined in the PDF document, including flashing the memory via the SD card. This does not solve the problem.
Any suggestions?
teritius said:
Thanks for your help. I've tried the remedies outlined in the PDF document, including flashing the memory via the SD card. This does not solve the problem.
Any suggestions?
Click to expand...
Click to collapse
Teritius are you able to enter bootloader mode bro ?
ZODI said:
Teritius are you able to enter bootloader mode bro ?
Click to expand...
Click to collapse
Yes, that's the funny part; can enter bootloader mode. I've followed the instructions to burn a new ROM to the SD card. After I burn the new ROM to the SD card, I can then burn the new ROM, but as soon as I choose to hard reboot my device, I receive a message reading; CLEARING, then the display fades and nothing further happens.
I will post this answer in the other threads with this problem, but I installed Tomal's WM6.1 v8.2 and the phone worked fine afterward. I think the problem is that some phones don't accept all ROMS.
If only i could enter bootloader mode i would have tried whichever rom you would have suggested but my problem is different i cant even enter Bootloader mode.
And i think only a service center can help me nothing else.
Hi!
My device as similar behavior.
After a failed upgrade at 99%.
It don't Start , can't go to Boot Loader mode.
When I connect to Windows give me usb not recongnized.
Try to flash with orginal ROM, Even "usb not recognized but it gives a comunication error...
and stop's.
Did you manage to put your device in bootloader mode ?
I try ever possible combination of keys and no luck...
Please help!
paulorosa said:
Hi!
My device as similar behavior.
After a failed upgrade at 99%.
It don't Start , can't go to Boot Loader mode.
When I connect to Windows give me usb not recongnized.
Try to flash with orginal ROM, Even "usb not recognized but it gives a comunication error...
and stop's.
Did you manage to put your device in bootloader mode ?
I try ever possible combination of keys and no luck...
Please help!
Click to expand...
Click to collapse
Hello there...Welcome to the club bro...
Funny thing is i gave my phone to a Local service center and he was able to get it in Bootloader mode but couldnt install a proper ROM as he didnt had one...so i got my problem fixed and i sold my jasjar two days ago for 5000/- Indian Rupees...Thats around $105 .
I have promised myself that i will NEVER buy an Imate as they dont have proper service centers here in my place.I am planning to get Sony X1 now
My suggestion to you...get it repaired and sell it before it gets messed up again.,its a very delicate and very pain in the @$$ phone.Im so happy now ^.^
Mods :Can lock this thread now...i no longer own a jasjar.
How They Get in Bootloader?
Using JTAG ?
Or there is another trick ?
Because Normal combination of key don't work
...
Can you try to find out ?
Thanks
ZODI said:
Hello there...Welcome to the club bro...
Funny thing is i gave my phone to a Local service center and he was able to get it in Bootloader mode but couldnt install a proper ROM as he didnt had one...so i got my problem fixed and i sold my jasjar two days ago for 5000/- Indian Rupees...Thats around $105 .
I have promised myself that i will NEVER buy an Imate as they dont have proper service centers here in my place.I am planning to get Sony X1 now
My suggestion to you...get it repaired and sell it before it gets messed up again.,its a very delicate and very pain in the @$$ phone.Im so happy now ^.^
Mods :Can lock this thread now...i no longer own a jasjar.
__________________
There is no Knowledge that is not Power...
Click to expand...
Click to collapse
How They Get in Bootloader?
Using JTAG ?
Or there is another trick ?
Because Normal combination of key don't work
...
Can you try to find out ?
Thanks
Any updates?

finally from Samsung How to Solve the Black screen (death screen )

after mailing SAMSUNG by Mr.Alzubair
from ce4arab website
about the Death screen
this is the answer :
-----
Dear Alzubair ,
Thank you for contacting Samsung Electronics.
Reference number:2104286715
Regarding your case, kindly note that the image you have displayed on
the screen of your phone, indicates that the device has entered the
Recovery Mode. The reason this happened, is because you have tried to
update the device’s Firmware, which isn’t actually released yet, and
that’s the reason why the Software crashed as well.
In order to get out of the Recovery Mode, please follow the steps below:
Recovery Process
1.Remove the battery and reinstall it. Power On your Phone
- Phone display “Connection picture for Phone to PC”
2. Recovery Mode in Kies
If upgrade failed in upgrade step, you can see next Pop-Up
- Select "Yes”
Firmware Upgrade program progress to recovery mode.
3. Select "Recovery" button.
4. Read the caution and check “all information has been verified”
- After this, it’s same with Firmware update Process
5. Click “Next”
- Firmwareversion display
- Firmware file is downloaded to PC
6. Firmware update
- After Firmware downloaded, Click “Next”
- Firmware update start
Caution
- Never disconnect or turn off the
device in thisstep
- If so, recover the phone refer to
recovery section
7.Complete
- After Firmware update complete, the device reboot
automatically
- Click “Next” Button
To do this manually instead of using Kies, please click on the Power
button, the Volume down button and the middle button all together all at
the same time. The phone would flash for 2 times, and on the 3rd time,
please remove your hands fromthe phone, and it should boot up normally.​
I hope this has been of some assistance to you. If you do have any
further queries, please do not hesitate to contact us quoting your 210-4286715
reference number.
Kind Regards,
Aya Smith
Samsung Electronics UK
Customer Communication Centre
Tel.: 0845 726 7864 (All calls charged at Local Rate)
Homepage: samsung.com
[Product] GT-I9000
The reason this happened, is because you have tried to
update the device’s Firmware, which isn’t actually released yet, and
that’s the reason why the Software crashed as well.
Click to expand...
Click to collapse
Bwahahahhaahahahahh!!
cheetah2k said:
Bwahahahhaahahahahh!!
Click to expand...
Click to collapse
LOL XD
at least they help me
I just tried it ( by the Manual way ) and it Works
so this works on the semi-bricked, no 3-button combo enabled phones ??
.. let's say, after a bad/failed bootloader flash ?
someone please confirm ?
later edit:
from what I understand after reading this, Kies can force any (Phone--!--PC) SGS into recovery and/or download mode?
if so, can we "extract" this feature and make it into a stand alone solution for half-bricked phones?
That's not a real black screen, I got one and my phone got the BSOD: No possibility to power on, no charging, nothing.
The "phone ! computer" is just a semi brick, get back to download mode and reflash with odin...
But thanks for the info indeed.
franklin01 said:
The "phone ! computer" is just a semi brick, get back to download mode and reflash with odin...
Click to expand...
Click to collapse
Some SGSs can't access download mode from that screen because of the proper bootloader that's missing. (3 button combo fix needed, not so safe)
wish samsung also adds a feature to kies that fixes the IMEI =D
franklin01 said:
That's not a real black screen, I got one and my phone got the BSOD: No possibility to power on, no charging, nothing.
The "phone ! computer" is just a semi brick, get back to download mode and reflash with odin...
But thanks for the info indeed.
Click to expand...
Click to collapse
2day i triad it two times and it works
but from what i understand same thing happened to me today ..
i did the 3 times flashing way :
BE SURE THAT YOU disconnect THE CABLE!!
To do this manually instead of using Kies, please click on the Power
button, the Volume down button and the middle button all together all at
the same time. The phone would flash for 2 times, and on the 3rd time,
please remove your hands fromthe phone, and it should boot up normally.
Then its work and downloading mode appear i installed an official Ver. by odin ( check on Re-Partition ) then it will work (work for me after the same thing that happened : No possibility to power on, no charging, nothing. )
Does this means that the phone has a secondary bootloader or what I dont get it, I already sent my phone to samsung so I cant try, I had my phone bricked stuck at a black screen after the S logo.
hang on... so it sounds like samsung is saying that phones that dont go into download mode straight away from vol-down, home and power need to keep holding the power button until the power cycles 2 times, then let go on the third?
i cant test it now because after i bricked my phone (black screen no power on or charge) i sent it back and i got a new motherboard with 3-button enabled... but this does make sense because when i had a 3-button disabled phone previously i did manage to get it into download mode from the phone-!-computer screen by trying different timings. it took a long time but eventually worked.
so it would seem if this is the case, that it is just a different boot loader and a different key combination to access download mode, but working nevertheless?
can someone test this?
Cant believe it, if the phone does has a secondary bootloader then it cannot be bricked forever.
Sent from my GT-I9000 using XDA App
stephengoo said:
Cant believe it, if the phone does has a secondary bootloader then it cannot be bricked forever.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
We already knew it had a secondary boot-loader...
http://forum.xda-developers.com/wiki/index.php?title=Samsung_Galaxy_S_Series#Partitions
This is what is patched to hotfix the 3BR in disabled phones.
3 times flashing way wont work for me, and at Recovery in Kies i cant see my Device!
Absolutly no USB!!!!
Sorry Guys!
So this forced download mode can be possible...
This guy here tried hard to explain same thing:
http://forum.xda-developers.com/showthread.php?t=812933
do you think it will work with korean version galaxy s?
No-Exit said:
3. Select "Recovery" button.
4. Read the caution and check “all information has been verified”
- After this, it’s same with Firmware update Process
To do this manually instead of using Kies, please click on the Power
button, the Volume down button and the middle button all together all at
the same time. The phone would flash for 2 times, and on the 3rd time,
please remove your hands fromthe phone, and it should boot up normally.​
[Product] GT-I9000
Click to expand...
Click to collapse
"all information has bee verified" means put phone in download mode and connect it to PC (can't do it without working 3 buttons combo).
"manually instead of using Kies" = same thing, doesn't work without 3 buttons combo.
This doesn't works if you didn't have 3 buttons combo enabled. I used heat trick instead and then patch aires P-SBL.
I sent my phone back because of this black screen of death. I could get into Download mode, and the other (vol-up) mode too, but no upgrading or changing firmwares worked to fix it. And Kies didn't see it, though Odin eventually did.
Wondering now if the Black Screen of Death was fixable after all, but then would Kies have to recognize it first?
I have a phone ! pc bricked phone right in front of me, I've tried this and a million other combinations, nothing works. I'm not being super pessimistic or anything it really doesn't work. I've left it with a phone repair store overnight and they couldn't fix it either. Im going to visit samsung/optus tomorrow.
edit:
I also want to point out that that message contains some horrible english supposedly from samsung UK
d47:
I am exactly in your shoes. Even with the overnight leave at a GSM repair booth-thingy. Im also considering handing it back to the retailer, but havent tried the heating up trick yet... Maybe its worth a try ?

Crash then lockup

so i have a stock rooted a500 i got yesterday new.
have a problem..
10 minutes ago i was setting a wallpaper to a picture of my car. i cropped and set..wallpaper stayed black, so i did it again, still black. so i tried a different picture.
Crash
restarted, now stuck at lock screen, lock button doesnt slide, once you shut screen off, wont turn back on. clock doesnt move either. help?
Snag a paperclip
Hit that reset button.
Failing that, i'm at a loss. Never had anything remotely similar happen.
entropy.of.avarice said:
Hit that reset button.
Failing that, i'm at a loss. Never had anything remotely similar happen.
Click to expand...
Click to collapse
niether have i, i have a custom evo. reset button only restarts it
i didnt flash recovery yet, though i can access the files via usb when its locked at lock screen, so im going to try adb push
Good move
Or you can always toss a full stock ROM image on microSD and flash without custom recovery.
entropy.of.avarice said:
Or you can always toss a full stock ROM image on microSD and flash without custom recovery.
Click to expand...
Click to collapse
ok, adb sees no devices, so ill have to do it that way
where can i find a stock full rom for USA? seems full package links are dead
skullzaflare said:
where can i find a stock full rom for USA? seems full package links are dead
Click to expand...
Click to collapse
Not sure - never done any full package flashes, only update packages. Pretty sure I've seen a bunch of them around these fourms.
Best of luck - hope you don't have a dead tab.
entropy.of.avarice said:
Not sure - never done any full package flashes, only update packages. Pretty sure I've seen a bunch of them around these fourms.
Best of luck - hope you don't have a dead tab.
Click to expand...
Click to collapse
so far it seems i do, tried a update, and still does the same thing
it would be fine if i didnt have a custom boost animation in the system/media
i still have 12 more days warrenty.
is there a way to delete it via computer?
not sure if anyone knew about the hard reset, i contacted acer and played dumb, though i told them what happened.
i was instructed to
Power down the device
hold Vol Up + Power for 3 sec
continue holding Vol up, and keep switch the screen lock back and forth until "erasing cache" comes up on the acer screen
at which point you stop and let it run its course.
said it would take 30 minutes. i fell asleep, 2hrs later i checked it, still same. recontacted acer, another tech said to do the default hard restart with the push pin
worked like a charm
in process of rooting, installing CWM and making backup lol
skullzaflare said:
not sure if anyone knew about the hard reset, i contacted acer and played dumb, though i told them what happened.
i was instructed to
Power down the device
hold Vol Up + Power for 3 sec
continue holding Vol up, and keep switch the screen lock back and forth until "erasing cache" comes up on the acer screen
at which point you stop and let it run its course.
said it would take 30 minutes. i fell asleep, 2hrs later i checked it, still same. recontacted acer, another tech said to do the default hard restart with the push pin
worked like a charm
in process of rooting, installing CWM and making backup lol
Click to expand...
Click to collapse
Hello ,
Did have the same problem and solved it by flashing the update.zip found on this site.
I've put it on the root of the SD card , push start and holding vol down , and then perform the update .
Can you explain me tough what you men by " do the default hard restart with the push pin " .
Thanks
BerreZ said:
Hello ,
Did have the same problem and solved it by flashing the update.zip found on this site.
I've put it on the root of the SD card , push start and holding vol down , and then perform the update .
Can you explain me tough what you men by " do the default hard restart with the push pin " .
Thanks
Click to expand...
Click to collapse
the reboot is for if it stops responding, like a reset button on a computer. its under the usb port
flashing any update zip didnt work for me
skullzaflare said:
flashing any update zip didnt work for me
Click to expand...
Click to collapse
Did you get it from a local retail location? If so, I would just march back there with my receipt and not give too many details - i was working on a picture and it broke and I have no idea what is wrong, etc - they should just give you a new one.
Have you tried clearing the cache? There is a combo with holding power / volume up when booting and using the rotation lock switch, not quite sure how it is done but i think you just hold both and flip the switch like mad - totally sure I have seen the process posted here somewhere.
If you got it via online order, you still should be able to just return it.
Or call acer - they might be able to work some magic.
Best of luck, hope you get it going or at least get a new one. Really sounds like you have a defective unit, I rooted mine the day after I bought it, have had it for nearly two months and multiple rootings/unrootings/rom flashes and have had no issues at all.

[Q] Galaxy S4 i9500 stuck on home screen for no reason

Hi guys,
I did a research regarding my problem, found a couple of threads but none of them helped and I noticed my situation is a bit different from most users having this problem.
I live in Brazil, went on a trip to USA for 15 days, kept my SIM card and SD into the phone, just used it to access WiFi, watch videos, make a couple of Viber calls, send messages via WhatsApp, etc. Everything was fine, no problem at all.
Today, when I landed in Brazil, I turned on the phone, entered my pattern and since then my phone just displays that initial screen "Samsung Galaxy S4" and keeps rebooting like crazy. In these last 15 days, I didn't make a single change on the phone. Absolutely nothing. It just decided not to work anymore
My phone is not rooted, runs the latest updates.
I tried initializing in safe mode (power+home+volume up), it shows the android green robot at a glance and then reboots again. I can't even read what is written on the screen, so fast the reboot takes place. I also tried pressing the menu button repeatedly, but no luck as well. Tried removing the battery, turning on without SIM & SD, nothing. When I connect it to a power source, the red led doesn't even light. My computer doesn't recognize it either.
Any suggestions on what to do? Returning it to the shop is not an option as well, cause I bought it out of Brazil...
Thanks a lot, colleagues!
VIDEO: http://www.youtube.com/watch?v=_0A_D5Od9LM
maykonsantini said:
Hi guys,
I did a research regarding my problem, found a couple of threads but none of them helped and I noticed my situation is a bit different from most users having this problem.
I live in Brazil, went on a trip to USA for 15 days, kept my SIM card and SD into the phone, just used it to access WiFi, watch videos, make a couple of Viber calls, send messages via WhatsApp, etc. Everything was fine, no problem at all.
Today, when I landed in Brazil, I turned on the phone, entered my pattern and since then my phone just displays that initial screen "Samsung Galaxy S4" and keeps rebooting like crazy. In these last 15 days, I didn't make a single change on the phone. Absolutely nothing. It just decided not to work anymore
My phone is not rooted, runs the latest updates.
I tried initializing in safe mode (power+home+volume up), it shows the android green robot at a glance and then reboots again. I can't even read what is written on the screen, so fast the reboot takes place. I also tried pressing the menu button repeatedly, but no luck as well. Tried removing the battery, turning on without SIM & SD, nothing. When I connect it to a power source, the red led doesn't even light. My computer doesn't recognize it either.
Any suggestions on what to do? Returning it to the shop is not an option as well, cause I bought it out of Brazil...
Thanks a lot, colleagues!
Click to expand...
Click to collapse
You could try this take the battery out for at least 12 hours , I read somewhere that can work for your kind of problem
I had this with Note 2.
No other option but to factory reset and flash official samsung firmware from sammobile.com
After that we were back to normal. Try that.
sounds not that bad..
try booting on download mode then flash some official firmware from sammobile.com
NOTE: don't flash XXUMH8 or any MH firmware for it contains new bootloaders with the samsung KNOX crap.
I really wish I could solve that without having to install everything again... but anyway
I'm sorry for this newbie question, but how can I flash a new firmware if my computer doesn't recognize my phone?
And what software do I need in order to do that?
Thanks a lot!
Just one more question...
if I really have to install a firmware, isn't it better to flash one from another country?
It seems like Brazil is always one of the latest to get the updates
Which country would you recommend?
Thanks a lot again, colleagues.
maykonsantini said:
I really wish I could solve that without having to install everything again... but anyway
I'm sorry for this newbie question, but how can I flash a new firmware if my computer doesn't recognize my phone?
And what software do I need in order to do that?
Thanks a lot!
Click to expand...
Click to collapse
This is how you flash official firmware on your phone.
http://forum.xda-developers.com/showthread.php?t=2265477
This topic also has some troubleshooting guide.
maykonsantini said:
Just one more question...
if I really have to install a firmware, isn't it better to flash one from another country?
It seems like Brazil is always one of the latest to get the updates
Which country would you recommend?
Thanks a lot again, colleagues.
Click to expand...
Click to collapse
Well... just tried to access download mode here, but no sucess.
Phone reboots after the warning. =( I can't get the message "Downloading… Do not turn off target" after I press volume up, it reboots.
Any suggestions?
maykonsantini said:
Well... just tried to access download mode here, but no sucess.
Phone reboots after the warning. =( I can't get the message "Downloading… Do not turn off target" after I press volume up, it reboots.
Any suggestions?
Click to expand...
Click to collapse
Well if u are able to boot the device u should surely be able to go to download mode
Can u try multiple times if possible
Power off device unplug it
Press -> volume down+Home+power button all together till it shoes option there volume up and u should be at download mode and then try flashing A firmware using Odin and once its done Reset the device from the phone back up and reset option all should be fine :fingers-crossed:
try avoiding any backup restore as there myte be some issue with some bad file also
123hiten said:
Well if u are able to boot the device u should surely be able to go to download mode
Can u try multiple times if possible
Power off device unplug it
Press -> volume down+Home+power button all together till it shoes option there volume up and u should be at download mode and then try flashing A firmware using Odin and once its done Reset the device from the phone back up and reset option all should be fine :fingers-crossed:
try avoiding any backup restore as there myte be some issue with some bad file also
Click to expand...
Click to collapse
Hi,
download mode doesn't work indeed. It reboots before I'm able to press volume up...
I have tried several times.
Any ideas?
maykonsantini said:
Hi,
download mode doesn't work indeed. It reboots before I'm able to press volume up...
I have tried several times.
Any ideas?
Click to expand...
Click to collapse
Sorry this is little weird but can u you try and see of you have original Samsung s4 as there are some clones available
Just search on this forum there are some example how to find out or Google it
Sent from my SM-N900 using XDA Premium 4 mobile app
123hiten said:
Sorry this is little weird but can u you try and see of you have original Samsung s4 as there are some clones available
Just search on this forum there are some example how to find out or Google it
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm totally sure it is genuine.
I mean, I can go to download mode.
When I press power+home+volume down, it works.
But when I click volume up in order to continue to download mode, the phone reboots.
It can't stay stable for more than 3 seconds, let's say.
maykonsantini said:
I'm totally sure it is genuine.
I mean, I can go to download mode.
When I press power+home+volume down, it works.
But when I click volume up in order to continue to download mode, the phone reboots.
It can't stay stable for more than 3 seconds, let's say.
Click to expand...
Click to collapse
I m too little confuse actually may be try doing reset hard reset and also factory reset going to stock recovery see what option can work else service centre myte be the option
Sent from my SM-N900 using XDA Premium 4 mobile app
123hiten said:
I m too little confuse actually may be try doing reset hard reset and also factory reset going to stock recovery see what option can work else service centre myte be the option
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Ok, but in order to perform a hard reset, I need to press power+home+volume up at the same time, right?
That doesn't work either.
When the small green android robot is shown, the phone immediately reboots. I can't even read if there's something written, so fast it reboots.
Are there any options left or just sending to Samsung?
maykonsantini said:
Ok, but in order to perform a hard reset, I need to press power+home+volume up at the same time, right?
That doesn't work either.
When the small green android robot is shown, the phone immediately reboots. I can't even read if there's something written, so fast it reboots.
Are there any options left or just sending to Samsung?
Click to expand...
Click to collapse
B4 giving the phone to service just go to link stock firmware in my signature and ask there his user I'd is samersh72 he myte be able to help you
Sent from my SM-N900 using XDA Premium 4 mobile app
123hiten said:
B4 giving the phone to service just go to link stock firmware in my signature and ask there his user I'd is samersh72 he myte be able to help you
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Ok! Thanks a lot for your help
Try removing your sd card before going to download mode, maybe it's trying to finish a failed update. Try using someone else's empty sd card
Sent from my GT-N7100 using xda app-developers app
Rebooting issues are battery related sometimes. Try another S4 battery and see if it helps
Sent from my GT-I9505 using XDA Premium HD app
Thanks MaryAnna and Obagleyfreer. I've already tried what you just suggested.
No luck
I tried to give it to Samsung, and look what I've got:
They told me to look for support in the country I bought the phone.
This is ridiculous. It's a shame.
That's when I regret changing my iPhone for a Galaxy.

Stuck in a boot loop, and i cant enter recovery or download mode to fix it :(

My note 3 n9005 international model is stuck in a loop trying to go into recovery mode every time.
The sequence goes as such:
- The phone vibrates and the screen shows a glimmer in the bottom of the screen, it goes away in a split sec.
- The phone proceeds to vibrate once again and after 2-3 seconds the phone boots up with the note 3 and such stuff.
- Up in the left hand corner it says: RECOVERY BOOTING. .... (dark blue text). Next line is: RECOVERY IS NOT SEANDROID ENFORCING (red text). Next line is: Set Warranty Bit: recovery (yellow text)
- The phone then turns off and wait for around 9-10 seconds and then the three steps above go into repeat again and again.
The only thing that stops this is pulling out the battery which i have done several times now ...
I have tried the two "Famous" key combinations AKA. Home + Power + Volume up or Volume down
but none of them seem to have any effect .. only thing that happens is that the "3-step process mentioned" now has a delay of about 15 seconds to continue instead of waiting only 10 seconds which i presume means that it turned off at some point really quick and then turned back on to begin the loop again.
Now for the cause of this mayhem:
I was trying to install a custom rom(Darklord Note 5 rom that converts your note 3 into a note 5 software) in which a Aroma installer was involved, but my TWRP recovery went into a freeze once it was trying to open up the aroma installer, i got out of this situation fairly easy by pressing the Home + Power button to turn it off and then proceeded to go into recovery and then reboot which went smoothly. But i really needed to change into this other rom since my current rom is terribly slow(CM 12.1). SO, i went around the net and found out that the aroma installer freezing was a common problem for certain versions of TWRP.
So i tried installing an earlier version (2.6.70 i believe) on top of the other one using an app called "flashify" .. which i believe is the source of this problem since it probably couldn't overwrite my current version of TWRP. And as such im now stuck in this devilish loop which is a pain in the arse.
P.S Overwriting from Clockword mod recovery 3.X to TWRP 3.X went smootly and there were no issues there .. so i guess the downgrading of the TWRP is the problem ??
I hope this is not such a seldom occurrence that you have no experience in which you can help me :-/
Please help me with this !
It might not be the only solution but when I've previously got the boot loops I've had to reinstall a stock rom from Sammobile and then root again and reinstall TWRP and then reinstall my chosen ROM using TWRP. You might loose data if you did not Nandroid backup
I can't do any of those things
samesung said:
It might not be the only solution but when I've previously got the boot loops I've had to reinstall a stock rom from Sammobile and then root again and reinstall TWRP and then reinstall my chosen ROM using TWRP. You might lose data if you did not Nandroid backup
Click to expand...
Click to collapse
Hi, it seems i haven't made myself clear enough ... i've tried the 2 key combinations as mentioned in the post .. but none of them have any special effect .. i have no way to boot into recovery mode or download mode.
So without download mode i have no way of using ODIN to reinstall stock firmware .. i am aware of how to use ODIN so if the download mode worked this whole thing would not be an issue for me since i could just do what you said in your reply.
But the problem is that it doesn't work ... so i dont know how to get into the phone and do stuff to fix it.
Also, i dont care about data such as photos and stuff ... the only thing i care about is my phone getting fixed!
Hope you can help or maybe someone you know for me
Florint45 said:
My note 3 n9005 international model is stuck in a loop trying to go into recovery mode every time.
The sequence goes as such:
- The phone vibrates and the screen shows a glimmer in the bottom of the screen, it goes away in a split sec.
- The phone proceeds to vibrate once again and after 2-3 seconds the phone boots up with the note 3 and such stuff.
- Up in the left hand corner it says: RECOVERY BOOTING. .... (dark blue text). Next line is: RECOVERY IS NOT SEANDROID ENFORCING (red text). Next line is: Set Warranty Bit: recovery (yellow text)
- The phone then turns off and wait for around 9-10 seconds and then the three steps above go into repeat again and again.
The only thing that stops this is pulling out the battery which i have done several times now ...
I have tried the two "Famous" key combinations AKA. Home + Power + Volume up or Volume down
but none of them seem to have any effect .. only thing that happens is that the "3-step process mentioned" now has a delay of about 15 seconds to continue instead of waiting only 10 seconds which i presume means that it turned off at some point really quick and then turned back on to begin the loop again.
Now for the cause of this mayhem:
I was trying to install a custom rom(Darklord Note 5 rom that converts your note 3 into a note 5 software) in which a Aroma installer was involved, but my TWRP recovery went into a freeze once it was trying to open up the aroma installer, i got out of this situation fairly easy by pressing the Home + Power button to turn it off and then proceeded to go into recovery and then reboot which went smoothly. But i really needed to change into this other rom since my current rom is terribly slow(CM 12.1). SO, i went around the net and found out that the aroma installer freezing was a common problem for certain versions of TWRP.
So i tried installing an earlier version (2.6.70 i believe) on top of the other one using an app called "flashify" .. which i believe is the source of this problem since it probably couldn't overwrite my current version of TWRP. And as such im now stuck in this devilish loop which is a pain in the arse.
P.S Overwriting from Clockword mod recovery 3.X to TWRP 3.X went smootly and there were no issues there .. so i guess the downgrading of the TWRP is the problem ??
I hope this is not such a seldom occurrence that you have no experience in which you can help me :-/
Please help me with this !
Click to expand...
Click to collapse
Hmm awkward, maybe you have hard bricked it? Idk maybe
MrHollywood said:
Hmm awkward, maybe you have hard bricked it? Idk maybe
Click to expand...
Click to collapse
Hmm, in the case of an hard brick .. what so you suggest i do ?
Do i go to the store to get it fixed. (my warranty actually expired 1 month ago) and in the case of needing such a fix .. how much do you think it would cost ?
Or do i wait for a solution from some guy on this page ?
Florint45 said:
Hmm, in the case of an hard brick .. what so you suggest i do ?
Do i go to the store to get it fixed. (my warranty actually expired 1 month ago) and in the case of needing such a fix .. how much do you think it would cost ?
Or do i wait for a solution from some guy on this page ?
Click to expand...
Click to collapse
First I would Google a solution, second I would wait about a week, who knows there might be a guy here who knows how to fix it, third of all and the end of all choices is to get it to a store, idk it might cost you at around 50-60 dollars. I once hardbricked my LG and they charged me 50 dollars. Let's hope your issues gets fixed without losing a lot of money.
MrHollywood said:
First I would Google a solution, second I would wait about a week, who knows there might be a guy here who knows how to fix it, third of all and the end of all choices is to get it to a store, idk it might cost you at around 50-60 dollars. I once hardbricked my LG and they charged me 50 dollars. Let's hope your issues gets fixed without losing a lot of money.
Click to expand...
Click to collapse
" Hard-bricked – it refers to the phone as totally jammed, unresponsive or no visible signs of starting to work as it suppose to be. No display at all. You can’t even access the Download Mode screen. The only resolution for this is by using the method called JTAG flashing, which is you are forcing to install the firmware back to the phone. The process that you are about to experience is not too easy; this includes disassembling the phone, some soldering job required and flashing by means of using a flashing device tool.
– This method means that you cannot save your device at all by yourself anymore. If you considered necessary to have your Samsung Galaxy Note 3 back to life, the best way for you to do is to bring the device back to your dealer. Explain impressive that might persuade them to have your Galaxy Note repair for free of charge or have an exchange for warranty. "
The process explained afterwards involves "download mode" which i can't access ... so yeah .. guess il'l wait for a bit for a response that might help me .. otherwise ... il'l just take it to the store i guess !
also .. what do you think about this part: " bring the device back to your dealer. Explain impressive that might persuade them to have your Galaxy Note repair for free of charge or have an exchange for warranty" ?
do you think it means explaining it to the dealer in detail what has happened .. or does it perhaps mean to act like a total fool and be like ; " umm .. is this supposed to be like this ?"
Hope you understood that one better than i, cause if i can get a free fix il'l be real happy !
Florint45 said:
" Hard-bricked – it refers to the phone as totally jammed, unresponsive or no visible signs of starting to work as it suppose to be. No display at all. You can’t even access the Download Mode screen. The only resolution for this is by using the method called JTAG flashing, which is you are forcing to install the firmware back to the phone. The process that you are about to experience is not too easy; this includes disassembling the phone, some soldering job required and flashing by means of using a flashing device tool.
– This method means that you cannot save your device at all by yourself anymore. If you considered necessary to have your Samsung Galaxy Note 3 back to life, the best way for you to do is to bring the device back to your dealer. Explain impressive that might persuade them to have your Galaxy Note repair for free of charge or have an exchange for warranty. "
The process explained afterwards involves "download mode" which i can't access ... so yeah .. guess il'l wait for a bit for a response that might help me .. otherwise ... il'l just take it to the store i guess !
also .. what do you think about this part: " bring the device back to your dealer. Explain impressive that might persuade them to have your Galaxy Note repair for free of charge or have an exchange for warranty" ?
do you think it means explaining it to the dealer in detail what has happened .. or does it perhaps mean to act like a total fool and be like ; " umm .. is this supposed to be like this ?"
Hope you understood that one better than i, cause if i can get a free fix il'l be real happy !
Click to expand...
Click to collapse
Yeah wait for a while. And what he meant was to lie lol to say you didn't do anything and somehow your device died, but unfortunately that only works when you have a warranty.
---------- Post added at 10:12 PM ---------- Previous post was at 10:03 PM ----------
Florint45 said:
My note 3 n9005 international model is stuck in a loop trying to go into recovery mode every time.
The sequence goes as such:
- The phone vibrates and the screen shows a glimmer in the bottom of the screen, it goes away in a split sec.
- The phone proceeds to vibrate once again and after 2-3 seconds the phone boots up with the note 3 and such stuff.
- Up in the left hand corner it says: RECOVERY BOOTING. .... (dark blue text). Next line is: RECOVERY IS NOT SEANDROID ENFORCING (red text). Next line is: Set Warranty Bit: recovery (yellow text)
- The phone then turns off and wait for around 9-10 seconds and then the three steps above go into repeat again and again.
The only thing that stops this is pulling out the battery which i have done several times now ...
I have tried the two "Famous" key combinations AKA. Home + Power + Volume up or Volume down
but none of them seem to have any effect .. only thing that happens is that the "3-step process mentioned" now has a delay of about 15 seconds to continue instead of waiting only 10 seconds which i presume means that it turned off at some point really quick and then turned back on to begin the loop again.
Now for the cause of this mayhem:
I was trying to install a custom rom(Darklord Note 5 rom that converts your note 3 into a note 5 software) in which a Aroma installer was involved, but my TWRP recovery went into a freeze once it was trying to open up the aroma installer, i got out of this situation fairly easy by pressing the Home + Power button to turn it off and then proceeded to go into recovery and then reboot which went smoothly. But i really needed to change into this other rom since my current rom is terribly slow(CM 12.1). SO, i went around the net and found out that the aroma installer freezing was a common problem for certain versions of TWRP.
So i tried installing an earlier version (2.6.70 i believe) on top of the other one using an app called "flashify" .. which i believe is the source of this problem since it probably couldn't overwrite my current version of TWRP. And as such im now stuck in this devilish loop which is a pain in the arse.
P.S Overwriting from Clockword mod recovery 3.X to TWRP 3.X went smootly and there were no issues there .. so i guess the downgrading of the TWRP is the problem ??
I hope this is not such a seldom occurrence that you have no experience in which you can help me :-/
Please help me with this !
Click to expand...
Click to collapse
Cheer up! Well not that much lol, I found a video that MIGHT be able to help you.
https://youtu.be/D2LZri5HT1E
Check it out and I am here if you want to ask some questions!
Maybe a USB jig will force the phone into download mode?
MrHollywood said:
Yeah wait for a while. And what he meant was to lie lol to say you didn't do anything and somehow your device died, but unfortunately that only works when you have a warranty.
---------- Post added at 10:12 PM ---------- Previous post was at 10:03 PM ----------
Cheer up! Well not that much lol, I found a video that MIGHT be able to help you.
https://youtu.be/D2LZri5HT1E
Check it out and I am here if you want to ask some questions!
Click to expand...
Click to collapse
It seems like we'll have to go with MIGHT since i just idetified it as being a stage 2 hard brick, i must have fiddled with it a little too much ... Hmm, the phone was getting old anyways and performance was faltering by the minute too. So i guess il'l check it out at the store if they can repair it for something like 50$ - 100$ .. otherwise, i guess il'l get myself a ****ty phone for now and wait for a new flagship smartphone to appear !
I was thinking about going for LG G5 .. good idea ? or do you have another suggestion
audit13 said:
Maybe a USB jig will force the phone into download mode?
Click to expand...
Click to collapse
Do you suggest buying one or making one myself (i found some guides about it ) .. which one do you think would perform best ? (assuming i make mine correctly)
Whether you make or buy doesn't matter as long as it does the job. I will say that a pre made jig is small and neat.
samesung said:
It might not be the only solution but when I've previously got the boot loops I've had to reinstall a stock rom from Sammobile and then root again and reinstall TWRP and then reinstall my chosen ROM using TWRP. You might loose data if you did not Nandroid backup
Click to expand...
Click to collapse
hey in same position and want to do exactly as you mentioned,start from scratch again which infact i dont mind at all..problem is im unsure of how to do it as all i can get w h en trying all else button combo's battery pulls etc is the start screen of twrp that just loops ..
thanks in advance for reading this
give a try with Kies 3
connect your phone with pc and open kies. there you see "phone recovery guide". click on it and it will try to reinstall the whole firmware and bootloader etc. screenshot attached
I believe kies has been replaced with smart switch.
audit13 said:
I believe kies has been replaced with smart switch.
Click to expand...
Click to collapse
if i may ask what is a jig???i ive seen something mentioned a few times briefly in tutorials suggesting to use one and im running out of options.tried samswitch and kies and phone wont connect..furthest i can get is when booting to recovery it loops at opening Twrp screen and it wont go to download mode..any help greatly appreciated
A USB jig is a small device that will force the phone into download mode.
https://www.xda-developers.com/need-a-samsung-usb-jig-build-your-own/
audit13 said:
I believe kies has been replaced with smart switch.
Click to expand...
Click to collapse
smart switch will not detect note 3 as it is developed for new devices like note 5 and onwards.
My note 3 and s4 worked with smart switch.
audit13 said:
My note 3 and s4 worked with smart switch.
Click to expand...
Click to collapse
ok. thanks for guidance. i will try it.

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