Dead Zones on screen - G2 Q&A, Help & Troubleshooting

I have a LG G2 D801. It has started getting dead zones on screen. It started with a small spot at top now its 1/2 inch at top and 1/2 screen on left side of the screen.
The phone was not dropped. I took it to service center and they estimated around $270 for screen, digitizer and motherboard. Also the guy said it would heat a lot after the fix.
Obviously I am not going with repair and would buy a new one. Just wanted to know if anyone was able to fix such issue? What was the cost? Can I fix it? Where to get the parts from(I m in India now)?
I am now done with LG.

I don't have a fix, but am interested in this thread as I also have 2x G2 with the same issue

bigzdog said:
I don't have a fix, but am interested in this thread as I also have 2x G2 with the same issue
Click to expand...
Click to collapse
See my long running G2 screen thread guys and embrace yourself!
It's a great phone with an achellies heal...its crappy digitizer
Your best bet is to find a used or broken one (not a broken screen G2 but perhaps a different problem like bad esn) and swap the screen frame over.
That will be your best bet and easiest method to fix your G2.
After swapping multiple brands of G2 screens from multiple suppliers, I came to the conclusion that only an original G2 screen will be a good replacement.
LG makes an amazing phone. If only the digitizers lived up to the reputation.....

Related

[Q] Nexus 7 - CHUNGHWA Replacement Screens

Hey everyone,
So I've gotten a smashed up Nexus 7 tablet from a friend, who said I get to keep it since she already got a Dell Venue 7 as a replacement tablet. I was looking up for a replacement screen and found out that the LCD panel is bonded to the glass using a super adhesive which meant that it's nearly impossible to remove without damaging the LCD unit itself. So I was looking for a replacement unit with an LCD display attached, what I found was that a majority of the display units are manufactured by CHUNGHWA which was not the original display manufacturer for this tablet. So my question is, since CHUNGHWA seems to be popular and cheaper than getting the original HYDIS panels:
How is the quality of these CHUNGHWA panels? Are the colours good and the viewing angles comparable with the HYDIS panels?
As long as they're comparable, I don't mind getting a CHUNGHWA replacement panel.
Please let me know if you guys have experiences with these panels as I haven't been able to find opinions on these panels on the Internet other than people are selling these panels as replacement panels.
Many thanks,
deltatux
This is not what you'd call rapid reply, but maybe someone still has this question.
I cracked my original N7 screen (Hydis) after couple weeks of usage. Bought Chunghwa replacement as it was the only available at the moment. And today it finally died after a year of agony. Basically, Chunghwa was much worse:
It was blinking. It seemed like from time to time (not always) it could not decide between two neighbour levels of auto brightness so started to switch between them like 5 times a sepond. Very annying.
Two white pixels occured in a month
It liked to touch itself, yeah. Sometimes it would start random touches until I switch the device off and back on.
Yesterday it started to report multiple touches along a vertical center line of display. Switching off/on didn't help any more. I disassembled the tablet hoping this is a bad contact and I can fix it just disconnecting/connecting the ribbons and after that digitizer died completely.
You better look for Hydis.
well I just got a replacement screen for mine... got the chumbawumba as well. hoping it works out for me. but hey, I only spent 20 for the smashed tablet and then 35 for the replacement screen/digitizer/bezel combo.
schollianmj said:
well I just got a replacement screen for mine... got the chumbawumba as well. hoping it works out for me. but hey, I only spent 20 for the smashed tablet and then 35 for the replacement screen/digitizer/bezel combo.
Click to expand...
Click to collapse
@schollianmj
What was your outcome?
At the moment I am debating on getting a chumbawumba one or buying a second hand screen (both touch and LCD have gone in mine)
cchaos said:
@schollianmj
What was your outcome?
At the moment I am debating on getting a chumbawumba one or buying a second hand screen (both touch and LCD have gone in mine)
Click to expand...
Click to collapse
Mine came out fine. been using it in my car a lot latley and no issues other than the screw issues. just be prepared for them to fight you and get a real screwdriver. I put screws in all 4 corners and I believe a couple down the sides. got maybe 2/3ds the screws in but you couldnt tell with the back cover snapped on.
Honestly I wasnt to worrried about getting the chumbawumba screen despite a few neg reviews because my tablet was bought for cheap with a smashed screen. I figured if it worked good then great for me. if it flaked out after a few months I would just get a new tablet.
schollianmj said:
Mine came out fine. been using it in my car a lot latley and no issues other than the screw issues. just be prepared for them to fight you and get a real screwdriver. I put screws in all 4 corners and I believe a couple down the sides. got maybe 2/3ds the screws in but you couldnt tell with the back cover snapped on.
Honestly I wasnt to worrried about getting the chumbawumba screen despite a few neg reviews because my tablet was bought for cheap with a smashed screen. I figured if it worked good then great for me. if it flaked out after a few months I would just get a new tablet.
Click to expand...
Click to collapse
@schollianmj
Thanks for replying. I brought mine cheap too. Hadn't thought about it in that way so might just take your thing and risk it.
Having said this, I have just found a "dead" nexus 7 on eBay that's cheap too....

[Q] LG G2 screen problem - yellow spots

After two months of use I suddenly discovered yellow spots on display, which can be seen in the light background.
Do you have any idea what can I do with it?
lexloci said:
After two months of use I suddenly discovered yellow spots on display, which can be seen in the light background.
Do you have any idea what can I do with it?
Click to expand...
Click to collapse
I have the same problem, I'm going to send it away, I still have warranty, I hope they'll fix it soon.
I just hate this...
I have the exact same issue in the exact same spot. I'm still under warranty, thing is I rooted my phone, went back to original room which was suppose to unroot my phone but when I go to the isis app, it says this is a rooted phone blah blah, so I'm scared I'm going to get an out of warranty fee. Tf do I do?
I read that some tablets have the same problems which are caused by the adhesive under the display. Turning on for some hours the display at full brightness can help in this situation. But I only know abaut this problem abaout new tablets. You have the problem with an few month old mobile...
Yellow Spot no garantee??
Same here,
Yellow spots in the middle after a few minutes use. The spot gets bigger after intensive use and there is a small faint yellow line going from the spot to the bottom of the phone.
Went back to the shop with it, waited 4 weeks just to learn that LG does NOT think this is a fault of theirs so no garantee!!! My vendor is contacting them to find out what exactly makes them think this a is not a production flaw.
I'm gonna try and send it back to them anyway. This time i'll say its an overheating cpu in the description.
I had nothing but trouble with this LG phone. So if you'r planning to buy one I hope you read my posts before making a decission.
I'll keep you posted
I got mine changed with a new one, after they tried to change the display and it didn't work. So, I suggest you to insist.
Good luck!
I have the exact same problem. Yellow line on the top right of the screen. Looks just like your photos. I think it got there after some of the updates, the phone started to get really warm. Could it be some kind of burn? Melted glue? Guess I will have to take it to the shop, but not looking forward having it in the shop for a couple of weeks or more. Really annoying screen problem though.
moonroy said:
I have the exact same problem. Yellow line on the top right of the screen. Looks just like your photos. I think it got there after some of the updates, the phone started to get really warm. Could it be some kind of burn? Melted glue? Guess I will have to take it to the shop, but not looking forward having it in the shop for a couple of weeks or more. Really annoying screen problem though.
Click to expand...
Click to collapse
The yellow line issue has occurred on other devices. On the Surface pro it develops due to heat damaging the screen, you'll need to have yours replaced.
Transmitted via Geass
Ace42 said:
The yellow line issue has occurred on other devices. On the Surface pro it develops due to heat damaging the screen, you'll need to have yours replaced.
Click to expand...
Click to collapse
Yeah, will repair it later on, need it too much right now.
Hi guys, just have this yellow spots when my phone is warm while playing COC, just notice it when I opened new tab in google chrome. Then what I did is I power off the phone and fan it then power on, the yellow spots disappeared. Should I replace it? Or should throw my happiness?
Hwy guys, FYI, we've established in another forum that it's the glue from (probably) only the first batch. Since then (probably) LG has started using better glue for the screen and thus no yellow spots. When it gets warm it gets yellower, when cold, it's back to uncolored.
inedev said:
Hwy guys, FYI, we've established in another forum that it's the glue from (probably) only the first batch. Since then (probably) LG has started using better glue for the screen and thus no yellow spots. When it gets warm it gets yellower, when cold, it's back to uncolored.
Click to expand...
Click to collapse
Would they replace my G2 if I have this problem?
Hi All,
I am planning to buy LG G2 D802 for $399 with 7days replacement option & one yr international warranty.
I saw various complains regarding screen damage after few weeks/months use.
As the warranty claim is expensive & hard for me, due to non availability of LG service center in my country.
Please suggest me, whether I buy it or not?
LG G3 yellow spots
I have a new LG G3.
I recently noticed a yellow streak parallel with the shorter power connection side of the phone, quite visible when the background color is supposed to be white. If it's a glue issue, they've not upgraded the glue to prevent the problem.
I now do believe that it's an issue when the phone gets fairly warm. After coming into a cool air conditioned office and waiting a few minutes, the streak goes away (if I'm not constantly using the phone). You'd think they'd figure out how to avoid the problem. Someone's not doing enough homework, or they just don't consider the issue that important.
coowkeee said:
Would they replace my G2 if I have this problem?
Click to expand...
Click to collapse
They did replace mine, I specifically stated it as an "overheating problem". Had to get back to stock before returning it, such a hassle to do so .
Daniellogic said:
They did replace mine, I specifically stated it as an "overheating problem". Had to get back to stock before returning it, such a hassle to do so .
Click to expand...
Click to collapse
Did they replace the G2 only or the whole package? My charger cable is a bit damaged. :/
coowkeee said:
Did they replace the G2 only or the whole package? My charger cable is a bit damaged. :/
Click to expand...
Click to collapse
Just the phone, but I think that's up to your carrier.
I had a yellow spot show up far left middle of screen when the phone got real hot and now its at the top of the screen to the left. But its only there if the phone gets real hot. I also have garbage gps locking that loses signal a lot. But im affraid of rmaing and getting someone else's issues instead lol.
so there is some thing we can do?
Overheating screen burn - yellow stains - LG G2
lexloci said:
After two months of use I suddenly discovered yellow spots on display, which can be seen in the light background.
Do you have any idea what can I do with it?
Click to expand...
Click to collapse
Hello!
I have the same problem with my LG G2 D802.
I am trying to get i fixed by LG portugal.
I'll post the evolution and a few pictures soon.
If they don't fix it I'll expose this issue on my youtube channel because this is an obvius case of overheting devices that lead to screen burn.
My smartphone only start to increse its temperature when I use 4G

Dead Screen Touch

My LG G2 (d802) started having dead screen touch in some small portion of the screen. I just installed Cloudy G3 Rom about a week ago and the problem started showing 4 days after installing the rom. Not sure if there is any connection.
Today i flashed Paranoid Android and i still see the dead touch screen problem is there.
Is it hardware issue? Or still is there any way to find out if its a software issue?
Any help appreciated
in_core said:
My LG G2 (d802) started having dead screen touch in some small portion of the screen. I just installed Cloudy G3 Rom about a week ago and the problem started showing 4 days after installing the rom. Not sure if there is any connection.
Today i flashed Paranoid Android and i still see the dead touch screen problem is there.
Is it hardware issue? Or still is there any way to find out if its a software issue?
Any help appreciated
Click to expand...
Click to collapse
That is exactly what happened to me and I'm still not sure either it happened to me about 2 months ago now
HeXaLox said:
That is exactly what happened to me and I'm still not sure either it happened to me about 2 months ago now
Click to expand...
Click to collapse
So what happened next? You got it repaired? or what?
in_core said:
So what happened next? You got it repaired? or what?
Click to expand...
Click to collapse
can't live without my phone lmao so I havn't done anything yet :/ probably just going to wait till the contract is over with verizon :/
Yesterday I noticed the same problem with mine (D801)...
I think I read somewhere it's pretty common hardware defect.
I'm out of warranty so I'll have to live with it.
Rayan said:
Yesterday I noticed the same problem with mine (D801)...
I think I read somewhere it's pretty common hardware defect.
I'm out of warranty so I'll have to live with it.
Click to expand...
Click to collapse
Exactly what part needs to be replaced? The display or just the touch sensor?
My one started going crazy. Now it detects press automatically as soon as I turn on the screen. Had to turn off knock-on feature or it would keep turning off and then back on the display again and again.
in_core said:
Exactly what part needs to be replaced? The display or just the touch sensor?
My one started going crazy. Now it detects press automatically as soon as I turn on the screen. Had to turn off knock-on feature or it would keep turning off and then back on the display again and again.
Click to expand...
Click to collapse
I was ignoring all the posts about this issue when I browsed the forums, I thought I was safe since my G2 is more than 6 months old and also because some people mentioned it was related to some type of screen (there are two models) and I was on the "safe model", which apparently is not the case. So today I started to investigate the issue and some people end up replacing the whole screen (digitizer and LCD) which I think I'll do too.
Replacing just the touchscreen seems like the cheapest option since the part costs less than $20 bucks, but I honestly don't recommend taking that path since it's really hard to separate the LCD screen from the touchscreen.
So yeah, the whole screen assembly runs for like $70 plus bucks.
Better waste 50 bucks more then when you need to use the liquid and special devices to stick the digitizer to the lcd, it isn't for people who have never done it before. Its especially harder on newer smartphones then from 2010. Thats also the reason why the nexus 5 digitizer isnt sold seperately since replacing it would be much easier and you wouldnt risk your display when replacing the digitizer.
For that 70 bucks you maybe also have the tools included to open the phone and there are many videos which you should follow carefully to replace it well. I would rather pay 70 bucks then going to some repair shop or service center which replaces it for 130 bucks and above. @in_core If you have warranty use it since dead touch isnt your fault and as I read its common so LG have maybe screwed up it somewhere or the rom caused it :/ but i don't really think the g3 rom caused it since people even get that problem who are fully on stock without root.

Need help!! please let me know!

So i have a Verizon G2.
a part of the screen is not working after i installed a wet screen guard i've put it in a container of rice for now and hope its fixed by tomorrow.
if thats not possible im assuming the screen is shot, now here' my question my friend has a completely brick sprint LG G2 which is basically a paper weight but the screen on it is pristine.
If My phone is water damaged can i use the Sprint G2 screen on my Verizon G2 please help and lemme know because if it is water damaged then i would need to replace the screen and this would save me a lot of money .
someone ?
Ok here's the deal... On your description I couldn't tell if your screen (display) or touchscreen is damaged. I assume you are referring to the touchscreen.
Unfortunately the LG G2 is very prone to touchscreen damage, I damaged mine one hot day while I was sweating and using the phone. Seems like a bit of sweat managed to find a way into the phone (most likely through the earpiece speaker since it stopped working briefly) but the thing is that since then, the top most 1/3rd of the screen stopped registering touches.
If you do some research, you will find that it's a very common issue. Some fail due to impact damage, some fail due to water some other fail without apparent reason.
The LG G2 unlike other devices I've had (which have been submerged in sea water) tend to fail without recovery. Even changing the whole screen assembly does not help since many have reported that the problem comes back after a few weeks or months.
So yeah, kinda bad news I know... :crying:
Based on the title, I thought you are a guru and offering help to everyone who has problem, just let you know and you will help them.
Great!
@berz there are 2 versions of the touchscreen for the g2, one for d802/d805 and one for D800 D801 D803 LS980 VS980 F320x
So as far as I know it should be possible to replace your screen with the one from your friend, so just take out the display+digitizer and put it into your phone, ofcourse if you have permission from him .
@Rayan the G2 is one of the best phones of 2013 but also the most vulnerable to screen issues.
Its sad that your phone is suffering from a slow death because of sweat :/
I think that if replacing the screen and a hard reset wont even good accept the new part then I think that the motherboard got damaged on a weird way. Just like that there is some filter or what which can get replaced to fix some screen issue.

LG warranty replacement/repair thread

Who here has sent in their phone to LG or have had to exchange their phone due to build quality issues? I am expecting mine back from LG soon. I had GPS issues, charging port issues, and the paint finish was bubbling along the bottom module.
So, here are a few things I feel are important things to look at when receiving your device. If you have sent in your phone and received it already could you share some info based off these questions?
What differences do you notice build quality wise?
Any HW differences?
How does the phone's battery life differ from before?
Did they repair the specific issue or does the device appear to have been replaced entirely?
Turn around time?
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
Here is what my device looks like after receiving it back from LG. Luckily(unlucky) they didn't actually fix the original issues I had and sent it back. I don't have a picture of the yellowing LCD yet. The reflective finish kind of makes the bubbling hard to see, but in person its pretty noticable.
I just replaced my G5 through AT&T, and it seems to be fine so far. My old G5 had camera issues after the last software update, it also had some screen burn in already. The "new" G5 seems to have similar battery life, and it took the update with no issues. I didn't have build issues with the old G5 and the new one seems even better built. I am.satisfied so far.
I had to send mine off for repair as the OIS was broken.
They decided to replace it as it was going to take longer than 7 days to fix it.. Funny thing is it took them more than 7 days to get a new one to me as they had no stock! I gave it to O2 on Monday 5th September, I just got the replacement this afternoon.
What differences do you notice build quality wise?
Better. The chin fits better on this replacement.
Any HW differences?
Not that I have noticed
How does the phone's battery life differ from before?
Not had it long enough to say
Did they repair the specific issue or does the device appear to have been replaced entirely?
Replaced
Turn around time?
9 Days
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
I cant find any numbers or marks that indicate manufacture date. Maybe Its in software?
[/QUOTE]
Mine, purchased at bestbuy, att, (2 months old) wifi and bluetooth stopped working. sent in to LG. came back with work order stating "gps test fail" Solution "update software"
Same phone came back with couple nicks in same places as before. i thought maybe they would send a new one or fix the parts chipped, but nooooooo. Thanks for NOTHING.
SOLD THE PHONE after i made sure it worked correctly.
Went with wife to att and got a new G5 for free when i finally talked her onto switching off samsungs boat
So far new phones are great. ill report back if this changes
My g5 had gps issues, sent it to LG for warranty repair. The phone returned scratched and couldnt detect sim card. I returned it to repair, they replaced screen because light leak, the back cover, and fixed the sim tray... LG in israel has a policy of not giving new devices , only do warranty repairs. At least its been 2 month and everything ok.
I have olso to mention that in israel LG has repair service that the repair guy will come to your house to fix your phone for free..
I just received my phone. They did not fix the issues I had sent it in for.
EDIT:
Sim tray ejection hole looks like they just shoved a big paper clip in there and damaged the hole, and my battery eject button now feels funny. The LCD is yellowing along the top right as well... This is seriously ****ty. I will upload pictures soon.
Pics are up. So disappointed with LG right now.
You sent your phone in service via courier service? Have you tried to take your "repaired" phone in an LG service center and try to have it replaced? I have never sent my previous phones in service with a courier so i have no experience with this situation but those few times I took my phone to service center for a repair, after it was fixed, i carefully check it for bad handling before taking it back. Was there no way you could refuse the "repaired" device on the "bad handling" reason?
Here in the US LG requires cell phone warranty repairs to be shipped in. We can't open packages to check if the decice is okay or not either because we have to accept them first. Don't get me started on calling in customer support... Luckily they have a web portal to generate ship in warranty requests and they give you a label.
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
~~Tito~~ said:
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
Click to expand...
Click to collapse
Hopefully,semms like you've been through hell with it.
Surprise surprise it came back with the same issues. I've attached a more recent shot of the bubbling. My phone now has minor scuff marks on the back of the frame too. Sim tray hole looks like trash. The LCD does not yellow anymore, but the physical issues remain.
Edit: I am just going to buy the rear frame. I am wasting too much time with this crap. One thing is for certain, I can never count on LG having good build quality ever again.
Looks like my G5 is debloated. That's the one good thing I got out of this ordeal lol.
Edit: Build version screenshot uploaded. It also does not boot with the sprint logo. It looks and runs like an unlocked device. Once I get the new housing I guess this will be fine. GPS seems to be fixed, LCD looks normal.
EDIT2: The bloatware loads upon activation... GREAT. lol
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
Polaf69 said:
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
Click to expand...
Click to collapse
Waranty or remove the cloth cover inside the chin
Had my phone sent 4 times to LG to fix because burning screen, after 4 times I got my phone e with same problem bad signal reception and my screen keep shadowing ... I just gave up and they didn't don't replace the device me... I'm trying check with them for the last time. If they didn't fix it then this is my last LG phone. By the way I used to have LG G3 and had the black screen issue too
TheMadScientist420 said:
Waranty or remove the cloth cover inside the chin
Click to expand...
Click to collapse
Do you have a picture of what cloth cover do you remove i dont see what you talking about
Polaf69 said:
Do you have a picture of what cloth cover do you remove i dont see what you talking about
Click to expand...
Click to collapse
I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
TheMadScientist420 said:
I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
Click to expand...
Click to collapse
You remove that by the hole or?

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