Locked out of my Samsung Galaxy 6 - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

Help required??.
Okay here's what's happen, I've just got back from a week away and normally on my phone I just the fingerprint recognition, but as I was away I added a password but I was still using the fingerprint to access. On the flight returning back I turned the phone off to save my battery...'why did I do this?' , & with that when I turned the phone back on I could only use the password which I setup but now was unable to remember
Okay so after some searching online I found where I could temporarily change the password by visiting Google.com/android/devicemanager, I entered the temporary password and sent it to my phone, when I tried to then access my phone it still came up with incorrect password. I checked that my phone was actually contacted by ringing it from device manager also but the password didn't work.
Also what's annoying is that I have to wait for an hour on the phone before I can another attempt. I don't know how many attempts I've tried as yet but I heard once I get to 20 I can use my google account to reset it.
I really don't want to loss all the photos I took and the data. If anyone can help that would be great.
Thanks

Anyone.

??

re: fingerprint password
sony007 said:
Help required??.
Okay here's what's happen, I've just got back from a week away and normally on my phone I just the fingerprint recognition, but as I was away I added a password but I was still using the fingerprint to access. On the flight returning back I turned the phone off to save my battery...'why did I do this?' , & with that when I turned the phone back on I could only use the password which I setup but now was unable to remember
Okay so after some searching online I found where I could temporarily change the password by visiting Google.com/android/devicemanager, I entered the temporary password and sent it to my phone, when I tried to then access my phone it still came up with incorrect password. I checked that my phone was actually contacted by ringing it from device manager also but the password didn't work.
Also what's annoying is that I have to wait for an hour on the phone before I can another attempt. I don't know how many attempts I've tried as yet but I heard once I get to 20 I can use my google account to reset it.
I really don't want to loss all the photos I took and the data. If anyone can help that would be great.
Thanks
Click to expand...
Click to collapse
You can safely use ODIN to flash the official stock firmware.
Odin flashing will NOT wipe your photos, videos or music.
It will not wipe anything which is on your internal sd.
It will wipe contacts and mms and stuff like that but
you will automatically get those back after odin flashing
and setting up your phone.
After setting up your google (gmail) account it will sync
all your contacts, emails, mms etc so you won't loose
much of anything at all.
Good luck,
Have a great day!

Related

Exchange Server Account causing reboot - Title Renamed

Not good... From the start, Radio Shack and Sprint Servers took almost 2 hrs to activate my phone and accept my Gift Card. After everything was all said and done, I was playing with the phone downloaded the updated however I didnt install it just yet.
I rebooted the phone, and now it is stuck in an endless reboot cycle... I get the Sprint logo which transitions into the 4G one and plays the little tone; Non-Stop.
All I did was tried popping in my Droid 16GB SD card and it started happening... on my way to RS now to replace. WTF ! ERRR
UPDATE: After further discussion it looks like the issue was with Exchange Server Accounts and Pin/Passwords. Continue reading the thread for more discussion
HTC is aware of the issue and will be addressing in a future update. For the time being there are two ways to bypass the reboot/restart endless cycle.
1) When creating a PIN/Password include at least one Alpha character in your password; i.e "dad1" "1223x" "bobby23", etc...
OR
2)
TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Like the poster above me said, that is exactly the reason that this works.
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Credit goes to Marc and Trip - Thanks guys.
That straight sucks yo...I didn't download the update at all. I hope your radio shack is better than mine. They had a total of 4 shipped to them, and they were all pre-ordered.
Damn it, and that's what I'm afraid of...
What's to do if this is the case at my RS. Also have you tried rebooting, and if its not too much trouble try tossing in another SD Card, then reboot
UPDATE: While typing this I was able to hard reset (Vol Up + power button)and it looks like its working... If I can duplicate the problem im gonna take it back, if not i'll keep it and keep a close eye for the next 30 days
Did you try pulling the battery?
Yup, tried pulling battery and everything...
I was able to duplicate the problem and its as followed;
Fresh EVO w/ 8GB Stock card.
Power Off using Off Button
Battery pull and insert Droid 16GB SD Card
Power On Via Button Causes restart
Only way to stop this from happening is a hard reset (Vol Up + Power Button)
What's weird is that when I do a hard reset with the 16gb droid sd card, the EVO starts up just fine and i am able to access my SD Card with all files without issues.
I'm gonna try doing the same procedures with the 8GB card to see if that causes the same problem - if so, it leads me to believe this is a permissions/mounting issue with the EVO that I'm assuming the bug/update fix takes care of. (I have still not yet installed the update in fear ROOT will not be accessible after the update)
Jason
UPDATE 1: Using the same instruction above, however going from the 16GB to 8GB the phone restarts fine with no reboot cycle.
UPDATE 2: Same instructions going from 8gb back to 16gb is now fine.... seems like the phone wanted to read the 16gb first - im confused *SCRATCHING HEAD*
I had the exact same issue with a brand new EVO that I accepted the OTA update (a Sprint rep confirmed that the update was specifically to address the SD card issue).
After the update installed and unit rebooted, it went into an endless cycle. I had to hard reset, and the device is in the process of Hands Free Activation. Will update when I have more info.
Mine is doing it with and without the memory card. F(@#& now i have to go back to the damn store! UGH!
It also started doing this after i did the upgrade.
khov,
I'm downloading the update each time I had to hard reset, however I am not installing it... Were you doing the same ?
OK GUYS, seems the issue at least for me was something with exchange server. After i connect to my exchange server it gives me this endless reboot.
here's how to fix it and start over. Press and hold VOLUME DOWN and POWER BUTTON until a screen comes up, at that screen select clear data
it will reset your phone to factory but that's better than a rebooting phone.
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
jaypeezee said:
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
Click to expand...
Click to collapse
Yeah i know and this is not going to work for me either unless they get a fix out ASAP i HAVE to use an exchange server. It's bad enough i have to enter a damn password everytime but now this...ugh!
Soupskin said:
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
Click to expand...
Click to collapse
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
TripFlex said:
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
Click to expand...
Click to collapse
Try using TouchDown then.
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
jaypeezee said:
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
Click to expand...
Click to collapse
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
I made this happen to a demo unit I was playing with (while the rep at Radio Shack continued to try to activate my phone - took nearly 2 hours to complete).
I was playing with HTC Sense's "Scenes" feature. I believe I was switching scenes too quickly, it automatically rebooted itself, and as soon as it started up again and got to the lock screen, I tried to use it and it rebooted again. I allowed it to reboot, and instead of immediately trying to unlock the screen, I let it sit and fully load, and it worked properly.
I don't know what the issue is, but I have yet to experience it with my own Evo... yet.
Soupskin said:
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
Click to expand...
Click to collapse
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
TripFlex said:
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
Click to expand...
Click to collapse
Wow.. suck.
I guess I got a rare one. The dude I talked to actually listened, put me on hold to speak with colleagues, and then confirmed and added my number to some list of affected people.
Hmm I just got off the phone with a Tech Support rep who sounded like he knew what he was talking about.
According to him, there are two UPDATES, an HTC system update (SD card issue) and a Firmware Update (fixes exchange issue)... he told me to go and manually check for updates - one of these should fix the issue ? does this sound legit /

[Q] Need to bypass Blur Setup after reset

I had played with the Gingerblur and decided to reset to stock and ran the uninstall, all was good.
I then did a factory reset, and it came back with the motoblur setup. When I entered my info it tells me "Clock error, contact customer service"
If I can get PAST the screen, I can reinstall gingerblur or something.. this is rediculous.
If I can't bypass the screen, can I get to where i can set the device in debug mode to update the device?
any help greatly appreciated.
**UPDATE**
Tried yet again to connect with my motoblur account. But didn't let it use wifi this time and it won't even connect over the Cell connection at all. Could this be related to the push earlier? I didn't get the push .. hell if I know whats wrong with the darn thing.
I think you choose just press menu and you're able to skip it.
Sent from my MB860 using Tapatalk
no luck. you can edit APN settings and dial emergency, set USB mode and Wireless.. nothing else.
Resolution
Turns out the issue with the clock was an inability to connect. Somewhere between uninstalling Gingerblur and the default hard reset, the APN got deleted, and I had to rely on Wifi only.
Problem is I am in a hotel during the week, and this Wifi requires a web based log in to get an outside IP. So I drove around till I found an open Wifi.. and Moto let me log in and get past setup.
once that was done, had to readd the wap.cingular to the APN.
all works now.. what a pita.
sounds like it was a bad flash, I would suggest that if anyone else runs into this they try reflashing the 1.2.6 sbf
going to wait a week or so to see the progress of ROMS.. had it 6 days and if I brick it, the wife MAY shoot me dead.
Since Gingerblur isn't a full ROM replacement tho, it was fairly easy to remove it all to stock, even with the issues, which I know to look for now.
dont do a backup without solid wifi! in case the APN gets nailed

what happens to lost phone

so i was wondering right, with all the security installed on my phone
like patern lock etc, will the founder of my phone be able to unlock my phone and use it?
sadly i just lost my phone n hopefully the device will just be a brick to him after he switch it off
lazylilsnoop said:
so i was wondering right, with all the security installed on my phone
like patern lock etc, will the founder of my phone be able to unlock my phone and use it?
sadly i just lost my phone n hopefully the device will just be a brick to him after he switch it off
Click to expand...
Click to collapse
That depends on how tech savvy the finder is, simply trying to brute force through the pattern lock wont get them anywhere, trying to break the encryption wont either (i recall a news story where the FBI had a similar issue getting into a phone deemed evidence). But that said with the vibrant specifically i can think of a few ways to circumvent the security using CWM or Download mode.
Agreed with post above there are a few things you can do to sorta bypass the lock screen lol
Sent from my SGH-T959 using XDA
Yeah, I've done it for a friend, he forgot his pattern and was asking me to fix it
He had some Huwaei phone, not rooted etc.
Just had to find the right combo for Recovery mode (googled it) and soon as I did that, just reset it to factory, and it was all good.
Did you have data or anything?
do this
https://play.google.com/store/apps/...sMSwxLDIxMiwiY29tLmxvb2tvdXQubGFicy5wbGFuYiJd
press install, if the phone is on and connected to a data/wifi it will auto install the app, then you'll get location email on your GMAIL that tells you where your phone is.
You can also text locate (after the app is installed) and it'll do the same email thing.
I recommend using lookout mobile security. You can use it to locate your phone. Try the above post and if you locate it install lookout.
SGH-T959 ICS Gummy 1.2
wow, thats awesome!
ive disable my old simcard tho, im guessing the "locate" txt wont work anymore yea?
so will wait for the email from Plan B and see if its able to tell me the location.
just a quick question, i click on the link xriderx66 gave n install it, google is able to detect my phone model n i click install, but till now it hasnt installed yet, does it means the lost device couldnt be installed?
lazylilsnoop said:
just a quick question, i click on the link xriderx66 gave n install it, google is able to detect my phone model n i click install, but till now it hasnt installed yet, does it means the lost device couldnt be installed?
Click to expand...
Click to collapse
Are you sure someone took your phone?
It could have lost its battery, so it can't install, or it's not connected to a data/wifi and it can't install.
yea, im pretty sure I lost it. Long story short, someone pinched my phone while i wasnt aware and on the way home I realize it missing n used my friends mobile to call. couldnt get thru.
most probably that pick pocket having a hard time switching on the device after pulling out the battery.
lets say he manage to go into recovery mode n wipe my device, will i still be able to remotely install Plan B into it?
If he wiped it, then the phone lost its association with your gmail account (for installing apps remotely).
oh really? then i think my phone is history now.... thief these day are good.
i install the PLAN B on my new phone, but there isnt any new mail in my gmail. i even used my friends mobile to txt "locate" to my phone number, nothing pops up in my gmail.
is there a step im missing here?
Not really. If it installed and the app worked, it would work, I've done it to my own phone before.

Lost my phone and Android Lost isn't working

Hey guys, I lost my phone 30 minutes ago and unfourtnately since I have never lost a phone in my life I didin't think I would loose one now. I don't have any "find my phone" installed on the phone so I went to the website http://www.androidlost.com and I pushed the app to my stolen phone and I also pushed the Jumpstart app. I also tried to send a message "androidlost register" to the phone, but nothing sems to work.
Android Lost doesn't register the phone. The first thing I did when I came home was to change my Google account password. If I'm correct, isn't that a misstake? Because now when the thief turns on the internet, the password is changed so he can't login to the account? Is this correct?
Does the phone have to have WiFi or mobile data enabled?
Since you changed the password I don't think pushing apps from the playstore will work anymore. Even if you change it back, the login link is broken and you'd need the device to log back in.
retskrad said:
Hey guys, I lost my phone 30 minutes ago and unfourtnately since I have never lost a phone in my life I didin't think I would loose one now. I don't have any "find my phone" installed on the phone so I went to the website http://www.androidlost.com and I pushed the app to my stolen phone and I also pushed the Jumpstart app. I also tried to send a message "androidlost register" to the phone, but nothing sems to work.
Android Lost doesn't register the phone. The first thing I did when I came home was to change my Google account password. If I'm correct, isn't that a misstake? Because now when the thief turns on the internet, the password is changed so he can't login to the account? Is this correct?
Does the phone have to have WiFi or mobile data enabled?
Click to expand...
Click to collapse
Lost or stolen? Lost, there's still hope. Someone might turn it in somewhere, there are still good people left in this world.
Stolen, probably goodbye. First thing he'd do would be to remove sim or turn off.
As far as i know androidlost will work if everything is turned on; if there's a data connection, if gps is activated, etc. I'll surely get corrected if not.
Changing the Google password will prompt to log in again, yes.
Sucks though mate.. :-\
The funny thing is, when I call it, it calls for the full duration, and also they haven't taken out the SIM card. I tried it with my moms Galaxy Nexus the exact way I did on my Nexus 4, but the only difference was she had internet connection on and it worked... What I fear the most is I changed my Google account password, Maybe it's not possible to retrieve the phone via androidlost because of this?
retskrad said:
The funny thing is, when I call it, it calls for the full duration, and also they haven't taken out the SIM card. I tried it with my moms Galaxy Nexus the exact way I did on my Nexus 4, but the only difference was she had internet connection on and it worked... What I fear the most is I changed my Google account password, Maybe it's not possible to retrieve the phone via androidlost because of this?
Click to expand...
Click to collapse
Im afraid el daddy's post is confirming exactly that..
Well if the phone is stolen the first thing they might do is take it to the nearest cell phone shop to get it wiped .. Or maybe you left it somewhere ... Retrace your steps...
Sent from my Nexus 4 using xda premium
Is there a way to like enable latitude on the web or something to remotely see the location of the device? or something like that? Because I'm pretty much screwed because I changed the password on my Google account, very very stupid of me, but I panicked
I know it's to late know, but next time you should try Cerberus app; best in line for tracking and remote controlling devices
Because of the WiFi bug it's affecting anti theft apps. The theft will need to switch the screen on before Google play will download the app you've pushed. But once that's done it is still hit and miss whether the web interface will be able to connect to the phone to track its location unless the screen is kept on. I know Cerberus and lookout can't.
More info about this WiFi issue: http://forum.xda-developers.com/showthread.php?t=2072930
https://play.google.com/store/apps/...GwsMSwxLDEsImNvbS5sb29rb3V0LmxhYnMucGxhbmIiXQ..
i think call your phone and speak with the one who find it to return it back ..if it not works make a price for your stolen phone and buy it from the thief
Use this.
https://play.google.com/store/apps/details?id=com.alienmanfc6.wheresmyandroidcupcake
Install it and text "wmd gps" to your phone.
If you don't have another phone, use this: http://textinghome.com/smsemail.php
It'll send the reply to your email. (put "wmd gps" in the subject box, and three random letters in the message box)
(I tested this one on my phone)
EDIT: ****. I just read that you changed your password. Big mistake. Try changing it back to what it was before, even though I doubt that would work.
As a last resort (when you accept it's gone for ever), report the IMEI number to your GSM provider and hope they blacklist it.

[Q] Verizon Setup Wizard?

So yesterday I installed Cyanogenmod incorrectly and was freaking out. I was able to somehow get into ODIN mode and and flash a stock OS. But now it's bringing me to the Verizon Setup Wizard... It goes all the way to the activating screen, craps out and ask's me to either use wi-fi or shut off my phone. The phone was obviously already activated months ago. So after rebooting I click on the wi-fi only button and it brings me to E-Mail setup. After I clicked skip it kept bringing me back to E-Mail setup. I tried clicking and holding and nothing worked. Thing is, I think my old data is still on the phone because not only did it automagically connect to my home network, it displayed all of my other saved networks. So idk what to do at this point and I'm hoping someone can help. I don't know if some may have seen my other cry's for help with different issues these past 3 days but thanks to all of you again if you happen to be reading.
i
TheCottonKid said:
So yesterday I installed Cyanogenmod incorrectly and was freaking out. I was able to somehow get into ODIN mode and and flash a stock OS. But now it's bringing me to the Verizon Setup Wizard... It goes all the way to the activating screen, craps out and ask's me to either use wi-fi or shut off my phone. The phone was obviously already activated months ago. So after rebooting I click on the wi-fi only button and it brings me to E-Mail setup. After I clicked skip it kept bringing me back to E-Mail setup. I tried clicking and holding and nothing worked. Thing is, I think my old data is still on the phone because not only did it automagically connect to my home network, it displayed all of my other saved networks. So idk what to do at this point and I'm hoping someone can help. I don't know if some may have seen my other cry's for help with different issues these past 3 days but thanks to all of you again if you happen to be reading.
Click to expand...
Click to collapse
if there s old data and u get problem
so go to recovery mod and wipe all data
then reinstall another compatible rom and run
(i said another rom cause this may have bug, so go to sammobile and search for compatible rom)
:good:

Categories

Resources