Database Users

Rooted Then Verizon Wireless Could Not Authenticate My Phone

I just got my phone rooted... ran nandroid backup and whatnot and then I tried to make a call on my phone. I get a nice Verizion Wireless lady (recording) telling me that Verizon Wireless could not authenticate my phone and to dial #8899.
This transfered me to a customer service rep (no hold time at all) and I had to explain to her that I didn't do anything to my phone. She "sent updated security" to my phone and now it works.
Did anybody else have this problem? I haven't seen anybody else say anything about this.

I am assuming you had the phone fully activated and working before you rooted it right?

krelvinaz said:
I am assuming you had the phone fully activated and working before you rooted it right?
Click to expand...
Click to collapse
Yep. I've had the phone since launch day. I'm just happy it is working now! I was just surprised to hear the message.

I've had this many times with WM on my TP2 when I installed custom ROMs- it's common... Just tell VZW that you cleared your storage or something and that when you did that, you had to reprogram the phone, and then you got the message. I'm not sure what causes it... Do any of the Devs know if there is a VZW file saved on the phone whenever you activate and program? Maybe the phone randomly checks for this file? I'm not sure how VZW knows... Maybe when you program a phone it checks to see if it has EVER been programmed by VZW - since you installed a ROM that was built from scratch it doesn't have this info preallocated, VZW tells you that they can't authenticate your phone and you have to talk to a rep.
It's their way of trying to find out who jacked with their phones, and if you admit to any foul play, they'll probably void the warranty and maybe even refuse service until you have it brought back into a VZW store for official programming. Not sure though...

Calibob2001 said:
since you installed a ROM that was built from scratch it doesn't have this info preallocated, VZW tells you that they can't authenticate your phone and you have to talk to a rep.
Click to expand...
Click to collapse
Understand your idea, but I didn't install any custom ROM. All I did was root it, installed recovery reflash, did a backup and then I tried to make a call. I was just surprised because I never saw anybody else mention it. Oh well.... My phone still works, so I'm happy!

eMpTy3000 said:
Understand your idea, but I didn't install any custom ROM. All I did was root it, installed recovery reflash, did a backup and then I tried to make a call. I was just surprised because I never saw anybody else mention it. Oh well.... My phone still works, so I'm happy!
Click to expand...
Click to collapse
That is weird... VZW is tricky, who knows what they can actually see has been done to the phone. I mean, if we open up a menu that tells us what ROM were running, I'm sure they can too

It lost the akey is what it sounds like, happens sometimes when a phone is hard reset or wiped, Droid Eris does it all the time but Ur all good calling tech is all it takes.
Sent from my ADR6300 using XDA App

HTC Sence - Phone finder is not working :(

hey guys ,
I can't get the service HTC offering in their website to work
htcsense Dot Com
I synced the phone with the same account i m using in the website , i switched off and restarted the phone but in vain .
tried to turn phone finder off, sync, turn it on then sync again , but it didn't work as well .
anybody have an idea how to get it fixed ?
Screenshot in attachment
​

there site is screwed atm
i had the same problems today........
even there weather widget has stopped working today
i think they may be having a bad day....wait a week

dj_denims said:
there site is screwed atm
i had the same problems today........
even there weather widget has stopped working today
i think they may be having a bad day....wait a week
Click to expand...
Click to collapse
^^^^
ohhh , at least someone having the issues
Damnnnn I was excited to try the phone finder (new phone)

Dolphin87 said:
^^^^
ohhh , at least someone having the issues
Damnnnn I was excited to try the phone finder (new phone)
Click to expand...
Click to collapse
I have the same difficulties, and the site seems to still be down. Any thought anybody?

I've never been able to get the phone finder to work over the past 6-7 weeks that I've had the phone . Though I was able to get my phone to ring remotely twice but phone finder still didnt work... strange :/

I haven't been able to get the sense dashboard site working at all, & I've had my phone for a few weeks.
I have deleted and created new accounts a couple of times & I tried a hard reset too...
I think the problem rests with HTC :/
Hopefully they get it sorted ASAP

[whizz] said:
I've never been able to get the phone finder to work over the past 6-7 weeks that I've had the phone . Though I was able to get my phone to ring remotely twice but phone finder still didnt work... strange :/
Click to expand...
Click to collapse
I would love to just make it ring remotely
could you please tell me how to make it ring cause whenever i click on ring button it says "Unable to connect to your phone to make it ring."

Doesn't work here either.
@dolphin87 have you added your phone number?

Do u turn on ur GPS?

There is never anything new on the sense website.
Sent from my Desire HD using XDA App

it worked with me twice the first days, but now only able to ring. I locked it. says locked, but isn't... and no location. written to HTCSense, told me the server's down. so we'll have to wait. Not very serious

BazookaAce said:
Doesn't work here either.
@dolphin87 have you added your phone number?
Click to expand...
Click to collapse
phone number is written right with +********
and the gps is on as well

Thanks. solved my problem.
on computer I changed my phone number to +............
on phone I cancelled my HTCSense account and re-put it again with the complete phone number (+............) and everything is OK.
The problem was with incomplete number, it would ring making you think your number is OK,
and on other hand they ask you first the country and then your phone number, making you think you don't have to put the country prefix.
Now Everything is working : phone finder, ring and lock it
of course I didn't try to wipe it.... Thanks again Dolphin87, you drove me to solution

Still not working

jasipoh said:
Still not working
Click to expand...
Click to collapse
Try : cancel your HTCSense account on both computer and phone , redo it putting your entire complete PHONE NUMBER (+your-country.........) for example if you are french : +33 661 310 XX XX.
for me it worked! and still works after 2 days. WAOU!

For a top international company to have such a crappy outdated website (in both design and function) beggars belief .

Can't get anything to work for me, won't ring and says my phone finder isn't ticked, when it is
Phone number is entered with the proper prefix
Thought it might be down to me having a custom rom, does it work with stock roms ? You other guys experiancing problems running custom roms or Kernels ?
Cheers

wakers said:
You other guys experiencing problems running custom roms or Kernels ?
Click to expand...
Click to collapse
Working. See my signature

Bizarrly woke up this morning to find my phone locked.
The location map is kinda working on HTC sense now its says location unknown (last night it had a message about phone finder not being turned on).
Just been on HTC sense though and at the moment i can't get anything to work again

The other tabs are still not appearing for me
Sent from my HTC Desire using XDA App

FRUSTRATED! Unlock code suddenly appears.

Hi guys,
Today, after having my SGS I9000 for about three months, I ran into a very, very, frustrating problem.
All of a sudden, after I turned my phone off and on, it asked me for a SIM unlock code. I did not buy the phone from a provider. I bought it in Asia, independent from a carrier.
Why now? After a few months of working without any hitches, this happens.
After I dug around for some information, I tried rooting the phone so I could get an unlock code using an app. However, the three button method to get to the recovery mode doesn't seem to work with my phone.
This is truly a pain and I really don't know what to do. Can anybody give me some tips?

if the 3 button combo dont work, you will have to do the 3 button fix, you can do this by booting into download mode via ADB (android debug bridge) and then when you have fixed the 3 button combo, you can then root and install the app that removes the network lock.
I have no idea why that happened, normally when network lock is off it stays off.
Have you done anything to the phone that may of caused this ??
Anyway i know its quite a mission you have got to do, but when its done, try to make a nandroid backup for future references, or if the app gives you a code (i have never used it) keep a copy incase it happens again.

neggo said:
Hi guys,
All of a sudden, after I turned my phone off and on, it asked me for a SIM unlock code. I did not buy the phone from a provider. I bought it in Asia, independent from a carrier.
Click to expand...
Click to collapse
I don't think this has anything to with the network specific sim as u have said u bought it independent of carrier..Just contact ur network provider and they will give u the sim unlock code
After than go to settings and "Location and Security" and disable sim lock option
Hope it helps

azzledazzle said:
if the 3 button combo dont work, you will have to do the 3 button fix, you can do this by booting into download mode via ADB (android debug bridge) and then when you have fixed the 3 button combo, you can then root and install the app that removes the network lock.
I have no idea why that happened, normally when network lock is off it stays off.
Have you done anything to the phone that may of caused this ??
Anyway i know its quite a mission you have got to do, but when its done, try to make a nandroid backup for future references, or if the app gives you a code (i have never used it) keep a copy incase it happens again.
Click to expand...
Click to collapse
Thanks for the replies, guys.
Yes, it is indeed strange that it suddenly popped up. It was working extremely fine before that and everything just went downhill!
I'm not sure if I did anything to the phone that may have caused it...I rarely download things and only use the phone to make calls/text/surf the web.
Doing all the necessary fixes seem to take quite a bit of time and from how busy I am these days, I won't be able to invest in doing it myself.
I am thinking of getting it unlocked professionally at a shop.
And I highly doubt it is an actual SIM code from my provider. I'm under Fido and I've tried most of the default codes and they do not work.

Help! Lost my phone - Stolen

EDIT: Phone was definitely stolen.
What (if anything) can I do to try to track it? Didn't have any apps installed for something like this
also, is there a way to access my SMS's that are coming in? Contacts are all stored in Gmail, so that's not an issue at least.

From your PC download "Plan B" by going to your account. As soon as the phone gets a signal it will install. You can track it remotely with another phone.
Sent From Rob's ATRIX.

I did do that...hopefully it will get on there but haven't received any email yet with a location. I am very interested how i can quickly send and view my SMS's
VERY IMPORTANT for work reasons.

There is also Cerberus which works excellently, but I don't know if it can be installed and activated remotely.
Sent From Rob's ATRIX.

You can set up AT&T "family track" on your phone and it will go into effect immediately so you can get an exact location of your phone (if it is on). Even if you don't have AT&T I'm sure that rogers and other phone companies offer something similar if not the same thing.

MOTOBLUR's "track my phone" might work? And if you can't get it back at least you can initiate a remote wipe as you seemed to hint that there is a security issue or something there.
https://portal-moto.svcmot.com/moto-web-portal/

what about getting to see the SMS's on the phone? gonna call ATT now.
So annoying

Dillsnik said:
VERY IMPORTANT for work reasons.
Click to expand...
Click to collapse
it's not the iPhone 5, is it...?

Honestly?..........Sorry to tell you but it's long gone if someone took it. Best bet you have is someone found it and is honest, but that doesn't happen often. Ignore the posts about installing apps..............you don't have your phone, not gonna happen!
Did you have it locked? If not you can't have been too worried about the security.
Call your carrier, have the phone logged as stolen, they will track it if it is turned on and active. They don't deactivate phones right away for this exact reason. If someone uses it they will try to track it through the numbers called on it.

If it has a stock ROM and you had a screen lock, your messages should be safe.
Your settings are tied to your Motoblur account.
Log into the Motoblur website and issue a remote wipe.

it was Neutrino Rom, pretty new install so not much private info on there...no screen lock or anything setup

I'm pretty sure you can install Lookout Security remotely to try and track it.
About checking the text messages, I think you're outta luck there. I've never heard of remotely checking texts, but hopefully I'm wrong for your sake.

So, I wasn't able to get any response from Plan B, but i installed ATT's Family map program and it is seeing the phone, which means at least I know it is still on.
What should i do?

I was about to give up and have it deactivated and turn on an old handset, but now that i have a general location on it i'm not sure what my next move should be

Dillsnik said:
I was about to give up and have it deactivated and turn on an old handset, but now that i have a general location on it i'm not sure what my next move should be
Click to expand...
Click to collapse
go get it?

If sound was on, start calling it in the vicinity with another phone.

CaelanT said:
If sound was on, start calling it in the vicinity with another phone.
Click to expand...
Click to collapse
sound was not on.....
The location looks like it's all commercial, i don't see houses or anything. So i am guessing the thief brought it to work with them?
also, it says it's only accurate to about 30 yards give or take. So if it was in a development or apartment building, kinda hard to key in on where exactly it is.
If, however the person with it lives in a bit more remote area, i MAY have a chance to narrow it down...but still hard to be certain and all

CaelanT said:
If sound was on, start calling it in the vicinity with another phone.
Click to expand...
Click to collapse
Then destroy target.

isn't there an app that can remotely turn sound up on the phone?

call the cops. you have the serial number and all that right? file a stolen property report and then tell them you've narrowed down the location of your phone using an app.

Lost my phone and Android Lost isn't working

Hey guys, I lost my phone 30 minutes ago and unfourtnately since I have never lost a phone in my life I didin't think I would loose one now. I don't have any "find my phone" installed on the phone so I went to the website http://www.androidlost.com and I pushed the app to my stolen phone and I also pushed the Jumpstart app. I also tried to send a message "androidlost register" to the phone, but nothing sems to work.
Android Lost doesn't register the phone. The first thing I did when I came home was to change my Google account password. If I'm correct, isn't that a misstake? Because now when the thief turns on the internet, the password is changed so he can't login to the account? Is this correct?
Does the phone have to have WiFi or mobile data enabled?

Since you changed the password I don't think pushing apps from the playstore will work anymore. Even if you change it back, the login link is broken and you'd need the device to log back in.

retskrad said:
Hey guys, I lost my phone 30 minutes ago and unfourtnately since I have never lost a phone in my life I didin't think I would loose one now. I don't have any "find my phone" installed on the phone so I went to the website http://www.androidlost.com and I pushed the app to my stolen phone and I also pushed the Jumpstart app. I also tried to send a message "androidlost register" to the phone, but nothing sems to work.
Android Lost doesn't register the phone. The first thing I did when I came home was to change my Google account password. If I'm correct, isn't that a misstake? Because now when the thief turns on the internet, the password is changed so he can't login to the account? Is this correct?
Does the phone have to have WiFi or mobile data enabled?
Click to expand...
Click to collapse
Lost or stolen? Lost, there's still hope. Someone might turn it in somewhere, there are still good people left in this world.
Stolen, probably goodbye. First thing he'd do would be to remove sim or turn off.
As far as i know androidlost will work if everything is turned on; if there's a data connection, if gps is activated, etc. I'll surely get corrected if not.
Changing the Google password will prompt to log in again, yes.
Sucks though mate.. :-\

The funny thing is, when I call it, it calls for the full duration, and also they haven't taken out the SIM card. I tried it with my moms Galaxy Nexus the exact way I did on my Nexus 4, but the only difference was she had internet connection on and it worked... What I fear the most is I changed my Google account password, Maybe it's not possible to retrieve the phone via androidlost because of this?

retskrad said:
The funny thing is, when I call it, it calls for the full duration, and also they haven't taken out the SIM card. I tried it with my moms Galaxy Nexus the exact way I did on my Nexus 4, but the only difference was she had internet connection on and it worked... What I fear the most is I changed my Google account password, Maybe it's not possible to retrieve the phone via androidlost because of this?
Click to expand...
Click to collapse
Im afraid el daddy's post is confirming exactly that..

Well if the phone is stolen the first thing they might do is take it to the nearest cell phone shop to get it wiped .. Or maybe you left it somewhere ... Retrace your steps...
Sent from my Nexus 4 using xda premium

Is there a way to like enable latitude on the web or something to remotely see the location of the device? or something like that? Because I'm pretty much screwed because I changed the password on my Google account, very very stupid of me, but I panicked

I know it's to late know, but next time you should try Cerberus app; best in line for tracking and remote controlling devices

Because of the WiFi bug it's affecting anti theft apps. The theft will need to switch the screen on before Google play will download the app you've pushed. But once that's done it is still hit and miss whether the web interface will be able to connect to the phone to track its location unless the screen is kept on. I know Cerberus and lookout can't.
More info about this WiFi issue: http://forum.xda-developers.com/showthread.php?t=2072930

https://play.google.com/store/apps/...GwsMSwxLDEsImNvbS5sb29rb3V0LmxhYnMucGxhbmIiXQ..

i think call your phone and speak with the one who find it to return it back ..if it not works make a price for your stolen phone and buy it from the thief

Use this.
https://play.google.com/store/apps/details?id=com.alienmanfc6.wheresmyandroidcupcake
Install it and text "wmd gps" to your phone.
If you don't have another phone, use this: http://textinghome.com/smsemail.php
It'll send the reply to your email. (put "wmd gps" in the subject box, and three random letters in the message box)
(I tested this one on my phone)
EDIT: ****. I just read that you changed your password. Big mistake. Try changing it back to what it was before, even though I doubt that would work.

As a last resort (when you accept it's gone for ever), report the IMEI number to your GSM provider and hope they blacklist it.