Rooted Then Verizon Wireless Could Not Authenticate My Phone - Droid Incredible General

I just got my phone rooted... ran nandroid backup and whatnot and then I tried to make a call on my phone. I get a nice Verizion Wireless lady (recording) telling me that Verizon Wireless could not authenticate my phone and to dial #8899.
This transfered me to a customer service rep (no hold time at all) and I had to explain to her that I didn't do anything to my phone. She "sent updated security" to my phone and now it works.
Did anybody else have this problem? I haven't seen anybody else say anything about this.

I am assuming you had the phone fully activated and working before you rooted it right?

krelvinaz said:
I am assuming you had the phone fully activated and working before you rooted it right?
Click to expand...
Click to collapse
Yep. I've had the phone since launch day. I'm just happy it is working now! I was just surprised to hear the message.

I've had this many times with WM on my TP2 when I installed custom ROMs- it's common... Just tell VZW that you cleared your storage or something and that when you did that, you had to reprogram the phone, and then you got the message. I'm not sure what causes it... Do any of the Devs know if there is a VZW file saved on the phone whenever you activate and program? Maybe the phone randomly checks for this file? I'm not sure how VZW knows... Maybe when you program a phone it checks to see if it has EVER been programmed by VZW - since you installed a ROM that was built from scratch it doesn't have this info preallocated, VZW tells you that they can't authenticate your phone and you have to talk to a rep.
It's their way of trying to find out who jacked with their phones, and if you admit to any foul play, they'll probably void the warranty and maybe even refuse service until you have it brought back into a VZW store for official programming. Not sure though...

Calibob2001 said:
since you installed a ROM that was built from scratch it doesn't have this info preallocated, VZW tells you that they can't authenticate your phone and you have to talk to a rep.
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Click to collapse
Understand your idea, but I didn't install any custom ROM. All I did was root it, installed recovery reflash, did a backup and then I tried to make a call. I was just surprised because I never saw anybody else mention it. Oh well.... My phone still works, so I'm happy!

eMpTy3000 said:
Understand your idea, but I didn't install any custom ROM. All I did was root it, installed recovery reflash, did a backup and then I tried to make a call. I was just surprised because I never saw anybody else mention it. Oh well.... My phone still works, so I'm happy!
Click to expand...
Click to collapse
That is weird... VZW is tricky, who knows what they can actually see has been done to the phone. I mean, if we open up a menu that tells us what ROM were running, I'm sure they can too

It lost the akey is what it sounds like, happens sometimes when a phone is hard reset or wiped, Droid Eris does it all the time but Ur all good calling tech is all it takes.
Sent from my ADR6300 using XDA App

Related

OTA updates on AT&T

Hello this is my first post. Just wanted to say hi.
Well I have an unlocked G1 running on AT&T and I was wondering how are we suppose to get updates if they are OTA and I assume you would need t-mobile for that.
Is there a way to manually do it? Is there someway to download it directly to the phone from a source?
Thanks alot.
I sure wish I had that t-mobile SIM that I had. I assume it wont work if it is canceled right?
I have a feeling people who have them unlocked are going to get screwed and have security holes up the wazzoo...
i have talked to tmobile multiple times about this. no one seems to know the answer. I have a t-mobile sim card in my phone right now just to see if it will update. the card is the one that came with the phone, show it shows the t-mobile service, it just will not let me call or anything. I am hoping that it will update this way then I can put my att card back in. I will probably leave the t-mobile in every night while I sleep and the phone charges just to see if it will actually work. I will keep you guys posted as to if it works or not.
I have yet to get my OTA update and I am on T-mobile. I was going to unlock my phone, and I have a question. Does your G1 work ok with data on AT&T market and all? plz let me know I have someone that is tempted to buy one at full retail and just take mine after I have it unlocked.
Thanks
it would seem to me that legally, they have to provide the patch at some point due to the GPL... it also must be provided free of charge..
when they offer it is a different story, but legally, anyone who has it, who share it (if they knew where it was cached) with no legal issues
Only Google doesn't use the GPL.
But yes, that's true. The source for everything that's free-and-open (we know there are parts of the OS that aren't) should be made available. Whether or not (and/or when) they offer the update as a binary is anybody's guess, like most things with the G1/Android.
maybe the evil FSF will get involved!?
spyz88 said:
Is there a way to manually do it? Is there someway to download it directly to the phone from a source?
Click to expand...
Click to collapse
Yes there is.
http://androidcommunity.com/forums/f28/learn-how-to-update-using-your-microsd-card-5784/
Worked flawlessly and I'm now running RC29.
uberingram said:
Yes there is.
http://androidcommunity.com/forums/f28/learn-how-to-update-using-your-microsd-card-5784/
Worked flawlessly and I'm now running RC29.
Click to expand...
Click to collapse
The info is also posted on this forum/site under the development area... sorry I don't have a link handy.
--M
did we ever find out if OTA updates get pushed to G1's on other carriers automatically?
The will be pushed to all G1's on a data connection. I repeat ALL G1's on a DATA connection.
I am on AT&T and just got the OTA update yesterday morning. I found this instruction on the internet (could have been sticky from this site) on how to get OTA update the original way.
I download Anycut from app store, create a shortcut for Device info, scroll all the way down and click on download button. Your G1 will call home and it'll appears that nothing else is happening on the screen.
I did this around 9pm Sunday morning, leave my wifi on, phone plugged in for charging and when I woke up my G1 greeted me with new firmware update screen (RC30).
Few issues that I found:
Home and call button are not responding (nothing happen when pressed) and I had to do a system restore to fix it. G1 security screen stop working even after turning security on and off - system restore fixed this. The Built in IM stop working when trying to connect via AT&T Edge, it complain that IM program can't read my phone number off SIM card - WIFI + IM client works without any problems.
natt108 said:
Few issues that I found:
Home and call button are not responding (nothing happen when pressed) and I had to do a system restore to fix it. G1 security screen stop working even after turning security on and off
Click to expand...
Click to collapse
Noting that those are are all symptoms of a Setup Wizard call that ended badly somehow.
The guy who discovered this first:
http://inportb.com/2008/11/28/disabling-the-screen-lock-on-android/
I discovered it accidentally, by playing with Any Cut a little bit too much. Heh.
Ah... I see my experience with Setup Wizard funkiness is not an isolated case. At any rate, I did not have to perform a factory reset, as re-running Setup Wizard resolved the issue.

downloading picture text prob.

yes i did a search =) and i turned up nothing... plenty of people with the problem, but no one with any answers. this has been going on since i got the phone.
\ no wifi is not on,, i did the updates when stock, im now running fresh 1.1 and problem has not changed. i get the text (in both messages and handsent) but all there is, is a box to press to download. \
doing so does nothing but gives me an -unable to download- message.
any help would be uber great. thanks so much in advance
is it safe to try updating firmware again now that i have fresh 1.1 on there?
kraash said:
is it safe to try updating firmware again now that i have fresh 1.1 on there?
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Click to collapse
Wont work...
Sounds to me like you have a data issue of some kind. The stock SMS app is not very good. I have never heard of this issue though.
Call sprint and tell them that you cannot recieve MMS and they can reset stuff on their side. I have had to do that because I wasn't getting SMS, they put me on hold for a few minutes reset it, then theyll send you a test message that should work.
Kcarpenter said:
Wont work...
Sounds to me like you have a data issue of some kind. The stock SMS app is not very good. I have never heard of this issue though.
Call sprint and tell them that you cannot recieve MMS and they can reset stuff on their side. I have had to do that because I wasn't getting SMS, they put me on hold for a few minutes reset it, then theyll send you a test message that should work.
Click to expand...
Click to collapse
My friend has/had this same problem. I sent him some pictures once and same thing happened; no one has sent him a MMS since, so I don't know if it's still an issue.
Anyway if I were you I would contact Sprint Customer care.
theresthatguy said:
if I were you I would contact Sprint Customer care.
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Click to collapse
x2
most likely your account needs to be re-provisioned
Im having the same problem and Sprint seems to know nothing about it. I have spoken to customer service numerous times about this and even brought it in to the store. The only thing they suggest is a factory reset. I have tried that yet as I dont think that will fix the problem.
ya they tell me on the phone "lets do a hard restart, that fixes everything".. but i havnt done it because i dont want to mess up my root and rom, and i dont even know what will happen.
ok so they tried doing the reprovision today (i actually got some one who new what they were talking about) and it didnt work.
the only step left is a hard restart. will this affect fresh 1.1 or root in any way?

[Q] Error sending/receiving MMS "National access coverage not available."

Hello,
Lately I have been unable to send or receive text messages that contain pictures or videos. The error message is always the same "National access coverage not available."
I called Verizon, on Thursday of last week (1-13), and the technician was unable to figure out the problem. He escalated it to the next level and said that someone would be contacting me in a day or 2. Well it's now Wednesday (1-19) of the following week and so far, nothing!
Has anyone else run into this problem? If so, what's the fix? Any help would be appreciated, especially since Verizon has been no help at all!
I'm using a Moto Droid2 ver, 2.3.2 Rooted and OC'd @ 2.25Ghz
Thanks,
Scott
Dial *228 and update your PRL.
silverfang77 said:
Dial *228 and update your PRL.
Click to expand...
Click to collapse
Thanks for the reply.
Unfortunately, it didn't work. I updated it waited the 15 minutes. When it didn't work I rebooted the phone figuring maybe it needed to be refreshed or something, (long time windows tech, reboot fixes everything!) but still nothing. Just that same message.
I get the exact same error when sending or receiving MMS 50 percent of the time with the first initial try... *228 does not fix this.. verizon cannot fix it either...
OK, got tired of waiting for Verizon to call back. On the phone with 2nd tier support now for about the last hour, so far nothing.
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
OK, got finished with the Verizon tech, who was very helpful, but we still could not resolve the issue.
She removed and reloaded my data from the server, switched me to another IP address and did a few other behind the scenes things but nothing worked. She suggested doing the factory reset, but I'm ready to give up troubleshooting this issue yet. If all else fails, then I guess I will have no other option.
Since sending MM text's in not a huge part of what I use my phone for, I may just wait for the next release of the software and hope that fixes it.
In the mean time I'll just keep playing with settings and searching Google and the message boards in the hope that someone can come up with a fix that doesn't involve having to wipe it.
rtfield said:
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
Click to expand...
Click to collapse
I used to use that app, but removed it long before this started happening. I wonder if it left behind some orphan files that are somehow in there wreaking havoc?
Since the problem still existed even running the phone in safe mode, I would think that would not be the case, but anythings possible.
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
1250x said:
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
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Click to collapse
That's the thing. Since so many people are having the same or similar issue, I just find it hard to believe it's not something on Verizon's side or with their software. This many people screwing up their phone's in the exact same way all around the same time just seem a little suspect to me.
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
rtfield said:
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
Click to expand...
Click to collapse
Yeah, I guess I'm going to have to try something. I want to make a nandroid backup first just to be safe and then I'll give it a shot.
Thanks.
This is great!
So, I just finished the factory reset (which DID fix the problem) and was starting to configure all my custom settings when the Verizon tech I spoke with called me back. She said that she had just spoken to Motorola and they said it was a known problem with their phones! They are not sure what it is yet, but they are working on it. In the mean time, the only thing they can suggest is to reset the phone as a work around!
I asked the Verizon tech if there was any kind of documentation about this that she could send me, but of course there isn't. And there's also nothing on the Motorola site about the error either, at least nothing I could find.
While it doesn't make the situation go away, it does make me feel better knowing what the root of the problem is, sort of. Only problem is, there is no guarantee that it won't happen again.
i turn airplane mode on then off... works for me
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
S.Meezy said:
i turn airplane mode on then off... works for me
Click to expand...
Click to collapse
Yes, I had heard that worked for some people, and I did try that but it still didn't work. Even so, that would only be a work around and not really fixing the issue.
V.A.T.Juice said:
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
Click to expand...
Click to collapse
Interesting, since I did the factory rest I haven't had a problem. If it happens again, I'll be sure to check that.

[Q] No longer receiving sms in stock messaging app

Using stock sense and sprint/gv integration and i can receive texts in gv as well as send them from the stock messaging app and gv.
i've contacted sprint on the phone a couple times and got to the highest level tech support and they couldn't fix it. also tried the sprint store and they just want to give me another evo. they have one on order, but i'd much rather keep my rooted evo! the new one will likely have 2.3 installed stock and i'll need to wait for root.
this really doesn't seem like a hardware issue anyways, seems like it's a network side problem.
i've made sure sms forwarding is enabled to my mobile number on gv, tried factory and hard resets multiple times. tried unintegrating and reintegrating my sprint number with gv.
the weird thing is even when i'm unintewgrated and using just vanilla sprint i don't receive texts at all. i can send them, make and receive calls too but never does a text come to my phone.
there doesn't seem to be anyone else reporting this problem i8n my area.
phone is rooted, stock rom, the problem started after iu hard reset my phone. i was hoping a hard reset would fix some buis i was experiencing with the GB update. i can't say for sure this was because i hard reset, buit it's a huge coincidence that it happened at approximately the same time. i can't think of any logical reason the hard reset would affect my sms this way.
btw i installed a rooted version of 2.3.3 as well as the latest combo radio pack. that was over a week ago though and this issue just cropped up yesterday.
hopefully this post wasn't too jumbled and i gave enough info, any ideas?
edit: crap, should be in the Q&A forum, please move if necessary :/
Try updating your profile
Sent from my PC36100 using XDA Premium App
i've done that a bunch of times, so did sprint.
[Q] If you call one of the people you text, does the return text from them show up after the call?
dpilcher said:
[Q] If you call one of the people you text, does the return text from them show up after the call?
Click to expand...
Click to collapse
No it doesn't.
Brandito said:
No it doesn't.
Click to expand...
Click to collapse
Not what I was going through a few months back then, but I could make calls but not receive calls. I don't use GV either so probably not the same issue. Just thought I would ask, turns out those issues for me was my 3G going out on my phone. Ended up getting it replaced.
Hope you find a solution, I know how frustrating it is.
dpilcher said:
Not what I was going through a few months back then, but I could make calls but not receive calls. I don't use GV either so probably not the same issue. Just thought I would ask, turns out those issues for me was my 3G going out on my phone. Ended up getting it replaced.
Hope you find a solution, I know how frustrating it is.
Click to expand...
Click to collapse
sprint is ordering me another phone, hoping against it being a refurb, though then i likely have to wait for a new root method for gingerbread.
preferably they'd get it working on my current evo. i really think it has to be a network issue.
Brandito said:
sprint is ordering me another phone, hoping against it being a refurb, though then i likely have to wait for a new root method for gingerbread.
preferably they'd get it working on my current evo. i really think it has to be a network issue.
Click to expand...
Click to collapse
You should be good, I had two replacement refurbs as early as last week and they both had 3.7 on them. Watch for the sunspot on the screen when it boots initially (bright white spot in the lower half towards the middle), both of the refurb replacements had the bad screen. You can't see it if it boots all the way..you'll have to go to a bright screen to see it but it will just get worse to where you will see it all the time. Finally the rep gave me a NIB 004..also 3.7. Just make sure they don't update it, I would ask if you could do the activation as well so you can look for the screen issue on initial boot. Good Luck! Guess I didn't have to quote due to it being right above mine...lmao
Think they'll give me any trouble if I turn in my phone still rooted? I don't feel like unrooting it, not to mention if the new/refurb doesn't fix my issue I'm going to keep my current evo anyways.
I mean they've already approved me for the replacement.
I had the same problem
I had the exact same situation happen last weekend. All I did to fix it was to flash back to a Stock Sense 2.2 ROM, Update Profile/PRL, and then open EPST and Reset Data connection using THIS little tutorial.
foxtrotftw said:
I had the exact same situation happen last weekend. All I did to fix it was to flash back to a Stock Sense 2.2 ROM, Update Profile/PRL, and then open EPST and Reset Data connection using THIS little tutorial.
Click to expand...
Click to collapse
can't even get it to do anything after entering ##3283#, never even pops up a dialog.
foxtrotftw said:
I had the exact same situation happen last weekend. All I did to fix it was to flash back to a Stock Sense 2.2 ROM, Update Profile/PRL, and then open EPST and Reset Data connection using THIS little tutorial.
Click to expand...
Click to collapse
Ya..did all that and then some to mine..no dice. But good advice. Hardware issue won't be solved by software no matter the method I found out. Believe me..even went as far as unrooting and seeing if stock would be the same..it was.
The unrooting process is very easy and with the replacement coming in, why not. Sounds like hardware anyway. Here is what I did to go back and forth:
http://forum.xda-developers.com/showthread.php?t=1113620
You can also look at the stickies at the top of general/Q&A for options.
Good Luck.
dpilcher said:
Ya..did all that and then some to mine..no dice. But good advice. Hardware issue won't be solved by software no matter the method I found out. Believe me..even went as far as unrooting and seeing if stock would be the same..it was.
The unrooting process is very easy and with the replacement coming in, why not. Sounds like hardware anyway. Here is what I did to go back and forth:
http://forum.xda-developers.com/showthread.php?t=1113620
You can also look at the stickies at the top of general/Q&A for options.
Good Luck.
Click to expand...
Click to collapse
doesn't seem like hardware at all to me though. and if that's the case and I unroot and end up keeping this phone i just shot myself in the foot by locking my bootloader.
i wish i would have had them try activating another phone today to see if another phone would be able to receive the texts.
No need to unroot! Go to voice.google.com, click on the "gear" icon to go into Voice Settings. Find your gv/sprint phone number, click Edit and check the checkbox for "receive text messages on this device." Hit save, and enjoy.
jesuspgt said:
No need to unroot! Go to voice.google.com, click on the "gear" icon to go into Voice Settings. Find your gv/sprint phone number, click Edit and check the checkbox for "receive text messages on this device." Hit save, and enjoy.
Click to expand...
Click to collapse
that's only the FIRST thing I tried, along with unchecking, rechecking, removing integration, readding it..twice! and about a dozen combinations of applying settings, checking and unchecking boxes and finger crossing.
Brandito said:
that's only the FIRST thing I tried, along with unchecking, rechecking, removing integration, readding it..twice! and about a dozen combinations of applying settings, checking and unchecking boxes and finger crossing.
Click to expand...
Click to collapse
Apologies, but you didn't mention that you did this in your post. Had no way of knowing that you've already tried this.
jesuspgt said:
Apologies, but you didn't mention that you did this in your post. Had no way of knowing that you've already tried this.
Click to expand...
Click to collapse
I actually did in my first post, though that post is a bit of a mess I realize, it's hard to really put everything I've already tried in any neat order.
No worries either way, any suggestions are welcome at this point.

what happens to lost phone

so i was wondering right, with all the security installed on my phone
like patern lock etc, will the founder of my phone be able to unlock my phone and use it?
sadly i just lost my phone n hopefully the device will just be a brick to him after he switch it off
lazylilsnoop said:
so i was wondering right, with all the security installed on my phone
like patern lock etc, will the founder of my phone be able to unlock my phone and use it?
sadly i just lost my phone n hopefully the device will just be a brick to him after he switch it off
Click to expand...
Click to collapse
That depends on how tech savvy the finder is, simply trying to brute force through the pattern lock wont get them anywhere, trying to break the encryption wont either (i recall a news story where the FBI had a similar issue getting into a phone deemed evidence). But that said with the vibrant specifically i can think of a few ways to circumvent the security using CWM or Download mode.
Agreed with post above there are a few things you can do to sorta bypass the lock screen lol
Sent from my SGH-T959 using XDA
Yeah, I've done it for a friend, he forgot his pattern and was asking me to fix it
He had some Huwaei phone, not rooted etc.
Just had to find the right combo for Recovery mode (googled it) and soon as I did that, just reset it to factory, and it was all good.
Did you have data or anything?
do this
https://play.google.com/store/apps/...sMSwxLDIxMiwiY29tLmxvb2tvdXQubGFicy5wbGFuYiJd
press install, if the phone is on and connected to a data/wifi it will auto install the app, then you'll get location email on your GMAIL that tells you where your phone is.
You can also text locate (after the app is installed) and it'll do the same email thing.
I recommend using lookout mobile security. You can use it to locate your phone. Try the above post and if you locate it install lookout.
SGH-T959 ICS Gummy 1.2
wow, thats awesome!
ive disable my old simcard tho, im guessing the "locate" txt wont work anymore yea?
so will wait for the email from Plan B and see if its able to tell me the location.
just a quick question, i click on the link xriderx66 gave n install it, google is able to detect my phone model n i click install, but till now it hasnt installed yet, does it means the lost device couldnt be installed?
lazylilsnoop said:
just a quick question, i click on the link xriderx66 gave n install it, google is able to detect my phone model n i click install, but till now it hasnt installed yet, does it means the lost device couldnt be installed?
Click to expand...
Click to collapse
Are you sure someone took your phone?
It could have lost its battery, so it can't install, or it's not connected to a data/wifi and it can't install.
yea, im pretty sure I lost it. Long story short, someone pinched my phone while i wasnt aware and on the way home I realize it missing n used my friends mobile to call. couldnt get thru.
most probably that pick pocket having a hard time switching on the device after pulling out the battery.
lets say he manage to go into recovery mode n wipe my device, will i still be able to remotely install Plan B into it?
If he wiped it, then the phone lost its association with your gmail account (for installing apps remotely).
oh really? then i think my phone is history now.... thief these day are good.
i install the PLAN B on my new phone, but there isnt any new mail in my gmail. i even used my friends mobile to txt "locate" to my phone number, nothing pops up in my gmail.
is there a step im missing here?
Not really. If it installed and the app worked, it would work, I've done it to my own phone before.

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