Database Users

Data not working on my wife's phone

My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks

CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.

Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.

CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.

I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.

I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.

Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?

I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.

I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.

[Q] Market Apps Won't DL W/O Wifi

Hi guys, I am having a problem with downloading apps through cellular data on my mytouch 4g. I can download them fine if I am on wifi but it gets stuck on "starting download" progress bar without it. I've tried clearing the data for the market app, restoring it back to factory, and the google talk sign in; none of these worked for me. This is driving me crazy and any help would be greatly appreciated.

Update: Fixed nvm

How did you fix it?

yeah how you fixed it would be nice as mine is doing the same thing... ugh wish t-mo could have just brought a legit phone out

Turn On Wifi
Even if there is no wifi connection, on my MT4G the wifi has to be enabled for the market to download.

I think this may be fixed on the new update that came out today. I still haven't seen my update yet. :-( mine still does this too.
Sent from my HTC Glacier using XDA App

stoute said:
I think this may be fixed on the new update that came out today. I still haven't seen my update yet. :-( mine still does this too.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Go into settings/wireless networks/mobile network or operator and select Tmobile network. Even it is checked select it and make sure your phone is gsm/wcdma checked. WCDMA only created problem for me. Also if you have temp root you will not get the update as long as it is running on your phone. In addition, if you disabled any bloatware you have to restore it before the update. Once I disabled Visionary and restored back to factory I got the update in a couple of hours.

This is a really weird problem but it has to do something with the connection to the google servers (mainly google talk). This is evident by the fact that you are signed off and can not connect to google talk when you're stuck on the starting download phase of downloading the app(s). There are two ways around this problem that I've seen so far
1. Before you want to download an app, run google talk and make sure you're signed in, then sign out and sign in again. Go download the app(s) afterwards. Once you do this after you first power on the phone, it should last until you power it off.
2. Another way is go and try to download an app(s) you want and it will be stuck on the starting download bar. DO NOT cancel the download, just restart the phone and it should start downloading once the phone is back on.
P.S. The update did not fix this issue because I still have to deal with it.
If I learn anything new, I will keep you posted.

kamasi36 said:
Also if you have temp root you will not get the update as long as it is running on your phone.
Click to expand...
Click to collapse
I got the update with Superuser and root just fine.

Not to rub it in, but I'm really glad that I am not experiencing this problem. I'm liking the phone too much to have a reason to bring it back!

Ok I have found out that the Google talk sign out sign in trick does not always work while the restarting one always works. It definitely is something to do the Google servers and the way the phone syncs with them. What I found interesting is that when you open the market app, immediately experience this problem as you can not sync under accounts settings and services like Google talk stop working. Another thing is that it seems to be the HSPA and HSPA+ connections causing the issue, the apps won't dl on them but it will start immediately as your phone drops to edge. I don't know if this is a hardware, software issue with the phone or the Google servers getting adjusted to the mytouch 4gs since they just came out.
Think I'm going to exchange my phone since not a lot of people have this problem.

Sorry to bring up an old thread but i'm now having this issue aswell. I've tried to clear data, can't download on Wifi or 3g. When i click ok it just says the download will be started and nothing happens, Sometimes if i play around i can get it to go to say starting download but just sits there then i will get either a network error to retry or cancel. Sometimes it's just a download unsuccessful and i click ok.
I tried resetting aswell and still same issue. Not sure how to sign out of google talk.. haven't quit got the hang of android yet but i'm actually not happy right now!

[Q] No more 1X data after playing in the hidden menus

I was playing around with this and, beyond changing the GPS settings and the navigation volume, I didn't change anything, just browsing.
Well, my phone rebooted a few times while in the ##DATA# section, even though nothing changed (that I am aware of), and now my phone no longer has 1X data, so my data goes away unless I have 3G.
Does anyone know what I may have changed that broke this? I haven't touched any settings in the main phone, as it happened while I was looking around in the secret menus.
Is there a way to restore all of the settings to default if all else fails? I tried doing the *228 option 1 programming, but to no avail. Still no 1X data.
-------------------
UPDATE: For those reading this thread because you have also lost data connectivity, I have solved my issue.
By a recommendation from the IRC channel, I activated a different phone (any phone will do, even a dumb phone), waited a while (I waited a day, just to be safe, but I don't think any delay is needed), then reactivated my Fascinate again. Once I rebooted after activation, the data was all back to normal again. No issues.
Keep in mind, you MUST do a new activation, not simply a *228 opt 1 while the phone is currently activated, as this does not seem to reactivate the data. It must be a new device activation (coming from a different device)
Hope this helps someone avoid the stress I went through.

Bump because this sucks.

Need help from devs!
+1 bump!
This is a serious issue as a result of people releasing the "secret codes" with no explanation of what each menu option does.
I, too, am experiencing intermittent data connectivity as a result of tinkering where I shouldn't have been. The OP and I are not holding anyone liable, but just asking for expert help to get our phones back in original working order. I really don't want to call Verizon, risking this becoming an insurance claim which requires a $150 deductable. I could drop Big Red and get an Epic or Evo with that money (contract is up in a couple weeks).
My problem is that the data connection seems to be going into an on-demand state, but when that demand is present, the connection will drop. If I wake the phone (press the power button to turn on the display and unlock), a 3G connection is present. However, if I try to start browsing the web, for example, the connection will drop completely within 1-2 minutes.
I've tried changing the "Set preferred network type" option (found in *#4636*1111# > Phone Information) to every logical option - WCDMA Preferred, CDMA auto (PRL), CDMA only, EvDO only, etc - to no avail. Looking at this menu right now, the preferred network is set to "Unknown". When I toggle the radio on/off from this screen, the "GSM disconnects" active log takes a few minutes to connect, and I see packet traffic. But, again, when I attempt to use that data connection, it will drop completely in short time. I've done everything I can think of, short of a full Odin restore.
Surely XDA has some cellular experts here - maybe even Verizon network techs - that know how to fix this.

i disagree with your first line. this is a n issua as a result of people who dont know what they are doing. not because it was leaked. if you dont know how to mess with your phones. dont. and if u do and screw up, dont blame anyone but yourself

Thanks for the not helpful reply. Argue in your own thread. I need help, not a finger pointing lecture.
Unless you know what caused my issue, you are just as ignorant as I am. The difference being I didn't climb on a soapbox about it.
Sent from my SCH-I500

lowkee said:
Thanks for the not helpful reply. Argue in your own thread. I need help, not a finger pointing lecture.
Unless you know what caused my issue, you are just as ignorant as I am. The difference being I didn't climb on a soapbox about it.
Sent from my SCH-I500
Click to expand...
Click to collapse
I'm in the same boat, lowkee. I'm just frustrated because I've posted this issue in 2 different forums and no one tries to help.
Just like you, I only changed the GPS Startup Mode to "cold" and looked around at other things - I touched nothing else. Last time I checked the GPS setting, it was back to "hot".
My intent was not to start a flame war or hijack your post. I was only trying to explain what I troubleshooting I've done in hopes that it may help you and, more importantly, get a response from someone who knows this topic front to back.
The response I got is the reason why my post count is only 2 (now). These days you can't go into any forum without risking backlash or flaming.
Back to the topic at hand - does anyone have any helpful suggestions for the OP? I'm just going to do a stock Odin restore and read up.

Let me know if that ODIN restore (and which part of it) fixes the issue. I have a suspicion it won't, and if it doesn't, I'm really worried.
Wiping is not an issue; I don't want to have to wipe for no benefit, though. Thanks for being the test subject

Ok. So I actually had to use the "force close loop" restoration method, including manual voodoo removal even though it should have been removed before - I never reapplied it. Data is staying up... nope, just dropped again. I'm really starting to hate this phone.
Here we go again... baseband version is the DI01 update, but build number is DH12. Removing root and going to try OTA update, IF data will stay connected long enough...
That DInc in my desk drawer is starting to look better every day. It's even one of the first batches that had the (AM?)OLED screens AND it has Froyo!

I hate to start typing this, but I believe I've fixed my issue. Here's what I've done so far (in order):
Removed Voodoo lagfix manually.
Wiped System via stock recovery.
Wiped system/cache/Dalvik cache via Clockwork Recovery.
Flashed stock system partition via Odin w/ PIT loaded.
Flashed stock kernel via Odin w/ PIT loaded.
Followed steps from the post "How to Escape the Force Close Loop of Hell" on AndroidCentral forums (sorry, can't post links yet).
Once fresh ROM loaded, installed CWM, fixed permissions & reboot.
Loaded the latest JT stable kernel.
Installed latest JT CleanROM.
And, of course, while I was typing this post, it dropped data connection when browsing the web, but not during the first time setup when Google Sync was processing. Very odd, but I'm now at a point where I feel I can troubleshoot further. Not going to install any unnecessary apps until I get this fixed. The SpeedTest.net app is good to test your connectivity - data immediately drops when I run it.
Also keep in mind that when I say that the data connection drops, I mean the 3G icon itself completely disappears and I get a network error. So back to the drawing board.

This is what i have had to do to correct 99% of all my issues ... results may vary and I base this off my own personal experiences:
To undo any changes that the hidden menu would have changed, I did a "factory data reset" from within the privacy options. Not from clockwork and not from teh original "-Vol and power". Neither clockwork or stock data and cache wipe clean out dbdata. It has to be done within the system options. Those of you not able to add new gmail accounts and super sekr3t phone code problems need to wipe dbdata via this method. Odin backups only restore kernel, recovery and system. dbdata remains untouched and contains these configurations. Ever wonder why after a clockwork wipe, it still remembers your gps options after you selected english and proceeded to configure? Hope this helps.

I'll give that a shot now, but doesn't the manual method to remove voodoo wipe /dbdata?
BTW, I had to perform the wipes from stock and CWM recovery because the system was stuck in a force close loop.
EDIT: So I did the factory data reset from within the OS and as soon as I try to open the browser, the network connection drops off. Time to call CS for a replacement. :-/
OP: As long as you haven't tinkered with funky ROMs or lag fixes, I bet this will solve your problem. Like you said, a wipe can't hurt anything but convenience.

jokerls240 said:
EDIT: So I did the factory data reset from within the OS and as soon as I try to open the browser, the network connection drops off. Time to call CS for a replacement. :-/
Click to expand...
Click to collapse
well ... crap ... So much for me posting something useful for once

zeiroe said:
well ... crap ... So much for me posting something useful for once
Click to expand...
Click to collapse
The help doesn't go unappreciated. I've just played with too much experimental stuff, thinking XDA has never let me down. I'm glad you stepped up with a logical suggestion!
Let's just hope this works for the OP.

Thanks guys for trying so many methods. I have a feeling the unreachable phone firmware is storing this data, which means it may not have a reset at all. Some guy in a cubicle somewhere has a document which shows all of those settings.. we need to kidnap that guy.
Seriously, though, this may require a phone replacement if we cannot get someone to tell us what setting controls 1X enabling and tell us the value it needs to be set at.
The conspiracy theorist in me wonders if this was intentionally done by the factory (or Verizon) to detect tampering. Say, you always have to change X value to Y when entering a certain menu or the configuration goes pear shaped. If I were trying to detect phone hackers, this would be my method of detection/prevention. I'm evil like that >

jokerls240 said:
I really don't want to call Verizon, risking this becoming an insurance claim which requires a $150 deductable. I could drop Big Red and get an Epic or Evo with that money (contract is up in a couple weeks).
Click to expand...
Click to collapse
The deductible for an advanced device is $89, not $150

This is beyond awful. Now I don't have 3g OR 1x data. I'm using Wifi right now to make this post.
There must be a way to fix this!
Sent from my SCH-I500

If you restore default this settings will go back to default too
Sent from my SCH-I500 using XDA App

Also you can use oddin to restore the stock kernel and software
Sent from my SCH-I500 using XDA App

I think its funny that people havent done a FACTORY RESET before posting here. Then they post they don't want to do one because they will lose all their data. Big wow, back it up, do a reset, restore and boom alls good.

martouf13 said:
I think its funny that people havent done a FACTORY RESET before posting here. Then they post they don't want to do one because they will lose all their data. Big wow, back it up, do a reset, restore and boom alls good.
Click to expand...
Click to collapse
So you really think a factory reset messes with radio settings?
Interesting.
Sent from my SCH-I500 using XDA App

[Q] Verizon Setup Wizard?

So yesterday I installed Cyanogenmod incorrectly and was freaking out. I was able to somehow get into ODIN mode and and flash a stock OS. But now it's bringing me to the Verizon Setup Wizard... It goes all the way to the activating screen, craps out and ask's me to either use wi-fi or shut off my phone. The phone was obviously already activated months ago. So after rebooting I click on the wi-fi only button and it brings me to E-Mail setup. After I clicked skip it kept bringing me back to E-Mail setup. I tried clicking and holding and nothing worked. Thing is, I think my old data is still on the phone because not only did it automagically connect to my home network, it displayed all of my other saved networks. So idk what to do at this point and I'm hoping someone can help. I don't know if some may have seen my other cry's for help with different issues these past 3 days but thanks to all of you again if you happen to be reading.

i
TheCottonKid said:
So yesterday I installed Cyanogenmod incorrectly and was freaking out. I was able to somehow get into ODIN mode and and flash a stock OS. But now it's bringing me to the Verizon Setup Wizard... It goes all the way to the activating screen, craps out and ask's me to either use wi-fi or shut off my phone. The phone was obviously already activated months ago. So after rebooting I click on the wi-fi only button and it brings me to E-Mail setup. After I clicked skip it kept bringing me back to E-Mail setup. I tried clicking and holding and nothing worked. Thing is, I think my old data is still on the phone because not only did it automagically connect to my home network, it displayed all of my other saved networks. So idk what to do at this point and I'm hoping someone can help. I don't know if some may have seen my other cry's for help with different issues these past 3 days but thanks to all of you again if you happen to be reading.
Click to expand...
Click to collapse
if there s old data and u get problem
so go to recovery mod and wipe all data
then reinstall another compatible rom and run
(i said another rom cause this may have bug, so go to sammobile and search for compatible rom)
:good:

[Q] Mobile Data Will Not Stay Connected, Any Ideas?

Last night I went into Service Mode on my SGH-T889 and as soon as Service Mode opened, my 4G icon disappeared and then kept cutting on and off. I didn't even change any of the settings in Service Mode, I just left it as it was and rebooted. Now, after multiple restarts, re-entering the APN settings, and a hard reset, I'm still having this problem.
Has anyone else had a similar issue? Were you able to correct it, and if so, how? I have been searching all day but can't find a fix. I can still make and receive calls and texts, just can't stay connected steadily to use my internet connection. I am not rooted and I am using a Simple Mobile SIM card, running Android 4.3.

DivaB said:
Last night I went into Service Mode on my SGH-T889 and as soon as Service Mode opened, my 4G icon disappeared and then kept cutting on and off. I didn't even change any of the settings in Service Mode, I just left it as it was and rebooted. Now, after multiple restarts, re-entering the APN settings, and a hard reset, I'm still having this problem.
Has anyone else had a similar issue? Were you able to correct it, and if so, how? I have been searching all day but can't find a fix. I can still make and receive calls and texts, just can't stay connected steadily to use my internet connection. I am not rooted and I am using a Simple Mobile SIM card, running Android 4.3.
Click to expand...
Click to collapse
you more than likely change something unknowingly...
i did that once back in the day, with 'auto-answer mode'... Lol
didn't know why calls wouldn't come through for the longest time, then with enough playing around in service-mode, i found the option and changed it back. Lol
I'm unsure as to if there is a way to change all those settings back to default...
maybe the samsung flash tool would have something for this...
Personally, i would peek around in service mode, and try to deduct from the available options as to what might have changed, based on how comfortable you are with the options though, that might not be a good idea... google is a helper.
all else fails, if you can't use any warranty services for the device, they checking in the phone-specific forum and seeing if someone with the same/similar device can post their settings relative to the mobile network.
good luck