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Please, anyone else with a Shift that doesn't feel "solid" anymore after some weeksuse ?
Main issue being the screen that got loose hinges...when I touch the screen the display scrueeqs on it's hinges...
Also, I notice that the two rectangular screenholders on the bottom of the device have about 1mm "play" or "loosened up hinges, in it, after some weeks of use.
I'm really careful with my device, want to know if others have this issue too...
The screen on my shift is a bit too stiff, but it´s only two weeks old.
It also has a small movement on the two linear guides, half a millimeter or so.
What worries me is when putting it flat again, it makes a "clack" sound that makes me pity for the HDD.
I´ve attached a small black round sticker to the two magnets and it has improved a bit without affecting any movement.
Daniel
I've had mine since release day, it's had plenty of use, but the hinges still feel firm, no squeaks, no play in them... The slider mechanism is still smooth.
So no problems here.
Same for me. Still solid after 6 month.
Mine is little hard to turn the monitor from day one. When I contacted HTC, they said it is very common and it could be fixed once I start using it. I normally don't use keyboard, because I am more used to soft keyboard on Vista side, so I don't see much difference here.
Thanks
Ram
Hi,
I'm buying a windows mobile based phone, and so far every one I've looked at has some kind of design flaw.
I've already bought and returned a HTC Touch Diamond, because it had a nasty orange cloudy patch on 1 part of the screen.
What I've found so far is:
Touch Diamond: Orange clouds on screens, and random phones with bad contrast.
Xperia X1: Phone housings just crack of their own accord, not due to abuse.
Touch Diamond 2: Allows dust to get between the screen and the touch panel. (This is especially bad for me as I work in a very dusty environment, so the phone would end up full of dust pretty fast.)
I really like the look of the Touch HD, and after searching so far I haven't found reports of any flaws.
So does the Touch HD have any of the above flaws, or any flaws at all?
Or if anyone can name any WM based phones that have specs similar to the above I'd appreciate it, preferably VGA resolution or above.
Thanks in advance.
Well early on there were a lot of people complaining the paint wore away from the metal casing very quickly, although this never happened to me. I don't think there are too many common problems or at least none that I've had myself.
the paint chipping happened to me also, especially around the mini usb connector and also around the stylus area. The edges of the screen are also starting....
Small detail, not very annoying, but hurts when you paid like 500 euro for the device.
have had it for just over a month, I think the raised metal section on the back cover seems to scratch fairly easily (a bit like the X1's back cover, actually) - I would advise putting InvisibleShield or something similar *specifically* on that section.
back cover is a *whee* bit loose from me pulling it open and closed to hard / soft reset the HD, but otherwise of issues.
Wish it had a lanyard hole, though.
Buttons don't light up... How can you see the buttons in the dark? There are little ways of reflecting the screen light, but you know what I mean, buttons that don't light up?!?!?
Smallest ever notification light is on the power button, how you see this when you just put the phone down next to you I have no idea! Bit pointless if you as me.
Back case is a bit 'loose', but thats after constantly taking it off to flash my phone. You could just pad the back with a sticky pad on the inside of the back cover anyway which would stop it from happening.
Haven't had the issue with scratching the 'bulge' around the camera lens, its brushed metal anyway so can't say you'd notice that much.
Other than that, the phone is mint... Get one...
Well for scratches on the metal casing i don't know cause i always look to put it on something soft when i use on the table or other rough surfaces.I watched a video on youtube which showed how hard is to scratch the screen and the back have a look...
http://www.youtube.com/watch?v=sVIPSK0P2EY
But just in case if i were you i would get one of these
http://www.youtube.com/watch?v=yH-CPWCPCco&NR=1
Well i've had mine 2 months, i keep it in the material sleeve it came with and have the screen protector on and as of yet its been fine.
The screen protector could do with being replaced as there are a few scuffs on it. Very good device though, i've been very pleased with mine. I've used iphones and was never impressed by them. The only flaw i would pick up would be windows mobile itself... I do get occasional error messages as per windows desktop but nothing major.
If you don't mind there being no hard keyboard then i'd say its a fantastic device.
It's really very annoying
buy this never happened to me.
6 months in...
For “new” potential users I’m 6 months into using my Touch HD.
Good points.
Screen – I use Pocket Informant with mini text in the month view and I can actually read enough of each entry for each day of the month to plan at a glance.
Any kind of detail to look at and the screen helps, it is both large enough and has good enough resolution to see detail. The Iphone looks bright and very crisp but doesn’t get down to the text and other detail the HD can.
Size – it’s a good compromise between screen size and pocketability. It’s also quite slim.
Battery life – I’m pleasantly surprised – it lasts a good 2-3 days and using stuff like CoPilot as a SatNav doesn’t pull it down too quickly.
Stability – a few resets but relatively few and usually because I’ve been a dumbo about doing something.
Multi tasking – recently used the phone on a Bluetooth headset, whilst also guiding the caller using the satnav and also looking up the company he wanted on the internet…all at the same time – stunned it all worked, I even managed to navigate between the various active “screens”.
The “What’s that” factor! – most average “joes” have got into Nokia, Motorola, Iphone etc but the Touch HD is a relative rarity – so if you want to be different!
Phone – signal reception and call quality beat my previous Motorola Rizr Z3 hands down. Also my boss has an Iphone and his call quality is awful. My Touch HD is almost like using a landline – certainly better than the last 3 dedicated phones I’ve had.
Pulling out the stylus wakes the device – great and so obvious!
The actual device itself is still as new! I do use a case though.
Loads more…
Bad points.
I don’t use “touch flo” – many of the things I need to do mean using the stylus so for me its either all or nothing – TF doesn’t do for me!
Few hard key options – I used to have a one key push to bring up my diary (HP4700).
Useless LED “alarm” light on top – too small – too dim.
Camera – sunshine and its OK otherwise not great – no flash etc.
Battery life – it’s good but we are all waiting for more! Surely everyone wants at least a week without charging so you don’t lug a charger everywhere you go.
Stupidly small space of a couple of lines to answer text messages – duh! (I know there are fixes but I’m cautious about warranty and unrecoverable ****-ups!)
Installed…
CoPilot live 7. Works well (especially with the recent free screen resolution update to suit the HD)
Pocket Informant – best PIM/Diary/Contacts program I’ve ever used – I have a lot of diary stuff and quick access to good info.
Magic Button – useful although somewhat overtaken by changes in WM6x
Gsen – tweak for the G sensor options.
HD tweak – useful for customising a load of twiddly things.
Memaid – cleans up a bunch of iteme WM6x leaves woolly.
Pocket TV – useful for viewing various “movie” formats.
Resco File manager – MUCH better than the native WM6x file explorer – how can you live without it?
Accessories…Piel frama case – its ok but the leather around the screen blocks left margin stylus actions slightly (I’m left handed). Also it would be better using a magnetic closure instead of a popper, you can flip a mag closure shut with one hand movement but not the popper version. The front cover is a bit too soft so it would still allow something to crack the screen at a push. It also means if you receive a call by the time you’ve hauled the thing out of your pocket you’ve carried out some unknown screen clicks by gripping the case. Having said this I’ve tried two other cases and gone back to this one.
Thanks for all the replies.
If the paint chipping is the only problem I'll buy one, I'll be getting a case for it so hopefully that will protect it.
I'm moving from an iphone which I managed to keep in pristine condition, right up until I lost it
I tend to use the web browser quite a bit during the day, what kind of battery life could I expect out of the HD with say 2-3 hours browsing on 3g?
There's a red one at the centre of my screen which is really annoying, it's visible when trying to look at video and always ends up being what I focus on.
Since I noticed it I had a look and found more. About ten, mostly bright blue/green in colour. They're dotted around the screen, most on the edges.
The problem is that they're SO small you only really notice them in low light situations, which is when I'd want to use the phone to play video clips (before I go to sleep). To be honest, most of them you'd be hard pressed to see ever unless looking at a totally black screen, but 2-3 of them are really distracting. I don't know how to go about getting Orange to verify this problem. They've already denied me a replacement phone on the basis that they don't think the gap/unsealed screen is an issue and I think they'll try and fob me off.
I asked to be released from the contract when they said that they wouldn't be providing me with a phone which is up to standard and was refused.
I just feel really f*cked off with the whole experience. I wish I'd never bothered getting the phone, much less signing up to an 18 month contract for it.
tatwamasi said:
There's a red one at the centre of my screen which is really annoying, it's visible when trying to look at video and always ends up being what I focus on.
Since I noticed it I had a look and found more. About ten, mostly bright blue/green in colour. They're dotted around the screen, most on the edges.
The problem is that they're SO small you only really notice them in low light situations, which is when I'd want to use the phone to play video clips (before I go to sleep). To be honest, most of them you'd be hard pressed to see ever unless looking at a totally black screen, but 2-3 of them are really distracting. I don't know how to go about getting Orange to verify this problem. They've already denied me a replacement phone on the basis that they don't think the gap/unsealed screen is an issue and I think they'll try and fob me off.
I asked to be released from the contract when they said that they wouldn't be providing me with a phone which is up to standard and was refused.
I just feel really f*cked off with the whole experience. I wish I'd never bothered getting the phone, much less signing up to an 18 month contract for it.
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Personally I'd contact HTC rather than Orange. Orange customer service = dog sh!t IMHO.
If HTC confirm that you can get this fixed / replaced, send that to Orange for confirmation that the manufacturer says it is faulty so they should then replace it.
If they fob you off, get a supervisor and take it further.
Thanks Nicelad,
I told Orange that I'd contacted HTC (about the screen gap issue) and they had me take my phone to an Orange store and compare what they had in stock there with my handset.
The guy in the store said that the gap on my phone was a little bit bigger and the guy on the phone refused the replacement, saying that the gap that it wouldn't impede the performance of the phone. I argued that it'll be annoying once the screen is full of dust but they said that the performance of the phone would be unaffected so it didn't matter.
Although I'd found the hot pixels by this point I couldn't find them myself in the store under the bright lights so didn't bother saying anything to the guy in the shop.
I think I'm going to have to end up sending the phone to be serviced by HTC themselves which in itself fills me with dread as a quick google suggests that they blame anything they can on user error and then charge £20 for having looked at it.
Has anyone dealt with HTC's servicing?
Hmm when did you get the phone and how? In store or by phone/internet? Try using distance selling to just send it back
kam187 said:
Hmm when did you get the phone and how? In store or by phone/internet? Try using distance selling to just send it back
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Unfortunately, I'm over the 7 days.
I'm also on my third phone, the first one had no reception, the second had the gap and weird backlight bleeding (I only complained about the gap) and this one has the gap and the pixels.
It was ordered online almost 3 weeks ago.
Hmm too bad. I guess they're looking at the history and thinking you're just picky.
Its a pitty it doesn't develop a misterious hard to reproduce reception fault Then I would be inclined to kick up a huge fuss saying since you got it you just havnt been able to use this phone properly and its just not fit for purpose. EU regulations means you can ask for a refund and avoid all the waranty nonsense - even after 30 days.
You just need a fault to develop now
PS seen this thread? http://forum.xda-developers.com/showthread.php?t=545575
Looks like a common fault, that they really couldnt argue with you about since its not down to interpretation. If they tell you to go the waranty route, tell them you know you're rights and you're contract is with them. Either demand a new phone, or tell them you've had enough and want a total refund.
Just called Orange again...
They're sending me handset number 4! An unexpected turn of events.
Lol what did you say?
I just said "I've got stuck pixels, HTC say you should replace it" and the guy put it through.
I think it depends on who you get, as soon as the guy spoke I thought he sounded alright and I guess that's all it is. The woman who started the process of denying the significance of the gap sounded like a total jobsworth from the outset.
Basically, my advice is say nothing unless asked and hope for someone cool!
Lol cool! Lets hope no 4 is ok
I just put in for my 4th handset aswell. I feel guilty but then I think sod it, I paid 400 quid I want absolute quality.
If there's one thing this whole experience has taught me it's that I won't order something like this online again. There's too much to go wrong with it, much better to buy instore and reject immediately if necessary IMO.
I agree, if I get another dodge one I'll get my money back and try to get one on the high street so I can fully inspect it first.
I like the white one though- where can you get it that isn't mail order?
No Gap.
I've already seen some bad pixels though, hopefully they won't be too significant, I'll try to not let them bother me and if I can, I'll just get on with it...
EDIT: Just checked and while there are quite a few bad pixels, they're nowhere near as bad as the ones on my previous phone which had 3 really significant ones. This one has probably ten, but they're really small and seem to be only noticeable on a totally black background.
Not exactly the perfect result but I think this is the one I'll keep.
tatwamasi said:
No Gap.
I've already seen some bad pixels though, hopefully they won't be too significant, I'll try to not let them bother me and if I can, I'll just get on with it...
EDIT: Just checked and while there are quite a few bad pixels, they're nowhere near as bad as the ones on my previous phone which had 3 really significant ones. This one has probably ten, but they're really small and seem to be only noticeable on a totally black background.
Not exactly the perfect result but I think this is the one I'll keep.
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10! Still, thats bad!
nicelad_uk said:
10! Still, thats bad!
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Yeah, but you literally cannot see them unless really looking for them and only on a totally black background, they're tiny, I don't know if there are different degrees of stuck pixel but these would have to be the mildest.
I just watched a bit of a tv show with lots of dark scenes under a blanket (don't ask) so it was completely black. If I wanted to I could complain again but on my 4th handset, with no gap and everything else seeming fine I'll take what I've got. These are never going to be visible at anything approaching normal lighting. The one I sent back had pixels that could only be seen in a dim room anyway. Of the 4 I've had this is the one I'd pick. If I send it back and have to go through another 4 to get one this good then it'd be ridiculous. Not that I can imagine Orange allowing me 8 handsets.
Incidentally, the guy on the phone said "We're replacing the phone, battery, battery cover and charger" which led me to believe that I was getting a reconditioned phone but it was a new one that arrived.
When they collect a phone they take only the items listed above, This means I've got an extra 3 headsets and 3 USB leads now (I only gave them the plug part of the charger back). Which is handy since I had thought about hacking up the headset and putting some decent earphones on it and it means I can leave a USB lead in the charger, one in the computer, one in my 360 and one in my bag. Oh yeah, and 3 2gb cards (I broke one by running over it with my office chair wheels) Which is nice.
10 pixels? I would never accept that. Just keep nagging em till you get what you paid for!
Here is what you could do: Gather all the correspondence you had with the reseller, receipts, letters, e-mails anything. Write a letter explaining that you tried 4 different models that all had problems and that you want a working device without faults delivered to your house within the next 2 weeks and if not, you demand a refund (so you can buy the phone somewhere else)
Make copies/prints of all the letters and stuff you have, and put that in the envelope with the letter.
Send the letter to the reseller but go by the mail office (send it as a registered piece or something - dont know the correct translation for that ) and make sure the mailman has the reseller sign off on accepting your letter. (So you have some evidence he actually received the letter).
Now you wait out the 2 weeks, if you hear nothing from the reseller, you have every right to demand a refund anyway you want.
Dunno man, I'm not sure if my experience matches what other people's is of hot pixels. I bought my Mum a monitor for her computer a while ago which had a glaring green pixel about a third from the right of the screen, really in plain view but didn't say anything about it. She didn't notice it and was unaware of it when I mentioned it after the screen had to be replaced after 6 months (total panel failure). When I was a child I had a Sega Game Gear (remember those? I'm ageing myself here...) which had a dead pixel and I'd see it every single time I played a game. On my last phone there were at least 15 dead pixels (I stopped counting) and 3 were really significant, even though one was on the edge of the screen, as in the first row of pixels. The rest you didn't really see, except in low light and with a black background and a bit of a squint(I should note that I had the backlight turned up too).
Basically, I'm saying that I'm aware of them and have been annoyed by them in the past.
None of the pixels on this phone are as significant as the bad ones on my last phone. Also, in case people aren't sure, stuck pixels can be smaller than dead ones since they're only partly filled (I think). These are smaller than the bad ones on my last phone. Therefore I believe they're smaller than a pixel. When you're talking about 320 of them in lines, they're pretty small anyway.
The 3 signficant ones which were MUCH brighter than all the others and drew your eye on my last phone were really distracting. This phone has maybe one getting towards that that and it's right in the corner, but I still find it less signficant than the one on the very edge of the screen on my last phone.
Also, I watched something on my iPod last night which I have in a protective plastic case. The nicks, dents and scuffs between me and the screen haven't bothered me for ages now and I could easily remove the case to watch stuff if it bothered me.
If there was an HTC service centre nearby I'd maybe pop in there and try and get them to confirm / deny if my phone was within the scope of needing/being eligible for replacement.
It wouldn't surprise me if there are loads of people on this forum who have 10 stuck pixels like the ones on my phone but don't realise it.
Today, I don't think it's worth the hassle to me and I'm gonna try not to get worked up about it and I'm going to try not to pay attention when I do notice them. I'm not gonna go looking for fault either. I'd definitely take this screen over my previous 2, there are far worse ones out there.
If it gets really annoying maybe I will put it in for service a little while down the line.
Of course tomorrow I reserve the right to be filled with righteous rage and anger at the cheek of Orange and HTC in trying to get me to accept this shoddy joke of a piece of hardware.
EDIT: BTW, thanks for offering advice and trying to help, I do appreciate it.
tatwamasi said:
Dunno man, I'm not sure if my experience matches what other people's is of hot pixels. I bought my Mum a monitor for her computer a while ago which had a glaring green pixel about a third from the right of the screen, really in plain view but didn't say anything about it. She didn't notice it and was unaware of it when I mentioned it after the screen had to be replaced after 6 months (total panel failure). When I was a child I had a Sega Game Gear (remember those? I'm ageing myself here...) which had a dead pixel and I'd see it every single time I played a game. On my last phone there were at least 15 dead pixels (I stopped counting) and 3 were really significant, even though one was on the edge of the screen, as in the first row of pixels. The rest you didn't really see, except in low light and with a black background and a bit of a squint(I should note that I had the backlight turned up too).
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OMG! The statistics of you always getting dead pixels must be crazy... I really wonder if maybe the dead pixels are in your retina and not the devices
I buy alot of electronics and have only had to deal with dead pixels twice.
kam187 said:
OMG! The statistics of you always getting dead pixels must be crazy... I really wonder if maybe the dead pixels are in your retina and not the devices
I buy alot of electronics and have only had to deal with dead pixels twice.
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Well, to be fair, no monitor or tv or ipod or DS or other phone I've had has had this problem. I think HTC hate me!
Two days ago I noticed that the display of my HD2 is not plane with the surrounding case. When slidding the fingernail from left to right (portrait), there is like a 1 mm (or less) border when the case starts, the same is true for right to left.
As this border is not constant around the device, I am confused. Could you please check your device and tell me if your display is even with the device and looks like one piece?
I just cannot remember how it felt and looked when it was new ...
Any input is very much appreciated!
i am really lazy to search. but there was a thread about this
this has been posted about a few times. It seems most of us (myself included) have perfectly aligned screen and surround, , while some people have a small unevenness, perhaps high on one side, low on the other, or a slight lean towards one corner.
You could probably get it replaced if you are still in your first few weeks of use from your provider?
is this what you have?
http://forum.xda-developers.com/showthread.php?t=590425&highlight=alignment
http://forum.xda-developers.com/showthread.php?t=608970&highlight=alignment
frotzii, you are right, this is what I experience as well. So I am not the only one.
Thanks to all for the quick responses. Will try to get an replacement asap...
Hi friends,
I have a question in order to figured it out if my new I9000 Galaxy S has a little problem or it is a factory default behavior.
It is related to plastic frame(margin).
If I start to squeeze it a little symmetrically from the top to bottom on both left and right parts it feels very solid all the way down until I rich the last 1/4 from the vertical parts where pushing a little the frame seems to click(I can hear it) at the same height on both parts for a short distance. Continuing going down feels solid again.
I squeeze it from up to down not from lateral.
Due to the fact that is identically symmetrically I wonder it if is normal or not. Have any of you noticed that ?
I hope I was more or less clear in my explanation.
Thanks for helping me !
I notice slight clicking noise, and a little creaking noise when squeeze. To me this seemed normal. It will go away with good silicone or aluminium case.
kcharng said:
It will go away with good silicone or aluminium case.
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Is this really a solution?
You want to make your phone significantly worse? Any silicone, aluminium or crystal case will make it look horrible, in my opinion...
If the frame clicks, it will fall of eventually.
Mine also clicks and squeeze and I don't bother it won't fall off.
Don't use case it looks terrible!
You will appreciate a good case after the phone fall off once or twice. This phone is a slippery lady.
Sent from my GT-I9000 using XDA App
Yesyerday 9th of July: I think I was not 100% clear related to the squeeze term. Is more like a tapp on the frame that sorrounding the screen, with both fingers as I said before. So is not a real big click sound... is like a feeling that the frame covers a microspace between the frame and the screen but nothing visible, just I fill it sometimes when I tapp the frame above the "back" and "settings" buttons. Anyway I think I
become paranoid.
Today 10th of July: I went today to the central store to test what I hear on other SGS phones. I tested on 8 models. They are all the same. Every one has a small zone where tapping you fill like a small hole(extreemly small hole). So, I have the proof that is quite natural and every phone Galaxy S has it. And absolutly is NOT disturbing. In this way I made peace with my new phone and with me and I advice to do the same for you. Every phone is perfect in it's way and if you hear something when u touch it seems the phone reveals and speak to you. He's your new buddy. So, trust him and let's have a long life togheter.
when you start referring to your phone romantically it sounded very weird.
anonim77 said:
Yesyerday 9th of July: I think I was not 100% clear related to the squeeze term. Is more like a tapp on the frame that sorrounding the screen, with both fingers as I said before. So is not a real big click sound... is like a feeling that the frame covers a microspace between the frame and the screen but nothing visible, just I fill it sometimes when I tapp the frame above the "back" and "settings" buttons. Anyway I think I
become paranoid.
Today 10th of July: I went today to the central store to test what I hear on other SGS phones. I tested on 8 models. They are all the same. Every one has a small zone where tapping you fill like a small hole(extreemly small hole). So, I have the proof that is quite natural and every phone Galaxy S has it. And absolutly is NOT disturbing. In this way I made peace with my new phone and with me and I advice to do the same for you. Every phone is perfect in it's way and if you hear something when u touch it seems the phone reveals and speak to you. He's your new buddy. So, trust him and let's have a long life togheter.
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It sounds to me very nice. ^^
To me it sounds geeky