Hangouts Contact picture issues, tried everything i know...help? - Samsung Galaxy S7 Edge Questions and Answers

Ok this is infuriating. Some days ago i noticed the contact picture of my fiancee disappeared in the conversation with her on Hangouts. It just shows a green circle with a white head/body. But in the list of conversations, the contact picture shows up, as well as any notifications from messages she sends. Her contact picture still works 100% correctly on my work phone that has the same google account on it as well. I logged into contacts.google.com and updated her photo there, and it syncronized on both my phones but on my main phone (Galaxy S7 Edge), in the actual conversation it still shows the blank contact pic, but in the conversation list and notifications the contact pic i set does appear. I check my settings and it says Contacts sync is having a problem. Turning it off and back on a few times gets that error to go away, but still nothing. Everything from clearing cache, to clearing data, to disabling hangouts and renabling it, rebooting my phone multiple times....nothing. So then i add a different account on my phone to hangouts, and add my fiancee there and her contact picture works 100% like it should. What the heck is going on? Id say its isolated to my account but my account on my work phone (galaxy s4) has her contact picture working just fine. My account on my s7e is the one not showing her contact pic in conversation, but a different account on the same phone works fine? This is driving me nuts. Ive also verified that the contact picture shows up properly in both conversation list and actual conversation on the integrated hangouts messenger on gmail.com. I even watched it update there, both ways. She doesn't have a google+ photo set, however that was never an issue before.
Does anyone have any solutions to this issue? Thanks

Having the same issue in Hangouts on my Nexus 6. For some of my contacts, their photo shows correctly in the conversation list and in the conversation list itself. Others have the issue as you described. I've tried some of the same things you mentioned. Can't figure it out either but it is annoying as heck not being able to tell at a glance who said what in a conversation. I realize the names are below the messages but the pictures are a lot easier to use.

HankStorm said:
Having the same issue in Hangouts on my Nexus 6. For some of my contacts, their photo shows correctly in the conversation list and in the conversation list itself. Others have the issue as you described. I've tried some of the same things you mentioned. Can't figure it out either but it is annoying as heck not being able to tell at a glance who said what in a conversation. I realize the names are below the messages but the pictures are a lot easier to use.
Click to expand...
Click to collapse
What makes it worse is that my work phone that had my Google account on it synced, everything's working as it should be. But not my personal phone. It doesn't make any sense.
Sent from my SM-G935T using XDA-Developers mobile app

There was some update to Hangouts couple of days ago and I think Google changed where the picture come from. Now only contacts with Google+ picture are show correctly and it ignores pictures assigned trough gmail contacts. It's the same on my wife's Galaxy S7 and mine Motorola Droid Turbo.

SotYPL said:
There was some update to Hangouts couple of days ago and I think Google changed where the picture come from. Now only contacts with Google+ picture are show correctly and it ignores pictures assigned trough gmail contacts. It's the same on my wife's Galaxy S7 and mine Motorola Droid Turbo.
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Click to collapse
That is unfortunate. Updated hangouts on my work phone and the same exact thing happened. Guess you're right. Who do we complain to to try to get that changed back?
What I find especially odd though is that the assigned contact pic still shows up in the hangouts notifications and conversation list, just not the conversation itself.
Sent from my SM-G935T using XDA-Developers mobile app

Helgaiden said:
That is unfortunate. Updated hangouts on my work phone and the same exact thing happened. Guess you're right. Who do we complain to to try to get that changed back?
What I find especially odd though is that the assigned contact pic still shows up in the hangouts notifications and conversation list, just not the conversation itself.
Sent from my SM-G935T using XDA-Developers mobile app
Click to expand...
Click to collapse
Same here, I really dislike it.
It does it when using hangouts on the desktop as well. It makes it difficult when I have multiple chats open to quickly tell which chat belongs to which friend.

I'm having this problem as well. I've temporarily switched to Messenger until I can find a fix.

Related

[Q] How to set/sync SMS profile picture

I'm tired of my grey Android! So, How can I add my own picture or sync it w/ facebook?
I'm using cm6-rco fyi.
Sent from my Liberty using XDA App
i would like to know as well. The stock rom did it, but i think that was because of Facebook for sense. I don't even have the android, i just have a grey square in messages.
any solution? I've set my phone number in settings, added myself as a contact that matches my facebook, synced facebook, etc etc. I got a grey android for 2 days then back to a grey square. really irritating.
running CM6.
You need to put your picture in your contact on your device.
The reason it's not syncing your facebook photo is you don't have yourself as a friend on facebook. I don't think if you can do that either.
Also, you may have to reset your number if/whenever you reboot. Sometimes just going into call setting/additional settings/my phone number will cause it to re-recognize the number.

Google voice actions broke?

Has anyone experienced problems using Google Voice Actions (long press the search key) on their Evo over the past 12 hours?
Mine all of a sudden will not pull contact info from Google anymore. My contacts are 100% synced with my Google GMail contacts as I know this is a prerequisite but if I say "Send Text to, Chuck, hey there" instead of putting Chucks name and phone number in the TO box the text is in the body of the message:
Message: Chuck hey there.
Another user over at Google mobile forums has reported the same issue starting last night.
Just wondering how wide spread this is?
Thanks!
Todd
Mine is doing the same exact thing. Mine was working fine and now it's not working. I've posted this same question last night and a few people said it was still working for them. I checked my co-workers evo and his still works. I'm not sure what the problem is. I've tried everything! I flashed a few different roms and even went back to sprint stock and nothing is working. I even created a new gmail account and added a few contacts thinking there was something wrong with my original account and that didn't fix the problem either. Sorry to say it but I'm glad I'm not the only one. It means that it's not my phone and something on google's end. I wonder how many other people this is affecting. Let me know if you find a solution.
Do both of you have your contacts in phone or synced from Google or an Exchange account?
Sent from my Evo using XDA App
No contacts on the phone. All are synced with Google. Syncing works fine. Changes happen on both sides. I also sync with an Exchange server for work contacts.
The contacts I use with Voice Actions are only Google (personal) contacts.
Me too. All my contacts are synched with Google. I mean i had it working the other day, but for some reason it just stopped recognizing everyone on my phone book. The weird part is that if I change the voice language to English (UK) instead of (US) I can voice dial but can't "send text to" or "send email to". I posted this in the Google forum and an employee said he was looking into it so I don't know if its a known problem or not. It doesn't seem to be affecting a lot of users of I'd see more traffic to this thread and more complaints. Right now I'm trying out Vlingo. I kind of like it better than Google voice actions.
All working again for me. Google says it was a server issue.

CM7 FB Contact and google Voice issues

hello
Soo my contacts just decided to stop functioning correctly. All of my facebook contacts with phone #s dont work anymore, the phone tells me they have phone numbers but i cant call or text them. and in my texting app all the names dissappeared (just the persons # shows up now). any thoughts?
also does anyone know how to configure google voice to jsut handle voicemail? i am very annoyed that it always tries to handle my text messages too. how do i disable texting though it?
Jason
Are your FB contacts linked with Google? With CM you have to do this manually.
Regarding sms and GV you need to disable the Sprint/GV integration in order to stop GV from handling texts. You can still use GV for VM if you disable the integration.
Sent from my PC36100 using XDA App
EDIT: Changed auto correct, it put FBI instead of GV. Ha.
thanks for the reply. my google and facebook contacts were synced before... last night it was all fine (all my contacts had their #s and i could text /them) then today it just doesnt work. it appears that some of my google contacts are missing too. How would i go about a manual sync in cm7?
When you're viewing a contact I think it's menu->edit->join. Something like that, I've been off CM for a bit.
Sounds quirky. I'd go into settings->accounts & sync, and uncheck than recheck Google account. Let it sync and even restart. Odd it was working fine and now it's not. Of course there's the clear cache/dalviche and fix permissions uid that seem to fix a lit of oddities.
Sent from my PC36100 using XDA App

Contact pictures disappeared!

Not sure what when wrong, but I no longer have any contact pictures, only Skype contacts have pictures now. In google pictures are still in place, they simply disappeared from the phone contacts. I have a strong suspicion that this happened after recent update of Skype... Anyone faced a similar problem? And how shell I restore pictures now???
gorbick said:
Not sure what when wrong, but I no longer have any contact pictures, only Skype contacts have pictures now. In google pictures are still in place, they simply disappeared from the phone contacts. I have a strong suspicion that this happened after recent update of Skype... Anyone faced a similar problem? And how shell I restore pictures now???
Click to expand...
Click to collapse
Have you tried to go to Contacts(People) and checked on settings which contacts are displayed? If that's not the case try to unlink your Gmail account from your phone...but that means you would have to reset.
Sent from my Nexus 4 using xda premium
I tried to go to People->Accounts-> chose my google account. There was an option to force syncing. It showed me that everything is synced now. Yet there are no pictures!
gorbick said:
I tried to go to People->Accounts-> chose my google account. There was an option to force syncing. It showed me that everything is synced now. Yet there are no pictures!
Click to expand...
Click to collapse
You have to go in to Settings>Accounts>Google, then select your account. Then hit your menu in top right corner and remove the account.
Then you re add it and it will sync up.
However removing the account will delete all messages,and other data from it.
So if you want to save the data or messages better back them up first.
somehow I was hoping there is a more elegant way of sorting this out....
This skype, it only brings more and more trouble with every next version, should have removed it years ago!
somehow I was hoping there is a more elegant way of sorting this out............
well:
1) Go to GMail contacts in your computer (not on the phone).
2) Select ALL your contacts or only My Contacts and mark them as "Starred in Android".Or even better: make a new label lets call it "repair" and mark all the contacts/my contacts as "repair"
3) The previous step forces Google to sync the contacts in GMail with the phone (with picture and all). It will take a while depending on the number of contacts that you have, so be patient and leave the phone alone while it is doing the sync.
4) After some 10 or 15 minutes (I have about 300 contacts), all the pics of GMail contacts appeared on my phone
5) Now, go you may to GMail contacts again and select ALL your contacts and uncheck the "Starred in Android" or "repair" option. Again, this will take a few minutes while GMail syncs with your phone.
I prefer to use only "My contacts" as it will be logical thats the only place with pictures in it.
----
By the way. I have the idea that, as soon as you restart Skype on your Android your pictures dissappear again.
Be very careful with contacts on your phone who lost there picture. If you edit one of them on your phone it will synch to Google of course without the picture.
------
So no Skype to be used?
Thanks Microsoft. But I fully understand that it is very difficult for such a small company to make decent software.
P.s. A part of this solution I stole from another forum. Unfortunately cannot find anymore where I got it from to give the full credits to.
I just copied it in my Evernote.
P.s. 2: I have a galaxy II so I suppose this thread should be under Android software.
That was a good advise indeed! I managed to restore contact pictures. Then I started skype again - and now I have no more pictures again. So I can definitely say this problem is due to skype... So now I have dilemma: either live without contact pictures, or live without skype... Nice
gorbick said:
That was a good advise indeed! I managed to restore contact pictures. Then I started skype again - and now I have no more pictures again. So I can definitely say this problem is due to skype... So now I have dilemma: either live without contact pictures, or live without skype... Nice
Click to expand...
Click to collapse
Indeed, Skype destroys the pictures.
However strange that not many people complain about this.
herpi said:
Indeed, Skype destroys the pictures.
However strange that not many people complain about this.
Click to expand...
Click to collapse
Oh yes, it is really strange that this problem is not bothering anyone... Or is it just me who have this problem?? I tried to google it, thinking that maybe there is a solution somewhere in skype settings. But I could not find anything! For the moment I just disabled contact syncing with skype via telephone settings. Let's see if it helps...
gorbick said:
Oh yes, it is really strange that this problem is not bothering anyone... Or is it just me who have this problem?? I tried to google it, thinking that maybe there is a solution somewhere in skype settings. But I could not find anything! For the moment I just disabled contact syncing with skype via telephone settings. Let's see if it helps...
Click to expand...
Click to collapse
Disable Skype contact synching! That's seems to solve it. Great idea. never thought about that option.
Huib
Even I had the same issue and had to disable Skype syncing so that i get the pictures back.
How can MS release the update without testing it properly!
Also, there is nobody on the internet talking about it except some few of us...i don;t know why aren't they bothered at all...as good as nobody noticed it...
seaheye documents
herpi said:
Indeed, Skype destroys the pictures.
However strange that not many people complain about this.
Click to expand...
Click to collapse
Happened to me too yesterday. Microsoft..yey!
Quick fix with ON/OFF starred contacts in android.
Definitely stop syncing Skype contacts! :good:
There's already a thread by me about it:
http://forum.xda-developers.com/showthread.php?t=2351825
I wasn't sure it was caused by Skype until just now, when I found this thread and similar thread on Skype forums - http://community.skype.com/t5/Andro...ing-all-non-Skype-contact-photos/td-p/1735257
And so do many others, probably... They don't blame Skype, I think.
i actually have the same problem.( GALAXY S4 ) it started about a week ago, contact pictures decided to dissappear, after i updated skype, im gonna try to uncheck the contact sync for skype and will report back
Sure - Skype
Same problem - HTC Desire X. After installing Skype 4 update all contacts photos (Google) disappeared. Syncing via Starred, after Skype sync photos again disappeared. Uninstall Skype 4, install 3.2 = contacts photos OK, but Skype contats synced only cca half... and without avatars.
gorbick said:
That was a good advise indeed! I managed to restore contact pictures. Then I started skype again - and now I have no more pictures again. So I can definitely say this problem is due to skype... So now I have dilemma: either live without contact pictures, or live without skype... Nice
Click to expand...
Click to collapse
LOL, I just couldn't live without skype.
But you can alter to Whats app or viber.
Recently I use Wechat. That's a instant messaging app from a Chinese firm. Convenient but still Skype holds most users.
Poly136 said:
Same problem - HTC Desire X. After installing Skype 4 update all contacts photos (Google) disappeared. Syncing via Starred, after Skype sync photos again disappeared. Uninstall Skype 4, install 3.2 = contacts photos OK, but Skype contats synced only cca half... and without avatars.
Click to expand...
Click to collapse
Did you try to change the settings IN Skype where you can opt for NOT synchronizing contacts?
That should be enough.
Skype works fine with that option switched of..
And it will show all your existing Skype contacts.
Huib

google contacts not pulling all contacts into phone

I went to text a few people today and their names didn't come up in my texting app. I went into my contacts app and saw that quite a few are missing. However if I log into google they are all there.
I've cleared cache and also removed/reinstalled my account but still not 100% syncing.
Any suggestions??
Just logged on to post this same thing. It seems random - some of my family members come through but not all. My wife didn't make the cut either.
What version are you on? Phone, carrier? etc?
I am on Oreo Beta, bought from sprint, on sprint network. Unlocked bootloader, obv.
I noticed this when my wife didn't show up in the text app. I text her more than everyone else combined. No solution yet.
Elvis_Stojko said:
Just logged on to post this same thing. It seems random - some of my family members come through but not all. My wife didn't make the cut either.
What version are you on? Phone, carrier? etc?
I am on Oreo Beta, bought from sprint, on sprint network. Unlocked bootloader, obv.
Click to expand...
Click to collapse
I'm running the latest Resurrection Remix. I was only missing a few and readded them to my phone. I have duplicate contacts but at least I have em all. Must be some glitch
I show 218 contacts on the desktop and only 181 on the phone. No good. Removed google account, re-synced, nada. I'll try a factory reset later if nothing else.
I was only missing three names so it wasn't too hard to just add them. I'll deal with the duplicates and remove them once this gets worked out.
I was about to do a clean install, glad I waited to see it's not just me!!
Just did a reset and this time only 177 were imported. WTF?
I just got my phone and am running stock 7.1.1 and am seeing the same issue, 291 contacts show on the computer and on my pixel but only 278 on my essential phone. I factory reset the phone, and still the issue persists. I also removed the account form the phone and re-added it, still same issue. Hoping somebody figures this out
THANK GOODNESS FOR THIS FORUM. I thought I was going insane. I noticed the same thing. Some of my closest, oldest friends were suddenly missing when they texted me. I looked in the contacts app on my desktop on the browser and they are all there. It's just on my phone that they are missing. I tried everything, restarting, uninstalling, clearing cache, etc. So odd! Is this a google issue or an essential issue? I'm running the oreo beta.
It seems like people running various versions are all having the same issue so it's above my pay grade to figure out what the heck is going on haha
I'll just chime in with a #metoo and leave it at that.
Sent from my PH-1 using XDA Labs
Same issue, latest stock update
I ended up getting mine working by unlocking the bootload, downgrading to NMI81C and then installing the Oreo beta 1. Don't know if I just got lucky or if it will work for everyone, but thought I would share.
This was happening to me as well and figured out why. Go to your computer and go into Contacts from your browser. Open one of the contacts that's not showing up on your phone from your browser and you'll see near the bottom things like "Website" and "Notes" with urls (usually to Facebook, G+). Delete those fields.
I think they're metadatas automatically generated from previous phones (for me, 6P, HTC Evo, 1+1, etc.) and for some reason, any contact info with these urls and metadata tags are not displayed in PH-1 Contacts.
I have over 500 contacts and manage them through browser... so I had to go and open every single one of them this morning and delete any additional data other than email / phone / address. I hope this makes sense.
dataslayer said:
This was happening to me as well and figured out why. Go to your computer and go into Contacts from your browser. Open one of the contacts that's not showing up on your phone from your browser and you'll see near the bottom things like "Website" and "Notes" with urls (usually to Facebook, G+). Delete those fields.
I think they're metadatas automatically generated from previous phones (for me, 6P, HTC Evo, 1+1, etc.) and for some reason, any contact info with these urls and metadata tags are not displayed in PH-1 Contacts.
I have over 500 contacts and manage them through browser... so I had to go and open every single one of them this morning and delete any additional data other than email / phone / address. I hope this makes sense.
Click to expand...
Click to collapse
Will check this now!
Not sure why it's only just started though as I've not changed anything
DaveHTC200 said:
Will check this now!
Not sure why it's only just started though as I've not changed anything
Click to expand...
Click to collapse
Yeah not sure either. It was driving me nuts and doesn't make any sense. Anyway, this fix worked for me so hopefully it helps you too!
dataslayer said:
Yeah not sure either. It was driving me nuts and doesn't make any sense. Anyway, this fix worked for me so hopefully it helps you too!
Click to expand...
Click to collapse
Went through and you're right! All synced up correctly now!
Well done and thank you!!
Murbert said:
I noticed this when my wife didn't show up in the text app. I text her more than everyone else combined. No solution yet.
Click to expand...
Click to collapse
Pixel 2 owner here, exact same thing happend to me after updating to 8.1 my wife was not in my contacts.
dataslayer said:
This was happening to me as well and figured out why. Go to your computer and go into Contacts from your browser. Open one of the contacts that's not showing up on your phone from your browser and you'll see near the bottom things like "Website" and "Notes" with urls (usually to Facebook, G+). Delete those fields.
I think they're metadatas automatically generated from previous phones (for me, 6P, HTC Evo, 1+1, etc.) and for some reason, any contact info with these urls and metadata tags are not displayed in PH-1 Contacts.
I have over 500 contacts and manage them through browser... so I had to go and open every single one of them this morning and delete any additional data other than email / phone / address. I hope this makes sense.
Click to expand...
Click to collapse
Nice find. This worked!
Just edit any contact detail on Google Contacts website and Save and it will appear on the device.
Change a birthday, or telephone number, change the nickname and it appears in the device where it was initially missing.
So I've tried putting an X at the end of the name, Save, then edit it again, Save and all is well!
So you can put back the urls. hyperlinks whatever you discovered was a problem.

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