Database Users

The contacts Facebook association bug

.. is really starting to p*ss me off. I'm going to get really sick really quickly of having to re-associate all my contacts with their Facebook profiles every time the Hero decides to spontaneously delete them.
Has anyone found a workaround?
Edit: Hmmm... seems if you close all the background HTC processes like com.htc.socialnetwork.provider and com.htc.album:remote with TasKiller, it'll re-update everything when the processes start back up again.
It's still stupid!

And if you decided not to update your contact picture when you linked them, it will overwrite your specific photo anyway ! that's also very anoying if you don't want the facebook photos !

That's funny I was just logging in to report this problem. It happened to me for the first time today. It really pissed me off that for no reason all my facebook associations got deleted from contacts, rebooting the phone and killing the process didn't bring them back either. I don't even have the process com.htc.album:remote running in task killer. They need to get an improved rom out and fast, i've had this phone less than a week and i'm really starting to miss my iphone.

This happened to me today, but it was because for some reason I had been logged out of FB. Otherwise, I have not experienced this 'deletion' issue...
Strange.

Does anyone know why the phone would just log you off of facebook? Is there any good way to avoid this? I hope logging on to facebook on a computer doesn't kick you off.

I'm glad I saw this thread and that I am not the only one!
It is getting very annoying but I expect it will be fixed eventually, I just hope it doesn't take too long!

This happened to me the first time yesterday. And 2 other people in this thread had it happen yesterday. Maybe it's something at facebooks end. There could be some sort of timeout and were all getting logged out at the same time.

it is very odd.
Sat here at work, there's four of us with hero's now.
one of us gets it, the other three don't.
the two G2 devices don't, and only one of the Orange Hero's gets it.
very strange.

Okay I think that I can guess what is happening here. I have the same problem with my Facebook contacts losing their picture status and albums about every 24 hours (on stock G2). I know that when I leave my browser up overnight on my Facebook page, Facebook will log me out. I presume that it is doing the same thing with this phone and suspect that HTC did not spend long enough testing the ‘people’ application to observe this. I further guess that when the phone is logged out by Facebook it does not try to sign in again, deleting the information previously retrieved when a refresh is unsuccessful. I am not a developer and don’t have any way to back all this up but if I am correct then HTC would need to implement a workaround for this behaviour in order to fix it. Probably the easiest way to do this would be to have the application:
1. Automatically sign in again (signing out if necessary) every 12 hours or so.
2. Retain previously cached data, e.g. pictures, unless explicitly deleted even when Facebook refresh is unavailable.
This doesn’t fix the problem of the now-permanently unlinked Facebook contact (as per Don Vincenzo on http://forum.xda-developers.com/showthread.php?p=4276194#post4276194) but it would be an improvement.

I hard reset earlier which had previously fixed it, but now it only shows that I have one Facebook contact to choose from and no one else can be linked from.
It shows it as if I have only one Facebook friend.
Very strange.

Yep had the same issues.
Ultimately I found the best cure is just to wait for the two hours before it automatically updates everything.
I've only gone through my contact list once and linked all the profiles, however I have appeared to have "lost" the link many times...
So basically don't do anything, just wait.. lol they will return

Never had this issue yet but all my facebook - contact information is also sync'd with the exchange server

I was afraid that after my master reset I would have to reassociate all of my contacts but it seems that the association is stored on google contacts too, so they just all came back again

Its been 2 days now and my associations have not come back, man that's gonna suck if it resets them every couple of days. The facebook integration was one of the main selling points for me for the phone. I sync my contacts with outlook so I don't have any under my gmail name. Is it better to import all my contacts in to gmail so it retains my facebook links? If so is there a way I can sync the contacts that are already on my phone to my gmail account from my phone?

I may or may not have found a solution, or a way of preventing it. I'm using TasKiller to close all my running processes every few hours to preserve battery life etc. I noticed that when I put some of the system processes in the ignore list, (com.htc.socialnetwork.provider for example) the Facebook problem happened again. If I don't have any processes in the ignore list, and make sure to kill them once or twice a day, my contacts stay associated with Facebook.
Last time my contacts associations disappeared, I killed all running processes, took everything out the ignore list and went into the People app, and scrolled along to the facebook updates page. I hit menu, then 'update now'. This restored everything back to the way it was.

The disassociation just happened for me again - all my contacts suddenly needed reconnecting.
This is a different problem to the one I was discussing in the other thread 'It's a wee bit buggy...', where previously available contact data (profile pic, birthday, albums etc) can now not be retrieved by the Hero once a contact is linked. This functionality has not returned since it first occurred for me, and means that, irrespective of the associations holding, only about 75% of those contacts on the device that should be able to sync actually successfully sync. From what I can tell, this could possibly be an issue with Facebook privacy settings, though why it only happened a week after having the device I'm not sure.
With regard to the associations holding after a hard reset, the People app on the device stores the Facebook association data in the 'Notes' field of the contact, which is then synced to Google Contacts. If you wipe and then re-download your contacts from Google, this info comes back with it, and the People app then sees those contacts as linked. Given this, it seems even stranger that the links get broken in the first place, as it suggests that for some reason that the data in that field is not persistent...

Have the association loss occasionally but I find if you ignore it then the association comes back after a little while.
In relation to some (but not all) friends losing associations it is due to the friend changing their Facebook application settings. My girlfriend's photo disappeared a week ago, so I got her to change her fb settings and it came back. Not sure why it happened a week ago cause she changed the setting longer ago than that, but guess it is Facebook, not HTC.

Has anyone reported this to HTC? Its happening far too frequently on my gf's (pink) Hero.

So maybe it's not the same but it's definitely related:
I've now gotten to the point where I can not view my own contact details when I'm logged into facebook. That is, if I am signed in, and I try to view my contact card, I get a crash in process "android.process.acore" (this also happens when trying to update my status). If I edit my details and make sure I'm signed out of facebook, everything is fine except that all details of all linked profiles disappear...
Can anybody else confirm this?
BTW, I noticed that if you sign out using your contact card, and then sign in again (miraculously this does work!) the People app will retry to link friends to your facebook friends, so you can "force" a resync this way...

I keep getting this issue too. What i do is go to contacts, then on to the 'updates' tab, my contact card still shows my pic and me as logged in. I then press menu and update now. This resyncs all my contacts straight away. Annoying i know but at least it recognises them again after a bit.

Problem with Google Contacts Sync on updated ROM?

I just wanted to ask whether anyone else had run into the same problem or now. I have installed HTC Generic 2.73.405.5 with radio 63.18.55.06EU_6.35.06.18 on my unbranded Hero and it has been great. Really fast and it seems less buggy.
However I had one major issue. When I turned on my phone this morning all my contacts were gone! So I went into data synchronisation and made sure the box was ticked.
I ticked and unticked it, however things aren't quite syncing up properly at the moment. The contacts are back, but when I make edits on my phone they are not carrying through to google's servers ... Any advice? Anyone else having this problem?
EDIT: I have tried syncing my contacts again. After the little arrows stop spinning the last updated time still stays the same. It's stuck on 07:22 at the moment and it's 07:39 here ...
EDIT2: This problem exists on the wifi and mobile data connection.
Could it be that this is a problem on Google's end?

Woah! And we're back!
It seems to have fixed itself!

Not for me. Still have this issue, does anyone else?

God damn! My Hero deleted all its contacts again. It takes ages to sync changes and if you do too many at once it just doesn't do it, crashes and deletes all your contacts.
NOT awesome!

I have posted a support ticket with HTC, I'll see what they say.

I already experienced an "issue" with a delay from google contacts.
But I deleted everything, then synched and after a while (about 15 minutes) all contacts where shining in my Hero.

I have similar issue.
I can get my contacts from Google but cannot make new ones on the server side. I will check it thoroughly later on and report you back.

Google add to contact
The whole option to add to Google contacts is missing on mine. Google contacts are still present and seemingly updating.
So not exactly the same behaviour, but might be worth checking your phone.

Gmail wont sync after root?

So I successfully rooted my phone, removed abunch of bloatware, like verizonbackup, friendstream, tweeter, flickr, and a few others. but now my gmail wont sync automatically, i have to manually refresh my inbox, it doesnt seem to be "pushing" new messages to me and its getting very annoying. Is anyone else having this problem?

I think we will start seeing more and more of these issues as people root the phone and/or remove apps that they think are "bloatware".
Did you try removing and re-adding your gmail account?

I just completed rooting my phone this morning, but only removed City ID. My gmail is working normally, including giving me new mail notifications as soon as emails come in. Maybe you deleted something you shouldn't have deleted.
As an aside, why did people hate City ID so much? I deleted it because everyone else was, and because I wasn't using it, but not really sure what it does.

areghas said:
So I successfully rooted my phone, removed abunch of bloatware, like verizonbackup, friendstream, tweeter, flickr, and a few others. but now my gmail wont sync automatically, i have to manually refresh my inbox, it doesnt seem to be "pushing" new messages to me and its getting very annoying. Is anyone else having this problem?
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If you removed the verizon backup assistant you have to do a factory reset, meaning wipe all your data, this could be your issue. I seen somewhere else saying you have to do a factory reset once you remove that.

sdorn77 said:
As an aside, why did people hate City ID so much? I deleted it because everyone else was, and because I wasn't using it, but not really sure what it does.
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It nags every 15 days and wants $2.99 a month fee. It is useless since all it does it tell you what the city and state is associated with the caller's area code and exchange. Most everyone knows the local area code and exchanges. if it was a one time $2.99 maybe, but $2.99 a month they are crazy.

wpbear said:
It nags every 15 days and wants $2.99 a month fee. It is useless since all it does it tell you what the city and state is associated with the caller's area code and exchange. Most everyone knows the local area code and exchanges. if it was a one time $2.99 maybe, but $2.99 a month they are crazy.
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I agree. That would be irritating as hell. I have only had my phone for 3 or 4 days, so I hadn't seen any nag screens yet. Now hopefully I won't!

sdorn77 said:
I agree. That would be irritating as hell. I have only had my phone for 3 or 4 days, so I hadn't seen any nag screens yet. Now hopefully I won't!
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Oh, you will I think the cost is outrageous too, especially since all the program is doing is checking the XXX-YYY-0000 against a data base, where X is state and Y is town.
As for the OP, just go into Applications menu and clear your Gmail and Gmail Storage cache. We used to have a similar problem way back in the dark ages of 2008 G1, when rooted owners would immediately uninstall the Fave 5 application Tmo so kindly put on there, which would immediately erase all Cloud contacts AND break sync

I performed a factory reset after removing everything I didnt want, but I think I read in another post that it might have something to do with friendstream.apk, does anyone happen to have this and can host it somewhere? I'll try removing and readding the email account.

areghas said:
I performed a factory reset after removing everything I didnt want, but I think I read in another post that it might have something to do with friendstream.apk, does anyone happen to have this and can host it somewhere? I'll try removing and readding the email account.
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Same here.....looking for the friendstream.apk. On a side note, don't install the friendstream.apk for the evo, as it put me in a nasty reboot loop.

I too am having this issue, but it is only happening to one of my two gmail accounts, one pushes fine but the secondary account I have to manually refresh to get my email. I haven't removed any bloatware from my phone.

Count me in... Neither HTC Mail nor gmail are auto syncing on their own. If I turn OFF then back ON the auto sync (via the power widget) they sync, but any futher emails are not working.
This is on the leaked 2.2 for me

No full Gmail sync??

*** edit - title is supposed to say No Full Gmail Contacts Sync **
Ok it's taken me a while to notice this as i've had the phone plenty long enough now, but it was only yesterday I needed to add a contact and found that if I select the option to add to Google Contacts it doesn't actually save them. I've tried multiple times and NOTHING. The phone is able to sync DOWN fine but seemingly cannot sync up. Sadly it seems Samsungs incompetent software tweekers have struck again.
Can anyone else verify if this is the case with all Galaxy S firmware at the moment?
So frustrating; really starting to wish Samsung would just have made this phone a STOCK phone like HTC.did with things like the Magic.

Not the case for me. I have flashed and reflashed a hundred times and when I add a contact, it stays and comes back after a flash through google sync.

Darkstriker said:
Not the case for me. I have flashed and reflashed a hundred times and when I add a contact, it stays and comes back after a flash through google sync.
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What particular firmware are you running? It tells me the contact has saved but then when I look through my phonebook the contact isn't there. Try adding one now to your Google account and report back.if you don't mind.

Darkstriker, can you log into your google account to see if all your contacts are listed there? Is it possible that contacts are synced, but they don't necessarily need to show up under the google account?

They aren't showing up on my phone book or online in my Google contacts, even though it says they're saved.
It could be that im running a custom rom, cant remember the name of it but its the main one that isn't SAMSET!

The main one that isn't samset... gotta love that statement.
Anyways: I may be a problem with your customROM. I am using JM2. I just added one and it shows up in contacts on phone and I'm guessing it will take some time to show up in gmail.

Darkstriker said:
The main one that isn't samset... gotta love that statement
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Im sorry I'm VERY hung over!

[Q] Gmail contacts got deleted after sync

Hello guys, I am facing a weird problem that I have never faced before. I have one week old brand new Nexus 4 and its just awesome. But some little bug in the OS is just spoiling the whole experience. I am not sure if its a bug or not but surely it shouldn't happen.
The problem is I always synchronize my contacts with gmail. So whenever I added my gmail accounts first, all of my contacts just came into my phone flawlessly. But one morning I just saw all the contacts disappeared leaving a just few which are of no use. After googling and some small rnd I found the life saving option "Restore Contacts" in gmail contacts. I got them back. Didn't know the reason but thought it would never happen again. Today again this thing happened which really pissed me off.
I have used all of the android OS starting from GB to ICS but this thing never happened. I also found that whatsapp, facebook, wechat contacts are not synchronized properly without any reason. Contacts are not properly shown under "Contacts to display" option. Guys is this problem common in JB 4.2.2 or I am missing something to properly configure my phone. Please share your views friends.

subhasis005 said:
Hello guys, I am facing a weird problem that I have never faced before. I have one week old brand new Nexus 4 and its just awesome. But some little bug in the OS is just spoiling the whole experience. I am not sure if its a bug or not but surely it shouldn't happen.
The problem is I always synchronize my contacts with gmail. So whenever I added my gmail accounts first, all of my contacts just came into my phone flawlessly. But one morning I just saw all the contacts disappeared leaving a just few which are of no use. After googling and some small rnd I found the life saving option "Restore Contacts" in gmail contacts. I got them back. Didn't know the reason but thought it would never happen again. Today again this thing happened which really pissed me off.
I have used all of the android OS starting from GB to ICS but this thing never happened. I also found that whatsapp, facebook, wechat contacts are not synchronized properly without any reason. Contacts are not properly shown under "Contacts to display" option. Guys is this problem common in JB 4.2.2 or I am missing something to properly configure my phone. Please share your views friends.
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Click to collapse
Log in to your google account through a web browser. I'll guarantee all your contacts are still there. Either you are not syncing right or you need a factory reset/flash.

Gmail contacts also deleted when they are disappeared from phone
hp420 said:
Log in to your google account through a web browser. I'll guarantee all your contacts are still there. Either you are not syncing right or you need a factory reset/flash.
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Thanks for your reply. But let me tell you one thing the moment I saw my contacts gone in the phonebook, I checked my gmail account also. The contacts were also not there. Then I performed a "Restore" action and the contacts came into gmail address book as well as in the phone. Hope I have made the problem clear now. :crying::crying:

subhasis005 said:
Thanks for your reply. But let me tell you one thing the moment I saw my contacts gone in the phonebook, I checked my gmail account also. The contacts were also not there. Then I performed a "Restore" action and the contacts came into gmail address book as well as in the phone. Hope I have made the problem clear now. :crying::crying:
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no, not really....you said you restored your contacts and they have returned....so what's the issue then?

Re: Gmail contacts also deleted when they are disappeared from phone
hp420 said:
no, not really....you said you restored your contacts and they have returned....so what's the issue then?
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Yes I restored my contacts they were fine. They came back to my phonebook but without any reason they disappeared again. I had to do same restore again in the gmail to bring them back in my phonebook. I had not faced this problem before. Thats why I am confused. And moreover can you tell me why no whatsapp and wechat contacts not shown in the phonebook while all the syncs are on? Please tell me if you have any ideas...Thank you in advance.

hp420 said:
no, not really....you said you restored your contacts and they have returned....so what's the issue then?
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It's pretty clear to me. The OP added his Google account to his phone, sync'ed his contacts and then some time later found that they had vanished from both phone /and/ Google. He was fortunate to be able to recover them, but the fact that he was able to does not mean that it's not an issue. Likewise, the fact that it has happened again suggests that he needs a little more support that an implied PICNIC reply....
---------- Post added at 07:20 PM ---------- Previous post was at 07:19 PM ----------
subhasis005 said:
Hello guys, I am facing a weird problem that I have never faced before. I have one week old brand new Nexus 4 and its just awesome. But some little bug in the OS is just spoiling the whole experience. I am not sure if its a bug or not but surely it shouldn't happen.
The problem is I always synchronize my contacts with gmail. So whenever I added my gmail accounts first, all of my contacts just came into my phone flawlessly. But one morning I just saw all the contacts disappeared leaving a just few which are of no use. After googling and some small rnd I found the life saving option "Restore Contacts" in gmail contacts. I got them back. Didn't know the reason but thought it would never happen again. Today again this thing happened which really pissed me off.
I have used all of the android OS starting from GB to ICS but this thing never happened. I also found that whatsapp, facebook, wechat contacts are not synchronized properly without any reason. Contacts are not properly shown under "Contacts to display" option. Guys is this problem common in JB 4.2.2 or I am missing something to properly configure my phone. Please share your views friends.
Click to expand...
Click to collapse
I'd be looking into apps here - if a contact is deleted on your phone, this deletion will be sync'ed back to Google with the symptoms you've reported. Have you scoured your phone for a potential rogue here (either malicious or, more likely, buggy)...?

thanks for getting it finally
thanks daern for understanding my problem. You read my mind. This prob should not happen. Do you mean that any malicious programs are running in my phone?? or any other issue is causing this weird problem. I am not sure tomorrow morning I will see all the contacts vanished again. Its been 2 times I am facing this.

subhasis005 said:
thanks daern for understanding my problem. You read my mind. This prob should not happen. Do you mean that any malicious programs are running in my phone?? or any other issue is causing this weird problem. I am not sure tomorrow morning I will see all the contacts vanished again. Its been 2 times I am facing this.
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Chances are some (non Google) app on your phone, which has access to your contacts is deleting them. I would backup your storage and "factory reset" your phone. If the problem returns, try removing apps with access to your contacts.

SpookyTunes said:
Chances are some (non Google) app on your phone, which has access to your contacts is deleting them. I would backup your storage and "factory reset" your phone. If the problem returns, try removing apps with access to your contacts.
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I have a similar problem but in my case there is absolutely no doubt that it is Google deleting contacts from my Nexus 4. I do not even want my contacts synchronized or backed up on Google's servers and prefer to use the phone memory (because I use other apps to back up my contacts). The first time Google deleted my contacts from phone I realized that I had only disabled synch for "contacts" but neglected to also do it for "people" so I made sure all of that was disabled before I went and started deleting duplicate contacts from Gmail (that's right, it not only deleted it from the phone it duplicated them there). I then proceeded to restore my contacts from a .vcf file directly to the phone memory and it worked fine at first. Then, the next day, Google had AGAIN deleted all contacts and again duplicated them on Gmail. The phone has Android 4.3 and is stock other than being rooted. I am hoping to avoid having to delete the google account from the phone altogether. Any ideas?