Database Users

Anyone else with this problem...?

Hello all,
I bought the HD a couple of months after it first was released and have never had this problem until about 3 days ago, where my phone has started to suddenly "die" even with ample battery life in it. When I reboot it, it simply starts to reboot then dies again as if the battery is dead, however, when I plug it into the charger, it shows that it has over half to almost full battery life. So the problem can not be that the battery is simply dying. What could be causing this problem? I have ample free main storage and program memory and it occurs even when there is only one program running or even when I'm just in the middle of a call.
Can anyone help me solve this problem? I have tons of medical programs in my phone which took forever to install and don't want to hard reset the phone, especially if that is not even the solution to the problem. Help?

Same thing happened to me, but my phone gets some water. I had to dry it and wait a month. Then it worked fine. If your phone hasn't took any water the problem must be elsewhere.
One question, it dies even if attached to the power? or only on battery?
If it dies only on battery then could be the battery not working properly.
bye

Batteries do weird stuff when they're dead. If it works OK on power but not on battery, chances are the battery is indeed on its way out. If you don't want to do a hard reset, a replacement battery on ebay is cheap and worth trying.

Hello,
I have exactly the same behavior. I changed of Rom, different build, each time running Task29, but it is always the same thing :
- when charged, phone never dies
- when on battery, it randomly dies but always when phone is awake
I think too it may come from the battery, so I just ordered a new one, and I'll keep you up to date.
Ciao,

Yea, so far it has occurred about 4 times, always when it's not plugged in however the battery meter shows alof of battery time left. I'm thinking it's the battery too, it just sucks to have to pay so much for an OEM battery. Oh well, thanks for the help everyone.

Hello,
so I received my new battery this morning.
After some phone calls and some tests...so far so good ! I'll tell you if something's change in the next days, but it seems changing the battery is the solution.
Cheers,

Mine started doing similar things. Guess I will order a battery too. Which one did you get?

Well I got the exact same one I had previously : an official htc touch hd battery.
Part number : 35H00120-01M.
I hope this one will last until I really want to change my phone .

Any more issues since replacing the battery?

still no issues so far. I am really happy because as the battery is new, my phone last much longer than before.

Same here. Got the new battery yesterday and it's back to it's old self. Now it should last me until the dual core processor Android devices come out next year.

Well it would be nice if my pnone only turned off when it wasnt on charge but it seems to just reset itself whenever it wants. it will simply turn off and start right back up sometimes not even reaching the rom load before it turns off again. It does this for a while or just simply once. I tried erasing all data off it and hoping it was something i uploaded but it could be that my battery is just no good anymore.
Any suggestions? ive been dealing with this for 6 months

I don't know about you, but I played quite a lot with my phone, trying a lot of ROM, for a while, even beta ones, and I tried to overclock it. Often the phone would heat up a lot. It may have be hard on the battery.
Right now I am using a stable rom of NRG from last month, with the new battery, and everything is fine. The phone never heat, and I happy for now.
Like Marksm, I am waiting for Android dual core phones or at least based on Tegra 2.

ANTO_AN said:
Well it would be nice if my pnone only turned off when it wasnt on charge but it seems to just reset itself whenever it wants. it will simply turn off and start right back up sometimes not even reaching the rom load before it turns off again. It does this for a while or just simply once. I tried erasing all data off it and hoping it was something i uploaded but it could be that my battery is just no good anymore.
Any suggestions? ive been dealing with this for 6 months
Click to expand...
Click to collapse
As pointed out in above posts, a change in battery appears to have rectified issue

been there done that. Didnt work, i got a new phone but i would really like to keep this.

Exhausted every effort trying to fix this problem.. ATRIX 4G: new battery time?

I'll post everything I've tried and everything that's gone wrong here.
So initially I purchased this phone off of a friend nearly brand new, the screen had broken and had been replaced. Otherwise the phone is in perfect factory condition.
I unlocked the phone, and am using it on Rogers. APN settings working perfectly.
I installed GOLauncherEX on the phone as Motoblur wasn't doing it for me.
Battery life was crap (lasting hardly 3 hours and dying while I sleep). I found that Motoblur HOME had been running alongside GOLauncherEX. At first I simply uninstalled the third-party launcher, but then opted to grab LauncherPro+ and HomeSwitcher. This dramatically improved battery life.
Lately, I've been having issues once in awhile again. Mostly if I leave the phone unplugged while I'm sleeping (fully charged when unplugged) and we'll use the timeline 3am - 11am. It would either die completely or drop to around 15%.
As long as I could have enough charge to last me through work, I was fine with this as it was way better than what had been happening before.
This morning something extreme and unexplainable happened.. and it's the first time I took a look at the battery usage meter to see what had happened. Picture is below.
If someone could offer some tips or help that would benefit me even the slightest, it would be very much appreciated.
My bad for sneaking a link in, but it was the only way to show the issue.
a8.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/390662_10150380313609839_506884838_8126371_1297964124_n.jpg
(Remove the space between 1297964 and 124 at the end)

Oh and also, phone is rooted, bloatware is frozen via Titanium Backup Pro.

Have you recalibrated?

WiredPirate said:
Have you recalibrated?
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Do you have any suggestions as to what to use to calibrate?
I'm not keen on flashing any new roms if that makes a difference.

SL1VR said:
Do you have any suggestions as to what to use to calibrate?
I'm not keen on flashing any new roms if that makes a difference.
Click to expand...
Click to collapse
Calibrating is something you may need to do after flashing a ROM, you can search and find a guide or you can use this app.

I have not flashed any new roms and I don't intend on doing so, but I'll check out the app you posted.
Thanks for your help,
any new ideas are still welcome.

The benefits of battery calibration are not limited to only if you flash a new ROM. Battery calibration should be the first thing you try if you are experiencing battery troubles imo, and there is allot more in depth information in the guides you could search for.
There is one more thing I can think of you can try, download Watchdog and see if there are any malicious or poorly written apps burning up your cpu/battery.

WiredPirate said:
The benefits of battery calibration are not limited to only if you flash a new ROM. Battery calibration should be the first thing you try if you are experiencing battery troubles imo, and there is allot more in depth information in the guides you could search for.
There is one more thing I can think of you can try, download Watchdog and see if there are any malicious or poorly written apps burning up your cpu/battery.
Click to expand...
Click to collapse
Thanks for your help, grabbing Watchdog now.

Maybe unlock the bootloader and flash a custom rom?

Go into account and sync and shut off background data. I was getting. 10-12 hours battery life and now over 30 by just doing that. Worked for a buddy at work too.
Sent from my MB860 using XDA App

Radio is key. After I flashed radio 1.77.30p, my phone can easily using 3 days without freeze anything.

Do not use 1.97 radio and don't use task killers. 2.3.4 gingerbread does a much better job of killing tasks than Froyo did and it's unnecessary. Also, turning off background data is not necessary.

Phalanx7621 said:
Do not use 1.97 radio and don't use task killers. 2.3.4 gingerbread does a much better job of killing tasks than Froyo did and it's unnecessary. Also, turning off background data is not necessary.
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Click to collapse
I would say it is. Apps including google will try and update and locate your phone via 3g and gps when its sitting there idle. Its not necessary if you only install apps that dont use background data, or disable them individually but some dont allow it.
I still was able to get 15 hours with data enabled and over 30 with it disabled. There is a huge difference there. I just have to open my yahoo now to update it which I dont mind.

While I appreciate everyone's replies and help, has anyone actually looked at the picture I posted?
As much as I am most definitely interested in prolonging my battery life, that picture is showing a sudden drop from 70% to completely dead, idling, screen off, while I'm asleep.

SL1VR said:
While I appreciate everyone's replies and help, has anyone actually looked at the picture I posted?
As much as I am most definitely interested in prolonging my battery life, that picture is showing a sudden drop from 70% to completely dead, idling, screen off, while I'm asleep.
Click to expand...
Click to collapse
I would purchase a new battery from Motorola, It looks like your battery has one or more bad cells in it. Only thing that really explains it. Even with everything turned ON as far as data - the battery should not drop that far that fast.

i'm not entirely sure whats going on with the charge level dropping so sharply. Either something is draining your battery big time or the readout when it says 100% is incorrect.
I had issues with the battery up time as well. In my case, the battery wouldnt last more than 8-9 hours. I had to charge it two times a day. Once overnight so its 100% when i go to work and again as soon as i get home. If i charged to 100%, unplugged and went to bed, it would be at 15-20% when i woke up.
The last time i went abroad, i left the radio turned off completely. I noticed that the battery held its charge for about a day and a half.
Now i did root, unlock the BL and install CM7 on my phone. It seemed better but not that much. After i setup the phone to NOT use my 3G data connection while my wifi was on, i noticed that i was getting great battery life when i was at home but still rubbish at work.
I'm doing a test right now to see if this makes a difference or not. I have turned off data on my phone all together this morning. I charged it to 100%. Normally after 6 hours at work, my phone is at about 30-35%
Right now its sitting at 75%
the 3g is whats killing the battery, on my phone anyway. I will see how long the battery lasts without turning on my data at all. Then i will compare that with how its like with background data turned off.
I would suggest you try re-calibrating your phone's battery, i use battery calibration from the market. Then either turn data off altogether like i have or just turn background data off as the others have suggested and see what kind of a difference it makes.
While i realize you dont want to, it may help further to have a ROM like CM7 installed as it wont have all the bloatware that can further reduce the performance of your phone. You should definitely give turning the data off a go to see its the culprit before you go spend money on a new battery which may or may not fix the problem.
Best to isolate the root cause before you spend money on fixing it. If turning off the data doesnt do it, then you very well may have a battery problem.

Routaran said:
i'm not entirely sure whats going on with the charge level dropping so sharply. Either something is draining your battery big time or the readout when it says 100% is incorrect.
I had issues with the battery up time as well. In my case, the battery wouldnt last more than 8-9 hours. I had to charge it two times a day. Once overnight so its 100% when i go to work and again as soon as i get home. If i charged to 100%, unplugged and went to bed, it would be at 15-20% when i woke up.
The last time i went abroad, i left the radio turned off completely. I noticed that the battery held its charge for about a day and a half.
Now i did root, unlock the BL and install CM7 on my phone. It seemed better but not that much. After i setup the phone to NOT use my 3G data connection while my wifi was on, i noticed that i was getting great battery life when i was at home but still rubbish at work.
I'm doing a test right now to see if this makes a difference or not. I have turned off data on my phone all together this morning. I charged it to 100%. Normally after 6 hours at work, my phone is at about 30-35%
Right now its sitting at 75%
the 3g is whats killing the battery, on my phone anyway. I will see how long the battery lasts without turning on my data at all. Then i will compare that with how its like with background data turned off.
I would suggest you try re-calibrating your phone's battery, i use battery calibration from the market. Then either turn data off altogether like i have or just turn background data off as the others have suggested and see what kind of a difference it makes.
While i realize you dont want to, it may help further to have a ROM like CM7 installed as it wont have all the bloatware that can further reduce the performance of your phone. You should definitely give turning the data off a go to see its the culprit before you go spend money on a new battery which may or may not fix the problem.
Best to isolate the root cause before you spend money on fixing it. If turning off the data doesnt do it, then you very well may have a battery problem.
Click to expand...
Click to collapse
I'll definitely try everything you've mentioned, I did calibrate my battery since I first started this topic. I'm not sure if there's a difference, if there is, it isn't noticeable. My phone died last night, and I charged it overnight again so I haven't had a chance to see if what happened the other night will happen again. Soon enough, I'll post details if I notice anything peculiar.

Since you said you bought the phone off a friend I would like to make sure you have the right battery.
The battery "must" be of the following to show the right charge level, otherwise it might appear the battery discharging very quickly.
The part/model no.: SNN5893A
Manufacturing Date: ??/April/2011 or onwards

In regards to the poster above who mentioned shutting off background data, my phone lasts 17-19 hours running CM7 with nothing frozen, background data on, and I record quite a bit of video + pictures every day. I don't use task killers either. So I'm thinking that maybe the background data thing is either actually covering up a radio problem, a carrier issue, previous ROM information leaking through, or a faulty battery as stated above that could possibly need replaced.

Battery Issue With Camera Related Apps

Okay, so I've heard about the battery issues going around with the 6P's but I think I've got one that's a little different. My battery has typically been completely fine. It dies around the usual 0-1% and maybe some times 2-3%. However, whenever I use my camera app or Snapchat (which makes me believe it's related to camera apps specifically) my phone will die if the percentage is about 24% or less. I could be at 20% completely fine, but then go into Snapchat and it'll die a few seconds later. I plug it into the charger and turn it on, and it resumes with the same battery percentage. (If it dies at 20% it'll resume at 20%)
This happened on both marshmallow and on nougat. Has survived countless flashes. I've used custom Roms and have flashed stock over again. Not in attempts to fix the problem, just for fun.
Anyone have any ideas of what's going on or experience something similar?

krisyarno said:
Okay, so I've heard about the battery issues going around with the 6P's but I think I've got one that's a little different. My battery has typically been completely fine. It dies around the usual 0-1% and maybe some times 2-3%. However, whenever I use my camera app or Snapchat (which makes me believe it's related to camera apps specifically) my phone will die if the percentage is about 24% or less. I could be at 20% completely fine, but then go into Snapchat and it'll die a few seconds later. I plug it into the charger and turn it on, and it resumes with the same battery percentage. (If it dies at 20% it'll resume at 20%)
This happened on both marshmallow and on nougat. Has survived countless flashes. I've used custom Roms and have flashed stock over again. Not in attempts to fix the problem, just for fun.
Anyone have any ideas of what's going on or experience something similar?
Click to expand...
Click to collapse
Have you called Google support

boxguy1 said:
Have you called Google support
Click to expand...
Click to collapse
Huh, you know what? I actually haven't. I'll give it a shot to see what they say. I was thinking I've tried everything shirt of replacing the battery (which I don't think would fix it). Can't believe I didn't think about calling. Thanks. Hopefully they've got a fix, but if not there are worse problems to have

krisyarno said:
Huh, you know what? I actually haven't. I'll give it a shot to see what they say. I was thinking I've tried everything shirt of replacing the battery (which I don't think would fix it). Can't believe I didn't think about calling. Thanks. Hopefully they've got a fix, but if not there are worse problems to have
Click to expand...
Click to collapse
Google support is great don't worry about it

Its a known issue, couple other threads on it

Mate 9 Random Reboots and wrong battery level

Hello all,
Recently, since about a week, i've been experiencing sudden random reboots. Often when starting apps (especially the Camera is a real culprit here, but also Google Photo's). When entering pin-code all seems fine again. and sometimes i can just use the camera like normal. But sometimes it keeps rebooting and the only way to stop it is to quickly turn off battery saver (seems a solution till now for a while)
Searching online didn't really help much, as i found a few people with the same issue end of march also on Oreo update, but no solution yet.
Also the battery indicator seems off. it often drains reaallly slow (85% at the end of the day) and then at a random percentage (like 60%) just turns off. When turning it back on it only has 3%. So it could be battery related.
What i tried:
- Let the phone drain completely, then recharge to 100% overnight.
- Remove all apps installed in the last few weeks + all unnecessary apps.
I don't want to do a factory reset, because our IT then has to set up the Authenticator again which is a pain for them (and i already had them do that a few weeks ago :angel: )
Any tips on how to troubleshoot some more or more people seeing this behaviour?

tharealmb said:
Hello all,
Recently, since about a week, i've been experiencing sudden random reboots. Often when starting apps (especially the Camera is a real culprit here, but also Google Photo's). When entering pin-code all seems fine again. and sometimes i can just use the camera like normal. But sometimes it keeps rebooting and the only way to stop it is to quickly turn off battery saver (seems a solution till now for a while)
Searching online didn't really help much, as i found a few people with the same issue end of march also on Oreo update, but no solution yet.
Also the battery indicator seems off. it often drains reaallly slow (85% at the end of the day) and then at a random percentage (like 60%) just turns off. When turning it back on it only has 3%. So it could be battery related.
What i tried:
- Let the phone drain completely, then recharge to 100% overnight.
- Remove all apps installed in the last few weeks + all unnecessary apps.
I don't want to do a factory reset, because our IT then has to set up the Authenticator again which is a pain for them (and i already had them do that a few weeks ago :angel: )
Any tips on how to troubleshoot some more or more people seeing this behaviour?
Click to expand...
Click to collapse
That sounds kind of like a battery that's failing.
What's the age of the phone? And did you primarily use Huawei's supercharge brick or other methods / chargers? (I ask the second, because charging at 4.5A can be bad for the battery on a regular basis.)
I'd load up something like Ampere and watch the charge / discharge rates. I'd expect a normal discharge rate around 150-350mA, but it depends a lot on what you're doing. (GPS and moderate graphics will keep it up in the 800mA-1A discharge range, the rear camera with just the viewfinder seems to push 1.2A current draw.)

I'll give Ampère a try. I used both chargers but the phone is just over a year old. Nothing to warrant a bad battery already.
Besides that, recent discoveries lead to believe slow charging could actually cause more heat and be worse for battery. But again: it's a bit soon for something like that I think. I'll try Ampère first. But i doubt that's the issue.

I've noticed my phone gets toasty when fast charging. If it's hooked up to any charger other than Huawei's, it tends to stay cool.

And it happened again. More then 50 percent and then it turned off and only had 3 percent
Dead battery I guess?

tharealmb said:
And it happened again. More then 50 percent and then it turned off and only had 3 percent
Dead battery I guess?
Click to expand...
Click to collapse
That's what it looks like to me.
Fortunately, the batteries aren't that expensive to find (Google popped up a bunch for <$20), and actually getting in isn't too difficult either, if you want to swap it yourself.

Just to close this topic properly:
The issue got worse, but i was on holiday. Ordered a new battery with a toolkit to replace the battery for 30 euro's.
When i got back from my holiday i notices the battery had already pushed the screen loose. So getting the screen off was easy. Swapped the battery in just 5 minutes and now everything is working great again. The screen used to have some bright spots and those are gone aswell. I guess it was a giveaway of things to come.
Thanks for the help!

Phone shuts down and refused to start unless plugged in.... a non-hardware issue?

I've seen a couple threads that look like this issue. I have replaced my battery and I think it's good. I get great life and performance out of it.
This has happened a hand full of times. It started with the stock camera app. I double tapped power to launch the camera and it turned the screen on for a second then shut down. It happened a few more times when I was using the camera (launching, taking a photo, switching to front camera... ). Since I've had issues with the camera app I've wiped all internal storage and reloaded the ROM and apps. Just yesterday it happened again when I was loading the MyRadar app.
All times were with plenty of battery left, usually more than half. Plugging it in for a second will let it start and operate normally again with a good and same amount of battery left. I've used a couple benchmark apps to stress the phone to see if it was heat or power related, but no issues. I've manually tried running through a ton of apps to stress it (including the ones that gave issues) and still no problems.
Is there a chance this isn't a hardware issue? Maybe an issue with the ROM, Gapps, radio, vendor, etc... ?
ABC ROM from 06/24
Gapps from around the same date
Rooted with Magisk
Kernel Adiutor - only DT2W enabled

I know you said you replaced you battery.... But, it is typical symptoms of a Nexus 6P battery dying. I had the same kind of issues (shutdown when starting the camera, for example). Issues were worse in cold weather. We visited Iceland and i wasn't able to use my phone for anything else than GPS in the car while driving (connected).
All my issues went away when i replaced the battery.
Not saying this IS your issue, but it sure does feel familiar.
EDIT: Added a screenshot showing a 71% shutdown.

nlz242 said:
I know you said you replaced you battery.... But, it is typical symptoms of a Nexus 6P battery dying. I had the same kind of issues (shutdown when starting the camera, for example). Issues were worse in cold weather. We visited Iceland and i wasn't able to use my phone for anything else than GPS in the car while driving (connected).
All my issues went away when i replaced the battery.
Not saying this IS your issue, but it sure does feel familiar.
EDIT: Added a screenshot showing a 71% shutdown.
Click to expand...
Click to collapse
Do you have trouble starting the phone again once it shut down from a bad battery? I'm not denying it's a posibility, but I was under the impression that if a phone died from a bad battery it would either restart itself or was able to power on normally. Or, maybe my replacement battery has faulty circuitry of some sort.

Schiben said:
Do you have trouble starting the phone again once it shut down from a bad battery? I'm not denying it's a posibility, but I was under the impression that if a phone died from a bad battery it would either restart itself or was able to power on normally. Or, maybe my replacement battery has faulty circuitry of some sort.
Click to expand...
Click to collapse
Yes, i had issues starting the phone after those shutdown, I 100% had to connect it, wouldn't start otherwise. Even that time when it shutdown at 71%, i had to plug it to get it restart.
Super annoying when you are on vacation to a foreign country... Wanted to throw the damn thing in a volcano! haha
Since i changed the battery i became super an*l about it, installed AccuBattery and got it set to warn me at 70%. I only do 100% charges when i know i'm gonna need that autonomy. So far (a little more than a year later) i'm good, no issues.

nlz242 said:
I know you said you replaced you battery.... But, it is typical symptoms of a Nexus 6P battery dying. I had the same kind of issues (shutdown when starting the camera, for example). Issues were worse in cold weather. We visited Iceland and i wasn't able to use my phone for anything else than GPS in the car while driving (connected).
All my issues went away when i replaced the battery.
Not saying this IS your issue, but it sure does feel familiar.
EDIT: Added a screenshot showing a 71% shutdown.
Click to expand...
Click to collapse
nlz242 said:
Yes, i had issues starting the phone after those shutdown, I 100% had to connect it, wouldn't start otherwise. Even that time when it shutdown at 71%, i had to plug it to get it restart.
Super annoying when you are on vacation to a foreign country... Wanted to throw the damn thing in a volcano! haha
Since i changed the battery i became super an*l about it, installed AccuBattery and got it set to warn me at 70%. I only do 100% charges when i know i'm gonna need that autonomy. So far (a little more than a year later) i'm good, no issues.
Click to expand...
Click to collapse
Well, damn.... that's depressing. Maybe I'll get another battery if this keeps happaning.
Thanks for the info!