touch screen not working help needed - P8lite Q&A, Help & Troubleshooting

SO not sure what is going on not dropped phone or anything now my lock screen will not unlock. And when coming to touch to slide to unlock or enter pin none of it works.
Anyone know the cause of this or why it is doing it. Phone is new never dropped or damaged or anything yet now it does not work.

Do a factory reset and look if it isn't working too on homescreen. If it is not going to work properly your only hope is sending phone to the service I think.
Sent from my ALE-L21 using XDA-Developers mobile app

Azaradel said:
Do a factory reset and look if it isn't working too on homescreen. If it is not going to work properly your only hope is sending phone to the service I think.
Sent from my ALE-L21 using XDA-Developers mobile app
Click to expand...
Click to collapse
Did reset and also done reboot of Rom and now where askes about doing wipe and reset to factory as new touch screen not working. Guess gonna have send back.

Yeap .. it's a hardware problem .. when you're touch doesn't work on recovery,then it's something wrong with your touchscreen

Related

HD2 charges but won't turn on

Hi guys. Friend of mine asked me to have a look at her HD2. Problem as stated in thread name. I haven't got the phone yet, but would like to see if anyone has any suggestions. It's standard HTC without any mods at all.
Thanks
Sent from my HTC Desire using XDA App
Do you not get the standard short vibration or any response when trying to turn on? What happens when you connect to a PC? Do you get the Qualcomm in device manager?
Lastly, you are positive she didn't flash anything?
Will report on your questions as soon as I get the phone. Quite positive that she didn't flash anything. Thanks for the reply,at least I have a starting point when I get the device.
connexion2005 said:
Do you not get the standard short vibration or any response when trying to turn on? What happens when you connect to a PC? Do you get the Qualcomm in device manager?
Lastly, you are positive she didn't flash anything?
Click to expand...
Click to collapse
Sent from my HTC Desire using XDA App
Also check the battery pins too. One of the two positive pins or the middle pin may be bent. The middle pin has to be making proper contact with the battery as well as the positive pins. But if the middle pin is not making contact the HD2 will not turn on. Check to see if it will turn on while it is plugged into the charger too.
Right, just spoke to the girl, she said that it does turn on, vibrates, shows pink (i guess red) circle and some small writing and then shuts down. Does it give you any clues? Will get hold of a phone tomorrow. Is there a RUU I could run first of all?
Sent from my HTC Desire using XDA App
tinky1 said:
Right, just spoke to the girl, she said that it does turn on, vibrates, shows pink (i guess red) circle and some small writing and then shuts down. Does it give you any clues? Will get hold of a phone tomorrow. Is there a RUU I could run first of all?
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Well if you can not get the HD2 to stay on I would not try flashing any ROM to it. one because that has got to be a hardware problem, two if it shots off in the middle of being flashed it can brick the HD2 then it will have to be JTAGed. If you can get the HD2 to bpot into bootloader and stay on then you can try to reflash the original stock ROM. But I would just try a hard reset first as that will give you the same effect as flashing the stock ROM again, aand get rid of any posinle mobile virus it might have. And before anybody says anything yes there is mobile viruses they are just not that common yet.
To do the reset hold both volume up and down buttons down and power the HD2 on then follow the on screen instructions. Be warned though this will erase all data on the device.
Cool, thanks a lot for your help. I'm pretty sure its software problem, or a virus as she did install something before phone went mad and finally refused to turn on.
T-Macgnolia said:
Well if you can not get the HD2 to stay on I would not try flashing any ROM to it. one because that has got to be a hardware problem, two if it shots off in the middle of being flashed it can brick the HD2 then it will have to be JTAGed. If you can get the HD2 to bpot into bootloader and stay on then you can try to reflash the original stock ROM. But I would just try a hard reset first as that will give you the same effect as flashing the stock ROM again, aand get rid of any posinle mobile virus it might have. And before anybody says anything yes there is mobile viruses they are just not that common yet.
To do the reset hold both volume up and down buttons down and power the HD2 on then follow the on screen instructions. Be warned though this will erase all data on the device.
Click to expand...
Click to collapse
Sent from my HTC Desire using XDA App
T-Macgnolia said:
Well if you can not get the HD2 to stay on I would not try flashing any ROM to it. one because that has got to be a hardware problem, two if it shots off in the middle of being flashed it can brick the HD2 then it will have to be JTAGed. If you can get the HD2 to bpot into bootloader and stay on then you can try to reflash the original stock ROM. But I would just try a hard reset first as that will give you the same effect as flashing the stock ROM again, aand get rid of any posinle mobile virus it might have. And before anybody says anything yes there is mobile viruses they are just not that common yet.
To do the reset hold both volume up and down buttons down and power the HD2 on then follow the on screen instructions. Be warned though this will erase all data on the device.
Click to expand...
Click to collapse
Reset done the trick mate You are a star!
Now it's android time
Edit. Found solution.
Sent from my HTC Desire using XDA App

GS4 touch keys are dead !!!

Hey guys,
So i bought my phone yestarday,played around with it for a while and suddenly my touch keys stopped working.I keep my touch key light on "Always Off" ..so i thought that maybe if i turn them on,it will do the trick..didn`t work,they don`t even turn on anymore.I did a restart,same thing...only that the phone started laggin` real hard (when i unlocked`it and while using the drop tray).I turned the phone off and on again,same thing..i turned the phone off,pulled the battery out,waited a couple of minutes..same thing.I eventually did a factory reset..didn`t work as well.The phone is stock,haven`t got around to rooting it so it runs on 4.2.2 with XXUAME2 build.One more thing..before i did the factory reset,i digged around the internet for a bit looking for a solution and i came across the *#2663# code...i used that and tried the Touch FW update but it only said "Factory keystring has crashed/stopped working" ..after the factory reset i tried the code again,but the Tough FW button does not appear anymore.Now,do you think it`s a software problem that can be fixed (i would like to avoid rooting since if it does not work i want to send the phone at the samsung cervice center) or it`s a hardware fail and i should just stop looking for solutions and send the phone at the service?Thanx for your time
P.S i had a GS2 so far,rooted`it myself,changed a TON of roms on it and never had a single problem...so for me GS2 > GS4 for the moment
kamelman said:
Hey guys,
So i bought my phone yestarday,played around with it for a while and suddenly my touch keys stopped working.I keep my touch key light on "Always Off" ..so i thought that maybe if i turn them on,it will do the trick..didn`t work,they don`t even turn on anymore.I did a restart,same thing...only that the phone started laggin` real hard (when i unlocked`it and while using the drop tray).I turned the phone off and on again,same thing..i turned the phone off,pulled the battery out,waited a couple of minutes..same thing.I eventually did a factory reset..didn`t work as well.The phone is stock,haven`t got around to rooting it so it runs on 4.2.2 with XXUAME2 build.One more thing..before i did the factory reset,i digged around the internet for a bit looking for a solution and i came across the *#2663# code...i used that and tried the Touch FW update but it only said "Factory keystring has crashed/stopped working" ..after the factory reset i tried the code again,but the Tough FW button does not appear anymore.Now,do you think it`s a software problem that can be fixed (i would like to avoid rooting since if it does not work i want to send the phone at the samsung cervice center) or it`s a hardware fail and i should just stop looking for solutions and send the phone at the service?Thanx for your time
P.S i had a GS2 so far,rooted`it myself,changed a TON of roms on it and never had a single problem...so for me GS2 > GS4 for the moment
Click to expand...
Click to collapse
Well, i think that to know if it's a software or a hardware problem you will have to find out by yourself.
First thing to do is to flash a new official rom : http://forum.xda-developers.com/showpost.php?p=41072377&postcount=1 (and you don't have to download the attached files in the post)
Then do a factory reset from the phone recovery (VolUp + Home + Power - navigate with the volume touch and confirm with the power button)
For the roms take a look here :
GT-I9505 : http://forum.xda-developers.com/showpost.php?p=41072426&postcount=3
GT-9500 : http://forum.xda-developers.com/showpost.php?p=41072392&postcount=2
And dont forget to search for the same rom that you have, before you flash , check it by dialing : *#1234#
And if you did all this and it haven't resolved your problem so it's Hardware, just take it to the Service center and don't worry for the warrenty because it will remind active and official even after the flash
Thanks for the info and the advice!
Though now i`m convinced that it`s a software glitch,because i just restarted my phone and the touch keys turned on (unless samsung managed to build a phone that self repairs).I`m gonna be on stand-by with that stock rom,just in case it starts acting up again.
L.E Ok,the touch buttons crashed again,so i flashed the stock firmware and they are working now.Hope they don`t die again
Thanx for the help,again
many lastKi
Well,still no luck ..the touch keys keep getting unresponsive..after a while they sprung back to life and so on
I reflashed the stock firmware a couple of time,same thing...
When i use the *#2663# code and press the Touch key FW update it gives me a "Unfortunately,FactoryKeystring has stopped" error, i should mention that on the menu it says:
- Phones`s Touch key FW version: 0x10
- Part`s Touch key FW version: 0xfa
The only app that i have on the phone is WhatApp ....sooo ..dumb question,could WhatsApp be responsible for this behavior ?
L.E i rooted the phone,intalled CWM and the Google rom for GS4 ..touch keys didn`t even buged so i`m unrooting as we speak,returning all to normal and i`ll send the phone to warranty tomorrow
kamelman said:
Well,still no luck ..the touch keys keep getting unresponsive..after a while they sprung back to life and so on
I reflashed the stock firmware a couple of time,same thing...
When i use the *#2663# code and press the Touch key FW update it gives me a "Unfortunately,FactoryKeystring has stopped" error, i should mention that on the menu it says:
- Phones`s Touch key FW version: 0x10
- Part`s Touch key FW version: 0xfa
The only app that i have on the phone is WhatApp ....sooo ..dumb question,could WhatsApp be responsible for this behavior ?
Click to expand...
Click to collapse
It's funny you mention that, because my GS4 start to restart and shut down by itself. The first thing I did was remove WhatApp because was always gaving me errors and then pull the battery out for 1 hour, since then no more reboots or shutdowns.
I was on Wanamlite when I experienced that. But all I did was an easy reboot and when it comes back, I wipe caches xD and it comes back..
I also prefer the button lights to be off.. so it's always off from the very start
Sent from my GT-I9505 using xda premium
saywhatt said:
I was on Wanamlite when I experienced that. But all I did was an easy reboot and when it comes back, I wipe caches xD and it comes back..
I also prefer the button lights to be off.. so it's always off from the very start
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
I like to keep the light off as well,but the light was not the problem,the fact that they did not respond to any touches was ).And yes,if i restarted the phone a couple of time they would come back ...for a period.Anyway,i sent the phone to samsung for warranty,see if they find the problem
kamelman said:
I like to keep the light off as well,but the light was not the problem,the fact that they did not respond to any touches was ).And yes,if i restarted the phone a couple of time they would come back ...for a period.Anyway,i sent the phone to samsung for warranty,see if they find the problem
Click to expand...
Click to collapse
We have the same taste but didn't bother to send it... yet. Do update me what they found!
Sent from my GT-I9505 using xda premium
saywhatt said:
We have the same taste but didn't bother to send it... yet. Do update me what they found!
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Ok,i just got my phone back from warranty (it`s the second time..the first time they just resofted`it ..LOL) ..and it`s all peeachy.They changed the whole screen (i believe it`s called "digitizer" ) and that pesky problem is gone.Also ..before this i had a weird effect when i was scrolling through menu`s...like the screen was leaking or something,but now it`s gone.To anyone else that bumps into this problem (i see that the HTC One has this problem as well) ...well,there`s no way around this unless you replace your digitizer.Cheers

knock on not working

My knock off when the screen is on works fine but if the screen is pff and i try to double tap to turn it on It doesnt work. I did a factory reset and also went back to stock. Still doesnt work. Do you tjinkmy phone is broken?
phat_cow said:
My knock off when the screen is on works fine but if the screen is pff and i try to double tap to turn it on It doesnt work. I did a factory reset and also went back to stock. Still doesnt work. Do you tjinkmy phone is broken?
Click to expand...
Click to collapse
I am having the same issues. Everywhere i search says i should take it back an try to get it replaced.
You can go to the hidden menu by dialing 3845*#802# then go to setting and press update touch firmware. and all things will be all right.
Sent from my LG-D802 using Tapatalk
hany ahmed79 said:
You can go to the hidden menu by dialing 3845*#802# then go to setting and press update touch firmware. and all things will be all right.
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Was goig to reply back with this solution.
It fixed my knock on!
It doesnt work with the SPrint version! the code is 5689#*980#!!! Stuck there
ankurcshah said:
It doesnt work with the SPrint version! the code is 5689#*980#!!! Stuck there
Click to expand...
Click to collapse
It doesnt work with the vs980 variant! the code is 3845#*980#!!! Stuck there
The phone's gone bad. I sent to lg and they replaced the touch screen and fine now.

[Q] Phone recognizing my touches on touch screen at wrong places

So basically after flashing my note 4 several times my screen messed up. At first i flashed back to stock tmobile rom and it didnt work. Basically the problem is if i touch a certain part of my screen, it reads it as if i pressed a lower part of my screen. It doesnt read where i want to press it and the calibration is way off. I tried a calibration app but it did not work, and the only way im still using it is through my s pen which works perfectly fine. I even tried to flash a new rom (cyagonmod) but it still had the same problem, so i flashed back to stock rom and its still glitchy, PLEASE HELP!
I dont know exactly the service code.But there is a code that updates the touch screen firmware.Many users have solved this problem.If you can google or some other user can tell
Sent from my SM-N910G using XDA Premium 4 mobile app

Home Button + FPS not working!

Today morning (about 6 hours ago), i was having bath and i picked up a call and after i got out of bathroom i saw that my home button was not responding. I tried rebooting and clearing cache. Nothing worked. I was on exodus at that time. Now I flashed oxygen OS 3.0 hoping it would work. But no luck
Can any1 tell me a solution??
PS - I havent tried charging solution (draining battery completely and full charging)
- Look at the Screenshot. Does it say 'PASS'?
Can any1 help me??
Sent from my ONE A2003 using Tapatalk
Yes bro... I hd sffr from this issue and solving by this way...
1)Reflash ur exodus modem on the rom
2)this will surly work
Flash h20s mm rom ... Then u cnn see ur fp worlng..and again go to ur dzire rom...
I had same trouble, flashed many roms official and developped, tried many tricks found in the web.... NO SUCCESS....
Finally i have opened my phone, touched the flat connection inside close to the home button, restarted my phone..... and all was OK AGAIN.....
So I definitively think it's a problem of contacts....
Take a look here: http://forum.xda-developers.com/showpost.php?p=66396613&postcount=46
Thanks I'll try both methods
Sent from my ONE A2003 using Tapatalk
With the mine you loose your guaranty!
Okay. btw @neelsolanki
Both methods didnt work.
I think i have to go to service center. I think this might have happened due to wet hands
Sent from my ONE A2003 using Tapatalk
I've now had my fp sensor & home button die twice, the first time I tried everything under the sun, I reflashed all the things, tried stock everything, tried my luck with the contacts and also did the battery drain trick twice.. All to no avail.
I then gave up and accepted it for dead whilst waiting on a replacement button to be delivered, but before I got the chance to swap out what I though to be bad components unexpectedly the home button returned all functionality just like that.
It's now happened twice, and both times resolved itself frustratingly mysteriously.
Try not to be too worried about it all, enable your software keys and wait it out for the next 3-4 days.
And also, the first time my home button died I'd been using a wet cloth to dislodge dirt lodged in the cutout around the home button. So even seemingly water damage isint the be all and end all..
LOL9988 said:
Today morning (about 6 hours ago), i was having bath and i picked up a call and after i got out of bathroom i saw that my home button was not responding. I tried rebooting and clearing cache. Nothing worked. I was on exodus at that time. Now I flashed oxygen OS 3.0 hoping it would work. But no luck
Can any1 tell me a solution??
PS - I havent tried charging solution (draining battery completely and full charging)
- Look at the Screenshot. Does it say 'PASS'?
Click to expand...
Click to collapse
This worked for me:
http://forum.xda-developers.com/oneplus-2/general/guide-official-stock-reset-to-oos-2-2-0-t3290707
Backup all your data before doing it. It wipes all partitions, including internal SDCARD.
Worked for me
konroma said:
I had same trouble, flashed many roms official and developped, tried many tricks found in the web.... NO SUCCESS....
Finally i have opened my phone, touched the flat connection inside close to the home button, restarted my phone..... and all was OK AGAIN.....
So I definitively think it's a problem of contacts....
Take a look here: http://forum.xda-developers.com/showpost.php?p=66396613&postcount=46
Click to expand...
Click to collapse
This worked for me
after I tried
flashing different roms
battery drain trick
holding home button, then force power off (after I did this, the fingerprint part worked, but the home button was overly sensitive, I could have my finger 3 inches away and it would detect it)
clearing cache
full wipe
full factory reset
I might use some rubber cement or glue to hold the connections in place, but im going to run with it for a while to see.
I put my phone this night in container of rice. Hoping it would solve the issue. Still it isn't working[emoji20] . I'm afraid of disassembling the phone. I think going to service center is only the hope
Sent from my ONE A2003 using Tapatalk
jukyO said:
This worked for me:
http://forum.xda-developers.com/oneplus-2/general/guide-official-stock-reset-to-oos-2-2-0-t3290707
Backup all your data before doing it. It wipes all partitions, including internal SDCARD.
Click to expand...
Click to collapse
Seems like I'll try this and charging trick before I go at service center
Edit - That link isn't working my friend.
Sent from my ONE A2003 using Tapatalk
LOL9988 said:
Seems like I'll try this and charging trick before I go at service center
Edit - That link isn't working my friend.
Sent from my ONE A2003 using Tapatalk
Click to expand...
Click to collapse
Works fine for me:
http://forum.xda-developers.com/oneplus-2/general/guide-official-stock-reset-to-oos-2-2-0-t3290707
jukyO said:
Works fine for me:
http://forum.xda-developers.com/oneplus-2/general/guide-official-stock-reset-to-oos-2-2-0-t3290707
Click to expand...
Click to collapse
My device doesnt detetct in the tool. It stays 'RELINK' in the device manager all time. I tried everything
This http://forum.xda-developers.com/oneplus-2/general/guide-helper-zips-to-switch-oos-3-0-oos-t3351253 fixes the home button for me. Use LP.zip as the post says, that made both the home button and fingerprint sensor work perfectly for me in CM 13.
johnthepig said:
This http://forum.xda-developers.com/oneplus-2/general/guide-helper-zips-to-switch-oos-3-0-oos-t3351253 fixes the home button for me. Use LP.zip as the post says, that made both the home button and fingerprint sensor work perfectly for me in CM 13.
Click to expand...
Click to collapse
May /may not work.. Happnd with me.. Sometime it will fix by changing modem images(reverting lp/mm).. Try to flash oxygen rom and if u lost fingerprint option then ur sensor bcm dead..gv it to service station.i got my home button in 2 days from service station ..

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