Related
So i bought it when it was released with idea to not upgrade for longer bit. What can i say now. I hate looking at screen with pink color tint in the corner and i hate to touch noisy wigly home button. Men that screen is stabbing my eyes.
You obviously have a defective handset!! Don't judge a device when you don't have a fully functioning one. I've had mine 6 months now and I've had no issues.
Duzzy5 said:
So i bought it when it was released with idea to not upgrade for longer bit. What can i say now. I hate looking at screen with pink color tint in the corner and i hate to touch noisy wigly home button. Men that screen is stabbing my eyes.
Click to expand...
Click to collapse
Sounds like u got a deffective device thats a bummer should have taken it in for warrenty when u noticed it. I just picked a s6 edge up a week ago and i love it, it will easy last me 2 years.
In my country they dont change device into new one only because "i think this is defective device". At beggining screen seemed ok, and did not catch that wiggly home button. but after using this phone for over a year i feel dissapointment. If screen was ok and home button firm, it would be excellent device for me. now my eyes are bleeding when i see that tint on corner of my screen. 600€ for luxury flagship lol. scam
pic is taken with good old xperia z3 compact. never had any troubles with it, never felt like rubish compared to s6...
You've been obviously scammed by buying it. Have you even tried returning it?
I live in Iraq! and I've got refund for 2 devices from Samsung in the past.
maybe you have a fake/counterfeit S6
Nah not fake rooted, knox wrecked by chainfire root, using back to note rom with adam kernel. and tripped knox before noticing problems. i know it shouldnt void warranty, but as far i know gives lots of troubles when having to deal with warranties
oh sorry about kernel, its arter97 v11
Duzzy5 said:
In my country they dont change device into new one only because "i think this is defective device". At beggining screen seemed ok, and did not catch that wiggly home button. but after using this phone for over a year i feel dissapointment. If screen was ok and home button firm, it would be excellent device for me. now my eyes are bleeding when i see that tint on corner of my screen. 600€ for luxury flagship lol. scam
Click to expand...
Click to collapse
If you've been using your S6 for over a year, then I suspect it might be a fake.
oh sorry detective carrot : Released 2015, April. fact about time was not correct because i am not thinking about it constantly, bought just after release. and that makes it fakes? you are fake
also thats offensive to say, that i could not tell difference between fake and original after using it that long. even when purchasing it, from authorised seller.
le_lutin said:
If you've been using your S6 for over a year, then I suspect it might be a fake.
Click to expand...
Click to collapse
Exactly because the phone hasn't been out in the market for that long, it was unveiled at march 1st if i'm not mistaken Lol
Enviado desde mi SM-G928F mediante Tapatalk
Why taking it personally and bring offensive when people say it's a fake? We are just moving you in to the right direction to check for yourself if it's a fake or not. There are various of methods to check whetever it's fake or not.
Sent from my SM-G920F using XDA Free mobile app
lol fake s6 dont have amoled screen with this crappy pink tink
Duzzy5 said:
lol fake s6 dont have amoled screen with this crappy pink tink
Click to expand...
Click to collapse
Apologies if I came across as not helpful.
A screen with that pink tint definitely isn't normal and would seem to be defective. As it's under a year since you bought the phone, would you not think about trying to get it repaired under warranty (it shouldn't really matter that you've rooted/tripped know or whatever).
le_lutin said:
Apologies if I came across as not helpful.
A screen with that pink tint definitely isn't normal and would seem to be defective. As it's under a year since you bought the phone, would you not think about trying to get it repaired under warranty (it shouldn't really matter that you've rooted/tripped know or whatever).
Click to expand...
Click to collapse
Yeah well i guess, when galaxy S7 will come i will not buy it, for at last half of year, read xda for all possible issues and decide should i get it or not MAYBE this time they will make proper unit, and yeah, many people have this issue, with pink tint in corner, and wiggly home button, thats pretty "standard" and "normal" for this device it seems.
Just my two thoughts... I wouldn't normally reply... but this topic absolutely doesn't make any sense... you had your device for over a year, you tripped knox etc obviously invalidating warranty ( unless EU) and now you starting a topic abt how disappointed u r with your device... take your grief somewhere else, every device can develop some problems over time, but bcs u were smart enough to trip knox knowing u will loose warranty... well now is on you..
Duzzy5 said:
Yeah well i guess, when galaxy S7 will come i will not buy it, for at last half of year, read xda for all possible issues and decide should i get it or not MAYBE this time they will make proper unit, and yeah, many people have this issue, with pink tint in corner, and wiggly home button, thats pretty "standard" and "normal" for this device it seems.
Click to expand...
Click to collapse
Standard and normal, go on where's your proof? Show me how many other people have reported your issues, you have a faulty handset, live with it, no one cares if you don't buy another Samsung device again.
i believe that most of "consumers", that are buying this phone, and dont even know basic stuff about it, such about chipset, ram, resolution, etc., would never spot those defects, so imagine, how many faulty screens are being used daily, without even noticing this problems i bought used samsung galaxy s3 neo for my girlfriend to use, it have screen burn in that are visible on white backgrounds. did she notice? ofcourse not.
Wow. I didn't notice until today but the status bar icons and time are showing signs of screen burn-in. I didn't even know this was possible with LCD screens. I can clearly see them with a dark blue full screen wallpaper. This is absolutely horrible.
Check yours too, people!
Sent from my LG-H815 using Tapatalk
I tested with a blue screen. Phone is 4 months old. I don't have any burn-in screen problem.
Ive noticed it few months ago, and ive never used brightness more than 50%..
Here some pics i took (doesnt work with screenshots)
montusk said:
Here some pics i took (doesnt work with screenshots)
Click to expand...
Click to collapse
Not many believe so, but there's no problem getting burn-in on LCD. It's harder than OLED of course. Just look at the commercial LCD screens all over town and you'll see a lot of burn-in's...
The thing im baffeled over is that you managed to get burn-in on your phone. That means you have your screen on A LOT...
Cloudstrife said:
Not many believe so, but there's no problem getting burn-in on LCD. It's harder than OLED of course. Just look at the commercial LCD screens all over town and you'll see a lot of burn-in's...
The thing im baffeled over is that you managed to get burn-in on your phone. That means you have your screen on A LOT...
Click to expand...
Click to collapse
OP said he didn't know it was possible on lcd, not me.
And yeah i have screen on a lot :sly:
Same here man i was wondering it was only for me i have it on gray walpaper or so
Sent from my LG-H815 using Tapatalk
its display problem guys i had it 2 months ago..i showed it in service center nd got screen replacement since i had warranty.. u guys should do same if u have warranty and make sure to show them those pictures cause that problem doesn't always appear on screen.. sometimes it disappear..
Yeah, it's been ten hours guys. My phone's screen has been off for 9.5+ hours during this whole time. I can still see it.
It's also easy to spot when I pull the notification shade down. That's just... Horrible. I bought mine online so sending it for a replacement is out of the question. I can't live without a smartphone for a couple of weeks (minimum time with such grievances).
Sent from my LG-H815 using Tapatalk
AFAIK lcd's don't truly get burn in but they persistence which should eventually fade. I'd imagine a defective screen is something acompletely different though.
It's usually ghosting on LCD. It should be reversible. Maybe play some movies or something.
This is kind of concerning and sad to hear. I traded my Nexus 6 for a G4 because I didn't want to deal with burn-in anymore (Moto X 2013 user). I hope I don't ever run into that problem or that the warranty covers it.
Same problem here... I just bought my G4 3 months ago...
i had sadly the same problem and made a tread http://forum.xda-developers.com/g4/help/screenburn-t3152109/post63428991#post63428991
Solved just by sending it back 2 my provider
(i had the device for 2 a 3 weeks) so i got i new one
Got to say, I've had my G4 since May 2015 and have no screen problems.
Just picked up a used LG G4 off Craigslist yesterday, guy had it for a month and was proven from Sprint themselves. Have been noticing screen burn or whatever you want to call it. Can notice it when you pull the notification panel down, and you can see a red tint.
This sucks lol! I'm trying to screen-burn tool off the playstore and will try it for the full 8 hours it says tonight and report back.
Bought my G4 June 05 of 2015. Keep the brightness at a steady 80%. No sign of burn in at all.
It bootlooped to Hell but no burn in.
SAME HERE!!!
It is possible with LCD though , I have SOny Xperia z2 before , but it never have such issue , so when i got my g4 and got this issue at first i thought it was a defective unit. So , i replace a panel under warranty , but then the problem appears again then i realized its the quality of the panel lg used. Lg need to fixed their panel really seriously as it happened since G3 .Now with the LG G5 having the always-on features i believe that the problem would be more serious as with 30 minutes non-stop screen on time with current G4 already appeared such issue, imagine always-on for G5.......
If you turn the phone off can you still see anything? If so it's definitely burn in or something like it. This is news to me, I thought LCDs were immune.
I got sensitive touchscreen problem, ghost touches, burn-in and now bootloop. Now to sent it repair, buy a new smartphone to wait it come back, get it back, see it's still not totally fixed, send it back again. This phone is **** ?
Exactly like this, I was just enjoying some Fallout Shelter, then the screen just turned bright, like washed out.
Then BAM! Prince Purple Rain memento right there!
https://youtu.be/VA8CGoEKZrY
I've read around that people experiencing this problem, their phones died a couple of days later,
gotta get rid of all my files
Have you fixed your phone yet dude?
I had the same issue, took it to Samsung and they replaced it.
I seen your post on Reddit. I would definately suggest you take that to Samsung. They'll replace it under warranty.
That's not normal mate, get it replaced pronto!
Damn it, mine just started this crap. No stores here, I hope they mail you one first.
--edit--
Wow, I have to make this piece of crap back to them. 10 business day turn around. Samsung doesn't take care of you.
--more edit--
The screen went out 2 hours after noticing the issue for the first time.
--edits strike back--
Just keeping up with this incase another comes across the problem. I just got an email stating the part to fix it is on back order. So this must be a common issue.
Yep, common problem. Happened to me too. Sent it under warranty, they replaced the screen. When I got it back, the screen was damaged from within. Sent it back, they replaced the screen. When I got it the second time, there was a dead pixel in the center of the screen. Sent it back, obviously. Still waiting for it.
Hi, just getting this out of the depths of the board,
My phone also started to do this, like 6 or 7 weeks ago. I couldn't get it replaced because I was off to go abroad for two months but I will send it in once I return. I'm still well in the two years of warranty so that isn't a problem to get it replaced after.
My screen didn't die though. It works fine and if you use the app Screen Adjuster Free and turn all sliders up by +5, the problem is gone except when the phone is very hot.
What I find VERY odd is that I only see those smudges in bright light. e.g. direct sunlight, or a LED lenser. And what makes it more odd is that, once I block the light with my hand for example, the smudges are gone. I can have a HUGE smudge all over the screen and when I block the light with my finger, literally only that area where the "shadow" of the finger would be goes normal again. It's like the LED crystals react to bright light and cause this.
Let me show you what I mean.
That is some weird ass malfunction.
I have KNOX triggered though so I hope they'll replace it anyway. No experience with Samsung warranty handling so far.
So my Samsung Galaxy S7 Edge broke after 3 months, I got it the day it came out in the UK. At first I opened Snapchat then all of a sudden a third of the screen went pink and flickery, so I contacted samsung and they said do a factory reset and get back to them.
This did nothing, so I went to contact Samsung again and whilst I was contacting them the screen completely went so it was sent off to Anovo I got an email with a image of my Micro USB port saying....
“We have located damage on your device and this damage is not covered under the manufacturer’s warranty.
Our engineers have found liquid damage and are therefore unable to further assess any faults you were experiencing.
Please see attached a picture of the damage.
This damage is considered too severe for us to proceed, and classes your product as Beyond Economical Repair. (BER)”
I've never put my phone in water as I've never wanted to risk it but it has been exposed to a bit of rain (the weather hasn't been the best in the UK). I phoned Anovo to find out what was going on. The man on the phone told me exactly what the email said, and when I went on to say “I thought it was water resistant” he put me on hold to speak to someone. He then came back and said the engineers found water in the charging port but didn't say how it got there and also didn't tell me why the water sensor in the USB port didn't work to prevent it from happening, I don't know if a message pops up on your phone when you try and charge it when it's wet or not warning you but if there is one then I've never seen it.
But what's even stranger to me is that the phone still functions, it charges, it vibrates for notifications and the little light comes on, it makes sounds when you press the volume buttons, you can double tap the home button and it opens the camera, you can press the volume buttons to take pictures. So I feel like it's not as broken as I'm being told. I've made a lot of phone calls, sent a formal letter and 2 emails starting on Friday 13th (when I got the email from Anovo) and I am still yet to hear anything back!
I can't post links yet so can't attach the youtube video and image
Just posting this to warn people that the S7e might not be as waterproof as they make out and I wanted to see if anyone else has had any similar problems and could please help!
My first S7 Edge screen was faulty aswell, screen gives purple smudges and streaking black when swiped, sent it my mobile provider and was too severe to fix, so I got a replacement.
here in Australia the mobile service providers have to provide warranty to the life of the 2 year contract and we have tough warranty laws to protect consumers from these kinds of problems.
Could you attach some image or video?
You can try post the URL like "google[dot]com" or something like this if you can't directly post URL.
Hey, I have somewhat the same problem as you, My phone suddenly didn't show anything anymore, as if the screen was off. but everything still worked. So my screen is dead but not the touchscreen/anything else. and it's really annoing, also have not been in touch with water, and the waterdetection thing in the microSD tray is clearly still totally clean. so it can't be water. gonna send my phone off to repair monday and hope they are nicer than you'r provider...
I lost a 3 day old S7 edge to a total water damage. I placed it in a bowl of water ... anyways, they claim it's IP87 so the phone should handle this.
This phone isnt waterproof, or at least not mine, but my provider says "following up to our test we performed with the given device its still waterproof" and so the warranty is just void.
They asked me if I submerged the phone with the SIM-tray open. Or, they claimed, as its obviously the only way for water to get into. (...)
I have a IT diploma so that is just nothing Im evening considering discussing.
Its with a lawyer now and everybody should be very aware about this situation and how Samsung defines IP87
Komaandy
Here a couple of official Italian Samsung S7 & S7E advertisements with their water resistance...
https://www.youtube.com/watch?v=1S82LRydTWE
https://www.youtube.com/watch?v=NXX3w6wJioI
Then my S7E must be able to do the same without damages! Or Samsung is lying...
Jomari29 said:
My first S7 Edge screen was faulty aswell, screen gives purple smudges and streaking black when swiped, sent it my mobile provider and was too severe to fix, so I got a replacement.
here in Australia the mobile service providers have to provide warranty to the life of the 2 year contract and we have tough warranty laws to protect consumers from these kinds of problems.
Click to expand...
Click to collapse
Oh really need to move to Australia haha. I have found that because my phone is less then 6 months old then they have to prove that the fault wasn't with the phone when I brought it
NonXtreme said:
Could you attach some image or video?
You can try post the URL like "google[dot]com" or something like this if you can't directly post URL.
Click to expand...
Click to collapse
Yeah can do
youtu[dot]be/s5J9dzpMyrQ this is before the screen went
youtu[dot]be/LTCr4Lt7riw this proves it still functions
goo[dot]gl/mg8FDS image that I was sent by A Novo
donoboy97 said:
Hey, I have somewhat the same problem as you, My phone suddenly didn't show anything anymore, as if the screen was off. but everything still worked. So my screen is dead but not the touchscreen/anything else. and it's really annoing, also have not been in touch with water, and the waterdetection thing in the microSD tray is clearly still totally clean. so it can't be water. gonna send my phone off to repair monday and hope they are nicer than you'r provider...
Click to expand...
Click to collapse
Sorry to hear that bud! Yeah I checked mine too and it's still white! let me know how you get on, good luck!
Komaandy said:
I lost a 3 day old S7 edge to a total water damage. I placed it in a bowl of water ... anyways, they claim it's IP87 so the phone should handle this.
This phone isnt waterproof, or at least not mine, but my provider says "following up to our test we performed with the given device its still waterproof" and so the warranty is just void.
They asked me if I submerged the phone with the SIM-tray open. Or, they claimed, as its obviously the only way for water to get into. (...)
I have a IT diploma so that is just nothing Im evening considering discussing.
Its with a lawyer now and everybody should be very aware about this situation and how Samsung defines IP87
Komaandy
Click to expand...
Click to collapse
Sounds like a lot of people are having problems with the "water-resistance". Let us know how it goes, good luck
themissionimpossible said:
Here a couple of official Italian Samsung S7 & S7E advertisements with their water resistance...
https://www.youtube.com/watch?v=1S82LRydTWE
https://www.youtube.com/watch?v=NXX3w6wJioI
Then my S7E must be able to do the same without damages! Or Samsung is lying...
Click to expand...
Click to collapse
Yeah they are similar to ones here in the UK! I've seen ones with lil Wayne pouring champagne over it and putting it in a fish tank too...
Komaandy said:
I lost a 3 day old S7 edge to a total water damage. I placed it in a bowl of water ... anyways, they claim it's IP87 so the phone should handle this.
This phone isnt waterproof, or at least not mine, but my provider says "following up to our test we performed with the given device its still waterproof" and so the warranty is just void.
They asked me if I submerged the phone with the SIM-tray open. Or, they claimed, as its obviously the only way for water to get into. (...)
I have a IT diploma so that is just nothing Im evening considering discussing.
Its with a lawyer now and everybody should be very aware about this situation and how Samsung defines IP87
Komaandy
Click to expand...
Click to collapse
I thought the IP rating was IP68?
http://www.samsung.com/uk/consumer/mobile-devices/smartphones/galaxy-s/galaxy-s7/design/
Still, it should withstand upto 1.5M for 30mins as per the above link.
Sent from my SM-G935F using Tapatalk
trickie69r said:
I thought the IP rating was IP68?
Still, it should withstand upto 1.5M for 30mins as per the above link.
Sent from my SM-G935F using Tapatalk
Click to expand...
Click to collapse
Yes, sorry, my bad. Stupid typo. IP87 doesnt even exist...
---------- Post added at 05:23 PM ---------- Previous post was at 05:19 PM ----------
calum1904 said:
Oh really need to move to Australia haha. I have found that because my phone is less then 6 months old then they have to prove that the fault wasn't with the phone when I brought it
Yeah can do
goo[dot]gl/mg8FDS image that I was sent by A Novo
Sorry to hear that bud! Yeah I checked mine too and it's still white! let me know how you get on, good luck!
Sounds like a lot of people are having problems with the "water-resistance". Let us know how it goes, good luck
Yeah they are similar to ones here in the UK! I've seen ones with lil Wayne pouring champagne over it and putting it in a fish tank too...
Click to expand...
Click to collapse
The fact is that IF something happens, they just claim its your fault, because (!sic) you probably didnt keep the Simslot properly tightly closed(!sic). End of story for Samsung.
My S7E have this exact same problem before (glitch screen then went completely black screen but everything else work including touch screen) and It was fixed by just a screen replacement by local Samsung service centre under the warranty. I live in Thailand by the way.
I don't think it's water damaged. I did put my phone underwater before but there's nothing wrong with it. The water damage indicator didn't turn red either which indicated no water entered the phone.
I think it's just faulty screen batch and the affected device is among the early batch S7E.
Anovo is the one who run the Samsung service centre, right?
If so, I think Anovo is just being irresponsible.
I see nothing in the image they sent. I can't see anything indicate that the phone was water damaged. It also too blurry to see anything else.
Also from what I thought, since the phone is water resistance showing the image of outside the phone shouldn't be able to tell anything about water damage since it's the part that won't get or allow the phone to get water damaged. If they really wanted to show the damage, they must show the component inside the phone that get damaged.
In conclusion, the image they sent is nonsense and useless.
I'm not sure but maybe filing a lawsuit can help you.
Hello all!
I got the same problem. My screen has now a big lign without pixels and the screen is blinking a lot.
I've bought it in belgium at Mediamarkt. I'll go today to post it to repair. I hope that I'll not take too long before get my repair.
I never try to put it in the water or anything like that. It's protected by a Spigen Case and the phone is perfect not even a single scratch on it or the screen.
I cross my finger also because I've root it so I hope that they not tell me that I lost my warranty for a hardware problem!
Thanks!
Pierrick
Hi,
I have started to reading a lot and see that in my screen edges the touch is not so sensitive. It fails a lot of times.
And 3 or 4 times i have the turning on settings and apps by it self.
I have to reboot.
Im on btu latest version.
Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related. In on vs995 weta Rom 5.0.7 7.0
I'm starting to have issues with image retention on mine.
I'm stock unrooted.
I wonder if this is covered under warranty.. it's not super annoying but still.
I am having a curious issue with the second screen. Under bright light or sunlight, the top right corner of my screen starts to flicker. Well, the brightness increases and decreases. At the beginning quite slowly and then at a higher pace. However, when I'm indoors it doesn't seem to happen, or at least not too foten.
I've tried with and without automatic brightness. I have also tried installing Lux and the issue still persists.
What I realised is that the flickering comes from the backlight of the second screen, and if I disable it, problem solved. I might Have to give it a hard reset and hope is not a hardware problem.
Has anyone experienced the same?
I posted something similar a while ago on this topic. On my left side of the screen I could see what seemed to be screen burn or something. It would be a yellowish tint that would display the keyboard and part of a screen from the app. But it seemed to be the same app everytime. I never found a solution, I had to turn the phone in for a different reason. The ffc just stopped working and would freeze my phone up.
Screen Retention\Ghosting
kbrn said:
I'm starting to have issues with image retention on mine.
I wonder if this is covered under warranty...
Click to expand...
Click to collapse
Datblkbro said:
Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related.
Click to expand...
Click to collapse
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol
I think joining XDA is an indicator of having a degree of OCD
Although I'd class mine as low I'd not be happy with the retention exhibited in those pics.
Thankfully my V20 hasn't presented any inherrent problems so far, just the odd temporary ones that happen when modding, but they're soon remedied.
Since @emdroidle gave us root for the H990ds its been great having the chance to open it up and explore more of its potential.
yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
As far as I've read this is just a quirk of these LCD screens that LG uses on their phones. It should go away pretty quick as the only time mine shows up like that is when the screen brightness is all the way or very bright for like 5 or 10 minutes. Mine goes away after 5 or 10 minutes.
Download sfilter from play store activate it at 10 % and image ghosting will go away ?
https://www.youtube.com/watch?v=mpmiowtPh_A&feature=youtu.be
Here's my retention.
kbrn said:
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol
Click to expand...
Click to collapse
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.
Jesus is God Almighty said:
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.
Click to expand...
Click to collapse
I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.
kbrn said:
I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.
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Nice - seems like I'm not going to get much from the warranty on the screen issue and still not sure if I should send it back as I'm afraid they do something stupid to it. Well, if my phone melted down at some point I would still buy an V20 in replacement. Battery and SD card is just a win for me even with all the phones faults. Just so sad that LG did not fix a better screen for the V20 in regards of getting Ghosting/Retention.
Anyway - I just tried one of the fixes I found without jail breaking the phone and it does help a little but far from solved the issue at all. I have ghosting/retention all over the screen now and most likely just going to get worse over time as it has from the beginning of it.
I think the image retention is a bug. It randomly happens on mine. At first I thought it was a crappy screen but then it went away. It will even show dark image retention like using xda. And most of my retention around the inside 1/4 of the screen.
Sent from my [device_name] using XDA-Developers Legacy app
Aymenitoo said:
Download sfilter from play store activate it at 10 % and image ghosting will go away
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Sadly did not work here. Still have ghosting. 20% won't do either - il try 30%.
Ok I was getting ghosting which has been getting worse and wore the past month but in the past 2 weeks its been getting really bad on both displays, ontop of that my phone was dying in 20-25% range and going up to 100% charge just to drop like 10 minutes later to like 50% probably just the battery idk
I sent my phone in and here is what they marked on the warranty page
Symptom: Software failure
Repair: Download new software
I honestly hope they don't think its because I wasn't on the latest version of android because I kept putting it off or i'm gonna be pissed, especially since my warranty ends 3/18/2018 and these 2 issues have slowly been getting worse.
Hi!
Here is a working fix if your device is rooted.
Link: https://forum.xda-developers.com/v20/how-to/lg-v20-screen-burn-fixed-t3661631
so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?
Jaws4God said:
so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?
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The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.
dark_prince said:
The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
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Oh cool. thanks for explaining that! I am not rooted... 1. too nervous of causing issues after root .. 2. mine isn't rootable (on most recent security patch)..
so is there anything I can do to help with the blue output?
dark_prince said:
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.
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Click to collapse
yeah that seems to be what i've read too... I just typically keep my phones for a while and burn in or ghosting worries me...