Samsung Email App Issue After May OTA - AT&T Samsung Galaxy S7 Questions & Answers

So after the May security OTA, the Samsung Email app gave me an error on my Gmail account that was linked to it. Sumsung tech support's solution to the issue was, as you can probably guess, wipe my device. See the pic below of the error. I've wiped the cache partition on my device and even changed the password to my google account and I continue to get that error. Anyone else have this issue or have any ideas?

RCDheliracer said:
So after the May security OTA, the Samsung Email app gave me an error on my Gmail account that was linked to it. Sumsung tech support's solution to the issue was, as you can probably guess, wipe my device. See the pic below of the error. I've wiped the cache partition on my device and even changed the password to my google account and I continue to get that error. Anyone else have this issue or have any ideas?
Click to expand...
Click to collapse
I had the same problem but after a few hours it allowed me to reenter my passwords for each of my gmail accounts. Are you still not able to log in?
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app

incisivekeith said:
I had the same problem but after a few hours it allowed me to reenter my passwords for each of my gmail accounts. Are you still not able to log in?
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
Click to expand...
Click to collapse
I was finally able to re-add the account the next morning.

Related

Lost access to GMail

Hey all
I just had a strange problem with my Vibrant. Perhaps someone can help.
I don't know if this is the correct forum to put this in... if not, apologies and feel free to move it.
For the record I am running Vibrant9 on the phone, and everything has been running beautifully for a few weeks.
This morning, in fact, everything was running just fine. Then, all of a sudden, my phone lost all connectivity, both mobile networks and 3G. I rebooted the device, and the mobile network and 3G seemed to come back, but now it will not connect to my google accounts. I get messages saying either the account has changed, or the password is wrong for both accounts.
Web seems to be working over 3G, and I can make calls, but I cannot look up e-mail, and I get notifications saying my google accounts are failing to connect.
I'm not sure how to move forward with this, and I've never seen anything like it. I can log into my google accounts on my PC just fine, so the accounts and the passwords are OK... seems to be the phone.
I will keep looking, but has anyone seen anything like this before ? Anyone have this happen in the last 10 minutes ??
Any help appreciated.
Well I'm facing the same issue. Can't sync my mail, no apps can be.downloaded from market...its a issue.from Google.side I guess.
Sent from my HTC Desire using Tapatalk
Until I can get 2.2 installed, I've given up on the existing gmail app that comes with 2.1. The gmail market app that is published recently is only 2.2 compatible. I've been using K9 for both gmail and my imap account and been far more pleased with it.
wahur1 said:
Well I'm facing the same issue. Can't sync my mail, no apps can be.downloaded from market...its a issue.from Google.side I guess.
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
Really ? That's interesting. So google's mobile connections might be down ?
I can't find anything about that online... anyone else wanna weigh in ? Is this just a problem for every android handset ?
How frustrating.
Are you able to log into gmail on a computer? I had that same message the other day. Wasn't able to connect, my account had changed or password was wrong. Turned out, at 4 am there was spam sent from my gmail to 5 of my contacts. Gmail caught it and made me revise my password. After that, all is back to normal with market, gmail, etc...
Good thought, but I can actually log into gmail from my phones browser just fine with the same address and password.
Still have the same problem. Can log in to my mail using the other android email app. Just not the default app. Market broken, and anything needing that google account.
If others aren't having the problem, then it must be me, but I'm damned if I know what it is.
Might try restoring my nandroid backup.
Any other thoughts?
Sent from my SGH-T959 using XDA App
Odd. That may be your best bet...
Hi I just started having the same problem as well. Computer based gmail is working fine, but I can't access my two accounts through the gmail appand my mobile network connection seems to be down.
Edit: mobile network is back, but my accounts still aren't connecting.
Ok I just resolved this problem. Guess how?
I restored the nandroid backup that I took yesterday. Working fine now.
And what has changed since I took this backup? Only that I installed the overclocking kernel released yesterday... Could it be that?
Sent from my SGH-T959 using XDA App
Ok strange new symptom.
My nandroid backup doesn't replace the kernel, so I'm still overclocked and still running the new kernel.
However, since restoring now my google accounts seem to work (market ok, voice ok etc.), I can receive email, but not send it.
This is really troubling. Anyone have any similar problems, or ideas?
EDIT : The kernel I flashed yesterday is "[KERNEL] [2.6.29] [Flashable-.zip] [BFQ] [Oc] [Uv] #1 "Finally" '9.8 Linpack!'", which as far as I can tell is the only difference since this started happening.
Sent from my SGH-T959 using XDA App
Well I'm still facing the same issue. Can't sync my mails, unable to download apps from market and no friendstream either. So whts wrong guys? How should I resolve this? i uninstalled the updates from gmail and somehow it started working for few hrs but now again its dead :/...
Sent from my HTC Desire using Tapatalk
Hi.
Bought my Samsung Vibrant a few days ago and I have not been able to log in to my google account. Due to this I have not been able to use any app or game...
Can someone please guide me on how to resolve this issue? I will be really greatful!
Thanks a lot!

Gmail not syncing

Is anyone else's Gmail not syncing?
Sent from my Liberty using XDA App
.
Working fine here...
Weird! I have 2 Arias at the moment, 1 running Sense, and one running CM6.1, both have not received an email notification and have not synced since last night!
Sent from my Liberty using XDA App
jbizz said:
Is anyone else's Gmail not syncing?
Sent from my Liberty using XDA App
Click to expand...
Click to collapse
mine was.
i found somewhere last night after a lot of googling, to go into SETUP - APPLICATIONS - GMAIL and "clear cache".
it'll just basically wipe out all the email gmail has downloaded and cached on the phone causing it to redownload the same email off the gmail servers. nothing will be lost.
gonna see how it fairs today.
asiancuta said:
mine was.
i found somewhere last night after a lot of googling, to go into SETUP - APPLICATIONS - GMAIL and "clear cache".
it'll just basically wipe out all the email gmail has downloaded and cached on the phone causing it to redownload the same email off the gmail servers. nothing will be lost.
gonna see how it fairs today.
Click to expand...
Click to collapse
oops...meant mine wasn't syncing also.
asiancuta said:
oops...meant mine wasn't syncing also.
Click to expand...
Click to collapse
yeah, ive cleared cache, and also went as far as clearing data and readding my account! still not syncing, just says your email will appear shortly.
jbizz said:
yeah, ive cleared cache, and also went as far as clearing data and readding my account! still not syncing, just says your email will appear shortly.
Click to expand...
Click to collapse
Did mine last night. Rebooted this morning after leaving it on the charger overnight. It's been back to normal for me.
Must be random. I know they had server issues back on the 11th according to their app statuses on Google's site
Try this
Go to settings>Accounts & Sync>Google>toggle Sync Gmail off and on
Then you should be able to sync.
.
And it happens both in 3G and WiFi?
Yeah, its really bizarre... so, I am able to sync a second gmail account, and it works fine! Just not my primary. Spoke with ATT & HTC, now I guess its Google's turn! LOL
Sent from my Liberty using XDA App
Google won't sync for me
I've tried all of above suggestions, to no avail. When I press gmail, I get a screen that says "waiting for sync" and then "Your email will appear shortly." Nothing ever happens, and it's been over a week.
I thought about deleting the account and recreating, but it won't let me delete it.

Updates - Can't Sync with Samsung Account

I have searched through the sections but couldn't find exactly what I was looking for so hopefully someone can help me out.
When I check for updates under Settings>About tablet and try to sign in with my samsung account (created on samsung's website) it says invalid ID or password. I know it is correct however since I have verified it three times. On the off chance it was linked to samfirmware.com I setup an account there too, but same thing. Am I missing something?
Thanks in advance.
you are NOT alone.
spongers said:
I have searched through the sections but couldn't find exactly what I was looking for so hopefully someone can help me out.
When I check for updates under Settings>About tablet and try to sign in with my samsung account (created on samsung's website) it says invalid ID or password. I know it is correct however since I have verified it three times. On the off chance it was linked to samfirmware.com I setup an account there too, but same thing. Am I missing something?
Thanks in advance.
Click to expand...
Click to collapse
Right after I noticed on these forums that one need to be signed into a Samsung account in order to get an ota update, I tried to sign in with my existing Samsung account - could not, wrong password.
I tried to create another Samsung account online, and I get errors ' a problem occurred'.
I even tried to use a non existing gmail account, same problem.
Then I spend about two hours on the phone (its not a cell phone, you will probably end up at laptops - but Samsung support is so ****edup, that one knows whats going on. One guy told me to create a brand new gmail account and use that userid to login. Another said I should create a new samsung.com account and use that....no luck.
When I was promised to be called back 24-48hours after open the issue and no call after 72 hours, I called them. Their response was that someone will call me when they have a solution.
Probably think I am stupid and cannot type.
**** SAMSUNG support.
Maybe I would suggest we all open issues with them, regarding this **** support. That is all we can do - maybe a lawsuit because they are selling something that is not working as advertized....
Numbers count! Please open an issue with Samsung.
Your not missing a thing, I received my wifi Gtab 10.1 couple days ago did the same thing and nothing, first it said processing failed then it said wrong password, did the same, logged in on line to the samsung website that was fine. I Called Samy tech support up and they said they are working on linking the accounts together "I take that to mean its a system wide problem" the rep said i can sign up with a diff email. Well i did that too a got the same results. Im guessing they are having some issues with that update sign in/sign up server.
Ill call again tomorrow and see why i cant sign up at all.
samsung support known for a horrible service but i love their products. as long as you are sticking here at the forum you are good. mine too and i dont want to spend more time logging-in. just go to development section and you are good to go!
It's a known issue, but try again. It took a few times for it to go through, but I am now synced. Of course, there aren't any updates available, so it isn't a pressing issue right now
Kevin Gossett said:
It's a known issue, but try again. It took a few times for it to go through, but I am now synced. Of course, there aren't any updates available, so it isn't a pressing issue right now
Click to expand...
Click to collapse
did you eventually use your login info from the Samsung.com site?
Maybe I am missing something really obvious ... but my Samsung Account shows as not sync'ed but I cant find where I can try reentering my username & password for it. When I go into the "Samsung Account" heading in "Accounts & Sync" there are no menu options at all. Am I looking in the wrong place?
EDIT:
Hmmm ... rebooted and now there is a message saying that "Samsung account" has to force close. Lovely.
i didn't use the same login as the website, I used the same login as my Gmail for the Tab, but I think you can use whatever email/password you want.
To access the login screen, go to Settings/About Tablet/System Updates
For whatever reason, trying to get the acct set up on the tab doesn't seem to work for anybody the first time. So, remember the first email and password you used, and do this:
clear data and cache, and force close these 2 apps:
Samsung account
Samsung apps
launch Samsung apps, and agree to the terms
try to sign in to your samsung account with the first email and pass that you used
It worked for me.
mrsbelpit said:
For whatever reason, trying to get the acct set up on the tab doesn't seem to work for anybody the first time. So, remember the first email and password you used, and do this:
clear data and cache, and force close these 2 apps:
Samsung account
Samsung apps
launch Samsung apps, and agree to the terms
try to sign in to your samsung account with the first email and pass that you used
It worked for me.
Click to expand...
Click to collapse
Clear data and cache? Do you mean from CWR or somewhere else?
Sorry, from manage apps, clear the data and cache from those 2 apps.
ETA: this only lets you create the account so you can manually check for updates, it does not solve the sync issue.
spongers said:
Clear data and cache? Do you mean from CWR or somewhere else?
Click to expand...
Click to collapse
Settings>Applications>Manage Applications
Select the "All" tab, scroll through to find the app, select it, clear data and cache
You can also manage apps by opening the app drawer, and dragging the icon to the little "i" in the top right corner.
mrsbelpit said:
Sorry, from manage apps, clear the data and cache from those 2 apps.
ETA: this only lets you create the account so you can manually check for updates, it does not solve the sync issue.
Click to expand...
Click to collapse
OK, that sort of helped. Went through all of that but when I sign in it says bad password(verified through last pass login I am entering it correctly), and when I try to create account from that page it says account already exists. Frustrating!
Sent from my GT-P7510 using XDA Premium App
Same question......
spongers said:
Clear data and cache? Do you mean from CWR or somewhere else?
Click to expand...
Click to collapse
When my attempt failed for loggin in from 'settings', 'about', 'software update', these two app's (samsung apps & Samsung account) data and cache are still empty - there is nothing to clear.
I cannot see that it will work either with the CWM data/cache clear, as I did the new UI ROM install, cleared my data and cache in CWM before I did the ROM install and afterwards I still got the same errors trying to login to the Samsung account.
I think you were just one of the lucky one's to sign into samsung account.
Did you use your same account-name & password as your samsung.com info?
Have you EVER logged into the samsung.com account (maybe registered your device online), before trying to connect from the tab10.1 to samsung account?
I think these are all important questions that we need valid answers for, before we can determine the say to proceed with this account login.
Thanks
Edit:
Kevin Gossett said:
Settings>Applications>Manage Applications
Select the "All" tab, scroll through to find the app, select it, clear data and cache
Click to expand...
Click to collapse
Sorry - saw your post. But as I said these two app's data and cache were empty for me, so that does not do it either.
I haven't registered my device on the website.
If you get the "username/password already exists" error, I believe you are registered, there is just a bug with the server. Wait a few hours, another day maybe, and try it again
If you're still having problems, please look at this thread, hopefully there's some useful info that can help you clear it up
http://forums.androidcentral.com/samsung-galaxy-tab-10-inch/94690-problem-update-check-sign.html
Solution found......
See this :
It works for me - confirmed.
Solved
If you're getting the "processing failed" message when logging in to do the updates, then here's your solution:
Instead of typing in your login information for the "Update" action, go back to "Accounts & sync" menu, then "Add Account", select "Samsung account", and fill in your samsung login information there.
If you have any trouble with your login (such as it rejecting your correct password), go to samsungdive.com and create or update your login information there. Simply changing your password to something different appears to somtimes help.
Once your login information is entered into the "Accounts & sync" area, you should be able to access the update feature without providing any further credentials.
samsung accounts too quirky
i have an account i have been using then updated to ICS.
galaxy s2. then tells me I cant log in with my .com domain in Turkey.
blah blah blah.
using the phone and samsung instructions it says log in under another address.
okay but there is no way of changing the log in on the phone which steadfastly keeps the old gmail address as my log in.
solution I uninstalled samsung apps and samsung account and sent an email to samsung explaining why.
told them when they get their s*** together then i might reinstall.
otherwise no advertising dollars for you samsung and google.
best to give consumers what they want.. a fully functioning OS and proggie.
I can do without samsung app but they cant do without us.
might take a year. suddenly kies for ubuntu.
email addresses that work in all countries.
WTF

Setting up facebook sync returns "Incorrect email address"

Hey,
as I realized last week that my facebook events and birthdays are not in sync, i checked the account sync's status, apparently it had failed to sync and still did. Then I deleted my sync account and tried to set it up again. But this failed too:
After entering my login data for a new integrated facebook account, it just reports "Incorrect email address". I am 100% sure this data I used is the same as in a browser.
Using the facebook account delivered with the official facebook app works, but can only sync contacts, not the calendar. Can anyone at least confirm it is no general bug to the samsung delivered account style?
Thanks!
byterapper said:
Hey,
as I realized last week that my facebook events and birthdays are not in sync, i checked the account sync's status, apparently it had failed to sync and still did. Then I deleted my sync account and tried to set it up again. But this failed too:
After entering my login data for a new integrated facebook account, it just reports "Incorrect email address". I am 100% sure this data I used is the same as in a browser.
Using the facebook account delivered with the official facebook app works, but can only sync contacts, not the calendar. Can anyone at least confirm it is no general bug to the samsung delivered account style?
Thanks!
Click to expand...
Click to collapse
Try updating Facebook in market.
Seems to have a few bugfixes.
Sent from my GT-I9000 using XDA App
xchasa said:
Try updating Facebook in market.
Seems to have a few bugfixes.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
I did, even though this should not change anything (and it didn't).
My issue is with the Samsung distributed version of the facebook sync (which used to work even without a facebook app installed)
I'm having a similar problem with Facebook calendar:
Recently I changed my email address in Facebook, after that I removed my Facebook account on the SGS that contained the old email and created a new one with the new email address. Contacts are syncing fine but in Calender no events from Facebook appear.
Going into Calender settings I can see that it is trying to sync to my old Facebook email.
Is there any way I can get calendar to sync to my new email address?
Sent from my GT-I9000 using XDA App
Hi guys,
I had the same problem when I updated my rom.
You probably need to clear the cache of the phone by using the 3 button combo option of the phone.
Sent from my GT-I9000 using XDA App
fipbento said:
Hi guys,
I had the same problem when I updated my rom.
You probably need to clear the cache of the phone by using the 3 button combo option of the phone.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Of course I tried wiping cache partition and dalvik cache, but no change
byterapper said:
Of course I tried wiping cache partition and dalvik cache, but no change
Click to expand...
Click to collapse
That's very strange, normally clearing cache always worked for me... Then I dunno what else to suggest... But keep us posted if you find out the solution to the problem.
Sent from my GT-I9000 using XDA App
Of course I will. Since I have a custom rom (Darky Rom 10.2) I confirmed with a buddies identical phone that it is basically working, so no ( at least totally) rom related issue.
I just hope to avoid my last resort, that is reflashing.
EDIT: Solved it. Never trust those lists of system app's purpose. Apparently one of those 3 is important to register this kind of sync account, not to run it: Dlna, GoogleFeedback, Layar, MtpApplication.
As I cleaned them after setting up the rest of my phone (to make sure everything is still working, with obviously backfired), I never realized that problem, so for people that mess around with their phones, don't forget to check those messy areas (and don't forget them like I did)
Thanks for the help!

Microsoft Exchange wont set up...

When I try to add my MSN email account using Microsoft Exchange, it always errors out, or says it cant connect to the server. My Note 10.1 has the same account, I deleted it and added it back no problems. Anyone have any idea's?
MSN as in [email protected] or .net? I would be surprised if using "Add MS Exchange Account" works for this as it's not an Exchange account. I would think the proper way to add a web-based email account would be System Settings - > Accounts & Sync ->Add Account ->Email and choose Other. When entering your email address and password it should auto-configure the proper server settings.
stevessvt said:
When I try to add my MSN email account using Microsoft Exchange, it always errors out, or says it cant connect to the server. My Note 10.1 has the same account, I deleted it and added it back no problems. Anyone have any idea's?
Click to expand...
Click to collapse
rpassmore said:
MSN as in [email protected] or .net? I would be surprised if using "Add MS Exchange Account" works for this as it's not an Exchange account. I would think the proper way to add a web-based email account would be System Settings - > Accounts & Sync ->Add Account ->Email and choose Other. When entering your email address and password it should auto-configure the proper server settings.
Click to expand...
Click to collapse
Yes, .msn. I know it works, it worked previously on the phone, and still does on my note 10.1. I like it over setting up a regular pop3 account because it pushes the email, and deletes it right from the server.
Holy cow, I apologize, I've never heard that MS enabled EAS for hotmail/live/msn now Outlook.com. lol
Have you looked at the server settings for the account on the Note? Verify, but I believe the proper settings are:
Server Address should be m.hotmail.com
Username is full email address
Domain is NULL
SSL yes
Taken from :
blogs.windows.com
stevessvt said:
Yes, .msn. I know it works, it worked previously on the phone, and still does on my note 10.1. I like it over setting up a regular pop3 account because it pushes the email, and deletes it right from the server.
Click to expand...
Click to collapse
rpassmore said:
Holy cow, I apologize, I've never heard that MS enabled EAS for hotmail/live/msn now Outlook.com. lol
Have you looked at the server settings for the account on the Note? Verify, but I believe the proper settings are:
Server Address should be m.hotmail.com
Username is full email address
Domain is NULL
SSL yes
Taken from :
blogs.windows.com
Click to expand...
Click to collapse
No problem! I appreciate the help. I basically copied everything from my note to the g2, everthing looks the same as the microsoft link you provided. I have no idea what the problem is.
You say you previously had this account set up on the same LG G2? I've been wondering if sometimes the Email Data on these phones gets corrupt. Try clearing the Data and Cache for the Email App. I recently had a client who could not connect to their Exchange server on a GS4, even though I could using his info on my LGG2, he decided to wipe the phone and it worked fine after that.
Before you wipe the phone, download/install Touchdown, it gives you a 30 day trial. See if that connects. If so...hopefully clearing the data/cache for the Email app works, if not would a wipe kill you? lol
For grins, you could also try using Microsoft' "Remote Connectivity Analyzer," entering in your account info and see what it returns. \
**edit**
I forgot the link to Microsoft's EAS Tool: https://testconnectivity.microsoft.com/
stevessvt said:
No problem! I appreciate the help. I basically copied everything from my note to the g2, everthing looks the same as the microsoft link you provided. I have no idea what the problem is.
Click to expand...
Click to collapse
Well, here is how I fixed it. I installed the emailgoogle.apk and exchange2google.apk from kitkat that started floating around when the n5 first came out. No problems. Odd.
Thanks for the help and idea's guys, Im now thinking it may have something to do with the LG Backup and restore of it. I did delete the cache and app data, but that didnt work, so Im doing a full restore of the .kdz file and see if that helps.
Barsky said:
Well, here is how I fixed it. I installed the emailgoogle.apk and exchange2google.apk from kitkat that started floating around when the n5 first came out. No problems. Odd.
Click to expand...
Click to collapse
So yours wont set up either? So strange, Ive never had this problem before,...Ive restored the .kdz file, performed a factory reset, other apps work, touchdown works,....
stevessvt said:
When I try to add my MSN email account using Microsoft Exchange, it always errors out, or says it cant connect to the server. My Note 10.1 has the same account, I deleted it and added it back no problems. Anyone have any idea's?
Click to expand...
Click to collapse
Here you go: http://forum.xda-developers.com/showthread.php?p=48295479#post48295479
Hope it help!
tony4681 said:
Here you go: http://forum.xda-developers.com/showthread.php?p=48295479#post48295479
Hope it help!
Click to expand...
Click to collapse
Perfectly! Thank you!
rpassmore said:
You say you previously had this account set up on the same LG G2? I've been wondering if sometimes the Email Data on these phones gets corrupt. Try clearing the Data and Cache for the Email App. I recently had a client who could not connect to their Exchange server on a GS4, even though I could using his info on my LGG2, he decided to wipe the phone and it worked fine after that.
Before you wipe the phone, download/install Touchdown, it gives you a 30 day trial. See if that connects. If so...hopefully clearing the data/cache for the Email app works, if not would a wipe kill you? lol
For grins, you could also try using Microsoft' "Remote Connectivity Analyzer," entering in your account info and see what it returns. \
**edit**
I forgot the link to Microsoft's EAS Tool: https://testconnectivity.microsoft.com/
Click to expand...
Click to collapse
This worked like a CHARM
after i cleared cache and data and force closed i used these settings for Live Mail
Server Name m.hotmail.com
User Name: Full email
Same Password
check Yes for ssl
Presto!l

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