Hello,
So here is the thing: I sold my phone without knowing that there is such thing like frp. I did factory reset/wipe from recovery, packed a phone and sent to new owner. Today he received a phone and mailed me that he cannot log in because it asks for old gmail account. At first I tried to find some sort of bypass but guy didn't have otg cable so I decided to change my password to temporary one, give it to him while being on the phone, then give him code that I received(two factor authentication) and he tried to log in but it just kept coming back to login screen. I read that there is such thing like 72 hours lockdown when password was changed. I told the guy to go and buy otg cable and then myself changed gmail password to new one again. And here are my questions:
1. After 72 hours which password is it going to require? The working one, the last changed or the password that was last used on that device?
2. Is this method still relevant with Android 6.0 - https://www.youtube.com/watch?v=DJ8_qbj1DPQ ?
3. Is it possible to just arrange warranty repair and get it unlocked in Samsung repair center?
4. Do you know any other solution that could help me?
You sold the guy a non-functioning phone and it's your fault. Give him his money back.
Hello. A have bought a phone from Ebay, and cant sign in to google account due to security reasons (thanks google)
Contacted the seller, to provide me his acc/pass, but its useless. I am getting the same error. Can some1 help me solve this problem please?
Sounds like you purchased a stolen device.
This is FRP, Factory Reset Protection, and it's new on Lollipop/Marshmallow (can't remember exactly)... If a device associated with a Google account is factory reset, you MUST have the Google account credentials that were on the device prior to the reset to use the device again, a simple yet effective theft deterrent but can be a problem for consumers uneducated to it in the secondary market.
It is a very similar to approach to how Apple has done it for years and Windows Mobile has adopted a similar concept with Windows 10 Mobile.
On a few devices there are work arounds, but I am not aware of a working one on the Moto X.
BTW, if the seller changed his password or security method (like turned off 2-step authentication) recently, the phone is locked out even with the correct credentials for 24-72 hours depending on security patch applied to the device.
Oh, and a super simple way to avoid this... Delete all Google accounts on the device prior to a factory reset and wait a couple minutes (ensure you have an active Internet connection) then perform the reset.
i supose thats is becose the seller turned on the 2 step autentification.
idk, should i wait those 72 hours? or mby contact motorolla support?
TrunksMD said:
i supose thats is becose the seller turned on the 2 step autentification.
idk, should i wait those 72 hours? or mby contact motorolla support?
Click to expand...
Click to collapse
Up to you, but Moto/Lenovo won't help at all since you are not the original owner with a matching serial number receipt. No one will or can help you except the person who know the Google account and password that was on the device when it was reset.
The whole point of FRP is it isn't capable of being bypassed, even by the manufacturer, otherwise what's the point of it? If you could definitively prove ownership to Moto they might help, but you can't since you were not the original purchaser of the device and you really don't know what happened to it before you got it.
Unfortunately, unless the seller can be of assistance or is willing to take it back, you're pretty much out of luck. You could file a PayPal claim against the seller if they won't take it back and the device was not as it was presented in the listing though.
the seller provided his acc/pass for the device, i have even the original purchase receipt (amazon.it)
btw. i have contacted motorola support, and they said to wait 72 hours, then to try to log in again
TrunksMD said:
the seller provided his acc/pass for the device, i have even the original purchase receipt (amazon.it)
btw. i have contacted motorola support, and they said to wait 72 hours, then to try to log in again
Click to expand...
Click to collapse
Then things are different in your country than mine... Moto won't even talk to someone in FRP who isn't the original owner. Good luck, hope it works out.
Just because the device has prior credentials on it, doesn't mean it's stolen. In fact I would the majority of the time it isn't, but all the "experts" on these forums offer that as their only advice, because really they don't have any idea how to bypass. Thanks "experts"
https://forum.xda-developers.com/showpost.php?p=64604318&postcount=2519
And as always, sign out of you google account before any reflashing of any kind of new or resetting default factory resetting the OS. Recovering the OS through TWRP does not require sign out of the google account.
Hey guys,
Got a problem with a used phone I recently bought on ebay. The former user activated the factory reset protection and forgot to remove it before wiping.
Phone is completly stock and bootloader is locked. Security patch from october 2016.
At some point in the setup wizard I can only proceed with the log in Data of the former user.
I thought I could manage that but seems to be quite tough.
Already made it to the settings but couldnt activate developer settings (tapping on build no didnt do anything, i guess because no user profile is activated but I cant add one). Next method is using google now cards to download an apk. The doesnt work for me since no google option appears under settings. As far as I'm informed it is not possible to perform a factory reset via fastboot unless oem unlock is activated which I cant.
Is there a way to reset the phone or do I have to contact the seller and ask for his Account which is is kind of akward but its his fault at the end. Didnt knew about that since now.
Best regards
Ok, solved it myself.
Case closed
I just purchased a used Lenovo Tab E10 from a pawn shop that they had factory reset.
It powers up ok but as I put in my google account info it needs the previous account info that was used before it was reset.
No matter what I do it continues to ask for previous google info to sync from google and won't let me proceed any further.
Is there a way to bypass this and register it as my own or do I need to return it and get my money back?
Thanks GB
It's a security feature in newer Android releases. To do it right you need to log out the existing user before resetting, but either they didn't know that or more likely didn't have the previous owner's credentials. Maybe Lenovo can help if you have proof of purchase, or else a complete reflash might work, but I'm not sure there.
Tab e10 frp
You ever find a solution? I came across the same problem with it after I bought it from a lady, got it cheap cause of that too. Anyways, I found a way if you don't mind spending a few to go through the steps. I don't want to help if it's stolen though...
Hello, I have a galaxy note 3 that went through factory reset, but still carries the Sprint logo and the main phone number of a user. No SIM in the card so prior owner seems to have not erased their info. Is there any way I can erase the contact info so I can sell it?
My description might sound convincing but I purchased a bunch of android phones from craigslist and am trying to get them cleaned up for sale.
Any help will be appreciated- thank you.