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Hi all,
my hero crashed every now and then, i'm not sure what causes this. This really annoys me, because taking out the hero battery is a hassle. It happens like this:
- hero is in sleep mode for some time
- i can't wake it up anymore, doesn't react to any hardware button input. Screen stays black.
- i can't softreset
- only taking the battery out will help out.
Now i want to know who the culprit is, and use a logfile app. My problem is following:
will the logfile app help me at all, AFTER the crash has occured and i reboot the phone? Will the logfile have entries from BEFORE the last startup, or is everything lost by rebooting my device?
Thanks,
shahpur
Shahpur, I have this problem and when I called HTC Europe they said they have never heard of this happening. You press every button and nothing happens. You don't know it's off because the screen is in sleep anyway!! And like you the only thing that gets the phone back is taking the battery out. And then it comes on again. I initially took sim and battery out when it happened, but after it's happened a few times I now know you only need to take the battery out which is a pain, because no buttons will wake the phone when it dies. They said it is probably a hardware problem and not software so a reset or upgrade of ROM will not make any difference and want about 3 or 4 weeks to repair phone, which is not even 2 months old.
Has anyone else had this problem yet? The phone just dies until you take battery out.
I've done 2 factory resets but nothing helps, and I don't want to send it back for a repair.
How often does yours do this?
hmm i would say it happens sporadically every now and then, maybe once a week or so.
But this is definetly not an hardware issue. If the OS fails to respond after getting into sleep mode, i can't imaging that this is a hardware fault which works flawlesss otherwise. I never had any problems with the hardware buttons when working with the device so i think this has to be software od OS related...i have a lot of 3rd party apps and i think it has to do with them...
I will not send my device back because:
you cant easily reproduce this bug, so i'm pretty sure that the repair center will not be able to reproduce and fix this issue. Therefore you might get the same device back, or another device which may also have any other problem like dead pixels, LED problems and so on.
Since my hero is working perfectly and has no other issues besides this annoying bug, i will wait for the next android update and hope that this will help the system get more stable...
well they said I was the only one that reported it and as I am in the UK and you are in Germany I doubt this is true. But I would be interested to hear if anyone else has reported this issue. It's really annoying, I get it every few days, and on Monday twice in one day. It's not where I am as it has happened in 3 different locations, but I don't have any 3rd party apps, or any apps downloaded, so it is not that I'm sure. Have you done the new update and had the problem since then as well as before the update?
i think i had the issue already with the old firmware, and the new firmware didn't fix it too. My device also crashed twice yesterday...
interesting to see that your device crashes without any 3rd party apps...so i think the best way to dig deeper, is to check the logfiles.
hope somebody can answer my logfile app question, so i can find out what was the last task before the device crashed.
Yep, there are no added apps on mine, yet........ So, don't worry about them, It's the phone that you and I have. But we are in the minority. I was offered a reconditioned by Orange, but I don't want a second hand phone with more problems like you say
Just as a matter of interest, what happens if you call the phone when it is in this state?
Regards,
Dave
Well it's dead/off, so answerphone......
Sorry to bump this thread, but I am also having the same issue. Did anyone manage to resolve this issue?
Me too!
I'm having the same issue and it seems to be happening more often. I have sent an email to HTC but no reply yet.
Any fixes?
Mine is a SIM free purchase from Play.com
in my case it was most definetly a 3rd party app which caused the crashes. Since i have like 40 apps installed i'm not sure anymore which one was the culprit, but it seems like i have either uninstalled the app or a recent update fixed the problems.
i didn't get any freeze for many weeks now.
HTC Reply
Got an email back from HTC advising a Hard Reset. Did this last night and no more crashes so far. Fingers crossed
I've reset mine maybe 4 times in 4 months, but I still get this problem
Any update from anyone on this little running saga of the invisible offs?
Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
Your title is quite misleading. Still happy it worked out for you in the end.
Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.
I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then
Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
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Click to collapse
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
Click to expand...
Click to collapse
Ya after reset my phone has been fine.
3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.
mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6
You guys aren't just killing all the tasks when you are running these programs are you?
Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
Click to expand...
Click to collapse
where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
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Click to collapse
i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
Click to expand...
Click to collapse
i did.... still same issue
I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.
katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
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I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O
Hey, I need some help, no clue what's going on here =/
My sound, both ringtones and regular media sound, are not working. If I max out the volume, I'm able to hear a staticy noise.
I haven't dropped my phone or anything, in fact, it's just been sitting in my desk for the past few days. I'm not sure when this started to happen, either. I just noticed it today, when I installed CM and started to play with it.
I tried restoring a backup, nothing, tried running ODIN to get a clean DK28, still didn't work. Absolutely no idea what's going on here =/
Any help or ideas would be extremely appreciated, thank you.
I had the same exact problem. It was working when I went to bed and when I woke up, just odd high pitched static at times. I flashed back to stock with no difference and had the same odd noise even on startup with the animation. The tech at the Sprint repair store said they've seen several of these and gave me a new one out of the box. Which made me happy as my screen was loose anyways.
draconas said:
I had the same exact problem. It was working when I went to bed and when I woke up, just odd high pitched static at times. I flashed back to stock with no difference and had the same odd noise even on startup with the animation. The tech at the Sprint repair store said they've seen several of these and gave me a new one out of the box. Which made me happy as my screen was loose anyways.
Click to expand...
Click to collapse
This is exactly what I have. First noticed it when I flashed to stock and heard the noise on the boot up.
I guess I'll just restore everything back to stock and get ready to swap it. Much thanks!
Me too
just got a replacement phone from sprint.
same thing audio was crackling when i activated the phone.
now i need a replacement for the replacement lol.
but its cool they overnighted me another phone today
... How do you get overnight replacement. They verifed my phone is faulty, but said I need to get one delivered to my local store back home.
Wow, looks like this problem is actually sort of common. Well, not really common, but it's the same thing happening to multiple people. And since this seems to just happen out of nowhere randomly, all units could be susceptible to this? I dunno, just random pondering.
I wonder what the cause of this is?
Anyway, I don't think I'm gonna get to go to a Sprint store until after Christmas Ah well, not really too big of an issue for me, I can still do stuff with my phone that's not sound related
So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
alexdagreat said:
So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
Click to expand...
Click to collapse
Not a single one in 10 days. Are you rooted?
I am too
alexdagreat said:
So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
Click to expand...
Click to collapse
**Yes I am also getting random reboots when unlocking the screen. At first I thought it had to do with the lock screen type I used or the lock screen pattern but it is still happening now that I'm using a pin to unlock my phone. I am completely stock and got the phone the day it came out.
The reboot happened a couple times within a few minutes and seems very random upon unlocking the screen. If others are experiencing this I highly suggest posting here.
I came from the LG G2X and that phone had a similar issue involving random reboots but was definitely fixed by LG eventually. My Asus Transformer Prime had a random reboot issue as well and eventually fixed.
reaton33 said:
**Yes I am also getting random reboots when unlocking the screen. At first I thought it had to do with the lock screen type I used or the lock screen pattern but it is still happening now that I'm using a pin to unlock my phone. I am completely stock and got the phone the day it came out.
The reboot happened a couple times within a few minutes and seems very random upon unlocking the screen. If others are experiencing this I highly suggest posting here.
I came from the LG G2X and that phone had a similar issue involving random reboots but was definitely fixed by LG eventually. My Asus Transformer Prime had a random reboot issue as well and eventually fixed.
Click to expand...
Click to collapse
Got my G2 5 days ago and have had at least 3 random reboots or shut off reboots the the last three days.
Today 4 times reboot when unlocking with Code unlock.
Actually considering returning the product.
did you try uninstalling some of the stuff you installed? One by one?
Did you try factory reset?
Stock everything?
bachera said:
did you try uninstalling some of the stuff you installed? One by one?
Did you try factory reset?
Stock everything?
Click to expand...
Click to collapse
I don't really have anything crazy intensive on my phone but it's worth a shot.
As of today I have had several reboots when unlocking the screen. This occurs whether I have the lock screen active or not.
I am considering returning the phone too if this keeps happening. I'm absolutely sick and tired of defects/bugs (whatever you want to call them) like these plaguing my devices.
all it takes is bad install of apps, wacked permissions and what have you.
Eliminate all software possibilities before you blame your phone m8 .
nope completely stock
this just started happening to me today, no idea why... I haven't installed any new apps lately. is it a problem with my phone? you think swapping it out will fix the problem?
alexdagreat said:
nope completely stock
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Click to collapse
lol factory reset and wait few hours, dont restore backups and stuff, that eliminates about everything!
whats left, bad rom, but at that point warrantee
I have stock lg g2 doing same thing. A hard reset didn't work and I have only basic apps that came on phone. However I have been able to turn off lock screen and so far no reboots (yet). T-Mobile has given me a runaround about getting it replaced. Still inside my buyers remorse,I have finally gotten a supervisor to give me a new phone. Tmobile supervisor confirmed lg g2 having a lot of issues. So that said I'm saying goodbye to lg g2, going with something else. Tmobile finally took care of me after being on hold for 5hrs and talking to countless people! Lg g2 has issues but T-Mobile has major issues and that's being really polite!!!
Sent from my LG-D801 using xda app-developers app
i exchanged it
i went in to tmobile last night to exchange my phone. it took two hours because of a some $1.12 price difference but they eventually got it to work with some trickery. i'm a very patient person anyway.
literally while i was typing this response i was going to say i didn't have the random reboot but JUST F'ING NOW it happened again. I'm immediately doing a factory reset and UNFORTUNATELY and using the phone without instalilng a damn thing. hopefully i can get some idea of what the problem is before my 14 day return window is up or else this phone is going back as much as i hate to say it.
I had a similar problem with my phone while trying to unlock it. Once it started rebooting, it would go into an almost endless cycle of reboots. Sometimes as much as 20 reboots in a row.
I had tmobile exchange the phone for me. No issues since with the replacement. I do definitely think there is a bad batch of G2s out there.
mikea3000 said:
I had a similar problem with my phone while trying to unlock it. Once it started rebooting, it would go into an almost endless cycle of reboots. Sometimes as much as 20 reboots in a row.
I had tmobile exchange the phone for me. No issues since with the replacement. I do definitely think there is a bad batch of G2s out there.
Click to expand...
Click to collapse
Let me start off by saying I'm a jeweler and am used to looking for stress cracks developing inside of stones, well I found this issue with 2 LG G2s.
I am on my third G2, not because of rebooting but because the sapphire glass that covers the camera starts developing micro cracks running across the lense, has happened twice now, I had it in one of those windowed cases, they suck don't bother, no protection. Anyways, had this issue with the transformer tf201, microcracks develop along edge, then bang, giant crack from corner to corner, no mis use needed, was just bad design. These microcracks are all internal, no breaking the surface.
The way you find them is get light to reflect off of the glass covering the camera, now slowly roll the phone side to side and back and forth, now look for lines reflecting light back at you. If you see those exchange the phone, they will eventually grow, like a windshield crack, and feacture ruining the camera optics.
Hope no one else has this issue, oh and this third LG G2 came with the Isis sim in the box, unlike my first 2, I'm in chicago.
VZW
Clean Rom 1.0. No problems or reboots. I have had the phone for about 2 weeks.
Picked up the phone day 1, no issues at all. Fantastic device!
The recent update to gmail was the culprit for me. I started getting the reboots immediately after the update. I uninstalled updates in app settings this morning and haven't gotten a reboot in 12 hours. Maybe it's an issue with the gmail lockscreeen widget after the update? I'm on the verizon g2.
same rebooting issue here for my TMO version. thought it was my lockscreen widget from nils, but then it consisted after i took it off, and still consisted after i factory reset it. so I exchanged the device and got a new one.. same day I got it, it started rebooting again. thinking about just returning but its such a good phone, sad if it has to come down to it.
Simple as this. Random 'reboots are bad. If it's uprooted, exchange it. If it's rooted, use a diff Rom or figure out what you did. One random reboot is enough for me to go ape **** lol. My gnexus did it once and I was back at the store that day.
Sent from my VS980 4G using xda app-developers app
update
quick update. since exchanging the G2 for another G2 I have not had any random reboots. I did take into account the advice from a previous post on this topic that his gmail update may been the catalyst for the reboots. I waited to update gmail until a few minutes ago so we'll see how it goes.
(only found one thread with this issue, from nov 2015, with zero replies: http://forum.xda-developers.com/nexus-6p/help/wifi-issue-nexus-6p-t3244411)
So, let's go.
Nexus 6P Android N Oct 5th, Build NBD90X here.
Bought on 4/10/2016, one week ago, in Germany, after Pixel announcement (too expensive).
Manufacturing date: 11/17/2015 (bit old, maybe refurbished?)
Behaviour: At first, connects normally to WiFi. Connection stable for a bit, so it is not a reoccuring "it reconnects every 60 seconds and can't hold the connection" thing, it is very different.
In following situations it drops Wifi:
- When screen goes off for more than 1-2 minutes
- when I cast something (YouTube, Twitch) to my Chromecast and the Nexus screen turns off after 60 seconds, the Cast continues, but when I wake up the phone, Youtube or the other apps say connection lost, so I can no longer control the stream. I tap "retry" but it does not work and I have to restart phone, reconnect to Chromecast and stop the cast that way. Super annoying.
- And, not often but happens: even when i scroll through Twitter, it randomly disconnects and reconnects after about 10-20 seconds.
Things I have tried:
- different APs and Networks (home, at work, at a friend's house)
- changed Wifi channel, 2.4, 5ghz, .. basically just tested every setting here at home. since problem occurs also at work and other networks, can't be the cause.
- wiped system cache, nothing
- reset network settings on phone, several times, nothing
- WPS, nothing
- under "Location", advanced, disabled the WiFi and Bluetooth scanning stuff
- switched from "always" to "only when plugged in" at "stay connected to wifi" setting. changed behavior to: not reconnecting to WiFi when woken up. Instead, it finds all networks BUT the one it remembers and should connect to. I have to turn wifi on and off, even that does not help sometimes. then I have to reboot.
- maybe some measures I even forgot about now, but basically everything ever, anywhere, recommended...
- eventually I factory reset the device on sunday, started with "set up as new device" from scratch, wasted another few hours to eventually have the same result.
I used all my data plan because "Android System" downloaded so much in the background in the first night (when it should have been in Wifi of course), have to turn cellular data off now to not pay for extra megabytes (germany..).
so I don't get any updates or push mails anymore because mobile data off and it drops Wifi all the time. this is unbearable.
Same router with my previous Desire HD, LG G3 and Nexus 5X: all with no problems.
My big question is: is this a software issue that will be resolved or do I have a defect device? I need to know fast because I have 14 days return time at my reseller and 7 are gone, 4 of them I tried to fix the problem. The old manufacturing date made me questioning the device in general. So is this software-related and will be fixed or should I RMA my device?
I also posted this on the android forums: https://code.google.com/p/android/issues/detail?id=206311 (look at the very helpful answer by the developer xD ... )
Having the exact same issue since updating to NBD90X last Wednesday. So glad I finally found someone else is having g this issue. Has to be software, right?
I made a new issue report on code.google.com (issue 224971). Please report back if you find a solution, my data plan is wrecked already.
EDIT: Wi-Fi and Bluetooth just powered off while I was browsing XDA in chrome. So it happens randomly, not just when phone is at idle. This is really bad!
the same issue after update NBD90X
Same.
Sent from my Nexus 6P using Tapatalk
I didn't face this issues. Maybe your device is defective. Return it and buy a new one.
gibrilm said:
the same issue after update NBD90X
Click to expand...
Click to collapse
Please add your experience to the code.google.com page listed above (issue 224971) so they can see it's not just one or two people.
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Firstly, this is weird lol, I bought my 6P in August of this year and my manufacturing date is exactly the same as yours.
Though I bought mine from an authorized retailer, I doubt it'd be refurbished, anyway, I did a clean flash of NBD90X and everything is working well for me. No issues whatsoever aside from the slightly crappy battery on Nougat.
---------- Post added at 06:50 PM ---------- Previous post was at 06:49 PM ----------
DocBrownie said:
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Click to expand...
Click to collapse
Did you clean flash the NBD90X factory image or take an OTA?
Hi,
I got it from a pretty big vendor here in Germany, pretty solid, 6000+ reviews with a 1,5 (1 best, 6 worst) rank at our best price comparison site. Ordered a LG G3 back in 2014 there and a Lenovo Thinkpad for my gf, everything perfect.
No, I got it, it had Marshmallow, then I had to install two security updates before it reached the "preparing for 7.0" update (20mb or sth.), then I got N and then, one day later, D90X appeared.
But I did a factory reset after having the issues.
You think I should try a clean flashing of the NBD90X? I thought I tried everything, but actually doing that didn't come up in my mind.
/edit: Did your packaging come with the papersleeve around the white plastic, where the S/N and the big P logo is printed on etc.? Cause my packaging was missing that. Only the plastic with transparent tape to hold it together. That is actually the only reason why I thought about "refurbished" because everything else looked completely new, no fingerprints, MM 6.0, etc. But it made me wary from the very beginning.
I just did it and wiped again, installed from scratch. Factory Image NBD90X... as clean as it gets.
After going through all the steps and wasting another chunck of time, it took 5 minutes until the first disconnect. While screen was on, while downloading stuff from the Play Store.
I am so annoyed by this phone, can't even tell. Two weeks of troubleshooting, nothing worked.
My connectivity just dropped dramatically. Had been on NBD90X since about 10/11. Our other does not exhibit this problem, both are almost set up the same. I then set mine up exactly like hers and still connected in kilobytes. Project Fi said they would send a refurb and I'm not excited over that. I've got 24 hrs to decide now. If it takes an hour or to to download an update that the other phone can do in a minute I guess mine is a lemon. Doc I just posted several places about this and my troubles started about the same time as yours. Also just installed the factory image and there's no improvement here.
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
DocBrownie said:
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
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Cool. Glad yours works now. I went ahead and ordered the replacement, I'll scrutinize that refurbished unit when I get it. Being the weekend it won't ship `till Monday. Didn't realize how much I depended on this darn phone until mine quit working right!
Well if it helps just one, I post this.
Our power went out for `bout an hour. Later I was still frustrated with the 6P and started messing with it, damn it was fast again. Went to sites immediately, went to the playstore and tried to get an app that I had given up on getting earlier and ~10Mb was downloaded and installed in 4 or 5 seconds!!
I hadn't even tried using the phone when I was out the last couple of days. That plus the fact that my Asus OnHub was down, it probably lost it's cache. Kept the settings but damn I'm gonna unplug it for a min or two the first of each month now!
Cancelled the replacement..... nothin-to-see-here-move-along........