Hey guys, sorry for the late post. I recently purchased the S7 edge AT&T when it first released. Since then, the camera lens has shattered, a small crack has appeared on the bottom left edge, and my power button and volume down keys have stopped working. My experience with the S7 edge has been anything but pleasant. The last of my issues, the power button and volume down, is quite recent. The story is as follows. About 2 weeks ago, I had this exact same problem after installing all my new apps, having just received the brand new phone. For some time, the power button(and volume-down) worked as it should, but 30 minutes later, it just quit functioning. I factory wiped the device and it was fixed. After the wipe, I choose to start the device with a fresh hard drive, meaning I opted not to use any backups, and it worked fine. I installed the apps one by one to see which app was causing the power button to stop working, and no app caused it again. That is, till now. I have not installed any new apps, everything was working fine at 7PM today(its 10PM now), when around 7:30, my power button and volume down bottom stopped working, again. Obviously, the clear fix would be to factory reset the device once again, but does anyone know why this happening, what I can do for a permanent fix, or does this mean I have a defective device?
Thanks, pant2002.
0verdaflow said:
I dont know but i would contact samsung.. are you sure u got a new deviced or maybe they "fixed it " ?
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Im sure I got a new device, I bought it 2 days after it was released.
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So I just booted up my new tab, started setting it up and it worked great. Started up a youtube video, then it locked up. Touchscreen stopped working, power buttons still work though. WTF? should I return it? It It turns on when I press the power button, but that its. Touchscreen is no responding
Lmao messed up the title : (
Is there a way to reboot it?
Try holding down the volume down(the left one) and the power button down for 5 seconds to force the tab to shut off. Then turn it on and see if the problem is still there. If so then return it and get a new one.
Sent from my GT-P7510 using XDA Premium App
I've noticed this a few times on mine. A quick press of the power button usually fixed it.
ericc191 said:
I've noticed this a few times on mine. A quick press of the power button usually fixed it.
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Okay I am not the only one. The last two days Ive been getting these weird lock up. Hitting the power button will resolve it. Mostly its happening when I am surfing the net.
dazz87 said:
Okay I am not the only one. The last two days Ive been getting these weird lock up. Hitting the power button will resolve it. Mostly its happening when I am surfing the net.
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I am having the same issue. I had a 32GB 10.1 from Amazon.com that worked flawlessly and then I saw the deal on eBay from Datavis for 529.00 so I ordered one from them. I never had this issue with the Amazon unit.
I wonder if I should return it or wait until something is addressed by Samsung.
Return it right away if it is freezing. That is only going to get worse.
Mine did that aswell, got so bad it would lock up then i hit the lock button and unlcok the tab is starts working then 1 minutes later same thing this happened for about a day or so then i called amazon they sent a replacement but then my tab just stopped doing that its been more than a week and hasn't done it since. im thinking of just returning the replacement back to amazon since the whole process or regetting apps is a pain.
I had to return mine, since it was not responding at all, no reboot or any power button presses would resolve it. It happened suddenly, before it was working just fine.
I'm on my 3rd (and final) Galaxy Tab... the two previous ones I had exhibited the same behavior. Unlock the screen, but the touchscreen doesn't work. It shouldn't do that, and if this 3rd device does that even once, it gets returned, I get my money back, and I'll stick with the Asus Transformer.
I just got my A7+ this weekend and I love it. The only problem is it will not resume from standby. If the screen goes off, either by hitting the power button or timeout the green led starts to flash and the lcd turns off. When I press the power button to wake the tablet the led turns on solid green, the screen flickers and nothing. The only way I can get the tablet to work again is to turn it off completly by holding the power button for 10 seconds and reboot it. I did a factory reset and installed the latest firmware. Any ideas on what could be causing this problem ?
Thanks for the help.
i have the same problem.
Hey guys, I bought a refurb A7+ last week and have not had this issue. Which (factory) firmware version do you have ? Mine is build QAJ3000.3.0018 .
Have either of you sideloaded anything unusual ?
Cheers !
I also got mine refurbished, for $120 can't beat that ! I have the same build number. I did not side load any apps, it was dowing it right out of the box. Anyways I got tierd of playing with it so I brought it back to the store and they exchanged it for me. The new one works perfectly ! Just waiting for a rom now
digidog_A7+ said:
Hey guys, I bought a refurb A7+ last week and have not had this issue. Which (factory) firmware version do you have ? Mine is build QAJ3000.3.0018 .
Have either of you sideloaded anything unusual ?
Cheers !
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This problem was fixed with the 3.0021 firmware release on the eLocity website. As of today, there is a newer update to the rom 3.0022 which fixes wiping user data from the device.
I have the same issue and it is with the 3.0021 FW.
I have had the same problem with mine since new, I am using the newest firmware and the issue is still there. I can get it to wake up some times if I just rapidly push the power button until the screen flashes on. I don't know what to do with this thing, it would be great with ICS but between the wake issue, Froyo, choppy video, and poor support I am about to throw in the towel on this one.
I have the 3.0022 firmware installed and if I decide to force sleep (soft press of power button) I can duplicate the sleep issue, almost get myself into a panic mode, but then after a few tries it will wake up. They say that 3.0022 fixes it, but it does not. I have display set to not time-out. It's an annoying issue.
First of all, I have been using this phone for over 18 months without any issues it is an amazing phone, but, all of the sudden all lower buttons (back, home and search) are not working anymore. It all started a few days ago and only the Home button started to fail but worked again after a phone restart, and now even after a restart all 3 buttons does not work
So far I have tried:
1. A hard reset, lost all my data but that did not fixed the buttons.
2. Opened the phone uncovering the display and mainboard trying to see if a cable was not fully plugged in but no, then I assembled it again. This made the buttons works for almost a day but then failed again.
My phone is already out of warranty, does somebody has/had the same issues?, what can I do to resolve or should I just get a new phone???
TJBoy said:
First of all, I have been using this phone for over 18 months without any issues it is an amazing phone, but, all of the sudden all lower buttons (back, home and search) are not working anymore. It all started a few days ago and only the Home button started to fail but worked again after a phone restart, and now even after a restart all 3 buttons does not work
So far I have tried:
1. A hard reset, lost all my data but that did not fixed the buttons.
2. Opened the phone uncovering the display and mainboard trying to see if a cable was not fully plugged in but no, then I assembled it again. This made the buttons works for almost a day but then failed again.
My phone is already out of warranty, does somebody has/had the same issues?, what can I do to resolve or should I just get a new phone???
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Just let the phone rest for a day, or 3 days, then check it but dont turn it on until the days passes. Usuall this works for all phones with touch panel.
stevediaz said:
Just let the phone rest for a day, or 3 days, then check it but dont turn it on until the days passes. Usuall this works for all phones with touch panel.
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can somebody confirm that this works?? because i have the same problem but i really need the phone so i have to be sure that leaving it for three days will fix that
Same problem
My back, search, camera, home, & up volume is not working at all. I have to turn off and on my phone if I want to go to a different app. I have took the battery out, tried turning it off, and 100% rebooting it (and loosing everything) but nothing seems to be working.
Not sure what to do now. I really need my phone and cant afford to get a new phone. It sucks having to turn it off and on so much and it is killing the battery.... :crying:
KT72889 said:
My back, search, camera, home, & up volume is not working at all. I have to turn off and on my phone if I want to go to a different app. I have took the battery out, tried turning it off, and 100% rebooting it (and loosing everything) but nothing seems to be working.
Not sure what to do now. I really need my phone and cant afford to get a new phone. It sucks having to turn it off and on so much and it is killing the battery.... :crying:
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try to flash a new rom, such as dyanamics rom posted here, it may repair any damage
I am also having same issue on my focus ... any suggestions!
Sent from my MB526 using xda app-developers app
Bump
Sent from my MB526 using xda app-developers app
Can't it be a hardware problem??? there are replacement parts for cheaper price in ebay
I was listening to an audiobook when my phone suddenly died. It would not start back up, so I removed the battery. When I replaced the battery, the samsung logo would pop up but after about a second it would go black again. It will not start again until I remove/replace the battery, at which point it does the one second shutdown again.
At one point I got the phone to boot (no idea what I did differently) and I noticed that it got very hot around the camera area before going black again. A second time I was able to get into recovery, where I did a factory reset. Booted back up and it seemed to be okay, but then heated up very quickly and shut down.
Now, even if the phone is totally cool, I cant get past that 1 second of samsung logo. I'm really at a loss here, and totally screwed without my phone because I am traveling non-stop for the next 2 weeks. Does anyone know how I might try to troubleshoot this? Thanks
Possibly flash a new ROM and start over. That's what I would do
This EXACT situation happened to me yesterday! I was streaming from Google music, it was on the charger and things were fine. A call came in and the phone started vibrating like crazy and wouldn't stop. The screen went black and it kept vibrating. Finally it went off. On boot it will get to my lock screen and then crash after about 30 seconds. If I take the battery out and try again it lasts another few seconds after boot. If I leave it for a LONG time with the battery out and restart it I can get like 2 mins on the next boot without it crashing. The top part by the camera is getting hot on my phone as well. Recovery mode and download mode start fine and the phone doesn't crash. I have some data on the internal that I want to save so I tried to use Odin to flash the most recent build L720VPUFNG2 as that would just install the OS and not touch the data. On the next reboot things seemed to be working fine and I got maybe 5 mins out of the phone before it crashed again. I still don't have enough time to get the data off so I think I'm just going to say screw it and wipe it completely. You guys know of a way I can backup this app data using Odin or recovery mode? My phone is currently unrooted. I'm new to all this tinkering stuff. Phone is out of warranty now anyway.
Threw on a custom recovery, backed up all my data, did a full wipe, now I am good as new.
It worked for awhile but now it is back to rebooting itself. Any idea what could be the issue? I'm assuming at this point it is hardware related. Why can recovery and download mode run consistently without crashing but when an os is fired up it has issues? If it was a hardware issue shouldn't it not work across the board?
So I had Sprint replace my phone on the 8th. I have been using my same batteries (1 stock 1 Anker) and chargers (some stock some not) without issue the past 5 days. I rooted and installed xposed and some modules (original broken phone was never rooted and was completely stock). Things were going great until tonight when it started reboot looping exactly like the old phone. I switched battery and same proble. After I took the battery out and left it out awhile it fired back up but I'm afraid the problem will return. Is it possible that the battery or charger randomly are causing damage to the phone? I only have 14 day warranty on this replacement and need to figure this out.
I have no idea maybe try just using your stock battery for a couple days. See how that goes then use your other battery for a couple days and see what happens.
i7vSa7vi7y said:
I have no idea maybe try just using your stock battery for a couple days. See how that goes then use your other battery for a couple days and see what happens.
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I think it was one of the xposed modules causing the issue. I realized the rebooting seemed to happen whenever I pressed the power button. I had installed a power menu module so perhaps it was the cause. I restored from a nandroid and uninstalled that module and things seem to be working now. Hopefully that was the cause and this thing won't start acting up again after the return period.
killerz298 said:
I think it was one of the xposed modules causing the issue. I realized the rebooting seemed to happen whenever I pressed the power button. I had installed a power menu module so perhaps it was the cause. I restored from a nandroid and uninstalled that module and things seem to be working now. Hopefully that was the cause and this thing won't start acting up again after the return period.
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That makes a lot of sense. Have to be careful with those Xposed modules. Don't get too carried away installing so many at one time and playing with them and then rebooting. You'll have a hard time figuring out which one is causing it. I'm pretty sure you found your problem.
i7vSa7vi7y said:
That makes a lot of sense. Have to be careful with those Xposed modules. Don't get too carried away installing so many at one time and playing with them and then rebooting. You'll have a hard time figuring out which one is causing it. I'm pretty sure you found your problem.
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That is exactly what I did I installed like 6 at once and things were working well for a few hours then disaster stuck. I think I won't play with this phone anymore as I am upgrading anyway and want to sell it in working order.
So things were going well for awhile and then the reboot loops started up again. I did some digging and read that apparently Samsung phones are notorious for sticking power buttons and the symptoms were exactly what I was experiencing. I watched some videos online how to open the phone and clean out the power button but it didn't make a difference. I then read that squeezing the connector for the power button with a pair of pliers sometimes does the trick. Not for me. So finally since I'm not under warranty, have no insurance, and the phone wasn't working anyway, I just ripped the white plastic part of the power button right off. Well, that seemed to do the trick. Phone immediately fired back up without issue and has been going strong. I glued a small thin piece of plastic where the old one used to be and I am back in action. If my little plastic piece solution eventually fails or breaks off I will consider soldering on a new button but so far so good.
If you have tried everything else, and are looking for last resort, try cleaning the power button with some alcohol, and if that fails, rip off that power button! Here is the video that gave me the idea: https://www.youtube.com/watch?v=3Glllc7bEJs and here are some other power button videos: https://www.youtube.com/results?search_query=s4%20power%20button&search_type=&aq=f&oq=
Hi guys I am in crisis of sorts. My home button stopped working yesterday on my Note 4 (bought in December through Verizon). This would be annoying enough, but it seems that the contact may be somehow stuck. While my screen is locked, almost every ten to twenty seconds it seems that my swipe screen appears. Also it seems that the phone itself is heating up or working harder with a significant battery drain. I can boot into recovery, so I assume that it still works to some degree.
*I have tried rebooting into recovery and erasing the cache.
*I have tried factory reset.
*I have wiped the area with alcohol rapidly in an attempt to clear any dust that may be causing this fiasco.
*I have even removed all 16 screws and separated the phone, freeing up the home button area to get a better target for my canned air.
None of this has worked and it is driving me nuts. I am working all weekend with 12 to 16 hour days and roll right into traveling on Monday for a week long training in the middle of BFE... I cannot think of a more horrible time for my phone to take a dive.
I tried to use the search function and have scoured the internet for people that have had this problem with the Note 4, and it seems that I am unique.
Can anyone PLEASE help me with some suggestions or some insight?
Thank you so much in advance,
David
replace phone under warranty.