[Q] Note IV Home Button Malfunction - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi guys I am in crisis of sorts. My home button stopped working yesterday on my Note 4 (bought in December through Verizon). This would be annoying enough, but it seems that the contact may be somehow stuck. While my screen is locked, almost every ten to twenty seconds it seems that my swipe screen appears. Also it seems that the phone itself is heating up or working harder with a significant battery drain. I can boot into recovery, so I assume that it still works to some degree.
*I have tried rebooting into recovery and erasing the cache.
*I have tried factory reset.
*I have wiped the area with alcohol rapidly in an attempt to clear any dust that may be causing this fiasco.
*I have even removed all 16 screws and separated the phone, freeing up the home button area to get a better target for my canned air.
None of this has worked and it is driving me nuts. I am working all weekend with 12 to 16 hour days and roll right into traveling on Monday for a week long training in the middle of BFE... I cannot think of a more horrible time for my phone to take a dive.
I tried to use the search function and have scoured the internet for people that have had this problem with the Note 4, and it seems that I am unique.
Can anyone PLEASE help me with some suggestions or some insight?
Thank you so much in advance,
David

replace phone under warranty.

Related

Touchscreen not responding after only 2 days

After only 2 days the phone froze. After soft reset the touchscreen and the front 4 buttons stopped responding. Tried several hard resets with no luck. I left the battery out for several hours, which let me finish the calibration process. The touchscreen worked for about 30 seconds, now it's dead again.
It's running the stock Dutch rom. Provider says they can't replace it and repairs can take up to 4 weeks.
Is there anything else that can be done before I send it back?
I don't think you have other options... if you have done a hard reset and still not working, send it back.
I figured i'd try to turn it on one more time before sending it back... what do you know, it works better than ever now (for 1h at least). This thing is driving me crazy.
Does anyone with more knowledge about touchscreens have any idea what might cause the part that's detecting the taps malfunction for a period of time and then fix itself?
I have another problem, I can see the sensors of the touchscreen (they should not be visible) even when screen is turned on. It affects image quality, because I see small green dots when I have a white background, it looks like dust and when I try to remove it, I realize it's not dust...
Still don't know if I should send it to the service, because it would take 4 weeks and I don't know how the world-warrant works. Hope you can resolve your issue or have a better tech.support near you.

HD2 Touch Screen Not Responding

Hi Guys i hope somebody who knows about capacitive touch screens can help me! I have taken my HD2 apart to fix a smashed camera lense. On removing the back cover i used a small screwdriver to prise off the back case and unclip it all round. It came off with no problem, i fixed the camera and put it back together. When i turned the device back on the touch screen isn't responding to my finger on any screen. Like i turned the touch screen off! The hard buttons still wok but nothing from the screen. Nothing looks damaged (I.e the glass isn't smashed). I seem to think i might have damaged something when prising the cover off with the screwdriver. Please, any suggestions would be really helpful!!!
Can anybody out there help with this? I am currently without a phone :-(
I have exactly the same problem, but it happened from nowhere. I didnot unscrew anything. Please Help
Check the flex cable.. this part are very delicate.
is this :
http://img.diytrade.com/cdimg/92507...creen_Full_LCD_for_HTC_Touch_HD2_HD_2_LEO.jpg
same problem
ive got the same problem, mine just stopped working, i performed a soft and hard reset, removed the battery still nothing. it worked for a moment but once locked it stopped working again, only the hard buttons.
same problem but it works on and off. basically the screen will respond until the phone is put into hibernate. the after that id have to push the phone button and end button back and forth until it responds
Same Issue independant of ROM
Same issue here.
Funny thing is it started a week or two ago randomly out of the blue.
Same scenario:
lock the phone can't get touchscreen to respond for unlock
Judging by these posts everyone started seeing this about the same time, maybe it's a software issue or background app .
Help!
I have same problem. It can work for a couple of hours or in 1-2 days then just stop responding, almost every time when in hibernate. Lets just hope it's not hardware failure.
This started happening to me this morning. Out of 50 tries, managed to unlock the phone three times only. This happened out of the blue, right after i removed my phone from the charger.
Have soft reset, hard reset, reflashed ROM, but the issue still remains.
I really really hope this is not a hardware issue.
Does anyone out there know how to solve this? My phone is virtually unusable right now...
Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.
dio62000 said:
Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.
Click to expand...
Click to collapse
You're probably right.
I've also tried everything. But kind of strange that if I lock when not on home tab it seems to work. And the screen, almost always, reacts as it should as long as I just dont' lock it.
I just started to get this issue. touch screen works fine until it hibernates. reflashed, still happens. found this in my search:
htcphones.net/htc-hd2-problems-with-touchscreen/
just got off the phone with tmo. they are sending me a new one.
Yeah, it happened to me as well. I opened a new thread like a month ago explaining the problem: http://forum.xda-developers.com/showthread.php?t=710282&styleid=15
and I contributed in another one concerning the same issue here: http://forum.xda-developers.com/showthread.php?t=708530
Summing all up, it ain't caused by a software or a ROM of some kind (at least in my case) because soft and hard resets didn't solve it nor did the flash of a stock ROM. The most probable cause is a digitizer (touchscreen) defect that appears randomly and totally out of the blue. The only thing to do in my opinion is to send the phone in for repair, which I did. It came back with a check mark on "calibrated screen" checkbox. As of now phone's working fine and I hope they solved it even though I read of other people who have had their leo's screens completely replaced..
A curious side note: htc care reset to zero my phone's call duration timers..
I'm not sure if it's the screen. In my case I think it's the connector from the screen to the motherboard, because pressing the housing seems to help.
But let's see if HTC is able to repair it, I hope they are, because the problem is so random they might not even see it
After losing functionality on my touch screen for a week, finally decided to send it in. Took the trouble to revert my HSPL to original and Stock Rom.
Repair should take about a week. Now I'm stuck with an ancient Nokia 6230i for this week. I feel so lost without my ppc. Have had one for as long as I can remember.
Hopefully the phone comes back okay...
I've had so much problem with the screen not responding so I did all backup then reflashed, hard reset to put the device back to stock. Did this during the weekend, I even fired up my old iphone 3g to have as backup phone.
All set today to go to the store and have it repared under warranty.
But since Sunday evening it works perfect. I've been testing it a lot and the screen has not stop responding even once.
This might be just temporarily but does anyone else experienced something like this?
Mine sometimes worked well for hours... days... but eventually the problem came back.
Mine died on me when I was actually out of the country (stuck in Vietnam without a phone). It would work for 5 minutes, then stop for hours. I would have to switch my phone on and off for a couple hundred times before it worked for another 5 minutes...
Got so tired of it that i sent back my HD2 for warranty repair. Expect it to be back tomorrow (or Friday at the latest). Hope there's no further problems with it.
I hate to say it, but the HD2 is known for its highly defective touchscreen. Even when it's working, a lot of people experience strange and bothering events, such as the touchscreen "touching" itself, a very high/very low screen sensitivity all of a sudden, the tilting of the screen to one of the four corners of the device and so on and so forth.
With a device so expensive one would expect it to work flawlessly. Seems to me that HTC doesn't think the way we do...

[Q] Nexus 4 hardware issues

Hi,
After being a long time lurker and benifiting hugely from the XDA community, I've ran into a problem with my Nexus 4 that has led me to create this thread (after having found nothing through searches).
I recently dropped my phone into a pond (clean pure water). I plucked it out quickly, dried it off, removed my SIM and left it to sit in some rice for 48h.
I pulled it out, and it worked just fine. However, as often happens with water damage, I am now, several days later, experiencing some frustrating issues.
When the screen switches off (screen timeout, lock button, proximity sensor during a phone call) I am unable to wake it. The screen is still responsive to touch, as I can unlock the screen and then hit the volume buttons and hear a sound, or if music is playing it will continue to play for example, so the phone isn't off. When in the right light, I can actually see the screen, but it's very very very dim (unusable).
I am rooted + CWM + custom roms / kernels.
What I have tried :
- Changing roms (AOKP, CM)
- Kernels (Franco, stock, CM) to no avail, as well as doing a factory data reset from CWM.
- More rice
- Software stuff, like disabling lock screen, setting brightness to max, using volume to unlock.
What I haven't tried:
Doing a full reset with a factory image (as I'm currently on holidays)
Opening the phone and playing around.
Has anyone experienced similar issues? Any help would be appreciated. Is this just a send back to Google situation?
Many thanks,
Jooci said:
Hi,
After being a long time lurker and benifiting hugely from the XDA community, I've ran into a problem with my Nexus 4 that has led me to create this thread (after having found nothing through searches).
I recently dropped my phone into a pond (clean pure water). I plucked it out quickly, dried it off, removed my SIM and left it to sit in some rice for 48h.
I pulled it out, and it worked just fine. However, as often happens with water damage, I am now, several days later, experiencing some frustrating issues.
When the screen switches off (screen timeout, lock button, proximity sensor during a phone call) I am unable to wake it. The screen is still responsive to touch, as I can unlock the screen and then hit the volume buttons and hear a sound, or if music is playing it will continue to play for example, so the phone isn't off. When in the right light, I can actually see the screen, but it's very very very dim (unusable).
I am rooted + CWM + custom roms / kernels.
What I have tried :
- Changing roms (AOKP, CM)
- Kernels (Franco, stock, CM) to no avail, as well as doing a factory data reset from CWM.
- More rice
- Software stuff, like disabling lock screen, setting brightness to max, using volume to unlock.
What I haven't tried:
Doing a full reset with a factory image (as I'm currently on holidays)
Opening the phone and playing around.
Has anyone experienced similar issues? Any help would be appreciated. Is this just a send back to Google situation?
Many thanks,
Click to expand...
Click to collapse
Your backlight has became faulty. Presumably the circuitry that tells it to turn on when out of standby is damaged, I'd suggest sending it to google as this will be very hard to fix at home without good knowledge of circuitry and good practice with a soldering iron.
Harry GT-S5830 said:
Your backlight has became faulty. Presumably the circuitry that tells it to turn on when out of standby is damaged, I'd suggest sending it to google as this will be very hard to fix at home without good knowledge of circuitry and good practice with a soldering iron.
Click to expand...
Click to collapse
Hi,
Thanks for your response. I was curious as to whether it was a hardware issue or not, seeing as the backlight did work for a few days, and that the backlight does work when I switch the phone on.
I guess this is a send back to Google then... Although I have no idea how much they charge for repairs.
Cheers,
new signs
Harry GT-S5830 said:
Your backlight has became faulty. Presumably the circuitry that tells it to turn on when out of standby is damaged, I'd suggest sending it to google as this will be very hard to fix at home without good knowledge of circuitry and good practice with a soldering iron.
Click to expand...
Click to collapse
The phone is reworking now... from time to time. In the past 3 weeks it's gone totally back to 100% functionnality 3 times, for about 48h total. It seems totally disjointed from what i'm doing (driving, or in a club).
When the phone works properly, the Screen shows up in my battery consumption stats normally ; I have noticed when the backlight is not working (so I'm unable to wake the phone) that the "Screen" does not show up in the battery consumption stats. What could this mean? I'm still tossing up about sending the phone to Google or just selling it for parts and buying a new Nexus. If the phone is sometimes working, does this mean it should be a quick (and cheap) fix? Or will the whole motherboard have to go?
Thanks again

Phone instantly reboots?

I was listening to an audiobook when my phone suddenly died. It would not start back up, so I removed the battery. When I replaced the battery, the samsung logo would pop up but after about a second it would go black again. It will not start again until I remove/replace the battery, at which point it does the one second shutdown again.
At one point I got the phone to boot (no idea what I did differently) and I noticed that it got very hot around the camera area before going black again. A second time I was able to get into recovery, where I did a factory reset. Booted back up and it seemed to be okay, but then heated up very quickly and shut down.
Now, even if the phone is totally cool, I cant get past that 1 second of samsung logo. I'm really at a loss here, and totally screwed without my phone because I am traveling non-stop for the next 2 weeks. Does anyone know how I might try to troubleshoot this? Thanks
Possibly flash a new ROM and start over. That's what I would do
This EXACT situation happened to me yesterday! I was streaming from Google music, it was on the charger and things were fine. A call came in and the phone started vibrating like crazy and wouldn't stop. The screen went black and it kept vibrating. Finally it went off. On boot it will get to my lock screen and then crash after about 30 seconds. If I take the battery out and try again it lasts another few seconds after boot. If I leave it for a LONG time with the battery out and restart it I can get like 2 mins on the next boot without it crashing. The top part by the camera is getting hot on my phone as well. Recovery mode and download mode start fine and the phone doesn't crash. I have some data on the internal that I want to save so I tried to use Odin to flash the most recent build L720VPUFNG2 as that would just install the OS and not touch the data. On the next reboot things seemed to be working fine and I got maybe 5 mins out of the phone before it crashed again. I still don't have enough time to get the data off so I think I'm just going to say screw it and wipe it completely. You guys know of a way I can backup this app data using Odin or recovery mode? My phone is currently unrooted. I'm new to all this tinkering stuff. Phone is out of warranty now anyway.
Threw on a custom recovery, backed up all my data, did a full wipe, now I am good as new.
It worked for awhile but now it is back to rebooting itself. Any idea what could be the issue? I'm assuming at this point it is hardware related. Why can recovery and download mode run consistently without crashing but when an os is fired up it has issues? If it was a hardware issue shouldn't it not work across the board?
So I had Sprint replace my phone on the 8th. I have been using my same batteries (1 stock 1 Anker) and chargers (some stock some not) without issue the past 5 days. I rooted and installed xposed and some modules (original broken phone was never rooted and was completely stock). Things were going great until tonight when it started reboot looping exactly like the old phone. I switched battery and same proble. After I took the battery out and left it out awhile it fired back up but I'm afraid the problem will return. Is it possible that the battery or charger randomly are causing damage to the phone? I only have 14 day warranty on this replacement and need to figure this out.
I have no idea maybe try just using your stock battery for a couple days. See how that goes then use your other battery for a couple days and see what happens.
i7vSa7vi7y said:
I have no idea maybe try just using your stock battery for a couple days. See how that goes then use your other battery for a couple days and see what happens.
Click to expand...
Click to collapse
I think it was one of the xposed modules causing the issue. I realized the rebooting seemed to happen whenever I pressed the power button. I had installed a power menu module so perhaps it was the cause. I restored from a nandroid and uninstalled that module and things seem to be working now. Hopefully that was the cause and this thing won't start acting up again after the return period.
killerz298 said:
I think it was one of the xposed modules causing the issue. I realized the rebooting seemed to happen whenever I pressed the power button. I had installed a power menu module so perhaps it was the cause. I restored from a nandroid and uninstalled that module and things seem to be working now. Hopefully that was the cause and this thing won't start acting up again after the return period.
Click to expand...
Click to collapse
That makes a lot of sense. Have to be careful with those Xposed modules. Don't get too carried away installing so many at one time and playing with them and then rebooting. You'll have a hard time figuring out which one is causing it. I'm pretty sure you found your problem.
i7vSa7vi7y said:
That makes a lot of sense. Have to be careful with those Xposed modules. Don't get too carried away installing so many at one time and playing with them and then rebooting. You'll have a hard time figuring out which one is causing it. I'm pretty sure you found your problem.
Click to expand...
Click to collapse
That is exactly what I did I installed like 6 at once and things were working well for a few hours then disaster stuck. I think I won't play with this phone anymore as I am upgrading anyway and want to sell it in working order.
So things were going well for awhile and then the reboot loops started up again. I did some digging and read that apparently Samsung phones are notorious for sticking power buttons and the symptoms were exactly what I was experiencing. I watched some videos online how to open the phone and clean out the power button but it didn't make a difference. I then read that squeezing the connector for the power button with a pair of pliers sometimes does the trick. Not for me. So finally since I'm not under warranty, have no insurance, and the phone wasn't working anyway, I just ripped the white plastic part of the power button right off. Well, that seemed to do the trick. Phone immediately fired back up without issue and has been going strong. I glued a small thin piece of plastic where the old one used to be and I am back in action. If my little plastic piece solution eventually fails or breaks off I will consider soldering on a new button but so far so good.
If you have tried everything else, and are looking for last resort, try cleaning the power button with some alcohol, and if that fails, rip off that power button! Here is the video that gave me the idea: https://www.youtube.com/watch?v=3Glllc7bEJs and here are some other power button videos: https://www.youtube.com/results?search_query=s4%20power%20button&search_type=&aq=f&oq=

Meizu MX5 - Screen problem

Hello everyone. I need your urgent help on this issue. I have been using Meizu MX5 for 4 months now. But yesterday something unusual happened. With out any physical damage, any software upgrade, my phone’s screen start to behave like crazy. By mean without any physical damage, I mean there wasn't any at the time being. But I dropped phone about 1 month ago from about 20 cm to floor, and that is all.
Screen became white again out of nowhere. I was trying to switch off/on the phone to get something. And it became normal. Without knowing any reason screen went white (sometimes orange) again. This process continued about 10 times.
I did hard reset and re-installed firmware again just eliminate the software problem, if there is any. It worked temporarily. However, in the morning, I woke up and saw that the problem came back.
I am thinking it could be a physical damage. Because when I gently squeeze the phone I can see the abnormal change on the screen (i.e appearing flyme sign and moving around abnormally, then again white screen).
Please help me on this issue as I have no idea how deal with it. What is the problem exactly? Did something like this happened to you? Is there any way to fix it without taking it to service?
Thanks in advance for your time and insights.

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