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Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
tiny bump
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
scream4cheese said:
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
No, I'm sorry. I had edited down my original question and now it doesn't make complete sense. What I meant was that my phone died on me but I left my bootloader unlocked after reflashing with the image from the developer.google site. I never rooted it but failed to lock the bootloader after reflashing. Now I have the red light of death.
The $700 comes from them holding $300 on my credit card during the RMA process, only to find that I've voided my warranty by having an unlocked bootloader and them charging me for it. That would be over $700 for an N4 that could just do the exact same thing again.
I honestly don't want this phone anymore if all of them are going to die after only a couple weeks use.
The phone is designed to be unlockable via a simple command, so the fact that you have done that should in no way invalidate your warranty. You should have no problem with an RMA.
Sent from my Nexus 4
There is a fix for the red light of dead... It's a hardware problem tho, let me find the youtube video.. brb
I can't find the video (i'm at work) and I have it bookmarked at home, it's on xda tho, you must take out the back part and release a part of the hardware.. It's easy and the guy who found out made several examples, in which if he pressed that chip = red light appear, leaving it without much pressure = normal
I guess take the back off , remove the battery connector , reconnect the connector after a few minutes and put it on charge
Sent from my Nexus 4 using Tapatalk 2
If the phone is dead, what does it matter if the bootloader is unlocked?
Sent from my Nexus 4 using Tapatalk 2
Most everyone says that an unlocked BL voids the warranty, but it doesn't specifically say that in the warranty documentation. I think I'm going to let this thing run down as much as possible then try to connect to it over the weekend, then call Google on Monday if I have no success. Wonder if I should be upfront with the unlocked BL?
you haven't voided the warranty. Honestly, these companies rarely check for those kind of things. They don't have much time to investigate so they go straight to fixing it. I sent my rooted epic 4g w/ screwed up NV items (screwed em up while flashing) in for a fix and they fixed it for me no charge. You should be fine.
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
simms22 said:
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
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Click to collapse
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
First of all, I don't get it. Nexus has been great to me, and the 3 others I know who bought it, love it too. Build quality is good, and stock, no issues. Even if you root it, chances of something like that happening are low. I used to have all kinds of phones, from gs2&3 to note 2 to HTC one x. None of them were as hard to mess up as the nexus.
But as far as your original question goes... I rmad galaxy nexus to Google because my earpiece became very crackly. Mine was rooted and unlocked. I kept on putting it off until I realized that the label they sent was only good for 14 days. Ended up sending it rooted and with custom ROM on it, figured might as well try. No issues at all. They didn't say a word.
Sent from my Nexus 4 using xda app-developers app
chrisMBP said:
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
Click to expand...
Click to collapse
I reflashed stock firmware onto it in hopes of improving battery life - per a thread on this forum. For me, rooting is unnecessary on the Nexi because there isn't any manufacturer or carrier bloatware to get rid of. I honestly did consider rooting it to try an underclocking app to maybe improve battery life, but it seemed too much of a PITA.
They got my old phone last Wednesday, but the charges are still pending as of today. I decided to go ahead and open the replacement and not worry about it anymore. I noticed the replacement has a higher number serial number, so now I'm off to read the thread that tries do decode it!
Thanks all.
I just recently encountered the Red Light problem on my N4 and requested an RMA this morning. I left it on the charger for a few hours and came back to it to check and it magically recovered. (After me screwing with it for 3 hours with no luck). I have the limited edition white version after already having the original black one in December. My question is, what should I do about the RMA? I still have the confirmation email that's available until tomorrow to accept it. I just don't know whether to keep my current device or receive the new one (refurbished sadly) and will they void my warranty if I decide to refuse it.
Sent from my Nexus 4 using Tapatalk
Bonsai92 said:
I just recently encountered the Red Light problem on my N4 and requested an RMA this morning. I left it on the charger for a few hours and came back to it to check and it magically recovered. (After me screwing with it for 3 hours with no luck). I have the limited edition white version after already having the original black one in December. My question is, what should I do about the RMA? I still have the confirmation email that's available until tomorrow to accept it. I just don't know whether to keep my current device or receive the new one (refurbished sadly) and will they void my warranty if I decide to refuse it.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Well.. They don't cancel your warranty if you cancel thr RMA. But it's better to be sure that the red light thingy doesn't happen again. I would go through with the RMA.
Guys I'm starting this thread to share your experience and feedbacks if anyone has faced any problems and given the phone for RMA, warranty etc
What was the reason?
Was your phone boot loader unlocked? Did they accept the warranty?
Was the problem solved
Use this format :
Country :
Reason :
Bootloader Status : Locked /Unlocked
Time Taken :
Problem Solved :
Just copy paste and use
Sent from THE motog
My first question.. Since it's almost five months now ..
Is there a single case of phone being sent to warranty.. AFAIK I haven't heard on any such cases..
Barring the few first day faults like dead pixel ,speaker distortion
I mean had anybody run across I problem after using for some period
Sent from THE motog
I am sure they are out there, some guy was having issues, he sent it in, few days later got it back but problem persisted and he got a refund he had the phone two months
Sent from my LT30p using Tapatalk
vNa5h said:
My first question.. Since it's almost five months now ..
Is there a single case of phone being sent to warranty.. AFAIK I haven't heard on any such cases..
Barring the few first day faults like dead pixel ,speaker distortion
I mean had anybody run across I problem after using for some period
Sent from THE motog
Click to expand...
Click to collapse
I've tried dealing with Motorola Mobility due to a faulty battery, but because of the unlocked bootloader they didn't want to help (for free).
got replacement for the problems explained here
http://forum.xda-developers.com/showthread.php?t=2708935
dnana_28 said:
got replacement for the problems explained here
http://forum.xda-developers.com/showthread.php?t=2708935
Click to expand...
Click to collapse
so the bootloader was not unlocked then
vNa5h said:
so the bootloader was not unlocked then
Click to expand...
Click to collapse
nope bootloader was locked
Any recent updates guys
Sent from THE motog
My vibrate motor went out, got an RMA for warranty repair. They said they were sending me a "loaner" within 10 days. Got a bit nervous of what they might send me but received package 2 days later which turned out to be a brand new phone. Sent broke phone back with their prepaid package and got an email three days later they received it and let them know if I had any problems with the "replacement". If your dead set on getting your exact phone back I suggest you ask when submitting your repair request. More than happy with my experience.
Non root, locked boot loader US GSM (xt1034)
Sent from my XT1034 using XDA Free mobile app
Any more feedbacks guys..
Esp with unlocked boot loader
Tap-a-talked from the MOTOG
vNa5h said:
Guys I'm starting this thread to share your experience and feedbacks if anyone has faced any problems and given the phone for RMA, warranty etc
What was the reason?
Was your phone boot loader unlocked? Did they accept the warranty?
Was the problem solved
Use this format :
Country :
Reason :
Bootloader Status : Locked /Unlocked
Time Taken :
Problem Solved :
Just copy paste and use
Sent from THE motog
Click to expand...
Click to collapse
i tried to root my phone the bootloader was unlocked, and i removed the unlocked bootloader logo from it, gave it in warranty got a replacement.
thefO_Okupkid said:
i tried to root my phone the bootloader was unlocked, and i removed the unlocked bootloader logo from it, gave it in warranty got a replacement.
Click to expand...
Click to collapse
Please mention place service center and reason too as that says a lot.. Since the process can vary from place to place
Tap-a-talked from the MOTOG
The root was unsuccessful dead android logo used to come every time I switch on.. Gave it to service center in Gujarat,India. Toke like 2 weeks for me to get a replacement got a new box,phone.and all
Sent from my XT1033
Anymore feedback guys
Tap-a-talked from the MOTOG
Has any one got their battery replaced under warranty?
On a different note I find a bit scary to leave our phones with so much Private data under the hands of service centers. On the other hand there's not much option other than to delete your data.
vkk178 said:
Has any one got their battery replaced under warranty?
On a different note I find a bit scary to leave our phones with so much Private data under the hands of service centers. On the other hand there's not much option other than to delete your data.
Click to expand...
Click to collapse
What are you afraid of.. Most of them are noobs anyway
Tap-a-talked from the MOTOG
vNa5h said:
What are you afraid of.. Most of them are noobs anyway
Tap-a-talked from the MOTOG
Click to expand...
Click to collapse
Noob or not ,if you leave it more than a day, they can anyways look into your private data , gmail ..etc . What's there to stop them ?
vkk178 said:
Noob or not ,if you leave it more than a day, they can anyways look into your private data , gmail ..etc . What's there to stop them ?
Click to expand...
Click to collapse
Reset your phone before handing it to them.
Sent from my XT1033 using XDA Free mobile app
My Vibrator went bad. I have flashed lot of custom roms to check, but still the issue persisted..
So, i flashed the stock rom, recovery and locked the bootloader and gave it to a service center. The rom was like stock, but if they verify against motorola website, then they can figure out that i have requested bootloader unlock key. Anyway, They have accepted it and given a challan
Will update in case of any issue with warranty due to unlocked bootloader..
Location: Mumbai, India
Country: Italy
Reason: there were some dead pixels
Bootloader Status: Unlocked
I used Amazon's warrenty, but this can help...
UPDATE 1/14/2017
So after calling uncountable times from Uruguay to Google, Best Buy and Huawei. I finnaly made some progress. I call Huawei and they told me that if I was still on the warranty period they will help me with my device. So they asked me for some photos of the phone and a copy of the recipt of my purchase. After 3 days of waiting I recive a mail with a label from UPS to send my phone, I was really surprised because the payed for a shippment by plane of 130 dollars. I sent the phone and they told me that in a few days they will email me back telling me if my phone it's able for a repair or the will replace and upgrade my phone, (by adding extra memory). I'll keep up to date this post.
BTW thanks to all of you who tried to help me!
A week ago my phone just simply turn off and never boot up again. The ONLY thing that i notice its that the phone was making a electric sound near the top speaker, but the phone didn´t turn on the red light. So i take it to a third party phone repair service and they told me that the motherboard was dead and they couldn´t fix it because here (in URUGUAY) there are no parts for this phone. So im asking u what to do. Send the phone back tu USA to a repair service, buy a new motherboard and repair it by myself.
IMPORTANT: The phone has lees than a year but i buy it on a travel tu USA so the warranty here in Uruguay doesn´t do anything.
Sorry for my english!
Thank U
http://www.globaldirectparts.com/Huawei-Google-Nexus-6P-Parts-s/24884.htm
Sent from my Nexus 6P using Tapatalk
---------- Post added at 05:20 PM ---------- Previous post was at 05:19 PM ----------
I'd repair it myself or buy a new phone sending it off is going to cost about the same most Likely.
Sent from my Nexus 6P using Tapatalk
Work on EUR (ITA) only?
My phone just stopped functioning about a 3 months ago. It would just bootloop without access to bootloader or anything. I called Google (3times) and finally they gave me a new one. The first two wanted me to mail it to huawei for 4 weeks without a phone. The 3rd was american and shipped me one. Its probably a doable repair only that the back its a ***** to get off I think. I'd do it myself
dontbeweakvato said:
My phone just stopped functioning about a 3 months ago. It would just bootloop without access to bootloader or anything. I called Google (3times) and finally they gave me a new one. The first two wanted me to mail it to huawei for 4 weeks without a phone. The 3rd was american and shipped me one. Its probably a doable repair only that the back its a ***** to get off I think. I'd do it myself
Click to expand...
Click to collapse
OMG, my phone bootloop without access recovery or format phone on fastboot,but my problem is called hawuei or google,I have some important business file that I would delete all the phone before giving them
wonderdroid87 said:
OMG, my phone bootloop without access recovery or format phone on fastboot,but my problem is called hawuei or google,I have some important business file that I would delete all the phone before giving them
Click to expand...
Click to collapse
Try this, Power off phone completely. Press power and volume down and hopefully boots into bootloader.
Bootloader works but flash factory success,after reboot not work and recovery not work
wonderdroid87 said:
Bootloader works but flash factory success,after reboot not work and recovery not work
Click to expand...
Click to collapse
I'm having the same issue. :|
Motherboard issue
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
rahulvasisht7 said:
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
Click to expand...
Click to collapse
Having the same problem as yours bro. But they asked me 14000 INR. So I happened to give it to third party service center and they tried to solve the problem, in fact the phone booted up and now it's in bootloop and they suggested me to take it to authorized service center as they couldn't solve the bootloop issue and they say it's a software issue (they took 2200 INR). Hope it gets solved through the software. I'll update when they give an update. If this doesn't work, i'll just buy a pixel 2
rahulvasisht7 said:
....Please help me out guys.
Click to expand...
Click to collapse
Sure. Time to get a new phone and move on.
rahulvasisht7 said:
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
Click to expand...
Click to collapse
Sorry, I don't mean to hijack this thread.
Anyways, my phone lasted 1 year and 2 months, so basically the phones are clocked to fail after warranty.
I suggest you try the 4 core boot image fix if the phone is bootlooping. Have been running it for few months with this jugaad.
Nexus 6p- dead after 1 yr 9 months
Same problem has happened with me. The phone is now dead after using it for 1 year 9 months. Means 43000 for 1 year 9 months.
Please help me out as the huawei service centre is asking for 18k rs. Why i should pay for the problems that everyone is facing after i browsed the forums pages and lot of other websites.
I feel cheated after purchasing this phone. I was alot positive for nexus series. But they are waste.
Even the google support didnt gave a proper reply
Even i am facing the same issue . I also go to know from the service centre that they already had 30 such complaint. The phone was not physically damaged . This is not fare to pay 20,000 INR when we are not responsible for the issue .
jassun16 said:
Having the same problem as yours bro. But they asked me 14000 INR. So I happened to give it to third party service center and they tried to solve the problem, in fact the phone booted up and now it's in bootloop and they suggested me to take it to authorized service center as they couldn't solve the bootloop issue and they say it's a software issue (they took 2200 INR). Hope it gets solved through the software. I'll update when they give an update. If this doesn't work, i'll just buy a pixel 2
Click to expand...
Click to collapse
hey jassun, did the bootloop issue solve? please update what happened??
kat19 said:
hey jassun, did the bootloop issue solve? please update what happened??
Click to expand...
Click to collapse
Hello @kat19, the problem seems to be completely hardware and I should replace my botherboard in order for my phone to work. Since it costs too much for the replacement, I sat quiet and planning on buying a new Pixel 2 device. There is nothing I can do with the software for the device to work.
jassun16 said:
Hello @kat19, the problem seems to be completely hardware and I should replace my botherboard in order for my phone to work. Since it costs too much for the replacement, I sat quiet and planning on buying a new Pixel 2 device. There is nothing I can do with the software for the device to work.
Click to expand...
Click to collapse
But you said that local shopkeeper fixed it and it was only left with some software issue?? That gave me hope for mine.... :/
Silver color here too
if you have a friend in the USA they can request a warranty repair for you if you can get it to them
my mom did this for a friend who also bought it during travel to USA from Peru
kat19 said:
But you said that local shopkeeper fixed it and it was only left with some software issue?? That gave me hope for mine.... :/
Silver color here too
Click to expand...
Click to collapse
Yeah, it seemed to work for sometime that day and later it completely dead. I even confirmed with the shopkeeper that it's completely failed motherboard and it has to be changed in order for the device to work. Sorry!
---------- Post added at 01:45 PM ---------- Previous post was at 01:43 PM ----------
2x4 said:
if you have a friend in the USA they can request a warranty repair for you if you can get it to them
my mom did this for a friend who also bought it during travel to USA from Peru
Click to expand...
Click to collapse
The device is out of warranty. It's almost 1 year and 9 months old. So I'm sure it's not under warranty. Anyways thanks for the suggestion.!
jassun16 said:
..The device is out of warranty. It's almost 1 year and 9 months old. So I'm sure it's not under warranty. Anyways thanks for the suggestion.!
Click to expand...
Click to collapse
Is your bootloader unlocked? Have you tried flashing the 4 core boot image?
Hi everyone,
I have bought my phone last year in march and never had any issues with it.
A few days ago I have read on one forum that some guy saw that his rear glass was getting loose just like that withiot any drops etc.
Yesterday I have seen that the same is happening to my phone. It was just on one side and about 1mm, but today it got worse and got more loose. Also the phone restarted today itself, it never happened earlier...
I have checked another forum and saw that another guy has the exact same problem and it started days ago...
I suspect that it is because of the battery, it is really bad in the last few weeks, the issue is that I have a warranty for 2 years but as far as I know for the battery it is 1 year :/
Did anyone has similar experiences with the back glass?
Battery also 2 years. This is what Samsung said everytime when somebody complained about the opportunity to change the battery.
Pet1981 said:
Battery also 2 years. This is what Samsung said everytime when somebody complained about the opportunity to change the battery.
Click to expand...
Click to collapse
I am from Bosnia and in my Warranty card it says strictly that battery warranty is 12 months.... but this is not fair as my phone housing is bad it should be covered in the normal 2 year warranty
Interesting.
I know about 2 cases in Austria and Germany where the shop (were the phone was bought) had to change the batteries free of charge because there's a law that says that 2 years is the warranty.
And as not changeable batteries are a part of the smartphone the 2 years warranty is also for them.
Pet1981 said:
Interesting.
I know about 2 cases in Austria and Germany where the shop (were the phone was bought) had to change the batteries free of charge because there's a law that says that 2 years is the warranty.
And as not changeable batteries are a part of the smartphone the 2 years warranty is also for them.
Click to expand...
Click to collapse
Correct, though technicaly the OEM offers one year warranty and the seller of the device the 2nd year here in the EU. You should always contact the seller and let him deal with it.