Related
I've had the nightly AOKP ROM on my N4 for a week now (since I got it last Thursday) but it's been overheating and randomly rebooting for a while.
On top of that I've got a few scratches on it. Will they care if I try to get it replaced via RMA?
Also how long does it typically take to receive the email to order the RMA device? How long to receive it?
Obviously I'll return the software to stock before sending it back.
Thanks for any guidance.
dc496 said:
I've had the nightly AOKP ROM on my N4 for a week now (since I got it last Thursday) but it's been overheating and randomly rebooting for a while.
On top of that I've got a few scratches on it. Will they care if I try to get it replaced via RMA?
Also how long does it typically take to receive the email to order the RMA device? How long to receive it?
Obviously I'll return the software to stock before sending it back.
Thanks for any guidance.
Click to expand...
Click to collapse
please read google support information!
call and process the RMA because its overheating and rebooting randomly, this will start the RMA if you have had your phone for less than 15 days they will probably do an 'advance replacment' they will hold the cost of a replacement on your credit card and send a link to rebuy a new one.
you then arrange for your current one to be be picked up and returned to google when they recieve one back they reverse the charge.
just re-flash the stock roms and relock the bootloader before sending it back.
HOWEVER your using a custom rom since you got it return it to stock and see if its still overheating / rebooting it could just be AKOP if you can determine that is the hardware at fault then return it.
and next time use google to find your answers there are lots of RMA threads and official links already it didnt need a Q&A
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#AU
Sorry, I just learned all that after I posted the thread.
I guess my main questions are about AOKP and the scratches - will Google overlook this? Obviously they shouldn't know about the AOKP because I will restore it to stock.. but the scratches? It's nothing major.. but the back scratches easily.
Thanks
I doubt they'll care about signs of use like scratches on the back of your device.
Sent from my Nexus 7 using Tapatalk 2
From Google, when I asked them about scratches on my unit that will be replaced: "...Normal wear and tear is to be expected."
dc496 said:
I've had the nightly AOKP ROM on my N4 for a week now (since I got it last Thursday) but it's been overheating and randomly rebooting for a while.
On top of that I've got a few scratches on it. Will they care if I try to get it replaced via RMA?
Also how long does it typically take to receive the email to order the RMA device? How long to receive it?
Obviously I'll return the software to stock before sending it back.
Thanks for any guidance.
Click to expand...
Click to collapse
So it's been rebooting and overheating BEFORE you loaded AOKP while on stock, too?
They shouldn't care if it's scratched or not as long as you restore it back to full stock..
It's the ROM causing the issue. I'd be willing to bet money on it.
As mentioned above, verify it's a not a ROM problem first. If it is then you're just wasting everyone's time/money by RMA'ing it.
does anyone know how RMA are handled as far as shipping time, are they put in the back of the line or do they ship pretty fast.
They would ship in a timely manner. You cannot expect an RMA to take 8-10 weeks to ship.
Google likely has a large number of units sitting in their warehouse for RMA purposes only.
asawoszc said:
They would ship in a timely manner. You cannot expect an RMA to take 8-10 weeks to ship.
Google likely has a large number of units sitting in their warehouse for RMA purposes only.
Click to expand...
Click to collapse
has anyone actually confirmed that, has anyone done a RMA since the ordering came back up and actually received a replacement.
I've confirmed with a Google rep that RMA's are handled immediately as long as within the 15 days of receiving the original phone. This is a like-for-like swap situation.
EDIT: I've confirmed because I might need to RMA my phone myself due to extremely odd battery behaviours.
Yeah it's not a ROM issue. I restored it to stock last night and the problem is actually worse now than before. Usually it would only shut off/reboot a couple times a day but it's done it at least 10 times just TODAY since I've been awake (like 8 hours).
Thanks for the normal wear and tear answer. That's exactly what I was hoping to hear.
placed a replacement on Dec 2. Nothing yet except confirmation email.
dkotoric said:
has anyone actually confirmed that, has anyone done a RMA since the ordering came back up and actually received a replacement.
Click to expand...
Click to collapse
Yes. Here is my timeline...
11/13 - Ordered N4
11/28 - Received N4 in the mail
11/29 - Ordered an RMA unit due to earpiece buzzing and a weird bulge in the side of the phone
11/30 - received tracking number for RMA unit
12/6 - received RMA unit in the mail
Some additional info...
1) The tracking number just had a yellow box that said " a printing label has been created..." from 11/30 - 12/5. On 12/6 the tracking number was finally updated and said "Out for delivery". It was delivered at 10AM on 12/6.
2) The RMA unit they send you is actually just a brand new, fully packaged N4 with all accessories. Which explains why they ask that you send the defective unit back with the original documentation and accessories.
sn0warmy said:
Yes. Here is my timeline...
11/13 - Ordered N4
11/28 - Received N4 in the mail
11/29 - Ordered an RMA unit due to earpiece buzzing and a weird bulge in the side of the phone
11/30 - received tracking number for RMA unit
12/6 - received RMA unit in the mail
Some additional info...
1) The tracking number just had a yellow box that said " a printing label has been created..." from 11/30 - 12/5. On 12/6 the tracking number was finally updated and said "Out for delivery". It was delivered at 10AM on 12/6.
2) The RMA unit they send you is actually just a brand new, fully packaged N4 with all accessories. Which explains why they ask that you send the defective unit back with the original documentation and accessories.
Click to expand...
Click to collapse
so hows your new one holding up? no more buzzing sound?
Here is my timeline for the sake of it:
-Ordered RMA unit night of 12/6 (around 11 PM)
-Shipping confirmation (with tracking) - 12/8 around 3 AM
-Delivery is supposed to happen on Monday - 12/10
All times CST (UTC -6)
What would happen if you didn't ship the broken phone back to Google after receiving the replacement? Charged the full amount of a N4?
Killer0Kevin said:
What would happen if you didn't ship the broken phone back to Google after receiving the replacement? Charged the full amount of a N4?
Click to expand...
Click to collapse
The answer I received from the Play Store rep was YES. There is a hold for the full amount of the phone on your CC and if the RMA isn't received within 10 days you will be charged.
For those of you who's have a replacement RMA, are you in the U.S ? Did you have to send your unit back before they send out the new device ?
Someone had mentioned in another thread that they heard there were multiple people on this forum with the same issue as me. I tried the search function but wasn't able to figure out who else had this happen =/. I've seen the same thing happen during the Nexus 7 launch.
Basically I ordered two 16gb devices during the second order date, but when I received it I noticed they were both only 8gb . The IMEI # on my receipt (indicating 16gb) matches that on the box (indicating 8gb). I powered on one of them and I confirmed it was indeed it was 8gb. I contacted google, who basically said I will need to wait 6 weeks if I want the 16gb...
If this happened to you, how was it resolved? What else can I do in my situation?
But what did google say to the issue of ordering the 16 and getting an 8 instead? Telling you that if you want a 16 you'll have to wait 6 weeks does not address your issue. Did they refund you and or charge you for an 8 instead? Did they say they would send you an 8 instead of what you ordered?
If not, I would demand they send you what you ordered. Especially if they pulled a switch onu with authorization.
I don't see why u have to wait 6 weeks for their f.... Up mistake. They have tons stock for defect replacement call them and demand it
Sent from my Nexus 4 using xda premium
clockcycle said:
But what did google say to the issue of ordering the 16 and getting an 8 instead? Telling you that if you want a 16 you'll have to wait 6 weeks does not address your issue. Did they refund you and or charge you for an 8 instead? Did they say they would send you an 8 instead of what you ordered?
If not, I would demand they send you what you ordered. Especially if they pulled a switch onu with authorization.
Click to expand...
Click to collapse
Well of course they apologized for the error, which doesn't exactly solve anything -__-. At first I was told I would need to ship both phones back and they will process the refunds and then I can go through the reorder process again. I claimed that it was unreasonable I have to go to the end of the line and wouldn't have a phone to use. So they said I can keep using it for now.
I was sent a shipping label and told, "I was told that the estimated return time is up to 6 weeks. Please let me know if you would like to keep the device--return the device for the correct device----or--get a refund." What's the best option for me? I wonder if they will send me the devices first, because I'm afraid if I ship it back they might end up issuing me a refund and no device... or make me wait 6 weeks!
CoCoGirl886 said:
Well of course they apologized for the error, which doesn't exactly solve anything -__-. At first I was told I would need to ship both phones back and they will process the refunds and then I can go through the reorder process again. I claimed that it was unreasonable I have to go to the end of the line and wouldn't have a phone to use. So they said I can keep using it for now.
I was sent a shipping label and told, "I was told that the estimated return time is up to 6 weeks. Please let me know if you would like to keep the device--return the device for the correct device----or--get a refund." What's the best option for me? I wonder if they will send me the devices first, because I'm afraid if I ship it back they might end up issuing me a refund and no device... or make me wait 6 weeks!
Click to expand...
Click to collapse
ask them if you can keep devices until they send the 16gb ones.
This is the second thread I've seen where this happened, as usual google customer service is useless.
First, make sure the serial numbers on the receipt match the devices. If they do, call up, say you have rattling and speaker buzz in both units (and you probably do!!).
Request an RMA for both devices. They have stock set aside just for defects/RMAs.
Once you receive the replacements, make sure both are 16GBs then ship then back.
Google shouldn't make you wait 6+ weeks for their fvck up when they have replacement stock sitting right there!
Sent from my Nexus 4
FallN said:
First, make sure the serial numbers on the receipt match the devices. If they do, call up, say you have rattling and speaker buzz in both units (and you probably do!!).
Request an RMA for both devices. They have stock set aside just for defects/RMAs.
Once you receive the replacements, make sure both are 16GBs then ship then back.
Google shouldn't make you wait 6+ weeks for their fvck up when they have replacement stock sitting right there!
Sent from my Nexus 4
Click to expand...
Click to collapse
The RMA stock is on a 5-6 week back order they are out of RMA stock.
Sent from my Nexus 4 using Tapatalk 2
Jefferyrbrown1983 said:
The RMA stock is on a 5-6 week back order they are out of RMA stock.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Wouldn't be surprised. I see a lot of threads of users exchanging their devices because of their own fault and the silliest things that don't need to be rma in the first place
Sent from my Nexus 4 using xda premium
I just called Google and requested an RMA because of a faulty mic. If you are with in your 15 day return period, you can do this.
They said I would get my replacement with in 3-5 days, and they emailed me a return label before I hung up. Told me to send back my phone once I get the replacement. Once I get the replacement, I have 21 days to send them back the bad one.
clockcycle said:
I just called Google and requested an RMA because of a faulty mic. If you are with in your 15 day return period, you can do this.
They said I would get my replacement with in 3-5 days, and they emailed me a return label before I hung up. Told me to send back my phone once I get the replacement. Once I get the replacement, I have 21 days to send them back the bad one.
Click to expand...
Click to collapse
You might be waiting a while a very good friend of mine dirtyhamster has been waiting for 2 weeks and still doesn't have it. She was recently told all Rma's are on bo. But then just yesterday another pre-auth hit her card so maybe they got more RMA stock. Good lunch and I hope u get it sooner than later. BTW there is a RMA thread where u can probably get better info than with me.
Sent from my Nexus 4 using Tapatalk 2
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
tiny bump
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
scream4cheese said:
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
No, I'm sorry. I had edited down my original question and now it doesn't make complete sense. What I meant was that my phone died on me but I left my bootloader unlocked after reflashing with the image from the developer.google site. I never rooted it but failed to lock the bootloader after reflashing. Now I have the red light of death.
The $700 comes from them holding $300 on my credit card during the RMA process, only to find that I've voided my warranty by having an unlocked bootloader and them charging me for it. That would be over $700 for an N4 that could just do the exact same thing again.
I honestly don't want this phone anymore if all of them are going to die after only a couple weeks use.
The phone is designed to be unlockable via a simple command, so the fact that you have done that should in no way invalidate your warranty. You should have no problem with an RMA.
Sent from my Nexus 4
There is a fix for the red light of dead... It's a hardware problem tho, let me find the youtube video.. brb
I can't find the video (i'm at work) and I have it bookmarked at home, it's on xda tho, you must take out the back part and release a part of the hardware.. It's easy and the guy who found out made several examples, in which if he pressed that chip = red light appear, leaving it without much pressure = normal
I guess take the back off , remove the battery connector , reconnect the connector after a few minutes and put it on charge
Sent from my Nexus 4 using Tapatalk 2
If the phone is dead, what does it matter if the bootloader is unlocked?
Sent from my Nexus 4 using Tapatalk 2
Most everyone says that an unlocked BL voids the warranty, but it doesn't specifically say that in the warranty documentation. I think I'm going to let this thing run down as much as possible then try to connect to it over the weekend, then call Google on Monday if I have no success. Wonder if I should be upfront with the unlocked BL?
you haven't voided the warranty. Honestly, these companies rarely check for those kind of things. They don't have much time to investigate so they go straight to fixing it. I sent my rooted epic 4g w/ screwed up NV items (screwed em up while flashing) in for a fix and they fixed it for me no charge. You should be fine.
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
simms22 said:
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
Click to expand...
Click to collapse
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
First of all, I don't get it. Nexus has been great to me, and the 3 others I know who bought it, love it too. Build quality is good, and stock, no issues. Even if you root it, chances of something like that happening are low. I used to have all kinds of phones, from gs2&3 to note 2 to HTC one x. None of them were as hard to mess up as the nexus.
But as far as your original question goes... I rmad galaxy nexus to Google because my earpiece became very crackly. Mine was rooted and unlocked. I kept on putting it off until I realized that the label they sent was only good for 14 days. Ended up sending it rooted and with custom ROM on it, figured might as well try. No issues at all. They didn't say a word.
Sent from my Nexus 4 using xda app-developers app
chrisMBP said:
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
Click to expand...
Click to collapse
I reflashed stock firmware onto it in hopes of improving battery life - per a thread on this forum. For me, rooting is unnecessary on the Nexi because there isn't any manufacturer or carrier bloatware to get rid of. I honestly did consider rooting it to try an underclocking app to maybe improve battery life, but it seemed too much of a PITA.
They got my old phone last Wednesday, but the charges are still pending as of today. I decided to go ahead and open the replacement and not worry about it anymore. I noticed the replacement has a higher number serial number, so now I'm off to read the thread that tries do decode it!
Thanks all.
Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta
I would RMA it. They cover it.
Full price is held on card.
Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4
Just ask them when you call in for the RMA. If they don't , get a refund.
Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta
You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.
My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:
Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta
Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:
I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta
No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:
Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:
Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta
Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta
Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4
hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!
Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4
Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5
I've been fairly hesitant to send in my Nexus 7 in for an RMA die to the abundance of negative reviews, but i decided to give it a shot.
I had some phantom touch issues, sticky home button, as well as some issues while transferring data from tablet to PC.
I sent the tablet to Asus on September 6th via Canada Post express and aids received it on the 10th. The status appeared as "product repair is in progress", however it stayed that way till the 16th. On the 16th I woke up to an email saying that the tablet had been repaired and is on the way via Purolator Express.
Upon further trading into the email I realized they messed up the address and forgot to mention the apartment number and buzzer code, hence I'd have to pick it up.
Having spent 1.5 hours waiting for the Purolator driver to come in, I finally received package. Inside I found a new replacement for my N7.
TL DR: RMA sent on evening of 6th September, replacement N7 picked up on 17th September. Other than minor shipping issues (ASUS provided my incomplete address) I'm satisfied with the experience. So far so good.
Sent from my Nexus 7 using xda app-developers app
My turn around time was good as well (about 10 days) ,however ,having to pay to have it shipped is lame (that and the new warranty/serial number sticker with wet ink!). That said, they didn't resolve the ghost screen issue at all. Mine worked ok for a few weeks then started up again (my guess is they installed some patch or different drivers). Works fine now though, thanks to SyphOnX's fix posted in the "Nexus 7 Screen not responding to touch sometimes?" thread in the N7 Q&A, Help and Troubleshooting forum. I guess sometimes if you want it done right, you have to do it yourself.
How are Asus with unlocked bootloader devices? My N7 has completely died but it had PA installed on it when it died I have a feeling they won't want to repair it.
Sent from my LG-P768 using xda app-developers app
I'm newish to all this but I'm sure with PA on it the warranty will be null and void. See if you can revive it and revert it back to stock before rmaing it (although you may not need to at that point).
Opening the case is a cinch, I used regular tweezers, lol, and everything under the hood is very well laid out. If it's a replacing something issue you shouldn't have a problem.
Sent from my Nexus 7 using xda app-developers app
Recieved new Nexus 7 after RMA
I'd just like to give my experience with Asus RMA. I've had an unlocked bootloader and been rooted since day 1 back in January, but I've also had screen phantom touch issues and unresponsiveness. I delayed sending it back as it was not too bad but last month it got really bad, so I went for it. After I requested the RMA I used Nexus Root Toolkit to unroot and re-lock my device, then set it back to completely stock. (Look up Nexus Root Toolkit and get it its some great software). I wrote up a very thorough description of the issue as I was instructed and sent it off from Nebraska to Texas. 10 days or so later a new Nexus 7 showed up at my door, with no touchscreen issues or anything. I recommend anyone who has issues with their nexus 7 to send them in, especially if you're nearing that end of warranty period. It's awesome top have an unscratched and perfect Nexus 7 just a few months before my warranty ends, do lock up that bootloader and send 'em in!
And to avoid confusion, I received a new Nexus 7 (2012), NOT "The New" Nexus 7 (2013) haha but that would have been awesome!
I'm currently waiting on my n7 to come back from its 3rd repair for failing to boot. I've never rooted or unlocked my tablet. I bought it march of 2013. 3 repairs for essentially the same problem. I honestly feel that my wifes samsung galaxy tab 2 is a better built device. Im posting this with her tablet. She treats her tablet like crap whereas I've treated my n7 with the utmost care. I paid for the shipping the first time but was given prepaid fedex shipping these last 2 times. This could well be my last nexus tablet.
Sent from my SCH-i705 using XDA Premium HD app
Yeah I've had good experiences too. I have always done an advance swap - receive the new tablet first, transfer all my files and a nandroid backup, restore to new device, wipe the old one, reinstall stock ROM and relock bootloader, send it in.
I have never had to pay for shipping. The same day they order the advance swap, I get a prepaid shipping label by e-mail. This is in Vancouver BC.
I've done two swaps, both because the speaker was blowing out.
My order for the original tab was right on launch day which means my original warranty expires in three weeks. My credit card entitles me to a second year but I probably won't be able to do an advance swap anymore.