I've seen a few threads about this in the past for AT&T and call forwarding/google voice. I guess they never fixed it.
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
I've rebooted, I've tried it with wifi off, all sorts of stuff. I guess I don't understand *why* I've seen threads back to the S2/3 with the same problem and why it isn't fixed.
I have been told by AT&T conditional call forwarding is enabled on the line.
Has anyone else gotten this to work on their S7? Is it just me?
Google voice works for me. I installed google voice app and use Hangouts as primary method of listing to my VM.
adocorp said:
Google voice works for me. I installed google voice app and use Hangouts as primary method of listing to my VM.
Click to expand...
Click to collapse
When you installed Google Voice, I'm guessing it configured your voice mail for you? Did you have to use the MMI code, or did GV handle it all?
I'm thinking there is something messed up on my line. About a month ago, my line was transferred to my work account. I didn't verify if GV was still working after the transfer. And then I got the new phone, which required a new SIM. I don't know if it is the new phone, sim, or the line transfer that is the problem.
Do you get any errors when you go into the phone settings, and do more settings so you can see the forwarding details?
Segjin said:
When you installed Google Voice, I'm guessing it configured your voice mail for you? Did you have to use the MMI code, or did GV handle it all?
I'm thinking there is something messed up on my line. About a month ago, my line was transferred to my work account. I didn't verify if GV was still working after the transfer. And then I got the new phone, which required a new SIM. I don't know if it is the new phone, sim, or the line transfer that is the problem.
Do you get any errors when you go into the phone settings, and do more settings so you can see the forwarding details?
Click to expand...
Click to collapse
Google voice configured everything for me. I didn't have to do anything.
Under setting Voicemail Service provider shows "Google Voice"
Voicemail setting, it shows my Google number and my account being signed in.
Segjin said:
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
Click to expand...
Click to collapse
I recently switch to Cricket, 5gb for 45$ a month with autopay. I getting the same errors. Good thing I also have a att prepaid Nokia lumia 635, I inserted sim on this phone and able to setup call forwarding, after you done, move sim back to s7 edge.
maybe get a used Nokia lumia 635 and give it a try? the phone is really cheap so give it a try. no guarette it works for you but it works for me.
So, I tried the SIM from another S7 (not edge), mine is edge, and it was able to go into the call forwarding settings on my phone. Previously I would get a Network or SIM error, and call waiting would be disabled. With the other SIM, these settings worked. So we know it isn't GV or the phone.
After an extensive conversation with their level 2 support, we found the 2 lines are provisioned with the same features. But, we found that the IMEI that was associated with my line was my old phones IMEI and not my new one. I was skeptical that this would solve the problem because we put a different SIM (from a different phone with a different IMEI) and it worked, however, I was assured that it is more of a 2 systems on the back end not validating things correctly due to the old IMEI.
They had to escalate the IMEI change and I was told it should be changed on the line within 24 hours. So now I wait.
Background: My coworker and I got our phones on Monday, 3/7. When we attempted to have them activated, the AT&T rep said she couldn't do it, that it was too early and was having problems. She created a ticket and put the one line on the ticket, and my line as a note on the ticket. My line started "working" that day, but the other line took 3 days to activate. I guess it took 3 days for them to properly activate because that is the one with the SIM that worked. Mine, that started working on 3/7 has all the problems with call forwarding and waiting.
Hopefully the IMEI thing on the back end will solve the issue.
qw
It is now working. For whatever reason, getting the correct IMEI in the system for me fixed the problem.
Segjin said:
I've seen a few threads about this in the past for AT&T and call forwarding/google voice. I guess they never fixed it.
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
I've rebooted, I've tried it with wifi off, all sorts of stuff. I guess I don't understand *why* I've seen threads back to the S2/3 with the same problem and why it isn't fixed.
I have been told by AT&T conditional call forwarding is enabled on the line.
Has anyone else gotten this to work on their S7? Is it just me?
Click to expand...
Click to collapse
resetting APN under mobile networks fixed it for me
I have a G930U on AT&T and it took me about a week to realize missed calls weren't going to voicemail (had an AT&T S5 previously) I kept getting MMI code errors when using the **004* code provided by GV, and the GV app was unable to update as well. I was able to fix the issue via an AT&T support chat.
Per the Google Voice support page (click the "Additional help for AT&T customers" dropdown): https://support.google.com/voice/answer/165656?hl=en
If you are having trouble configuring Google voicemail on AT&T, you can make the switch by contacting AT&T Support live chat:
Ask your support representative to set up call forwarding for the following HD Voice settings: Busy, Unanswered, Unreachable. Confirm that they don't set up call forwarding for Always Forward.
The representative should set the forwarding number as your Google Voice number.
Before disconnecting with your representative, check that your voicemails are arriving in your Google Voice inbox:
Call your phone and let it ring until it goes to voicemail.
Call your phone and reject the call.
Turn off your phone and then call it.
Click to expand...
Click to collapse
Works like a charm now.
Related
I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?
Jyosua said:
I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?
Click to expand...
Click to collapse
You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.
Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.
*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.
rfarrah said:
You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.
Click to expand...
Click to collapse
krelvinaz said:
Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.
Click to expand...
Click to collapse
Jaguox said:
*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.
Click to expand...
Click to collapse
As an update, it began working at 4AM that day. What happened was apparently an outage in their backend services, and it cause my activation to go through, but the tieup caused it to not remove the callblock in place.
I had tried all the things you guys recommended before I posted this thread.
It was ridiculous, I couldn't even call customer support using *661. In fact, the support reps I got earlier couldn't even call me back if we got disconnected.
Anyhow, all is well now, and I'm really enjoying my phone. A nice switch from my HTC Fuze with AT&T.
Here is my issue...
I'm on Tmobile's $30/mo prepaid plan. I want to use google voice to ring my nexus as I've been using a GV number for the last year or so. So in other words, I don't want to use my carrier number, I want my GV number to ring the phone. I had succeeded in doing this with my GS3 and Galaxy Nexus before without any issues. When I call my GV number from another phone, it won't ring my nexus, and eventually goes to GV voicemail.
What makes it stranger is that I was able to get it to ring once or twice by calling my GV #, but trying the call again would result in the Nexus not ringing anymore.
I have tried doing the **004*XXXXXXXXXXX# codes a dozen times getting a message like "Call forwarding Connection problem or invalid MMI code."
I've tried deleting the phone from my computer on the GV page and adding it back again. No success there.
I'm short on ideas. Any help would be much appreciated.
Go here and follow the guide:
http://forum.xda-developers.com/showthread.php?t=2057887
Sent from my Nexus 7 using xda premium
I'm not interested in using VOIP. I want to use the cellular network because the call quality is better than any VOIP solution. I just want my GV number to be in front of my tmobile number.
If I understand correctly you want people to call your GV number, and GV to forward/ call your device on the device's number?
If so, all you should have to do is log into GV on the computer, put your device's number into the settings, verify you have the phone, and it should be set up.
I have it set up that way with T-Mobile prepaid, and never had any issues. If you are doing those things and it is still not working, please elaborate more.
Sent from my Nexus 4 using xda app-developers app
I'm having a similar issue, I have a Nexus 4, I'm on the T-Mobile $30 plan, I go to verify my T-Mobile # on GV and after I hit "Connect" it says 'Verifying your phone...' for 30 seconds or so, then says "We could not verify your phone. Please try again.".
I've tried calling from at least a dozen computers, nothing, my phone never rings, no matter how much signal I have or what, it's INFURIATING.
I just got setup on this same tmo plan, and I'm having similar issues with GV. I managed to get GV to forward incoming calls to my tmo phone number, but If I call out, it still uses my tmo number regardless of whether I have GV set to make all calls. The GV voice mail also is screwy. If someone calls my phone and I let it ring and don't pick up, it will go to GV, but if I tell the phone to ignore the call, it goes to tmo voice mail. This 30$ plan is just what I've been looking for but honestly its really aggravating that it all worked flawless on Straightalk with ATT sim. I don't want to have to use GrooveIP or some other app to call constantly through GV, when it worked properly on ATT's network. Tmo, definitely has to work to do in this area.
Here's how I got it to work.
Went to google voice and put in my work deskphone number.
Verified it, then boom, I have a verified number.
Used that to set up a google voice number that's 3 numbers off from my old one (Same area code, first three different, last 4 the same) and paid $4.99 for GrooVe IP, logged into my Google Voice account and now I can make calls to and from my google voice number. Be sure to download an app called Contact Cleanup or something like that, I think GrooVe IP needs you to have your phone numbers in international format to dial. Also, my only real complaint about this is occasionally someone will call my old number because my new one wont ring, but signging out and back into GrooVe IP seems to fix this.
Every few days I try to verify my cell number with no luck, I was reading and the best I can come up with is it's either a fault, or something on purpose, on T-Mobile's end.
And FYI my phone shows up with my GV number on caller ID, and text messages, and all that jazz, I sent out a few dozen text messages using GV online to everyone in my contacts list know to only use my old number for emergencies.
I haven't using a single minute on my T-Mobile plan since I did this like 2 weeks ago, I love it.
Two things to keep in mind.
1) "Forward calls to" phone numbers can only be used in one GV account at a time. Otherwise you could create 100 Gmail/GV accounts and forward them to one line. I had this issue trying to add my home phone to both my GV and my spouse's GV account. Many free SIP DID's have this as a known issue. Google can remove the number, but it's a painful process.
2) The Nexus 4 has a ARP issue on WiFi. Ping your phone LAN IP after you lock the screen to see what I mean. This has caused some issues with some VOIP apps.
ficklecycler said:
Here is my issue...
I'm on Tmobile's $30/mo prepaid plan. I want to use google voice to ring my nexus as I've been using a GV number for the last year or so. So in other words, I don't want to use my carrier number, I want my GV number to ring the phone. I had succeeded in doing this with my GS3 and Galaxy Nexus before without any issues. When I call my GV number from another phone, it won't ring my nexus, and eventually goes to GV voicemail.
What makes it stranger is that I was able to get it to ring once or twice by calling my GV #, but trying the call again would result in the Nexus not ringing anymore.
I have tried doing the **004*XXXXXXXXXXX# codes a dozen times getting a message like "Call forwarding Connection problem or invalid MMI code."
I've tried deleting the phone from my computer on the GV page and adding it back again. No success there.
I'm short on ideas. Any help would be much appreciated.
Click to expand...
Click to collapse
Are you using the same gmail on your phone as the account you originally created the GV number on?
I was having this problem and I transferred the # to my new gmail, problem solved.
I am running beanstalk /twrp and cfroot.
Earlier today i lost all data and every other ability on my phone as far as networks except for wifi.
Every time i try and make a call it says "your account could not be validated please contact customer service message 5 switch 424"
I have tried ##804272#. and ##72786#, but when i type them in the phone doesnt recognize them as special codes it just thinks it is making a phone call and i get the above message again..
what is going on!?!?! help!
Ianthelmt said:
I am running beanstalk /twrp and cfroot.
Earlier today i lost all data and every other ability on my phone as far as networks except for wifi.
Every time i try and make a call it says "your account could not be validated please contact customer service message 5 switch 424"
I have tried ##804272#. and ##72786#, but when i type them in the phone doesnt recognize them as special codes it just thinks it is making a phone call and i get the above message again..
what is going on!?!?! help!
Click to expand...
Click to collapse
Those dialer codes are ONLY for touchwiz.
daniel4653 said:
Those dialer codes are ONLY for touchwiz.
Click to expand...
Click to collapse
ahaaa so i need to get back onto touchwiz then for these to work?
Did you pay your bill? Sounds like they killed your service.
Anyone else use Youmail with this phone? I cannot get the phone to get into the "Call Forwarding" section of the phone, as I get "Sim Error or Network Error", I put the sim in my old S4, and I can get Youmail to work and the phone to forward the calls. I am at a loss.
I use YouMail on my s7edge. It works just fine. YouMail should setup the call forwarding options for you.
Me Too
Sorry I have nothing good to report. Just a simple "Me Too".
I've spent a couple of hours trying to get YouMail set up on S7 but VMs still go to built-in VisualVoicemail. Spent an hour on the phone with AT&T last night and they couldn't resolve it either. They tried (a) dropping me to "basic" voicemail, (b) manually adding the forwarding number to my account, and even (c) removing VM from my account altogether. (there's probably a (d), (e), (f), and (g)...i just don't recall now...).
Next step is to contact YouMail tech support. I'll report back with any news.
EDIT: Meant to also mention that accessing the Call Forwarding settings also gives me an error. "Failed to read data. Network or SIM card error."
bahnjee said:
Sorry I have nothing good to report. Just a simple "Me Too".
I've spent a couple of hours trying to get YouMail set up on S7 but VMs still go to built-in VisualVoicemail. Spent an hour on the phone with AT&T last night and they couldn't resolve it either. They tried (a) dropping me to "basic" voicemail, (b) manually adding the forwarding number to my account, and even (c) removing VM from my account altogether. (there's probably a (d), (e), (f), and (g)...i just don't recall now...).
Next step is to contact YouMail tech support. I'll report back with any news.
EDIT: Meant to also mention that accessing the Call Forwarding settings also gives me an error. "Failed to read data. Network or SIM card error."
Click to expand...
Click to collapse
So I went to do this again, and now its giving me the same Failed to read data error. hit back, and tried it again and it read for about 40 seconds and finally loaded.
Upon further testing, it looks like if wifi is off, and i'm only on cellular data, it won't read. If I connect to wifi, it takes a while, but it will read and let me make changes. So try connecting to wifi and giving it a shot
I found that I was able to sometimes get into the CCF settings, but still couldn't save the new numbers. My GoogleFu turned up a suggestion to put the SIM card into a different phone, setup the CCF and then move the SIM card back. Will try that tonight with a spare phone I have at home...
I've scoured the internet for 6 months checking back every month to see if there was a fix for this.
When I got my Canadian W8 variant of the s7 edge on Rogers, Call forwarding was working.
Then I rooted my device so I can use Root call blocker for its ability to pick up and hang up calls without my knowing the blocked number ever even called.
I then tried to setup YouMail for visual voicemail and keep getting mmi code errors. If I try activating it manually by going into the call setting, I get "Failed to read data, Unexpected response from network".
I attributed this error to Rogers not having call forwarding on my account. But I'm paying for it, and since I'm on family play with parents, and tested both their devices, one is an Galaxy s5 neo and the other is an iphone of some sort and both work.
What is causing this issue?
Is it because KNOX was tripped? I've tried flashing clean no root, and still same errors.
Did rooting my phone break Call Forwarding?
Did anyone else have this issue and find a fix or workaround?
I need to forward calls I ignore to YouMail.
Once again, I've gone through all the so called "fixes" in the first 3 pages of google searching. All of which are the same articles on different sites.
Thanks.