Database Users

invalid username or password on verizon

Anyone else having this problem with verizon? It seems to happen every time I change the radio from 3.27 to 1.40 or vice versa... I'm still undecided which flavor of roms im going to use so I tend to go back and forth.
In any event, after doing such a radio flash I get "invalid username or password" error when trying to connect to data network. There is absolutely NOTHING I can do to resolve this and requires a call to Verizon. They always have to open a ticket to some special networking team to clear out what they call a "hung session." Sure enough, shortly after submitting the ticket someone replies with a text message letting me know the problem is resolved and I'm good to go.
Does anyone else notice this when going between roms? I'm still not sure which radio I'm going to end up with but I'm starting to wonder if Verizon is going to get pissy because I keep having to call in and having my "hung sessions" released.

Turn off phone for maybe ten minutes by remove battery. After wait, you will connect. Or you can have VZW to timeout existing connection by telephone call to customer service.

I'll try the battery trick as I think I'm going back to 1.4 radio AGAIN. I guess I'm staying there this time... can't deal with the dropped data connections that lockup my device and require a reset.

no go on battery... I guess it's another call to verizon...
i know they hate me by now

Ahhhh .... this could be just my phone but.... well when I switched back and forth I also got the id and password error. I went to my connection setting for verizon data and hit edit. Then hit next a few times until I came to a page for id and pass. Once there I typed my phone number including area code plus @vzw3g.com and my phone number with area code as password. Done it four or so times now. Works everytime...
Example:
ID: [email protected]
Pass: 5555551212
I also read somewhere the VZW is also a password

Just Got My Incredible, and I can't make or receive calls

I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?

Jyosua said:
I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?
Click to expand...
Click to collapse
You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.

Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.

*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.

rfarrah said:
You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.
Click to expand...
Click to collapse
krelvinaz said:
Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.
Click to expand...
Click to collapse
Jaguox said:
*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.
Click to expand...
Click to collapse
As an update, it began working at 4AM that day. What happened was apparently an outage in their backend services, and it cause my activation to go through, but the tieup caused it to not remove the callblock in place.
I had tried all the things you guys recommended before I posted this thread.
It was ridiculous, I couldn't even call customer support using *661. In fact, the support reps I got earlier couldn't even call me back if we got disconnected.
Anyhow, all is well now, and I'm really enjoying my phone. A nice switch from my HTC Fuze with AT&T.

Call Forwarding and Google Voice

I've seen a few threads about this in the past for AT&T and call forwarding/google voice. I guess they never fixed it.
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
I've rebooted, I've tried it with wifi off, all sorts of stuff. I guess I don't understand *why* I've seen threads back to the S2/3 with the same problem and why it isn't fixed.
I have been told by AT&T conditional call forwarding is enabled on the line.
Has anyone else gotten this to work on their S7? Is it just me?

Google voice works for me. I installed google voice app and use Hangouts as primary method of listing to my VM.

adocorp said:
Google voice works for me. I installed google voice app and use Hangouts as primary method of listing to my VM.
Click to expand...
Click to collapse
When you installed Google Voice, I'm guessing it configured your voice mail for you? Did you have to use the MMI code, or did GV handle it all?
I'm thinking there is something messed up on my line. About a month ago, my line was transferred to my work account. I didn't verify if GV was still working after the transfer. And then I got the new phone, which required a new SIM. I don't know if it is the new phone, sim, or the line transfer that is the problem.
Do you get any errors when you go into the phone settings, and do more settings so you can see the forwarding details?

Segjin said:
When you installed Google Voice, I'm guessing it configured your voice mail for you? Did you have to use the MMI code, or did GV handle it all?
I'm thinking there is something messed up on my line. About a month ago, my line was transferred to my work account. I didn't verify if GV was still working after the transfer. And then I got the new phone, which required a new SIM. I don't know if it is the new phone, sim, or the line transfer that is the problem.
Do you get any errors when you go into the phone settings, and do more settings so you can see the forwarding details?
Click to expand...
Click to collapse
Google voice configured everything for me. I didn't have to do anything.
Under setting Voicemail Service provider shows "Google Voice"
Voicemail setting, it shows my Google number and my account being signed in.

Segjin said:
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
Click to expand...
Click to collapse
I recently switch to Cricket, 5gb for 45$ a month with autopay. I getting the same errors. Good thing I also have a att prepaid Nokia lumia 635, I inserted sim on this phone and able to setup call forwarding, after you done, move sim back to s7 edge.
maybe get a used Nokia lumia 635 and give it a try? the phone is really cheap so give it a try. no guarette it works for you but it works for me.

So, I tried the SIM from another S7 (not edge), mine is edge, and it was able to go into the call forwarding settings on my phone. Previously I would get a Network or SIM error, and call waiting would be disabled. With the other SIM, these settings worked. So we know it isn't GV or the phone.
After an extensive conversation with their level 2 support, we found the 2 lines are provisioned with the same features. But, we found that the IMEI that was associated with my line was my old phones IMEI and not my new one. I was skeptical that this would solve the problem because we put a different SIM (from a different phone with a different IMEI) and it worked, however, I was assured that it is more of a 2 systems on the back end not validating things correctly due to the old IMEI.
They had to escalate the IMEI change and I was told it should be changed on the line within 24 hours. So now I wait.
Background: My coworker and I got our phones on Monday, 3/7. When we attempted to have them activated, the AT&T rep said she couldn't do it, that it was too early and was having problems. She created a ticket and put the one line on the ticket, and my line as a note on the ticket. My line started "working" that day, but the other line took 3 days to activate. I guess it took 3 days for them to properly activate because that is the one with the SIM that worked. Mine, that started working on 3/7 has all the problems with call forwarding and waiting.
Hopefully the IMEI thing on the back end will solve the issue.

qw

It is now working. For whatever reason, getting the correct IMEI in the system for me fixed the problem.

Segjin said:
I've seen a few threads about this in the past for AT&T and call forwarding/google voice. I guess they never fixed it.
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
I've rebooted, I've tried it with wifi off, all sorts of stuff. I guess I don't understand *why* I've seen threads back to the S2/3 with the same problem and why it isn't fixed.
I have been told by AT&T conditional call forwarding is enabled on the line.
Has anyone else gotten this to work on their S7? Is it just me?
Click to expand...
Click to collapse
resetting APN under mobile networks fixed it for me

I have a G930U on AT&T and it took me about a week to realize missed calls weren't going to voicemail (had an AT&T S5 previously) I kept getting MMI code errors when using the **004* code provided by GV, and the GV app was unable to update as well. I was able to fix the issue via an AT&T support chat.
Per the Google Voice support page (click the "Additional help for AT&T customers" dropdown): https://support.google.com/voice/answer/165656?hl=en
If you are having trouble configuring Google voicemail on AT&T, you can make the switch by contacting AT&T Support live chat:
Ask your support representative to set up call forwarding for the following HD Voice settings: Busy, Unanswered, Unreachable. Confirm that they don't set up call forwarding for Always Forward.
The representative should set the forwarding number as your Google Voice number.
Before disconnecting with your representative, check that your voicemails are arriving in your Google Voice inbox:
Call your phone and let it ring until it goes to voicemail.
Call your phone and reject the call.
Turn off your phone and then call it.
Click to expand...
Click to collapse
Works like a charm now.

T-mobile Nexus 6P delayed SMS

Alright so for the past few weeks, I've been having issues sending SMS i'd send the message but the person wouldn't get the message till 20-30 minutes later. I called
T-Mobile multiple times about this issue and they reset some settings on their side but it would be every night starting at 10:30PM est til 2AM est. Whenever Tmo reset settings on their side SMS works. So a few days ago, I went to Tmo to get a new sim card and so did my girlfriend she got a new sim card who she has the
GS7 edge (T-Mobile) but any ways the problem has gotten worse and now im not sure what to-do. Weather a factory reset would fix the issue or changing the messaging app i've been using Google Messenger what else can I possibly do?

Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.

NickOlsen8390 said:
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
Click to expand...
Click to collapse
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.

humpty123 said:
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
Click to expand...
Click to collapse
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.

NickOlsen8390 said:
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
Click to expand...
Click to collapse
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later

humpty123 said:
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
Click to expand...
Click to collapse
Nope. Still a good test. Since they are different numbers / lines.

That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?

abccg said:
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
Click to expand...
Click to collapse
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....

On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.

humpty123 said:
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
Click to expand...
Click to collapse
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.

hawkswind1 said:
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
Click to expand...
Click to collapse
okay i've turned on SMS over IMS I'll see how this works for a day or 2 thank you!

Tsuul said:
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
Click to expand...
Click to collapse
I don't have wifi calling on, and now I have issues with calls the phone call breaks up. And I will have to hangup and try and call her back but it goes straight to voicemail til I wait 5 minutes then call again and she said it was the same for her, when she tried to call me back. It would go straight to voicemail after the call breaks up and there is all this feedback.

Call Forwarding not working

I've scoured the internet for 6 months checking back every month to see if there was a fix for this.
When I got my Canadian W8 variant of the s7 edge on Rogers, Call forwarding was working.
Then I rooted my device so I can use Root call blocker for its ability to pick up and hang up calls without my knowing the blocked number ever even called.
I then tried to setup YouMail for visual voicemail and keep getting mmi code errors. If I try activating it manually by going into the call setting, I get "Failed to read data, Unexpected response from network".
I attributed this error to Rogers not having call forwarding on my account. But I'm paying for it, and since I'm on family play with parents, and tested both their devices, one is an Galaxy s5 neo and the other is an iphone of some sort and both work.
What is causing this issue?
Is it because KNOX was tripped? I've tried flashing clean no root, and still same errors.
Did rooting my phone break Call Forwarding?
Did anyone else have this issue and find a fix or workaround?
I need to forward calls I ignore to YouMail.
Once again, I've gone through all the so called "fixes" in the first 3 pages of google searching. All of which are the same articles on different sites.
Thanks.