Related
I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?
Jyosua said:
I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?
Click to expand...
Click to collapse
You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.
Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.
*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.
rfarrah said:
You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.
Click to expand...
Click to collapse
krelvinaz said:
Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.
Click to expand...
Click to collapse
Jaguox said:
*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.
Click to expand...
Click to collapse
As an update, it began working at 4AM that day. What happened was apparently an outage in their backend services, and it cause my activation to go through, but the tieup caused it to not remove the callblock in place.
I had tried all the things you guys recommended before I posted this thread.
It was ridiculous, I couldn't even call customer support using *661. In fact, the support reps I got earlier couldn't even call me back if we got disconnected.
Anyhow, all is well now, and I'm really enjoying my phone. A nice switch from my HTC Fuze with AT&T.
does anyone know how this feature works, can be found in the settings under Location and Security. Called 'Find My Mobile'
Particularly insterested in how 'Remote Functions' works as it allows the phone to be locked, tracked and data to be wiped remotely.
www.samsungdive.com
I'm in the US.. I tried it, and but after 30 minutes of attempting to find my phone, and I canceled and gave up.
ronj1986 said:
I'm in the US.. I tried it, and but after 30 minutes of attempting to find my phone, and I canceled and gave up.
Click to expand...
Click to collapse
I had similar experience here in Canada. Has anyone actually got this to work?
np231 said:
I had similar experience here in Canada. Has anyone actually got this to work?
Click to expand...
Click to collapse
I have tried it and it worked nice for me...I kept my Net connection on (background Data on too in Accounts and Sync) ..it won't work if your net is off on mobile
I'm in the U.S. and it works fine. I actually used "ring my phone" yesterday because I lost it in the house. I think I registered here first...
http://www.samsungapps.com/mobile/main.as?LANG_CODE=ENG&COUNTRY_CODE=GBR
Once you've registered, your user ID is good across all the different Samsung feature sites. Except for Social Hub which doesn't recognize the IMEI of the phone.
np231 said:
I had similar experience here in Canada. Has anyone actually got this to work?
Click to expand...
Click to collapse
Works great here, takes around 15-20 seconds to get a location and a little less to lock/ring phone.
np231 said:
I had similar experience here in Canada. Has anyone actually got this to work?
Click to expand...
Click to collapse
Certainly you'll need to have GPS signal where you are (in your room, office, etc.) or at least allow it use wireless networks to determine its position.
If even doing this you can't find it, then it definitely doesn't work...
np231 said:
I had similar experience here in Canada. Has anyone actually got this to work?
Click to expand...
Click to collapse
I tried it here in Denmark. Worked flawlessly. Found my phone almost immediately.
Sent from my GT-I9100 using XDA Premium App
Works for me in Canada, using KG3, and a different SIM card than the one I was using when I setup my Samsung account. Even told me the SIM had changed.
I've got it to work also. Could have been an error with the firmware I was using before...I can't remember which version it was. I'm on KG3 now though
Works good here in the USA for me too. Had to login directly into Samsung DIVE though. Was able to lock my phone and make it ring. Very cool.
Actually, as i see it this app is just for fun. If your phone is stolen, it's unlikely you can do anything in SamsungDive, since it requires an active data connection and even so, it doesn't seem to work if you don't accept google to collect data when prompted. What person would accept that when having a stolen phone ? Btw, does your SamsungDive account show your number ? Mine doesn't, but all features can be used.
Sp1tfire said:
Actually, as i see it this app is just for fun. If your phone is stolen, it's unlikely you can do anything in SamsungDive, since it requires an active data connection and even so, it doesn't seem to work if you don't accept google to collect data when prompted. What person would accept that when having a stolen phone ? Btw, does your SamsungDive account show your number ? Mine doesn't, but all features can be used.
Click to expand...
Click to collapse
I agree with that. Samsungdive is pretty limited. You're better off with an app that uses sms messages to the phone to lock, locate, wipe, etc. At least it's more likely that a stolen phone will be on and connected to a cell network than have data on.
sunseaker said:
I agree with that. Samsungdive is pretty limited. You're better off with an app that uses sms messages to the phone to lock, locate, wipe, etc. At least it's more likely that a stolen phone will be on and connected to a cell network than have data on.
Click to expand...
Click to collapse
its working as described in the UK.
even what u say is not enough, because in both instances ur relying on the SIM card and/or ur login details, which i expect to change immediately by a phone thieve
however the best tracking service would be by tracking the hardware ID or IMEI of the device, but unfortunately this is restricted to network providers only
Sp1tfire said:
Actually, as i see it this app is just for fun. If your phone is stolen, it's unlikely you can do anything in SamsungDive, since it requires an active data connection and even so, it doesn't seem to work if you don't accept google to collect data when prompted. What person would accept that when having a stolen phone ? Btw, does your SamsungDive account show your number ? Mine doesn't, but all features can be used.
Click to expand...
Click to collapse
Yes it shows my number but not in the spot I was expecting it. It was near the bottom of the page. I had to click on it to get any of the functions.
Sent from my GT-I9100
drreality said:
its working as described in the UK.
even what u say is not enough, because in both instances ur relying on the SIM card and/or ur login details, which i expect to change immediately by a phone thieve
however the best tracking service would be by tracking the hardware ID or IMEI of the device, but unfortunately this is restricted to network providers only
Click to expand...
Click to collapse
Ultimately no system is 100%. I just think the system that uses sms is more reliable, even if the sim card is changed it will send the number of the new sim card to a mobile number you have configured in the app so you can still send commands (turn on background gps tracking and data , remote lock, remote wipe, etc) to the new number. No radio data or sync services are required to be on initially.
All this assumes of course that the thief hasn't found the app and tried to un-install it (although it shouldn't allow un-installing without a password) or just factory reset the phone.
Best thing is not to loose your phone
iam here in austria.
on the first day, where i get my sgs2, i tried samsungdive. it doesnt worked.
but on the next day i tried again, and it worked perfectly.
tracking, writing message, call protocol and ringing worked finde. the last one (erase data) i dont tried out
cheers
1. First buy a Straight Talk for walley world .com get the LG220.
(Its $45 with one month unlimited everything with free shipping.)
2.Then activate it .
3.Download the drivers for the Samsung Fascinate SCH-I500 making sure you get 32 bit or 64 bit which ever machine have it installed.
4.Download DFS you have to ativate the software though their site after you install it.
5.You will need to put the http://forum.xda-developers.com/showthread.php?t=1209992
6.Then dial **87284 put both options in modem mode
7.When plug the phone in it should tell you its found new hardware and ask for drivers
8.Then run DFS
9.Go manager in DFS your Samsung Fascinate SCH-I500 should show up select it
(sometimes you need to put the phone in dial mode dial **33284 then enter 000000 in the block for SPC)I think.
10.Then you will need the password to unlock the SCH-I500 its a 16 digit number you can find it online
11.Enter it in the PWD block at the top of DFS program it will tell you its unlocked.
12.Then read the phone write the ESN down just in case want put back.
13.Then enter the 20 digit number that on your straight talk green card enter it in the MIED block
14.Hit write it will do it real quick
15.Then hit reset from the reset from DFS
16.OK to active it might try to dial Verizon if activate and the Emergency buttons are at the bottom hit the Emergency *#83786633 then dial *22890 it will program
17.OK then dial *22891 to update roaming
18.Set up a gmail account then market and the internet will work.
Good luck
Modman72
Factory Data Reset
You have hit *#22745927 then enter 000000 in the SPC code to enable the hidden menu's
Before you dial *22890 to activate dial *#7780#-Factory Data Reset you will lose your apps but it will fix alot of problems like not getting 3G or not be able to surf!!!
Hey, I followed your instructions exactly, but in the end my phone only has texting capability, no calling or data. What's wrong?
Nevermind, I got it. It wasn't activating right, now everything works great! Awesome tutorial, thanks much!
Nice work, but I have two NooB questions:
1 will this work on a fascinate with a bad ESN, or blacklisted ESN on Verizon.
2. What is DFS "Download DFS you have to ativate the software though their site after you install it."
Thanks!
jesgrew said:
Nice work, but I have two NooB questions:
1 will this work on a fascinate with a bad ESN, or blacklisted ESN on Verizon.
2. What is DFS "Download DFS you have to ativate the software though their site after you install it."
Thanks!
Click to expand...
Click to collapse
When you write the MEID from the ST phone to your Fascinate, it'll change the ESN too. DFS is the program you'll need to change the MEID, this video ( www[DOT]youtube[DOT]com/watch?v=bOC13wkGlvQ ) will show you how and you can get the software for $10 bucks from that guy.
NickWhit1992 said:
Nevermind, I got it. It wasn't activating right, now everything works great! Awesome tutorial, thanks much!
Click to expand...
Click to collapse
How did u get it to work im having the same issue only being able to text but not call or web.
When mine was doing that, it was cuz it wasn't reaching the Verizon activation servers because I did it about 1230 am Central time, and their servers go down for maintenance then. Try it in the middle of the day. Also, are you using an MEID from a deactivated phone? It can't be activated until AFTER you write it to the Fascinate. And also, you need an Unlimited Plan, or it won't work right.
Sent from my Straight Talk Fascinate using xda premium
password to unlock the SCH-I500?
hi i just got a Samsung Fascinate from a friend, and i want to flash it to straight talk but i don't understand what you mean by find a password to unlock the SCH-I500, could you help me please and thank you!
2010031619780721
I actually thought about doing this, but then I looked at straight talks coverage map and quickly
changed my mind lol
Sent from my Glitched MIUI Fascinate
Eris _2.1_2010 said:
I actually thought about doing this, but then I looked at straight talks coverage map and quickly
changed my mind lol
Sent from my Glitched MIUI Fascinate
Click to expand...
Click to collapse
Straight Talk uses the Verizon network for CDMA phones. My coverage map says I should have no connection most of the places I am, because I'm out in the country, but I have yet to find somewhere I don't have a signal, and 3G as well. Only thing is, I got kinda careless with my 3G usage, and ST called to warn me if I kept using so much they would throttle or completely cut off my data. I used several GB of data before I got that call though.
Still having problems flashing
I followed all of the above instructions and have tried the whole process a few times. All I can do is send and receive text msgs. and receive calls. I cannot make calls or use data. Any help please?
Possible for sprint.?
Can this method be modified to be used on Sprints network? I have a epic 4g donor phone and unlimited plan
so i have a verizon samsung galaxy s sch-i500 and I have done everything here, but i still get a verizon error message..... do I have to pay for that DFS program inorder to get my phone unlocked? dfs said my phone is $35, but Im able to log into it with the app in demo mode and by selecting the proper comm port.. and I have the password for the phone.. but when I change the MEID or IMEI id with dfs or in service mode(**772) , it still shows up as the old MEID when i press*#06# ...?
what do i do? thanks
Warnold66: your phone didn't activate properly. Dial the activation number again.
Camrock: this method should work with any CDMA provider, dunno what Sprint is though.
Lazerman00769, I posted the URL to a YouTube video in one of my above posts. Follow that video, and you'll have no problems. That's how I did my phone.
Sent from my Straight Talk Fascinate
I.looked at their coverage map and it looks horrible. Can anyone that travels confirm they get good data service with straight talk?
Sent from my Droid Charge 4G running Humble 2.3.5 Gingerbread
Sprint CDMA
NickWhit1992 said:
Warnold66: your phone didn't activate properly. Dial the activation number again.
Camrock: this method should work with any CDMA provider, dunno what Sprint is though.
Lazerman00769, I posted the URL to a YouTube video in one of my above posts. Follow that video, and you'll have no problems. That's how I did my phone.
Sent from my Straight Talk Fascinate
Click to expand...
Click to collapse
Sprint is CDMA. I am wondering if i would use the ESN of my Epic 4g? would i need to deactivate my Epic 4g first, and how? Thanks
ok I have the same problem as "warnold66" him and I did the same thing and got the same problems.. All I can do is send and receive text msgs. and receive calls. I cannot make calls or use data.....
I followed that Link that u posted and still I have the same problem. When I type code *#06# I still get the old MEID.. even after I changed it with DFS?... but when I use DFS I get the new MEID?
Please help.. this sux
Do I need to just flash my phone to a new fireware & rom?
ok so now I know how to bypass the verizon activation, and did so.... ive rooted and superuser access... ive used DFS to change my MEID, I did the factory restore, ive used *22890 & * 22891.... and still I can only do texting and get calls.... no web or making calls?
I've seen a few threads about this in the past for AT&T and call forwarding/google voice. I guess they never fixed it.
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
I've rebooted, I've tried it with wifi off, all sorts of stuff. I guess I don't understand *why* I've seen threads back to the S2/3 with the same problem and why it isn't fixed.
I have been told by AT&T conditional call forwarding is enabled on the line.
Has anyone else gotten this to work on their S7? Is it just me?
Google voice works for me. I installed google voice app and use Hangouts as primary method of listing to my VM.
adocorp said:
Google voice works for me. I installed google voice app and use Hangouts as primary method of listing to my VM.
Click to expand...
Click to collapse
When you installed Google Voice, I'm guessing it configured your voice mail for you? Did you have to use the MMI code, or did GV handle it all?
I'm thinking there is something messed up on my line. About a month ago, my line was transferred to my work account. I didn't verify if GV was still working after the transfer. And then I got the new phone, which required a new SIM. I don't know if it is the new phone, sim, or the line transfer that is the problem.
Do you get any errors when you go into the phone settings, and do more settings so you can see the forwarding details?
Segjin said:
When you installed Google Voice, I'm guessing it configured your voice mail for you? Did you have to use the MMI code, or did GV handle it all?
I'm thinking there is something messed up on my line. About a month ago, my line was transferred to my work account. I didn't verify if GV was still working after the transfer. And then I got the new phone, which required a new SIM. I don't know if it is the new phone, sim, or the line transfer that is the problem.
Do you get any errors when you go into the phone settings, and do more settings so you can see the forwarding details?
Click to expand...
Click to collapse
Google voice configured everything for me. I didn't have to do anything.
Under setting Voicemail Service provider shows "Google Voice"
Voicemail setting, it shows my Google number and my account being signed in.
Segjin said:
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
Click to expand...
Click to collapse
I recently switch to Cricket, 5gb for 45$ a month with autopay. I getting the same errors. Good thing I also have a att prepaid Nokia lumia 635, I inserted sim on this phone and able to setup call forwarding, after you done, move sim back to s7 edge.
maybe get a used Nokia lumia 635 and give it a try? the phone is really cheap so give it a try. no guarette it works for you but it works for me.
So, I tried the SIM from another S7 (not edge), mine is edge, and it was able to go into the call forwarding settings on my phone. Previously I would get a Network or SIM error, and call waiting would be disabled. With the other SIM, these settings worked. So we know it isn't GV or the phone.
After an extensive conversation with their level 2 support, we found the 2 lines are provisioned with the same features. But, we found that the IMEI that was associated with my line was my old phones IMEI and not my new one. I was skeptical that this would solve the problem because we put a different SIM (from a different phone with a different IMEI) and it worked, however, I was assured that it is more of a 2 systems on the back end not validating things correctly due to the old IMEI.
They had to escalate the IMEI change and I was told it should be changed on the line within 24 hours. So now I wait.
Background: My coworker and I got our phones on Monday, 3/7. When we attempted to have them activated, the AT&T rep said she couldn't do it, that it was too early and was having problems. She created a ticket and put the one line on the ticket, and my line as a note on the ticket. My line started "working" that day, but the other line took 3 days to activate. I guess it took 3 days for them to properly activate because that is the one with the SIM that worked. Mine, that started working on 3/7 has all the problems with call forwarding and waiting.
Hopefully the IMEI thing on the back end will solve the issue.
qw
It is now working. For whatever reason, getting the correct IMEI in the system for me fixed the problem.
Segjin said:
I've seen a few threads about this in the past for AT&T and call forwarding/google voice. I guess they never fixed it.
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
I've rebooted, I've tried it with wifi off, all sorts of stuff. I guess I don't understand *why* I've seen threads back to the S2/3 with the same problem and why it isn't fixed.
I have been told by AT&T conditional call forwarding is enabled on the line.
Has anyone else gotten this to work on their S7? Is it just me?
Click to expand...
Click to collapse
resetting APN under mobile networks fixed it for me
I have a G930U on AT&T and it took me about a week to realize missed calls weren't going to voicemail (had an AT&T S5 previously) I kept getting MMI code errors when using the **004* code provided by GV, and the GV app was unable to update as well. I was able to fix the issue via an AT&T support chat.
Per the Google Voice support page (click the "Additional help for AT&T customers" dropdown): https://support.google.com/voice/answer/165656?hl=en
If you are having trouble configuring Google voicemail on AT&T, you can make the switch by contacting AT&T Support live chat:
Ask your support representative to set up call forwarding for the following HD Voice settings: Busy, Unanswered, Unreachable. Confirm that they don't set up call forwarding for Always Forward.
The representative should set the forwarding number as your Google Voice number.
Before disconnecting with your representative, check that your voicemails are arriving in your Google Voice inbox:
Call your phone and let it ring until it goes to voicemail.
Call your phone and reject the call.
Turn off your phone and then call it.
Click to expand...
Click to collapse
Works like a charm now.
Anyone else use Youmail with this phone? I cannot get the phone to get into the "Call Forwarding" section of the phone, as I get "Sim Error or Network Error", I put the sim in my old S4, and I can get Youmail to work and the phone to forward the calls. I am at a loss.
I use YouMail on my s7edge. It works just fine. YouMail should setup the call forwarding options for you.
Me Too
Sorry I have nothing good to report. Just a simple "Me Too".
I've spent a couple of hours trying to get YouMail set up on S7 but VMs still go to built-in VisualVoicemail. Spent an hour on the phone with AT&T last night and they couldn't resolve it either. They tried (a) dropping me to "basic" voicemail, (b) manually adding the forwarding number to my account, and even (c) removing VM from my account altogether. (there's probably a (d), (e), (f), and (g)...i just don't recall now...).
Next step is to contact YouMail tech support. I'll report back with any news.
EDIT: Meant to also mention that accessing the Call Forwarding settings also gives me an error. "Failed to read data. Network or SIM card error."
bahnjee said:
Sorry I have nothing good to report. Just a simple "Me Too".
I've spent a couple of hours trying to get YouMail set up on S7 but VMs still go to built-in VisualVoicemail. Spent an hour on the phone with AT&T last night and they couldn't resolve it either. They tried (a) dropping me to "basic" voicemail, (b) manually adding the forwarding number to my account, and even (c) removing VM from my account altogether. (there's probably a (d), (e), (f), and (g)...i just don't recall now...).
Next step is to contact YouMail tech support. I'll report back with any news.
EDIT: Meant to also mention that accessing the Call Forwarding settings also gives me an error. "Failed to read data. Network or SIM card error."
Click to expand...
Click to collapse
So I went to do this again, and now its giving me the same Failed to read data error. hit back, and tried it again and it read for about 40 seconds and finally loaded.
Upon further testing, it looks like if wifi is off, and i'm only on cellular data, it won't read. If I connect to wifi, it takes a while, but it will read and let me make changes. So try connecting to wifi and giving it a shot
I found that I was able to sometimes get into the CCF settings, but still couldn't save the new numbers. My GoogleFu turned up a suggestion to put the SIM card into a different phone, setup the CCF and then move the SIM card back. Will try that tonight with a spare phone I have at home...